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Rabobank Annual Report 2016

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  • Rabobank

    Annual Report 2016

  • 1

    Pillar 3 report

    An overview of the risk management and the capital adequacy of Rabobank.

    Company Financial Statements 2016 Rabobank

    The balance sheet and the profit and loss statement of Rabobank, with notes.

    Consolidated Financial Statements 2016 Rabobank

    The balance sheet and the profit and loss statement for the entire Rabobank Group, with notes.

    Corporate governance

    Retrospective on 2016 by the Supervisory Board. Explanation of the new governance structure of Rabobank.

    Management report

    Overview of the strategy, developmentsand financial results and corporate social responsibility and sustainability of Rabobank Group

    Annual Report 2016

    250

    10 A

    ugus

    t 201

    7 - 1

    3:41

    164

    294

    Glossary of terms 395

    Colophon 399

    148

    4

    Corporate governance

    Management report

    Consolidated Financial Statements

    Company Financial Statements

    Pillar 3 report

  • 2 Rabobank Annual Report 2016

    Chairmans foreword

    Rabobanks transition got off to a good start in 2016. We are a leading customer-oriented cooperative bank in the Netherlands and in food & agri worldwide. We are committed to making a substantial contribution towards achieving wealth and prosperity in the Netherlands and to resolving the food issue worldwide. I am proud that, thanks to the enormous efforts of our professionals, all businesses have generated improved results, both in the Netherlands and abroad, and that surveys among our 8.7 million customers show that customer satisfaction has risen. Based on the developments in 2016, we look to the future with confidence.

    Satisfied customersOur strategic direction for 2020 rests on three pillars: excellent

    customer service, improving our financial results, and a more

    flexible and stronger balance sheet. In 2016, we achieved

    what we set out to do in all three areas. Customer satisfaction

    rose thanks to the efforts of our employees, investments in

    digitalisation, organisational changes, and improvements in our

    service and product offering. In the Netherlands, our market

    shares rose or maintained their strong position, and outside

    the Netherlands, we further expanded our leadership in food

    & agri. In 2016 we took several new initiatives to improve our

    customer service and to innovate. A good example of this is

    the fact that we now give our customers the opportunity to

    obtain a mortgage offer in one week. Since 1 July 2016, we have

    offered interest rate averaging to our mortgage customers.

    Commercial customers whose funding needs are less than

    EUR 1 million have benefited from our service that offers clarity

    on their funding request within one day. In sectors experiencing

    structural problems, such as glass horticulture, pig farming and

    the dairy industry, Rabobank is taking the lead in the search

    for solutions. We are taking responsibility, in partnership with

    the sector.

    For our Wholesale clients, we were able to play a leading role in

    many major food & agri and other transactions in the Netherlands

    and worldwide. We were recently named the Best Commodity

    Bank by Global Finance Magazine. 2016 was also a successful

    year for the international Rural business, with high customer

    satisfaction scores and growth in the loan portfolio. One of the

    highlights was the Farm to Fork event on innovation in food &

    agri. The event was a showcase for how the bank brings clients

    together and shares knowledge.

    New cooperative structureOn 1 January 2016, our new cooperative structure came into

    effect, making us more customer-oriented and more effective.

    In the new governance model, the local Rabobanks have

    a maximum focus on serving our customers in the Netherlands.

    Where possible, we perform support functions centrally.

    We putintensive effort into this transition in 2016.

    Good results, strong bank2016 was a year of contrast for Rabobank in financial terms.

    Thanks to a good operational result, our net profit amounted

    to EUR 2,024 million. As the economy picked up, we saw

    a sharp reduction in loan impairment charges. We also

    succeeded in bringing down costs. The result came under

    substantial downward pressure from non-recurring items such

    as restructuring costs, an extra provision for compensating

    commercial customers with an interest rate derivatives contract,

    and an impairment on the stake in Achmea. The underlying

    operating profit before tax was EUR 4,090 million, 14% higher

    than in 2015.

