annual report 2016thisisfocusgroup.co.uk/downloads/financial_statement.pdf · maximise the...

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0330 024 2000 focus-grp.co.uk

Contents

1. Focus Group at a Glance

2. Our Product Portfolio

3. Our Business Model

4. Financial Performance & Achievements

5. Priorities for 2017

Focus Group 03Annual Report 2016

Welcome to the Focus Group Annual Report for 2016, a year where all our services grew and our enhanced business model delivered success.

Established in 2003, Focus Group has delivered dynamic growth at over 20% year on year. We’ve been listed in the Deloitte Fast 50, the EMEA 500 and on four separate occasions in the Sunday Times Tech Track.

Focus Group is an award winning leading UK communications provider, specialising in all aspects of Business Communications to SME, Mid-Market and Enterprise clients in the private and public sector. We provide cost-effective solutions across a wide range of products, such as IP Voice, Mobiles, Data, IT Support, IAAS, SAAS, Security, Print, Media and Energy.

focus-grp.co.uk [email protected] 024 2000

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Focus Group at a Glance

10,000 plus

Leading UK communications provider

300 staff and Stakeholders

Operational Excellence across multiple sectors

Net Promoter Score

+58%

customers across the UK

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Social Responsibility sponsors

Multiple Award winning company

CorporateInvestment

Turnover grew by

£11m (32%) to £45.5m

Customer CharterOur Customer Promise


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Our Product Portfolio06

VOICE

We provide a broad range of communication services to business customers of all sizes in both the private and public sector, both through our direct sales team and a network of channel partners. Our products include Fixed Lines & Calls, IP Telephony, Hosted Telephone Systems, Broadband, Unified Communications, Mobile Convergence, Inbound and Contact Centre Solutions

MOBILE As one of the largest independent providers of business mobile solutions in the UK, Focus has access to a wide-range of bespoke tariff packages and pricing. Maintaining independence is crucial as we continue to offer our customers mobile solutions to suit the needs of their businesses. We offer a full range of mobile handsets, from the very basic right up to the latest high-specification smartphones and tablet devices. IT Focus provide an extensive range of both Cloud and traditional on premise IT solutions. We ensure our clients maximise the potential of their IT infrastructure whilst reducing costs associated with employing in house IT support. Benefits of our support packages include a permanently manned helpdesk, 24/7 client server monitoring and the security of knowing your IT is being managed competently.

DATA For secure and reliable network connectivity, Focus provides tailored solutions to suit individual requirements. This often involves integrating products and services from multiple suppliers to provide a unique solution, with full support throughout implementation and in-life service. Connectivity is a critical business tool for any company in the 21st Century, and we provide a range of solutions to enhance your productivity and allow a more flexible working environment.

MEDIA Our award-winning design agency is formed of creative individuals who specialise in innovative branding, digital marketing, web design and development. Over the last 10 years we have been delivering brand identities, web platforms, strategic eCommerce, SEO, photography, animation, video and printed content across a diverse range of industries and sectors. PRINT Focus specialises in multi-functional print, copy, scan and fax products and services. Working with a range of leading manufacturers allows us to offer a tailored solution to meet your business needs, helping you to streamline your business and improve efficiently, competitively. Our flexible finance options, partnered with our dedicated Account Management and free unbiased advice ideally positions us to find the best solution for your business. SECURITY Focus specialise in the design, supply and implementation of Security and Audio Visual solutions to organisations across the UK. We also provide comprehensive consultancy and design services that help create secure and adaptable multi-purpose environments that are comfortable to work in and use affordable technology to engage audiences and boost productivity. ENERGY Working with a range of preferred energy supply partners, Focus are able to offer expert and unbiased advice to businesses, resulting in competitive energy tariffs to meet the requirements of our customers. Smart metering services can now be provided ensuring that energy usage can be monitored and managed based on accurate consumption data with a view to reducing the carbon footprint.

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Focus Group is a leading independent UK supplier of bespoke business solutions


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The Complete Business Solution

VOICE

MEDIA

MOBILE

DATAPRINT

ITEN

ERG

Y

SECURITY

SME Enterprise

ChannelPartners

ResellerChannel

DirectSales

UKCustomer

Base

MidMarket

Our Business Model

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VoiceMobileITDataMediaPrintSecurityEnergy


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Our core purpose is to continue as a leading UK solutions provider for our customers, employees and communities

Chris Goodman | Joint Managing Director

2016 Financial Highlights

Turnover grew by £11m (32%) to £45.5m. £7.6m of this was organic growth.

The Acquisition of Rainbow Telecom led to £3.4m additional revenues.

Gross profit grew by over 20% to £15m.

Operating profit grew by 17% to £6m.

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£55m

£50m

£45m

£40m

£35m

£30m

£25m

£20m

£15m

£10m

£5m

£1m

2004/2005

£331,141

2005/2006

£1,637,831

2006/2007

£3,105,261

2007/2008

£4,289,397

2008/2009

£5,964,810

2009/2010

£13,164,224*

2010/2011

£12,460,141

2011/2012

£17,274,460

2012/2013

£23,529,224

2013/2014

£28,224,335

2014/2015

£34,400,000

2015/2016

£45,500,000

2016/2017

£55,000,000**

Financial Years* 18 month financial year

** Projected

Financial Performance & Achievements

2016 Achievements & Collaborations

Introduction of Customer Charter – Our promise to our customers

Launch of INTO Focus – Employee Engagement Scheme training programme

Launch of Comms Collaboration Group – Strategy group to develop our businesses

Social Responsibility – Supported ten charities throughout 2016

Staff Benefits – Developed enhanced opportunities


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Our staff are paramount to our business. We invest in our employees and reward them for their commitment to Focus Group and our customers.

Ralph Gilbert | Joint Managing Director



Strategic Aims

Focus Group’s commercial strategy and core values are essential to the Group’s success. By operating both direct sales teams and a reseller channel, the Group is strategically well positioned for future challenges. We aim to deliver our products and services based on the following: • Product and Service Excellence

• Development and Innovation

• Retention of Customers and Staff

Office Relocation With staff numbers approaching 300, office space has become a priority. We have reserved a site and are in the early stages of developing a 30,000sq. ft. purpose built premises. The new building is likely to be ready for occupation by the end of 2018. These larger premises will result in an increase of job opportunities and help to facilitate our aggressive growth plans. Executive Board Our Executive Board sets out Focus Group’s strategy to oversee and implement its core purpose to continue as a leading UK solutions provider for customers, employees and communities. 2017 will see the appointment of further board members to support the Group through its continued growth moving towards Enterprise.

Customer Centricity With growth continuing at a rapid rate, we are implementing controls and reporting around our customer’s experiences. We monitor the customer satisfaction levels by using surveys to assess our Net Promoter Scores (NPS) across a number of areas. The introduction of our Customer Charter and customer service training videos will help to ensure that service levels are consistently high across the company. Employee Engagement As the company continues to grow, maintaining employee engagement becomes more challenging. 2016 saw the launch of ‘INTO Focus’, a programme aimed at ensuring that all new staff receive a coherent message about Focus, our history and culture.

Further efforts will continue in 2017 to develop how we maximise employee engagement.

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Priorities for 2017

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Focus Group Europa House,46-50 Southwick Square Southwick BN42 4FJ

annual report 2016thisisfocusgroup.co.uk/downloads/financial_statement.pdf · maximise the...

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