annual report 2013-2014

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Shri Pranab Mukherjee, the President of India inaugrating the Asia Pacific Postal Union (APPU) Congress at Vigyan Bhawan, New Delhi, on 3rd September 2013.

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okf"kZd fjiksVZAnnual Report

2013-14

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Department of Posts

Ministry of Communications and Information Technology

Government of India

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v/;k; 8 varjkZ"Vªh; O;olk; ,oa lg;ksx 56

v/;k; 9 foÙkh; lsok,a 66

v/;k; 10 chek 70

v/;k; 11 foÙkh; çca/ku 76

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v/;k; 17 lkekU; egRo ds fo"k; 104

v/;k; 18 tu f'kdk;rsa 114

v/;k; 19 lrdZrk ç'kklu 118

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vuqca/k 2 ys[kk&ijh{kk fjiksVZ ds yafcr iSjk 126

vuqca/k 3 ifj.kke lajpuk nLrkost 2012&13 128

vuqca/k 4 dk;Z&fu"iknu ewY;kadu fjiksVZ 2012&13 190

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Page No.

Chapter 1 An overview 7

Chapter 2 Organisational Structure 13

Chapter 3 Postal and Mail Operations 19

Chapter 4 Project Arrow 27

Chapter 5 IT Modernization Project 33

Chapter 6 Business Development and Marketing 35

Chapter 7 Rural Business 49

Chapter 8 International Business and Cooperation 57

Chapter 9 Financial Services 67

Chapter 10 Insurance 71

Chapter 11 Financial Management 77

Chapter 12 Philately 85

Chapter 13 Human Resource Development 89

Chapter 14 Strength of Personnel 93

Chapter 15 Gender Issues 101

Chapter 16 Facilities for Differently Abled Employees 103

Chapter 17 Issues of General Importance 105

Chapter 18 Public Grievances 115

Chapter 19 Vigilance Administration 119

Chapter 20 Development activities in North Eastern Region 121

Annexure 1 Audit Observations of C & AG 125

Annexure 2 Audit Report Paras Pending 127

Annexure 3 Result Framework Document 2012-13 129

Annexure 4 Performance Evaluation Report 2012-13 191

CONTENTS

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rkfydk 1 Mkd ifj;kr 20

rkfydk 2 eujsxk ys[ks vksj laforfjr jkf'k 50

rkfydk 3 cpr cSad ;kstuk & çksQkby 66

rkfydk 4 Mkd thou chek/xzkeh.k Mkd thou chek O;olk; fu"iknu 70

rkfydk 5 Mkd thou chek/xzkeh.k Mkd thou chek ij cksul dh nj 72

rkfydk 6 Mkd thou chek/xzkeh.k Mkd thou chek esa fuiVk, x, nkos 72

rkfydk 7 o"kZ 2011&12 vkSj 2012&13 ds fy, jktLo ,oa O;; 76

rkfydk 8 2011&12 vkSj 2012&13 esa ,tsalh lsokvksa ds ifj.kkeLo:i dk;ZdkjhO;; dh olwyh

78

rkfydk 9 2012&13 ds nkSjku vH;fiZr fuf/k;ka ,oa cpr 80

rkfydk 10 fofHkUu Mkd lsokvksa dh vkSlr ykxr vkSj vkSlr jktLo 82

rkfydk 11 dkfeZd: 31-03-2013 dks okLrfod fLFkfr 92

rkfydk 12 31-03-2013 dks vuqlwfpr tkfr/vuqlwfpr tutkfr;ksa ds deZpkfj;ksa dhla[;k

96

rkfydk 13 31-03-2013 dks HkwriwoZ lSfudksa] fodykax HkwriwoZ lSfudksa vkSj efgyk deZpkfj;ksa dh la[;k

98

rkfydk 14 iwoksZÙkj {ks= esa ;kstuk O;; 120

rkfydk 15 iwoksZÙkj {ks= esa çf'k{k.k 120

LIST OF TABLES

Table No. Page No.

Table 1 Mail Traffic 21

Table 2 MGNREGA Accounts and Amount disbursed 51

Table 3 Saving Bank Schemes - Profile 67

Table 4 Performance of PLI/RPLI 71

Table 5 Rate of Bonus on PLI/RPLI 73

Table 6 Claims Settled in PLI/RPLI 73

Table 7Revenue and Expenditure for the year 2011-12 and2012-13

77

Table 8 Recovery of Working Expenses on Account of AgencyServices in 2011-12 and 2012-13 79

Table 9 Funds Surrendered and Savings during 2012-13 81

Table 10Average Cost and Average Revenue of various PostalServices

83

Table 11 Personnel: Actual strength as on 31.03.2013 93

Table 12 Number of Employees: Scheduled Castes/Tribes as on31.03.2013

97

Table 13 Number of Employees: Ex-servicemen, Disabled Ex-servicemen & Women as on 31.03.2013

99

Table 14 Plan Expenditure in the North Eastern Region 121

Table 15 Training in the North Eastern Region 121

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6

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1569210.13%

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154856

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263599

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1-1 Hkkjr esa orZeku Mkd ç.kkyh Hkkjrh; Mkd?kjvf/kfu;e 1854 ds lkFk vfLrRo esa vkbZA mlh o"kZ jsyMkd lsok dh LFkkiuk dh xbZ rFkk Hkkjr ls xzsV fczVsuvkSj phu rd ,d ubZ leqæh Mkd lsok çkjaHk dh xbZArFkkfi] Hkkjr esa ;qxksa ls vusd lqO;ofLFkr Mkd ç.kkfy;kajgh gSa ftuesa ekS;Zdky ls ysdj fofHkUu fj;klrksa }kjkLFkkfir rFkk 1776 esa y‚MZ Dykbo }kjk çkjaHk dh xbZfczfV'k Mkd ç.kkyh 'kkfey gSaA ns'k Hkj esa ekU; çFke

Mkd&fVdV 01 väwcj] 1854 dks tkjh fd;k x;kftlesa oguh; vkSj ,d leku Mkd nj nwjh dh ctk;otu ds vk/kkj ij miyC/k djkbZ xbZA rc ls ysdjMkd foHkkx ,d egku laLFkk ds :i esa lkfcr gqvk gStks jk"Vª ds lkekftd&vkfFkZd dk;Zdykiksa esa egRoiw.kZHkwfedk fuHkkrk gSA Hkkjrh; Mkd usVodZ fo'o dk lclscM+k Mkd usVodZ gS ftldh ns'k ds dksus&dksus rd igqapgSA

1-2 ;|fi foHkkx dk çeq[k dk;Zdyki Mkd dhçkslsflax] ikjs"k.k vkSj bldk forj.k djuk gS] rFkkfifoHkkx us fofo/k fjVsy lsok,a Hkh çkjaHk dh gSa ftuesa /kuçs"k.k] cSafdax rFkk chek 'kkfey gSA gky gh esa Mkd foHkkxus eujsxk vkSj lkekftd lqj{kk isa'ku ;kstukvksa tSlslkekftd ykHk Hkqxrkuksa dh 'kq:vkr dh gSA ubZifjfLFkfr;ksa vkSj pqukSfr;ksa dk lkeuk djus ds mís'; ls

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v/;k; 1

ifjn`';

ANNUAL REPORT 2013-14

7

1.1 The present postal system in India cameinto existence with the Indian Post Office Act of1854. The same year, the Railway Mail Servicewas introduced as also the sea mail servicefrom India to great Britain & China. However,there were several well developed postalsystems in India through the ages right fromMauryan times to those established by variousPrincely States as well as the British PostalSystem started by Lord Clive in 1776. The first

postage stamp valid across the country wasissued on 1st October 1854 which provided anaffordable and uniform rate of postage basedon weight and not on distance. Since then, theDepartment of Posts has proved to be one ofthe great institutions of the country which playsan important role in the socio-economic activityof the nation. The postal network of India is thelargest in the world and touches the remotestcorners of the country.

1.2 While the core activity of the Departmentis processing, transmission & delivery of mail,there are also a diverse range of retail servicesundertaken by the Department which includemoney remittance, banking as well asinsurance. More recently, the PostalDepartment has undertaken social benefitpayments such as MGNERGA and socialsecurity pension schemes. In order to meet the

new developments and challenges, theservices provided by the Department of Postsare being both upgraded as well as diversifiedand new services are being introduced. Amajor IT modernization project is in the processbeing implemented. Business process re-engineering and improving operationalefficiency are the focus of attraction.

Department of Posts - The Last Mile ReachAs on 31.03.2013

Post Offices154856

Urban Post Offices15692

(10.13%)

Departmental Post Offices25468

Gramin Dak Sewak Post Offices

129388

DepartmentalEmployees

202702

Gramin Dak Sewaks263599

Rural Post Offices139164

(89.87%)

Average area served by a Post office is 21.23 sq. km.

On an average, 8086 persons are served by a post Office; 6124 in Rural and 25481 in Urban areas.

Chapter 1

An Overview


8

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1-3 Hkkjr ljdkj us 11oha ;kstuk esa lHkh Mkd?kjksa]Mkd dk;kZy;ksa] ç'kklfud vkSj vU; dk;kZy;ksa dksdEI;wVjh—r djus rFkk lwpuk çkS|ksfxdh dh volajpukdh LFkkiuk djus vkSj l‚¶Vos;j vuqç;ksxksa dk fodkldjus ds fy, Mkd foHkkx dh vkbZVh vk/kqfudhdj.kifj;kstuk dks 49090 fefy;u #- ds dqy ifjO;; dslkFk uoEcj] 2012 esa vuqeksfnr dj fn;k gSA vkbZVhifj;kstuk dk y{; d‚y lsUVjksa vkSj baVjusV] ,Vh,e]Mkd?kj cpr cSad xzkgdksa ds fy, eksckby vkSj usVcSafdax tSls fofo/k pSuyksa ds ek/;e ls xzkgdksa lsvarfØZ;k djuk Hkh gSA ;g xzkeh.k {ks=ksa esa }kj ij forj.klfgr /kukarj.k dk bysDVª‚fud vkSj lqjf{kr rjhdkmiyC/k djk,xhA vkbZVh ifj;kstuk ls ns'k ds nwjLFkbykdksa esa çkS|ksfxdh ds ykHk eqgS;k djk dj 'kgjh xzkeh.kvarj dks de fd, tkus dh vk'kk gSA Hkkjrh; MkdvkbZVh ifj;kstuk ,d çeq[k :ikarjdkjh ifj;kstuk gS]tks ,dh—r] Ldsyscy çkS|ksfxdh; lek/kku jksy vkmVdjds Mkd?kjksa dks vkbZVh l{ke vkSj usVodZ ls ;qädjsxh vkSj mls tksM+sxhA ifj;kstuk dk;kZUo;u pj.k esagSa vkSj mEehn gS fd o"kZ 2015 esa ;g iwjh rjg ykxw gkstk,xhA

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,Dlçsl iklZy vkSj fctusl iklZy

1-8 Hkkjr esa bZ&d‚elZ cktkj esa gks jgs foLrkj lsiklZy ds lsxesaV esa Hkh foLrkj gqvk gS ftldsifj.kkeLo:i fctusl&Vw&dLVej ¼chVwlh½ esa o`f) gksjgh gSA blds lkFk&lkFk dLVej&Vw&dLVej ¼lhVwlh½Js.kh ds iklZyksa dh vko';drkvksa dks iwjk djus dh Hkht:jr gSA bls ns[krs gq, cktkj ds #>ku] xzkgdksa dhekaxksa rFkk çpkyu dh O;kogkfjdrk dks /;ku esa j[krs


9

IT MODERNIzATION PROjECT

1.3 Government of India approved the ITModernization Project of the Department ofPosts with a total outlay of ` 49090 million inNovember, 2012 for computerization of all PostOffices, Mail Offices, Administrative and otheroffices, establishment of IT infrastructure anddevelopment of software applications in the 11th

Plan. The major thrust of the 12th Plan is toimplement and sustain the IT initiatives setrolling in the 11th Plan. The IT Project also aimsto provide customer interaction through multiplechannels like call centers and internet, ATM,mobile banking and net banking for Post OfficeSavings Bank customers. It will provide anelectronic and secure mode of money transferincluding doorstep delivery even in rural areas.The IT project is expected to bridge the urban-rural divide by extending the benefit oftechnology to the farthest corners of thecountry. India Post IT project is majortransformational project which will IT enable,network and connect post offices, rolling out anintegrated, scalable technology solution. Theproject is currently in the implementation phaseand the roll out is expected to be completed in2015.

COMPuTERIzATION AND NETWORkING

1.4 Upto 31st March 2013, 25145 postoffices, which are 16.24% of the total postoffices of the country, have been computerized.About 28000 locations which include allDepartmental Post Offices, Mail Offices, SpeedPost Hubs, Railway Mail Service Offices,Administrative offices will be brought under theWide Area Network (WAN).

DATA CENTRE

1.5 The Data Centre set up in Navi Mumbaiwas dedicated to the Nation by the Hon’bleMinister of Communication and InformationTechnology on 24th January, 2014.

AuTOMATED MAIL PROCESSINGCENTRES

1.6 The Department has establishedAutomated Mail Processing Centres (AMPCs)in Delhi and Kolkata to expedite mailprocessing and has plans to set up suchcenters in Bengaluru, Chennai, Hyderabad andMumbai in the near future.

DIGITIzATION OF MAPS

1.7 The Department has digitized the mapsof Ahmadabad, Bengaluru, Chennai, Delhi,Hyderabad, Kolkata and Mumbai during theyear and plan to take up digitization of maps ofother major cities.

ExPRESS PARCEL AND BuSINESSPARCEL

1.8 The increasing e-Commerce market inIndia has given a boost to the parcel segmentwhere Business to Customer (B2C) parcels areon the rise. At the same time, there is arequirement to cater to the needs of theCustomer to Customer (C2C) category parcelsalso. In view of this, a need was felt to revampthe parcel services of the Department of Poststaking into account the market considerations,customer demands and operational feasibility.Accordingly Express Parcel and Business


10

Head Post Office, Mysore

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1-12 isa'kujksa dks 01 flrEcj] 2013 ls fu;r fpfdRlkHkÙkk çnku djus ds ç;kstu ls Mkd vkS"k/kky;ksa dsdk;Z{ks= ds ?ksjs dks 8 fd-eh- ls de djds 2-5 fd-eh-dj fn;k x;k gSA


11

tParcel services were introduced by theDepartment from 02.12.2013 in place ofExpress Parcel Post, which has beendiscontinued.

CASH ON DELIVERy

1.9 In order to cater to new businessopportunities and to provide a fast, safe andeconomical solution of collection of amount atthe time of its delivery and its remittance tosender, Department of Posts introduced Cashon Delivery (COD) facility from 02.12.2013 forspecific business products.

PHILATELy

1.10 A philatelic journey which containscollection of stamps on various themes hasbeen brought out by the Department. A set of

50 stamps was issued on 100 years of IndianCinema to commemorate the century longjourney of this medium of mass entertainment.A coffee table book was also released by theDepartment of Posts.

ENHANCEMENT OF MEDICAL FACILITIES

1.11 Nineteen Postal Dispensaries in 12cities have been covered in the CentralGovernment Health Scheme (CGHS) from 1st

August, 2013.

1.12 The jurisdiction of the PostalDispensaries has been reduced to a radius of2.5 kms. from 8 kms. for purpose of grant of theFixed Medical Allowance from 1st September,2013 to the pensioners.


12

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dk ,d foHkkx gSA blesa dSfcusV jSad ds çHkkjh ea=h rFkk

nks jkT; ea=h gSaA lfpo ¼Mkd½ Mkd foHkkx ds

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eq[;ky; esa ;kstuk ,ao uhfr laca/kh dk;Z

2-2 Mkd lsok cksMZ bl foHkkx dk 'kh"kZ çca/k fudk;

gSA blesa v/;{k vkSj Ng lnL; gSaA cksMZ ds lnL;

dkfeZd] Mkd çpkyu] çkS|ksfxdh vkSj foÙkh; lsok,a] Mkd

thou chek vkSj Mkd thou fuf/k fuos'k] ekuo lalk/ku

fodkl ,oa ;kstuk ds {ks=ksa dk dk;Z ns[krs gSaA la;qä

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lfpo] ih,lch cksMZ dks lg;ksx nsrs gSa rFkk eq[;ky;

esa ç'kklu çHkkjh gSaA foHkkx ds eq[; egkçca/kd uker:

O;olk; fodkl ,oa foi.ku] Mkd thou chek vkSj Mkd

çpkyu ,oa mi egkfuns'kd] funs'kd rFkk lgk;d

egkfuns'kd cksMZ dks vko';d lg;ksx nsrs gSaA

Mkd lfdZy

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dks 22 lfdZyksa esa ckaVk x;k gSA dqNsd vioknksa dks

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çR;sd lfdZy dk çeq[k eq[; iksLVekLVj tujy gksrk

gSA çR;sd lfdZy dks vkxs ifj{ks=ksa esa ckaVk x;k gS ftlesa

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esa lfdZy LVSEi fMiks] Mkd HkaMkj fMiks rFkk esy eksVj

lsok vkfn tSlh dk;kZRed ;wfuVsa rFkk lgk;d gSaA

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Mkd?kjksa ds :i esa oxhZ—r fd;k x;k gSA 'kk[kk Mkd?kj

vf/kdka'kr: xzkeh.k {ks=ksa esa gSa ftUgsa xzkeh.k Mkd lsod

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ls ftyk Lrjksa ij egRoiw.kZ dLcksa ,oa 'kgjksa esa fLFkr

gSaA

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blds çeq[k gSaA lsuk Mkd lsok ds vf/kdkjh laoxZ esa

Hkkjrh; Mkd lsok ls çfrfu;qfä ij vk, vf/kdkjh gksrs

gSaA lsuk Mkd lsok ds vU; jSadksa ds fy, Hkh yxHkx 75

çfr'kr dkfeZd lsuk }kjk HkrhZ fd, tkrs gSaA

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13

2.1 The Department of Posts under theMinistry of Communications and InformationTechnology has a Minister-in-charge of Cabinetrank with two Ministers of State. Secretary,Department of Posts, is also the DirectorGeneral, Department of Posts andChairperson, Postal Services Board (PSB).

PLANNING AND POLICy FORMuLATION ATHEADquARTERS

2.2 The PSB is the apex management bodyof the Department of Posts. It comprises of theChairperson and six Members. The Membersof the Board look after areas of Personnel,Postal Operations, Technology and FinancialServices, Postal Life Insurance & Investment ofPostal Life Funds, Human ResourcesDevelopment, and Planning. The JointSecretary and Financial Advisor (JS&FA) is aninvitee to the Board and renders financialadvice to the PSB. The Secretary, PSB assiststhe Board and is in charge of administration atthe headquarter. Chief General Managers viz,Business Development & Marketing, Postal LifeInsurance and Mail Operations, DeputyDirectors General, Directors and AssistantDirectors General of the Department providenecessary support to the PSB.

POSTAL CIRCLES

2.3 For administrative convenience, thepostal network of the country is divided into 22Circles. The Circles are generally co-terminuswith a State with a few exceptions. Each Circleis headed by a Chief Postmaster General. The

Circles are further divided into Regionscomprising groups of field units, calledDivisions (Postal/Railway Mail Service). EachRegion is headed by a Postmaster General. Inthe Circles and Regions, there are otherfunctional and supporting units, like CircleStamp Depots, Postal Store Depots and MailMotor Service.

OPERATIONAL uNITS

2.4 Post Offices in the country arecategorized as Head, Sub and Branch PostOffice. Branch Post Offices (BO’s) are mostlylocated in rural areas and manned by GraminDak Sevaks. The Sub Post Offices (SO’s) areDepartmental offices located in both rural andurban areas. Head Post Offices (HO’s) arelocated in important towns and cities mostly atdistrict level.

ARMy POSTAL SERVICE CORPS

2.5 In addition to these 22 Circles, there isa separate wing called the Army Postal Service(APS) to take care of the postal needs of theArmed Forces. The APS is designated as aseparate Circle called the Base Circle. It isheaded by the Additional Director General,Army Postal Service in the rank of a MajorGeneral. Officers’ cadre of the APS is drawnon deputation from the Indian Postal Service.Nearly 75 percent of the other ranks of the APSare also drawn from the Department of Postsand the remaining personnel are recruited bythe Army.

Chapter 2

OrgAnisAtiOnAl struCture


14

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Mkd

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15


16

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17


18

Mkd usVodZ

3-1 Hkkjr dk fo'o esa 1]54]856 Mkd?kjksa ds lkFklcls cM+k Mkd usVodZ gS ¼31-03-2013 dh fLFkfr dsvuqlkj½ ftlesa ls 89-87% xzkeh.k {ks=ksa esa gSaA Lora=rkçkfIr ds le; 23]344 Mkd?kj Fks tks eq[;r: xzkeh.k{ks=ksa esa FksA bl çdkj Lora=rk ds i'pkr ls bl usVodZesa 6-63 xquk o`f) gqbZ gS vkSj ;g foLrkj eq[;r: xzkeh.k{ks=ksa esa gqvk gSA vkSlru ,d Mkd?kj 21-23 oxZ fd-eh-ds {ks= rFkk 8086 yksxksa dks lsok çnku djrk gSA

3-2 ns'k ds Mkd usVodZ dk foLrkj eq[;r: xzkeh.k{ks=ksa esa eq[; :i ls xzkeh.k Mkd lsod Mkd?kj [kksydjrFkk lhfer Lrj ij foHkkxh; Mkd?kj [kksydj fd;kx;kA thMh,l Mkd?kj ,d fnu esa rhu ls ikap ?kaVs dhvof/k ds fy, dke djrs gSa mUgsa xzkeh.k Mkd lsodksa}kjk pyk;k tkrk gS ftUgsa çnÙk lsok ds fy, le;lEc) fujarjrk HkÙkk fn;k tkrk gSA nwljh vksj foHkkxh;Mkd?kj vkB ?kaVs dh vof/k ds fy, dk;Z djrs gSa rFkkmUgsa fu;fer foHkkxh; deZpkfj;ksa }kjk pyk;k tkrk gSA

3-3 Mkd?kjksa dks bl ç;kstukFkZ fu/kkZfjr nwjh]tula[;k rFkk vk; ekunaMksa ds vk/kkj ij [kksyk tkrkgSA lkoZHkkSfed lsok nkf;Ro iwjk djus ds mís'; ls xzkeh.k{ks=ksa ds lHkh Mkd?kjksa dks lfClMh çnku dh tkrh gS tkslkekU; xzkeh.k {ks=ksa esa 66-66% ls ysdj ioZrh;]tutkrh;] jsfxLrku vkSj nqxZe {ks=ksa esa 85% gksrh gSArFkkfi 'kgjh {ks=ksa esa foHkkxh; Mkd?kjksa dks dksbZ lfClMhçnku ugha dh tkrh] D;ksafd muls foÙkh; :i lsLokoyach rFkk çFke o"kZ ds ckn 5% ykHk vftZr fd,tkus dh vis{kk dh tkrh gSA

3-4 iapo"khZ; ;kstuk ds varxZr ^Mkd usVodZ dkfoLrkj Ldhe* ds çkjaHk ls gh Mkd?kj [kksyus ds fy,

okf"kZd y{; vkcafVr fd, x, FksA blls igys ftl;kstuk vof/k esa u, Mkd?kj [kksys x, Fks ml ;kstukvof/k dh vkorhZ rFkk xSj&vkorhZ ykxr ds fy, ;kstuklgk;rk Hkh miyC/k FkhA gky ds o"kksa Z esa usVodZ dsfoLrkj dh uhfr esa dqN Qsjcny gq, gSa vkSj 10oha ;kstukls u, Mkd?kj [kksyus ds fy, visf{kr tu'kfä dhvko';drkvksa dks dsoy ekStwnk lalk/kuksa dh iqurSZukrhdjds iwjk fd;k tkrk gSA

3-5 pkyw foÙkh; o"kZ 2013&14 ds nkSjku lfdZyksa usiquLFkkZiu/iqurSZ ukrh ds }kjk 94 mi Mkd?kjksa 80 'kk[kkMkd?kjksa] 200 ÝSapkbt vkmVysVksa dks [kksyus] 10080'kk[kk Mkd?kjksa ds fy, cqfu;knh <kapkxr midj.kmiyC/k djkus] xzkeh.k {ks=ksa esa 12023 'kk[kk Mkd?kjksa esaubZ i=&isfV;ka laLFkkfir djus] 17046 'kk[kk Mkd?kjksaesa ladsrdksa dks yxkus] rFkk 8280 'kk[kk Mkd?kjksa esafrtksfj;ka LFkkfir djus ds okLrfod y{; gkfly fd,gSaA

3-6 o"kZ 2008 ls 2009 rd xzkeh.k 'kgjh C;kSjksa lfgrMkd?kjksa dh o"kZokj la[;k fuEufyf[kr fp= esa n'kkZbZxbZ

25000

45000

65000

85000

105000

125000

145000

165000

2008-09 2009-10 2010-11 2011-12 2012-13

1391

44

1391

82

1390

40

1390

86

1391

64

15871 15797 15826 15736 15692

'kgjh xzkeh.k

v/;k; 3

Mkd ,oa esy çpkyu


19

POSTAL NETWORk

3.1 India has the largest postal network inthe world with over 154856 post offices (as on31.03.2013) of which 89.87% are in the ruralareas. At the time of independence, there were23344 post offices, which were primarily inurban areas. The network has increased by6.63 times since independence, with the focusprimarily on the rural areas. On an average, apost office serves an area of 21.23 sq. km. anda population of 8086 persons.

