annual report - timiskaming · 2020. 6. 26. · the fall of 2020 and will guide our work over the...

CANADIAN MENTAL HEALTH ASSOCIATION

COCHRANE-TIMISKAMING

19/20 ANNUAL REPORT

PLANNING OUR FUTURE

CANADIAN MENTAL HEALTH ASSOCIATION

COCHRANE-TIMISKAMING

ANNUAL REPORT 2019/2020

Message from Board Chair and Executive Director . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

About CMHA Cochrane-Timiskaming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Helping clients navigate from hospital to community settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Information Technology brings secure virtual services to clients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Accreditation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Mental Health Week 2019 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Occupational therapist and client persevere despite challenges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Strategic Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Meeting people where they are at! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Statistics at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Financials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

BOARD OF DIRECTORS 2019/2020

Board chair / Sarah Stewart 1st Vice Chair / Christy Marinig 2nd Vice Chair / Paul Crombeen Treasurer / Elizabeth Reid Member at Large / Norm Bolduc

Directors /Erin CowanAmanda CoulasKelly KillinsKelly-Ann O’Mara

Catchment AreaTemiskaming Shores, Englehart, Kirkland Lake and Timmins

TABLE OF CONTENTS

Canadian Mental Health Association, Cochrane-Timiskaming | Annual Report 2019/2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Paul JalbertExecutive Director

Sarah StewartBoard Chair

FROM BOARD CHAIR AND EXECUTIVE DIRECTOR

The 2019/2020 year for Canadian Mental Health Association Cochrane Temiskaming (CMHA-CT) Branch benefited from strengthened community partnerships and navigating new realities, triggered by the COVID19 pandemic .

Paul Jalbert celebrated his first anniversary as executive director . The agency is filled with excitement and anticipation as the final touches of its next strategic plan are completed . The plan is expected to be launched in the fall of 2020 and will guide our work over the course of the next four years .

The successes highlighted in our annual report exemplify the great work being delivered by branch staff and volunteers throughout our local communities . We look forward to continuing to advance our efforts through innovative programs and improved services that address the needs specific to individuals living with, and touched by, mental illness .

We would like to thank our funders, supporters, community partners, volunteers, staff and those we serve for their continued dedication to creating communities where everyone belongs .

A MESSAGE

VISION

A community that embraces mental health as a key to well being .

MISSION STATEMENT

The mission of the CMHA Cochrane-Timiskaming Branch is to help people living with, and touched by, mental illness by providing the supports and services needed on their journey to happy and fulfilling lives, while educating and advocating for a caring community where everyone belongs .

VALUES

Acceptance We are a welcoming organization that provides hope to everyone .

Compassion We conduct ourselves in a compassionate, consistent and reliable manner .

Accessibility We provide appropriate linguistic, cultural, geographic and physically accessible services .

Accountable We are fully accountable to all stakeholders .

Confidentiality We ensure confidentiality and the protection of personal information .

Collaboration We build strong relationships with all stakeholders using the principles of integrity, respect and dignity .

Quality We continually develop quality services and relationships through education, new approaches and leading practices .

ABOUT CMHA COCHRANE-TIMISKAMING


NAVIGATE FROM HOSPITAL TO COMMUNITY SETTINGS

Temiskaming Hospital and CMHA-CT have partnered to implement an Integrated Mental Health and Addictions Client Navigator role, located within the hospital . The position commenced December 2, 2019 with a focus on improving transitions of care for patients with mental health and addictions from hospital to the community setting .

Key roles and responsibilities of the client navigator position:

• Support for patients with mental health and addiction conditions presenting in the emergency department (ED) to redirect and connect (where appropriate) to community-based resources/supports as an alternative to hospital admission

• Support assessment and discharge planning for admitted patients thereby improving transitions of care

• Develop common care/communication/intervention plans for high risk/high use individuals

• Provide follow-up phone calls for patients discharged from hospital and high-risk patients presenting to ED

• Promote community-based services and access• Further Rapid Access to Addiction Medicine

strategies and pathways for those most in need of rapid access to addiction medicine both at the hospital and in the community

• Make recommendations and assist in defining/developing proactive joint response with OPP as a second phase

The system navigator will focus on the most vulnerable, high risk and repeat ED users . It’s hoped this approach and partnership will reduce the need for ED visits while supporting a more community-based recovery model .

HELPING CLIENTS

BRINGS SECURE VIRTUAL SERVICES TO CLIENTS

In a blink of an eye, our business world changed dramatically . Information technology (IT) professionals across the world are busier than ever as they support business continuity efforts during a time of physical isolation and social distancing . For CMHA-CT, this means helping people with the tools and secure solutions to enable communication with peers, clients and other professionals .

From the onset of COVID-19 and with little time for project planning, we pro-actively implemented solutions that helped employees deliver needed secure services in the most user-friendly way . The IT team immediately deployed the necessary equipment to 130 employees to enable them to work

remotely . Rolling out MS Teams also allowed people to meet virtually through chat, audio and video communication, providing business in a not-so-usual but effective way . Additionally, we forced multi factor authentication for remote desktop service and Office 365 to secure our information when working remotely .

