“Can collaboration and technology shorten the motor claims process?”

Kelly Dalwood

PR Manager

Simon Smith

Commercial Director

The Team

Steve Thompson

Managing Director

Sharon McLeod

Operations Director

Vicky Thompson

Office Manager

Adele Brownsell

Client Solutions Manager

What do we do?

Consultancy (non-sales)

Research

Benchmarking

Process

Consultancy (sales)

Business Development Plans

Networking

Secure Contracts

End Clients

Insurers

Fleets

Trade

Manufacturers

What is <Connected Solutions>?

“A credible, sustainable and alternative strategy to emerging consolidation

from dominant suppliers in a dysfunctional market”

Professor Richard Wilding OBE

• An eco system of connected market leading suppliers• End to end or modular solution• Partners has exclusivity in each area of the supply chain• Consolidated approach to major tenders• Adoption of industry standard IT connectivity

Why was this created?• Polarisation of a dysfunctional market• Recognition of heat and politics impacting negatively on the supply chain• Resulting in poor customer service• Lack of collaboration and overall objective view• Ability for each Partner to utilise every element of the supply chain• Ability to unilaterally adopt training, new innovations and technology

What are the benefits?• Reduction of Insurer operating expense• Opportunity for Insurers to leverage scale across more than 1 commodity• Control of Insurer indemnity expense• Reduced cycle time – connected/collaboration/innovations/reduced touch points• Greater benefits derived from greater engagement• Enhanced customer service

“Greater than the sum of our parts”

Example of the “Traditional Supply Chain model”

Insurer

Parts Supplier

Paint Company

Replacement vehicle supplier

Accident Management

Windscreens

Repairer

“Creates tension”- Poor buy in from supply chain- Poor customer service- Disjointed customer journey

Example of <Connected Solutions> Supply Chain model

Insurer

FNOL

Vehicle Recovery

Legal Services

Accident Management

Engineering

Repairer

MobileRepair

Repair Network

OE Parts

Green Parts

OE Equivalent Parts

Paint Distribution

Salvage

Training

Medical Services

New Car Replacement

Mobility Windscreens Vehicle Care Services

“Creates engagement”

- Positive buy in

- Great customer service

Connected Solutions – “things you won’t hear us say”

“I am not responsible for the parts delay, not my supplier……….”“There is no money in working with you, I just do as I am told by the insurer”“I can’t help you with any other elements of your claim I’m afraid….”

Or think……..

“if this process does not work it will just prove my point that the Insurers supply chain is poor”“I am not bothered about achieving SLA’s as the other supply chain vendors are the issue, not me”

Partner to Partner Connections

Partner to Partner Collaboration

77%CONNECTED

Connected Solutions – capability>collaboration

400 Rental Locations

64 Offices

218 Repairers

132 Associate Repairers

53 Warehouses

64,046 Employees

4,000 Courtesy Cars

800 Glass Technicians

102 Glass Fitting Centres

450 GP’s

750 Medical Specialists

5 Dedicated Managers

150 Mobile Repair Vans

20 Wheel / Smart Vans

6 Replacement Car Searchers

42 Logistics co-ordinators

8 Fix & Go locations

102 ADAS Centres

8 Salvage Locations

260 Car Wash

45 Fuel Contaminant Vans

80 Training locations

Critical

Factors

Technology

Connectivity

Collaboration

Transparency

Supplier credentials

Experience