3.2 Expansion of the postal network in thecountry, especially in rural areas, has beenaddressed mainly through opening of GraminDak Sewak (GDS) Post Offices and on asmaller scale by opening Departmental PostOffices. The GDS Post Offices function for aperiod ranging from three to five hours per day.These are manned by Gramin Dak Sewakswho are paid Time Related ContinuityAllowances (TRCA) for the services rendered.On the other hand, the Departmental PostOffices function for a period of eight hours andare manned by regular departmentalemployees.

3.3 Post offices are opened subject todistance, population and income norms fixedfor the purpose. In order to fulfill the UniversalService Obligation (USO), a subsidy is providedto all BO’s in rural areas, which ranges from66.66% in normal rural areas to 85% in hilly,tribal, desert and inaccessible areas. However,no subsidy is offered to the Departmental PostOffices in urban areas, as they are expected tobe financially self supporting and earn 5% profitafter the first year.

3.4 Annual targets for opening of postoffices were allotted since the inception of thescheme “Expansion of the Postal Network”under the Five Year Plans. Plan support wasalso available earlier for recurring and non-recurring cost of new post offices during thePlan period in which they are opened. Thestrategy for expansion of the network hasundergone some modifications in the recentyears and the manpower requirements foropening of new post offices are met onlythrough redeployment of existing resourcessince the 10th Five Year Plan.

3.5 During the current financial year 2013-2014, Circles have achieved the physicaltargets for opening of 94 SOs and 80 BOs byrelocation/redeployment; 200 Franchiseoutlets; provision for basic infrastructuralequipment to 10080 BOs; installation of newLetter Boxes in 12023 BOs in rural areas;installation of signages in 17046 BOs; andembedding of cash chests in 8280 BOs.

3.6 Year wise number of post offices withrural-urban breakup since 2008-2009 has beenshown in the following graph:

25000

45000

65000

85000

105000

125000

145000

165000

2008-09 2009-10 2010-11 2011-12 2012-13

1391

44

1391

82

1390

40

1390

86

1391

64

15871 15797 15826 15736 15692

Urban Rural

Years

Num

ber o

f Pos

ts

NUMBER OF POST OFFICES

Chapter 3

POstAl And MAil OPerAtiOns


20

Mkd dh ek=k

3-7 o"kZ 2012&13 ds nkSjku fiNys o"kZ dh rqyuk esagSaMy fd, x, Mkd ifj;kr ds rqyukRed vkadM+ksa dkC;kSjk rkfydk&1 esa fn;k x;k gSA

* LihM iksLV ,oa ,Dlçsl iklZy iksLV

Mkd usVodZ dk b"Vre mi;ksx ifj;kstuk

3-8 Mkd foHkkx us Mkd dh çkslsflax] ikjs"k.k rFkkforj.k dh xq.koÙkk esa lq/kkj ykus ds mís'; ls 2010 esa^Mkd usVodZ dk b"Vre mi;ksx ifj;kstuk* ¼,e,uvksih½vkjEHk dh FkhA bl ifj;kstuk esa çeq[k Mkd çpkyuksadks lqpk: cukus dh –f"V ls Mkd foHkkx ds igys dsMkd usVodZ dk lesdu vkSj b"Vre mi;ksx dk dk;Z'kkfey gSA bl ifj;kstuk esa Mkd dh çkslsflax] ikjs"k.krFkk forj.k ls lacaf/kr çpkyukRed çfØ;k dks vf/kdekudh—r cukus o mlesa lq/kkj ykus dk y{; Hkh j[kkx;k gSA

3-9 LihM iksLV] çFke Js.kh vkSj f}rh; Js.kh dhMkd ds fy, çpkyukRed usVodZ dks ,d gc ,oa LiksdusVodZ e‚My ds :i esa iquxZfBr fd;k x;k gSA çpkyuksadks ljy cukus rFkk dk;Z&dq'kyrk c<+kus ds mís'; lsçpkyukRed çfØ;kvksa dks iquO;ZofLFkr fd;k x;k gSA

3-10 bl ifj;kstuk ds ,d Hkkx ds :i esa ,dv‚uykbu dk;Z&fu"iknu vuqoh{k.k ç.kkyh Hkh fodflrdh xbZ gSA LihM iksLV ds fy, v‚uykbu VªSd ,aM Vªslç.kkyh dks lq–<+ fd;k x;k gS] ftlds ifj.kkeLo:iHkkjrh; Mkd dh osc lkbV (www.indiapost.gov.in)

ij vf/kdka'k oLrqvksa ds fy, LihM iksLV oLrqvksa dh,aM&Vq&,aM fLFkfr ns[k ldrs gSaA ifj;kstuk ds Hkkx ds:i esa çkjaHk dh xbZ igyksa ds ifj.kkeLo:i iwjs usVodZesa LihM iksLV ds çs"k.k ds le; ¼cqfdax vkSj forj.k dschp dk le;½ esa lq/kkj gqvk gSA

3-11 iath—r Mkd ds fy, Hkh v‚uykbu VªSafdaxlqfo/kk çkjaHk dh xbZ gSA ,Dlçsl iklZy rFkk fctusliklZy ds ds fy, Hkh gky esa v‚uykbu VªSd ,oa Vªsllqfo/kk 'kq: dh xbZ gSA xzkgd LihM iksLV ,oa iath—rMkd dh rjg bu mRiknksa ds fy, viuh MkdoLrqvksa@dUlkbuesaV dh fLFkfr dk v‚uykbu irk yxkldrs gSaA

rkfydk 1

Mkd ifj;kr ¼yk[kksa esa½

2011&

2012

2012&

2013

o`f)@deh

¼ %esa ½

iath—r 191.1 179.3 (-) 6.17

xSj&iath—r 5778.7 5416.3 (-) 6.27

çhfe;e mRikn * 402.0 459.8 14.38

dqy 6371.8 6055.4 (-) 4.97

cpiu ls 'kq:vkr


21

MAIL VOLuME

3.7 Comparative statistics of mail traffic

handled during 2012-2013 as compared to

previous year is given in Table-1.

* Speed Post and Express Parcel Post

MAIL NETWORk OPTIMIzATION PROjECT

3.8 Department of Posts had initiated a “Mail

Network Optimization Project” (MNOP) in 2010

to improve the quality of mail processing,

transmission and delivery. The project involved

consolidation and optimization of the erstwhile

mail network of the Department of Posts with a

view to streamline core mail operations. It also

sought to bring in greater standardization and

improvement in the operational processes

relating to mail processing, transmission and

delivery.

3.9 The operational networks for Speed

Post, First Class and Second Class mail have

since been restructured into a hub and spoke

network model. Operational processes have

been redesigned in order to simplify operations

and improve efficiency.

3.10 An online performance monitoring

system has also been developed as part of the

Project. The online track and trace system for

Speed Post has been strengthened, as a result,

customers can view the end-to-end status of

Speed Post articles on India Post website

(www.indiapost.gov.in) for most of the

articles. As a result of the initiatives undertaken

as part of the Project, the transit time (time

between booking and delivery) for Speed Post

has improved across the network.

3.11 Online tracking facility has been

introduced for Registered mail also. Online

track and trace facility has recently been

introduced for Express Parcels and Business

Parcels as well. Customers can view the status

of their articles/ consignments for these

products online in the manner similar to that of

Speed Post and Registered Post.

TABLE 1

Mail Traffic (in Million)

2011-2012

2012-2013

Increase /Decrease(in %age)

Registered 191.1 179.3 (-) 6.17

Unregistered 5778.7 5416.3 (-) 6.27

PremiumProducts *

402.0 459.8 14.38

TOTAL 6371.8 6055.4 (-) 4.97

Starting Young


22

Lopkfyr Mkd çkslsflax dsUæ LFkkfir djuk

3-12 Mkd çkslsflax esa 'kh?kzrk ykus ds mís'; ls foHkkx

us fnYyh vkSj dksydkrk esa Lopkfyr Mkd çkslsflax

dsUæksa ¼,,eihlh½ dh LFkkiuk dh gSA ;s dsUæ ySVj

l‚fVaZx e'khu ¼,y,l,e½ rFkk fefJr Mkd l‚VZj

¼,e,e,l½ ls lfTtr gSa ftldh NaVkbZ LihM çfr ?kaVk

Øe'k: 35000 vkSj 18000 oLrq,a gSaA cM+h gqbZ NaVkbZ

{kerk rFkk e'khuh—r çkslsflax lqfo/kk ls bu 'kgjksa esa

Mkd dh NaVkbZ vkSj forj.k esa 'kh?kzrk vkbZ gSA

ekufp=ksa dk fMftVkbts'ku

3-13 'kgjksa ds fMftVkbTM ekufp=] tks iksVZy(www.indiapost.gov.in) ds tfj, vke turk ds fy,lqyHk gSa] vU; phtksa ds lkFk&lkFk Mkd?kjksa dhvofLFkfr] fiu ckÅaMªh] chV ckÅaMªh n'kkZ,axsA

fjeksV ls lapkfyr ÝSafdax e'khu

3-14 ÝSafdax ç.kkyh esa mUur çkS|ksfxdh ds fodflrgksus ij 30-06-2013 rd futh ç;ksäkvksa dh lHkhbysDVªkfud ÝSafdax e'khuksa dks çfrLFkkfir djus dhekbxzs'ku ;kstuk ds lkFk 16-08-2010 ls fjeksVyhlapkfyr ÝSafdax e'khuksa dh 'kq#vkr dh xbZ A blç.kkyh esa 2 Mh eSfVªDl dksM dk l`tu tSlh vf/kdlqjf{kr badtsV fMftVy fçafVax] bysDVªkfud liksVZç.kkyh ds l`tu] ftlls e'khu ds ehVjksa dks fjeksV lslsV fd;k tk ldrk gS] ekuoh; gLr{ksi dh lekfIrrFkk e'khu ls loZj rd MkVk dk çokg c<+k, j[kus dhlqfo/kk gSA

3-15 vkj,e,Q,e ,d lqjf{kr] fof'k"V vkSj fMftVyÝSad çnku djrh gS rFkk ;g ;kaf=d eqækvksa ij fuHkZjugha gSA fuf/k;ka ,d Mkd lqj{kk ;a= ¼ih,lMh½ ds tfj,lqjf{kr dh tkrh gSa ftldh ejEer ugha gks ldrh rFkk;g ÝSafdax e'khuksa dk vkarfjd fgLlk gS ftlls NsM+NkM+ugha dh tk ldrh A fuf/k;ksa ds jftLVj dks Hkh gkFk lsvFkok bysDVªkfud rjhds ls ugha cnyk tk ldrk tksbu e'khuksa dks pksjh eqä cukrk gSA

3-16 31 ekpZ] 2014 rd çkbosV ç;ksäkvksa ds fy,9059 rFkk foHkkx ds ç;ksx gsrq 542 fjeksV ls lapkfyrÝSafdax e'khuksa ds fy, ykblsal fd;k x;k gSA foHkkxdh 12oha ;kstuk vof/k ds nkSjku vkj,e,Q,e dsvf/kçki.k rFkk ns'k Hkj esa Mkd?kjksa esa mudh LFkkiuk dsfy, lfdZyksa dks fuf/k;ksa ds vkcaVu ds }kjk fjeksV ls

,,eihlh fnYyh] fefJr Mkd lkWVZj

,,eihlh fnYyh] i= NaVkbZ e'khu


23

SETTING uP OF AuTOMATED MAIL

PROCESSING CENTRES

3.12 The Department has established

Automated Mail Processing Centres (AMPCs)

in Delhi and Kolkata in order to expedite mail

processing. These Centres are equipped with

a Letter Sorting Machine (LSM) and a Mixed

Mail Sorter (MMS) each with the sorting speed

of 35000 and 18000 items respectively per

hour. The enhanced sorting capacity and

mechanized processing facility expedited

sorting and faster delivery of mail in these

cities.

DIGITIzATION OF MAPS

3.13 The digitized maps of the cities, which

are accessible to the public through the portal

(www.indiapost.gov.in) , will show the location

of post office, PIN boundary, beat boundary

among other things.

REMOTELy MANAGED FRANkING

MACHINES

3.14 In the wake of evolution of advanced

technology in the franking system allowing

inkjet digital printing with more security features

like generation of 2D Matrix code, creation of

electronic support system facilitating remote

setting of meters of machine, eliminating

human intervention and flow of data from

franking machines to the Server, Remotely

Managed Franking Machines (RMFMs) were

introduced from 16.08.2010, with a migration

plan to replace all Electronic Franking

Machines of private users by 30.06.2013.

3.15 The RMFMs offer a secure, unique and

digital frank and do not rely on mechanical

seals. The funds are secured through a Postal

Security Device (PSD) which is not open to

repair and forms an internal part of the Franking

Machines and is tamper proof. The funds

register also cannot be changed by any means,

physically or electronically, making these

machines free from pilferage.

3.16 Till 31st March, 2014, 9059 RMFMs for

private users and 542 by the Department are

licensed for use. The Department plans to meet

the requirement of RMFMs during the 12th Plan

AMPC Delhi, Mixed Mail Sorter

AMPC Delhi, Letter Sorting Machine


24

lapkfyr ÝSafdax e'khuksa dh viuh vko';drk iwjh djusdh ;kstuk gSA

esy eksVj lsok

3-17 esy eksVj lsok ¼,e,e,l½ o"kZ 1944 esa vfLrRoesa vkbZA bldk mís'; Mkd <qykbZ ds fy, Mkd foHkkxdh t:jrksa dks iwjk djuk FkkA esy eksVj lsok ds dk;ksaZesa Mkd?kjksa] vkj,e,l dk;kZy;ksa] cUnjxkgksa ds chp MkdFkSyksa dh <qykbZ] udnh dh <qykbZ] LihM iksLV/Fkksd MkdmBkuk vkSj mldk forj.k rFkk y‚ftfLVd Mkd lsok,a]LVkQ dkjksa/fujh{k.k okguksa dh ejEer rFkk vuqj{k.k'kkfey gSA

3-18 esy eksVj lsok ij 1298 esy eksVj okguksa dsifjpkyu rFkk j[k&j[kko dk nkf;Ro gS ftlesa ls 224lh,uth ifjpkfyr i;kZoj.k vuqdwy Mkd oSu gSa tksvgenkckn] fnYyh rFkk eqEcbZ esa py jgh gSaA eksVjokguksa ds csM+s ds ifjpkyu gsrq ns'k Hkj esa ,e,e,l dh96 ;wfuVsa gSa ftuesa ls 17 esy eksVj lsok ;wfuVksa esa iw.kZ

fodflr odZ'k‚i miyC/k gSA

3-19 o"kZ 2013&14 esa Mkd dh <qykbZ ds fy, esyeksVj lsok okguksa esa 34-59 fefy;u fd-eh- dk lQj r;fd;kA fiNys o"kZ dh rqyuk esa okguksa ds mi;ksx esa2-31% vFkkZr~ 0-722 fefy;u fd-eh- dh o`f) gqbZA esyeksVj lsok ds dk;ksaZ esa Mkd?kjksa] vkj,e,l dk;kZy;ksa]Vh,evks] jsyos LVs'kuksa ,;jesy NaVkbZ dk;kZy;ksa]cUnjxkgksa ds chp Mkd FkSyksa dh <qykbZ ] udnh dh<qykbZ] LihM iksLV/Fkksd Mkd mBkuk vkSj mldk forj.krFkk y‚ftfLVd Mkd lsok,a] LV‚Q dkjksa/fujh{k.k okguksadh ejEer rFkk vuqj{k.k 'kkfey gSaA

3-20 o"kZ 2013&14 ds nkSjku Fkksd ,oa LihM iksLVMkd dk forj.k ,oa laxzg.k ;kstuk ds rgr 05 vfrfjäokgu [kjhns x, rFkk Qjhnkckn] xkft;kckn] xqM+xkao]uoh eqEcbZ rFkk uks,Mk tSls fodflr gks jgs {ks=ksa esaokguksa dks forfjr fd;k x;k A bl foÙkh; o"kZ ds nkSjkufofHkUu lfdZyksa ds 96 iqjkus okguksa dks cnyk x;k A

iVuk] fcgkj esa i= forfjr djrs gq, iksLVeSu


25

Period by allotting funds to the Circles for their

procurement and deployment in the post offices

across the country.

MAIL MOTOR SERVICES

3.17 The Mail Motor Services (MMS) came in

existence in the year 1944 with the purpose of

meeting the requirement of the Department of

Posts for conveyance of mails. The functions of

the MMS include services like conveyance of

mail bags between Post Offices, RMS offices,

TMOs, Railway Stations, Airmail Sorting

Offices, Sea Ports, conveyance of cash, pickup

and delivery of Speed Post/Bulk Mail and

Logistic Post Services, repairs and

maintenance of Staff Cars/inspection vehicles.

3.18 The MMS is also responsible for

operation and maintenance of 1298 mail motor

vehicles of which 224 are Compressed Natural

Gas (CNG) propelled environment friendly vans

in Ahmadabad, Delhi and Mumbai. 96 MMS

Units in the country operate the fleet of motor

vehicles, of which 17 MMS units have full-

fledged workshops.

3.19 The MMS vehicles covered 34.59 million

kms. for conveyance of mails during the year

2013-14. The utilization of vehicles increased

by 2.13% i.e. 0.722 million kms. over the

previous year.

3.20 05 additional vehicles were procured

during 2013-14 under the scheme for Bulk and

Speed Post mail delivery and collection and

vehicles were distributed to developing area

like Faridabad, Ghaziabad, Gurgaon, Navi

Mumbai and Noida. 96 condemned vehicles of

various Circles were also replaced during the

financial year.

Postman delivering letter in Patna, Bihar


26

4-1 çkstsDV ,sjks 2008 ls çpkfyr Ldhe gS ftlesa^dksj {ks=ksa* esa lsok dh xq.koÙkk esa o`f) djus rFkk ^yqd,.M Qhy* esa lq/kkj djus ds lanHkZ esa 'kgjh vkSj xzkeh.k{ks=ksa] nksuksa esa Mkd?kjksa ds mUu;u dh ifjdYiuk dh xbZgSA bl ifj;kstuk dk mís'; LVkQ rFkk Mkd?kjksa esa vkusokys xzkgdksa nksuksa ds fy, dk;ksZuqdwy okrkoj.k dk ltudjuk] lqjf{kr dusfDVfoVh ds ek/;e ls lHkh vkbZVhlefFkZr lsok,a çnku djuk] çeq[k O;kolkf;d {ks=ksavFkkZr Mkd forj.k] /ku çs"k.k] bysDVªkWfud vkSjgLrpkfyr nksuksa esa rFkk Mkd cpr ;kstukvksa esa lsokxq.koÙkk ds Lrjksa esa lq/kkj djuk gSA

4-2 o"kZ 2012&13 esa bl ;kstuk dks vkSj 18]600Mkd?kjksa esa 'kq: fd;k x;k ¼pj.k&I ls pj.k VI½ rFkkfoÙkh; o"kZ 2013&14 esa eq[; çpkyukas ds varxZr pj.k–VII esa 2965 vkSj Mkd?kjksa dks tksM+k tk,xkA ^yqd ,aMQhy* ds rgr vc rd doj fd, x, Mkd?kjksa dh dqyla[;k 2515 gS ¼pj.k&I ls pj.k VI rd ½ rFkk pj.kVII ds varxZr 100 Mkd?kjksa dks doj fd;k tk,xkA

eq[; dk;Zdyki4-3 bl ifj;kstuk ds pkj eq[; dk;Zdyki gSa:

• Mkd forj.k% çkfIr ds fnu forj.k] forj.klaca/kh lwpuk miyC/k djkuk] VªSd ,aM Vªsl]

ekuhVfjax ra= rFkk çR;sd pj.k ij çxfr

• cpr cSad% dkmaVjksa ij ysu&nsu ds le;esa deh] Q‚eZ vkSj vU; lkexzh dh i;kZIrmiyC/krk] eq[; dk;Z&fu"iknu ladsrdksa dsewY;kadu ds fy, e‚uhVfjax ra=A

• /ku çs"k.k% çkfIr ds fnu euhvkMZjksa dk forj.k]mi Mkd?kjksa vkSj 'kk[kk Mkd?kjksa esa udnh dhmiyC/krk] vkbZ,evks] bZ,evks] bysDVªkfudbaVjus'kuy euhvkMZj A

• dk;kZy; lsok Lrj% xzkgd larqf"V esalq/kkj&LoPNrk] lkoZtfud Q‚eZ] xzkgd lsokdsUæ] ukxfjd ?kks"k.kk i=] lkoZtfud g‚y esaxzkgdksuqdwy okrkoj.kA

ifj;kstukvksa ds ?kVd bl ifj;kstuk ds nks ?kVd gSa%• Mkd forj.k] /ku çs"k.k cpr cSad vkSj

dk;kZy; lsok Lrjksa ds {ks= ij fo'ks"k cy nsrsgq, ^ewy {ks= esa lq/kkj* ¼xsV fn dksj jkbV½

• czSafMax] vkbZVh] ekuo lalk/ku rFkk volajpukds {ks=ksa ij fo'ks"k cy nsrs gq, ^yqd ,aM Qhy*dk vk/kqfudhdj.k djukA

yqd ,aM Qhy bl ifj;kstuk ds ^yqd ,aM Qhy* ds varxZrfuEufyf[kr ?kVd doj gksrs gSa%

• czSafMax% leku czSaM pØ lqfuf'pr djuk

• çkS|ksfxdh% lHkh fpfàr Mkd?kjksa dks vkbZVhlefFkZr lsok,a] yhTM ykbu@cz‚McSaMdusfDVfoVh miyC/k djkuk rFkk ikojcSad&vi dh i;kZIr O;oLFkk djukA

• ekuo lalk/ku% LVkQ dh l‚¶V fLdYl vkSjçpkyu {kerk esa o`f) djuk rFkk lHkhdeZpkfj;ksa dks çf'k{k.k çnku djukA

• volajpuk% Li"V –";rk ds fy, czSafMax djusgsrq Hkhrjh rFkk ckgjh fgLlksa dks ekud :insukA

v/;k; 4

çkstsDV ,sjks


27

4.1 “Project Arrow”, is a scheme operatingsince April, 2008, which envisages up-gradationof post offices in urban and rural areas both interms of enhancing the quality of service in‘Core Areas’ and improving the ‘Look and Feel’.The project aims at creating a conducive andfriendly working environment both for the staffand the customers visiting the post offices,providing all IT enabled services throughsecure connectivity, improving the servicequality levels in the core business areas e.g.mail delivery, remittances both electronic andmanual and Postal Savings schemes.

