“what matters is not what you say, but what you do”...2 3 what you are seeing here is cio’s...

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PEFC/15-04-000 1

2018 CR Report in headlinesCIO group

“What matters is not what you say, but what you do”

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What you are seeing here is CIO’s 2018 Corporate Responsibility (CR) Report. But it’s much more than that. It represents the absolute conviction that our growth must go hand in hand with protection of our physical context - from our employees to the environment - and of the society of which we form part. This report places our compromise, which is also our essence, on record.

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Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

CIO group in numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Letter from the president . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-9

Who´s who in CIO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-11

History . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12-13

Manifesto . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Interest groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16-17

ODS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Actions in 2018 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19-40Staff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20-24Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25-31 Community . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32-39Distinctions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Challenges in 2019 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41-57Staff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42-44Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44-46 Community . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47-49

CR Strategy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51-57

Photographic dossier . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58-65

Index

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CIO group in numbers

Staff in 2018

New recruits

Women in management positions

Employees from the Canary Islands

CIO Group turnover

Alongside CIO’s Corporate Responsibility team, you’ll always see the light at the end of the tunnel. Those who make up the team care about everything and care about EVERYONE. Without a doubt, this team acts as a model to be followed by all companies. Thank you to the CIO Corporate Social Responsibility team for being there.

Ramón Sotero Warehouse Manager at Fuentealta

Working in a company like this gives you a breath of fresh air; having a company that devotes its time to doing so many good things and even lets you participate is really something to be grateful for. People have a range of problems at home and for them to support you in some of them is just incredible, THANKS CIO!

Estefanía BritoService Section Head at Bahía del Duque Restaurants

CIO is a company that is committed to the humbler collectives and the environment, performing acts of solidarity.

Miguel Ramón PérezDriver at Record

Lavandería

Our most relevant facts in 2018

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Francisco Javier ZamoranoCEO of CIO group

Dear readers:

I am proud to share our 2018 Corporate Social Responsibility Report with you. Here at the CIO Group we continue with our efforts on behalf of environmental, social and good governance sustainability.

Everybody in the CIO family has a direct connection to our Corporate Responsi-bility because our team is undoubtedly the soul that gives meaning and feeling to our purpose. Because here at the CIO Group, we believe that actions speak louder than words.

Our history, with its deep connection to that of the Canary Islands over more than a century, inspires us every day to be more sustainable in all senses. We achieve this by keeping in touch with the environment and interacting with it in first person. There lies the strength of our CSR, in direct contact with our stakeholders.

We don’t confine ourselves to contributing: we have decided to collaborate, but in a different way - getting involved, creating synergies, setting up lines of commu-nication, connecting different groups to each other... in short, taking part in their actions and challenges. Collaboration and commitment are the linchpins that articulate our CSR along with respect for the environment and commitment to the society.

Our main challenge for 2019 is to remain faithful to our promise to build a CSR model as an essential part of our culture, based on constant pursuit of the hi-ghest standards of excellence in our daily work. This is a key aspect for fulfilment of our plans for the future.

Francisco Javier Zamorano

CEO

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Who’s who in CIO

1. Víctor Rodríguez · Financial Manager, CIO group 2. Francisco Javier Zamorano · CEO of CIO group

3. Antonio Díaz de las Casas · Operations Manager, CIO group 4. Consuelo Casas · Administration Manager, CIO group

5. Laura González · HR Manager, CIO group 6. Mónica Rumeu · CR Manager, CIO group 7. Sonia Reig · Systems Manager, CIO group

8. José María Cortés · Sales and Marketing Manager, Fuentealta 9. Roberto Alayón · Laundry Manager Record Group

It is a pleasure to introduce you to the people responsible for leading management of and compliance with the procedures established in CIO group.

10. Carlota Nieto · Accommodation Manager Bahía del Duque 11. Cristina de Juan · Hotel Director Bahía del Duque

12. Raúl de la Rosa · Image Manager Bahía del Duque 13. Michel Burgio · DF&D Manager Bahía del Duque

14. Paula Gil · Administration Manager Bahía del Duque 15. Mari Cruz Fernández · HR Manager Bahía del Duque

16. Ana paz · Revenue Manager Bahía del Duque 17. Ane Ugarte · Sales & Marketing Manager Bahía del Duque

18. Javier Morales · Director, Inmobiliario Islas Occidentales Group

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1850 1995 20052000 2010 2015 2020

Sector industrial

1850

1970

Aguasde Vila�or

1975

1990

Bahía del Duque1993

The Tais2008

LasVillas2008

Restyling Bahía

del Duque2017

CITA1949

RecordSeguridad

1992

RecordLavandería

1996

RecordServicios

Generales1996

Grupo Inmobiliario

2006

SpaBahía del

Duque2009

RecordIMAT2014

MaguenesProject2016

CIO2005

Bahía Wellness Retreat2019

History The Zamorano Tais family began its business career in Tenerife in 1902, driven by an entrepreneurial spirit that has continued energise the tourism, industrial and service companies that comprise the family group more than 100 years later, when the fourth generation is now leading CIO into the future.

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ManifestoWE ARE a holding company founded more than 100 years ago in the

Canary Islands.

We create opportunities because we know when to invest in a dream.

