TATA MOTORS LIMITED

A PROJECT ONEMPLOYEE WELFARE

ANDBENCHMARKING OF

CANTEEN

For Partial Fulfillment ofMASTER OF BUSINESS ADMINISTRATION

(SESSION 2010-2011) INSTIUTE OF ENGINEERING &TECHOLOGY

GBTU, LUCKNOW, UTTAR PRADESH

Under the guidance of Submitted By Mr. Brijesh Verm DHARMENDRA KUMAR Manager (HR) MBA 3rdSemester

Roll No.: 1005270014

Submitted toDr.(Prof.) D N Kakkar

HOD (MBA Department)

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CONTENT

Particular PAGE NO.

1. INTRODUCTION OF TATA MOTORS LIMITED

1.1 Group Introduction1.2 Profile of Company1.3 Journey of TATA1.4 Tata Motors vehicles1.5 Purpose

2. EMPLOYEE WELFARE

1.1 Introduction1.2 Scope of welfare1.3 Welfare Provisions 1.4 Welfare Facilities1.5 Employee welfare Scheme

3. EMPLOYEE WELFARE SCHEME AT TATA MOTORS

1.1 Welfare Societies1.2 Tata motors employee Referral programme1.3 Welfare Activities1.4 Other Activities of Welfare Department

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4. BENCHMARKING OF CANTEEN SERVICE

1.1 Introduction1.2 Benefits and Use1.3 Types of Benchmarking1.4 Canteen Service

5. DATA COLLECTION

1.1 Canteen Facilities at SAHARA Canteen1.2 Canteen Service at TATA MOTORS1.3 Suggestion for improvement

6. FINAL REPORT

1.1 Need of Study1.2 Conclusion

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CERTIFICATE

This is to certify that Mr.dharmendra kumar,MBA student of INSTIUTE OF ENGINEERING & TECHOLOGY has successfully completed the training and projects given to his during the course of 8 weeks Summer training at TATA MOTORS LTD, Lucknow.The project was: ‘A Study on Employee Welfare and Benchmarking of Canteen’ .His performance was good throughout the training period.

We wish his success in his life and believe that, this

training will stand in good stead in his future.

Mr.BrijeshVerma Ms.JasneetRakhra

(Manager,HR) (Manager,HR)

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DECLARATION

I DHARMENDRAKUMAR, student of INSTIUTE OF ENGINEERING &TECHOLOGY hereby declare that the study title “ A Study on Employee welfare and Benchmarking on canteen services ” is Original and confide work done by me .

The report is the result of my project on Employee Welfare and Benchmarking oncanteen services. Contents of this project are based on the organization work and Data collection done by me.

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ACKNOWLEDGEMENT

As per my project report “Employee welfare and Benchmarking of Canteen Services” means the study of employee welfare and focus on employee satisfaction in canteen service. I have successfully completed my project under the guidance of Mr. Brijesh Verma, Manager (HR). He help me very curiously and aware me about the welfare of employee at Tata motors .I am heartily grateful to him who help me in every moment of my difficulties and guide me in correct way.

I am also thankful to Mr. Manish Chandra, Manager (Personnel) & Mr. Amod Verma, Assistant Manager (HR) who helped me time to time about Welfare. I thanks to all staff who provide me information about welfare, related to my project.

Prof. Dr D.N Kakkar, Head department of management studies helps me a lot through the project and

faculty also played a crucial role in the project Finally , I want to say that I learn here a lot and enjoy to much .I will never forget this experience through my life. This experience will in my progressive career.

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EXECUTIVE SUMMARY

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EXECUTIVE SUMMARY

The report talks about the Indian automobile industry in general and Indian

automobile giant TATA Motors in particular. We have analyzed Indian automobile

industry using Porter’s 5 forces model & its performance in the recent past.

Particularly we have tried to track the path of TATA Motor’s expansion of

international business in the recent past, at present as well as its future plans. We have

also discussed the impact of current financial meltdown on the recent international

ventures of the company.

The company is rapidly increasing its global footprint and is aiming to match the

standards of international automobile manufacturers in next 3 to 5 years. This rise to

the level of a world-class automotive manufacturer would involve a large quantifiable

increase in revenues from outside India with a focus on certain foreign markets.

Currently international business contributes 18.4% to company’s revenues. Company

is aiming to increase it by 200% in near future to reduce its dependence on one single

economy and one single business cycle. This ambition of the company has led to

numerous joint ventures and increased activity in countries like the U.K., South

Africa, South Korea, Thailand, Brazil and Spain, as well as the company is listing on

the NYSE.

With the recent acquisition of Jaguar Land Rover (JLR) from the Ford Motor

company in early 2008, the company has entered into the world of high-end luxury

brands. Customers of high-end luxury brands value image and exclusivity factors,

while image and exclusivity conflict with the proposition of TML’s other recent

venture, the inexpensive Nano. In this manner, the decision to compete in both the

high-end luxury and low-end economy markets certainly creates a big and audacious

task ahead for TML. If proven successful, this strategy would provide the company

with high margin (JLR) as well as high volume (Nano) revenues. These two revenue

streams, if proven compatible, could mitigate each other’s risks.

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OBJECTIVE OF

THE PROJECT

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OBJECTIVES OF THE PROJECT

OBJECTIVES OF THE PROJECT:

Every project report is carried out with some specific OBJECTIVE in mind. Objective

is basically the purpose behind conducting a project and unless the objective is certain

or defined it is not understood what data has to be collected. Objectives of the project

are nothing but what is to be learned out of this project report.

THE SPECIFIC OBJECTIVES BEHIND DOING THIS PROJECT

WERE:

To study the various statutory and non-statutory welfare facilities provided by

the organization.

Awareness among employees with respect to the welfare facilities provided.

To know the employees expectations about the welfare facilities.

SCOPE OF THE STUDY

The study is concerned with the analysis of employee welfare facilities. It will

facilitate the management to review its present facilities and adopt further modification

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COMPANY PROFILE

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INTRODUCTION

GROUP INTRODUCTION

Tata motors limited is a multinational corporation a part of Tata

group of Industries, it was formely know as TELCO (Tata engineering and

Locomotive Company). It is India Based leading company in the Automobile heavy

Commercial vehicle sector. TATA MOTORS is the first company from India’s

engineering sector to be listed in the New York stock exchange(sep2004).Through

subsidiaries and associate companies , Tata motors has operation in the UK,South

Korea, Thailand and Spain. The company is the world’s fourth largest truck

manufacture, and the world’s second largest Bus manufactures.

The company’s 23,000 employees are guided by the Vision to

be “best in the manner in which we operate best in the products we deliver, and in our

values system and ethics.”

Tata motors has auto manufacturing and assembly plants in

Jamshedpur pantagar ,Lucknow,Ahmendabad and Pune in India, as well as in

Argentina, South Africa and Thailand. Tata motors is also expanding its

international footprint, established through export since 1961.The company’s

commercial and passenger vehicles are already being marked in several

countries in Europe, Africa the middle east, south east Asia, South America. It has

franchisee / joint venture assembly operation in Italy, Kenya, Bangladesh, Ukaine,

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Russia and Senegal. The foundation of the company’s growth over the last 50 years is

a deep understanding of economic stimuli and customer need, and the ability to

translate them into customer desired offering through leading edge R & D. With

over, 2000 engineers Research centre, established in 1966, and has enabled pioneering

technologies and products.

The company today has R&D centre’s in Pune, Jamshedpur,

Lucknow in India and in South Korea , Spain and the UK. Through its

subsidiaries , the company is engaged in engineering and automotive solution ;

construction equipment manufacturing automotive vehicle components

manufacturing and supply chain activities machine tools and factory

automation solution high –precision tooling and plastic and electronic

components for automotive and computer application and automotive retailing and

operation.