4.2 The scheme was extended to 18600post offices (from Phase I to Phase VI) in 2012-2013 and 2965 post offices will be furtheradded in Phase VII in the financial year 2013-14 under core operations. The total number ofpost offices covered under ‘Look and Feel’ sofar are 2515 (from Phase I to Phase VI) and100 post offices will be covered in 2013-14under Phase VII.

CORE ACTIVITIES

4.3 This project has four core activities:

• Mail Delivery: Delivery on the day ofreceipt, to provide for intimation of

delivery, track and trace, monitoringmechanism and progress at everystage.

• Savings Bank: Reduction in transactiontime at counters, adequate availability offorms and other stationery, monitoringmechanism to assess the keyperformance indicators.

• Remittance: Delivery of Money Orderson the day of receipt, cash availability inthe SOs and BOs; provide the servicesof iMO, eMO, Electronic InternationalMoney Order.

• Office service level: Improvement incustomer satisfaction - cleanliness,public forms, Customer Care Centre(CCC), Citizen Charter, conducive andfriendly environment in the public hall.

COMPONENTS OF PROjECT ARROW

Project Arrow has two components:

• ‘Get the Core Right’ with focus areason Mail Delivery, Remittances,Savings Bank and Office ServiceLevels.

• Modernize ‘Look and Feel’ – with focusareas on Branding, IT, HumanResource and Infrastructure.

Chapter 4

PrOjeCt ArrOw

”LOOk AND FEEL”

The following factors are covered under‘Look and Feel’ of this project:

• Branding: Ensure uniform brandhierarchy.

• Technology: All identified post officesto provide IT enabled services, leasedline / broadband connectivity andadequate provision of power back-up.

• Human Resource: Enhancement ofoperational and soft skills of the staff,training to all staff members.

• Infrastructure: Standardization ofinteriors and exteriors aimed atbranding for easier visibility.


28

fuxjkuh ra=

4-4 fdlh çdkj ds eSuqvy gLr{ksi ds cxSj lh/ksloZj ls {ks=h; bdkb;ksa ls MkVk ,df=r djus ds fy,,d osc vk/kkfjr fuxjkuh ra= vFkkZr MhbZVh fjiksfVaZxrS;kj fd;k x;k gSA lHkh eq[; dk;Z fu"iknu ladsrdksa¼dsihvkbZ½ ls lacaf/kr MkVk dh ckjhdh ls tkap dh tkrhgS rFkk dk;kZUo;u dh dfe;ksa dks ns[kk tkrk gS rFkkmUgsa nwj djus gsrq lq/kkjkRed dne mBk, tkrs gSaAeq[;ky; Lrj vkSj lHkh lfdZy eq[;ky;ksa esa lefiZrdk;ZØe dk;kZy;ksa dh LFkkiuk dh xbZ gSA fctuslbaVsfytsal ¼chvkbZ½ Vwy lfgr çkstsDV ,sjks ds fy, ,dosclkbV (http://www.indiapostarrow.gov.in) o"kZ

2013&14 esa çkjaHk dh xbZA chvkbZ Vwy çkstsDV ,sjks dsihvkbZ ds laca/k esa dk;Z fu"iknu dh leh{kk djus dsfy, jk"Vªh; ls Mkd?kj Lrj rd varfdZz;kRed ekufp=dk mi;ksx djus ds fy, foHkkxh; ç;ksäkvksa dks l{kecukrk gSA

ifj;kstuk ds ykHk

4-5 bl ifj;kstuk ds fuEufyf[kr ykHk gSa%

➢ czk.M okyh igpku LFkkfir djus ds fy, yqd,oa Qhy ds rgr Mkd?kjksa dh lkt&lTtk dksc<+kuk(

➢ osc vk/kkfjr çs"k.k lsokvksa ds tfj, vklku vkSjRofjr xfr ls /kukarj.k(

igys

ckn esa

dk'kh fgUnw fo'ofo|ky; Mkd Äj dk'kh fgUnw fo'ofo|ky; Mkd Äj ds vUnj ds dkamVj


29

MONITORING MECHANISM

4.4 A Web-based monitoring mechanism i.e.

DET Reporting, has been devised to collect the

data from the field units directly from the server

without any manual intervention. Data on all

Key Performance Indicators (KPIs) are

minutely scrutinized and gaps in

implementation and remedial measures worked

out. Dedicated Programme Offices have been

set up at the Headquarter level and in all Circle

Headquarters. A website for the Project Arrow

(http://www.indiapostarrow.gov.in) along

with a Business Intelligence (BI) tool were

launched in the financial year 2013-14. The BI

Tool enables departmental users to use an

interactive map to drill down from national to

post office level for viewing the performance in

respect of Project Arrow KPIs.

ADVANTAGES FROM THE PROjECT

4.5 The advantages from the Project are:

➢ Upgrade appearance of post officesunder ‘Look & Feel’ to establish abranded identity.

➢ Simple and fast money transmissionthrough a web based remittanceservices.

BEFORE

AFTER

Kashi Hindu Vishwavidhyalya Post Office Kashi Hindu Vishwavidhyalya Post Office inside counter


30

➢ LVkQ dks ^lkW¶VfLdy* esa çf'k{k.k nsdj rFkklwpuk çkS|ksfxdh ds lekos'ku ds tfj, n{krkesa lq/kkj ykdj dkmaVjksa ij çrh{kk le; esa dehykuk(

➢ çkfIr ds fnu forj.k ds fy, çsf"kr Mkd dsçfr'kr esa lq/kkj ykuk(

➢ vU; dk;kZy;ksa dks çsf"kr Mkd ds çfr'kr esalq/kkj ykuk(

➢ pj.k I ls pj.k V okys Mkd?kjksa esa 99% rdMkd?kj cpr cSad [kkrksa dk fMftVkbts'ku;

➢ dkmaVjksa ij rsth ls ysu&nsu rFkk erd O;fä;ksals lacaf/kr lHkh nkoksa dk rFkk Mkd?kjksa esa çkIr[kkrksa ds VªkalQj rFkk [kkrksa dks cUn djus ds

vuqjks/k dk le; ij fuiVku(

➢ Mkd?kj ds fu"iknu ds ewY;kadu ds fy,^LFkkuh; ukxfjd ?kks"k.kk&i=* rS;kj djuk(

➢ tu f'kdk;rksa dh v‚uykbu gSaMfyax vkSjf'kdk;rksa dk le; ij fuiVku(

➢ Mkd?kjksa esa mfpr ladsrdksa] ys[ku yst] ukxfjd?kks"k.kk i= vkSj i;kZIr ek=k esa QkeZ miyC/kdjk dj lkoZtfud gky esa xzkgdksa ds fy,eS=hiw.kZ ifjos'k dk fodkl(

➢ xyr <ax ls çsf"kr rFkk okil çsf"kr oLrqvksa esadeh ykdj forj.k esa lq/kkj djuk( vkSj

➢ ohfM;ks dkUÝsal ds tfj, ekuhVfjax djds mPpfu"iknu rFkk ifj;kstuk dh lrrrkA

ekuonj mi MkdÄj] iksjcanj] xqTkjkr


31

➢ Reduce waiting time at the counters byimproving efficiency through induction ofIT and soft skills training to the staff.

➢ Improve the percentage of mails sentout for delivery on the day of receipt.

➢ Improve percentage of mail dispatchedto other offices.

➢ Digitization of POSB accounts upto 99%has been done in Phase I to V PostOffices.

➢ Faster transaction at counters andtimely settlement of all deceased claims,account transfer and account closurerequest received in the Post Office.

➢ Formation of “Local Citizens Forums” forevaluation of the performance of thePost Office.

➢ Online public grievances handling andtimely settlement of complaints.

➢ Development of customer friendlyenvironment in the public hall throughproper signage’s, writing ledge, Citizen’sCharter and adequate availability offorms.

➢ Improve delivery by reducing missentand sent back articles.

➢ Sustainability of the project and highperformance ensured by regularmonitoring through video conferences.

Manavadar Sub Post Office, Porbandar, Gujrat


32

5-1 Mkd foHkkx dh vkbZVh vk/kqfudhdj.k ifj;kstukHkkjr ljdkj }kjk uoEcj] 2012 esa 49090 fefy;u #-ds ifjO;; ds lkFk fe'ku eksM bZ&xousaZl ifj;kstuk ds:i esa vuqeksfnr dh xbZ FkhA bl ifj;kstuk dk mís';Mkd foHkkx dh çpkyukRed dk;Zdq'kyrk esa lexzifjorZu rFkk v|ru çkS|ksfxdh vkSj dusfDVfoVh dsek/;e ls çpkyukRed vkSj ç'kkldh; bdkb;ksa dh lsoklqiqnZxh esa lq/kkj ykuk gSA

5-2 bl ifj;kstuk dk mís'; ns'k ds nwjLFk fgLlksadks doj djrs gq, 1]54]856 Mkd?kjksa dks usVodZ lstksM+uk gS rkfd] ns'k Hkj esa lHkh çdkj dh ys[kkns; MkdoLrqvksa vkSj iklZyksa ds fy, VªSd ,oa Vªsl lqfo/kk ykxwdh tk lds vkSj lkFk gh jh;y Vkbe tkudkjh eqgS;kdjkbZ tk lds rkfd xzkgdksa ls QhMcSd çkIr gks vkSjçca/kdh; dk;Z dq'kyrk ls gks ldsaA

5-3 bl ifj;kstuk dk dk;kZUo;u dk;Z o"kZ 2012&13esa çkjaHk gqvk vkSj o"kZ 2015 rd blds iwjh rjg çpkfyrgks tkus dh laHkkouk gSA bls vkB {ks=ksa ¼lkbykst½ esadk;kZfUor fd;k tk jgk gS] ftlds fy, 6 vkj,Qihçnku fd, tk pqds gSa vkSj nks vafre pj.k esa gSaA

dEI;wVjhdj.k rFkk usVofd±x

5-4 31 ekpZ] 2013 dh fLFkfr ds vuqlkj] 25145Mkd?kj dEI;wVjh—r dj fn, x, gSa tks fd ns'k Hkj dsdqy Mkd?kjksa dk 16-24% gSA yxHkx 28000 LFkyksa dksokbM ,fj;k usVodZ ¼oSu½ ls tksM+k tk,xk] ftuesa lHkhfoHkkxh; Mkd?kj] esy dk;kZy;] LihM iksLV dsUæ] jsyMkd lsok dk;kZy;] ç'kklfud dk;kZy; 'kkfey gSaA

MkVk dsaæ vkSj vkink fjdojh dsaæ

5-5 Mkd foHkkx }kjk çnku dh tkus okyh lHkhlsokvksa ds fy, ,dh—r ,Iyhds'ku l‚¶Vos;j vkSjdsaæh—r MkVk ds HkaMkj.k ds mís'; ls uoh eqEcbZ esa ,dMkVk dsUæ LFkkfir fd;k x;k gSA MkVk dsUæ dksvkikrdkyhu ifjfLFkfr;ksa esa cSdvi çnku fd, tkus

gsrq eSlwj esa ,d vkink fjdojh dsUæ LFkkfir fd;k tkjgk gSA

5-6 ifj;kstuk ds usVodZ baVhxzsVj ?kVd ds :i esa]22200 LFkyksa dks foHkkx ds oSu ds varxZr usVodZ fd;kx;k gSA bl çdkj] ;g ns'k dk fo'kkyre oSu gSA

foÙkh; ç.kkyh baVhxzsVj

5-7 bl ifj;kstuk ds foÙkh; ç.kkyh baVhxzsVj ?kVddk mís'; foHkkx ds cpr cSad rFkk Mkd thou chekçpkyuksa dks ,d dsaæh; eap ds ek/;e ls dEI;wVjh—rdjuk gSA dksj cSafdax lek/kku ¼lhch,l½ dk;kZUo;u dsçk;ksfxd pj.k esa gS vkSj bl laca/k esa vc rd 360Mkd?kjksa esa çpkyu dk;Z vkjaHk dj fn;k x;k gSAih,yvkbZ ds dEI;wVjhdj.k ds laca/k esa 8 ,Vh,e LFkkfirdj fn, x, gSa vkSj bl çpkyu ds varxZr 1138 Mkd?kjdoj dj fn, x, gSaA

dksj ç.kkyh baVhxzsVj

5-8 bl ifj;kstuk ds dksj ç.kkyh baVhxzsVj ?kVddk mís'; foHkkx ds foÙk o ys[kk rFkk ekuo lalk/kudk;ksaZ ds lkFk&lkFk ,d dsaæh; eap ds ek/;e ls Mkd?kjksads Mkd] esy rFkk dkmaVj çpkyuksa dk dEI;wVjhdj.kdjuk gSA ;g ifj;kstuk Hkh dk;kZUo;u pj.k ij gSA

Mkd foHkkx dk uoh eqEcbZ esa MkVk dsUæ

v/;k; 5

vkbZVh vk/kqfudhdj.k ifj;kstuk


33

5.1 The IT Modernization Project of theDepartment of Posts was approved by theGovernment of India in November 2012 as aMission Mode e-Governance Project with anoutlay of ` 49090 million. The Project aims attransforming the Department of Posts’operational efficiency and improving servicedelivery of operational and administrative unitsthrough upgraded technology and connectivity.

5.2 The purpose is to network all 154856post offices covering the remotest parts of thecountry to enable track and trace of all kinds ofaccountable mails and parcels in the country,and also provide real time information tofacilitate customer feedback and managementfunctions.

5.3 The implementation of the Project wasinitiated in the year 2012-2013 and is expectedto be operational by 2015. It is beingimplemented in eight silos for which six RFPshave been awarded and two are in the finalstages.

COMPuTERIzATION AND NETWORkING

5.4 Upto 31st March 2013, 25145 postoffices which are 16.24% of the total postoffices of the country has been computerized.About 28000 locations which include allDepartmental POs, Mail Offices, Speed PostHubs, RMS Offices, and Administrative Officeswill be brought under the WAN network.

DATA CENTRE AND DISASTER RECOVERyCENTRE

5.5 A Data Centre has been set up at NaviMumbai to store Integrated ApplicationSoftware and centralized data for all theservices offered by the Department of Posts. ADisaster Recovery Centre, for providing

emergency back up to the Data Centre, is beingset up in Mysore.

5.6 As part of the Network Integrator streamof the Project, 22200 locations have beennetworked on the Department’s WAN, therebymaking it the largest WAN in the country.

FINANCIAL SySTEMS INTEGRATOR

5.7 The Financial Systems Integrator streamof the Project aims at computerizing throughone central platform the Savings Bank and PLIoperations of the Department. Core BankingSolution is in the pilot implementation stage and360 post offices have so far been madeoperational on this account. 8 ATMs have beencommissioned and 1138 post offices have gonelive in respect of computerization of PLI.

CORE SySTEMS INTEGRATOR

5.8 The Core Systems Integrator (CSI)stream of the Project aims at computerizingthrough one central platform all the postal,mails and counter operations of the postoffices, apart from implementingcomputerization of finance and accounts andHR functions of the Department. This projectis also in the implementation stage.

Data Centre of DOP at Navi Mumbai

Chapter 5

it MOdernizAtiOn PrOjeCt


34

6-1 Mkd?kjksa ds vius fo'kky usVodZ ds lkFk] MkdfoHkkx xzkgd lsok dsafær laxBu gksus dk fujarj ç;kldjrk gSA Mkd?kj xzkgdksa dks ,d gh LFkku ij vusdmi;ksxh lsok,a çnku djrk gS rFkk bl çdkj vkevkneh dks }kj rd lgwfy;r rFkk fdQk;r miyC/kdjkrk gSA vius lkekftd nkf;Roksa dks iwjk djus dslkFk&lkFk] Mkd foHkkx us jktLo vftZr djus ds mís';ls vusd O;olk; mRikn vkSj lsok,a çkjaHk dh gSa tSlsfjVsy iksLV] bZ&iksLV] bZ& Hkqxrku] bZ&Mkd?kj] LihMiksLV] ,Dlçsl iklZy] O;olk; iklZy] y‚ftfLVd iksLV]O;olk; iksLV bR;kfn A

6-2 bu O;kolkf;d dk;Z&dykiksa dks xfr çnkudjus ds fy, Mkd foHkkx us o"kZ 1996 esa O;olk; fodklfuns'kky; dh LFkkiuk dh FkhA foi.ku ij vf/kd /;kudsafær djus ds mís'; ls o"kZ 2004&05 esa bls O;olk;fodkl ,oa foi.ku funs'kky; ds :i esa iquxZfBr fd;kx;k FkkA O;olk; fodkl ,oa foi.ku funs'kky; dhv/;{krk eq[; egkçca/kd }kjk dh tkrh gSA lfdZyksa]{ks=ksa vkSj fMohtuksa esa Hkh lefiZr O;olk; fodkl ,oafoi.ku fMohtusa LFkkfir dh xbZ gSaA

,Dlçsl iklZy ,oa O;olk; iklZy

6-3 cktkj dh vis{kkvksa] xzkgdksa dh ekaxksa vkSjçpkyukRed O;ogk;Zrk dks /;ku esa j[krs gq,] MkdfoHkkx dh iklZy lsokvksa dks lq–<+ cukrs gq, ,DlçsliklZy vkSj O;olk; iklZy lsok,a çkjaHk dh xbZ gSa rFkk,Dlçsl iklZy iksLV dks 02-12-2013 ls can dj fn;kx;k gSA

6-4 u, iklZy mRiknksa dks çkjaHk fd, tkus dk mís';mHkjrs cktkj esa viuh igqap cukuk rFkk xzkgdksa dks

csgrj xq.koÙkk okyh lsok,a çnku djuk gS] rkfd foHkkxds jktLo esa o`f) gks ldsA

,Dlçsl iklZy

6-5 ,Dlçsl iklZy ,d çhfe;e iklZy lsok gS tksfd fjVsy ds lkFk&lkFk Fkksd esa iklZy Hkstus okys xzkgdksads fy, Hkh miyC/k gSA ;g lsok iklZyksa dk ?kj ijle;c) ,oa lqjf{kr forj.k çnku djrh gSA

6-6 ikjs"k.k esa yxus okys le; dks U;wure j[ks tkusgsrq bu iklZyksa dks] tgka vko';d gks] ,vj fy¶V djk;ktkrk gSA ,Dlçsl iklZy dk U;wure çHkk;Z Hkkj 0-5fd-xzk- gS tcfd fjVsy xzkgdksa gsrq vf/kdre çHkk;Z Hkkj20 fd-xzk- ,oa lafonkxr xzkgdksa gsrq 35 fd-xzk- gSA

6-7 'kq#vkr esa ,Dlçsl iklZy lsok 'kgjksa tSls fdvkxjk] vxjryk] vgenkckn] vEckyk] csaxyq:] Hkqous'oj]paMhx<+] psUubZ] fnYyh] /kuckn] ,ukZdqye] Qjhnkckn]x;k] xqaVwj] xqM+xkao] xzsVj uks,Mk] xksok] xkft;kckn]xqokgkVh] gqcyh] /kkjokM+] gSnjkckn] bEQky] bankSj]t;iqj] tEew] dksydkrk] dksf>dksM+] y[kuÅ] yqf/k;kuk]

Rofjr forj.k gsrq oLrqvksa dh ekWuhVfjax

v/;k; 6

O;olk; fodkl ,oa foi.ku


35

6.1 Department of Posts, with its vastnetwork of post offices, continuously strives tobe a customer service-centric organisation.The Post Office as a one stop shop, provides arange of utility services to the customers andthus offers convenience and affordability at thedoor steps of the common man. In addition tomeeting its social obligations, Department ofPosts, with the aim to generate revenue, hasintroduced a number of business products andservices like Retail Post, ePost, ePayment,ePost Office, Speed Post, Express Parcel,Business Parcel, Logistics Post, Business Post,etc.

6.2 To provide greater impetus to thesebusiness activities, Department of Posts set upa Business Development Directorate in 1996.To provide a better focus on marketing it wasreorganized as a Business Development andMarketing Directorate in the year 2004-05. TheBusiness Development and MarketingDirectorate is headed by a Chief GeneralManager. Dedicated Business Developmentand Marketing Divisions have also beencreated in the Circles, Regions and Divisions.

ExPRESS PARCEL AND BuSINESSPARCEL

6.3 Taking into account marketconsiderations, customer demands andoperational feasibility, the parcel service of theDepartment of Posts was revamped byintroducing the Express Parcel and BusinessParcel services and discontinuing the ExpressParcel Posts from 02.12.2013.

6.4 The objective of introducing new parcelproducts is to make inroads in the emergingmarkets and offer a better quality service to thecustomers with a view to increase the revenueof the Department.

ExPRESS PARCEL

6.5 Express Parcel is a premium parcelservice available for retail as well as bulkcustomers, offering a time bound, safe andsecure home delivery.

6.6 To have a minimal transit time, theseparcels are given an airlift wherever needed.The minimum chargeable weight of ExpressParcel is 0.5 kg whereas the maximumchargeable weight is 20 kg for retail customersand 35 kg for contractual customers.

6.7 Initially, the Express Parcel Service isavailable between the cities of Agra, Agartala,Ahmedbad, Ambala, Bengaluru,Bhubaneshwar, Chandigarh, Chennai, Delhi,Dhanbad, Ernakulam, Faridabad, Gaya,

Chapter 6

Business develOPMent And MArKeting

Monitoring of articles for speedy delivery


36

eaxywj] eSlwj] eqEcbZ] ukfld] uks,Mk] iVuk] ijok.kq] iq.ks]jkaph] f'keyk] Jhuxj] f'kykax] lwjr] oMksnjk] okjk.klh]fot;okM+k] fr#ouariqje] 1 vkSj 2 lhchihvks ds chpmiyC/k gSA bl lsok dks pj.kc) :i ls iwjs ns'k esaçkjaHk fd;k tk,xkA

fctusl iklZy

6-8 fctusl iklZy lsok dk mís';] iklZyksa dkLFkyh; ikjs"k.k çnku dj dkjiksjsV xzkgdksa ds fy,forj.k dk ,d fdQk;rh ek/;e miyC/k djkuk gSA blJs.kh esa iklZyksa dk U;wure çHkk;Z Hkkj 2 fd-xzk- rFkkvf/kdre çHkk;Z Hkkj 35 fd-xzk- gSA ;g lsok ns'k ds lHkhLFkkuksa ds fy, miyC/k gSA

dS'k v‚u fMyhojh

6-9 Hkkjrh; xzkgdksa esa v‚uykbu [kjhnnkjh ds c<+rs#>ku ds ifj.kkeLo:i Hkqxrku lsokvksa] vkMZj çkslsflaxrFkk vkiwfrZ lsokvksa bR;kfn esa O;olk; ds vusdksa voljgSaA

6-10 Mkd foHkkx us fnukad 02-12-2013 ls iklZylsokvksa esa ewY;o)Zu ds :i esa dS'k v‚u fMyhojh lqfo/kk¼lhvksMh½ çkjaHk dh gSA ;g lqfo/kk ,Dlçsl iklZy]fctusl iklZy vkSj LihM iksLV ds lafonk xzkgdksa dsfy, miyC/k gSA

¶ySV jsV iklZy

6-11 vius xzkgdksa dks lgwfy;r çnku djus rFkkiklZy ds vkdkj&çdkj dks ekudh—r fd, tkus dsmís'; ls 04-02-2011 dks ¶ySV jsV iklZy lsok çkjaHk dhxbZ FkhA

6-12 ¶ySV jsV iklZy ,d ,vj ,Dlçsl iklZy lsokgSA ;g lsok çh&isM ¶ySV jsV iklZy c‚Dl çnku djxzkgdksa dks vfrfjä lqfo/kk eqgS;k djkrh gSA ;s c‚Dlrhu Hkkj oxksaZ %& 1 fd-xzk-] 2-5 fd-xzk- vkSj 5 fd-xzk- esamiyC/k gSaA

oYMZusV ,Dlçsl

oYMZusV ,Dlçsl] Hkkjrh; Mkd vkSj Mks;ps iksLVMh,p,y }kjk la;qä :i ls çnku dh tkus okyh,d varjkZ"Vªh; ,Dlçsl lsok gSA ;g lsok Hkkjr dsçeq[k 'kgjksa dks fo'o ds 220 ls Hkh vf/kd ns'kksa vkSj{ks=ksa ls tksM+rh gSA

oYMZusV ,Dlçsl esa Mkd {ks= esa fo'o Lrj ijdk;Zjr nks cM+s lewgksa dh 'kfä;ka fufgr gSaA ;gnLrkost vkSj lkeku] nksuksa ds fy, }kj ls }kj rd

varjkZ"Vªh; ,vj ,Dlçsl lsok çnku djrh gSA ;gMkd foHkkx dh ,d çhfe;e lsok gS ftlesa Hkkjr dsçeq[k 'kgjksa ls ikjs"k.k le; 2&4 fnuksa dk gSA

vkbZ vkbZ Vh dkuiqj] mi MkdÄj] mŸkj Áns'k


37

Guntur, Gurgaon, Greater Noida, Goa,Ghaziabad, Guwahati, Hubli-Dharwad,Hyderabad, Imphal, Indore, Jaipur, Jammu,Kolkata, Kozhikode, Lucknow, Ludhiana,Mangalore, Mysore, Mumbai, Nashik, Noida,Patna, Parwanoo, Pune, Ranchi, Shimla,Srinagar, Shillong, Surat, Vadodara, Varanasi,Vijayawada, Thiruvananthapuram, 1 and 2CBPO (Central Base Post Office). This servicewill be expanded countrywide in a phasedmanner.

