102571MUMENABS Rev. 1/18

Anthem Employee Assistance Program 2018 training offerings

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Introduction

The Anthem Blue Cross and Blue Shield (Anthem) Employee Assistance Program (EAP) is dedicated to offering services that help employees and their families with personal and work-related issues.

In this catalog, we list the names of available EAP trainings and provide a brief description of each topic covered.

Additional information

We’re always developing new training topics. To request and schedule a training, or if you don’t see a training listed, please contact Tina Banton at 1-804-241-8858/ tina.banton@anthem.com or KC Schroder at 1-404-971-3180/ katherine.schroder@anthem.com.

Training logistics

}} Most trainings are 60 to 90 minutes long. If more or less time is needed, your EAP account manager will be happy to accommodate your needs.

}} Trainings can be scheduled on-site or via LiveMeeting. All trainings are led by experienced presenters.

}} We ask for a 48-hour cancellation notice for all on-site and LiveMeeting trainings.

}} Please consider rescheduling the training if you expect less than five people to attend.

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Training and wellness seminar catalog

EAP core topics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Employee orientation Manager/supervisor orientation

EAP risk management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Addressing substance abuse at work Domestic violence awareness for individuals Domestic violence awareness for managers Drug-free workplace — employee training Drug-free workplace — manager/ supervisor training Respectful workplace — employee training Respectful workplace — manager/ supervisor training

Family issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Advance directives Bullying Caregiving Children and divorce Children and stress Creating work-life balance Dual-career relationships Elder care 101 Emergency preparedness Handling a family crisis Internet information for parents Parenting 101 Preparing for college Self-defense training Single parenting Surviving and thriving through divorce Teaching our children about money The Sandwich Generation Today’s family challenges and changes

Parenting-your-teen series . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Parenting your teen: at-risk behavior Parenting your teen: career and life goals Parenting your teen: communicating Parenting your teen: finances Parenting your teen: friends and family Parenting your teen: giving back Parenting your teen: managing conflict and problem-solving Parenting your teen: relationships Parenting your teen: social issues Parenting your teen: success in school Parenting your teen: teens and sports Parenting your teen: test anxiety Parenting your teen: tips for parents of teenage drivers Parenting your teen: understanding important health issues

Health and well-being . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 All you need to know about cholesterol Alternative medicine: fact or fiction? Breast health awareness Building self-confidence Clean living Conquering fear and anxiety Diabetes 101 Disaster preparedness Disrupting negative thoughts Eating for high energy Eating right for life Emotional eating Exercise 101 Five Buckets Principle Getting organized Green tips for the home Healthy aging Holiday survival guide How to speak with your physician Learning about headaches Life in today’s uncertain times Lightening your life with laughter Maximizing your brain potential Menopause 101 Men’s health 101 New Year’s resolutions Power of positive thinking Power of volunteering Promote family health Relationships 101 Relaxation 101 Seasonal affective disorder Sleep 101 Stress tool bag The immune system Understanding your immune system Women and depression Women’s health 101 Your healthy heart You can be smoke-free!

Engaging at work and home . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Critical thinking Dealing with the elephant in the room Everything you need to know about LinkedIn From negative being to positive you Maximizing your day Overcoming burnout Staying strong and resilient

Stick with it!

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In the workplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Business etiquette Collaborative customer service Communicating change to employees Communication 101 Communication skills for the workplace Conflict management for employees Conflict management for managers Dealing with difficult people Diversity in the workplace Dynamics of change management Effective interviewing skills Effective presentation and public speaking skills Emotional intelligence Ethics and values in the workplace Fostering inclusion in the workplace Health and well-being in the workplace How to take the edge off giving feedback Interacting with ill employees Interacting with ill co-workers Leadership 101 Making meetings effective Making the most of a multigenerational workforce Managing multiple priorities at work Managing strong emotions Managing teleworkers — for managers Motivate, recognize and energize employees Motivation for innovation Performance management Professional writing and email etiquette Quality improvement Recognizing the troubled employee Shifting priorities — being your best on a shift schedule Stress management for high burnout professionals Stress management for managers Successful teleworking — for employees Survivor’s guide to downsizing Surviving mergers and acquisitions Team-building The new résumé The science of goal-setting

Minding your money . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 A balanced retirement life Adjustable rate mortgages Advance directives College tuition: understanding financial aid Estate planning Everything you need to know about your credit Financial boot camp — cash flow and budgeting, credit, debt and ID theft Financial boot camp — retirement planning, goal-setting and investment Financial boot camp — estate planning and insurance Holiday budgeting Home buying, the best investment Identity theft protection Investment basics Living off your paycheck Managing your money in tough times Mind over money Money basics Tax tips The USA credit rating and you

Take our children to work day . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Best friends forever (BFF) Communication sensations Creating your path Good manners will get you everywhere Healthy living for kids If it’s to be, it’s up to me Imagination is more important than knowledge It’s not “all about me” Kids and money Laugh it off Leadership Teaming up Two heads are better than one What am I going to be? Who am I? Why can’t we all get along?