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TATA HOLDING COMPANIES

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TATA CONSULTANCY SERVICE

TATA STEEL TATA POWER TATA MOTORS TATA COMMUNICATION TATA CHEMAILS TATA GLOBAL BEVERAGES TATA INVESTMENT

CORPORATION VOLTAS TATA AELESERVICE TATA INTERNATIONAL TATA AIG GENERAL

INSURANCE CMPANY TATA AIG LIFE INSURANCE

CMPANY TATA SKY TATA ASSEST

MANAGEMENT COMPANY TATA ADVANCE SYSTEM TATA CAPITAL TATA REALITY AND

INFRASTRUCTURE INDIAN HOTELS

66% shareholding

Companies

50% shareholding

TATA ADVANCE MATERIALSTATA AUTO COM SYSTEMSDRIVE INTERPRISES SOLUTION

TATA MOTORS LIMITED

Profile of company

Founded 1945

Founder JRD Tata

Headquarters Mumbai, India

Key people Ratan Tata, chairman Mr. HKSethna company secretary

Products Automobiles, Engines

Serve Financial services Revenue ▲INR Rs.74,151 Gores(2009)(USD $ 15.5 billion)

Net income ▼ INR Rs.2,505 Gores(2009)(USD $ 544.1 million)

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Parent Tata group subsidiaries Jaguar Land Rover TDWCV Hispano corrocera

TATA JOURNEY YEAR BY YEAR

1868 : Jamsetji Nusserwanji Tata starts a private trading firm, laying the foundation

of the TATA group.

1874 : The Central India Spinning, Weaving and Manufacturing company is set

up, marking the Group's entry into textiles.

1902 : The Indian Hotels Company is incorporated to set up the Taj Mahal

Palace and Tower, India's First luxury hotel, which opened in 1903.

1907 : The Tata Iron and Steel Company (now Tata Steel) is established To set

up India's first Iron and steel plant in Jamshedpur. The plant started production in

1912.

1910 : The first of the three Tata Electric Companies, The Tata Hydro-Electric

Power Supply Company, (now Tata Power) is set up.

1911 : The Indian Institute of Science is established in Bangalore to serve as a centre

for advanced Learning.

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1912 : Tata Steel introduces eight-hour working days, well before such a system was

implemented by law in much of the West.

1917 : The Tatas enter the consumer goods industry, with the Tata Oil Mills

Company being established to make soaps, detergents and cooking oils.

1932: Tata Airlines, a division of Tata Sons, is established, opening up the aviation

sector in India.

1939: Tata Chemicals, now the largest producer of soda ash in the country, is

established.

1945 : Tata Engineering and Locomotive Company (renamed Tata Motors in

2003) is established to manufacture locomotive and engineering products. Tata

Industries is created for the promotion and development of hi-tech industries.

1952 : Jawaharlal Nehru, India’s first Prime Minister, requests the Group to

manufacture cosmetics in India, leading to the setting up of Lakme.

1954 : India’s major marketing, engineering and manufacturing organization, Voltas,

is established.

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1962 : Tata Finlay (now Tata Tea), one of the largest tea producers, is established.

Tata Exports is established. Today the company, renamed Tata International, is one of

the leading export houses in India.

1968: Tata Consultancy Services (TCS), India's first software services company, is

established as a division of Tata Sons.

1970: Tata McGraw - Hill Publishing Company is created to publish

educational and technical Books Tata Economic Consultancy Services is set up to

provide services in the field of industrial, Marketing, statistical and techno-economic

research and consultancy.

1984 : Titan Industries - a joint venture between the Tata Group and the Tamil

Nadu Industrial Development Corporation (TIDCO) – is set up to manufacture

watches.

1991 : Tata Motors rolls out its millionth vehicle. (The two-million mark was

reached in 1998 and the third million in 2003.)

1995 : Tata Quality Management Services institutes the JRD QV Award, Modelled

on the Malcolm Baldrige National Quality Value Award of the United States, laying

the foundation of the Tata Business Excellence Model.

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1996: Tata Tele services (TTSL) is established to spearhead the Group's

foray into the telecom sector.

1998: Tata Indica - India's first indigenously designed and manufactured car is

launched by Tata Motors, spearheading the Group's entry into the passenger car

segment.

1999: The new Tata Group corporate mark and logo are launched.

2000: Tata Tea acquires the Tetley Group, UK. This is the first major acquisition

of an International brand by an Indian business group.

2001: Tata-AIG - a joint venture between the Tata Group and American

International Group Inc (AIG) - marks the Tata re-entry into insurance. (The Group's

insurance company, New India Assurance, was nationalized in 1956). The Tata

Group Executive Office (GEO) is set up to design and implement Change in the Tata

Group and to provide long-term direction.

2002: The Tata Group acquires a controlling stake in VSNL, India's Leading

international Telecommunications service provider Tata Consultancy Services (TCS)

becomes the first Indian software Company to cross one billion dollars in revenues.

Titan launches Edge, the slimmest watch in the world. Idea Cellular, the cellular

service born of a tie-up involving the Tata Group, the Birla Group and AT&T is

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launched. Tata Indicom, the umbrella brand for telecom services from the Tata Tele

services stable, starts operation.

2003 : Tata Motors launches City Rover Indicas fashioned for the European

market. The first batch of City Rovers rolled out from the Tata Motors stable in Pune

on September 16, 2003.

2004: Tata Motors acquires the heavy vehicles unit of Daewoo Motors, South

Korea. TCS goes Public in July 2004 in the largest private sector initial public

offering (IPO) in the Indian market, raising nearly $1.2 billion.

2005 : Tata Steel acquires Singapore-based steel company Nat Steel by

Subscribing to 100 per cent equity of its subsidiary, NatSteel Asia.

2009: Tata Motors launched Tata Nano, world cheapest family Car.

BOARD OF DIRECTORS

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Mr.Ratan N Tata (Chairman)Others :-

MR. Ravi Kant

Mr. Nusli V Wadia

Mr. S M Palia

Dr. R A Mashelkar

Mr. Nasser Munjee

Mr. Subodh Bhargav

Mr. V K Jairath

Mr. Ronendra (Ronen) Sen.

Dr. Relf Speth

Mr. carl-Peter Forester

Mr. Prakesh TelangTata motors vehicles

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Limited is India's largest automobile company. Over 4m Tata vehicles grace Indian

roads. They are leaders in commercial vehicles in each segment, and among the top

three in passenger vehicles with winning products in the compact, midsize car and

utility vehicle segments. The company is the world’s second largest bus manufacturer

and the world's fourth largest truck manufacturer.

Tata Motors currently produce 150 types of vehicles. Whatever the needs of your

organization are, Tata can produce a vehicle to suit your needs. Call or e-mail us

now to find out how Conrico and Tata can provide your vehicle solutions.

Tata Motors currently has 8 Military Vehicles in the

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Military Segment

Tata LSV

Tata 407 Troop Carrier

Tata LPTA 713 TC

Tata LPT 709 E

Tata SD 1015 TC

Tata LPTA 1615 TC

Tata LPTA 1621 TC

TataLPTA1615

MARKETING STRATEGIES

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A marketing strategy is a process that can allow an organization to

concentrate.

Its limited resources on the greatest opportunities to increase sales and achieve

a sustainable Competitive advantage.

A marketing strategy should be centered on the key concept that customer

satisfaction is the main goal.

From the time of introduction TATA GROUP is following a simple group

values these are-

INTEGRITY

FAIR HONESTY TRANSPARENCIES ON ALL DEALINGS.

HIGHEST POSSIBLE STANDARDS IN QUALITY OF GOODS

AND SERVICES.

Leadership with trust

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The Tata group comprises over 90 operating companies in seven Business

sectors: Communications and information technology, engineering, materials,

services, energy, Consumer products and chemicals. The group has operations

in more than 80 countries across six continents and its companies export products

and services to 85 countries.

The total revenue of Tata companies, taken together, was $67.4 billion (around

Rs319, 534 crore) in 2009-10, with 57 per cent of this coming from business

outside India. Tata companies employee around 395,000 people worldwide. The

Tata name has been respected in India for 140 years for its adherence to strong

values and business ethics.

The major Tata companies are Tata Steel, Tata Motors, Tata Consultancy

Services (TCS), Tata Power, Tata Chemicals, Tata Global Beverages, Indian

Hotels and Tata motors, Tata Communications.

Every Tata company or enterprise operates independently. Each of these

companies has its own board of directors and shareholders, to whom it is

answerable. There are 28 publicly listed Tata enterprises and they have a

combined market capitalization of about $101.96 billion (as on June 30,

2011), and a shareholder base of 3.5 million.

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PURPOSE

At the Tata group we are committed to improving the quality of life of the

communities we serve. We do this by striving for leadership and global

competitiveness in the business sectors In which we operate.