Our PROJECTS start HERE, but they have no borders because we are GLOBAL.

We have a long family tradition committed to EXCELLENCE in service.

We RESPECT our surroundings and promote social development, collaborating and creating synergies with more than 100 NGOs every year.

We are PIONEERS because we have vision and innovation is in our DNA.

We manage our family’s TALENT because teamwork makes us

STRONGER.

We know that we still have a long way to go, which is why we are constantly

EVOLVING.

CIO group is commitment, quality and drive. We have been overcoming challenges that guide us

towards a promising FUTURE since 1902.

Francisco Javier Zamorano

CEO of CIO group

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STAFF

COMMUNITY

ENVIRONMENT

Interest groups

If you are reading this, you are contributing to achievement of the goals and commitments we have set at CIO Group and for that reason we take this opportunity to show our sincere gratitude. We make the sustainable growth of the CIO Group possible hand in hand with you, which means that identifying your needs and expectations is one of our priorities.

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ACTIONS2018

Our CSR is aligned with:

1 2NOPOVERTY

ZEROHUNGER

76543 AFFORDABLE ANDCLEAN ENERGY

CLEAN WATERAND SANITATION

GENDEREQUALITY

QUALITYEDUCATION

GOOD HEALTHAND WELL-BEING

8 9 10 11 12DECENT WORK AND ECONOMICGROWTH

INDUSTRY, IN-NOVATION AND INFRASTRUCTURE

REDUCED INEQUALITIES

SUSTAINABLE CITIES AND COMMUNITIES

RESPONSIBLE CONSUMPTION AND PRODUCTION

13 14 15 16 17CLIMATE ACTION

LIFE BELOW WATER

LIFE ON LAND

PEACE, JUSTICEAND STRONGINSTITUTIONS

PARTNERSHIPSFOR THE GOALS

2120

STAFF

Maricruz Fernández HR Manager Hotel Bahía del Duque

Laura GonzálezHR Manager CIO group

Workforce action SDO Repeating

Continuation of the congratulatory message and gift on the birthday of each employee.

8 √ •Maintenance of the initiative that acknowledges the personnel most valued by customers and the company with incentives.

8 √ •We continue to acknowledge births and deaths in the family unit of the workers.

8 √ • • • • •Renewal of the offer to all personnel of the CIO Group of special prices on purchase of Fuentealta water.

3, 8 √ • • • • •Fuentealta continues to allot several free places to take part in the Vilaflor Trail.

3, 8 √ • • • • •The exclusive parking facility for bicycles in the Hotel staff enclosure will be maintained.

3, 8, 11 √ •Offer of special conditions for purchase of airline tickets and use of sports campuses for personnel.

3, 8 √ • • • • •Offer of a staff discount on purchase of products in the Hotel drugstores.

8 √ • • • • •Implementation of training for personnel in child-care and protection.

8, 11 √ •Resumption of the Santa Claus children’s party for children of the workforce.

8 √ • •Retention of acknowledgement of personnel that have worked in the company for 10 years.

8 √ • •Implementation of a continuous training program for CIO Group personnel.

4, 8 √ • • • • •

CIO group Bahía del Duque Fuentealta Grupo Record Grupo Inmobiliario

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Renewal of the induction programme for newly recruited staff to provide orientation to the organi-sation.

8 √ • • • • •Performance assessment of permanent personnel will continue.

8 √ •Renewal of the surveys on the work environment. 8 √ •The special rate for accommodation of family and friends of personnel in the Hotel is maintained.

8 √ • • • • •Offer to the staff of special car rental prices. 8 • • • • •Creation of Channel#SomosCIO (We Are CIO) shown on specially installed screens in all the Group’s rest areas. Its mission is to connect the enti-re CIO family, informing corporate, playful, socially and environmentally.

8 • • • • •Inauguration of ‘Our corner’, a rest area for the entire staff of the Hotel.

8 •Grant of the Duqui Study Scholarship, monetary aid granted to a son or daughter of a member of the staff to pursue university studies.

4, 8 •Continuation of acknowledgement of the staff member who submits the winning idea of the second edition of the Environmental Champion of the CIO Group.

3, 8, 12, 13 √ • • • • •We will hold a party for personnel on 1 May, Inter-national Workers’ Day.

8 •Implementation of a new acknowledgement for staff members who have been working for the company for 25 years.

8 • • • • •


Invitation for personnel to the Indie-Pop, Delorean and Resonance concert at the Hard Rock Hotel, Tenerife.

8 •Recognition of the ‘Record Group employee of the quarter’.

8 •Presence twice a week of an expert from the Human Resources Department at the Record Group’s offices.

8 •Development of a new training plan geared to the specific needs of each job.

4, 8 •Implementation of a work environment assessment system in coordination with the Human Resources department of the Group’s offices.

8 •Training in occupational health and safety. 4, 8 √ •Maintenance of promotion of labour conciliation measures.

8 √ • • • • •Offer of discounts at Comercial Atlántico for CIO Group personnel.

8 √ • • • • •Offer of discounts at Disa service stations for the workforce.

8 √ • • • • •The CIO Managers’ Convention for integration of the organisation, a workshop addressed to thirty of CIO’s managers and led by a coach, will be held.