Special programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 Keynote speaking Health fairs

EAP core topics

Employee orientation A brief overview of Anthem EAP services

This training will help employees learn when and how to use the EAP. It covers topics like why people call, how the process works, confidentiality and cost.

Manager/supervisor orientation An in-depth review of Anthem EAP services

This training will explain how a manager or supervisor can access services when dealing with challenging employee performance and behavior.

EAP risk management

Addressing substance abuse at work

This training will cover the impact of substance abuse and addiction in the workplace. It shares resources and referral information employees can access through Verizon and Anthem EAP. Managers and supervisors will also learn about their responsibilities, including the duty to engage with and guide employees who may be struggling with addiction.

Domestic violence awareness for individuals

This training will review the warning signs of domestic violence and provide recommendations for how affected employees can respond, as well as how others can offer support to those affected.

Domestic violence awareness for managers

This training will explore the impact of domestic violence in the workplace and help you promote awareness. It will also offer guidance on how management can respond to and support affected employees.

Drug-free workplace — employee training

This training will review the warning signs of drug addiction and how it affects the workplace. It will cover the EAP services available to help employees struggling with this issue.

Drug-free workplace — manager/supervisor training

This training will explore the legal and psychological effects of alcohol and drug abuse, including prescription medication, in the workplace. You’ll learn the associated risks, rules and consequences for the employee, employer and management.

Respectful workplace — employee training

This training will address diversity in the modern workforce and help reinforce a culture of respect.

Respectful workplace — manager/supervisor training

This training will address diversity in the modern workforce and help you build a culture of respect.

Family issues

Advance directives

It’s often hard to talk about the future with aging parents and other relatives. This training will help guide you through those important discussions about health concerns, emotional issues, and financial and legal matters. You’ll also learn about housing options and support services for the elderly at home and in their communities.

Bullying

In this training, you’ll learn what bullying is and discuss how to know if your child is a bully or being bullied. We’ll also talk about family situations that can lead to bullying and cover cyberbullying.

Caregiving

Nearly one out of three Americans provides care for an older family member. This training will cover the issues of self-care, how to assess family needs and keeping balance in your life. We’ll also talk about common emotions caregivers may have and special caregiving situations.

Children and divorce

This training will discuss divorce’s impact on children. We’ll cover how to talk to your children about divorce, help them communicate their feelings, and ease their adjustment to living in multiple homes, as well as other topics.

Children and stress

Stress affects children as young as 7 years old. How can we help them have strong coping skills for a happier and more balanced childhood? This training outlines the causes and signs of stress; when, as a parent, you should be alarmed; and what red flags to look for in your children.

Creating work-life balance

Even in these challenging times, it’s possible to meet the competing demands of job and family. In this fun, interactive training, you’ll learn the four pillars of work-life balance and how to prioritize what’s important to you.

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Dual-career relationships

Dual-career relationships are here to stay and require special attention for long-term success. Recognizing that some may not have grown up with a dual-career model, this program gives participants the tools to keep these complex relationships strong.

Elder care 101

It’s common for one family member to be the only caregiver for an older relative. But this can cause frustration and make you tired — both physically and emotionally. This training will teach you how to make caregiving a family affair and resolve conflicts with other family members.

Emergency preparedness

This training will help you prepare for emergencies like natural disasters. We’ll talk about how to protect your home, yourself, loved ones, pets and prized possessions.

Handling a family crisis

This training will help you better handle family crises and times of change. It can also be geared toward management learning how to support employees going through these situations.

Internet information for parents

This training will look at the language, benefits and risks of the Internet. We’ll help you identify online concerns and learn how to use social media safely, as well as provide a list of resources and monitoring software.

Parenting 101

This hands-on course details the trials and tribulations of parenting. We’ll discuss basic parenting values and how they apply to real-life situations. Topics include discipline, eating, sleeping, academics and values.

Preparing for college

A child going to college is a major family milestone and household dynamics may never be the same. This training will help you and your family members prepare for this transition.

Self-defense training

In this training, we’ll review the statistics on personal safety and how to protect yourself. We’ll talk about the pros and cons of different safety measures and look at best practices for self-defense.

