Jaden’s mom is on a ladder changing a light bulb. She falls

off the ladder.

Jaden runs over to see if she is ok, but his mom does not

answer, and is not moving.

Jaden makes sure not to move his mother, and runs to get

help. He knows that this is an emergency.

Jaden runs to the phone and dials 911.

A person called an emergency call taker answers.

The call taker needs important information, and asks

questions like:

what is your address?

what is your phone number?

what happened?

what is your name?

what is your mom’s name?

Jaden needs to stay very calm, and speak clearly. He

needs to listen carefully to all the questions and answer

each one as best as he can. He should always stay on the

line until the call taker tells him that it’s ok to hang up.

Who comes when you call 911?

Police officers, paramedics, and firefighters are all trained to help people when there is an emergency.

It’s always a good idea to lock up your pets before the

emergency workers arrive!

Jaden watches and listens. He is there to open the door

when the fire truck, police and ambulance arrive.

The emergency workers arrive and Jaden opens the door so

that they can help his mother.

The only time you should call 911 is if a person is badly hurt or in danger right now! Things like:

if there has been a car accident.

you see a house that is on fire.

if someone is hurt and not able to talk to you.

someone is having problems breathing or speaking.

you see a crime, like someone hurting someone else, or breaking into someone’s house.

Talk to your parents or an adult you trust about when you

should call 911. If something happens and you are not sure if

it is an emergency, and there are no adults around, it’s a good

idea to call 911.

The call taker will decide if it is an emergency.

NEVER call 911 as a joke. It takes police, ambulance and

fire fighters away from the people who really need help.

If you have heard that if you are bad, the police will take

you away, remember that this is not true. Police officers

are there to help you and keep you safe.

If you have a problem, police officers are happy to help

you. If you have a problem you can ask a police officer for

help – just like if you are in school and you have a problem,

you ask the teacher.

What number should you call when there is an emergency?

Can you fill in all the blanks?

My name is: ______________________________________________

My telephone number is: ____________________________________

My home address is: _______________________________________

My mother’s name is: ______________________________________

My mother’s work number is: ________________________________

Her cell phone number is: ___________________________________

My father’s name is: _______________________________________

My fathers work phone number is: _____________________________

His cell phone number is: ____________________________________

1. You see someone breaking a window at

your neighbours house.

YES

NO

2. There is a car accident.

YES

NO

3. To practice calling 911.

YES

NO

4. Your pet is having trouble walking.

YES

NO

5. You see someone badly hurt.

YES

NO

6. Your friends dare you to call.

YES

NO

7. There is a fire

YES

NO

If something happens that makes you afraid and worried,

and you do not know if it is an emergency, what is the

safest thing to do?

Put a check mark in the correct box.

Lift up the telephone.

Listen for the dial tone.

Press 9

Press 1

Then press 1 again.

When the call taker answers say, “Help I have an emergency!”

The call taker will ask you a few questions to try and figure out the kind of emergency it is, and where the emergency workers should go.

Help is on the way.

Try to stay on the phone until the call taker says that it’s ok to hang up.

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