8 √ •Once again, we increase the percentage of re-cruitment of people with disabilities.

8, 10 √ •


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ENVIRONMENTWorkforce action SDO Repeating

Maintenance of dissemination of the monthly Spanish Association Against Cancer (AECC) Soli-darity bulletin for all staff as an information tool for prevention.

3, 4, 8 √ • • • • •Continuation of the outdoor team-building activity based on fun and sports for the Christmas holi-days.

3, 8 √ •We continue to acknowledge the employee of the quarter.

8 √ • • •Workplace training in the Human Resources de-partment for people at risk of social exclusion will be maintained.

4, 8, 10 √ •We continue to insert young people at risk of social exclusion into the workforce.

8, 10 √ •Renewal of collaboration of counselling-related activities with aid and relocation associations for people at risk of social exclusion.

8, 10 √ •Offer of discounts in the Vincci Hotels chain to the CIO Group personnel.

8 • • • • •Renewal of ISO 9001:2015 certification in quality management with impact on improvement and welfare in the work environment.

8 √ •


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Recycling 90% of Used Oil

Producing 94.4% of the Water ConsumedWith the goal of reducing its water footprint on the island, Bahía del Duque produces the majority of the water it uses2.

We recovered all the used oil in the kitchens around Bahía del Duque for conversion to biodiesel.

Reducing our Carbon Footprint by 30%

Bahía del Duque has reduced its greenhouse gas emissions by more than 30% since 2011.

1 According to the National Association of Edible Oil and Fat Waste and By-Product Managers.2 In its own desalination plants.3 Equivalent tons of CO2.

9.747 L of Biodiesel1

10.830 L of vegetable oil used in kitchens

10.830 m3 of uncontaminated water

94,4 % Production of desalinated water

5,6 % Municipal Supply

0

2.000

4.000

6.000

8.000

10.000

12.000

2011 2012 2013 2014 2015 2016 2017 2018

10.8

05 C

O2-

eq

3

10.9

55 C

O2-

eq

9.35

0 C

O2-

eq

9.85

4 C

O2-

eq

9.63

1 C

O2-

eq

8.76

2 C

O2-

eq

7.55

4 C

O2-

eq

9.36

1 C

O2-

eq

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Environmental action SDO Repeating

We continue to cultivate vegetables and fruit trees based on organic farming criteria in addition to the medicinal and aromatic plants garden.

2, 12 √ •Composting based on our own pruning for use in the gardens will continue.

12 √ •Guided tours for clients through the Hotel’s garden areas will continue.

15 √ •We continue to foster the addition of organic pro-ducts to the Hotel’s gastronomic offer.

2, 3, 12 √ •Renewal of the Biosphere and Travelife stamps.

6, 7, 11, 12, 13, 15 √ •

Incorporation of a qualified environmental expert into the CIO group.

7, 12, 13 • • • • •Installation of a floodlight with photovoltaic panel, battery and a twilight clock in the Villa swimming pools to reduce consumption from the grid.

6, 7, 13 •Start-up of the Press Reader application to provide press and magazines in digital format to the Hotel’s clientele, this dispensing with paper in the press service.

12 •The ‘How to Reduce your Carbon Footprint’ course will be run.

11, 12, 13 •For the eighth consecutive year we will take part in the Earth Hour, a global activity conceived and promoted by the World Wildlife Fund (WWF).

11, 12, 13 √ •Purchase of carts to improve the selective separa-tion of waste.

12 •


Enhancement of control of paper consumption by using digital tablets to register arrivals.

12 •The progressive replacement of halogen luminai-res to LED systems in the villas and their offices will continue.

7, 12, 13 √ •Start of environmental training in various depart-ments by the CIO group’s environmental expert.

4, 6, 7, 11, 12, 13, 15 •

Calculation of the carbon footprint and compari-son with 2017 shows a reduction of 30.09%.

7, 12, 13 •We continue to improve our waste management to foster recycling of paper.

12 √ •We take part in the measures organised by the Island Council and Tourism of Tenerife within the Sustainable Actions Plan.

11 •Progressive replacement of the digital scales in the guest rooms by mechanical scales stop using batteries.

7, 11, 12, 13, 15 •

Installation of IP technology cameras to reduce electric power consumption.

7, 12, 13 •Installation of containers to deposit used toner and ink cartridges for subsequent disposal by an authorised waste manager.

12 •We will hold the third edition of the Environmental Champion, a contest among the company’s personnel to propose a sustainable environmental protection action open to all group companies.

11, 15 √ • • • • •Boosting the development of sustainable beha-viour by the entire workforce.

11, 15 •


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We continue changing the windows in the hou-sing to double glazing.

12 √ •Changing the luminaires to LED technology conti-nues in the buildings and the Las Torres area.

7, 12, 13 √ •Distribution of pallets donated by the rented commercial premises to foster recycling by making furniture.

12 •Enhanced environmental sustainability of the sewage network on the Las Torres site and conse-quent conservation of the natural environment.

6, 11 •We continue to strengthen power consumption sa-vings through control by presence sensors installed in CIO offices.

12, 13 √ •Recovery of waste paper by implementation of custom bins for collection and subsequent proces-sing by an authorised waste manager for final recycling by paper mills.