BuSINESS PARCEL

6.8 Business Parcel aims to provide aneconomical distribution solution to corporatecustomers by providing a surface transmissionof the parcels. The minimum chargeable weightof parcels in this category is 2 kg and themaximum is 35 kg. The service is available forall locations in the country.

CASH ON DELIVERy

6.9 The increasing trend for online shoppingamong the Indian customers has tremendousbusiness opportunities for payment services,order processing and fulfillment services etc.

6.10 Department of Posts has introducedCash on Delivery (COD) facility as a valueaddition to the parcel services from 02.12.2013and is available to the contractual customers ofExpress Parcel, Business Parcel and SpeedPost.

FLAT RATE PARCEL

6.11 To provide convenience to its customersand with a view to standardize its parcel sizeand shape, Flat Rate Parcel service wasintroduced on 04.02.2011.

6.12 Flat Rate Parcel is an air express parcelservice and provides an added convenience tothe customers by offering them pre-paid FlatRate Parcel boxes which are available in threeweight slabs viz. 1 kg, 2.5 kg and 5 kg.

WORLDNET ExPRESS

WorldNet Express is an internationalExpress service jointly offered by India Postand Deutsche Post DHL connecting majorcities of India to more than 220 countriesand territories globally.

WorldNet Express brings with it thestrengths of two global giants in the postalsector. It offers door to door International AirExpress service both for documents andmerchandise and is a premium offering bythe Department of Posts having a transittime of 2-4 days from major cities in India.

IIT Kanpur, Sub Post Office, U.P.


38

6-13 ¶ySV jsV iklZy c‚Dl ç/kku Mkd?kjksa rFkk vU;fpfàr dEI;wVjkbtM Mkd?kjksa esa csps tkrs gSa A xzkeh.k{ks=ksa lfgr leLr Hkkjr esa buds forj.k dh lqfo/kkmiyC/k gSA ;g lsok varjkZ"Vªh; iklZyksa ds fy, HkhmiyC/k gSA

fjVsy iksLV

6-14 xzkgdksa dks muds }kj ij iw.kZ lqfo/kk ls rFkkfdQk;rh njksa ij fofo/k tuksi;ksxh lsok,a çnku djk,tkus gsrq Mkd?kjksa dks ou&LV‚i 'k‚i ds :i esa fodflrfd;k tk jgk gSA Hkkjrh; Mkd] fjVsy iksLV lsok dh'kq#vkr dj ns'k Hkj esa Mkd?kjksa ds O;kid usVodZ dkykHk mBk jgk gSA fjVsy iksLV ds v/khu vkus okyhlsokvksa esa fctyh ds fcyksa] VsyhQksu fcyksa] dj vkSj 'kqYddk laxzg.k 'kkfey gSA

6-15 lqfo/kktud LFkkuksa ls jsy fVdV eqgS;k djk,tkus gsrq jsy ea=ky; ds lg;ksx ls Mkd?kjksa esa lHkhJsf.k;ksa ds jsy vkj{k.k fVdVksa dh fcØh dh tk jgh gSAorZeku esa] ;g lsok 276 Mkd?kjksa esa miyC/k gS vkSj blusVodZ dk vkxs foLrkj fd;k tk jgk gSA o"kZ 2013¼vçSy] 2013 ls fnlEcj] 2013½ ds nkSjku 1-716 fefy;ufVdV tkjh fd, x, rFkk deh'ku ds :i esa 27-6fefy;u #- vftZr fd, x,A

6-16 fjVsy iksLV ds varxZr lsokvksa ds dojst esafoLrkj rFkk foHkkx ds fy, vfrfjä jktLo vftZr djusds mís'; ls fnYyh lfdZy ds nks Mkd?kjksa esa ,p,eVh?kfM+;ksa dh fcØh gsrq bl o"kZ ,d ik;yV çkjaHk fd;kx;k gSA

LihM iksLV

6-17 ns'k ds lkr çeq[k 'kgjksa ds chp rhoz ,oale;c) forj.k lsok çnku fd, tkus gsrq o"kZ 1986 esaLihM iksLV lsok çkjaHk dh xbZA rc ls] ns'k ds lHkhçeq[k 'kgjksa esa blds usVodZ dk foLrkj fd;k x;k gSALihM iksLV lsok ds varxZr i=ksa] nLrkostksa vksj 35fd-xzk- rd ds Hkkj okys iklZyksa dk ns'kHkj esa le;c),oa Hkjkslsean forj.k lqfuf'pr fd;k tkrk gSA forj.k

ds ekunaM] fdUgha nks LFkkuksa ds e/; miyC/k ifjogu dsrhozre lk/ku dks /;ku esa j[krs gq, fu/kkZfjr fd, tkrsgSa A bl lsok dk lapkyu] çpkyu vkSj çca/ku esaokf.kfT;d –f"Vdks.k okyh O;kolkf;d lsok ds :i esafd;k tkrk gS A

6-18 LihM iksLV lsok ds varxZr v‚uykbu VªSd ,oaVªsl lqfo/kk çnku dh tkrh gS tksfd fo'oluh;rk] rhozxfr rFkk xzkgdksUeq[kh lsok dk esy gSA blds varxZrLihM iksLV oLrq dh igpku djus ds fy, 13 vadks okysckjdksM dk ç;ksx fd;k tkrk gSA ;g osc&vk/kkfjrçkS|ksfxdhwww.indiapost.gov.in ij xzkgdksa dks LihMiksLV ds tfj, Hksth xbZ oLrqvksa ds laca/k esa mudh cqfdaxls ysdj lqiqnZxh rd dh tkudkjh çnku djus esalgk;d fl) gksrh gSA

6-19 LihM iksLV oLrqvksa ds fy, fo'ks"k lsok ds :iesa 0-1 fefy;u #- rd dh chek lqfo/kk Hkh çnku dhtkrh gSA

6-20 ?kjsyw LihM iksLV oLrqvksa ds forj.k esa MkdfoHkkx }kjk fu/kkZfjr ekunaMksa dh rqyuk esa vf/kd foyacgksus ds vlaHkkO; ekeys esa xzkgd }kjk vnk fd;k x;kLihM iksLV 'kqYd çfriwfrZ jkf'k ds :i esa ykSVk fn;ktkrk gSA

LihM iksLV ds varxZr ewY;o)Zu

xzkgdksa dh vko';drkvksa dks iwjk djus ds fy,fuEufyf[kr ewY;of)ZZ~r lsok,a miyC/k djkbZ tkjgh gSa% • cqfdax vHkh] Hkqxrku ckn esa ¼ch,uih,y½

;kstuk ds varxZr _.k • fu:'kqYd fid&vi• ek=k ¼okY;we½ vk/kkfjr NwV• forj.k ds le; Hkqxrku dh lqfo/kk ¼dS'k v‚u

fMfyojh½

çfrekg yxHkx 40 fefy;u oLrqvksa dk forj.k djLihM iksLV lsok ,Dlçsl m|ksx esa cktkj dh vxz.khlsok cuh gqbZ gSA


39

6.13 Flat Rate Parcel boxes are sold at HeadPost Offices and other identified computerizedpost offices and delivered across Indiaincluding rural areas. This service is alsoavailable for international parcels.

RETAIL POST

6.14 Post offices are being developed as aone-stop shop to provide a range of utilityservices to the customers providingconvenience and affordability at their doorsteps. With the introduction of Retail Post, IndiaPost is leveraging the vast network of postoffices across the country. Services underRetail Post include collection of electricity bills,telephone bills, taxes and fees.

6.15 To provide railway tickets throughconvenient locations, railway reservation ticketsfor all classes are being sold at the post officesin association with the Ministry of Railways(MOR). The service is presently available at276 post offices and the network is beingfurther extended. During the year 2013 (April,2013 to December, 2013), 1.716 million ticketswere issued and ` 27.6 million was earned ascommission.

6.16 Extending the coverage of servicesunder Retail Post and to earn more revenue forthe Department, a pilot has been started thisyear for sale of HMT watches in two post officesin Delhi Circle.

SPEED POST

6.17 Speed Post service was introduced in1986 to provide a fast and time bound deliveryservice between seven major cities in thecountry. Since then the network has beenexpanded across all major cities in the country.

Speed Post offers a time bound and assureddelivery of letters, documents and parcelsweighing upto 35 kgs across the country.Delivery norms are fixed taking into account thefastest available mode of transport betweenstations. It is managed as a business servicewith a commercial approach in its operationsand management.

6.18 Speed Post provides an on-line trackand trace service that combines reliability,speed and customer friendly service. Using thethirteen-digit barcode that identifies a SpeedPost consignment, web-based technologyhelps the customers to track the Speed Postconsignments from booking to delivery onwww.indiapost.gov.in.

6.19 Insurance facility upto ` 0.1 million isalso provided as an add-on service for SpeedPost articles.

6.20 In the unlikely event of a delay indelivery of domestic Speed Post articlesbeyond the norms determined by theDepartment of Posts, Speed Post fee paid bythe customer is refunded as a compensation.

VALuE ADDITIONS uNDER SPEED POST

To meet the needs of the customers, thefollowing value added services are provided:

• Credit under Book Now Pay Later(BNPL) scheme.

• Free pick-up.

• Volume based discount.

• Cash on Delivery.

Speed Post continues to be the marketleader in the express industry with monthlyvolume of approximately 40 million articles.


40

6-21 ?kjsyw LihM iksLV oLrqvksa ds xqe gks tkus vFkokmudh varoZLrq ds xqe gks tkus/uqdlku gksus dhifjfLFkfr esa xzkgd }kjk LihM iksLV 'kqYd ds :i esavnk dh xbZ jkf'k dk nksxquk vFkok 1000@&#-] tks Hkhde gks] çfriwfrZ ds :i esa okil ykSVk fn;k tkrk gSA

;wvkbZMh,vkbZ vk/kkj i=ksa dk laforj.k rFkk ukekadu

6-22 ;wvkbZMh,vkbZ dks ns'k ds lHkh fuokfl;ksa dksfof'k"V igpku la[;k çnku djus dk dk;Z lkSaik x;kgSA Mkd foHkkx bl dk;Z dks laiUu djus ds laca/k esa;wvkbZMh,vkbZ ls çkjaHk ls gh lg;ksx djrk jgk gS AÞvk/kkjß i=ksa ds laforj.k ds fy, 30-04-2010 dks;wvkbZMh,vkbZ ds lkFk le>kSrk Kkiu gLrk{kfjr fd;kx;k FkkA

6-23 tuojh] 2013 rd LihM iksLV ds varxZr193-7 fefy;u vk/kkj i= cqd fd, x, FksA Mkd foHkkxus] fo'ks"k mik; ds :i esa] lHkh laforfjr oLrqvksa dslaforj.k dh bysDVª‚fud :i ls lwpuk Hkh miyC/k djkbZFkhA

6-24 varfje mik; ds :i esa] ;wvkbZMh,vkbZ ustuojh] 2013 ds var ls vk/kkj i=ksa dks çFke Js.khMkd ds :i esa Hkstuk çkjEHk fd;k FkkA Mkd foHkkx usekpZ] 2014 ds var rd çFke Js.kh oLrqvksa ds :i esaiksLV fd, x, 350 fefy;u ls Hkh vf/kd ;wvkbZMh,vkbZvk/kkj i=ksa dks lQyrkiwoZd gSafMy fd;k gSA

;wvkbZMh,vkbZ ukekadu

6-25 Mkd foHkkx] Mkd?kjksa ds ek/;e ls vk/kkj i=ds fy, ukekadu gsrq ;wvkbZMh,vkbZ ds jftLVªkj ds :iesa Hkh dk;Z dj jgk gSA ;wvkbZMh,vkbZ ifj;kstuk dspj.k&A ds lQyrkiwoZd iw.kZ gks tkus ds i'pkrifj;kstuk ds pj.k&AA esa vk/kkj ds ukekadu gsrq 18jkT;ksa/la?k 'kkflr {ks=ksa ds fuokfl;ksa dks pquk x;k FkkA;g vke turk dks lehi ds Mkd?kj esa vk/kkj ds fy,ukekadu djk, tkus dh lqfo/kk çnku djrk gSA

bZ&iksLV

6-26 bZ&iksLV ,d viath—r gkbfczM ¼fefJr½ Mkdlsok gS ftlds rgr lans'kksa dk bysDVª‚fud ikjs"k.k fd;ktkrk gSA bu lans'kksa esa VSDlV eSlst ¼fyf[kr lans'k½]LdSu fd, x, QksVks vkfn 'kkfey gks ldrs gSaA bl lsokds rgr bu lans'kksa vkfn dh gkMZ çfr dh lqiqnZxh xarO;LFky ij iksLVeSu@fMfyojh deZpkfj;ksa ds ek/;e ls dhtkrh gSA

6-27 orZeku esa] bZ&iksLV cqfdax dh lqfo/kk yxHkx13000 Mkd?kjksa esa miyC/k gS rFkk forj.k dk dk;Z ns'kHkj esa 0-15 fefy;u ls vf/kd Mkd?kjksa ds usVodZ dsek/;e ls fd;k tk jgk gSA bZ&iksLV lsok] fjVsy dslkFk&lkFk d‚jiksjsV xzkgdksa dks Hkh miyC/k djkbZ tkrhgSA

6-28 bZ&iksLV d‚jiksjsV lsok d‚jiksjsV xzkgdksa ds fy,miyC/k gS ftlesa ljdkjh foHkkx] yksd {ks= dh bdkb;ka]

LihM iksLV jk"Vªh; NVkbZa gc] caxyq:


41

6.21 In the event of loss of domestic SpeedPost articles or loss/damage of its contents,double the amount of Speed Post charges paidby the customer or ` 1000 whichever is less isrefunded as a compensation.

DELIVERy OF uIDAI AADHAAR LETTERSAND ENROLMENT

6.22 UIDAI has been given the mandate togive a unique identification (Aadhaar) to allResidents in the country. Department of Postshas been closely associated with UIDAI fromthe beginning in fulfilling this mandate. An MoUwas signed on 30.4.2010 with UIDAI fordelivery of ‘Aadhaar’ letters.

6.23 Till January 2013, 193.7 million Aadhaarletters were booked under Speed Post. TheDepartment of Posts also provided delivery

information electronically of all the articlesdelivered as a special measure.

6.24 As an interim measure, UIDAI startedposting of Aadhaar letters as first class mailfrom end of January, 2013. The Department ofPosts successfully handled more than 350million UIDAI Aadhaar letters posted as firstclass articles till the end of March, 2014.

uIDAI ENROLMENT

6.25 Department of Posts is also working asa Registrar of UIDAI for Aadhaar enrolmentsthrough post offices. Subsequent to thesuccessful completion of Phase-I of the UIDAIproject, Residents in 18 States/Union Territorieswere selected to enroll for Aadhaar in Phase IIof the project. It facilitates the general public ingetting enrolled for Aadhaar in theneighborhood post offices.

ePOST

6.26 ePost is an unregistered hybrid mailwhich provides electronic transmission ofmessages which may include text messages,scanned images, pictures etc and their deliveryin hard copies at the destination through thepostman/delivery staff.

6.27 Presently, ePost booking facilities areavailable at around 13000 post offices andphysical delivery through a network of morethan 0.15 million post offices across India.ePost service is provided for both retail as wellas corporate customers.

6.28 ePost Corporate Service enables

corporate customers including Government

departments, PSUs (Public Sector Units),

SMEs (Small and Medium Enterprises),

Speed Post National Sorting Hub, Bengaluru


42

y?kq ,oa e/;e m|ksx rFkk daifu;ka vkfn 'kkfey gSaA;g lsok mä xzkgdksa dks baVjusV ds ek/;e ls mudsdk;kZy; ifjlj ls mudh O;kolkf;d vis{kkvksa dks /;kuesa j[krs gq, lans'k dks Mªk¶V djus] fMtkbu djus rFkkHkstus dh lqfo/kk çnku djrh gSA lans'k bysDVª‚fudek/;e ls l‚¶V çfr ds :i esa ikjsf"kr fd;k tkrk gSrFkk xarO; LFky ij çsf"krh dks bls gkMZ çfr ds :i esaforfjr fd;k tkrk gSA

6-29 Þvusd ls ,d vkSj ,d ls vusdß dh lqfo/kk Hkhçnku dh tkrh gS] ftlds varxZr ,dkf/kd çs"kdksa }kjkHksts x, ,d gh bZ&iksLV lans'k dks fdlh ,d çkIrdrkZdks mlds bZ&esy esa çkIr djus dh rFkk fdlh ,d çs"kd}kjk Hksts x, bZ&iksLV lans'k dks ,dkf/kd çkIrdrkZvksa}kjk muds bZ&esy esa çkIr djus dh lgwfy;r çnku dhtkrh gS A

bZ&Hkqxrku

6-30 fofHkUu laxBuksa }kjk vius fcyksa ,oa vU;Hkqxrkuksa dk Mkd?kj usVodZ ds ek/;e ls laxzg.k djusgsrq bZ&Hkqxrku ,d csgrj fodYi gSA tc ns'k Hkj esaQSys xzkgdksa ls fcy ,oa vU; Hkqxrku çkIr fd;k tkukvisf{kr gks] rks Mkd?kj bZ&Hkqxrku ds :i esa ,d ljy,oa lqfo/kktud lek/kku çLrqr djrk gSA

6-31 bZ&Hkqxrku Þvusd ls ,dß fdLe dk lek/kkugS] ftlds varxZr fdlh vU; laxBu dh vksj ls /kulaxzg ¼VsyhQksu fcy] fctyh fcy] ijh{kk 'kqYd] dj]fo'ofo|ky; 'kqYd vkSj Ldwy 'kqYd vkfn½ djus dhlqfo/kk miyC/k gksrh gSA tek dh xbZ /ku jkf'k dks ,dosc vk/kkfjr l‚¶Vos;j dk ç;ksx djrs gq, lesfdrfd;k tkrk gS vkSj bl /ku jkf'k dk Hkqxrku] dsUæh;:i ls] fcy Hkstus okys laxBu ¼fcyj½ }kjk pqus x,fdlh Mkd?kj esa psd }kjk fd;k tkrk gSA

6-32 bl Hkqxrku ls lacaf/kr lwpuk rFkk ,evkbZ,l

fcyj }kjk v‚uykbu çkIr dh tk ldrh gSA bldsvarxZr fcyj dh ilan ds vuqlkj ikap çdkj dhtkudkjh gksxh] tSls fd uke] VsyhQksu ua- vkosnu la-bR;kfnA ;g lsok fQygky ns'k Hkj ds 22]000 ls Hkhvf/kd Mkd?kjksa ds ek/;e ls miyC/k gSA

bZ&Mkd?kj

6-33 bZ&Mkd?kj iksVZy vius xzkgdksa dks baVjusV dsek/;e ls pqfuank Mkd rFkk lac) lsok,a çnku djrkgSA xzkgdksa dks bu lsokvksa dk ykHk mBkus ds fy, bliksVZy ij jftLVj djuk gksrk gSA Hkqxrku ØsfMV/MsfcVdkMZ ds ek/;e ls fd;k tk ldrk gSA bl iksVZy dksMkd foHkkx ds bZ&okf.kT; iksVZy ds :i esa fodflrfd;k tk jgk gSA bl iksVZy rdhttp: / /www.epostoff ice.gov. in vFkokhttp://www.indiapost.gov.in ds ek/;e ls igqapk tkldrk gSA

bZ&Mkd?kj iksVZy ds ek/;e ls fuEufyf[kr lsokvksadk ykHk mBk;k tk ldrk gS%

• fQySVyh Mkd&fVdVksa dh fcØh

• Mkd thou chek/xzkeh.k Mkd thou chek dsçhfe;eksa dk Hkqxrku

• bZ&vkbZihvks ¼bysDVª‚fud Hkkjrh; euhvkMZj½¼bZ&vkbZihvks dk vkjaHk 22 ekpZ] 2013 dksvkjVhvkbZ vf/kfu;e] 2005 ds varxZr lwpukçkIr djus gsrq 'kqYd ds v‚uykbu Hkqxrku dsfy, fd;k x;k FkkA vkjaHk esa ;g lsok fons'kksaesa fuokl djus okys Hkkjrh; ukxfjdksa ds fy,Fkh A vc bldk foLrkj dj fn;k x;k gS vkSj13 Qjojh] 2014 ls ;g lsok Hkkjr esa jgusokys Hkkjrh; ukxfjdksa ds fy, Hkh miyC/k gSA½


43

Companies etc to draft, design and send the

messages as per their business requirements

from their office premises by using the internet.

The message is electronically transmitted as a

soft copy and at the destination it is delivered

to their addressee, in the form of a hard copy.

6.29 “Many to One and One to Many” facility

is also provided for sending the same ePost

message from multiple senders to one recipient

in the recipient’s email and same ePost

message from a sender to multiple recipients in

the recipient’s email.

ePAyMENT

6.30 ePayment is a smart option for

organisations to collect their bills or other

payments through the post office network.

When collection of bills and other payments

from customers are required across the

country, the post office offers them a simple and

convenient solution in the form of ePayment.

6.31 ePayment is a many-to-one solution

which allows collection of money (telephone

bills, electricity bills, examination fee, taxes,

university fee, school fee etc.) on behalf of any

organisation. The collection is consolidated

electronically using web based software and

payment is made centrally through a cheque

from a specified post office of the biller's choice.

6.32 The information and MIS regarding the

payment can be had by the biller online and will

contain five fields of the biller’s choice like

name, telephone number, application number

etc. The service is currently available through

more than 22000 post offices across the

country.

e-POST OFFICE

6.33 e-Post Office portal offers select postal

and allied services to its customers through the

internet. The customer would need to register

on the portal to avail the services and payments

can be made by using a Credit/Debit card. It is

also being developed as an e-Commerce portal

of Department of Posts and can be reached

through https://www.epostoffice.gov.in or

http://wwwindiapost.gov.in.

SERVICES THROuGH ePOST OFFICEPORTAL

• Sale of philatelic stamps.

• Payment of insurance premia of

PLI/RPLI.

• eIPO (Electronic Indian Postal Order)

(eIPO was launched on 22nd March,

2013 for online payment of fees for

seeking information under the RTI Act

2005. Initially, the service was for

Indian citizens living abroad and has

been extended for Indian citizens living

in India since 13th February, 2014).


