Anywhere365 –

Contact Center &

Dialogue Management

for the Business Enterprise

ATTENDANT

CONSOLE

CONTACT

CENTER

CALL

RECORDING

Reduce unnecessary

Dialogues...

Leverage your

Skype for Business

379+ happy customers

in 35 countries More effective

organization

The Vision of Anywhere365 is to

reduce unnecessary dialogues and

make your organization more effective.

Anywhere365 is trusted by 379 organizations in over 30 countries

on each continent across all market segments. A small selection:

Netherlands

Belgium

UK

USA

Sweden

Ireland

Canada

New Zealand

Austria

France

Spain

Latvia

Italy

Australia

Switzerland

South Africa

Germany

Dubai

Costa Rica

Norway

Poland

26 members of the Fortune Global 500 use Anywhere365 as their

mission critical Dialogue Management Platform

CONTACT

CENTER

Anywhere365 provides an advanced dialogue management

platform for the business enterprise, leveraging

the Skype for Business/Lync infrastructure.

PABX

FEATURES PACKWEBCHAT

& VIDEOCHAT

ATTENDANT

CONSOLE

GLOBAL

SERVICE DESKENTERPRISE

ROUTING

Reception Attendant Contact Center Dialogue Intelligence

Website Voice

& Chat Integrations

PLATFORM ELEMENTS

One Platform – Unlimited possibilities

Designed for your organization

RECEPTION ATTENDANT

Meet our bright, smart and colorful

Reception Attendant, for Skype for Business

Calendar

Easily view appointments of

colleagues and give the caller

better service.

Transfer a Call

Simply transfer a call

by dragging it onto

another contact.

Contextual

Contact options will

automatically adapt to the

context of the current dialogue.

Insight

Relevant call history provided

as well as intuitive queue

management capabilities.

EXTENSION WINDOW

CRM AND BACK OFFICE INTEGRATION

Significantly improve the service

provided to a caller and the productivity of Agents

Tabs

Extent the Extension window

further with custom tabs to

match to your business.

Timeline

View the history between

the customer and the

UCC in the Timeline.

Integrations

It is possible to connect to any

of your CRM and Back Office

services.

Cases

Look up CRM cases directly

from the Extension Window.

CONTACT

OPTIONS

ROUTING

METHODSSKYPE/LYNC

STANDARD

CRM DATA

INTEGRATIONS

ANYWHERE365

TIMELINE DATA

Enrich and enable skype client

with timeline & CRM data

EXTENSION WINDOW

Last Agent

Skill Based

Countdown

Serial

Longest Idle

Many more

Anywhere365 Real Time Wallboard

FAST DEPLOYMENT TIME

Just a few hours needed to deploy

Anywhere365.

REMOTE TRAINING

Extended training is not needed.

Anywhere365 provides an intuitive

interface, getting users up–and

running quickly.

MULTI-DEVICE SUPPORT

Anywhere365 integrates with all

devices that use Lync and Skype for

Business client software.

100% SOFTWARE

Anywhere365 Platform is 100% software

based deployment on virtual servers

and 100% native Lync/SfB.

VIRTUALIZATION

Hyper-V and VMWare are supported.

INTEGRATION

Seamless integration with CRM,

Office365, Azure and many more

(back) office systems.

GREAT LOOK AND FEEL

Not only colorful, but also usability and

accessibility friendly, designed from a

user centered perspective.

MULTIPLE SOLUTIONS

AND POSIBILITIES

On Premise, Hybrid or Cloud Solutions.

Anywhere365 Designed for fast adoption

PLATFORM ELEMENTS

Contact Us Anywhere365

ROTTERDAM – BRUSSELS – LONDON - SEATTLE

mattd@workstreampeople.com

http://golive.workstreampeople.com

© 2016 WORKSTREAMPEOPLE BV. All rights reserved. WORKSTREAMPEOPLE, ANYWHERE365, and other product names are or may be registered trademarks and/or trademarks in the Netherlands and/or other countries. This document contains confidential and proprietary information which may be legally privileged. It is intended only for the recipient. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and or publication of this material is strictly prohibited without the explicit written consent of WORKSTREAMPEOPLE. The information herein is for informational purposes only and represents the current view of WORKSTREAMPEOPLE as of the date of this presentation. Because WORKSTREAMPEOPLE must respond to changing market conditions, it should not be interpreted to be a commitment on the part of WORKSTREAMPEOPLE , and WORKSTREAMPEOPLE cannot guarantee the accuracy of any information provided after the date of this presentation. WORKSTREAMPEOPLE MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.