Our practice of returning to society what we earn evokes trust among consumer’s

employees, shareholders and the community. We are committed to protecting this

heritage of leadership with trust through the manner in which we conduct our

business.

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Core values

Tata has always been values-driven. These values continue to direct the Growth and

business of Tata Companies. The five core Tata values underpinning the way we do

business are:

Integrity: We must conduct our business fairly, with honesty and

transparency. Everything we do must stand the test of public scrutiny.

Understanding: We must be caring, show respect, compassion and

humanity for our Colleagues and customers around the world, and always

work for the benefit of the communities we serve.

Excellence: We must constantly strive to achieve the highest

possible standards in our day-to-day work and in the

quality of the goods and services we provide.

Unity: We must work cohesively with our colleagues across the Group

and with our Customers and partners around the world, building strong

relationships based on tolerance, Understanding and mutual cooperation.

Responsibility : We must continue to be responsible, sensitive to the

countries, communities and environments in which we work, always ensuring

that what comes from the people goes back to the people many times over.

EXCELLENCE

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Business excellence: Business excellence has been embedded in Tata

through processes and methodologies that enable companies to reach new

heights of business excellence

Innovation: Innovation — in thoughts, processes, approaches and

strategies — has become a critical factor for Tata companies as they chart course

for a future in a business world without boundaries. The objective is to

consistently deliver breakthrough products and services and Tata sees innovation

as the means to achieve this

Climate change : The Tata group is facing up to the challenge of

climate change and making it integral to its processes. Coordinating and

directing the climate change efforts of the group's companies are some of the

senior-most Tata leaders.

PROFILE OF TATA MOTORS LIMITED28

LUCKNOW

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EMPLOYEEWELFARE

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INTRODUCTION

Welfare means faring or doing well. It is a comprehensive term, and refers to

the physical, mental, moral and emotional well-being of an individual. Further, the

welfare is a relative concept, relative in time and Space, it, therefore varies from time

to time and from country to country.

Employee welfare, also referred to as betterment work for employees, relates to

taking care of the well-being of workers by employers, trade unions and government

and non government agencies. It is rather difficult to define the term employee

welfare precisely because of the relatively of the concept. Reported the Royal

commission on Employee.

Employee welfare is comprehensive terms including various sources Facilities and

amenities provided to employee for their betterment. These facilities generally do not

result in monetary to the employees. Welfare facilities may be provided not only by

employees but also by the government trade unions and other agencies too.

The central government has taken special interest in employee welfare activities

after the emergence of India as a republic. The government has enacted various laws

from time to time to promote the welfare activities.

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INTRODUCTION AND CONCEPT INDUSTERIALS

RELATION

• What is welfare?

• Welfare is a type of financial or other aid provided to people in need and can

take many forms in various countries or contexts. In most developed countries,

it is largely provided by the government. It may also be organized by

charities; informal social groups; religious groups; or inter-governmental

organizations such as the United Nations .

What is employee welfare ?

Welfare includes anything that is done for the comfort and improvement of

employees and is provided over and above the wages. Welfare helps in

keeping the morale and motivation of the employees high so as to retain the

employees for longer duration.

Employee welfare includes monitoring of working

conditions, creation of industrial harmony through infrastructure for health,

industrial relations and insurance against disease, accident and

unemployment for the workers and their families.

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DEFINITION AND CONCEPTS

Definition :

According to Dr. parandikar, “labor welfare Work is work for improving

the health, safety and general well being and the industrial efficient the worker

beyond the minimum standard laid down by labor legislation.”

Any employer-maintained plan , offering policyholders and their

dependents services or benefits upon illness, death , or unemployment . These

may include medical care or other benefits.

Welfare can take a variety of forms, such as monetary

payments, subsidies and vouchers, health services, or housing. Welfare can be

provided by governments, nongovernmental Organization or a combination of the

two. Welfare programs may be funded directly by the governments, or in social

insurance models, by the members of the welfare scheme. Poor Law ,

Amendment Act which introduced the system of workhouses

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SCOPES OF EMPLOYEE WELFARE

To enrich better quality of wok life.

To improve the efficiency of work

To enhance the productivity.

To enrich industrial relation and industrial peace

To raise the physical standards of the workforce.

To enhance the purchasing and serving capacity of the employees.

To make employee work contribute systematically to the nation’s economy.

To reduce absenteeism.

To minimize the employee force.

Employee welfare is having a wider scope and may have indifferent countries

depending upon the socio-economic conditions, political outlook and social

philosophy.

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SIGNIFICANCE OF WELFARE

Welfare includes anything that is done for the comfort and improvement of employees

and is provided over and above the wages. Welfare helps in keeping the morale and

motivation of the employees high so as to retain the employees for longer duration.

The welfare measures need not be in monetary terms only but in any kind/forms.

Employee welfare includes monitoring of working conditions, creation of industrial

harmony through infrastructure for health, industrial relations and insurance against

disease, accident and unemployment for the workers and their families.

Labor welfare entails all those activities of employer which are directed towards

providing the employees with certain facilities and services in addition to wages or

salaries.

Employee welfare has the following objectives:

To provide better life and health to the workers

To make the workers happy and satisfied

To relieve workers from industrial fatigue and to improve intellectual, cultural

and material conditions of living of the workers.

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The basic features of employee welfare measures are as

follows:-

Employee welfare includes various facilities, services and amenities provided

to workers for improving their health, efficiency, economic betterment and social

status.

Welfare measures are in addition to regular wages and other economic

benefits available to workers due to legal provisions and collective bargaining

Labor welfare schemes are flexible and ever-changing. New welfare measures

are added to the existing ones from time to time

Welfare measures may be introduced by the employers, government,

employees or by any social or charitable agency.

The purpose of Employee welfare is to bring about the development of the

whole personality of the workers to make a better workforce.

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The important of studying employee welfare

People are affected by the culture in which they live. Similarly, an individual

working for any organization with a firmly established culture will be taught

the values, beliefs, and expected behaviors of that organization.

Labor welfare entails all those activities of employer which are directed

towards providing the employees with certain facilities and services in

addition to wages or salaries.

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The important benefits of welfare measures can be

summarized as follows:-

They provide better physical and mental health to workers and thus promote a

healthy work environment.

Facilities like housing schemes, medical benefits, and education and recreation

facilities for workers’ families help in raising their standards of living. This

makes workers to pay more attention towards work and thus increases their

productivity.

Employers get stable labor force by providing welfare facilities. Workers take

active interest in their jobs and work with a feeling of involvement and

participation.

Employee welfare measures increase the productivity of organization and

promote healthy industrial relations thereby maintaining industrial peace.

The social evils prevalent among the labors such as substance abuse, etc are

reduced to a greater extent by the welfare policies.

Positive Environment :

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Good quality of work life is maintained through various welfare measures such as:

Canteen/transport facility for employees.

Various loan schemes are operational for housing, car and facilities.

Safety training is compulsory to ensure the life of workers.

Safety audits are conducted to ensure the effectiveness of the process and up-

keep of the safety Equipments are regularly carried out.

Personal and work place safety is ensured through well defined processes.

The disaster recovery plan/ risk mitigation plans are also in place.

AGENCIES FOR WELFARE

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Central government State government

Employers

Trade unions

Other agencies

What Are Welfare Provisions?

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Welfare state" has a variety of meanings. To some, it represents an ideal

society, where the state provides care and benefits, including education , health care

and support for the unemployed, to all citizens. To others, it represents an

overweening "nanny state" and a burden on the taxpayer. Welfare exists in some form

all over the developed world and can be defined as the provision of benefits to

citizens by the state, religious organizations or charities

WELFARE FACILITIES

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Safe drinking water at the workplace, nutritious food, hygienic toilets, short breaks

and rest corners… they are all basic necessities for healthy farm work. These can be

improved using inexpensive local Resources. Pregnant women need special care.

Farmers with disabilities can work actively when provided with some adjustment in

their workstations or working conditions. In this chapter, you will find Practical

solutions to upgrade the welfare facilities and systems necessary for farmers

Neighbourhood cooperation is the key to the success.

Arguments on the Social and Economic Benefits of Welfare

Welfare is a form of social protection, as it is concerned with overcoming

adverse situations that affect needy individuals.