44

Mk;jsDV iksLV

6-34 Hkkjr esa okf.kfT;d dk;Zdykiksa esa o`f) gksus ds

lkFk gh fofHkUu laxBuksa }kjk mRiknksa vkSj lsokvksa ds

lh/ks foKkiu dh vko';drk Hkh c<+ jgh gSA Mk;jsDV

esy dks lko/kkuhiwoZd pqus x, xzkgd oxZ vFkok cktkj

dk :[k tkuus ds fy, fdlh eqfær lkexzh ds tfj,

çsf"kr fcØh lans'k ;k bl çdkj dh xbZ ?kks"k.kk ds :i

esa ifjHkkf"kr fd;k tk ldrk gSA fodflr ns'kksa esa Mkd

ç'kkluksa }kjk gSaMy fd, x, dqy Mkd ifj;kr esa

Mk;jsDV esy dk vuqikr dkQh vf/kd jgrk gSA Mk;jsDV

esy] irk&fyf[kr rFkk xSj irk&fyf[kr] nksuksa gh çdkj

dk gks ldrk gSA

6-35 Mk;jsDV iksLV] Hkkjr esa Mk;jsDV esy dk xSj

irk&fyf[kr ?kVd gSA blds varxZr xSj irk&fyf[kr

Mkd oLrq,a] tSls i=] dkMZ] lwpuk foojf.kdk,a]

ç'ukoyh] iSaQysV] lSaiy] lhMh vkfn tSlh çpkj&çlkj

lkexzh] dwiu] iksLVj] esyj vFkok fdlh Hkh vU; çdkj

ds ,sls eqfær i= 'kkfey gSa] tksfd Hkkjrh; Mkd?kj

vf/kfu;e 1898 vFkok Hkkjrh; Mkd?kj fu;ekoyh 1933

ds varxZr çfrcaf/kr u gksaA

ehfM;k iksLV

6-36 Mkd foHkkx] d‚jiksjsV rFkk ljdkjh laxBuksa dks

vius laHkkfor xzkgd oxZ rd igqapkus dk ,d vuwBk

ehfM;k eap çnku djrk gSA blds varxZr Mkd&ys[ku

lkexzh] Mkd ifjlj vkfn esa foKkiu ds fofHkUu ek/;eksa

dk fodYi miyC/k djok;k tkrk gSA dksbZ Hkh vU;

ek/;e] la[;k rFkk igqap ds ifjçs{; esa Mkd foHkkx ds

O;kid foLrkj dk eqdkcyk ugha dj ldrk A

fçaV&Vq&iksLV

6-37 Mkd foHkkx] d‚jiksjsV xzkgdksa dh Mkd dk Fkksd

ek=k esa ikjs"k.k rFkk forj.k djrk gSA bldk ,d cM+k

fgLlk gS vkof/kd ch2lh ¼fctusl Vq dLVej½ Mkd]

ftlds varxZr fcy] foojf.k;ka ¼LVsVesaV½ vkfn 'kkfey

gSaA ,sls xzkgdksa dks eqæ.k laca/kh vko';drkvksa ds fy,

fçaVjksa dh] Mkd çs"k.k ls igys ¼çh&esfyax½ dh

vko';drkvksa ¼tSls dkxtkr dks fyQkQksa esa Mkyuk]

lhy djuk] ÝSafdax vkfn½ ds fy, esy ,tsaVksa dh rFkk

Mkd&çs"k.k ¼esfyax½ vkSj forj.k laca/kh vko';drkvksa ds

fy, Mkd foHkkx dh lsokvksa dh vis{kk gksrh gSA

6-38 ,sls xzkgdksa dh t:jrksa dks /;ku esa j[krs gq,

Mkd foHkkx us fçaV&Vq&iksLV ¼ih 2 ih½ lsok vkjaHk dh

gSA blds varxZr xzkgdksa dks ,d gh LFkku ij fçafVax]

çh&esfyax rFkk esfyax lsokvksa ls lacaf/kr laiw.kZ lek/kku

miyC/k djok;k tkrk gSA

fctusl iksLV

6-39 fdlh Hkh Mkd&oLrq dks Mkd&çsf"kr djus ls

igys dbZ dk;ksaZ dh vko';drk gksrh gS] tSls dkxtkr

dks eksM+uk] mUgsa fyQkQksa esa Mkyuk] ÝSafdax] irk fy[kuk

rFkk fyQkQksa dks fpidkuk vkfnA fo'kky laxBu bu

çh&esfyax dk;ksaZ dks djus esa dfBukbZ dk lkeuk dj jgs

FksA

6-40 Mkd foHkkx us d‚jiksjsV/ljdkjh laxBuksa/lkoZtfud

{ks= ds miØeksa rFkk vU; d‚jiksjsV ?kjkuksa dks mudh

çh&esfyax vko';drkvksa dk lexz lek/kku çnku djus


45

DIRECT POST

6.34 With increasing commercial activity in

India, the need for direct advertising of products

and services by organisations is growing. Direct

Mail can be defined as printed matter usually

carrying a sales message or announcement

designed to elicit a response from carefully

selected consumer or business markets. In

advanced countries, Direct Mail constitutes a

pre dominant portion of mail traffic handled by

Postal Administrations. Direct mail can be both

addressed as well as un-addressed.

6.35 Direct Post is the un-addressed

component of direct Mail in India, and

comprises of un-addressed postal articles like

letters, cards, brochures, questionnaires,

pamphlets, samples, promotional items like

CDs etc., coupons, posters, mailers or any

other form of printed communication that is not

prohibited by the Indian Post Office Act 1898 or

Indian Post Office Rules 1933.

MEDIA POST

6.36 Department of Posts offers a unique

media concept to help corporate and

government organisations reach potential

customer through Media Post with a range of

advertising mediums such as, postal stationery,

postal premises etc. No other medium can

match the sheer expanse of Department of

Posts in terms of volume and reach.

PRINT TO POST

6.37 Department of Posts transmits and

delivers large volumes of mail of corporate

customers. A major portion of this mail

constitutes periodic B2C mail comprising of

bills, statements etc. These customers use

facilities of printers for their print requirements,

mailing agents for their pre-mailing

requirements (like inserting, sealing, franking

etc.) and Department of Posts for mailing and

delivery requirements.

6.38 Keeping in view the requirement of

customers, Department of Posts has

introduced Print to Post Service (P2P) which

offers a total solution to the customers covering

printing, pre-mailing and mailing services under

one roof.

BuSINESS POST

6.39 A number of pre-mailing activities like

folding, inserting, franking, addressing and

pasting etc. are required to be completed

before an article is posted. Large organisations

were finding it difficult to carry out these pre-

mailing activities.

6.40 Department of Posts introduced

‘Business Post’ service in 1996 to offer a

comprehensive solution to Corporate/

Government organisations / PSUs and other

corporate houses for their pre-mailing

requirements. Besides bringing in additional


46

ds mís'; ls 1996 esa fctusl iksLV lsok çkjaHk dhA

vfrfjä jktLo vftZr djus ds vykok ;g lsok]

d‚jiksjsV rFkk Fkksd Mkd xzkgdksa dh t:jrksa dks iwjk

dj jgh gSA

6-41 fctusl iksLV lsok ns'k Hkj ds çeq[k Mkd?kjksa

ds fctusl iksLV dsUæksa ij miyC/k gSA bl lsok ds

varxZr] ?kj/dk;kZy; ls laxzg.k] dkxtkr dks fyQkQksa

esa Mkyuk] lhy djuk] irk fy[kuk] ÝSafdax] fo'ks"k

gSaMfyax vkfn dh lqfo/kk 'kkfey gSA

6-42 fctusl iksLV vius vki esa dksbZ lsok ugha gS

cfYd LihM iksLV] iath—r Mkd rFkk lk/kkj.k Mkd tSlh

lsokvksa gsrq ek= ewY;onZ~/ku gSA

y‚ftfLVDl iksLV

6-43 y‚ftfLVDl iksLV ds varxZr xzkgdksa dks ,dh—r

y‚ftfLVDl rFkk dk;Z&fuiVku ¼QqyfQyesaV½ lsok,a

çnku dh tkrh gSa] tksfd xzkgdksa dh vis{kkvksa ds vuqlkj

ifjofrZr dh tk ldrh gSaA bl lsok ds varxZr v‚MZj

çkslsflax] HkaMkj.k rFkk }kj ij laforj.k 'kkfey gSA

6-44 y‚ftfLVDl iksLV xzkgdksa ds fy, forj.k ds

dk;Z dks ljy vkSj dq'ky cuk nsrk gSA blds varxZr

xzkgd dh laiw.kZ forj.k J`a[kyk dk çca/ku fd;k tkrk

gSA blesa laxzg.k ls forj.k] HkaMkj.k ls ogu rFkk v‚MZj

rS;kj djus ls ysdj blds fuiVku rd dk dk;Z 'kkfey

gksrk gSA blesa dksbZ vfèkdre otu lhek ugha gS ijarq

fdlh Mkd oLrq gsrq U;qure otu lhek 50 fd- xkzze

gSA

6-45 Mkd foHkkx us ekStwnk y‚ftfLVDl lsokvksa ds

foLrkj ds :i esa iklZyksa dks ,vj fy¶V djkus dh

lqfo/kk çnku djus gsrq ,vj bafM;k dh lsokvksa dk

bLrseky vkjaHk fd;k gSA y‚ftfLVDl iksLV ds tfj,

Hksth xbZ lkexzh ds gokbZ ikjs"k.k dh lqfo/kk vxjryk]

vgenkckn] csaxyw:] psUubZ] fnYyh] xqokgkVh] gSnjkckn]

bEQky] dksydkrk] y[kuÅ] eqacbZ] ukxiqj] iVuk] iq.ks

rFkk fr#ouariqje ds chp miyC/k djkbZ xbZ gSA ,slk

bu dsUæksa ij O;olk; dh {kerk dks /;ku esa j[krs gq,

fd;k x;k gSA

6-46 y‚ftfLVDl iksLV esa fiNys ikap o"kksaZ ds nkSjku

jktLo vtZu esa fLFkjrk dh ço`fÙk ns[kh xbZ gSA ikjs"k.k

ds ek/;e ds :i esa foeku lsok ds vkus ls O;olk; esa

o`f) gksus vkSj vU; futh lsok çnkrkvksa ls çfrLi)kZ

dh laHkkouk gSA y‚ftfLVDl iksLV ds ek/;e ls foÙkh;

o"kZ 2012&13 ds nkSjku 494-6 fefy;u #- dk jktLo

vftZr fd;k x;kA


47

revenue, this activity is meeting the need of

corporate and bulk mail customers.

6.41 Business Post services are available in

Business Post Centers at various major post

offices across the country. The services include

home/office collection, insertion, sealing,

addressing, franking, special handling etc.

6.42 Business Post is not a service by itself

but only a value addition for other services like

Speed Post, Registered Post, and ordinary

mail.

LOGISTICS POST

6.43 Logistics Post offers customers a range

of integrated logistics and fulfillment services

that can be tailor-made to suit the requirements

of the customers. This service includes order

processing, warehousing and door-to- door

distribution.

6.44 Logistics Post makes the distribution

task easier and efficient for the customers. It

manages the entire distribution chain of the

customer from collection to distribution, from

storage to carriage and from order preparation

to order fulfillment. There is no maximum

weight limit whereas minimum weight limit is 50

kg for an article.

6.45 Department of Posts has started

utilizing the services of Air India for providing air

lift to parcels as an extension of the existing

logistics services. Facility for air transmission of

Logistics Post consignments has been

provided between Agartala, Ahmedabad,

Bengaluru, Chennai, Delhi, Guwahati,

Hyderabad, Imphal, Kolkata, Lucknow,

Mumbai, Nagpur, Patna, Pune and

Thiruvananthapuram keeping in view the

business potential at these Centres.

6.46 Logistics Post has been generally

showing a stable trend of revenue generation

during the last five years. Introduction of air as

a mode of transmission is expected to boost the

business and compete with other private

service providers. Revenue to the tune of

` 494.6 million was generated through Logistics

Post service during the financial year 2012-13.


48

7-1 Mkd foHkkx ,sls dk;Zdykiksa ls Hkh tqM+k gqvk gS

tksfd eq[; :i ls xzkeh.k Mkd usVodZ ds ek/;e ls

lapkfyr fd, tk ldrs gSa A xzkeh.k usVodZ esa dqy

139164 Mkd?kj gSa ftuesa 16 ç/kku Mkd?kj] 12172 mi

Mkd?kj vkSj 126976 'kk[kk Mkd?kj gSaA

7-2 foxr o"kksaZ ds nkSjku] ljdkj dh fofHkUu

lkekftd lqj{kk ;kstukvksa tSls fd egkRek xka/kh jk"Vªh;

xzkeh.k jkstxkj lqj{kk ;kstuk ¼eujsxk½] bafnjk xka/kh

jk"Vªh; o`)koLFkk isa'ku ;kstuk ¼vkbZth,uvks,ih,l½]

bafnjk xka/kh jk"Vªh; fo/kok isa'ku ;kstuk

¼vkbZth,uMCY;wih,l½] bafnjk xka/kh v'kärk isa'ku ;kstuk

¼vkbZth,uMhih,l½ vkSj bafnjk xka/kh ekr`Ro lg;ksx

;kstuk ¼vkbZth,e,lokbZ½ ds ifjçs{; esa foÙkh; lekos'ku

ij /;ku dsafær fd;k tk jgk gSA

7-3 xzkeh.k Mkd usVodZ ds ek/;e ls r`rh; i{kdkjksa

dks lsok,a çnku dj jktLo vftZr djus ds mís'; ls

dk;Zuhfr;ka rS;kj dh tk jgh gSaA bu lsokvksa esa lkaf[;dh

,oa dk;ZØe fØ;kUo;u ea=ky; dh vksj ls xzkeh.k

miHkksäk ewY; lwpdkad ¼lhihvkbZ½ ds ladyu ds fy,

vkadM+ksa dk laxzg.k djuk 'kkfey gSA lkekftd lqj{kk

;kstukvksa laca/kh Hkqxrku ds laforj.k gsrq cSad [kkrs

[kksydj yxHkx 85 fefy;u xzkeh.kksa dks vkSipkfjd

foÙkh; lsokvksa ds nk;js esa yk;k tk jgk gSA

7-4 bu ;kstukvksa us xzkeh.k Hkkjr ds detksj rFkk

oafpr oxksaZ dh igqap vkSipkfjd foÙkh; lsokvksa rd

igqapkbZ gSA ;s ;kstuk,a xjhch de djus rFkk xzkeh.k

turk dh fLFkfr esa lq/kkj ykus esa lgk;d fl) gqbZ gSaA

Mkd foHkkx vius Mkd?kj cpr cSad [kkrksa ds ek/;e ls

xzkeh.k rFkk v)Z&'kgjh {ks=ksa ds cSafdax ls oafpr rFkk

nqcZy oxZ ds yksxksa dh igqap] vkSipkfjd foÙkh; lsokvksa

rd cuk jgk gS vkSj bl çdkj ns'k esa foÙkh; lekos'ku

dh fn'kk esa vR;ar egRoiw.kZ Hkwfedk fuHkk jgk gS A

Mkd?kjksa ds ek/;e ls eujsxk etnwjh dk laforj.k

7-5 Hkkjr ljdkj us flrEcj] 2005 esa egkRek xka/kh

jk"Vªh; xzkeh.k jkstxkj lqj{kk ;kstuk ¼eujsxk½ vf/kfu;e

cuk;kA bl vf/kfu;e ds varxZr ;g çko/kku fd;k x;k

gS fd vdq'ky 'kkjhfjd dk;Z djus dh bPNk trkus okys

çR;sd ifjokj ds O;Ld lnL;ksa dks çR;sd foÙkh; o"kZ esa

100 fnuksa dk xkjaVh'kqnk etnwjh vk/kkfjr jkstxkj çnku

fd;k tk,xkA ;g ;kstuk 01 vçSy] 2008 ls ns'k ds

lHkh ftyksa esa ykxw gks pqdh gSA

vkaèkz Áns'k ds ,d 'kk[kk Mkd?kj esa eujsxk etnwjh dk forj.k

v/;k; 7

xzkeh.k O;olk;


49

7.1 The Department of Posts is also

concerned with activities that are undertaken

predominantly through the rural postal network.

The rural network includes 16 HOs, 12172 SOs

and 126976 BOs, with a total of 139164 post

offices.

7.2 Over the years, financial inclusion has

emerged as the focus of various Government

sponsored Social Security Schemes like

Mahatma Gandhi National Rural Employment

Guarantee Scheme (MGNREGS), Indira

Gandhi National Old Age Pension Scheme

(IGNOAPS), Indira Gandhi National Widow

Pension Scheme (IGNWPS), Indira Gandhi

National Disability Pension Scheme (IGNDPS)

and Indira Gandhi Matritva Sahyog Yojana

(IGMSY).

7.3 Strategies are devised for leveraging

rural postal network for revenue generation by

providing services to third parties such as

collection of data for compilation of Rural

Consumer Price Index (CPI) on behalf of the

Ministry of Statistics and Programme

Implementation. Approximately 85 million rural

people are being brought into the ambit of

formal financial services, achieved through

opening bank accounts for them, for

disbursement of social security scheme

payments.

7.4 The Schemes have provided access to

formal financial services to the weaker and

vulnerable groups of rural India. They have

helped in poverty reduction and improving the

well being of the rural populace. Department of

Posts through its POSB accounts is enabling

millions of rural and semi urban unbanked and

marginalized people to gain access to formal

financial services, thus playing a critical role in

the financial inclusion in the country.

DISBuRSEMENT OF MGNREGA WAGES

THROuGH POST OFFICES

7.5 Government of India enacted Mahatma

Gandhi National Rural Employment Guarantee

Act (MGNREGA) in September 2005. The Act

seeks to provide at least 100 days of

guaranteed wage employment in every

financial year to every household whose adult

members volunteer to do unskilled manual

work. The scheme came into effect in all

districts in the country from 1st April 2008.

Chapter 7

rurAl Business

MGNREGS wage disbursement at a Branch Post Office in

Andhra Pardesh


50

7-6 Mkd foHkkx us eujsxk ykHkkfFkZ;ksa ds fy, cprcSad [kkrs [kksydj Mkd?kjksa ds ek/;e ls etnwjh dslaforj.k dh ftEesnkjh yh gSA Mkd?kj [kkrksa ds ek/;els eujsxk etnwjh ds laforj.k dh ;kstuk dk çkjEHk o"kZ2005 esa vka/kz çns'k lfdZy ls fd;k x;k FkkA fnYyhvkSj tEew ,oa d'ehj lfdZyksa dks NksM+dj] bl ;kstukdks iwjs ns'k esa çpkfyr dj fn;k x;k gSA

7-7 fnukad 31-03-2014 dh fLFkfr ds vuqlkj] ;g;kstuk 96]735 Mkd?kjksa ds ek/;e ls çpkfyr gSA foxro"kksaZ ds nkSjku] eujsxk ds varxZr [kkrksa dh la[;k vkSjMkd?kjksa ds ek/;e ls etnwjh ds laforj.k dh jkf'k esafujarj o`f) gqbZ gSA bldk fooj.k rkfydk&2 esa n'kkZ;kx;k gSA

7-8 vçSy] 2013 ls Qjojh] 2014 rd dh vof/k dsnkSjku] 63-9 fefy;u eujsxk [kkrs [kksys x, Fks vkSj

104100 fefy;u #- dh jkf'k laforfjr dh xbZ FkhA

7-9 eujsxk ds varxZr lsok dh xq.koÙkk lqfuf'prdjus ds mís'; ls lfdZyksa dks okf"kZd :i ls fuf/kvkcafVr dh tkrh gS rkfd os eujsxk vf/kfu;e ds varxZroS/kkfud mÙkjnkf;Roksa ls lacaf/kr fofHkUu ç'kklfud dk;Zdj ldsaA

7-10 Mkd foHkkx }kjk ogu fd, tk jgs O;; dks iwjkdjus ds fy, xzkeh.k fodkl ea=ky; us foÙkh; o"kksaZ2009&10] 2010&11 vkSj 2011&12 ds fy, vc rd3849-9 fefy;u #- dh fuf/k tkjh dh gSA

fofHkUu lkekftd lqj{kk isa'ku ;kstukvksa dk Hkqxrku

7-11 Mkd foHkkx] xzkeh.k fodkl ea=ky; ds jk"Vªh;lkekftd lgk;rk dk;ZØe ds v/khu isa'kuksa ds Hkqxrkudk dk;Z Hkh djrk gSA ;s ;kstuk,a vR;ar lkekftd egRodh gSa D;ksafd buds varxZr lekt ds vR;ar oafpr oxksaZdks vfr vko';d foÙkh; lgk;rk çnku dh tkrh gSAbu ;kstukvksa esa fuEufyf[kr 'kkfey gSa%

rkfydk 2o"kZokj eujsxk [kkrs vkSj laforfjr jkf'k

o"kZ o"kZ rd eujsxk [kkrksa dh la[;k ¼fefy;u esa½

o"kZ ds nkSjkulaforfjr jkf'k¼fefy;u #- esa½

2008-09 29.2 38630

2009-10 42.5 79000

2010-11 49.0 91790

2011-12 53.8 78650

2012-13 57.4 120140

dqy 408210

lfpo ¼Mkd½ rFkk lnL; ¼;kstuk½ ds lkFk eujsxk ds varxZrçHkkoh igyksa ds fy, jk"Vªh; iqjLdkj fotsrkA ;s iqqjLdkj 2

Qjojh 2014 eujsxk fnol dks fn, x,


51

7.6 Department of Posts took the

responsibility to disburse the wages through

post offices by opening savings bank accounts

for MGNREGA beneficiaries. Starting with

Andhra Pradesh Circle in 2005, the scheme of

disbursement of MGNREGA wages through

post office accounts has been made

operational in the entire country, with the

exception of Delhi and J & K Circles.

7.7 The Scheme is operational through

96735 post offices as on 31.03.2014. The

number of accounts and amount of wages

disbursed through post offices under

MGNREGA has steadily grown over the years,

are indicated in Table 2.

7.8 During the period from April, 2013 toFebruary, 2014, 63.9 million MGNREGA

accounts were opened, and an amount of` 104100 million was disbursed.

7.9 In order to ensure quality of serviceunder MGNREGA, funds are allotted annuallyto the Circles for enabling variousadministrative activities in response to thestatutory obligations of the MGNREG Act.

7.10 In order to meet the expenditure beingincurred by the Department of Posts, Ministryof Rural Development (MoRD) has releasedfund of ` 3849.9 million so far for the financialyears 2009-2010, 2010-2011 and 2011-2012.

PAyMENT OF VARIOuS SOCIAL SECuRITyPENSION SCHEMES

7.11 Department of Posts also undertakespayment of pensions under the National SocialAssistance Programme (NSAP) of the Ministryof Rural Development (MoRD). These schemesare of immense social importance as theyprovide the much needed financial support tosome disadvantaged sections. These include:

TABLE 2YEARWISE MGNREGA ACCOUNTS AND

AMOUNT DISBURSED

year

No. of MGNREGAAccounts upto the

year(in million)

Amount disbursedduring the

year(` in million)

2008-09 29.2 38630

2009-10 42.5 79000

2010-11 49.0 91790

2011-12 53.8 78650

2012-13 57.4 120140

Total 408210

Winners of the National Award for effective initiatives under

MGNREGS with Secretary(Posts) and Member(Planning).

Awards were given on MGNREGS Divas, 2nd February, 2014.