12, 13 • • • • •Implementation of energy efficiency enhance-ment measures with the consequent reduction in power consumption by 14% compared to 2017.

12, 13 √ •We continue to sponsor the EcoOcéanos pro-gramme aimed at cleaning the coast and the seabed of Tenerife that has collected a total of 3,050 kg of waste.

14 √ •Reduction of the ecological footprint by reducing the consumption of paper napkins in bathrooms by installing highly energy-efficient hand dryers.

12, 13 •Collaboration with The Ocean Cleanup Founda-tion to rid the oceans of plastic.

14 •


Collaboration with the sustainability contest organi-sed by the Island Council and Tenerife Tourism with a free stay for two people in a double room with accommodation and buffet breakfast as the prize.

11 •Reduction of water footprint on the island of Tene-rife with the production of 94.4% of the water we consume.

11, 12, 13 •Recovery of used vegetable oil from kitchens by an authorised waste manager resulting in recovery of 90% as biodiesel fuel.

12 •Inauguration of the new Duque Beach North, built in accordance with sustainability criteria minimi-sing the environmental impact.

9, 11, 14 •The Playa del Duque beach’s Blue Flag has been renewed.

9, 11, 14 √ •


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COMMUNITY

Mónica Rumeu Director of Corporate ResponsibilityCIO group

Community action SDO Repeating

Renewal of collaboration for the twenty-first conse-cutive year with the “What can you do with € 1?” project for the benefit of the NGO Ayuda en Ac-ción to continue sponsoring 40 children in various countries.

1, 2, 3, 4 √ •We continue to donate bathroom and bed linen to groups devoted to the protection of animals such as FECAPAP, Esperanza del Sur and MADAT.

10, 12 √ •We continue to cooperate with Canarias Radio to provide information on safety that could be useful to the public.

11 √ •We are implementing a campaign under the aus-pices of Caritas to collect used eye and sun-glas-ses for people at risk of poverty.

10, 12 •We continue to support ‘Buscándome las Habi-chuelas’ (Earning my Keep), a project by Cáritas to train and employ people at risk of social exclusion by purchasing organic agricultural products for the Hotel restaurants.

2, 4, 8, 10, 12 √ •

We maintain the monthly donation of food to the Her-manos de la Cruz Blanca (Brothers of the White Cross).

2 √ •Donation of food to La Buena Estrella association that provides meals for people at risk of social exclusion.

2 •Financial contribution to ACUFADE, the Association of Caregivers, Relatives and Friends of Persons with Dependence, Alzheimer’s Disease and other Dementias.

10 •Donation of household items to the Brother Pedro Special Education Centre.

10,12 •Donation of furniture to the Casa de la Solidaridad nursing home.

10,12 •Donation of furniture to the Canary Islands Foun-dation for the Deaf and their Families

10, 12 •


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Second edition of the master class ‘SaboreAñaza’ given by seven of the best hotel catering chefs who have donated 67 hours of voluntary work for students of the Añaza Cuisine Training Centre (FOCA) run by the Fundación Buen Samaritano de Añaza by the Asociación ProJoven (young entrepreneurs’ association) who closed the course by offering a cocktail to occupants of the Her-mano Pedro adult centre run by the Fundación Sagrada Familia.

2, 4, 8, 10 √ • • • •

Donation of crutches to the Pichón Trail Project association to help people suffering from multiple sclerosis.

10 •Grand collection of 520 kilos of food donated by all CIO group personnel, aimed at the La Cuevita de los Ortega NGO that attends to 80 families with 120 children living below the poverty line.

2, 10 • • • • •Implementation of the initiative ‘Destapa tu Lado Solidario’ (Show your Solidarity Side) to collect plastic bottle caps by all CIO Group personnel and Fuentealta points of sale as a solidarity action aimed by the workforce. The proceeds will finally be donated to an employee’s son with disabilities.

10, 12 • • • • •

Donation of a premature baby dummy for the Paediatrics area of the Nuestra Señora de la Can-delaria University Hospital.

3 •Collaboration with the Fundación Theodora by acquiring ‘red noses’ for the use of staff and guests at the Hotel’s dinner.

3 •We hold the 6th and 7th Solidarity Markets to dispo-se of furniture and household goods replaced by renovation, the proceeds from which are devoted to a social action.

10, 12 √ •


Donation of adult combs and shoes to Cáritas.10, 12 •

Donation of cleaning utensils to the Fundación Sagrada Familia.

10, 12 •Donation of shoes to Children’s Villages. 10, 12 •We continue to implement the Amber alert, a notifi-cation system for missing children.

11 √ •Collaboration with the San Miguel de Abona Far-mer’s Market for preparation of recipes with their products.

2, 12 •Conducting a healthy cooking workshop for chil-dren in collaboration with the City of San Miguel de Abona.

2, 3 •We continue to support the community by acqui-ring locally-produced food products.

2, 12 √ •We continue to stock articles made by Asociación Tinerfeña de Trisómicos 21 Down Tenerife and FUN-CASOR in the Hotel’s drugstores, allocating 100% of the sales margin to said NGOs.

2, 3 √ •Sale of fair-trade goods in the Hotel’s drugstores. 10 √ •We continue to recover metallic waste for sale con-tinues. We distribute the proceeds among various Corporate Responsibility projects.