    A strong capital base is one of the main pillars of Rabobanks

    strategy. Our objective is to achieve a common equity tier 1

    ratio of at least 14% in 2020 and a total capital ratio of at least

    25%. In 2016, we once again reinforced our strong capital

    position, partly through the sale of Athlon. The recent issue

    of new Rabobank Certificates with a nominal amount of

    EUR 1.5 billion also impacts the fully loaded common equity

    tier 1 ratio, thereby accelerating the realisation of our target

    of at least 14% in anticipation of a possible increase in capital

    requirements.

    Contents Foreword Management report Corporate governance Company Financial StatementsConsolidated Financial Statements Pillar 3

  • 3 Chairmans foreword

    OutlookIn 2017, Rabobank will continue to invest in customer service

    provision. We will give priority to our digital activities and

    innovation, in combination with our identity as a bank firmly

    anchored in local communities and always nearby. Outside

    the Netherlands, we are capitalising on the growth potential

    in Rural Banking, and through our focus on food & agri, are

    reinforcing our leading position in the food & agri chain for

    our Wholesale clients. We are operating in an environment

    of modest economic growth, but also at a time of economic

    and political uncertainty around the world. In Europe, the

    consequences of Brexit and the outcome of elections in

    the Netherlands, Germany and France will be influential factors.

    Overall, the positive developments Rabobank experienced in

    2016 give us confidence for 2017. We are very grateful to our

    customers and our staff for their strong commitment to the

    cooperative Rabobank in the year 2016 and beyond. We live

    in a world of great uncertainties, both for individual citizens

    and for society as a whole. Against this backdrop, we believe

    there is an enduring need for a rock-solid cooperative bank

    that can help its retail and commercial customers realise their

    wishes and ambitions, both in the Netherlands and in food &

    agri worldwide.

    In 2016, we took steps to reduce the balance sheet, including

    the sale of mortgage portfolios to investors and a more intense

    focus on core activities. We intend to take more of the loan

    portfolio off-balance and will continue to reduce the balance

    sheet in 2017.

    EmployeesWe are extremely grateful to our employees for their efforts

    in what was a very intensive year. The banks transition

    is proceeding at good speed and will continue in 2017.

    This requires a huge effort from our employees. Our internal

    research shows that there is broad support for the strategic

    direction of Rabobank and a high level of loyalty to the mission,

    but also that people feel under pressure from the pace of

    change. Many colleagues have seen their traditional workplace

    disappear as we have digitalised our service provision and

    implemented much-needed improvements, particularly in the

    back-office and support functions. We are introducing a number

    of measures designed to maintain motivation and promote

    passion. These include a new performance management system

    that focuses on personal leadership and enhancing expertise in

    ones field, and a programme to promote mental and physical

    fitness. Diversity also has our attention: women now occupy

    25.8% of the senior roles at Rabobank.

    Social impactRabobank commits itself to achieving progress in society

    and in the Sustainable Development Goals defined by the

    United Nations, through its Banking for Food and Banking for

    the Netherlands. We have received many accolades for our

    efforts on sustainability. In the Dutch Transparency Benchmark,

    we earned joint first place in the financial institutions category

    and came in 11th on the ranking of more than 200 large Dutch

    organisations. RobecoSAM puts Rabobank at number 7 in its

    worldwide ranking of over 100 international banks. Sustainalytics

    analysed 396 banks worldwide, ranking Rabobank number 1

    for its positive impact on the environment. Our joint venture

    with FMO and Norfund underlines our deep commitment to

    sustainable growth and development in Africa and its local

    financial sector. Together we invest in African banks to stimulate

    growth. Also worthy of mention, is our first green bond, issued

    in 2016 with a total value of EUR 500 million. We will invest

    the returns in sustainable energy projects, such as wind farms

    and solar panels. Beyond that, in 2016, Rabobank once again

    contributed to numerous social and charitable initiatives, by

    making our staff available or by sharing our knowledge, network

    and fi