Anthony Roberts P.O. Box 872, Caloundra, QLD, 4551

0410 311 124

anthonyproberts@icloud.com

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Summary

I am a commercially astute and energetic ICT Executive with more than 20 years of Information &

Communication Technology experience.

I consistently demonstrate an ability to deliver business value through technology enablement and

bring deep understanding to technology strategy, operations and service delivery, complex

technology transformation projects, change and stakeholder management, vendor management,

and risk management.

Over the past 20 years I have developed project expertise in the Operations, Finance, Payroll, HR,

Rostering, Event Management and Point of Sale business functions in addition to general IT

Infrastructure and IT Operations.

I quickly adapt to diverse industries and their challenges and offer first-hand experience in

Technology Service Provider, Healthcare, Broadcast, Event, Food and Beverage, Catering, Retail,

University and Not for Profit sectors.

My most recent ‘technology service provider’ experience has given me a thorough knowledge of

contemporary technology and technology management practice and an appreciation of many more

industries via customer liaison.

I am a fellow at the Australian Institute of Management and will complete a Master of Business

Administration in 2018.

Capability Highlights

Customer-aligned strategic and governance frameworks;

Technology operations and service delivery;

Proven commercial and business acumen;

Leadership, cross functional influence and stakeholder management;

Ability to deliver large, complex technology transformation;

Outstanding change management and communication skills;

Vendor relationship management, end to end tender process, contract negotiation;

Deep understanding of program and project management;

Experienced with business / data analysis and business process modelling;

Risk Management (ISO 31000);

Contemporary IT Frameworks and service delivery methodologies (e.g. ITIL, PMBOK, BPMN).

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Personal Attributes

I am comfortable communicating technical concepts to non-technical business leaders;

I have an obsessive commitment to quality;

I remain positive and thrive under pressure;

I am flexible during times of uncertainty and can quickly change direction when required;

I deliver executive level insight and expertise;

I rapidly adapt to diverse industries and new technologies.

Media

The Australian – Cloud Computing http://www.theaustralian.com.au/australian-it/cloud-

computing/new-approach-benefits-ahcs-bottom-line/story-fn8lu7wm-1226048872449

11 Year History

October 2015 – Current – Secure Access IT

Contract General Manager

I was contracted to reinvent this organisation during a period of significant industry change, and

return it to profitability. Secure Access is a small technology service provider on the Sunshine Coast

in Queensland. Secure Access has revenues of around $4m, employs 15 full t ime personnel and half

a dozen contractors, and specialises in delivering ‘Better Business Technology’ to businesses inside

their 150km radius sandbox.

Developed three-year IT strategy and business, personnel, marketing plans (Gazelles

methodology);

Reinvented and reinvigorated sales, technology service delivery and administration teams;

Successfully introduced several, leading edge technology products;

Developed and implemented processes for:

o Organisational risk management;

o Organisational restructure;

o Service delivery (ITIL);

o Project management (MPMM).

Authored general documentation including contracts, employment agreements, product

agreements, marketing collateral, et al;

Returned the business to profitability.

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April 2015 – August 2015 – Macquarie University Campus Life

Contract Project Director / Project Manager / Senior Business Analyst

I was brought in to drive a food & beverage POS (point of sale) implementation to the point of

implementation. Campus Life is the corporate services division of Macquarie University.

Determined project objectives and business drivers;

Managed cross functional stakeholders;

Facilitated documentation of business process architecture and improvement of key

business processes;

Completed all project documentation (charter, plan, risk / change / communication

management, data migration, integration et al) and then handed over to vendor and internal

team to complete implementation.

2012 – March 2015, 98 Fish PTY LTD

Director

A business start-up and opportunity to enjoy a different pace of life on the Sunshine Coast in

Queensland, reconnect with family and work with my wife for a season (AKA sea change). With

second year revenues exceeding $1.2m, excellent EBITDA and employing 10 permanent staff, we

offered a large range of stunning, sustainably fished Fresh Australian Seafood, a wide range

of Frozen Seafood, Gourmet Products and delicious, cooked to order Takeaway Fish & Chips.

