anti-terrorism security in pt€¦ · anti-terrorism security in pt summary, initial findings and...
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ANTI-TERRORISM
SECURITY IN PT
Summary, initial findings and reflections from workshop on 6 April 2016
Jan Politiek,
Chair UITP Security Commission
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UITP
PREPAREDNESS AND
PREVENTION
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COORDINATION
Plans and procedures require initiative from PT
organisations and authorities
PTO- optional action plans according to threat
level to clarify role and potential support from
operator during a crisis
Authorities- threat levels should be detailed
according to incident scenarios
Authorities should specify the objective they want
to achieve with any order
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SECURITY STAFF
Role and responsibility of security staff has to be
evaluated
Attractive job profile
Adequate training and equipment
Appropriate role and responsibility
Corresponding empowerment
If imbalanced – risk of gap between expectation and
capacities!
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NON-SECURITY STAFF
Operational staff plays important role
They know the environment
They are likely to be first on site
Awareness and involvement
Awareness and clear procedures
Understand the why
Active role triggers initiative
Recognition
Feedback to reward initiative
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PASSENGERS
Active role for passengers?
Realistic expectations needed
Awareness campaigns and announcements
Emergency numbers
Help points
Passengers apps
Increased awareness after events, but how long?
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UITP
RESPONSE 2
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INFORMATION
(during an attack somewhere else)
Operators need information, because it helps to evaluate the local situation and need for action
Also without changes staff information is crucial to maintain confidence
staff wants to trust management to be involved, informed and share information if available
Lack of information gives way to speculation and fear
Motivation may be affected
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ACTIVE INVOLVEMENT
Operating staff should have an active role in crisis
response
Being in charge of something increases confidence
and focus
Passenger evacuation
Passenger information
Sweeping a bus at terminus
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TRAINING
Training programmes for first line management need
to be reviewed
Security and operational skills
Staff management and psychological skills
Communication
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UITP
RECOVERY 3
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UP-/ DOWN-SCALING
Up-scaling
fast and in line with events
Down-scaling
Progressively and with plan and reason
Duration of extra measures
What is reassuring immediately may be disturbing
after a while
Risk of repeated attacks
Without down-scaling there is no room to go up
Exit strategy needs to be planned!
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RETURN TO NORMAL
Passengers
Seem to want to go back to normal as quickly as
possible
They want to know what works and what does
not
Staff
Focus due to active involvement
Concern comes a bit later
Return process takes longer
Different communication strategies
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RECOVERY OBSERVATIONS
Staff reassurance
Active involvement of management staff in
« field work » is highly appreciated by operational
staff
Community feeling is important for motivation
and continuity
Heigthened alertness
Incidents trigger higher alertness and willingness
to report
Prepare for more information traffic and filter
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UITP
INITIAL CONCLUSIONS
AND LOOK AHEAD
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PROPORTIONALITY
Create controlled environment
CCTV and analytics
Awareness and vigilance of staff
No creation of new threats
Avoid bottlenecks
Avoid displacing the risk
Avoid over-reaction
Continuity based on solid procedures and sound
training
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DECISION MAKING
Authorities need to understand the consequences of
decisons affecting public transport
Disrupted public transport impacts confidence of
the public
Role of public transport is not just target, also tool
Intervention and support teams rely on public
transport for deployment
Traffic collaps and may jeopardise response plans!
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TRAINING & COMMUNICATION
Job profiles and corresponding training need to
be appropriate and up-to-date
Refreshing skills and motivation has to be a focus
too
Role of social media during incidents
How to use them as a tool?
How to get a grip on communication?
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INSIDER THREAT
Growing concern – needs to be addressed
recruitment process
active staff
Cooperation with authorities:
Identification of radicalisation
Sharing of intelligence
Background check process
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UITP WORK FOCUS
Basic procedures for operational staff
Suspicious items
Suspicious behaviour, etc.
Outline basic security plan
Basis for good practice collection
Criticality analysis of job profiles
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Thank you for your attention!
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