We are now part of the CMHA IT Community of Practice which is private to the CMHA IT leads in Ontario . Through MS Team, we share discussions and files to help support the work of the CMHAs across the province . Our work is being shared as a valuable resource for other CMHAs for which we are grateful and proud . Employees have worked hard, been flexible and have adapted to many changes with technology .

Hats off to everyone and thank you for helping to make our IT experience as pleasant as possible .

This year, CMHA-CT began the multi-year process of organizational accreditation through Accreditation Canada . Accreditation is an evaluation of an organization against a set of standard requirements including leadership, client safety, human resources, information technology, quality improvement, infection prevention, medication management, service delivery, and more . It is a challenging and comprehensive process that requires the involvement of many internal contributors . Ultimately, accreditation will ensure that we continue to deliver high quality mental health and addiction services to our communities .

To facilitate accreditation, we created the Accreditation Steering Committee . This regionally represented group, composed of staff members with a variety of clinical and non-clinical roles, is responsible for the management and advancement of the accreditation process . Accreditation Canada has commended our strategy of collaboration and has suggested that our method may be included in future recommendations . Despite the COVID-19 pandemic, we are confident that we will be prepared for our on-site accreditation survey in March 2021 .

ACCREDITATION

INFORMATION TECHNOLOGY


Mental Health Week (MHW) is an annual awareness week that occurs during the first week of May . MHW raises awareness and helps decrease stigma about the variety and prevalence of mental health issues .

The Mental Health Week Committee (MHWC), led by frontline staff is comprised of nine individuals: five in Timmins, two in Kirkland Lake, and two in Timiskaming Shores . The turnout for MHW 2019 was 3-5 times larger than last year . This is the MHWC’s signature event, demonstrating the importance of #GetLoud .

This year’s highlights included:

• Illuminating Hollinger Headframe in green to support the CMHA Shine Green campaign to raise awareness about mental health

• The successful Walk for Wellness at Gillies Lake, Timmins Ontario supported by our amazing multiple community partners: Tai Chi Society, Project Love, Timmins Native Friendship Centre, Misiway Community Health Centre, NEOFACS and Porcupine Health Unit

• Holding a series of mindfulness activity workshops for clientele at Intrepid Place and a Smoothie/Health Bar hosted by the FUN team

• Performing random acts of kindness by staff• Recognizing Diversity Living, a supportive living

environment, for their work in promoting mental health

• Free public film night sponsored by Timiskaming Shores with street teams providing promotional items and information

• Free cardio dance class and public swim sponsored by the Kirkland Lake group and a local fitness studio, plus Random Acts of Kindness with free promo bags containing $5 Tim Hortons card, contact information and other promotional items

Overall, we saw an increase in community partner participation with our Walk for Wellness, expanded media coverage, and garnered significant positive results from our staff feedback which topped a 6 .83 average response out of seven . Well done CMHA-CT!

MENTAL HEALTH WEEK PROCLAMATION AT CITY HALL

MENTAL HEALTH WEEK 2019

PERSEVERE DESPITE CHALLENGES

Referred through the primary care clinic, I worked with a client who experienced extensive cognitive impairment due to an acquired brain injury . Previously, they were fully independent, gainfully employed and living alone . Following the injury, they were consigned to retirement home living . I was asked to help optimize the client's safety in their apartment, but upon meeting the client, it became clear they were struggling with a loss of meaningful activity and independence . In particular, they relied on friends for transportation and their goal was to use public transit to increase independence and community engagement .

This turned out to be a struggle . The client's memory was severely impaired and retaining information from one appointment to the next was difficult . Medical

complications delayed the process, and throughout the experience, missed appointments and setbacks were commonplace . Together, the client and I persevered . Neither of us gave up despite the barriers to progress . Eventually we started to see success . At first, we met at the apartment and I travelled with them . Eventually, we met at the bus station and later at the mall (a trip which had many complicated bus numbers and a transfer) . Months later, the client successfully navigated their first medical appointment alone . The courage and perseverance resulted in a greater level of independence initially thought impossible . Although it is a small step, claiming the skill of public transit has allowed this individual to reclaim some of their life again .

That's a good news story we can all get behind!

This year, the CMHA-CT began developing the 2020-2024 Strategic Plan . A strategic plan is a roadmap that helps us make decisions and points us in the right direction . It outlines our vision for the future and defines us as an organization .

One of the key components in the development of a strategic plan is the engagement and consultation with members of our community . We gathered diverse feedback from our board of directors, staff, community partners, and community members . These engagement

opportunities were conducted through an equity lens, deliberately taking into consideration the perspectives of especially vulnerable populations such as members of Indigenous, LGBT2SQ+, Francophone, and seniors’ communities .

Although the COVID-19 pandemic has put a slight delay in our consultations, we continue to look for creative ways to engage community members so all voices can be included . As a result, the strategic direction of our new plan will be representative, meaningful, and deliberate .