52

• bafnjk xka/kh jk"Vªh; o`)koLFkk isa'ku ;kstuk¼vkbZth,uvks,ih,l½

• bafnjk xka/kh jk"Vªh; fo/kok isa'ku ;kstuk¼vkbZth,uMCY;wih,l½ vkSj

• bafnjk xka/kh jk"Vªh; v'kärk isa'ku ;kstuk¼vkbZth,uMhih,l½

7-12 isa'ku ;kstukvksa ds varxZr Hkqxrku dk dk;Z]dk;kZUo;u ,tsalh vkSj ykHkkfFkZ;ksa }kjk pqus x, fodYids vuqlkj] euhvkMZj vFkok Mkd?kj cpr cSad [kkrksa dsek/;e ls fd;k tk jgk gSA o"kZ 2012&13 esa] 8137-9fefy;u ls Hkh vf/kd jkf'k dk laforj.k Mkd?kj cprcSad [kkrksa ds ek/;e ls vkSj 32000 fefy;u #- ls Hkhvf/kd jkf'k dk laforj.k euhvkMZjksa ds ek/;e ls fd;kx;kA o"kZ 2013&14 ds nkSjku] tuojh] 2014 rd12306-5 fefy;u #- dh jkf'k dk laforj.k Mkd?kj cprcSad [kkrksa ds ek/;e ls vkSj 32249-1 fefy;u #- dklaforj.k euhvkMZjksa ds ek/;e ls fd;k x;k gSA

bafnjk xka/kh ekr`Ro lg;ksx ;kstuk ds varxZr udnHkqxrku

7-13 bafnjk xka/kh ekr`Ro lg;ksx ;kstuk¼vkbZth,e,lokbZ½] ekr`Ro dqiks"k.k dh leL;k dslek/kku gsrq ,d l'krZ udn varj.k ekr`Ro ykHk ;kstukgSA bls ,dh—r cky fodkl lsok ;kstuk ds eap dsek/;e ls 52 ftyksa esa çkjaHk fd;k x;k gSA bl ;kstukds varxZr efgykvksa dks xHkkZoLFkk rFkk Lruiku ds nkSjkulh/ks gh udn jkf'k miyC/k djokbZ tkrh gS] c'krsZ fdlacaf/kr efgyk,a dqN fof'k"V 'krksaZ dks iwjk djrh gksaA

7-14 bu ftyksa esa bl ;kstuk dks lQy cukus esaMkd usVodZ viuk ;ksxnku ns jgk gSA blds varxZrykHkkfFkZ;ksa ds fy, Mkd?kj cpr cSad [kkrs [kksy djmUgsa udn varj.k dh lqfo/kk miyC/k djkbZ tk jgh gSAekpZ] 2014 dh fLFkfr ds vuqlkj] vc rd 0-443fefy;u ls vf/kd [kkrs [kksys tk pqds gSa] ftu ds ek/;els 699-90 fefy;u #- dh jkf'k dk laforj.k fd;k x;kgSA

xzkeh.k miHkksäk ewY; lwpdkad dk ifjdyu djus gsrqvkadM+ksa dk laxzg.k

7-15 eqæk LQhfr rFkk ewY;ksa esa mrkj&p<+ko dh ço`fÙkdk vkdyu djus gsrq ewY; lwpdkad cuk, x, gSa vkSjlkaf[;dh ,oa dk;ZØe dk;kZUo;u ea=ky; }kjk budkifjdyu fu;fer :i ls fd;k tkrk gS rkfd mi;qä,oa i;kZIr uhfr;ka cukbZ ,oa ykxw dh tk ldsaA

7-16 dqN o"kZ iwoZ rd] bl ç;kstukFkZ ek= Fkksddherksa gsrq ewY; lwpdkadksa dk ifjdyu rFkk ç;ksx fd;ktk jgk FkkA rFkkfi] ;g O;kid :i ls Lohdkj fd;ktkrk gS fd Fkksd dhersa mu ewY;ksa dks çfrfcafcr ughadj ikrh tks okLrfod miHkksäk ¼,aM dLVej½ }kjk vnkdh tkrh gSaA vr,o] ,slh dherksa ds vk/kkj ij cukbZxbZ uhfr;ka dkjxj fl) ugha gks ikrh vkSj okLrfodmiHkksäkvksa ds fy, visf{kr ifj.kke çkIr ugha gks ikrsAblds vfrfjä] Fkksd ewY; lwpdkadksa ds vkdyu dhçfØ;k esa xzkeh.k cktkj vkSj xzkeh.k {ks=ksa esa O;kIr dhersaO;kid :i ls utjvankt gks tkrh gSaA

7-17 bu [kkfe;ksa dks nwj djus ds fy, lkaf[;dh ,oadk;dZze dk;kZUo;u ea=ky; us ,d ç.kkyh fodflr dhgS] ftlds varxZr ns'k Hkj ds 1181 p;fur xkaoksa ls,df=r vkadM+ksa dh lgk;rk ls miHkksäk ewY; lwpdkadds ifjdyu vkSj çlkj dh O;oLFkk dh xbZ gSA xzkeh.kvkSj 'kgjh {ks=ksa ds fy, vyx&vyx miHkksäk ewY;lwpdkadksa dk ifjdyu fd;k tk jgk gSA xzkeh.k rFkk'kgjh] nksuksa gh {ks=ksa ds fy, la;qä lwpdkad Hkh cuk;ktk jgk gSA

7-18 xzkeh.k {ks=ksa ds fy, dher laca/kh vkadM+s 1181xkaoksa ds fpfàr Mkd?kjksa ds ek/;e ls gh ,d= fd, tkjgs gSaA okLro esa] Mkd?kj gh ,dek= ,slh ,tsalh gS] tksbl çdkj dk MkVk laxzg.k djus esa l{ke gSA blçdkj Mkd?kj] Hkkjr ds ukxfjdksa dh fLFkfr esa lq/kkjykus ds fy, lacaf/kr ljdkjh foHkkxksa dks uhfr;ka cukus


53

• Indira Gandhi National Old Age PensionScheme (IGNOAPS),

• Indira Gandhi National Widow PensionScheme (IGNWPS), and

• Indira Gandhi National DisabilityPension Scheme (IGNDPS).

7.12 These payments for pension schemesare being effected either through money ordersor the Post Office Savings Bank (POSB)accounts depending upon the choice of theimplementing agency and beneficiaries. In2012-13, more than ` 8137.9 million havebeen disbursed through POSB accounts andmore than ` 32000 million have been paidthrough money orders. During the year 2013-2014, ` 12306.5 million have been disbursedthrough POSB accounts and ` 32249.1 millionthrough money orders by January 2014.

CASH PAyMENT uNDER INDIRA GANDHIMATRITVA SAHyOG yOjANA

7.13 Indira Gandhi Matritva Sahyog Yojana(IGMSY), a Conditional Cash Transfer (CCT)Maternity Benefit Scheme for addressingmaternal under-nutrition, has been introducedin 52 identified districts through the platform ofthe Integrated Child Development Services(ICDS) Scheme. The Scheme envisagesproviding cash directly to women duringpregnancy and lactation subject to theindividuals fulfilling specific conditions.

7.14 Postal network in these districts arecontributing to the success of the Scheme byopening POSB accounts for the beneficiariesand facilitating transfer of cash to them. As onMarch 2014, more than 0.443 million suchaccounts have been opened so far throughwhich ` 699.90 million have been disbursed.

COLLECTION OF DATA FOR COMPuTINGRuRAL CONSuMER PRICE INDEx

7.15 Price Indices have been designed andare calculated at regular intervals by Ministry ofStatistics and Programme Implementation toestimate inflation and trends in the pricemovements, so that appropriate and adequatepolicy instruments may be designed andimplemented.

7.16 Till a few years back, the price indicesfor wholesale prices alone were being workedout and used for the purpose. It is howeverwidely accepted that the wholesale prices donot adequately reflect the prices being faced bythe end consumers. The policies designed onthe basis of such prices therefore lack ineffectiveness and do not have the desiredoutcomes for the end-consumers. Moreover,the exercise to estimate wholesale price indiceslargely ignores the rural markets and the pricesprevalent in rural areas.

7.17 In order to tide over the aboveconstraints, a mechanism has been worked outby the Ministry of Statistics and ProgrammeImplementation to calculate and disseminatethe consumer price index with the help of databeing collected through 1181 selected villagesthroughout the country. The consumer priceindices are being calculated for the rural andurban areas separately. A composite index isalso being worked out for both rural and urbanareas.

7.18 The price data for the rural areas arebeing entirely collected through identified postoffices in 1181 villages. In fact, the post officeis the only agency capable of collecting suchdata and is thus providing crucial support to theconcerned government departments to design


54

vkSj dk;kZfUor djus esa egRoiw.kZ lg;ksx dj jgk gSA

Mkd?kjksa ds fy, xzkeh.k lwpuk ,oa lapkj çkS|ksfxdh¼vkjvkbZlhVh½ lek/kku

7-19 xzkeh.k vkbZlhVh lek/kku rFkk dksj cSafdaxlek/kku ¼lhch,l½ ds ykxw gksus ls Mkd foHkkx] xzkeh.krFkk 'kgjh {ks=ksa esa 1-54 yk[k Mkd?kjksa ds vius usVodZds ek/;e ls dsaæ ,oa jkT; ljdkjksa dh vksj ls fofHkUulkekftd lqj{kk ;kstukvksa dk dk;kZUo;u dj ik,xkAxzkeh.k Mkd?kjksa dks ck;ksehfVªd igpku ls ;qä ,dgLrpkfyr midj.k rFkk ekbØks ,Vh,e dh lqfo/kk]xzkgdksa dks jlhn çnku djus ds fy, usVodZ dh lqfo/kkls ;qä fçaVj rFkk ekbØks ,Vh,e dks pktZ vkSj çpkfyrdjus ds fy, lkSj ÅtkZ cSVjh çnku dh tk,xhA

7-20 vkjvkbZlhVh ds varxZr xzkeh.k {ks=ksa esa fLFkrlHkh xzkeh.k Mkd lsod Mkd?kjksa dk dEI;wVjhdj.k rFkkmUgsa fMftVy :i ls tksM+s tkus dk dk;Z 'kkfey gSAbldk mís'; çR;sd 'kk[kk iksLVekLVj ¼chih,e½ dksçkS|ksfxdh lek/kku ¼vkbZlhVh midj.k½ miyC/k djkukgS rkfd yxHkx 1]30]000 'kk[kk Mkd?kjksa }kjk xzkeh.k{ks= ds xzkgdksa dks çnku dh tkus okyh lsokvksa esa lq/kkjgks ldsA blls xzkeh.k {ks=ksa esa foHkkx dh igqap esa o`f)gksxh rFkk 'kk[kk Mkd?kjksa esa lHkh foÙkh; varj.kksa dsifj;kr] cpr [kkrksa] udn çek.k i=ksa vkSj xzkeh.k Mkdthou chek ds dkjksckj esa o`f) gks ldsxhA bls xzkeh.kflLVe baVhxzsVj ¼vkj,lvkbZ½ vkSj xzkeh.k gkMZos;j¼vkj,p½ lek/kku ds ek/;e ls laHko cuk;k tk jgk gSA

bysDVª‚fud fuf/k çca/ku ç.kkyh

7-21 xzkeh.k vkbZlhVh vkSj lhch,l ds iw.kZr;kdk;kZfUor gksus rd varfje çkS|ksfxdh lek/kku ds :iesa Mkd foHkkx us] lfdZyksa esa eujsxk etnwjh ds laforj.k

ds fy, bysDVª‚fud fuf/k çca/ku ç.kkyh ¼bZ&,Q,e,l½dh 'kq#vkr dh gSA bZ&,Q,e,l lek/kku dk fodkljk"Vªh; lwpuk dsaæ ¼,uvkbZlh½ }kjk fd;k x;k gSA blesa¼bZ&,Q,e,l½ Mkd?kj cpr cSad l‚¶Vos;j&lap; iksLVds ,d baVjQsl dh O;oLFkk dh xbZ gSA nks ,tsafl;ksa¼Mkd foHkkx vkSj xzkeh.k fodkl ea=ky;½ ds nks lek/kkuksads baVjQsl ds ifj.kkeLo:i mi Mkd?kj Lrj rdykHkkfFkZ;ksa ds [kkrksa esa bysDVª‚fud :i ls jkf'k tekdjuk ¼ØsfMV½ laHko gks ikrk gSA fuf/k varj.k vkns'k ;kJfedksa dh etnwjh rFkk mudh [kkrk la[;k ls lacaf/krHkqxrku Qkbysa ;k xzkeh.k fodkl ea=ky; }kjk rS;kjfd;k x;k dksbZ Hkh vU; fooj.k Mkd?kjksa dks bysDVª‚fud:i ls Hkstk tkrk gS rkfd Jfedksa dks etnwjh dkHkqxrku fd;k tk ldsA

7-22 bZ&,Q,e,l us xkaoksa esa Jfedksa dks etnwjh dsHkqxrku esa yxus okys le; dks dkQh de dj fn;k gSAbZ&,Q,e,l dks vle] NÙkhlx<+] xqtjkr] gfj;k.kk]>kj[k.M] dsjy] e/;çns'k] egkjk"Vª] vksfM'kk] iatkc vkSjjktLFkku esa lQyrkiwoZd ykxw dj fn;k tk pqdk gSvkSj vU; lfdZyksa esa bldk fodkl fd;k tk jgk gSA

vka/kz çns'k rFkk >kj[k.M esa Mkd?kjksa ds ek/;e lsçR;{k ykHk varj.k

Mkd?kjksa ds ek/;e ls çR;{k ykHkkarj.k ds dk;kZUo;uds fy, vka/kz çns'k lfdZy esa ,d fo'ks"k O;oLFkk dhxbZ gSA bl O;oLFkk ds varxZr] lfdZyksa ds Mkd?kjksa}kjk eujsxk vkSj vU; lkekftd lqj{kk ;kstukvksa dsv/khu etnwjh/ykHkksa dk vk/kkj lac) Hkqxrku eSllZ,ih v‚uykbu vkSj jkT; ljdkj ds lg;ksx ls fd;ktk jgk gSA Mkd?kjksa ds ek/;e ls Hkqxrku ikus okysetnwjksa dks MhchVh Hkqxrku çnku djus vkSjlkekftd lqj{kk ;kstukvksa ds vU; ykHkkfFkZ;ksa dsfy, lfdZy }kjk 9000 ekbØks ,Vh,e yxk, x, gSaA


55

and implement policies to improve the wellbeing of the citizens of India.

RuRAL INFORMATION ANDCOMMuNICATION TECHNOLOGy (RICT)SOLuTION FOR THE POST OFFICES

7.19 The implementation of Rural ICTSolution and Core Banking Solution (CBS) willenable the Department of Posts to rolloutvarious social sector schemes on behalf of theCentral and State Governments through anetwork of 1.54 lakh post offices in rural as wellas urban locations. Rural post offices will beenabled with a hand held device with biometricidentification and micro ATM enablement,network provided printer to provide receipts tocustomer, and a solar powered battery tocharge and operate the micro ATM.

7.20 RICT involves computerization anddigitally connecting all the Gramin Dak Sewakpost offices including those in rural areas. Theobjective is to provide a technology solution(ICT device) to each Branch Postmaster (BPM)which will enable each of the approximately130000 BOs to improve the level of servicesbeing offered to the rural customers. It willincrease the rural reach of the Department andenable the BO’s to increase the traffic of allfinancial remittances, savings accounts, cashcertificates and Rural Postal Life Insurance(RPLI). This is being enabled through the RuralSystem Integrator (RSI) and the RuralHardware (RH) solutions.

ELECTRONIC FuND MANAGEMENTSySTEM

7.21 As an interim technological solution, tillthe Rural ICT and CBS are completely rolledout, Department of Posts has introduced theelectronic Fund Management System (eFMS)

for disbursement of MGNREGA wages in theCircles. The eFMS solution which is developedby the National Informatic Centre (NIC) has aninterface with the POSB software - SanchayaPost. This interface between the two solutionsof two agencies (Department of Posts andMinistry of Rural Development) enableselectronic crediting of beneficiaries accountsupto sub post office level. The Fund TransferOrders (FTOs) or payment files having detailsof worker’s wages with account number andother details generated by the Ministry of RuralDevelopment are sent electronically to postoffices for payment to wage workers.

7.22 eFMS has considerably reduced thepayment time span to wage workers in thevillages. eFMS has been successfullyimplemented in Assam, Chhattisgarh, Gujarat,Haryana, Jharkhand, Kerala, Madhya Pradesh,Maharashtra, Odisha, Punjab and Rajasthanand is being expanded to other Circles.

DIRECT BENEFIT TRANSFER THROuGH

POST OFFICES IN ANDHRA PRADESH

AND jHARkHAND

A special arrangement has been put in place

in Andhra Pradesh Circle for implementation

of the Direct Benefit Transfer (DBT) through

post offices. Under the arrangement, post

offices in the Circle are doing Aadhaar

Enabled Payment of wages/benefits under

MGNREGA and other social security

schemes with the support of M/s AP Online

and the State Government. 9000 Micro

ATMs have been deployed by the Circle for

doing the DBT payment to the wage workers

and other beneficiaries of the social security

schemes receiving benefits through post

offices.


56

8-1 Mkd foHkkx ds varjkZ"Vªh; O;olk; ,oa lg;ksxls tqM+s ekeyksa dk la;kstu varjkZ"Vªh; laca/k ,oa XykscyO;olk; fMohtu }kjk fd;k tkrk gSA buesa fo'o Mkdla?k ¼;wih;w½ dh lhek esa vkus okys fofHkUu ns'kksa dsukeksfí"V Mkd çpkyuksa ds cgqi{kh; ysu&nsu] vU;ukeksfí"V Mkd çpkydksa ls f}i{kh; fopkj&foe'kZ]ukeksfí"V ,oa futh Mkd çpkydksa ls O;olk; laca/k ,oavarjkZ"Vªh; O;olk; ls jktLo vtZu ij vk/kkfjrdk;Zdyki 'kkfey gSaA

fo'o Mkd la?k ¼;wih;w½ esa Hkkjr

8-2 Hkkjr fo'o Mkd la?k ¼;wih;w½ ds çkjafHkd lfØ;lnL;ksa esa ls ,d gS A ;g la?k la;qä jk"Vª dh ,dfo'ks"kK ,tsalh gS ftldk eq[;ky; fLoV~tjySaM fLFkrcuZ esa gSA fo'o Mkd la?k ij lEiw.kZ fo'o esa vUrjkZ"Vªh;Mkd lsokvksa dk n{krkiw.kZ çpkyu lqfuf'pr djus dkmÙkjnkf;Ro gSA ;wih;w dk mís'; bl {ks= esa varjkZ"Vªh;lg;ksx dks c<+kok nsuk rFkk varjkZ"Vªh; Mkd ekeyksa dslHkh igyqvksa dks blds fofHkUu fudk;ksa ,oa cgqi{kh;le>kSrksa }kjk fofu;fer djuk Hkh gSA

8-3 ;wih;w ds çeq[k fudk; ¼i½ dkaxzsl ¼ii½ ç'kklfudifj"kn ¼lh,½ ¼iii½ Mkd çpkyu ¼ihvkslh½ ¼iv½ ijke'kZnk=hlfefr vkSj ¼v½ varjkZ"Vªh; C;wjks gSaA Hkkjrh; Mkd orZekuesa lh, ,oa ihvkslh dk lnL; gSA dkaxzsl ;wih;w dh'kh"kZLFk fudk; gS vkSj blesa lHkh lnL; ns'kksa ds çfrfuf/k'kkfey gSaA

8-4 dkaxzsl dk dk;Z lnL; ns'kksa dh ukS fofHkUulfefr;ksa ds ek/;e ls fd;k tkrk gSA bu lfefr;ksa dkxBu pquko ds ek/;e ls fd;k tkrk gS ftlesa lnL;ns'k 'kkfey gksrs gSaA ;s lfefr;ka fofHkUu çLrkoksa ij

fopkj djrh gSa vkSj viuh fjiksVsaZ iw.kZ cSBd esa çLrqrdjrh gSa tgka lnL; ns'k bu ij viuk ernku djrsgSaA

,f'k;k ç'kkar Mkd la?k esa Hkkjr

8-5 1962 esa xfBr ,f'k;k ç'kkar Mkd la?k ¼,ihih;w½;wih;w dk ,d fucaZf/kr la?k gS] ftlesa Hkkjr lfgr 32ns'k blds lnL; gSaA bldk y{; {ks= esa Mkd fofue;esa lqfo/kk çnku djuk rFkk lnL; ns'kksa ds e/; Mkdlsokvksa dks çksRlkfgr djuk gSA ,ihih;w dk mís'; lnL;ns'kksa ds e/; Mkd laca/kksa dks c<+kuk] çksRlkfgr djukvkSj muesa lq/kkj djuk gS rFkk Mkd lsokvksa ds {ks= esalg;ksx dks c<+kok nsuk gSA ;g oSf'od Mkd ekeyksa rFkkj.kuhfr ds lanHkZ esa {ks=h; –f"Vdks.k dks r; djrk gSvkSj dk;kZfUor djrk gSA Hkkjr us bl la?k dh lnL;rk1975 esa çkIr dh rFkk rHkh ls la?k ds ekeyksa esa ,dlfØ; Hkwfedk fuHkk jgk gSA

v/;k; 8

varjkZ"Vªh; O;olk; ,oa lg;ksx

,ihih;w dkaxzsl

Hkkjr us 03 ls 07 flrEcj] 2013 rd 11oha ,ihih;wdkaxzsl dh estckuh dhA dkaxzsl la?k ds dk;ksaZ dksiqujhf{kr djus gsrq ftEesnkj gS rFkk ;g pkj o"kksaZ esa,d ckj gksrh gS A Hkkjr ds ekuuh; jk"Vªifr] Jhç.kc eq[kthZ }kjk dkaxzsl dk vkSipkfjd :i lsmn~?kkVu fd;k x;kA vxys pkj o"kksaZ ds fy, {ks=h;Mkd lsDVj ds Hkfo"; dks r; djus ds fy, ;gdkaxzsl vius lnL;ksa esa ls Mkd usrkvksa vkSjLVsdgksYMjksa rFkk 15 vU; ns'kksa ls çs{kdksa dk p;udjrh gSA Jherh ih- xksihukFk] lfpo Mkd foHkkx us,ihih;w ds iw.kZ vf/koso'ku dh v/;{krk dhA


57

8.1 Matters relating to InternationalBusiness and Cooperation of the Departmentof Posts are coordinated by the InternationalRelations and Global Business Division. Theseinclude multilateral transactions amongdesignated postal operators of differentcountries under the ambit of the UniversalPostal Union (UPU), bilateral discussions withdesignated postal operators, business relationswith designated and private postal operatorsand activities focused on realization of revenuefrom international business.

INDIA AT THE uNIVERSAL POSTAL uNION

8.2 India is one of the earliest activemembers of the Universal Postal Union (UPU),a specialized agency of the United Nations,having its headquarters at Berne, Switzerland.The Union is responsible for ensuring efficientoperations of international postal servicesthroughout the world. The UPU also aims atpromoting international cooperation in thissphere and regulates the entire gamut ofinternational postal affairs through its variousbodies and multilateral agreements.

8.3 The main bodies of the UPU are: (i) TheCongress (ii) the Council of Administration(CA), (iii) The Postal Operations Council (POC),(iv) the Consultative Committee, and (v) theInternational Bureau. Department of Posts iscurrently a member of both the CA and thePOC.

8.4 The Congress is the supreme body ofthe UPU and comprises of the representativesof all member countries. The work of theCongress is carried out through nine different

Committees constituted through elections andconsisting of member countries. TheCommittees consider various proposals andsubmit reports to the plenary meeting which areput to vote by member countries.

INDIA AT THE ASIAN PACIFIC POSTALuNION

8.5 The Asian Pacific Postal Union (APPU),formed in 1962, is a Restricted Union of theUPU with a membership of 32 countriesincluding India. It aims to facilitate postalexchange in the Region and promotecooperation in postal services of the membercountries. The purpose of the APPU is toextend, facilitate and improve postal relationsbetween member countries and to promotecooperation in the field of postal services. Itdecides and pursues the regional stance inresponse to global postal issues and strategy.India acquired membership of this Union in1975 and since then has been playing an activerole in the affairs of the Union.

APPu CONGRESS

The 11th APPU Congress was hosted byIndia from the 3rd to 7th September, 2013.The Congress is responsible for revising theActs of the Union and is held once in fouryears. The Congress was officiallyinaugurated by the Hon’ble President ofIndia, Shri Pranab Mukherjee. ThisCongress gathered postal leaders andstakeholders from amongst its membersand observers from 15 other countries, todecide on the regional postal sector’s futurefor the next four years. Smt. P. Gopinath,Secretary, Department of Posts, chaired theAPPU Plenary session.