Although social protection was established to assist the working classes and to

address transient poverty, it has come to encompass a greater variety of issues

surrounding poverty.

The purpose of welfare is to assist individuals in need.

The ultimate goal is to lift welfare recipients out of poverty and make them

self-sufficient.

The capability approach focuses on people and not simply on economic

growth.42

While this approach still considers economic growth and macroeconomic

stability, the aim is to “expand what people are able to do and be”.

This people-centered focus is “one that enables people to enjoy a healthy life,

a good education, a meaningful job, physical safety, democratic debate and so on”.

Welfare provides individuals with the basic needs necessary to live a healthy

life with the capability to enjoy the freedoms that are inherently available to all.

Therefore, it is essential to note the importance of welfare for underprivileged

individuals who need governmental assistance in the form of welfare

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WELFARE SCHEME

TYPES OF WELFARE FACILITIES

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INTRAMURAL

(Within establishment)

Drinking water

Toilets

Crèches

Washing & Bathing

facilities

Uniforms and Protective

clothing

Recreation facilities

Subsidized food at canteens

Medical Aid

Rest shelters

EXTRAMURAL

(Outside establishment)

Housing

Education facilities

Maternity Benefits

Transportation

Sports facilities

Leave travel

Holiday homes

Cooperative stores

Social-Insurance, Vocational

training

WELFARE FACILITIES

STATUTORY WELFARE SCHEMES

The statutory welfare schemes include the following provisions:

Drinking Water: At all the working places safe hygienic drinking water

should be provided.

Facilities for sitting: In every organization, especially factories, suitable

seating arrangements are to be provided.

First aid appliances: First aid appliances are to be provided and should be

readily assessable so that in case of any minor accident initial medication can be

provided to the needed employee.

Latrines and Urinals: A sufficient number of latrines and urinals are to be

provided in the office and factory premises and are also to be maintained in a

neat and clean condition.

Canteen facilities: Cafeteria or canteens are to be provided by the employer

so as to provide hygienic and nutritious food to the employees.

Spittoons: In every work place, such as ware houses, store places, in the dock

area and office premises spittoons are to be provided in convenient places and

some are to be maintained in a hygienic condition.

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Lighting: Proper and sufficient lights are to be provided for employees so That

they can work safely during the night shifts.

Washing places: Adequate washing places such as bathrooms, wash basins

with tap and tap on the stand pipe are provided in the port area in the vicinity of

the work places.

Changing rooms: Adequate changing rooms are to be provided for workers

to change their cloth in the factory area and office premises.

Rest rooms: Adequate numbers of restrooms are provided to the workers

with provisions of water supply, wash basins, toilets, bathrooms, etc.

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NON STATUTORY WELFARE SCHEMES

Many non statutory welfare schemes may include the following schemes:

Personal Health Care (Regular medical check-ups): Some of the

companies provide the facility for extensive health check-up

Flexi-time: The main objective of the flextime policy is to provide

opportunity to employees to work with flexible working schedules. Flexible work

schedules are initiated by employees and approved by management to meet

business commitments while supporting employee personal life needs

Employee Assistance Programs: Various assistant programs are arranged

like external counseling service so that employees or members of their immediate

family can get counseling on various matters.

Harassment Policy : To protect an employee from harassments of any kind,

guidelines are provided for proper action and also for protecting the aggrieved

employee.

Medi – claim Insurance Scheme : This insurance scheme provides

Adequate insurance coverage of employees for expenses related to

hospitalization due to illness, disease or injury or pregnancy.

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Employee Referral Scheme: In several companies employee referral scheme

is implemented to encourage employees to refer friends and relatives for

employment in the organization.

Maternity & Adoption Leave – Employees can avail maternity or adoption

leaves. Paternity leave policies have also been introduced by various companies.

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EMPLOYEE WELFARE

AT TATA MOTORS

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Employee Welfare at Tata Motors Limited

WELFARE SOCITIES

(Societies at TATA Motors Lucknow)

Tata Motors, Lko always endeavor for welfare of its employee, for their overall

Development and to help them financially, mentally and physically. Running on the

fast track under the umbrella of Employee Relationship Management five societies

ASK, KVSRSLL, VBDS, PSS and MAS have been formed at Tata Motors, Lko.

 MEDICAL ASSISTANCE SOCIETY (MAS)

  KAMGAR VETANBHOGI SAHKARI RHIN SAMITI LIMITED

LUCKNOW ( KVSRSLL )

  ABHIVAYAKTI SAMUDAYIK KENDRA ( ASK )

VOLUNTRY BLOOD DONOR'S SOCIETY ( VBDS )

 

 PRABODH SHIKSHA SOCIETY ( PSS )

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(Medical assistance society)

This welfare society offer to the employee to be member of the society. A certain

amount deduct from the salary of the employee. Up to certain amount society paid

fully of medical treatment after that certain percentage of amount is paid by the

society. This facility is providing to those who are dependent of the employee.

Assistance society to establish and maintain reserve fund of such amount as the

Managing Medical Committee may think fit for the promotion of the activities of the

Society, including maintenance, support of the training of the personnel of the

Society.

ANNUAL GENERAL MEETING

The Annual General Meeting of the Society is held in each year within six

months of the close of the financial year upon a fixed date and time.

FINANCIAL YEAR

The Financial year of the Society is from 1st April to 31st March of the next

Calendar Year.

ANNUAL REPORT & BALANCE SHEET

The Treasurer prepares an Annual Report, Balance Sheet and Statement of

accounts for every financial year and submit balance sheet report to the Managing

Committee for its consideration within three months from the close of every

financial year.

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ASK ( ABHIVAYAKTI SAMUDAYIK KENDRA)

Abhivayakti Samudayik Kendra to improve the quality of life of the members by

providing them avenue to use their leisure time in a meaningful way.

Objectives:

The objectives of the ‘Abhivayakti’ Samudayik Kendra shall be:

To encourage talent to reach a level of excellence.

To create a sense of social responsibility amongst members by developing creative

and constructive attitudes through co-operative and cohesive efforts.

To develop the members as well informed and responsible citizens.

To provide a common platform to develop healthy relationship amongst members.

To provide Social amenities to the members including Sports & Recreation

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General Meeting

The Annual General Meeting of the Society is held in each year within four

months of the close of the financial year upon a date and at a time to be fixed by the

Managing Committee for the purpose of

Considering:

The Managing Committee’s annual Report, Balance Sheet and audited accounts of

the preceding year.

Meeting of the Committee:

The Secretary is convene the meetings of the committee as per requirement

but as far as possible, he shall call one meeting in each month, subject to not less than

9 meetings in a year.

Financial Year:

The financial year of the Society Centre is close on the 21st March of every year.

Rules and regulations

1. Entry in the Society’s premises will be restricted to the members and their

Dependants only. They are required to present the membership card, whenever

53

demanded by the Manager of the caretaker or any member of the Managing

Committee.

2. The caretaker is responsible for the general discipline/maintenance of the premises

and facilities of the Society. Any suggestion/complaint regarding facilities may be

dropped in writing in the Suggestion Box kept in the common room.

3. Local phone call facility can be availed against cash payment only.

4. The members are requested to maintain high standard of discipline in the Society’s

premises

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VBDS ( VOLUNTRY BLOOD DONOR'S SOCIETY)

This welfare society offers to the employee to be member of this society. It is not

necessary that to be member of this society member need to donate blood. One time

rupees hundred is paid by the member. Member of the society can provide free of cost

blood to the family member, friend etc when they need.

The employee who is not the member of society can donate blood voluntary either at

the camp that organize by the company or authorized hospital as SAHARA Hospital,

PGI. These employee who are not member of the society get a card through which

they can get blood from the hospital when they

Require.

OBJECTIVES OF THE SOCIETY

To create a healthy culture and awareness of voluntary blood donation amongst

the people of Uttar Pradesh.  

To motivate people to voluntarily donate blood.  

To organize voluntary blood donation camps.  

To propagate the knowledge of physiology of blood donation and transfusion.  

To publish pamphlets, literature, posters etc. on blood donation.

To assist, subscribe to or co-operate with, affiliated to any other

body/organization/institution for the attainment and furtherance of the objectives

of the Society.  