STRATEGIC PLAN

OCCUPATIONAL THERAPIST AND CLIENT


I live with serious and persistent mental health issues . It’s been a journey to get to where I am today, from living in a recovery home to working with people who are in our housing program, and the agency as a whole . I use my story and the challenges I have overcome to help encourage my clients . I relate and connect with clients on different levels and empower my clients to take control over their own lives and not let their illness take control of them . Letting them know that recovery is possible .

As a peer support, I’m able to be involved in different ways by sharing my experience:

• Providing one-on-one support to clients meeting them where they are at . This includes taking calls, doing check-ins, linking appropriate services, collaborating with community agencies, partaking in team meetings and attending to crisis when needed .

• Developing and leading a peer chat group based on topics that help clients build life skills such as self-esteem, setting boundaries, and mindfulness . I facilitate Wellness Recovery Action Plan (WRAP) sessions . WRAP is an eight-week program that supports people so they can keep themselves well . I developed an alternate reality group that helps individuals understand their diagnosis and symptoms and develop coping mechanisms .

Facilitating a family information support group,I am able to share my personal experiences with mental illness, provide information on mental health issues, share community supports, and advise ways to work through challenges to better understand and help their loved ones .

I love my job at CMHA-CT . Some days can be tough, but I get great satisfaction in helping others . I would like to thank CMHA for not only giving me the opportunity to do what I do but everyone in the agency for their support .

MEETING PEOPLE WHERE THEY ARE AT!

MENTAL HEALTH PROGRAMS

YOUTH JUSTICE

PRIMARY CARE

JUSTICE PROGRAMS

RENT SUPPLEMENT

HOUSING SUPPORT TAMISKAMING

Funded by Northeast Local Health Integration Network

1,831 individuals served

32,730 face-to-face visits

27,630 telephone visits

Funded by Ministry of Children, Community and Social Services

14 individuals served

47 face-to-face visits

13 telephone visits

Funded by Ministry of Health



1,147 telephone visits

Funded by Ministry of Community, Children and Social Services



884 telephone visits

Funded by Ministry of Health




Funded by District of Timiskaming Social Services Administration Board




STATISTICS AT A GLANCE

Canadian Mental Health Association, Cochrane-Timiskaming | Annual Report 2019/2020 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

4.4%

0.9%

5.4%

0.2%

5.7%

83.3%

59.2%6.8%

0.2%

4.8%

3.6%

3.1%

1.4%

3.3%

1.0%

1.4%

15.3%

SOURCES o f REVENUE

PROGRAM EXPENSES

REVENUE

North East LHIN . . . . . . . . . . . . . . . . . . . . . . .$ 10,537,831

MOH . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 723,254

Other Provincial government . . . . . . . . . . . . . . . . $ 23,925

Donations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 10,761

Rental income . . . . . . . . . . . . . . . . . . . . . . . . . . $ 681,116

Amortization of deferred capital contributions . . $ 111,714

Interest and other income . . . . . . . . . . . . . . . . . $ 559,733

TOTAL: $ 12,648,334

EXPENSES

Case Management, Mental Health Counselling & Treatment,

Crisis Intervention . . . . . . . . . . . . . . . . . . . . . .$ 7,643,493

Assertive Community Treatment Teams . . . . . .$ 1,970,437

Community Mental Health Clinic . . . . . . . . . . . . . $ 133,233

Early Psychosis Intervention . . . . . . . . . . . . . . . . $ 175,848

Mental Health Court Support . . . . . . . . . . . . . . . $ 421,799

Social/Recreational, Peer Support . . . . . . . . . . . $ 175,595

Psycho-geriatric Services . . . . . . . . . . . . . . . . . . $ 402,010

Addictions Treatment . . . . . . . . . . . . . . . . . . . . . $ 465,071

Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $ 621,133

Health Promotion and Education . . . . . . . . . . . . . $ 25,016

Commercial rental . . . . . . . . . . . . . . . . . . . . . . . $ 871,854

TOTAL: $ 12,905,489

0 3000000 6000000 9000000 12000000 15000000

2015-2016

2016-2017

2017-2018

2018-2019

2019-2020

REVENUETREND

$ 12,782,696

$ 12,973,859

$ 13,771,517

$ 14,582,879

$ 12,648,334

The Independent Auditor's Report will be made available upon request .

CMHA COCHRANE-TIMISKAMING YEAR ENDING MARCH 31, 2020

FINANCIALS

cmhact .ca | @CMHACochraneTimiskaming | @CMHACochraneTim

Canadian Mental Health Association, Cochrane-Timiskaming Branch

Timmins Office330 Second Avenue, Suite 201Timmins, ON P4N 8A4Tel: 705-267-8100

Kirkland Lake Office5 Kirkland Street EastKirkland Lake, ON P2N 1N9Tel: 705-567-9596

New Liskeard OfficeP .O . Box 249310 Whitewood AvenueNew Liskeard, ON P0J 1P0Tel: 705-647-4444

annual report - timiskaming · 2020. 6. 26. · the fall of 2020 and will guide our work over the...

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