Single parenting

This training covers the difficulties of raising children alone. You’ll learn how to care for your child’s needs while also making time for yourself.

Surviving and thriving through divorce

This training provides helpful and practical information for those going through a divorce or separation. You’ll get an overview of the divorce process and legal information, as well as learn new coping skills and how to survive the emotional toll of divorce or separation.

Teaching our children about money

Surveys repeatedly show that many teenagers don’t understand even basic financial concepts. This training will teach you how to talk to children about money. We’ll discuss parental attitudes about allowances and working, how to set goals, and encourage good spending and saving habits.

The Sandwich Generation

Most employees today will have to care for an older relative while still taking care of their own families. This is known as the “Sandwich Generation.” This training will talk about the issues that this generation faces and coping strategies.

Today’s family challenges and changes

Whether you have a two-parent, blended or single-parent family, you face the same tough parenting challenges. This discussion-based training will explore the evolution of “family” as we know it and offer some best practices for keeping our families happy and healthy.

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Parenting-your-teen series

Parenting your teen: at-risk behavior

This training will address the realities of raising teens today — the good news and bad news. You’ll learn how to recognize at-risk behavior and address it -- and have the opportunity to talk about your parenting fears.

Parenting your teen: career and life goals

In this training, we’ll discuss career and life goals for your teens. You’ll look at your teen’s personal values, interests and work skills. And you’ll learn how to help your teen discover his or her true passions.

Parenting your teen: communicating

Does it feel like you and your teen are speaking different languages? In this training, you’ll get the tools to find common ground and communicate better with your teen.

Parenting your teen: finances

Educating your teens about money and financial responsibility will make a big difference for their futures. This training will help you teach teens about setting financial goals and becoming independent spenders.

Parenting your teen: friends and family

This training will help you understand the difference between the teen/family and teen/friend relationship. We’ll discuss how to approach communication breakdowns and behavioral challenges with your teen.

Parenting your teen: giving back

Research shows that people who give back enjoy better mental and physical health, as well as an overall sense of well-being. In this training, you’ll learn how to help your teen be more selfless.

Parenting your teen: managing conflict and problem-solving

Conflict between parents and teens is a fact of life. In this training, you’ll explore ways to help your teen resolve conflicts and set up rules for acceptable behavior. The goal is to help your teen become a mature young adult capable of making smart, independent choices.

Parenting your teen: relationships

The teen years are defined by intense peer relationships, growing teacher and work relationships, and challenging parental relationships. This training will discuss the nature of these relationships and how to teach teens strategies to manage them.

Parenting your teen: social issues

To understand teen social issues, you need to know what’s important to your teen. In this training, you’ll learn just that and get important takeaways for improving your relationship.

Parenting your teen: success in school

In this training, you’ll learn which habits are critical for your teen’s academic success. We’ll discuss how to help teens manage their workloads and relationships with teachers — and talk about discipline, peer pressure and extracurricular involvement.

Parenting your teen: teens and sports

Obesity rates among teens are rising dramatically — in part, because teens are choosing TV, video games and other media over physical activities. This training explores how to get your teen involved in sports for a more balanced lifestyle.

Parenting your teen: test anxiety

Many teens struggle with test anxiety, or worry, in school and it can affect their grades and self-esteem. This training will help you identify if your teen has test anxiety and give you coping strategies to share with your teen.

Parenting your teen: tips for parents of teenage drivers

In this training, we’ll focus on teen driving. We’ll talk about accident prevention, how to know if your teen is ready to get behind the wheel, and ways you can help your teen manage his or her new freedom.

Parenting your teen: understanding important health issues

In this training, we’ll help you understand the physical changes boys and girls go through during puberty — and how to handle these changes. We’ll also discuss the importance of supporting your teen’s mental and physical health.

Health and well-being

All you need to know about cholesterol

We hear a lot about “good” and “bad” cholesterol. This training will explain what it all means, where cholesterol comes from and how it affects our health.

Alternative medicine: fact or fiction?

In this training, you’ll learn about popular alternative or complementary medicine and how it can improve your health and well-being. Topics include chiropractic, homeopathy, herbal and Chinese medicine, naturopathy, acupuncture and therapeutic massage.

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Breast health awareness

Breast health is an issue for men and women. And it’s important to recognize the signs and symptoms of disease early, when treatment is easier and more effective. This training will teach you how to monitor your breast health and when it’s time to call the doctor.

Building self-confidence

Self-confidence can be a great source of personal strength. It gives us the courage to face new challenges and set new goals. This training will help motivate you to believe in yourself, step outside your comfort zone and generally build self-esteem.