10, 12 √ •Continuation of agreements with companies that employ personnel with disabilities and with difficul-ties of insertion in the labour market.

8, 10 √ •Support for women’s and men’s sports teams by distributing water.

3 √ •


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We carry on collaborating with various NGOs by distributing water.

3, 10 √ •Renewal of collaboration with solidarity activities by distributing water.

3, 10 √ •Participation in 211 events with the aim of promo-ting healthy living habits and more sustainable attitudes by donating 203,171 litres of water.

3 √ •Renewal of the agreement with the Canary Islands Pedro Rodríguez Ledesma Foundation aimed at performing social work and fostering participation in sports.

3, 10 •Dissemination of the ‘Solidarity Families’ project of the Insular Institute of Social Care and Health Part-ner of Tenerife (IASS) by our personnel to find host families for children at risk of social exclusion.

8, 10 √ •Sponsorship by the workforce of a minor in Para-guay through the NGO Ayuda en Acción.

1, 2, 3, 4, 8 √ •Design of a charity raffle for the Asociación Tenerife de Trisómicos 21 Down Tenerife for an accommo-dation with breakfast voucher donated by the Hotel.

8, 10 • •Design and production of a roll up on habits for a healthy life for the Asociación Sofía.

2, 3, 8 √ •Donation of a paper shredder for the Nahia Asso-ciation, engaged in social insertion.

10 •Collaboration with the mental health association ATELSAM and with the Association of Relatives and Friends of the Educational Therapeutic Unit of the Canary Islands (AFAUTE_CA) with 32 hours of corporate volunteering within the framework of the activities of the 8th International Corporate Volunteering Week.

8, 11 √ •


Membership of the Canary Islands Corporate Social Responsibility (CSR) Network, an organisa-tion founded to create synergies among NGOs, companies and citizens in CSR-related issues.

11 √ •Sponsorship of the construction engineering plans for an orphanage in Kenya carried out by the Faculty of Architecture of the European University of the Canary Islands.

2, 3, 11 √ •Collaboration with the project ‘iPads for inclusion’ promoted by the Pedro Rodríguez Ledesma Foun-dation.

10 •Performance, in collaboration with EcoOcéanos, of a cleaning activity on the Punta de Teno beach with the participation of the Association for Aid to Persons with APEDECA Dependency and the Fundación Tutelar Sonsoles Soriano.

10, 14 √ • •Sponsorship of hats and shirts for user activities at the El Mojón disabilities Centre.

10 •We maintain our support for the Asociación Tenerife de Trisómicos 21 Down Tenerife through a monetary donation for the creation of the first Early Warning Association in southern Tenerife.

10 √ •Donation of ten vouchers for two nights of ac-commodation with breakfast to ten NGOs to raise funds in their charity events.

10 •Participation in the ‘Improving the recycling of plastic containers’ challenge within the framework of the Demola Canarias innovation project in con-junction with five students from the University of La Laguna, coordinated by the Technological Institute of the Canary Islands.

4, 8, 12 √ •


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Working with Over 100 NGOs

We have gotten actively involved and created synergies with more than 100 NGOs.

40 41

CHALLENGES in

2019

Distinctions:CIO

Recognition as a Socially Responsible Company in employment from the Development Society of Santa Cruz de Tenerife.

HOTEL BAHÍA DEL DUQUE

Award of the TUI Prize to the CIO Group’s Environmental Champion Contest.

Recognition of the commitment to tourism sustainability for its collaboration and volun-teering activity in the Sustainable Actions Plan 2018, promoted by the Insular Corpora-tion and Tourism of Tenerife.

Biosphere Seal of Responsible Tourism.

Travelife seal of Sustainability in Tourism.

FUENTEALTA

Acknowledgement of Support for Sustainability in Santa Cruz de Tenerife by the Santa Cruz de Tenerife City Council and the Fundación Santa Cruz Sostenible.

Distinction from the Luis Celso García Association for the solidarity work of Fuentealta for the clean-up the coastlines of our Island in collaboration with Ecoocéanos.

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Challenge - Employees SDO Repeating

We continue to send birthday greetings to all emplo-yees.

8 √ • • • • •Renewal of incentives for the personnel best valued by the clientele and by the company.

8 √ •We continue to acknowledge births and deaths in the family unit of the workers.

8 √ • • • • •Renewal of the offer of special prices on purchase of Fuentealta water to all personnel.

3, 8 √ • • • • •The exclusive parking facility for bicycles in the Hotel staff enclosure will be maintained.

3, 8, 11 √ •Offer of a staff discount on purchase of products in the Hotel drugstores. 8 √ • • • • •Implementation of training for personnel in child-ca-re and protection.

4, 8, 11 √ •Resumption of the Santa Claus children’s party for children of the workforce.

8 √ • •We will also organise a Christmas Party for the workforce. 8 √ •Retention of acknowledgement of personnel that have worked in the company for 10 years.

8 √ • •Maintenance of the continuous training programme for personnel.

4, 8 √ • • • • •Renewal of the induction programme for newly recrui-ted staff to provide orientation to the organisation.

8 √ • • • • •Performance assessment of permanent personnel will continue.

