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Rabobank
Annual Report 2016
1
Pillar 3 report
An overview of the risk management and the capital adequacy of Rabobank.
Company Financial Statements 2016 Rabobank
The balance sheet and the profit and loss statement of Rabobank, with notes.
Consolidated Financial Statements 2016 Rabobank
The balance sheet and the profit and loss statement for the entire Rabobank Group, with notes.
Corporate governance
Retrospective on 2016 by the Supervisory Board. Explanation of the new governance structure of Rabobank.
Management report
Overview of the strategy, developmentsand financial results and corporate social responsibility and sustainability of Rabobank Group
Annual Report 2016
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Glossary of terms 395
Colophon 399
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Corporate governance
Management report
Consolidated Financial Statements
Company Financial Statements
Pillar 3 report
2 Rabobank Annual Report 2016
Chairmans foreword
Rabobanks transition got off to a good start in 2016. We are a leading customer-oriented cooperative bank in the Netherlands and in food & agri worldwide. We are committed to making a substantial contribution towards achieving wealth and prosperity in the Netherlands and to resolving the food issue worldwide. I am proud that, thanks to the enormous efforts of our professionals, all businesses have generated improved results, both in the Netherlands and abroad, and that surveys among our 8.7 million customers show that customer satisfaction has risen. Based on the developments in 2016, we look to the future with confidence.
Satisfied customersOur strategic direction for 2020 rests on three pillars: excellent
customer service, improving our financial results, and a more
flexible and stronger balance sheet. In 2016, we achieved
what we set out to do in all three areas. Customer satisfaction
rose thanks to the efforts of our employees, investments in
digitalisation, organisational changes, and improvements in our
service and product offering. In the Netherlands, our market
shares rose or maintained their strong position, and outside
the Netherlands, we further expanded our leadership in food
& agri. In 2016 we took several new initiatives to improve our
customer service and to innovate. A good example of this is
the fact that we now give our customers the opportunity to
obtain a mortgage offer in one week. Since 1 July 2016, we have
offered interest rate averaging to our mortgage customers.
Commercial customers whose funding needs are less than
EUR 1 million have benefited from our service that offers clarity
on their funding request within one day. In sectors experiencing
structural problems, such as glass horticulture, pig farming and
the dairy industry, Rabobank is taking the lead in the search
for solutions. We are taking responsibility, in partnership with
the sector.
For our Wholesale clients, we were able to play a leading role in
many major food & agri and other transactions in the Netherlands
and worldwide. We were recently named the Best Commodity
Bank by Global Finance Magazine. 2016 was also a successful
year for the international Rural business, with high customer
satisfaction scores and growth in the loan portfolio. One of the
highlights was the Farm to Fork event on innovation in food &
agri. The event was a showcase for how the bank brings clients
together and shares knowledge.
New cooperative structureOn 1 January 2016, our new cooperative structure came into
effect, making us more customer-oriented and more effective.
In the new governance model, the local Rabobanks have
a maximum focus on serving our customers in the Netherlands.
Where possible, we perform support functions centrally.
We putintensive effort into this transition in 2016.
Good results, strong bank2016 was a year of contrast for Rabobank in financial terms.
Thanks to a good operational result, our net profit amounted
to EUR 2,024 million. As the economy picked up, we saw
a sharp reduction in loan impairment charges. We also
succeeded in bringing down costs. The result came under
substantial downward pressure from non-recurring items such
as restructuring costs, an extra provision for compensating
commercial customers with an interest rate derivatives contract,
and an impairment on the stake in Achmea. The underlying
operating profit before tax was EUR 4,090 million, 14% higher
than in 2015.
A strong capital base is one of the main pillars of Rabobanks
strategy. Our objective is to achieve a common equity tier 1
ratio of at least 14% in 2020 and a total capital ratio of at least
25%. In 2016, we once again reinforced our strong capital
position, partly through the sale of Athlon. The recent issue
of new Rabobank Certificates with a nominal amount of
EUR 1.5 billion also impacts the fully loaded common equity
tier 1 ratio, thereby accelerating the realisation of our target
of at least 14% in anticipation of a possible increase in capital
requirements.
Contents Foreword Management report Corporate governance Company Financial StatementsConsolidated Financial Statements Pillar 3
3 Chairmans foreword
OutlookIn 2017, Rabobank will continue to invest in customer service
provision. We will give priority to our digital activities and
innovation, in combination with our identity as a bank firmly
anchored in local communities and always nearby. Outside
the Netherlands, we are capitalising on the growth potential
in Rural Banking, and through our focus on food & agri, are
reinforcing our leading position in the food & agri chain for
our Wholesale clients. We are operating in an environment
of modest economic growth, but also at a time of economic
and political uncertainty around the world. In Europe, the
consequences of Brexit and the outcome of elections in
the Netherlands, Germany and France will be influential factors.
Overall, the positive developments Rabobank experienced in
2016 give us confidence for 2017. We are very grateful to our
customers and our staff for their strong commitment to the
cooperative Rabobank in the year 2016 and beyond. We live
in a world of great uncertainties, both for individual citizens
and for society as a whole. Against this backdrop, we believe
there is an enduring need for a rock-solid cooperative bank
that can help its retail and commercial customers realise their
wishes and ambitions, both in the Netherlands and in food &
agri worldwide.
In 2016, we took steps to reduce the balance sheet, including
the sale of mortgage portfolios to investors and a more intense
focus on core activities. We intend to take more of the loan
portfolio off-balance and will continue to reduce the balance
sheet in 2017.
EmployeesWe are extremely grateful to our employees for their efforts
in what was a very intensive year. The banks transition
is proceeding at good speed and will continue in 2017.
This requires a huge effort from our employees. Our internal
research shows that there is broad support for the strategic
direction of Rabobank and a high level of loyalty to the mission,
but also that people feel under pressure from the pace of
change. Many colleagues have seen their traditional workplace
disappear as we have digitalised our service provision and
implemented much-needed improvements, particularly in the
back-office and support functions. We are introducing a number
of measures designed to maintain motivation and promote
passion. These include a new performance management system
that focuses on personal leadership and enhancing expertise in
ones field, and a programme to promote mental and physical
fitness. Diversity also has our attention: women now occupy
25.8% of the senior roles at Rabobank.
Social impactRabobank commits itself to achieving progress in society
and in the Sustainable Development Goals defined by the
United Nations, through its Banking for Food and Banking for
the Netherlands. We have received many accolades for our
efforts on sustainability. In the Dutch Transparency Benchmark,
we earned joint first place in the financial institutions category
and came in 11th on the ranking of more than 200 large Dutch
organisations. RobecoSAM puts Rabobank at number 7 in its
worldwide ranking of over 100 international banks. Sustainalytics
analysed 396 banks worldwide, ranking Rabobank number 1
for its positive impact on the environment. Our joint venture
with FMO and Norfund underlines our deep commitment to
sustainable growth and development in Africa and its local
financial sector. Together we invest in African banks to stimulate
growth. Also worthy of mention, is our first green bond, issued
in 2016 with a total value of EUR 500 million. We will invest
the returns in sustainable energy projects, such as wind farms
and solar panels. Beyond that, in 2016, Rabobank once again
contributed to numerous social and charitable initiatives, by
making our staff available or by sharing our knowledge, network
and fi