Clean living

Clean living is an integrative mind-body approach to enjoying a healthier life by getting rid of toxins. This seminar will explore a healthier way of eating by including whole, real and nutrient-rich food. You’ll identify toxic products used in the home, discuss the use of vitamins and supplements and learn other options to support a clean living lifestyle.

Conquering fear and anxiety

In this training, you’ll delve into your fears and anxieties to better understand and manage them. We’ll help you learn to control those negative thoughts.

Diabetes 101

This training will tell you everything you ever wanted to know about diabetes, but were afraid to ask. From causes and warning signs to symptoms and management — we’ll cover it all.

Disaster preparedness

This training will help you prepare for the unexpected. We’ll talk about how to protect your home, yourself, loved ones, pets and prized possessions during natural catastrophes and other emergencies.

Disrupting negative thoughts

Are negative thoughts normal? Yes. It’s not the thoughts themselves that are the issue, rather it’s when we believe the thoughts. In this seminar, you’ll identify the symptoms and causes of negative thoughts and learn strategies to get rid of them. You’ll also learn to recognize when you might need help and how to find it.

Eating for high energy

We all want to be at our best, every day. This training looks at the role of nutrition in getting us there. We’ll learn about which foods energize our mind and body, and how to eat for fuel.

Eating right for life

Donuts for breakfast? Candy bar for lunch? Eating on the run? In this training, you’ll learn the importance of food choices for long-term health and how to eat healthier.

Emotional eating

Are you an emotional eater? This training will help you explore your personal food history and identify the triggers for your behavior. You’ll learn about the relationship between mood and cravings and how you can change your eating habits.

Exercise 101

About 85% of all people who work out do so incorrectly. This training covers the importance of exercise and how to do it the right way.

Five Buckets Principle

Is it possible to succeed at it all — work, school, family, friends and outside interests? The Five Buckets Principle of work-life balance says it is! In this training, you’ll learn how to apply this approach and prioritize what is and should be important to you.

Getting organized

This training helps you get organized and stay organized! You’ll explore the roots of your disorganization and learn about all the resources you need to make big changes.

Green tips for the home

In this training, you’ll learn how to embrace natural living, reduce your carbon footprint and save money in the process. Topics include increasing thermal efficiency, buying organic, saving electricity and improved recycling methods.

Healthy aging

Is “60” the new “40”? As we live longer, our attitudes toward age and aging are changing. In this training, we’ll discuss age as a state of mind and how it relates to our surroundings.

Holiday survival guide

The holidays are a special time, but can also feel overwhelming. This training will cover the common sources of holiday stress and teach you strategies for managing your emotions, time, relationships and spending.

How to speak with your physician

Doctors don’t always have as much time to spend with you as they’d like, so every second counts. In this training, you’ll learn how to make the most of your doctor visits and get the time and attention you deserve.

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Learning about headaches

If you or a family member suffer from headaches, you know how they can disrupt your life. In this training, we’ll talk about the different types of headaches, their causes and helpful ways to stop them.

Life in today’s uncertain times

The uncertainty of our world poses many challenges for us in our workplace and at home. The increase in stress from social and racial tension as well as the fast changing climate requires having tools to make good decisions.

This class will look at the dynamics of this environment and provide tools for managing the range of emotions we feel, talking with co-workers regarding sensitive issues as well as taking care of ourselves and increasing our resiliency.

Lightening your life with laughter

When life gets stressful, laughter can be the best medicine. In this training, we’ll learn about the history of this approach and how to tap into laughter’s therapeutic benefits.

Maximizing your brain potential

In this training, you’ll learn how to make the most of your brainpower. We’ll draw heavily from current research on neuroplasticity, the brain’s ability to continue growing throughout our lifetimes.

Menopause 101

Called “the change of life,” menopause can affect women very differently. In this training, you’ll learn about perimenopause, the period just before menopause, and what menopause itself can feel like. You’ll get testing information, coping strategies, and the pros and cons of certain treatment options.

Men’s health 101

In this training, we’ll talk about some of the leading causes of illness and death in men. You’ll find out what makes men’s health different, risk factors and important screenings for men, and how to find the right doctor for you.

New Year’s resolutions

Even though this training is meant for the New Year, we can approach every day as the beginning of new possibilities! Participation is highly encouraged as we discuss making and following through on resolutions.

Power of positive thinking

In this training, we’ll explore the power of positive thinking to transform our lives and relationships. You’ll learn how to change your perspective for a more rewarding life.