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ANNUAL GENERAL MEETING

The Annual General Meeting of the Society is held in each year within four

months of the close of the financial year upon fixed date and time.

Notice of an Annual General Meeting is given at least 21 days before the

date of the meeting and is accompanied by the agenda and copies of the audited

accounts. 

ANNUAL REPORT & BALANCE SHEET

The Top financial administrative staff of company prepares an Annual Report,

Balance Sheet and Statement of accounts for every financial year and submits balance

sheet report to the Managing Committee for its consideration within three months

from the close of every financial year.

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PSS (PRABODH SHIKSHA SOCIETY)

This society provides scholarship to the employee’s children. Society provides

scholarship up to class 8th Student.

Computer / Career counseling training

57

OBJECTIVES OF THE SOCIETY

To develop a healthy as well as critical attitude towards the development of

mental, physical and moral uplift of the wards of the members so as to make them

good citizens.  

To train and equip the wards of the members to be self-supporting in an honorable

and decent way of life, thereby developing into good, healthy and progressive

citizens.  

To promote and inculcate the dignity of labor, the appreciation of intellectual gifts

and talents of all kinds.  

To facilitate the educational and mental development of the wards of members.  

To provide financial assistance for the education of the needy wards of members.  

To award Scholarship to the meritorious School going wards of members.  

To facilitate admission of the wards of members in various Educational

Institutions at Lucknow.  

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To develop disciplinary conduct and a habit to observe the Rule of Law and self-

restraint amongst the wards of employees.  

To work with and support the Schools and Educational Institutions in the State of

Uttar Pradesh for the spread of education and to make grants to them.  

To accept grants, presents, gifts, donations and other offering and to deal with the

same for the purpose of furtherance of the objectives of the Society.

ANNUAL GENERAL MEETING  

The Annual General Meeting of the Society is held in each year within four months

of the close of the financial year upon a fixed date and time.

ANNUAL REPORT & BALANCE SHEET

Top financial administrative staff of company prepares an Annual Report, Balance

Sheet and Statement of accounts for every financial year and submit balance sheet

report to the Managing Committee for its consideration within three months from the

close of every financial year.

59

TATA MOTORS-EMPLOYEE REFERRAL

PROGRAMME

As my opinion for maximizing and Profitability, it is very important to choose right

talent to become successful. To keep wining streak it is important the selection of

right people who can make a positive contribution to the Organization. I wish the

member of the organization should be participate in the process of identifying and

building with wining team for the success of an organization in the corporate sector

co-operation of employee is very important.

The following candidates will not qualify as referrals:

Family members of the employee.

Current employee of TATA MOTORS/subsidiary companies of Tata Motors.

Temporary or contract candidates working with TATA

MOTORS through an employment agency or otherwise.

60

AWARD FOR SUCCESSFUL REFFERAL:

There is an award programme to those employees who successfully qualify referral

Programme.

ACTIVITES AT TATA MOTORS LIMITED

Employee Medical Checkup:

Free medical check-up of all employees are also available. Those found to have BP

and blood sugar above acceptable levels are sent for regular medical check-ups and

progress is tracked.

Hobby Awareness Camp

Hobby and awareness classes for employees and their families where in they are

introduced to new hobbies as well as personality development concepts.

Celebrations: Annual Picnic & Get together

We work as a team and treat each other like family and also Monthly

Celebration, Birthday celebrations. The picnic is an annual affair organized by all our

locations. The employees get an opportunity to spend time with each other and the

management in a completely relaxed atmosphere

EMPLOYEES WELFARE FUND SCHEME

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Welfare Dept. runs Employees Welfare Fund Scheme

aimed at providing financial assistance to the families of deceased employees,

interest free loan for daughter's and self marriage and retirement benefits etc

OTHER ACTIVITIES OF WELFARE DEPARTMENT

Assistance in organizing Sports and Cultural activities.

Assisting the Management in organizing various official function

Organizing farewell parties and other function.

Helping employees and their families in case of death/accidents in the family.

General problem / Grievances of employees.

Organizing sports programmes for employees and their family members from

time to time. The programmes  conducted are as follows :

Badminton

Carom Championship

Chess Championship

Essay Compotation come handwriting

Hobby class

Cricket Championship

Painting Competition

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Table Tennis

BENCHMARKINGOF

CANTEEN

63

INTRODUCTION OF BENCHMARKING

Benchmarking is the process of comparing one's business processes and

performance metrics to industry bests and/or best practices from other industries.

Dimensions typically measured are quality, time and cost. In the process of

benchmarking, management identifies the best firms in their industry, or in

another industry where similar processes exist, and compare the results and

processes of those studied (the "targets") to one's own results and processes. In

this way, they learn how well the targets perform and, more importantly, the

business processes that explain why these firms are successful.

The term benchmarking was first used by cobblers to measure people's feet for

shoes. They would place someone's foot on a "bench" and mark it out to make the

pattern for the shoes.

DEFINITION

Benchmarking is the process of identifying "best practice" in relation to both

products (including) and the processes by which those products are created and

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delivered. The search for "best practice" can take place both inside a particular

industry, and also in other industries.

OBJECTIVE

The objective of benchmarking is to understand and evaluate the Current

position of a business or organization in relation to "best practice” and to

identify areas and means of performance improve-ment.

Benchmarking involves looking outward examine how others achieve their

performance levels and understand the processes they use

Benefits and use

In 2008, a comprehensive survey on benchmarking was commissioned by The Global

Benchmarking Network, a network of benchmarking centers representing 22

countries... The results showed that:

1. Mission and Vision Statements and Customer (Client) Surveys are the most

used (by 77% of organizations of 20 improvement tools, followed by SWOT

analysis (72%), and Informal Benchmarking (68%). Performance

65

Benchmarking was used by (49%) and Best Practice Benchmarking by

(39%).

2. The tools that are likely to increase in popularity the most over The

next three years are Performance Benchmarking , Informal Benchmarking ,

SWOT, and Best Practice Benchmarking.

3. Over 60% of organizations that are not currently using these Tools

indicated they are likely to use them in the next three years.

Collaborative benchmarking

Benchmarking, originally described as a formal process by Rank Xerox, is

usually carried out by individual companies. Sometimes it may be carried out

collaboratively by groups of Companies.

66

Procedure

There is no single benchmarking process that has been universally adopted. The 12

stage methodology consists of:

1. Select subject

2. Define the process

3. Identify potential partners

4. Identify data sources

5. Collect data and select partners

6. Determine the gap

7. Establish process differences

8. Target future performance

9. Communicate

10. Goal Adjust

11. Implement

12. Review and recalibrate

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Types of Benchmarking

There are a number of different types of benchmarking, as summarized below:

Type Description Most Appropriate for the Following Purposes

Strategic Benchmarking

Where businesses need to improve overall performance by examining the long-term strategies and general approaches that have enabled high-performers to succeed. It involves considering high level aspects such

Re-aligning business strategies that have

become inappropriate

Performance or Competitive

Benchmarking

Businesses consider their position in relation to performance characteristics of key products and services

Assessing relative level of performance in key areas or activities in comparison with others in the same sector and finding ways of closing gaps in performance

68

Process Benchmarking

Focuses on improving specific critical processes and operations

Achieving improvements in key processes to obtain quick benefits

Functional Benchmarking

Businesses look to benchmark with partners drawn from different business sectors or areas of activity to find ways of improving similar functions or work processes

Improving activities or services for which counterparts do not exist.

Internal Benchmarking

The main advantages of internal benchmarking are that access to sensitive data and information is easier; standardized data is often readily available; and, usually less time and resources are needed

Several business units within the same organization exemplify good practice and management want to spread this expertise quickly, throughout the organization

External Benchmarking

External benchmarking provides opportunities of learning from those who are at the "leading edge".

Where examples of good practices can be found in other organizations and there is a lack of good practices within internal business units

Best practitioners are Where the aim is to

69

International Benchmarking identified and analyzed

elsewhere in the world, perhaps because there are too few benchmarking partners within the same country to produce valid results.

achieve world class status or simply because there are insufficient “national" businesses against which to benchmark

BENCHMARKING OF CANTEEN SERVICE

Canteen management system

The objective of the system is to automate all the activities of the canteen right

from purchases to delivery of food/beverage items.

The system should maintain a detailed account of all provisions bought and

food served at the canteen.