8 √ • • • • •The special rate for accommodation of family and friends of personnel in the Hotel is maintained.

8 √ • • • • •Offer to the staff of special car rental prices. 8 • • • • •


Grant of the Duqui Study Scholarship, monetary aid granted to a son or daughter of a member of the staff to pursue university studies.

4, 8 •Recognition of employees on their retirement. 8 • • • • •Recognition of the winning ideas of the fourth edi-tion of the ‘Environmental Champion’ contest of the CIO Group to acknowledge contributions made by personnel.

8, 12, 13 √ • • • • •Selection of drawings by employees’ children for the 2019 calendar with the title “I want to be a ... when I grow up”.

8 •Creation of measures to favour work-life balance. 8 • • • • •Implementation of specific training and a training plan for personnel.

4, 8 √ •Recruitment of a qualified occupational health and safety expert.

8 √ • • • •Development of a new training plan geared to the specific needs of each job.

4, 8 √ •Implementation of a work environment assessment system and evaluation of the measures introduced in coordination with the Human Resources depart-ment of the Group’s offices.

8 √ •Implementation of the half work-day for employees on their birthday as a work-life balance measure.

8 •Maintenance of measures to foster work-life balance. 8 √ • • • • •Renewal of the discount plan for personnel in Co-mercial Atlántico.

8 √ • • • • •Offer of discounts at Disa service stations for the workforce.

8 √ • • • • •


44 45


Christmas dinner for staff of the CIO headquarters. 8 √ •Reinstatement of the summer lunch or dinner for CIO personnel.

8 √ •Organisation and implementation of a team-buil-ding activity in CIO.

8 √ •Implementation of a welcome protocol for newly recruited personnel with a gift pack containing ball pens, pendrives and CIO mugs, etc.

8 √ •Setting up office staff visits to other Group work centres. 8 √ •Renewal of ISO 9001:2015 certification in quality ma-nagement with impact on improvement and welfare in the work environment.

8 √ •

Challenge - The environment SDO Repeating

Implementation of ISO 14001 / EMAS6,7,9,11, 12, 13, 15 •

We continue to cultivate vegetables and fruit trees based on organic farming criteria in addition to the medicinal and aromatic plants garden.

2, 12 √ •Maintenance of composting for use in gardens. 12 √ •Guided tours for clients through the Hotel’s garden areas will continue.

15 √ •We continue to foster the addition of organic pro-ducts to the Hotel’s gastronomic offer.

2,3,12 √ •Recognition of the winning ideas of the fourth edi-tion of the ‘Environmental Champion’ contest of the CIO group.

11,15 √ • • • • •


Biosphere Seal of Responsible Tourism renewed.6,7,11,1213,15 √ •

Continuation of environmental training in various de-partments by the CIO Group’s environmental expert.

4, 6, 7,11, 12, 13, 15 √ • • • • •

For the ninth consecutive year we will take part in the Earth Hour, a global activity conceived and promo-ted by the World Wildlife Fund (WWF).

11, 12, 13 √ •Verification of the carbon footprint calculation by an accredited agency.

7, 12, 13 •We continue to improve our waste management to foster recycling by installing waste-bins with selective separation in the guest rooms.

12 •Calculation of the carbon sink potential of the Ho-tel’s landscaped areas.

6, 12 •Energy audit update and implementation of the Energy Efficiency Action Plan.

7, 12, 13 •Reduction of single-use plastics. 12 •Installation of charging points for electric vehicles. 7, 12, 13 •Improvement of the measures to reduce consump-tion of LPG and electricity.

7, 12, 13 √ •Reduction of the ecotoxicity levels of wastewater emissions.

6, 12 √ •Implementation of procedures for the partial or total elimination of paper in administrative management.

12 •Introduction of containers for plastic recycling. 12 •Replacement of the water evacuation pump to redu-ce energy consumption and the carbon footprint.

6, 7, 12, 13 •


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We continue to foster the development of sustaina-ble habits among the workforce.

11, 15 √ • • • • •We continue changing the windows in the housing to double glazing.

12 √ •Changing the luminaires to LED technology conti-nues in the buildings and the Las Torres area.

7, 12, 13 √ •Replacement of solvent-based paints with environ-mentally-friendly acrylic paints.

13 •Use of Eco fuel in the company vehicle. 11, 12, 13 •Drafting of the code of conduct and environmental assessment of suppliers.

11 √ •We continue to strengthen power consumption sa-vings through control by presence sensors installed.

12, 13 √ •Renewal of measures to reduce electric power con-sumption in the server room.

12 √ •Diagnosis of the environmental impact of the com-pany and implementation of a system of indicators for monitoring and control.

11, 13 •Progressive and partial change to the use of recy-cled paper.

12, 13 • • • • •Development, design and implementation of the ‘Small Environmental Gestures’ decalogue of good environmental practices.

11, 15 • • • • •Review of waste management procedures for upda-ting and improvement.

12 √ •Study of the feasibility of a self-consumption project and battery storage by installing a photovoltaic pa-nel to ensure the power supply.

7, 12, 13 •

Challenge - Community SDO Repeating

Renewal of collaboration with the “What can you do with € 1?” project for the benefit of the NGO Ayuda en Acción for the twenty-first consecutive year in succession to continue sponsoring 40 children in various countries.