Power of volunteering

Giving of yourself has long been known to bring great physical, emotional and intellectual satisfaction. In this training, we talk about the benefits of volunteering for both individuals and organizations.

Promote family health

Families should take care of each other. In this training, you’ll learn how to promote healthy living on the home front.

Relationships 101

This examines what makes a healthy relationship. Does your partner want to see you grow and thrive? Do you feel fulfilled? Are you communicating with each other successfully? Our discussion will explore all of these questions and more.

Relaxation 101

In this introductory meditation training, you’ll learn how to relax using guided imagery and breathing. You’ll also discover the effects of daily meditation on productivity and sleep.

Seasonal affective disorder

Do you notice a difference in your attitude, mood and energy as the days get shorter and nights longer? Then, you might have seasonal affective disorder (SAD). This training will define SAD, including how to distinguish it from clinical depression and how to understand its causes, symptoms and treatments.

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Sleep 101

We’ll cover the physical and mental benefits of a good night’s sleep, how to establish good sleep habits and ways to improve your sleep environment. We’ll also talk about relaxation techniques for fighting stress and insomnia. Special customized slides are available for “Women and Sleep.”

Stress tool bag

How do you know you’re stressed? Do you recognize the symptoms of stress? We’ll explore the latest research on stress and what experts say about the good versus the bad kind. You’ll also learn about the mind-body connection and other stress management tools.

The immune system

Our immune system is what keeps us healthy and productive. In this training, we’ll talk about how we can take better care of our bodies and build immunity against “foreign invaders.”

Understanding your immune system

Our immune system is complex and amazing. Here, you’ll discover how it protects you and what you can do to keep it healthy.

Women and depression

Especially for women, this training will openly discuss depression and how it can affect your life, both personally and professionally. You’ll learn about common causes, symptoms and coping strategies for the condition. It’s available for both employees and managers.

Women’s health 101

In this training, we’ll talk about some of the leading causes of illness and death in women. We’ll also discuss preventive care, scheduling important screenings and how to manage major health conditions.

Your healthy heart

How important is heart health? In this training, you’ll find out. We’ll discuss how heart health can affect your quality of life, longevity and overall well-being. You’ll learn what you can do to keep your heart strong.

You can be smoke-free!

Are you ready to be a quitter? In this training, you’ll learn the strategies you need to become a nonsmoker and develop a Personal Action Plan for reaching your goal.

Engaging at work and home

Critical thinking

Learning to think critically expands our ability to problem-solve and see things in new ways. In this training, you’ll learn techniques for developing critical thinking skills.

Dealing with the elephant in the room

Dealing with the “elephant in the room” means tackling the issues that make you feel uncomfortable. In this communication development training, you’ll identify those issues and do just that — with tact, empathy and clarity. Being able to confront the elephant in the room will allow you to proactively address conflicts, misunderstandings and other problems.

Everything you need to know about LinkedIn

Networking today is a lot more virtual than it used to be and LinkedIn is one of the most powerful tools out there. This training will teach you how to use the site’s features to connect with your peers and maximize your exposure.

From negative being to positive you

The goal of this training is to build your confidence and self-esteem. You’ll learn to replace “why me?” with “why not?” and explore life-changing motivational techniques.

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Maximizing your day

Feeling overwhelmed by competing priorities, tight deadlines and constant interruptions? Need to improve your juggling skills? In this training, you’ll learn how to plan smarter to maximize your productivity. We’ll start with a personal analysis of your life, so you can set specific goals for yourself.

Overcoming burnout

Struggling to manage home and work obligations? This will help you dial back the pressure and bring balance into your life. You’ll learn to identify the warning signs of stress and get coping strategies to avoid burnout.

Staying strong and resilient

Have you recently had to change jobs, faced a loss in your life or started caring for an aging relative? How do you handle challenges, problems and hardships? In this training, you’ll learn ways to stay strong and resilient, maintain a positive outlook and reduce stress in your life.

Stick with it!

Many of us are champs at setting goals, but achieving them is another story. You’ll learn how to stick with and reach your goals. Plus, you’ll get pointers on starting, falling down, getting motivated again and, finally, succeeding.

In the workplace

Business etiquette

In a world where first impressions are often made virtually, business etiquette is trickier — and more important — than ever. This training will teach you how to project the right image, both in person and online.

Collaborative customer service

In this training, we’ll discuss the challenges of delivering great customer service. We’ll also talk about stress management for customer service jobs and final comments, action plans and evaluations.

Communicating change to employees

Does your staff dread change? This is the perfect opportunity to discuss the kinds of changes organizations commonly face, develop a communication plan and learn the importance of being proactive. We’ll also explain how to communicate change with empathy and active listening, gauge employees’ reactions and work through change.