In addition to this, it should also maintain the daily expenses incurred by the

staff.

Several inquiry facilities should also be provided to view the expenses

incurred/ planned menus/cash payment etc

70

Canteen Committee

Canteen committee will supervise and ensure efficient

management of canteen towards providing hygienic, healthy and tasteful foods for

uses of staff.

Scope:

This includes canteen facility provided in the premises of at all

locations.

Organization

Employee satisfaction and delight.

Employer best practice and industry benchmark.

71

Employees

No hurry of taking food at work place.

High performance at work place.

Role and responsibilities of canteen

The main role of the canteen committee is to Manage and

operate smoothly canteen services. It also manages scarcity of food product and

canteen requirement. It also handles the Complains of employees related canteen

service and food product.

On the responsibility of quality of raw food items, cooking process checking with

the checklist and preparation of cost of canteen. On the responsibility of adhering to

“5S” in the canteen. Responsibility of good presentation of food, delivery and taste of

food. Documenting the minutes of meeting and monitoring the adherence to the same.

On the responsibility of food wastage, awareness program, Slogans, board and

adhering to ISO 9000 wastage norms

Once healthy changes have been implemented in the

canteen. It is important to check if these changes have been successful and have been

achieving what is aimed in canteen policy.

72

Monitoring and monthly MIS:

1. Meeting of canteen committee held on every week for Improvement.

2. Will act on findings of review done on daily basis on all

3. Parameters by all members.

4. Will act on complains and on intimate the improvements on the same to

complainants.

Selection of Canteen Committee members:

It will be voluntary and any staff member can join the same. The request will be

send to HR and selection of the committee will be final.

Rewards and Recognition:

Best Canteen Committee will be judged on these criteria’s.

Appropriate use of budget allocated

Cleanliness and Presentation of canteen

73

Innovative and Employee delight in the allocated budget.

Welfare measures provided by TATA MOTORS LTD

1. Statutory and 2. Non statutory provisions

Statutory welfare

The statutory schemes are those schemes that are compulsory to provide by an

organization as compliance to the laws governing employee health and safety. These

include provisions provided in industrial acts like Factories Act, the Employees State

Insurance Act, the Minimum Wages Act, the Payment of Wages Act, and the

Industrial Dispute Act to ensure a fair deal to employees in various aspects of their

jobs.

a) The Factories Act, 1948

The Factories Act, 1948 lays down basic minimum requirements for

the safety, health and welfare of factory workers. The Primary provisions in

connection with welfare of the workman as contained in the Factories Act are

concerning facilities like Washing facilities, Storing and drying of clothes,

Sitting facilities, Canteen, Rest Rooms, Drinking Water, Welfare officers First

Aid / Medical facilities etc.

Tata motors have provided sufficient washing facilities in the premises. The

company has provided the employees four washing cakes, two bathing soaps

74

and half kg of washing powder is provided to each employee per month.

There are latrines and urinals with proper sewage system and sanitary

condition provided both for workers.

Canteen facilities are provided exclusively for all permanent and casual

employees of the company, trainees, apprentices, and representatives of other

company who are on job in the company. There are totally six canteens

located at different places.

No of Employee taking lunch/dinner at each canteen

Eastern complex Dining Ha ll                                           

N ew Dining Hall

O ld Dining Hall

Western complex Dining Hall

Training centre Dining Hall -

Master Dining Hall A&B-

Paid basis canteen (MILES)

Rest rooms and locker room are provided to the employees. Sufficient

numbers of drinking water points supplying treated water are also provided in

strategic locations in the each department. Each department is provided with

one first aid box.

Safety Facilities

Tata motors have provided safety equipments to the employees like

shoes, goggles, helmet, hand gloves, and gumboots. All equipments are in

75

good condition. And in addition management has also provided uniforms,

socks, raincoats, sweaters etc. The company also arranges safety training

programs regularly. The safety measures taken by the company are

appreciable.

b) Workmen’s Compensation Act, 1923

In case of an employee who sustains injury of work free medical

treatment is provided by the company in the referred hospitals & in deserving

cases referral at the company’s expenses is made to the specialized hospitals

within the country. In case of employee dies or attains permanent total

disablement due to accident arising out of and in course of employment,

compassionate employment is also extended to the dependant. Further,

monetary compensation is also paid in such cases, including partial

disablement cases, as per the Workmen’s Compensation Act. All the above

benefits are also extended to an employee who sustains injury/dies on route to

his residence from his place of work & vice-versa.

c) Maternity Benefit Act, 1961

Maternity Benefits as under the Maternity Benefit Act are extended to

the women employees. This includes maternity benefits like cash and non-

cash benefits before and after child birth. Leave with average pay for six

weeks before and after the delivery. A medical bonus of Rs.25 if the employer

does not provide free medical care to the woman. An additional leave with pay

up to one month if the woman shows proof of illness due to the pregnancy,

delivery, miscarriage, or premature birth. In case of miscarriage, six weeks

leave with average pay from the date of miscarriage.

d) Payment Of Wages Act, 1936

The management of Tata motors ensures payment of wages for all its

employees as per the stipulations. A sophisticated computerized pay roll 76

systems enables payment of right wages and due recoveries from the salaries.

In order to facilitate the employees, salary is being remitted to the bank

account of all the employees.

e) Payment of Bonus Act, 1965

Tata motors has been providing bonus as per the Payment of Bonus

Act to its eligible employees. The company also rewards the permanent

employees Monthly Incentive bonus when the production of hydrate and

carbon paste is increased from a base level. It agrees to pay Annual

Productivity bonus on the annual production of hydrate (alumina). This bonus

is guaranteed at 20%. In order to promote productivity and efficiency a

Variable Pay Linked Annual Performance Incentive is given. The payment of

this scheme will be made to all the eligible employees in the month of May of

the year following.

f) Payment of Gratuity Act, 1972

Gratuity is a payment made by the employer to an employee in

appreciation of the past services rendered by the employee. Completed years

of service are taken. More than 6 months shall be taken as a completed year. A

period of 6 months or less than 6 months shall be ignored. 

g) The Employees’ State Insurance Act, 1948

This Act aims at bringing at labour welfare. It provides the following

benefits to the insured persons on their dependants like sickness benefit,

maternity, disablement, dependents benefit, and medical, funeral expenses

benefits.

ESI: Employee State Insurance is calculated at 1.75% on the gross salary of

the employees whose salary is below Rs. 10000/-per month and Employer

77

contributes 4.75% on the gross salary of the employee and the aggregate

1.75% + 4.75% is remitted to the ESI Department.

4.75% of gross salary (Employers contribution) + 1.75% of gross salary

(Employees Contribution)

Non–Statutory Welfare

Non statutory welfare activities will result in a sense of gratitude and loyalty among employees and motivate them to work hard. Generous benefits might, create a sense of over-dependence among workers; they may not leave the organization, causing large workforce stagnation. The non statutory schemes differ from organization to organization and from industry to industry. 

a) Transport Facility

Tata motors has provided bus facilities to the employees to and from

the place of work. Management has also provided bus facilities for employee,

for medical trips, incase of emergencies and for out station official trips also.

Practice of deducting Rs 35 per month from those employees who utilize

transport provided by the company.

b) Housing Facility

The company has not provided quarters to employees in the premises

at the organization and some employees getting quarters are getting House

Rent Allowance.

.

c) Co-Operative Society

Tata motors has its Employees’ Co-operative Credit Society Ltd. The

society has now completed 32 years and has a membership of 700 members

with a total turnover of Rs. 1.1 crore. Apart from providing food grains, the

78

society has also introduced number of schemes by which the members could

benefit. It has various loans like House Construction loan, Security loan,

Surety loan, the Cumulative Deposit (C.D.) loan, hire purchase loan and mini

hire purchase loan.

d) Tata motors Club

Tata motors has a club for general recreation and overall development

of employees and family members. Games like badminton, billiards, table

tennis, carom, chess, are played. Facilities like internet, gym, newspapers,

periodicals and a good collection of books are available for those who

interested. The club celebrates the eve of the Independence Day, New Year

and Annual Club Day with variety entertainment programmes by in-house

talents. In addition competitions are held annually. Annual picnic to any of the

beautiful spot. All employees are eligible to become a member of the club.