This business was commercially satisfying, and we did well out of the sale in March 2015.

2011 – 2012, Victoria Racing Club Limited

Contract Program Manager

With revenues of $150m (2012), employing 170 permanents and over a thousand casual staff, the

Victoria Racing Club runs 23 race meetings per year in addition to the iconic Melbourne Cup Carnival

and several other large outdoor events.

Developed 5-year IT strategy, associated program of work and IT governance model;

Implemented IT Program Office, and Project Management process;

Progressed several large, complex projects from feasibility through requirements gathering,

RFT, high-level design, business case, board approval, implementation plans, impact analysis,

business process models and change plans;

Large, cross functional project team (20+);

Facilitated implementation of key ITIL processes to improve IT Service Delivery;

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Key projects included:

o Large scale stadium Wi-Fi and vision systems;

o Event Management system;

o CRM system;

o Membership system;

o Facilities Management system;

o Financial Management system;

o Point of Sale systems for Food and Beverage / Catering;

o HRIS / Payroll / Rostering systems;

o Telephony and Contact Centre systems;

o Information Management;

o Network Infrastructure and Server Infrastructure / Desktop.

2008 - 2011, Australian Home Care Services

Chief Information Officer, Senior Executive

With 25 offices, revenues of $100m (2010) and employing more than 3500 staff, Australian Home

Care Services (incorporating Healthcare at Home Australia and Nationwide Health and Aged Care

Services) provides in home Personal Care, Home Help / Domestic Assistance, Independent Living /

Attendant Care, Respite, Home and Garden Maintenance, Supported Accommodation, commercial

cleaning, commercial laundry and mobile chemotherapy to more than 5000 clients in Queensland,

New South Wales and Victoria.

Executive responsibility for IT, business systems and telecommunication strategy, projects

and operations;

Developed 5-year IT strategy, program of work and governance model to consolidate

business systems, reduce cost, improve scalability and re-focus technology strategy on

customers at the point of service delivery;

Standardised and merged disparate operational systems improving operational efficiency,

management information, business scalability, financial controls and reducing cost;

Took ownership of a failing ERP implementation and returned it to viability;

Improved IT service delivery, enabled business scalability and technology flexibility. I

transitioned IT Services (including telecommunications, infrastructure, service delivery

process, project process and service desk) out of a corporate shared service (managed by

the parent company) to stand alone platforms;

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Implemented cost efficient and highly scalable cloud infrastructure services. Sponsored and

led the project from initial needs assessment, architectural design, tender process and

implementation;

Developed and implemented a standards (PMBOK/Prince) based fit for purpose project

management methodology;

Managed a diverse project and capital works portfolio (more than 60 projects of varying

sizes) ahead of implementing an IT Project Office;

Implemented ITIL Service Delivery processes (Incident, Problem, Change, Release, and IT

Service Continuity/DR);

Transformed IT into a corporate shared service supporting three discreet businesses

(Community Care, Healthcare at Home, Nationwide);

Oversaw two IT due diligence (ITDD) projects for potential acquisitions;

8 full time reports plus contractors and seconded project personnel.

2005 – 2008, Sundale

Chief Information Officer

Employing more than 500 staff, six residential facilities and revenues of $35m (2008), Sundale

provides High / Low Residential Aged Care, Independent Living and Childcare in Southeast

Queensland.

Responsible for IT, business system and telecommunication strategy, projects and

operations;

Developed and executed a technology strategy that refocussed technology as a business

enabler;

Developed and implemented a standards (PMBOK / Prince) based fit for purpose project

management methodology;

Architected and led Infrastructure, Operational Systems (PDA Based), ERP, Intranet and

EDRMS projects;

Managed a large project and capital works portfolio that included construction and utilities;

Member of what is now the Aged and Community CIO Executive Council;

5 full time reports plus contractors and seconded project personnel.