Communication 101

How we communicate and present ourselves to others affects how we’re perceived and the results we achieve. Everyone has a presence — a personal style. In this highly interactive training, you’ll learn basic ways to communicate effectively. This includes two-way communication and identifying nonverbal signals.

Communication skills for the workplace

Being an effective communicator is perhaps the most important skill you need for success in the workplace. In this training, you’ll learn about the art of conversation, including common pitfalls and best practices.

Conflict management for employees

Most of us try to avoid conflict, but that doesn’t make it go away. In this training, we’ll assess your style of dealing with conflict and explore what style you might want to grow into. You’ll also learn conflict-resolution best practices and use them in role-playing exercises.

Conflict management for managers

Managers need a special skill set to handle conflict between employees. This training will explore conflict resolution and why conflict can be good. Managers will learn effective strategies for dealing with conflict and test them out in role-playing exercises.

Dealing with difficult people

Most of us have to deal with “difficult people” at some point in our lives. Since we can’t avoid them, we have to learn how to relate to them. This training will help you handle the difficult people in your life without getting your “buttons pushed.”

Diversity in the workplace

This training doesn’t meet a diversity requirement. It’s meant to be an open and honest discussion about the impact of discriminatory behaviors on minority groups. Our goal is to change these behaviors and encourage everyone to treat each other with respect.

Dynamics of change management

Change is an inevitable part of life, but can be stressful. In this training, we’ll give you the tools to cope with change and take charge of what you can. You’ll also learn effective stress management techniques.

Effective interviewing skills

You’ll learn how to give successful interviews and develop an organized hiring process.

Effective presentation and public speaking skills

Speaking publicly may be intimidating, but you can plan for success. We’ll help you build confidence, practice verbal and body language, and learn how to keep your audience engaged. We’ll also talk about using humor in your presentations and dealing with the unexpected.

Emotional intelligence

What is your emotional IQ? Understanding your own feelings makes it easier to empathize and connect with those around you. In this training, we’ll discuss the nature of emotions, why we have them, how they affect us and how to respond to them.

Ethics and values in the workplace

What are the core values and ethics of our business world? Why are they important, and how do we live by them — and model them? This training addresses these philosophical questions and will teach you practical ways to apply ethics and values to your professional life.

Fostering inclusion in the workplace

Inclusive work environments are productive environments! This training will show how employees and managers can cultivate an inclusive workplace. You’ll learn to identify and challenge activities, attitudes and assumptions that undermine inclusivity.

Health and well-being in the workplace

We’ll address a host of well-being issues, including how to relieve stress with relaxation techniques, the importance of ergonomics and on-the-job injury prevention, and maintaining a healthy work-life balance.

How to take the edge off giving feedback

Do co-workers have a hard time distinguishing your constructive criticism from just plain criticism? Then, this training is for you! Learn when it’s appropriate to give feedback, how to make it helpful and to avoid value judgments.

Interacting with ill employees

Having a seriously ill employee can make for some awkward moments. As a manager or supervisor, you may feel helpless and not know what to say. In this training, you’ll learn the dos and don’ts of these interactions and how to sensitively engage employees going through health issues.

Interacting with ill co-workers

Having a seriously ill co-worker can make for some awkward moments around the water cooler. You may feel helpless and not know what to say. In this training, you’ll learn the dos and don’ts of these interactions and how to sensitively engage co-workers going through health issues.

Leadership 101

If you’re looking to improve your leadership skills, this training is for you! Through discussion and role-playing, we’ll explore the five components of an emotionally intelligent leader. You’ll learn how to motivate employees and strengthen your communication skills.

Making meetings effective

We often have to spend more time in meetings than we’d like, especially with deadlines looming. So it’s important to make your meetings count. Here, you’ll learn how to keep your meetings efficient and productive, whether you’re running them or just attending.

Making the most of a multigenerational workforce

For the first time in history, four generations may work together. This training outlines some of the main characteristics of the generations and how they can work best with each other.

Managing multiple priorities at work

We’ll discuss the challenges of and best approaches for managing multiple priorities. And you’ll get the tools you need to succeed in doing so.

Managing strong emotions

Strong emotions in the workplace can escalate to the point where they become out of control. As a manager, it’s your job to intervene and address these emotions when appropriate and safe to do so. In this seminar, you’ll define strong emotions and their possible triggers and learn how to respond and deescalate situations, while serving as a role model.

