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“Overview of First Draft of Guidelines for Library Service to People
Experiencing Homelessness and A Brief Overview of Services to Youth
Experiencing Homelessness Without Parents or Guardians”
IFLA LSN Panel 2016
Columbus, Ohio
Julie Ann Winkelstein
School of Information Sciences, University of Tennessee, Knoxville, TN, USA
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Introduction
• Homelessness touches all communities
• Relevant and practical guidelines
• Human rights
• Goal of Guidelines:
– Background
– Frequently asked questions
– Examples
– Resources
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Why These Guidelines
• Homelessness is a
worldwide challenge
• Libraries are central locations for all community members
• Education for housed
members
• Address barriers
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(Photo: Jo Guidice, Dallas PL, TX, USA)
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Examples of Survey Questions • Description of
programs/kinds of services
• Target audience?
• Library services for refugees?
• Outcomes
• Professional support?
• Staff training?
• Specific policies
• Challenges/barriers 4
(Columbia Greene Community College Library)
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Sections of the Guidelines
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Guidelines Basics and Highlights
• 21 sections
– 13 chapters
– 8 appendices
• Overview of homelessness
• Each chapter includes:
– Introduction
– Examples
– Recommendations
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Attitudes: Chapter 5
• Consider who you are welcoming
• Assess rules & policies
• Be all-inclusive
• Listen & learn
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((From: http://creativecommons.org/licenses/by/2.0]
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Examples of Services: Chapter 7
Local government groups
Local service groups
Faith community
Schools/adult education
Local law enforcement
Doctors/local clinics
• “Coffee and Conversation”
Dallas PL
• Outreach to family shelters – Queens PL
• Employment
• Education
• Partnerships with
community agencies
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Paris Shop Signs
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Example of policies: Chapter 11
• Odor
• Sleeping
• Permanent address required
• Use of restrooms
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Appendices • Insights from psychologist &
social worker
• Sample policies
• Action Planning tools
• Video
• Vocabulary
• Suggested resources
• List of libraries 11
(Photo: Jo Guidice, Dallas PL, TX, USA)
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Part II: Youth (Ages 12 to 24)
Experiencing Homelessness Without Parents or Guardians
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Overview
• Challenges
• Up to 40% LGBTQ in U.S.
• Formative time
• Reject term “homeless”
• Reject term “teenager”
• Young
• Suspicious of bureaucracies
• Need respect and acceptance
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