The fee payable to be the member is Rs. 25. It is deducted from the salary

every month.

e) Community Centre

The Tata Motors Community Centre is administered by a committee

consisting of a President, 3 Vice-Presidents, a General Secretary, 3 Sectional

Secretaries and a Treasurer. The Head HR is ex-officio President who in turn,

nominates one Vice-President and a Treasurer. The other members are elected.

Apart from being used for functions, the Community Centre hall is

hired out to employees for a nominal fee for marriages, reception and other

ceremonies of their children or for any religious function. Utensils are also

provided on chargeable basis for marriages conducted in community centre.

f) Recreational Facilities

In this facility company has provided various competitions for

employees and their family members like sports, rangoli, dance, singing,

dramas, durga puja etc. Management provides auditorium to conduct such

79

events and competitions. Management also provides scholarship for school

going and college going students.

g) Employee Welfare Fund

The purpose of the scheme is to provide financial aid subject to the

availability of Fund. All permanent employees are members of the scheme. An

entrance fee of Rs. 1 is deducted from his salary at the time of joining the

scheme. Monthly contribution is Rs. 3.

h) Medical Facility

The company has a well equipped Occupational Health Centre in the

Tata Motors. Workmen covered under the ESI Scheme and their family

members will receive medical facilities under the ESI Scheme. The other

employees not covered under ESI Scheme cease to receive benefits under the

company health centre. The company will make arrangement for Medical

check-up once a year which includes blood checkup.

Other welfare facilities provided at Tata Motors Ltd.

a) Farewell for Retirement Or Transfer

When an employee retires from the service of the company, a function

is organized departmentally to felicitate the employee with the assistance and

coordination of the HR department. The following are provided by the

Company.

One garland/bouquet for retiring person.

Photographs

A gift worth amount as per eligibility is given to the retiring person.

The company provides free snacks and tea which will be arranged by the HR department.

80

In case of transfer, a farewell function may be arranged at the concerned

department’s initiative. In such functions photographs and tea are arranged by

the company and they may be held in the company premises. Snacks, gifts etc

may be arranged only from the contribution made by interested persons.

b) 25 Years Service Award

25 years service award for recipients in the category of Deputy

Manager and below will be presented at a function organized by the concerned

department. The recipients along with the concerned colleagues will be invited

to the function. HR head/Dept. Head/ Jt. President is to attend the function.

c) Scholarships

One scholarship of a lump sum payment of Rs. 1200 for a student in Degree

Course/Diploma Course (B.A., B.Com., B.Sc. etc) and Rs.1500 for two

students studying in Professional Degree Course – B.Sc. (Engineering) B.E.,

MBBS etc.

d) Working Hours

For all workmen including clerical staff working inside the factory

premises or elsewhere like BRDC Administrative building, the hours of work

will continue to be as follows:

Shift Timings

A 07.00 a.m. to 03.00 p.m.

B 02.00 p.m. to 11.00 p.m.

81

C 10.00 p.m. to 0600 a.m.

General 08.00 a.m. to 05.00 p.m.

e) Uniform

The Company issues uniform which employees are expected to wear

during regular work. Three pairs of terry cot uniforms will be provided to all

permanent employees.

RESEARCH

METHODOLOGY

82

RESEARCH METHODOLOGY

Research Methodology deals with, the procedure adopted to carry out the study.

According to GREEN and TULLE:

“a research design is the specification of methods and procedures acquiring the

information needed. It is the overall operational pattern or framework of the project

that stipulates which information is to be collected from which sources by what

procedures”.

is a systematic of discovering new facts or verifying old their Sequence, inter-

relationship, casual explanation and the natural laws which governs them. Research

Methodology is original contribution to the existing knowledge making for its

83

advancement. It is the purist of truth with the help of study, Observation, comparison

and experiment. In short also covers the systematic method of finding solution to a

problem in research. It also covers the systematic approach concerning generalization

and the foundation of the theory. Different stages involved in research consists of

enacting the problem, formulating a hypothesis, collecting the facts or data, analyzing

the facts and reaching certain conclusion either in the form of solution towards the

concerned problem or in generalization for some theoretical formulation. In Research

Methodology mainly data plays an important role.

METHODOLOGY

Data collection

Types of data collection involved are primary data and secondary data.

Primary sources of data

It involves data collected as descriptive and qualitative nature. The following

methods are used to collect the primary data.

Questionnaire method – This research work makes use of structured

questionnaire to elicit information from various employees. Some information

is also collected by unstructured questions.

84

Interview method – This research work makes use of personal interviews of

various employees and management staff. The main soul of the information of

the company I have collected is from the HR Manager.

Secondary sources of data

The secondary data is collected with reference of manuals, books, journals and

Tata motors website. The information regarding various welfare facilities provided

under different acts. Especially under Factory Act and facilities provided by the

organization was collected from magazines and reference books.

Sampling Plan

The method chosen for the research is questionnaire method and the

respondents for the survey had been selected through random sampling. With the help

of questionnaire the study was done through personal interaction with the

respondents.

Sample size

A sample of 30 employees was chosen from the total workforce of 23,000

employees.

LIMITATIONS OF THE STUDY

85

Time was one of the limitations during the project work because of the lack of

time the sample size was restricted to employees.

The study was limited to some departments only as well as number of

employees.

Since this a very large unit, the sample size is restricted to 30.

DATA ANALYSIS

AND

INTERPRETATION

86

Experience

No No of years Respondents Percentage (%)

1 0-10 14 47

2 10-20 08 27

3 20-30 04 13

4 30-40 04 13

87

Interpretation:

I. In this observation 47% of the respondents are working in this company from 0-10

years, 27% of the respondents are working in this company from 10-20 years,

13% are working from 20-30 years and 13% of the remaining from 40-50 years.

From this we can find that most of the employees are working in this company

from years and are familiar with the welfare facilities by the organization.

II. Statutory Welfare Facilities

A. Lighting

1. Is there sufficient light in your work area?

88

No Criteria Respondents Percentage (%)

1 Yes 30 100

2 No 0 0

Interpretation:

The employees find 100% lighting facility in their work area.

2. During night shift is there sufficient lighting in your work area?

No Criteria Respondents Percentage (%)

1 Yes 30 100

2 No 0 0

89

Interpretation :

The employees find 100% lighting facility during night shifts in their work area.

B.Drinking Water :

1. Is there sufficient number of drinking water taps in your work area?

No Criteria Respondents Percentage (%)

1 Yes 28 93

90

2 No 02 7

Interpretation:

Almost all the employees find sufficient number of drinking water taps in their work

area

No Criteria Respondents Percentage (%)

1 Yes 18 60

2 No 12 40

2. Are you provided with cold drinking water in summer season?

91

Interpretation:

More than half of the employees appreciated the availability of cold drinking water in

summer season.

3. Is the drinking water easily accessible?

No Criteria Respondents Percentage (%)

1 Yes 20 67

92

2 No 10 33

Interpretation:

More than half of the employees said that drinking water was easily accessible.

B. Washing Facility :

1.Is there separate hand washing and bathing facility provided?

No Criteria Respondents Percentage (%)

93

1 Yes 19 63

2 No 11 37

Interpretation:

More than half of the employees said there is a separate hand washing and bathing

facility available.

2. Are you satisfied with the washing facility?

No Criteria Respondents Percentage(%)

1 Fully satisfied 09 30

94

2 Moderately satisfied 06 20

3Neither satisfied nor dissatisfied

03 10

4 Dissatisfied 12 40

Interpretation:

Half of the employees are satisfied with the washing facility.

B. Rest Room :

1. Are you provided with rest room facility?

95

No Criteria Respondents Percentage (%)

1 Yes 13 43

2 No 17 57

Interpretation:

Nearly half of the employees said that there is rest room facility in their work area.

2. Are you satisfied with rest room facility?

96

No Criteria RespondentsPercentage

(%)

1 Fully satisfied 01 3

2 Moderately satisfied 11 37

3 Neither satisfied nor dissatisfied 02 7

4 Dissatisfied 16 53

Interpretation:

Satisfaction level of the employees regarding the rest room facility is quite low.

