“a holistic vision, essential for a successful digital …...essential for a successful digital...
TRANSCRIPT
“A holistic vision, essential for a successful digital transformation”
Veronique DeryckeCFO delaware International
› About delaware
› Cloud wave : Live 1.1.2017
› Applied innovations
› Q&A
Topics
US
BRAZIL
THE NETHERLANDSBELGIUMLUXEMBOURGFRANCE
UK HUNGARYCHINA
SINGAPOREMALAYSIAPHILIPPINES
DELAWARE TODAY
2200 professionals24 offices in 12 countries€ 275 mio revenue (2018)
WHAT MAKES US DIFFERENT?
We originate from a dream to initiate an organization that lasts.
A company that lives on through succeeding generations and our customers’ successes.
An intense organization, eager and warm, demonstrating commitment with a spirit.
› About delaware
› Cloud wave : Live1.1.2017
› Applied innovations
› Q&A
Topics
DISRUPT OR BE DISRUPTED
› Challenges
› Old system no fit to our size and complexity
› One way of working within whole organization
› User experience = user-friendliness + real-time information
› Cloud Transformation Strategy
› Accelerating value realisation
à Delaware business 100% in the cloud
7
CLOUD STRATEGY
8
PROFESSIONAL SERVICES CLOUD
SAP Cloud Platform
3RD PARTY CLOUD SOLUTION
3RD PARTY CLOUD SOLUTION
3RD PARTY CLOUD SOLUTION
FINANCE CLOUD
BI ARCHITECTURE
9
SUCCESSES & CHALLENGES ERP SaaS
› Successes
› Accessible
› All tools web based, single sign on , Mobile (TS App, Mobile Exp, TS Approval, Success Factors, Reporting)
› Administration by business IN the system
› No extra/double inefficient administrative flows
› Cloud = standard platform and standard process (limited customization capabilities)
› Cloud = closed / stable, no access to backend (no interference possible)
› User-friendly (even ERP J), business language, no overkill in attributes
› Scalable platform
10
SUCCESSES & CHALLENGES ERP SaaS
› Challenges
› Change mgt, training, communication is key
› Limited customization capabilities (e.g. data validation for error avoidance)
› Inherent evolution of the platform, 4 upgrades per year
› Value creation in a faster way than if you would do it yourself
› Finding the right balance between evolution and stability
› Dependency on roadmap of cloud provider
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SUCCESSES & CHALLENGES Reporting
› Successes
› Launchpad provides easy access to all available reports
› Dynamic tailoring and creation of own dashboards
› Real-time availability of information
› Easy sharing of dashboards throughout the company
› Responsive design for use on multiple devices
› SAC app available on mobile devices
› Challenges
› Realtime vs snapshotting (performance)
› delaware as a “pioneer” results in inflated expectations
› Next Step
› Digital boardroom, forecasting
12
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THE DIGITAL BOARDROOM
› About delaware
› Cloud wave : Live 1.1.2017
› Applied innovations
› Q&A
Topics
Applied Innovations
RUNERP (SAP, Microsoft)HR, CRM, E-Com, …Apps, Web portals,Business Analytics
Infrastructure…
INNOVATEBigdata & AI/Machine Learning,
Blockchain, Bots, RPA,
Virtual Reality, Robots,Asset Tracking
…
INNOVATION
Shaping tomorrow, Today
Delaware achievements & projects
› RPA : about efficiency gains
› When ? Manual/strict process/multi-process/error sensitive
› Easy accessible : Low cost, short implementation period (av. 5d), Proven technology.
› Limited effort of implementators. RPA as “toolkit of support staff, just like excel”
› Implemented : Re-allocation automation ; Fixed price reporting
› Many business cases : 46 Projects identified :
› Complete Process e.g. invoice creation, VAT declaration , bad debt provision
› Quality control e.g. review pricing before invoice proposal ; trading partner field
› Effective communication : personalized e mails
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Delaware achievements & projects
› AI : experimenting : Cash flow forecasting , PL Forecasting (other than scheduling/pipeline)
› Machine Learning : experimenting : bank reprocessing
› Technology is no IT topic
› Technology in driver’s seat : not only a resolver but creator of new business models
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Strategy Expert(e.g. new business models,
…)
Finance Expert(e.g. calculate Business Case,
ROI, …)
Creative Director(e.g. think different!,
…)
Technical Expert(e.g. emerging technologies,
architecture, …)
The Team
Forms of Business Model InnovationBUSINESS MODEL OPTIMIZATION
Adds significant value without changing the Business ModelProcess-centric
IncreaseExistingRevenue
1 5
EnhanceCustomerExperience
2
ReduceProduct
Cost
4
Digital Sales &
Marketing
3
ImproveEmployee
Productivity
6
OptimizeInventory &
OEE
BUSINESS MODEL TRANSFORMATION Leads to Net-New Revenu and New Business Models
Needs-centric
SellingData & Insights
1 52
DigitizedProducts &Services
4
OutcomeBased
Revenue
3
UsageBased
Revenue
6
Move intonew
Sector
Revenu Productivity Growth Assets Data Economy Sharing EconomyServitization
AnalyticsPricing
IoT/AI3D Print
RPA/AIAR/VR
CRM/360Apps/Bots
AI/NLPBots
IoT/AIAR/VR
IoT/AIBI/MDM
Digital TwinAR/VR
PAASMan. Services
Analytics/AIMan. Services
StrategyEco-system
Non TransformativeHigh Transformative
Run a PlatformBusiness
StrategyEco-system
Connected SanitaryConnected Cable Reels
ConnectedTrucks
IoT
ConnectedWeavingMachines
Connected VesselsConnected ProductionLines
Connected Agriculture Connected Race Car
Automated Quality Inspection
Automated Product Identification
Predictive Maintenance
Quality Prediction for Fiber Enriched Concrete
Crop Yield PredictionProduction Planning Optimization
AI
Marketing CampaignEffect Prediction
Customer Segmentation & Churn Prediction