1, 2, 3, 4 √ •We continue to support the community by acquiring locally-produced food products.

2, 12 √ •We continue to support ‘Buscándome las Habi-chuelas’ (Earning my Keep), a project by Cáritas to train and employ people at risk of social exclusion by purchasing organic agricultural products for the Hotel restaurants.

2, 4, 8, 10, 12 √ •

Donation of clothing and footwear from the outlet of our drugstores for the ‘El Ropero’ project run by Cáritas.

10, 12 •We continue to stock articles made by Down Tenerife and FUNCASOR in the Hotel’s drugstores, allocating 100% of the sales margin to said NGOs.

10 √ •Sale of fair-trade goods in the Hotel’s drugstores. 10 •Donation of non-perishable food to the Brothers of the White Cross continues.

2 √ •We hold the 8th Solidarity Market to dispose of furni-ture and household goods replaced by renovation, the proceeds from which will be devoted to a social action.

10, 12 √ •We continue to give regular talks in the Canary Islands Radio to provide useful information concer-ning citizen safety.

11 √ •Renewal of the donation of bed and bath linen to different NGOs.

10, 12 √ •Maintenance of the initiative ‘Destapa tu Lado Solidario’ (Show your Solidarity Side) to collect plastic bottle caps, the proceeds of which will be donated to a social cause.

10, 12 √ • • • • •


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We are maintaining the campaign under the aus-pices of Caritas to collect used eye and sun-glasses for people at risk of poverty.

10, 12 √ •We continue to recover metallic waste for sale con-tinues. We distribute the proceeds among various Corporate Responsibility projects.

10, 12 √ •We continue to implement the logistics required for implementation of the Amber alert, a notification system for missing children.

11 √ •We renew and extend the agreements with compa-nies that employ personnel with disabilities and with difficulties of insertion in the labour market.

8, 10 √ •Fostering involvement of the workforce in the huma-nitarian aid days contributed by the CIO group.

8, 10 √ • • • • •Support for women’s and men’s sports teams by distributing water.

3 √ •We carry on collaborating with various NGOs by distributing water.

3, 10 √ •Renewal of the agreement with the Canary Islands Pedro Rodríguez Ledesma Foundation for the fifth consecutive year.

3, 10 √ •We continue to collaborate in the ‘Solidarity Families’ project of the Institute of Social and Socio-Sanitary Care of Tenerife (IASS) to seek host families for minors at risk of social exclusion.

10 √ •Collection of foodstuffs selected by the CIO group Corporate Responsibility area.

2 • • • • •Drafting of the CIO group’s social action policy and programme in line with the company’s Corporate Responsibility goals.

8, 11 √ •


We continue to collaborate with the associations, NGOs and other organisations selected by mana-gement of the Corporate Responsibility area of the CIO group.

11 √ •Prolongation of corporate volunteering actions within and outside the framework of the International Cor-porate Volunteer Week.

8, 11 √ • • • • •Renewal of sponsorship by the workforce of a minor in Paraguay through the NGO Ayuda en Acción.

1, 2, 3, 4, 8 √ •We continue to develop #SomosCIO, the corporate channel to foster transversal communication be-tween Corporate Social Responsibility and the CIO group workforce.

8, 11 • • • • •


5150

CSR StrategyTo know where we are going, we need to ask ourselves where we come from. We also need to ask what we are committing ourselves to. In an exercise of transparency intrinsic to Corporate Social Responsibility, we show you the extent to which, being honest with ourselves, we believe we have achieved our proposed objectives.

The company that is actively present in the most important matters that concern Tenerife’s society.

FUNCASOR

CIO and our foundation share the same vision: the importance of encouraging people with disabilities to overcome.

SAGRADA FAMILIA FOUNDATION, HERMANO PEDRO CENTER

FOR ADULTS

CI for the Inclusion of people with Down Syndrome,O for Optimism to achieve a better society with more solidarity. That’s what our bond with CIO and all those who are part of that marvelous business group brings to us.

TRISÓMICOS 21

52 53

General CommitmentsCompromise 1

1. Defining a corporate res-ponsability policy.

Compromise 2

2. Creation a CR committee comprised of supoervisros from the different companies of CIO.

Compromise 3

3. All companies will define their strategy and CR action plan in line with CIO.

Commitments to our employeesCompromise 1

1. Talent Managemet Pro-gramme.

Compromise 2

2. Improving labour concilia-tion with specifc protocols.

Compromise 3

3. Establish communication protocols between emplo-yees businesses, identifying and defining channels and managers.

Compromise 4

4. Periodic analysis of the working environment and action taking.

SATISFACTORY IMPROVABLE UNSATISFACTORY


54 55

Commitment towards the environmetCompromise 1

1. Improve environmental management and the fight against climate change through the design of an environmental policy of the Company.