B. First Aid Appliances :

1. What is the frequency of replenishing the first aid box?

No Criteria Respondents Percentage (%)

97

1 Weekly 00 0

2 Fortnightly 14 47

3 Monthly 16 53

4 Quarterly 00 0

Interpretation: Half of the employees said that the frequency rate of replenishing the first aid box is

monthly. Nearly half of the employees said that the frequency rate is fortnightly.

2. What is the extent of satisfaction towards first aid appliances?

98

No Criteria Respondents Percentage (%)

1 Fully satisfied 14 47

2 Moderately satisfied 13 43

3Neither satisfied nor dissatisfied

01 3

4 Dissatisfied 02 7

Interpretation:

Almost all the employees are satisfied with .respect .to first aid appliances.

.

B.Canteen:

1. Do you have a canteen in your premises?

99

No Criteria Respondents Percentage (%)

1 Yes 30 100

2 No 0 0

Interpretation:

Totally there are 5s canteens, 3 in western plants and two in Eastern plant.

2. What is your opinion regarding canteen?

100

No Criteria Respondents Percentage (%)

1 Better 00 0

2 Good 07 23

3 Bad 23 77

Interpretation :

The opinion of the employees regarding canteen is not good. Hence, it needs

improvement

B.Safety:

1. For what period does the company arrange for training program on safety

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measures?

No Criteria Respondents Percentage (%)

1 Monthly 18 60

2 Quarterly 07 23

3 Half yearly 02 7

4 Yearly 03 10

Interpretation :

60% of the employees say safety training programs are arranged monthly, 23% say

quarterly, 7% say half yearly while 10% say yearly.

2. Do you regularly attend safety program whenever it is organized for you?

102

No Criteria Respondents Percentage (%)

1 Yes 30 100

2 No 0 0

Interpretation :

All the employees always attended the safety training program whenever it was

organized for them.

3. Are you satisfied about safety measures given for you?

103

No Criteria RespondentsPercentage

(%)

1 Fully satisfied 20 67

2 Moderately satisfied 06 20

3 Neither satisfied nor dissatisfied 04 13

4 Dissatisfied 00 0

Interpretation:

Most of the employees are highly satisfied in regard to the safety measures given to

them.

B.Health and Medical:

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1.Are you satisfied with the Health and Medical facilities?

No Criteria Respondents Percentage (%)

1 Fully satisfied 9 75

2 Moderately 1 8.33

3 Neither satisfied nor dissatisfied 2 16.67

4 Dissatisfied 0 00

105

Interpretation :

The employees are highly satisfied with the company health and medicals

facilities.

III. Non Statutory Welfare Facilities

A. Transport Facility For Employees :

1. What is your opinion regarding transport facility provided by organization?

No Criteria Respondents Percentage (%)

1 Excellent 03 10

2 Good 27 90

3 Average 00 0

4 Fair 00 0

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Interpretation:

Nearly 100% of the employees are satisfied with the bus services provided by the

organization.

Employee Welfare Fund :

1. Are you member of employee welfare fund scheme?

No Criteria Respondents Percentage (%)

1 Yes 27 90

2 No 03 10

107

Interpretation : 90% of the employees are the member of employee welfare fund.

2. Are you aware of the benefits provided by the employee welfare fund scheme?

No Criteria Respondents Percentage (%)

1 Yes 20 67

2 No 10 33

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Interpretation:

Awareness about the benefits of the employee welfare fund among the Employees

are quite high.

Co-Operative Society

1. Are you a member of co-operative society?

No Criteria Respondents Percentage (%)

1 Yes 30 100

2 No 00 0

109

Interpretation :

All the employees are the member of co-operative society.

2. Are you satisfied with the services provided by co-operative society?

No Criteria Respondents Percentage (%)

1 Fully satisfied 15 50

2 Moderately satisfied 10 34

3Neither satisfied nor dissatisfied

04 13

4 Dissatisfied 01 3

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Interpretation :

Nearly 85% of the employees are satisfied with the services provided by the co-

operative society.

B. Tata Motors Club and Community Centre:

1. Are you a member of?

No Criteria Respondents Percentage (%)

1 Tata Motors club 08 27

2 Community centre 06 20

3 Both 07 23

4 None 09 30

111

Interpretation :

From the survey it was found that 27% of the employees are the member of Tata

Motors club, 20% of community centre and 23% employees are members of both.

2. Is there any fee payable to be the member of?

For Tata Motors club, Rs. 25 is deducted from the salary every month.

For community centre, Rs. 2 is deducted from the salary every month.

3. Which games are available in the club?

Various games like Carom, Table Tennis, Badminton, Chess, etc are available in the

Club.

4. Are you satisfied with the community club and community centre?

No Criteria Respondents Percentage (%)

1 Fully satisfied 07 23

2 Moderately satisfied 07 23

3Neither satisfied nor dissatisfied

03 10

4 Dissatisfied 04 13

112

5 None 09 31

Interpretation:

Nearly half of the employees are satisfied with the community club and community

centre

B.Recreational Facility:

1. What are the different competitions conducted for employees and family members?

Various competitions are conducted like cricket, football, dance,

running, rangoli, painting, flower decoration, quiz, slogan competition and festivals

like diwali, birthdays, durga pooja, , safety day, environment day, club day,

independence day, republic day, workers day are celebrated.

2. Do you participate in community festivals?

No Criteria Respondents Percentage (%)

1 Yes 16 53

113

2 No 14 47

Interpretation:

Half of the respondents participate in community festivals

2. Is there facility of scholarship for children?

No Criteria Respondents Percentage (%)

1 Yes 30 100

2 No 00 0

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Interpretation : All the employees said that there is scholarship facility for children.

FINDINGS

Tata Motors is providing welfare both inside work place & outside workplace

to their employees.

From the analysis it can be seen that majority of the employees don’t feel that

their place of work is causing any inconvenience to them.

From this analysis I also found that all the employees are highly satisfied with

the safety measures taken by the company.

The study also finds that most of the employees are not satisfied with quality

and quantity of food provided to them.

Employees feel that the company provides the best transport service.

As per the employees, Tata Motors is not providing the housing facilities.

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Through the study, it is found that most of the departments are not satisfied

with the Rest room facility provided.

According to the study, the number of bathrooms and soaps are insufficient to

the employees.

The study specifies that there is unavailability of games in community centre.

Drinking water taps in some of the departments is not easily accessible.

Welfare Policies are existing in the organization and are revised periodically.

Awareness among employees is satisfactory.

All the Welfare Facilities are employee oriented.

SUGGESTIONS

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On the basis of analysis and observation made I can conclude that the

management should take certain effective measures to improve employee welfare

facilities.

The following are the few suggestions:

The canteen committee members should taste the food provided to the employees

as they are facing problems due to it, the committee members should take action

on the caterer to improvise the quality of food or change the caterer.

The canteen menu should be revised regularly so that the workers work

enthusiastically. Daily one fruit should be provided which gives strength to them.

Separate and well-facilitated rest rooms should be provided to each and every

department so that the employees can relax for some time from their busy

schedules.

As per the number of employees in each department, the number of washrooms

should be increased for the convenience of the employees.

The company should provide 3 better quality washing soaps to the employees

instead of five 501 bars.

The drinking water taps are not easily accessible in some departments. Hence the

company should verify and avail it.

I also suggest that games should be introduced in community centre so that the

employees who are not the member of Tata Motors club can get the benefit

through community centre.

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CONCLUSION

It was indeed a great pleasure and wonderful experience for me interacting

with the employees of Tata Motors during my study of Six weeks.

As per the survey conducted at Tata Motors, it can be concluded that the

employee welfare facilities is standardized and carried in a systematic manner by the

supervisors. From the survey we were able to know the requirements of the

employees. Almost all the employees are satisfied with the welfare measures taken at

Tata Motors.

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At the end of project I would like to say that employee welfare at Tata

motors is properly take care by the management. Over all management and co-

operation of employee is satisfactory to me. As a professional it is my first experience

in any industry but I can say that the environment at Tata motors is very good.

Welfare Policies are very good for employees and their family person. Finally, I

would like to say that over all my experience at here will help me my progressive

career.

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Bibliography

Matter is taken from:

www.tatamotors.com

en.wikipedia.org/wiki/ Tata _ Motors

http://www.tatamotors.com/careers/careerswithtatamotors.php

www.citehr.com/research.php?q= employee - welfare -in- tata -motors...

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