at North Dakota Medical Group Management Association’s

2018 Annual Conference

September 27-28, 2018 Ramkota Hotel 800 S. 3rd Street

Bismarck, ND 58504 www.ramkotabismarck.com/

(701) 258-7700

“Find Your Rhythm”

In healthcare we are faced with the challenges of balancing career and family while maintaining physical, mental and spiritual health. Prepare to be inspired and energized at NDMGMA’s 2018 Annual Conference.

Attendees will walk away from this conference with strategies and tactics to synchronize their personal and professional lives and ultimately “find their rhythm” in medical practice management.

Who should attend this conference? The North Dakota Medical Group Management Association’s Annual conference is

designed to provide you with the tools you need to face challenges on a daily basis.

Medical practice managers, administrators and physician leaders are highly

encouraged to attend this conference. Clinical, medical billing and clerical supervisors

as well as those working in human resources are also encouraged to attend.

Why should you attend this conference? You will come away from this conference feeling refreshed and obtain practical tools

and ideas to implement into your medical practices. This annual conference provides

the opportunity to network and learn from your peers, share experiences, gain

information and get hands-on advice and practical solutions to problems you and your

peers are facing.

Join us to catch up with old friends and connect with new ones!

NDMGMA 2018 ANNUAL CONFERENCE AGENDA WEDNESDAY, SEPTEMBER 26, 2018 5:30 -7:30 PM Networking Social – Nickel’s Lounge at the Ramkota Hotel

Meet and connect with your peers for networking, food and fun! Register early! Conference check-in will be available during the social from 5:30 – 6:30 PM.

THURSDAY, SEPTEMBER 27, 2018 7:30 AM Registration Opens

Stop by our registration table to check-in and receive your conference materials.

7:30 - 8:30 AM Breakfast

Get your day started off right! Enjoy breakfast with your peers before the learning begins.

8:30 - 8:45 AM Welcome & Opening Announcements Jeffrey Landblom, MSF, NDMGMA President

8:45-10:00 AM “Follow-up System Failures: Closing the Loop on Diagnostic Processes”

Karie Minaga-Miya, MMIC Group Follow-up system failures contribute to almost half of all diagnostic error malpractice claims. Even when appropriate clinical steps lead to a correct diagnosis, diagnostic errors may still occur due to failures in follow-up systems. Problems with follow-up and care coordination lead to poor patient outcomes, patient dissatisfaction, care team burnout, inefficiencies and redundant testing - all contributing to poor business performance. This presentation will provide you with resources and tools that will help to reduce the incidence of follow-up system failures in your organization. Following this session, the participant will: • Understand causes and contributing factors of breakdowns in diagnostic care processes

and follow-up systems that lead to patient injury, malpractice claims and poor businessperformance.

• Identify the risks to patients and the impact on your organization that follow-up systemfailures can cause.

• Implement reliable systems and processes to help reduce follow-up system failures.

10:00 – 10:15 AM Break

10:15 – 11:45 AM “Generation X and Beyond – The New Workforce” Doug Bradford

In this humorous yet practical presentation participants will learn generational differences in employee beliefs, values, and expectations in the workplace. Specific strategies will be given to improve understanding and tolerance in the workplace while improving productivity and retention of employees. You will leave this session with tools to motivate each generation and prevent disruption at work.

11:45 AM – 12:00 PM Door Prizes/Break for Lunch

12:00 – 1:00 PM Networking Lunch

NDMGMA 2018 ANNUAL CONFERENCE AGENDA CONT. 1:00 – 2:15 PM “Best Practices for the Workplace: Policy Review, Performance Management & Documentation” KrisAnn Norby-Jahner

This session will provide an overview of basic employment law for the healthcare industry. Participants will walk away with knowledge on key legal compliance issues and specific guidance on policy creation and documentation techniques to immediately implement in the workplace.

2:15 – 2:30 PM Break

2:30 – 3:30 PM “Community Solutions to the Opioid Epidemic" Renae Moch, MBA, FACMPE, Director, Bismarck- Burleigh Public Health

Our Nation is in the middle of an unprecedented opioid epidemic. North Dakota is not immune. Health officials are working on local response efforts to address this crisis. In this session participants will learn about the local opioid epidemic, identify strategies used to address the epidemic and build community partnerships.