Compromise 2

2. Identification and assess-ment of the environmental aspects most relevant to each of the companies within the Group.

Commitments towards our suppliersCompromise 1

1. Code of conduct for su-ppliers.

Compromise 2

2. Environmetal assessment of suppliers.

Commitments to our customersCompromise 1

1. To better understand our customers expectations, so we can more effectively satis-fy their meeds.

Compromise 2

2. Strengthening communica-tion channel with customers.

Commitments to our employeesCompromise 5

5. Analysing and improving prevention results.



56 57

Commitment towards the communityCompromise 1

1. Increase our social action projects.

Compromise 2

2. Defining policy and a social action program in the line with our CR goals.

Compromise 3

3. Define a program that mo-nitors the results of th actions taken.

Commitment towards the environmetCompromise 3

3. Each of our businesses should have a plan of action and environmental internal audits.

Compromise 4

4. Initiatives to mitigate envi-ronmental impacts.

Compromise 5

5. Environmental assessment of suppliers.



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1. Prize-giving of the 2nd Edition of the Environmental Champion contest to the For you, for me, for the Future: Recycling and Reusing in Bahía del Duque project.

2. The Playa del Duque beach’s Blue Flag has been renewed.

3. Fuentealta collaborates with the For an Education for All, iPads for Inclusion project of the Canary Islands Pedro Rodríguez Ledesma Foundation.

4. Christmas party for children of Central Offices employees.

5. Grupo CIO recruits Jacob López, a qualified environmental expert.

6. Inauguration of the new Playa del Duque Beach North, built in accordance with sustainability criteria.

7.8.9. Coastal clean-up in Teno organised in conjunction with EcoOcéanos and with the participation of volun-teers from APEDECA and the Sonsoles Soriano Foundation.

10. Collaboration in the Awareness Day on Preventive Health for people with down syndrome organised by the Asociación Down Libre 21.

11. Collaboration with The Ocean Cleanup Foundation, a non-profit organisation that fights to rid the oceans of plastic.

12. Collaboration with the extension of an orphanage in Kenya carried out by the Faculty of Architecture of the European University of the Canary Islands.

13. Design and production of a roll up on for the Asociación Sofía.

14. Collection of 520 kilos of food donated by all CIO Group personnel, aimed at the La Cuevita de los Ortega, an NGO that attends to 80 families living below the poverty line in Tenerife.

15. Fuentealta is acknowledged for Supporting sustainability in Santa Cruz de Tenerife by the Santa Cruz de Tenerife City Council and the Fundación Santa Cruz Sostenible.

16. Bahía del Duque takes part in the 9th Edition of Earth Hour, an action organised annually by WWF.

17. Collection of the TUI environment prize by the Bahía del Duque team.

18. Team building for CIO Group managers led by the Insights training company.

19. Grant of the Duqui Scholarship to the daughter of a Bahía del Duque employee to subsidise her studies at the University of La Laguna.

20. Fuentealta is awarded a distinction by the Luis Celso García Association for its solidarity work in beach clean-ups with EcoOcéanos.

21. Work on improvement of the recycling system at Bahía del Duque.

22. Speech by the CIO Group on behalf of the 80 companies that form part of the CSR Network during the

induction ceremony into the network created by the Tenerife Island Council to connect companies with other organisations.

23 - 27. Second edition of the ‘SaboreAñaza’ with a cooking master class for students of FOCA, the training centre run by the Fundación Buen Samaritano de Añaza, who closed the course by offering a cocktail to the Her-mano Pedro adult centre, attended by its users and other invited guests.

28 - 30. Creation of two alliances during the 8th International Corporate Volunteering Week with ATELSAM and AFAU-TE in which 32 hours of volunteering were contributed.

31. Installation of customized bins for recycling all the office paper of used in the CIO group.

32. Environmental training for Bahía del Duque teams.

33. Fuentealta sponsors visits by the 2018 Carnival Queen to hospitals in Tenerife.

34. We take part as volunteers in cleaning up the seaboard on the south coast of Tenerife, organised by Sustai-nable Tourism.

35. Coaching workshop for all members of the CIO Group management team.

36. Acknowledgement of our commitment to sustainable tourism for collaboration and volunteering in the Island Council and Tourism of Tenerife 2018 Sustainable Actions Plan.

37. Fuentealta participates in Canary Islands DEMOLA with the Improving Recycling of Plastic Containers cha-llenge.

38 - 39. The CIO group organises Destapa tu Lado Solidario (Show your Solidarity Side) to collect plastic bottle caps, the proceeds from which were donated to the son of an employee of Record Lavandería with a per-manent disability.

40. Fuentealta collaborates with the Clownbaret Festival and joins the solidarity action of their visits to hospital paediatric services.

41. Fuentealta collaborates with the Clownbaret Festival and joins the solidarity action of their visits to hospital paediatric services.

42. Record Group receives the acknowledgement of the Sociedad de Desarrollo (Development Society) in the 2nd Meeting of Socially Responsible Companies.

43. Creation of the corporate channel #SomosCIO to connect the entire CIO family.

44. Fuentealta collaborates and takes an active part in Dream Big Tenerife 2018.

45. Bahía del Duque collaborates with the Theodora Foundation by buying their solidarity noses.

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competing for something as healthy as sustainability.

Mónica RumeuDirector of Corporate Responsibility

CIO group

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Avda. Francisco la Roche, 15-17 Santa Cruz de Tenerife, 38001 · Tel: +34 922 100 500

www.cio-company.com

www.memoriarc-cio.com

“what matters is not what you say, but what you do”...2 3 what you are seeing here is cio’s...

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