Managing teleworkers — for managers

This training looks at the unique challenges of managing teleworkers. We’ll discuss your concerns about allowing employees to work from home; the realities of today’s workplace; how to be a good telemanager; knowing which employees are good candidates for teleworking; and the benefits of having teleworkers.

Motivate, recognize and energize employees

This high-energy training will help you create a toolkit of motivational techniques for your employees. We’ll cover self-care, positive psychology, resiliency, laughter and recognition. You’ll learn how energizing employees leads to higher productivity.

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Motivation for innovation

In today’s business environment, the margins between excellence, mediocrity and failure are often slim. Professional longevity and success require attention to detail and the ability to adapt to a fast-changing environment. We’ll look at how management techniques and certain mindsets can transform our daily tasks into innovative thinking.

Performance management

In this full-day training, which can be shortened by request, we’ll discuss how to create a climate of open communication across an organization. We’ll compare the company culture you have versus the one you want. Topics covered include performance reviews, giving and receiving feedback, honest dialogues and strengthening work relationships.

Professional writing and email etiquette

Writing hard copy and writing email can pose different challenges. We’ll help you cover all the bases. You’ll learn the dos and don’ts of an effective email, which common pitfalls to avoid, and how to capture your audience with short, powerful messaging.

Quality improvement

We all strive to make our organization, team or department the best it can be. To keep us on track, we need strong quality or continuous improvement tools. In this training, we’ll cover fish boning, process mapping and change management.

Recognizing the troubled employee

Identifying an employee who is having trouble with drugs, alcohol or personal/emotional issues is something that all managers should be able to do. In this seminar, you’ll learn the importance of being able to recognize these issues for the benefit of the individual and the company. Strategies and techniques for approaching employees, as well as finding helpful resources, will be discussed.

Shifting priorities — being your best on a shift schedule

Switching to a shift schedule can be a dramatic change for you and your family. Here, we’ll help you face the challenges of such a move and make the most of your new opportunity.

Stress management for high burnout professionals

This seminar is designed to give Managers and Directors the tools to assess and address their needs as well as employee needs upon returning from high-stress, high-trauma work environment. It explores the newest research about what experts are saying including the seven signs that correlate with burnout.

Stress management for managers

This training will help managers identify and cope with stress. You’ll learn about good and bad stress sensors; the physical symptoms of stress; and what can happen when stress goes unchecked. We’ll also cover the different areas of life affected by stress and how a healthy lifestyle can be your best defense.

Successful teleworking — for employees

If you’re considering or currently working from home, this training is for you. We’ll discuss what teleworking is; its challenges; who it might affect; how to document your arrangement; the best way to maintain communication; and its potential impact on your home life.

Survivor’s guide to downsizing

Today, many companies are under economic pressure to stay competitive by downsizing or “rightsizing.” You don’t have to wait helplessly to react. We’ll help you prepare a back-up plan.

Surviving mergers and acquisitions

In this training, you’ll learn what to expect during major organizational shifts and how to navigate through the process. We’ll review the five phases of dealing with change; recognizing new opportunities; the importance of self-care; and committing to a new business structure and culture.

Team-building

Through talks, interactive exercises and a debriefing session, we’ll explore how teams can work together most effectively. We’ll discuss common team challenges, including building trust, identifying individual skill sets, conflict resolution and communication. You’ll learn practical ways to put team concepts and strategies into action.

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The new résumé

In the last five years, the job search process has completely changed — as has the role of the résumé. This training will show you how to create the “new résumé,” a suite of print and online documents that establishes you and your “brand.”

The science of goal-setting

This training explores goal-setting as a brain function. You’ll learn how to engage your mind in the process.

Minding your money

A balanced retirement life

If you’re starting to plan for retirement, we can help you ask the right questions for your needs. We’ll look at your current road map and offer guidance, as well as discuss the positive and more challenging aspects of retirement.

Adjustable rate mortgages

Adjustable rate mortgages have distinct advantages and risks for homebuyers. This training will look at different adjustable rate mortgages to help you make educated decisions about your home financing.

Advance directives

It’s often hard to talk about the future with aging parents and other relatives. We’ll guide you through those important discussions about health concerns, emotional issues, and financial and legal matters. You’ll also learn about housing options and support services for the elderly at home and in their communities.

College tuition: understanding financial aid

Financial aid is an umbrella term that includes many different types of grants, loans and other assistance for paying college tuition. We’ll help parents understand the financial aid process; walk you through the application; and explain what a financial aid package means for your future.

Estate planning

This training doesn’t offer legal advice, but does explain the documentation needed for estate planning. You’ll learn the terms for wills, guardianships and trusts and go over the pros and cons of different options.