Chapter 8

internAtiOnAl Business And COOPerAtiOn


58

Hkkjr ds jk"Vªifr] Jh ç.ko eq[kthZ 3 flrEcj] 2013 dks foKku Hkou esa ,f'k;k iSflfQd Mkd ;wfu;u ¼,ihih;w½ dkaxzsl dsmn~?kkVu ij Lekjd Mkd&fVdV dk ,d lsV tkjh djrs gq,A

ubZ fnYyh] Hkkjr esa 3 flrEcj ls 7 flrEcj] 2013 rd vk;ksftr ,f'k;k iSflfQd Mkd ;wfu;u ¼,ihih;w½ dkaxzsl ds çfrfufËk


59

Shri Pranab Mukherjee, President of India is releasing a set of commomerative stamps at the inaugration of

Asia Pacific Postal Union (APPU) congress at Vigyan Bhawan, New Delhi on 3rd September 2013.

Delegates of Asia Pacific Postal Union (APPU) congress held at New Delhi, India

from 3rd to 7th September 2013.


60

8-6 ;g igyh ckj gqvk gS fd dkaxzsl us Hkkjr dksvxys pkj lky ds fy, dk;Zdkjh lfefr ds¼,ihih;w&bZlh½ v/;{k ds :i esa pquk gSA orZeku esa Hkkjr,f'k;k ç'kkar iksLVy dkyst ds 'kkldh; cksMZ dk lnL;rFkk Mkd foÙkh; lsok dk;Z ny dk v/;{k Hkh gSA

8-7 lapkj ,oa lwpuk çkS|ksfxdh jkT; ea=h] M‚-fdYyh Øqikjkuh us vius eq[; Hkk"k.k esa vius xzkeh.kvkbZlhVh usVodZ dks etcwr djus rFkk Hkkjrh; MkdcSad dh LFkkiuk ds fy, Mkd foHkkx }kjk gky esa dhxbZ igyksa ij çdk'k MkykA

8-8 bl dkaxzsl us dk;Z ny ds xBu ds lkFk vxyspkj o"kksaZ ds fy, dk;ksaZ dks O;ofLFkr djus dk voljçnku fd;kA ;g dk;Zny eq[; j.kuhfrd {ks=ksa esa {ks=h;,tsaMk dks dk;kZfUor djsxkA bl dk;Z ny esa foÙkh;lsok,a] HkkSfrd lsok,a] bZ&lsok,a vkSj vfofPNu fodkl'kkfey gSA Mkd lsokvksa ds fodkl ds fy, ;g egRoiw.kZ{ks=ksa dk lwpd Hkh gS tSlkfd ,f'k;k ç'kkar {ks= }kjkns[kk x;k gSA

nf{k.k ,f'k;kbZ Mkd la?k dk xBu

8-9 Mkd foHkkx] Hkkjr }kjk fodflr vo/kkj.kk lsmn~Hkwr ,l,ih;w] ;wih;w ds rRoko/kku esa ,d lhfer la?kgS tks nf{k.k ,f'k;k ds Mkd ç'kkluksa ds chp lg;ksxdks çksRlkfgr djsxk rFkk {ks= esa Mkd lsokvksa esa lq/kkjdjsxkA ;g lkdZ ds v/khu ,d fudk; gksxk ftlesavQxkfuLrku] HkwVku] ckaXykns'k] ekynho] usiky]ikfdLrku] Jhyadk ,oa Hkkjr ds Mkd ç'kklu 'kkfeygSaA

8-10 lkiw ¼,l,ih;w½ ds lafo/kku vkSj lekU; fofu;eksads elkSns dks] lkdZ lfpoky; ds ek/;e ls] iqujh{k.k

gsrq lnL; ns'kksa dks Hkstk x;k gS rFkk lHkh lnL;ksa ls;g çrhf{kr gSA 11oha vIiw ¼,ihih;w½ dkaxzsl dh iwoZ la/;kij 2 flEcj] 2013 ls lkdZ Mkd ç'kkluksa ds lnL;ksadh ubZ fnYyh esa cSBd gqbZA cSBd ds nkSjku lnL;ksa usçLrkfor la?k ds lfpoky; volajpuk vkSj ctV dslaca/k esa ppkZ dhA vU; ckrksa ds lkFk] ;g fu.kZ; fy;kx;k fd lfpoky; dk vkdkj NksVk gksxk ftlesaegklfpo dks lgk;rk çnku djus ds fy, ,d funs'kdgksaxsA lnL;ksa dh bPNk Fkh fd çFke dkaxzsl dk vk;kstutYnh gh fnYyh esa fd;k tk, rFkk mUgksaus fnYyh esa ghla?k ds eq[;ky; gsrq LFkku fu/kkZfjr djus ds fy, Hkhviuh lgefr çnku dh A

f}i{kh; vkSj cgqi{kh; eqís

8-11 çf'k{k.k ds fy, Qsyksf'ki çnku djrs gq,] tgka

dgha Hkh vko';drk gks] ogka fo'ks"kKksa ,oa ijke'kZnkrkvksa

ds ny esa ;ksxnku djrs gq, U;wure fodflr ns'kksa

¼,yMhlh½ ds lewg ds Mkd laxBuksa dks vkfFkZd rFkk


61

8.6 It is for the first time that the Congresshas elected India on Chair of its ExecutiveCommittee (APPU-EC) for the next four years.Presently, India is also a member of theGoverning Board of the Asia Pacific PostalCollege and Chair of the Postal FinancialServices Working Group.

8.7 Dr. (Smt.) Killi Kruparani, Minister ofState for Communications & IT, in her key noteaddress, highlighted recent initiatives of theDepartment of Posts in strengthening its RuralICT network and for setting up a Post Bank ofIndia.

8.8 This Congress provided an occasion toorganise the work for the next four years withthe formation of working groups that will pursuethe regional agenda in key strategic areas. TheWorking Groups comprise the Postal FinancialServices, Physical Services, e-Services andSustainable Development. This is also anindication of the critical areas for postalservices development as seen by the Asia-Pacific Region.

FORMATION OF SOuTH ASIAN POSTALuNION

8.9 South Asian Postal Union (SAPU),conceptualized and initiated by the Departmentof Posts, India, is proposed as a RestrictedUnion under the aegis of the UPU. It willpromote cooperation among PostalAdministrations of South Asia and improvepostal services in the region. It will be a bodyunder the South Asian Association for RegionalCooperation (SAARC) umbrella comprisingpostal administrations of Afghanistan, Bhutan,Bangladesh, Maldives, Nepal, Pakistan, SriLanka and India.

8.10 The draft Constitution and the General

Regulations of the SAPU have been sent,through the SAARC Secretariat, to the membercountries for vetting and the same is awaitedfrom all the members. On the eve of the 11th

APPU Congress, the members of the SAARCPostal Administrations met in New Delhi on 2nd

September, 2013. During the meeting themembers discussed the structure of theSecretariat and the budget of the proposedUnion. It was, inter alia, decided that for thepresent, the Secretariat will have a leanstructure with one Director to support theSecretary General. The members desired thatthe first Congress is convened at New Delhi atan early date and also consented to locate theHeadquarters of the Union at Delhi.

BILATERAL AND MuLTILATERAL MATTERS

8.11 India has been at the forefront of

providing economic and technical aid to the

postal organisations of the Least Developed

Countries (LDCs) group in the form of awarding

training fellowships, contributing to the pool of

experts and consultancies whenever required.


62

çkS|ksfxdh; lgk;rk çnku djus ds ekeys esa Hkkjr

vxz.kh jgk gSA gky gh ds o"kksaZ esa Hkkjr us ,yMhlh Mkd

çpkydksa dks dkmaVj v‚Vkses'ku ds fy, l‚¶Vos;j çnku

djrs gq, çkS|ksfxdh ds lekos'ku esa mYys[kuh; ç;kl

fd, gSaA gky gh esa Hkkjr ljdkj us vÝhdh ,oa lkdZ

ns'kksa ds fy, Mkd çca/ku ij iw.kZ :i ls foÙkiksf"kr

çf'k{k.k dk;ZØeksa dh ?kks"k.kk dh gSA

8-12 Hkkjrh; vÝhdh Qksje f'k[kj lEesyu&AA ds

varxZr jQh vgen fdnobZ jk"Vªh; Mkd vdkneh

¼vkj,ds,uih,½] xkft;kckn }kjk vusd vÝhdh ns'kksa ds

fy, varjkZ"Vªh; çf'k{k.k dk;ZØeksa dk vk;kstu fd;k

x;k A bu dk;ZØeksa esa eq[;r: ¼i½ dEI;wVªhdj.k vkSj

çkS|ksfxdh lekos'ku( ¼ii½ Mkd ys[kkdj.k ij varjkZ"Vªh;

dk;ZØe ij /;ku dsfUær fd;k x;kA bu dk;ZØeksa esa

vÝhdh ns'k ?kkuk] ratkfu;k] ukbthfj;k] vkfn ds

lgHkkfx;ksa us Hkkx fy;kA blds vykok] Mkd çca/ku ij

Hkh ,d varjkZ"Vªh; dk;ZØe 17-02-2014 ls 28-02-2014

rd vk;ksftr fd;k x;kA mi;qZä dk;ZØeksa esa vusd

,f'k;kbZ ns'kksa us Hkh Hkkx fy;kA

varjkZ"Vªh; O;olk; igy & dk;Z

8-13 Mkd foHkkx dkgkyk iksLV xzqi esa 'kkfey gksus

ds ç;kl dj jgk gS tks vius xzkgdksa ls varjkZ"Vªh;

bZ,e,l vkSj ,;j iklZy oLrqvksa dh le;c) lqiqnZxh

dk lkekU; oknk djrk gSA dsihth dk xBu o"kZ 2003

esa vkLVªsfy;k iksLV] phu iksLV] gkax&dkax iksLV] tkiku

iksLV] dksfj;k iksLV rFkk vesfjdk iksLVy lsokvksa }kjk

,d lkFk feydj fd;k x;k rFkk rc ls blus dksfj;ksl

vkQ Lisu] yk iksLV v‚Q Ýkal] j‚;y esy v‚Q xzsV

fczVsu rFkk flaxkiqj iksLV dks 'kkfey fd;k gSA

8-14 Mkd foHkkx us varjkZ"Vªh; bysDVªkfud /kukarj.k

lsok 'kq: djus ds fy, o‚y LVªhV ,Dlpsat¼;w,bZ ds

,fejsVl iksLV xzqi dh ,d dEiuh½ ds lkFk djkj fd;k

gSA la;qä vjc vehjkr ls çFke Hkqxrku çkIr djds

lqJh ih- xksihukFk] lfpo] Mkd foHkkx }kjk fnukad 8

väwcj] 2013 dks bl lsok dks 'kq: fd;k x;kA

8-15 bl lsok dks ;wih;w dh varjkZ"Vªh; foÙkh; ç.kkyh

¼vkbZ,Q,l½ ds ek/;e ls miyC/k djk;k tk,xkA ;g

le>kSrk fo'oHkj esa] fo'ks"kdj [kkM+h ds {ks= esa jg jgs

Hkkjrh;ksa dks vius ns'k esa vius ifjokjksa ds fy, ,d

lqjf{kr vkSj fo'oluh; /kukarj.k lsok çnku djrk gSA

bl rF; dks dks ns[krs gq, bl ubZ lsok dk viuk fo'ks"k

egRo gS fd fo'o Hkj esa Hkkjr /ku çs"k.k dk lcls cM+k

çkIrdrkZ gSA /ku çs"k.k dh ;g jkf'k okf"kZd :i ls 70

fcfy;u ;w,lMh ls vf/kd gS ftldh vk/kh jde [kkM+h

ds ns'kksa ls vkrh gSA

rduhdh lg;ksx

8-16 flrEcj] väwcj] 2013 esa bZ,evks ç.kkyh dh

LFkkiuk gsrq ,d nks & lnL;h; rduhdh lgk;d ny

dkBekaMw Hkstk x;kA usiky us vkus okys fnuksa esa vkSj

lgk;rk ekaxh gSA

fons'kh Mkd f'k"VeaMyksa ds nkSjs rFkk Hkkjrh; f'k"VeaMyksa

ds fons'kh nkSjs

8-17 lfpo] Mkd us 24 ekpZ] 2013 ls 26 ekpZ] 2013


63

In recent years, India has made notable efforts

for induction of technology by providing

software for counter automation to LDC postal

operators. Recently, Government of India

announced a fully funded training programme

on postal management for African and SAARC

countries.

8.12 Under the India-Africa Forum Summit II,

international training programmes for a number

of African countries were conducted by the Rafi

Ahmed Kidwai National Postal Academy

(RAKNPA), Ghaziabad. The programmes

mainly focused on (i) Computerization and

Technology induction, and (ii) International

Programme on Mail Accounting. These

programmes were attended by participants

from African countries of Ghana, Tanzania,

Nigeria etc. Besides, an International

Programme on Mail Management was also

held from 17.2.2014 to 28.2.2014. A number of

Asian countries also participated in the above

training programmes.

INTERNATIONAL BuSINESS INITIATIVES

8.13 Department of Posts has been making

efforts to join the Kahala Post Group (KPG) that

makes a simple promise to its customers of

guaranteed time-bound delivery of international

EMS and air-parcel articles. KPG was formed

in 2003 by Australia Post, China Post, Hong

Kong Post, Japan Post, Korea Post and the US

Postal Services by coming together and has

since admitted, Correos of Spain, La Poste of

France, Royal Mail of Great Britain and

Singapore Post.

8.14 Department of Posts has signed an

agreement with Wall Street Exchange (a

company of the Emirates Post Group of UAE)

for launch of International Electronic Money

Transfer service. The service was launched on

8th October, 2013 by Smt. P. Gopinath,

Secretary, Department of Posts, by receiving

the first payment from the United Arab

Emirates.

8.15 The service will be provided through the

International Financial System (IFS) of the

UPU. This tie-up offers the Indian diaspora

worldwide - especially in the Gulf Region - a

safe, secure and reliable money transfer

service for their families back home. This new

service has its own significance going by the

fact that globally, India is the largest recipient

of remittances with over USD 70 billion

annually, half of which come from the Gulf.

TECHNICAL COOPERATION

8.16 In the months of September-October,

2013, a two-member technical support team

was sent to Kathmandu, for installation of an

eMO system. Nepal Post has sought further

support in the coming days.

VISITS OF FOREIGN POSTAL

DELEGATIONS AND OF INDIAN

DELEGATIONS ABROAD

8.17 Secretary, Posts visited the Parcel Hub


64

rd baXySaM esa d‚osaVªh fLFkr iklZy gc dk nkSjk fd;kA

8-18 mi egkfuns'kd ¼varjkZ"Vªh; laca/k vkSj oSf'od

O;olk;½ us Hkkjrh; Mkd dh vksj ls 27 Qjojh] 2013

ls 01 ekpZ] 2013 rd isfjl] Ýkal esa vk;ksftr ;wih;w

dh Mkd foÙkh; lsok ij ;wih;w dk;Zuhfr lEesyu esa Hkkx

fy;kA

8-19 lgk;d egkfuns'kd ¼vkbZ,e½] Mkd foHkkx us

25 ekpZ] 2013 ls 27 ekpZ] 2013 rd gkax dkax esa

vk;ksftr dkgkyk xzqi dh ,d 3 fnolh; cSBd esa Hkkx

fy;kA

8-20 Mkd foHkkx us fofHkUu ns'kksa] fo'ks"kdj ?kkuk

vkSj ukbthfj;k ls vk, f'k"VeaMyksa dh estckuh dhA

f'k"VeaMyksa us foÙkh; lekos'ku dks c<+kok nsus ds fy,

viukbZ xbZ loksZÙke fof/k;ksa dh tkudkjh ysus ds fy,

Hkkjr dk nkSjk fd;kA

8-21 lfpo] Mkd dh vxqokbZ esa ,d nks&lnL;h;

f'k"VeaMy us Mkd lq/kkjksa ij mPp Lrjh; Qksje esa Hkkx

ysus ds fy, tqykbZ] 2013 esa phu dk nkSjk fd;k A

8-22 ,d pkj&lnL;h; f'k"VeaMy us bZ&d‚elZ ij

,d csap&ekdZ LVMh ds fy, tqykbZ 2013 esa flaxkiqj

vkSj vkLVªsfy;k dk nkSjk fd;kA

43oha i= ys[ku çfr;ksfxrk] 2014

8-23 okf"kZd :i ls vk;ksftr dh tkus okyh fo'o

Mkd la?k i= ys[ku çfr;ksfxrk foxr o"kksaZ esa Xykscy

laLFkk cu xbZ gSA bl çfr;ksfxrk dk mís'; Ldwyh cPpksa

esa i= ys[ku dh dyk dks çksRlkfgr djuk rFkk

lkfgfR;d ys[ku esa mudh {kerk dks c<+kuk gSA fo'o

i= ys[ku çfr;ksfxrk ;qok ih<+h esa lekt esa lapkj

lqfo/kk çnku djus okys ,tsaV ds :i esa Mkd?kj dh

Hkwfedk ds çfr tkx:drk çnku djus esa lgk;d fl)

gqbZ gSA 43oha i= ys[ku çfr;ksfxrk 5 tuojh] 2014 dks

vk;ksftr dh xbZ A


65

at Coventry in United Kingdom from 24th March,

2013 to 26th March, 2013.

8.18 Deputy Director General (International

Relations and Global Business) on behalf of

India Posts attended the UPU Strategy

Conference on Postal Financial Service of the

UPU from 27th February, 2013 to 1st March,

2013 held at Paris, France.

8.19 Assistant Director General (IM),

Department of Posts attended a 3 day meeting

from 25th March, 2013 to 27th March, 2013 of

Kahala Group held at Hong Kong.

8.20 Department of Posts hosted delegations

from various countries, especially from Ghana

and Nigeria. The delegates visited India to learn

about the best practices adopted to promote

financial inclusion.

8.21 A two-member delegation led by

Secretary, Posts visited China to attend the

High Level Forum on Postal Reforms in July,

2013.

8.22 A four-member delegation visited

Singapore and Australia in July, 2013 for a

bench-mark study on e-commerce.

43rd LETTER WRITING COMPETITION, 2014

8.23 UPU Letter Writing Competition, held

annually, has become a global institution over

the years. The competition aims to promote the

art of letter writing and tries to enhance the

capability of school going children in literary

composition. The world-wide letter writing

competition has also helped to improve

awareness among the young generation about

the role of post offices as an agent of

communication in the society. The 43rd Letter

Writing Competition was held on 5th January,

2014.


66

9-1 Mkd foHkkx] foÙk ea=ky;] Hkkjr ljdkj dh vksjls y?kq cpr ;kstuk,a lapkfyr djrk gSA fnukad31-03-2013 dh fLFkfr ds vuqlkj] blds varxZr [kkrk/kkjdksa dh la[;k 312-07 fefy;u ls Hkh vf/kd gSA;g lsok ns'k esa 0-154 fefy;u Mkd?kjksa ds usVodZ dsek/;e ls miyC/k djkbZ tkrh gSA

9-2 Mkd?kj cpr cSad ¼ihvks,lch½ ds varxZr cpr[kkrk] vkorhZ tek ¼vkjMh½] lkof/k tek ¼VhMh½] ekfld

vk; ;kstuk ¼,evkbZ,l½] yksd Hkfo"; fuf/k ¼ihih,Q½]jk"Vªh; cpr i= ¼,u,llh½ vkSj ofj"B ukxfjd cprLdhe ¼,llh,l,l½ tSlh lsok,a lapkfyr gksrh gSaA31-03-2013 dh fLFkfr ds vuqlkj] Mkd?kjksa esa lHkhjk"Vªh; cpr ;kstukvksa vkSj cpr i=ksa ds rgr cdk;k'ks"k 6031699-58 fefy;u #- ls vf/kd gSA cpr cSad;kstukvksa vkSj cpr i=ksa dk foLr`r fooj.k fuEukuqlkjgS%

rkfydk 3cpr cSad ;kstuk% fooj.k ¼31-03-2013 dh fLFkfr ds vuqlkj ½

Ldhe dk uke [kkrksa dh la[;kcdk;k 'ks"k

¼fefy;u #- esa½

1. cpr [kkrs 125323400 377927.81*

2. vkorhZ tek [kkrs 93898145 679640.81

3. lkof/k tek [kkrs 11199051 330071.95

4. ekfld vk; ;kstuk [kkrs 22886528 2017855.26

5. jk"Vªh; cpr i= [kkrs¼87 o 92½ 348636 42922.41

6. yksd Hkfo"; fuf/k [kkrs 2374661 411202.24

7. ofj"B ukxfjd cpr ;kstuk 1085831 240928.18

8. lap;h vkof/kd tek 305411 2.38

9. vkof/kd tek 7899 241.98

10. eujsxk* 51695593 0.00

11. ,e,lokbZ [kkrs 2945668 32.61

12. ;ksx ¼1 ls 11½ 312070823 4100825.63

13. jk"Vªh; cpr i=&VIII 647089.62

14. fdlku fodkl i= 1283784.33

15. ;ksx (13+14) 1930873.95

16. ldy ;ksx (12+15) 6031699.58

* eujsxk [kkrksa ds cdk;k 'ks"k dks cpr [kkrksa esa 'kkfey fd;k x;k gSA

v/;k; 9

foÙkh; lsok,a


67

9.1 Department of Posts operates the SmallSavings Scheme on behalf of the Ministry ofFinance, Government of India. The Post OfficeSavings Bank (POSB) has a customer base ofmore than 312.07 million account holders as on31.03.2013 provided through a network of0.154 million post offices across the country.

9.2 The POSB operates Savings Accounts,Recurring Deposit (RD), Time Deposit (TD),

Monthly Income Scheme (MIS), PublicProvident Fund (PPF), National SavingsCertificate (NSC) and Senior Citizens SavingsScheme (SCSS). The outstanding balanceunder all National Savings Schemes andSaving Certificates in Post Office is over `

6031699.58 million as on 31.03.2013. Theprofile of the Savings Bank Schemes andSaving Certificate is as under:

TABLE 3SAVINGS BANk SCHEME: PROFILE (AS ON 31.03.2013)

Name of Schemes Number of AccountsOutstanding Balance

(` In million)

1. Saving Accounts 125323400 377927.81*

2. RD Accounts 93898145 679640.81

3. TD Accounts 11199051 330071.95

4. MIS Accounts 22886528 2017855.26

5. NSS Accounts (87 & 92) 348636 42922.41

6. PPF Accounts 2374661 411202.24

7. Sr. Citizens Saving Scheme (SCSS)

1085831 240928.18

8. Cumulative Time Deposit 305411 2.38

9. Fixed Deposit 7899 241.98

10. MGNREGA* 51695593 0.00

11. MSY Accounts 2945668 32.61

12. Total (1 to 11) 312070823 4100825.63

13. NSC VIII 647089.62

14. KVP 1283784.33

15. Total (13+14) 1930873.95

16. Grand Total (12+15) 6031699.58

* Outstanding balance of MGNREGA accounts is included in Saving Accounts.