3:30 – 4:00 PM MGMA Midwest Region & ACMPE Update Eric Brodsky, FACMPE, MGMA Midwest Section Liaison Leland Tong, CMPE, ACMPE Forum Rep for NDMGMA

4:00 – 5:00 PM NDMGMA BUSINESS MEETING

5:30 – 8:30 PM Entertainment/Social Northern Lights Atrium/North Dakota Heritage Center - 612 E. Boulevard Ave. Bismarck At the end of Day 1, relax and enjoy time networking with conference attendees at the evening social. Our group will venture to the North Dakota Heritage Center’s Northern Lights Atrium. This unique space features the only design of its kind in the nation with stunning steel and glass while embracing key elements of the state of North Dakota. Enjoy food and drinks while our keynote speaker, Tim Eggebraaten provides musical entertainment.

FRIDAY, SEPTEMBER 28, 2018 7:30 - 8:30 AM Breakfast

Enjoy breakfast with your peers before we kick off day 2!

8:30 - 9:45 AM “Buzz Sessions – Healthcare Hot Topics”

Kickstart your day with our morning “buzz sessions!” Participants will choose sessions to participate in informal discussion on hot topics in healthcare. This is the best way to learn from your peers, network and share ideas to efficiently manage your team.

9:45 – 10:00 AM Break

10:00 – 11:30 AM “Finding Your Rhythm of Life” Keynote Speaker - Tim Eggebraaten

We all face challenges which create our own beat in life when balancing family, careers, and struggling to find time for ourselves and our physical, mental and spiritual health. Prepare to be energized, inspired and entertained as Tim shares strategies and tactics to find your rhythm in life!

11:30– 12:00 Closing Remarks/Evaluations/Final Door Prizes Jeffrey Landblom, MSF, NDMGMA President

Thank you to the NDMGMA Board Members for your service to this organization!

Jeffrey Landblom, MSF, President Amy Tersteeg, Secretary/Treasurer

Renda Wilson, CMPE, Immediate Past President Leland Tong, CMPE, ACMPE Forum Rep

Karie Minaga-Miya, RN, JD, MS, CPHRM Senior Risk & Patient Safety Consultant, MMIC

Karie Minaga-Maya is a senior risk and patient safety consultant for UMIA. With degrees in both nursing and law, plus more than 30 years in health care and risk management in hospital, clinic and other health care settings, Karie brings a powerhouse combination of expertise to her role. She is also a certified professional in health care risk management (CPHRM); a designation from the American Hospital Association.

Her combined legal, nursing and administrative experience puts her in an ideal position to help policyholders address risk and safety issues, as well as work with them on early intervention to help avoid malpractice claims, and deal with issues around disclosure, clinical bioethics, error prevention and much more. In addition to being available for our policyholders, Karie

helps identify risky practices that repeatedly incur liability, and collaborates on programs that help mitigate those risks.

Prior to UMIA, Karie served as regional risk manager for Intermountain Healthcare, accountable to lead all the legal, risk, and compliance issues for 550 beds, 30 clinics, and over 200 employed physicians. During the past 34 years, Karie has held administrative and leadership roles in hospital, clinic and academic settings, including academic practice management at the University of Utah School of Medicine.

Douglas D. Bradford, MM,PT

Doug Bradford has a Physical Therapy degree from the University of North Dakota and Masters in Management degree from the University of Mary. He served as Director of Rehabilitation Services at St. Alexius Medical Center for 35 years and was a corporate trainer and mentor for new managers and supervisors. He is currently providing leadership and staff training services for businesses.

Doug has had a lifelong interest in human resources, leadership and employee behavior. His expertise relates specifically to the values, beliefs and expectations of individuals in the workplace, employee behavior and the circumstances and events that drive performance.