Everything you need to know about your credit

If your credit score is lower than you’d like, this training is a great resource for you. We’ll explain how the FICO system works and tell you what you need to do to improve your score.

Financial boot camp — cash flow and budgeting, credit, debt and ID theft (session 1 of 3)

This training will start you on the right track to financial fitness. Knowing what you have, what you spend and what you owe are the first steps in making a plan for today and tomorrow. We’ll teach you how to figure out your net worth, budget for the future you want, raise your credit score and get out of debt. We’ll also discuss how to protect yourself against identity theft.

Financial boot camp — retirement planning, goal-setting and investment (session 2 of 3)

You work hard for your money and want to be able to retire comfortably. In this training, you’ll discover the best way to save to reach your retirement goals. We’ll break down the tasks of long-term financial planning into understandable, manageable pieces, including risk tolerance and asset allocation.

Financial boot camp — estate planning and insurance (session 3 of 3)

After working hard to save and invest during your lifetime, protecting your estate is a key part of financial planning. You’ll learn which estate planning documents you need and how to manage your risk through insurance.

Holiday budgeting

Even the most responsible budgeters splurge during the holiday season. This training will help you stay financially balanced and start the New Year guilt-free.

Home buying, the best investment

Few investments offer as good a return as buying a home. In this training, you’ll learn about the home-buying process, how to decide on the right property and how to prepare for a major long-term investment.

Identity theft protection

Identity theft has become a fact of life for many Americans. We’ll discuss how it happens, what you can do to prevent it, recognizing “red flags” and getting back what you lost. We’ll also provide you with a “prevent, protect and recover” checklist.

Investment basics

This training will help you understand the basics of investing. You’ll learn how to get started, set investment goals and choose the right mix of investments for your needs.

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Living off your paycheck

This training takes a common sense, no-nonsense approach to making ends meet. We’ll talk about lowering debt, the difference between “meat vs. gravy” and how to increase wealth.

Managing your money in tough times

Today’s economy doesn’t follow the same rules our parents lived by: that sound financial planning will save the day. We’ll show you new ways to think and act, so you not only survive tough financial times, but come out ahead.

Mind over money

This training will help you examine your relationship with money and how you can make more mindful financial decisions.

Money basics

We’ll discuss money, spending and saving. You’ll learn about the different types of credit, how to understand your credit scores and manage your bills.

Tax tips

This training will help you understand the secrets of lowering your taxable income. Learn how to break down the federal tax reporting system and uncover the mystery of the tax return. You’ll understand how to use deductions and exemptions to reduce your taxes and discover simple strategies for saving tax dollars.

The USA credit rating and you

In 2011, the United States’ credit was downgraded. You’ll learn why this happened, what it means for you and how should you respond.

Take our children to work day

The following child-focused trainings are interactive events with one-hour, half-day or full-day formats. Presenters will tailor the trainings to your needs:

}} Best friends forever (BFF) — an exploration of the benefits and health of good friendships

}} Communication sensations — activities will reveal participants’ communication and leadership strengths, as well as areas for growth

}} Creating your path — pursuing interests, making connections and building a future

}} Good manners will get you everywhere — business etiquette for children

}} Healthy living for kids — how to make good nutrition, sleep and life choices

}} If it’s to be, it’s up to me — accountability and research of school and professional careers

}} Imagination is more important than knowledge — recognizing the importance of creativity in problem-solving

}} It’s not “all about me” — perspective-building event

}} Kids and money — financial literacy

}} Laugh it off — stress management with humor

}} Leadership — what it is and what it takes to be a good leader

}} Teaming up — how to work in teams

}} Two heads are better than one — collaborative problem-solving

}} What am I going to be? — career preparation and understanding

}} Who am I? — a look at how every child is more than gender, grades and peer assessment

}} Why can’t we all get along? — dealing with difficult relationships and working together

Special programs

}} Keynote speaking

}} Health fairs

Anthem Blue Cross and Blue Shield is the trade name of: In Colorado: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Georgia: Blue Cross and Blue Shield of Georgia, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. Anthem Health Plans of New Hampshire, Inc. HMO plans are administered by Anthem Health Plans of New Hampshire, Inc. and underwritten by Matthew Thornton Health Plan, Inc. In Ohio: Community Insurance Company. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin (BCBSWi), underwrites or administers PPO and indemnity policies and underwrites the out-of-network benefits in POS policies offered by Compcare Health Services Insurance Corporation (Compcare) or Wisconsin Collaborative Insurance Company (WCIC). Compcare underwrites or administers HMO or POS policies; WCIC underwrites or administers Well Priority HMO or POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association.