KrisAnn Norby-Jahner, Attorney, Vogel Law Firm

KrisAnn Norby-Jahner practices in the areas of employment law, healthcare practice management, ERISA litigation and compliance, and education law. She is a frequent lecturer on a variety of employment law and practice management topics for business owners, HR professionals, healthcare managers, and school districts. She has taught courses as a professor at the University of Minnesota Law School, Hamline University, North Dakota State University, the University of Mary, Bismarck State College, and Kent State University. In addition, KrisAnn has been four times named a “Rising Star” by the Super Lawyers Magazine and a Top Female Attorney by the Minneapolis - St. Paul Magazine.

SPEAKER BIOGRAPHIES

Renae Moch, MBA, FACMPE Director, Bismarck-Burleigh Public Health

Renae Moch, MBA, FACMPE, is the Director of Bismarck-Burleigh Public Health. In this role Renae directs the delivery of comprehensive public health programs and services for Bismarck and Burleigh County. She coordinates the local behavioral health and substance abuse task force to address issues in the Bismarck-Mandan area. Renae has worked in healthcare administration for both the public and private sector. Prior to her role as Public Health Director, she worked as a Practice Management Strategist for the American Academy of Family Physicians (AAFP) in Leawood, Kansas. In this role she assisted family physicians with practice management and compliance issues and developed tools and resources to increase efficiencies in medical practices.

Renae is certified in medical practice management and a Fellow in the American College of Medical Practice Executives (FACMPE) which is the highest level of distinction in the medical practice management profession. She earned a Bachelor of Science degree in Business Administration with a minor in Business Communications and an MBA in Health Administration from the University of Mary in Bismarck, ND Buzz Sessions What is a buzz session?

A buzz session consists of small groups working together simultaneously in the same room discussing issues relating to medical practice management and healthcare, thus creating a "buzz" of noise generated through discussion. The buzz sessions will provide a unique opportunity to listen, learn and share information on topics relating to your profession. Topics for discussion and participation will be available to choose from during conference registration.

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SPEAKER BIOGRAPHIES

Tim Eggebraaten We all face challenges which create our own beat in life when balancing family, careers, and struggling to find time for ourselves and our physical, mental and spiritual health. Prepare to be energized, inspired and entertained as “The Off-Duty Chief” shares strategies and tactics for working YOUR BEAT and finding your rhythm in life!

Tim engages his audiences with his heartfelt stories and entertaining music, leaving organizations with a tune of wellness, balance and laughter that reminds us that by paying attention to our own unique harmony, it is then, that we will create the most rewarding dance.

Key Take-a-Ways Strengthen your critical thinking skills to lead teams and motivate staff. Develop your emotional intelligence: self-awareness, social-awareness, self-

management and relationship management for a clear view of what’s happening on your watch.

Understand the warning signs that you have lost your balance and the steps needed to get back on track. Identify and evaluate difficult situations and learn how to best navigate when outside of your comfort zone.

Thursday Evening Entertainment

In addition to serving as our keynote speaker, Tim will provide Thursday evening entertainment for NDMGMA during our social event.

With his high energy, humor and talent, Tim will play guitar and harmonica to provide the rhythm for a fun evening with your NDMGMA colleagues.

KEYNOTE SPEAKER

GOLD SPONSORS - Allscripts - HealthPOINT - Information Management Systems - Sanford AirMed - Sanford Health Plan - United Healthcare - Valley Med Flight

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SILVER SPONSORS - Ameriprise Financial - Koble Group - Mayo Clinic - NDHIN

____________________________________________________________ BRONZE SPONSOR

- Vogel Law Firm

THANK YOU TO OUR SPONSORS!

Are you an NDMGMA member? Thank you for attending NDMGMA’s Annual Conference! This conference is an annual educational event for medical practice management professionals and team members. NDMGMA members are entitled to a discounted registration fee and membership benefits throughout the year. Join our association and access these benefits of membership:

• Networking • Affiliation with a Professional

Association • Professional Development • Leadership Opportunities • Empowerment For more information, visit our website at www.ndmgma.com/membership or visit with one of our board members during our conference event.

Platinum Business Partner

Bronze Business Partners

THANK YOU, BUSINESS PARTNERS, FOR YOUR COPRPORATE MEMBERSHIP!