Chapter 9

FinAnCiAl serviCes


68

dksj cSafdax lek/kku

9-3 dksj cSafdax lek/kku ¼lhch,l½ Hkkjrh; MkdvkbZVh vk/kqfudhdj.k ifj;kstuk 2012 dk ,d Hkkx gSAbldk mís'; Mkd?kjksa esa visf{kr vkbZVh volajpuk dslkFk fofHkUu vkbZVh lek/kkuksa dks miyC/k djkuk gSAHkkjrh; Mkd dh lHkh foHkkxh; Mkd?kjksa esa dksj cSafdaxds dk;kZUo;u dh ;kstuk gSA bl ifj;kstuk ds varxZr]Mkd?kjksa esa ,Vh,e] baVjusV rFkk eksckby cSafdax dhlqfo/kk miyC/k gksxh rkfd Mkd?kj cpr cSad ;kstukvksads xzkgdksa dks ^*dgha Hkh dHkh Hkh cSafdax** dh lqfo/kkçnku dh tk ldsA

9-4 lhch,l dks dk;kZfUor djus rFkk ,Vh,e yxk,tkus dh ifj;kstuk fnukad 28-9-2012 dks 'kq: gqbZ rFkkpkyw iapo"khZ; ;kstuk ds nkSjku ;g lHkh foHkkxh;Mkd?kjksa esa miyC/k gksxhA 31-03-2014 dh fLFkfr dsvuqlkj] 128 Mkd?kjksa esa lhch,l ykxw dj fn;k x;kgSA

rRdky euhvkMZj ¼vkbZ,evks½

9-5 rRdky euhvkMZj ¼vkbZ,evks½ ,d v‚uykbu?kjsyw /ku varj.k lsok gSA ;g lsok yksxksa dks rRdky/ku&çs"k.k dh lqfo/kk çnku djrh gSA bl lsok dsvarxZr] vkbZ,evks lsok çnku djus okys fdlh Hkh

Mkd?kj ds ek/;e ls xzkgd dqN gh feuVksa esa /ku ikjsf"krdj ldrs gSaA bl lsok ds varxZr] dksbZ Hkh O;fä ,dckj esa 1]000@& #- ls ysdj 50]000@& #- rd dhjkf'k çsf"kr dj ldrk gSA bl jkf'k dk Hkqxrku çkIrdrkZdks Hkkjr esa fdlh Hkh vkbZ,evks Mkd?kj esa 16 vadh;vkbZ,evks la[;k rFkk QksVks igpku dk çek.k çLrqrdjus ij fd;k tkrk gSA fQygky] vkbZ,evks lsok ns'kHkj ds 16585 Mkd?kjksa esa miyC/k gSA

varjkZ"Vªh; /ku varj.k lsok

9-6 ;g lsok jh;y Vkbe vk/kkj ij 195 ns'kksa lsHkkjrh; xzkgdksa dks rRdky varjkZ"Vªh; /ku çs"k.k dhlqfo/kk çnku djrh gSA Mkd foHkkx] osLVuZ ;wfu;uQkbusaf'k;y lfoZlst bUd- ds lg;ksx ls 9943 Mkd?kjksals rFkk euhxzke isesaV flLVe bUd- ds lg;ksx ls 4478Mkd?kjksa ds ek/;e ls bl lsok dk lapkyu dj jgk gSA

jk"Vªh; isa'ku ç.kkyh

9-7 Mkd foHkkx jk"Vªh; isa'ku ç.kkyh dh lqfo/kk Hkhçnku djrk gSA 18 ls 55 o"kZ dh vk;q oxZ ds O;fä¼dksbZ Hkh Hkkjrh; ukxfjd½ ,uih,l esa 'kkfey gks ldrsgSa rFkk 60 o"kZ dh vk;q rd va'knku dj ldrs gSaA buisa'ku va'knkuksa dk] isa'ku fuf/k fofu;ked ,oa fodklçkf/kdj.k ¼ih,QvkjMh,½ }kjk fu;qä fofHkUu isa'ku fuf/kçca/kdksa }kjk fofHkUu Ldheksa esa fuos'k fd;k tkrk gSAisa'ku [kkrk [kksyus ds bPNqd O;fä;ksa dks ;g lqfo/kkns'k ds ç/kku Mkd?kjksa ds ek/;e ls miyC/k djkbZtk,xhA

E;qpqvy fuf/k;ksa dh fjVsfyax

9-8 Mkd?kj ns'k ds iwath cktkj dh igqap esa foLrkjdjus esa egRoiw.kZ Hkwfedk fuHkkus ds lkFk&lkFk vkevkneh dks fuos'k ds cktkj vk/kkfjr fodYi lqyHk djkjgk gSA orZeku esa] 2000 ls vf/kd Mkd?kjksa ds ek/;els ;wVhvkbZ ds E;qpqvy QaMksa dh fjVsfyax dh tk jghgSA

bUæçLFk] Áèkku Mkd?kj ubZ fnYyh ij Hkkjrh; Mkd dk ,Vh,e


69

CORE BANkING SOLuTION

9.3 The Core Banking Solution (CBS) is partof the India Post IT Modernization Project 2012.It aims to bring various IT solutions with therequired IT infrastructure in the post offices.Department of Posts plans to implement CoreBanking in all Departmental post offices. Theproject will bring in facilities of ATM, Internetand Mobile Banking to the post offices tofacilitate “Any time Any where Banking” for PostOffice savings schemes users.

9.4 The project for rolling out CBS and forinstalling ATMs commenced on 28.9.2012 andwill be available in all Departmental post officesduring the current Five Year Plan. As on31.03.2014, 128 post offices have beenmigrated to the CBS.

INSTANT MONEy ORDER

9.5 Instant Money Order (iMO) is an onlinedomestic money transmission service intendedfor people requiring instant money remittance.This service enables the customer to transmitmoney in minutes from any of the post officesproviding iMO service. Under this service, a

person can send an amount from ` 1000up to ` 50000 in one transaction. Money will bedisbursed to the payee at any of the iMO postoffices in India on presentation of a 16 digit iMOnumber and a photo identity proof. At presentiMO service is available from 16585 post officesacross the country.

INTERNATIONAL MONEy TRANSFERSERVICE

9.6 The service enables instant internationalmoney remittance to customers in India fromaround 195 countries on a real time basis.Department of Posts has been operating this inassociation with Western Union FinancialServices, Inc. from 9943 post office locations,and Money Gram Payment System, Inc.through 4478 post office locations.

NATIONAL PENSION SySTEM

9.7 Department of Posts is a point ofpresence for the National Pension System(NPS). Subscribers (any Indian Citizen) in theage group of 18 to 55 can join NPS andcontribute till the age of 60. These pensionscontributions are invested in various schemesof different Pension Fund Managers appointedby the Pension Fund Regulatory andDevelopment Authority (PFRDA). Anysubscriber who intends to open a pensionaccount will be provided the facility at HeadPost Offices in the country.

RETAILING OF MuTuAL FuNDS

9.8 The post office is playing an importantrole in extending the reach of the capital marketof the country and also provides the commonman easy access to market based investmentoptions. Presently, Mutual Funds of UTI MF arebeing retailed through over 2000 post offices.

India Post ATM at Indraprastha Head Post Office, New Delhi


70

Mkd thou chek

10-1 lu~ 1884 esa çkjaHk dh xbZ Mkd thou chek;kstuk ¼ih,yvkbZ½] ljdkjh ,oa v/kZ& ljdkjhdeZpkfj;ksa ds fgrykHk ds fy, 'kq: dh xbZ lcls iqjkuhthou chek ;kstuk gSA çkjaHk esa ;g lsok dsoy MkddeZpkfj;ksa ds fy, 'kq: dh xbZ FkhA vkt ;g LdhedsUæh; rFkk jkT; ljdkj ds flfoy rFkk lSU; dfeZ;ksa]LFkkuh; fudk;ksa] ljdkj }kjk vuqnku çkIr 'kS{kf.kdlaLFkkuksa] fo'ofo|ky;ksa] jk"Vªh;—r cSadksa] Lok;Ùk laLFkkuksavkSj dsUæ o jkT;ksa ds lkoZtfud {ks= ds miØeksa dsdeZpkfj;ksa] vuqlwfpr okf.kfT;d cSadksa] _.k lgdkjhlfefr;ksa rFkk ,u,,lh] ,vkbZlhVhbZ] ,elhvkbZ vkfntSls ekU;rk çkIr fudk;ksa ls çR;kf;r 'kS{kf.kd laLFkkuksavkSj ekfur fo'ofo|ky;ksa] dsUæ/jkT; ljdkj/lkoZtfud{ks= dh U;wure 10% Hkkxhnkjh okys la;qä miØeksa dsdeZpkfj;ksa rFkk ljdkj }kjk vuqca/k ds vk/kkj ij] tgkavuqca/k dh vof/k c<+kbZ tk ldrh gS] fu;ksftr/fu;qäfd, x, deZpkfj;ksa dks lsok çnku dj jgh gSA

xzkeh.k Mkd thou chek

10-2 xzkeh.k {ks=ksa esa fuokl djus okys yksxksa ds ykHkkFkZmUgsa chek doj çnku djus ds fy, 1995 esa xzkeh.kMkd thou chek ¼vkjih,yvkbZ½ ;kstuk dh 'kq#vkr dhxbZA blds varxZr detksj oxksaZ vkSj efgyk dkexkjksaij lcls vf/kd cy fn;k x;kA

10-3 tuojh] 2012 ls chfer jkf'k dh vf/kdre lhekdks ih,yvkbZ ds ekeys esa 10 yk[k #- ls c<+kdj 20yk[k #- rFkk vkjih,yvkbZ ds ekeys esa 5 yk[k #- lsc<+kdj 10 yk[k #- dj fn;k x;k gSA

10-4 31-03-2013 dh fLFkfr ds vuqlkj]ih,yvkbZ/vkjih,yvkbZ dh dqy fuf/k vkSj o"kZ2012&2013 ds nkSjku vftZr O;olk; fuEukuqlkj gS%

10-5 vkbZvkjMh, ds fn'kk&funsZ'kksa ds vuqlkj]4uoEcj]2009 ls Mkd?kj thou chek fuf/k vkSj xzkeh.kMkd?kj thou chek fuf/k dh fuoy vfHko`f) jkf'k dkljdkjh çfrHkwfr;ksa vkfn esa fuos'k fd;k tk jgk gSA

10-6 ih,yvkbZ ds varxZr fuEufyf[kr çdkj dhikfyfl;ka miyC/k gSaS%

rkfydk 4ih,yvkbZ@vkjih,yvkbZ dk fu"iknu

;kstuk dk uke

çkIrikfyfl;ksadh la[;k

chfer jkf'k¼fefy;u #- esa½

lfØ;ikfyfl;ksadh dqyla[;k

dqy chferjkf'k

¼fefy;u #- esa½

ih,yvkbZ 454053 146955-9 5219326 888964-6

vkjih,yvkbZ 1634767 74131-7 14664650 751540-6

vkjih,yvkbZ egkesyk] jktdksV] xqtjkr

v/;k; 10

chek


71

POSTAL LIFE INSuRANCE

10.1 Postal Life Insurance (PLI), introducedin 1884, is the oldest life insurance scheme forbenefit of the Government and semiGovernment employees. Initially meant only forthe postal employees, today it caters toemployees of the civil and military personnel ofthe Central and State Governments, localbodies, government aided educationalinstitutions, universities, nationalized banks,autonomous institutions, Public SectorUndertakings of the Central and StateGovernment, employees of organisations suchas scheduled commercial banks, credit co-operative societies, deemed universities andeducational institutes accredited by recognizedbodies such as NAAC, AICTE, MCI etc, jointventures having a minimum of 10% stake ofCentral/State Governments/PSUs andemployees engaged/ appointed on contractbasis by Governments where the contract isextendable.

RuRAL POSTAL LIFE INSuRANCE

10.2 Rural Postal Life Insurance (RPLI) wasintroduced in 1995 for the benefit of the ruralpopulace to extend insurance cover to thepeople living in rural areas with specialemphasis on weaker sections and womenworkers.

10.3 The maximum sum assured limit of PLIhas been raised from 10 lakh to 20 lakh andin RPLI from ` 5 lakh to ` 10 lakh from January2012.

10.4 The status of PLI/RPLI funds as on31.03.2013 and the business procured duringthe year 2012-13 is as under:

10.5 Net accretions to Post Office LifeInsurance Fund (POLIF) and Rural Post OfficeLife Insurance Fund (RPOLIF) are beinginvested in Government securities etc. as perIRDA guidelines since 4th November, 2009.

10.6 PLI offers the following types of Policies:

TABLE 4

PERFORMANCE OF PLI/RPLI

Nameof

Plan

No. of Policiesprocured

Sum Assured

(` in million)

AggregateNo. of Active

Policies

AggregateSum

Assured(` in

million)

PLI 454053 146955.9 5219326 888964.6

RPLI 1634767 74131.7 14664650 751540.6

Chapter 10

insurAnCe

RPLI Mahamela, Rajkot, Gujrat


72

• vkthou chek ¼lqj{kk½

• ifjorZuh; vkthou chek ¼lqfo/kk½

• cUnkscLrh chek ¼larks"k½

• 15 ,oa 20 o"kksaZ ds fy, çR;kf'kr cUnkscLrh chek¼lqeaxy½

• la;qä thou cUnkscLrh chek ¼;qxy lqj{kk½

• fpYMªsu i‚fylh ¼cky thou chek½

10-7 vkjih,yvkbZ ds varxZr fuEufyf[kr çdkj dhikfyfl;ka miyC/k gSaSaS%

(i) vkthou chek ¼xzke lqj{kk½

(ii) ifjorZuh; vkthou chek ¼xzke lqfo/kk½

(iii) cUnkscLrh chek ¼xzke larks"k½

(iv) 15 ,oa 20 o"kksaZ ds fy, çR;kf'kr cUnkscLrh chek¼xzke lqeaxy½

(v) 10 o"khZ; xzkeh.k Mkd thou chek ¼xzke fç;k½

(vi) fpYMªsu i‚fylh ¼cky thou chek½

10-8 ih,yvkbZ rFkk vkjih,yvkbZ ikfyfl;ksa dks tkjhj[kus ds fy, cksul fuEufyf[kr njksa ij ?kksf"kr fd;kx;k gSSaSaS%

10-9 o"kZ 2012&2013 ds nkSjku ih,yvkbZ rFkkvkjih,yvkbZ ds lanHkZ esa nkoksa ds fuiVku dk C;kSjkfuEukuqlkj gS%

10-10 ih,yvkbZ ,oa vkjih,yvkbZ ds leLr çpkyuksadks dEI;wVjh—r fd;k x;k gSA xzkgdksa ls çLrko çkIrgksus ds ckn MkVk dks usVodZ flLVe ij jk"Vªh; MkVkdsUæ esa viyksM fd;k tkrk gSA bl dsUæ ds çpkyudk dk;Z ,uvkbZlh }kjk fd;k tkrk gSA lHkh pkywysu&nsu dks Hkh jk"Vªh; MkVk dsUæ esa viyksM fd;ktkrk gSA nkoksa ds fuiVku lfgr ikfylh ds ifjiDogksus rd lHkh ysu&nsu dk C;kSjk v‚uykbu fd;k tkrkgSA

10-11 jk"Vªh; MkVk dsUæ esa ih,yvkbZ/vkjih,yvkbZ lslacaf/kr leLr MkVk laxzfgr gSA ;g dsUæ lHkh lfdZydk;kZy;ksa] {ks=h; dk;kZy;ksa] fMohtu dk;kZy;ksa rFkk

rkfydk 5ih,yvkbZ@vkjih,yvkbZ ij cksul dh njsa

;kstukçfro"kZ çfr 1000@& #- dh chfer jkf'k ds fy, cksul dh njsa

vkthou chek cankscLrh chek çR;kf'kr chek

31-03-2011 dh fLFkfr dsvuqlkj ih,yvkbZ 85 :- 60 :- 55 :-

31-03-2010 dh fLFkfr dsvuqlkj vkjih,yvkbZ 65 :- 50 :- 47 :-

rkfydk 6ih,yvkbZ@vkjih,yvkbZ ds varxZr fuiVk, x, nkos

fooj.k ih,yvkbZ vkjih,yvkbZ

nkoksa dh la[;k 166354 105107

Hkqxrku dh xbZ jkf'k¼fefy;u #- esa½

13801.4 3762.6


73

• Whole Life Assurance (Suraksha).

• Convertible Whole Life Assurance(Suvidha).

• Endowment Assurance (Santosh).

• Anticipated Endowment Assurance for15 and 20 Years (Sumangal).

• Joint Life Endowment Assurance (YugalSuraksha).

• Children Policy (Bal Jiwan Bima).

10.7 RPLI offers the following types ofPolicies:

(i) Whole Life Assurance (Gram Suraksha).

(ii) Convertible Whole Life Assurance(Gram Suvidha).

(iii) Endowment Assurance (Gram Santosh).

(iv) Anticipated Endowment Assurance for15 and 20 Years (Gram Sumangal).

(v) 10 years RPLI (Gram Priya).

(vi) Children Policy (Bal Jiwan Bima).

10.8 The bonus for continuing PLI and RPLIpolicies has been declared at the followingrates:

TABLE 5RATE OF BONuS ON PLI/RPLI

Plan

Rates of Bonus per Rupees thousand sum assured per annum

Whole LifeAssurance

Endowment Assurance

Anticipated Assurance

PLI as on 31.03.2011 ` 85 ` 60 ` 55

RPLI as on 31.03.2010 ` 65 ` 50 ` 47

10.9 The claims in respect of PLI and RPLIpolicies settled during the year 2012-2013 areas under:

10.10 All operations of PLI and RPLI havebeen computerised. On procurement ofproposals from the customers, data is enteredon a networked system and uploaded to theNational Data Centre being maintained by NIC.All further transactions are also uploaded to theNational Data Centre. All transactions uptomaturity of the policy including claim settlementis done online.

10.11 The National Data Centre is therepository of all information on PLI/RPLI. It isconnected to all the Circle Offices, Regional

TABLE 6

CLAIMS SETTLED IN PLI/RPLI

Details PLI RPLI

No. of Claims 166354 105107

Amount paid (` in millions)

13801.4 3762.6


74

ç/kku Mkd?kjksa ls tqM+k gqvk gS vkSj bu dk;kZy;ksa dschp MkVk VªkalQj cz‚McSaM dusfDVfoVh ds ek/;e lsfd;k tkrk gSA

foÙkh; flLVe baVhxzsVj ¼,Q,lvkbZ½ ifj;kstuk dk jksyvkmV

10-12 ,Q,lvkbZ ifj;kstuk 2012 ds rgr lHkhih,yvkbZ@vkjih,yvkbZ çpkyuksa dks vkSj vkVksesVsMfd;k tk jgk gS ftls ,d ik;yV ds :i esa 2014 esajksy vkmV fd, tkus dh laHkkouk gSA ,Q,lvkbZifj;kstuk esa u, ih,yvkbZ lk¶Vos;j ds fy, fodflrO;kolkf;d çfØ;kvksa esa dsUæh; çkslsflax dsUæ ¼lhihlh½ij fd, tkus okys lHkh çkslsflax dk;Z 'kkfey gSa ftlesalhihlh ls brj Qkbyksa ds fcuk fdlh okLrfod lapyuds l{ke çkf/kdkjh }kjk v‚uykbu vuqeksnu çnku fd,tkus dk çko/kku gSA u, çLrkoksa ds MkVk çfof"V laca/kh

dk;Z U;wure gksaxs D;ksafd ;g lk¶Vos;j chek laca/khçLrkoksa ij lwpuk dks lh/ks LdSu djsxk vkSj i<+sxk rFkkfofHkUu rkfydkvksa dks n'kkZ,xk tks vk/kqfud çkS|ksfxdhrFkk lHkh ,dh—r çfØ;kvksa ij vk/kkfjr gksxh tSlk fdvU; chek daifu;ksa esa çpfyr gSA

10-13 ,Q,lvkbZ ifj;kstuk ds dk;kZUo;u lsfuEufyf[kr eq[; lqfo/kk,a miyC/k gksaxh%

➢ çhfe;e Hkqxrku fodYi& bZlh,l] MsfcV@ØsfMVdkMZ] usV cSafdax] bZ,QVh ¼ihvks,lch [kkrk½ rFkk,Vh,e }kjk fd;ksLd ij

➢ i‚fylh C;kSjs tkuus dh lqfo/kk

➢ ,ubZ,QVh ds ek/;e ls nkok Hkqxrku


75

Offices, Divisional Offices and Head PostOffices and data transfer is done throughbroadband connectivity amongst these offices.

ROLL OuT OF FINANCIAL SySTEMINTEGRATOR (FSI) PROjECT

10.12 All the PLI/RPLI operations are beingfurther automated under FSI Project 2012which is likely to be rolled out as a pilot in 2014.The business processes developed for the newPLI Software in the FSI project involve allprocessing work to be done at CentralProcessing Centres (CPC’s) with a provision foronline approval by the competent authoritywithout any physical movement of files beyondCPC’s. Data entry work of new proposals would

be minimal since the software will scan andread the information on insurance proposalsdirectly and populate the various tables havingstate of art technology and integration of allprocesses as prevalent in other insurancecompanies.

10.13 The implementation of the FSI projectwill have the following major facilities:

➢ Premium payment options- ECS,Debit/Credit Card, Net Banking, EFT(POSB account) and at Kiosks throughATMs.

➢ Facility to view policy details.

➢ Claim payment through NEFT.


76

11-1 Hkkjrh; Mkd vius jk"VªO;kih usVodZ ds ek/;els ns'k ds çR;sd ukxfjd dks Mkd lqfo/kk,a lqyHk djkrkgSA Mkd lsok,a çnku djus ds vfrfjä] Mkd?kj Hkkjrljdkj ds vU; foHkkxksa / vU; laxBuksa dh vksj ls cprcSad] isa'ku Hkqxrku] cpr&i=ksa dh fcØh vkfn tSlh,tsalh lsok,a Hkh çnku djrk gSA

11-2 o"kZ 2012&13 ds nkSjku] cpr cSad rFkk cpri=ksa ds ikfjJfed lfgr vftZr dqy jktLo 93664-98fefy;u :- Fkk rFkk ,tsalh dk;Z ds fy, vU;

ea=ky;ksa/foHkkxksa ls çkIr dqy jkf'k ¼olwyh½ 6887-67fefy;u :- FkhA fiNys o"kZ ds 141639-09 fefy;u :i;sds O;; dh rqyuk esa o"kZ 2012&13 gsrq ldy dk;ZdkjhO;; 154811-50 fefy;u :i;s Fkk ¼yxHkx 9-30% dho`f)½A ;g o`f) eq[; :i ls eagxkbZ HkÙks/eagxkbZ jkgr]isa'ku çHkkj ds Hkqxrku vkSj ewY; esa o`f) gksus ds dkj.kgqbZA osru rFkk isa'ku çHkkj esa of) gksus ds ckotwn foHkkxdk ?kkVk fiNys o"kZ ¼2011&12½ ds 58059-22 fefy;u:- ds ?kkVs dh rqyuk esa o"kZ 2012&13 ds nkSjku54258-85 fefy;u :i, gSA

rkfydk& 7jktLo vkSj O;;

¼o"kZ 2011&2012 vkSj 2012&2013 ds fy,½

fooj.k okLrfod2011&2012

okLrfod2012&2013

fiNys o"kZ dh rqyuk esa of)¼$½@deh ¼&½ dh çfr'krrk

jktLoMkd fVdVksa dh fcØh * 6637.30 6490.56 (-)2.21%

udnh ds :i esa çkIr Mkd&'kqYd 22759.21 27521.09 20.92%

euhvkMZj rFkk Hkkjrh; iksLVy vkMZj ij deh'ku 4907.79 5148.73 4.91%

cpr cSad@cpr i= dk;Z ds fy, ikfjJfed 43040.82 50316.02 16.90%

vU; çkfIr;ka ** 1648.35 4188.58 154.11%

dqy jktLo 78993.47 93664.98 18.57%

O;;lkekU; ç'kklu 7977.48 8419.55 5.54%

çpkyu 87921.97 95554.46 8.68%

,tsalh lsok,a 4283.91 4430.20 3.41%

vU; *** 41455.73 46407.29 11.94%

dqy ldy O;; 141639.09 154811.50 9.30%

?kVk,a olwfy;ka 4586.40 6887.67 50.18%

fuoy O;; 137052.69 147923.83 7.93%

?kkVk ¼fuoy O;;&jktLo½ 58059.22 54258.85 (-)6.55%

* blesa Mkd fVdVksa] lsok fVdVksa dk foØ; 'kkfey gSA

** blesa ikliksVZ vkosnu i=] ikliksVZ 'kqYd fVdV]dsUæh; HkrhZ 'kqYd fVdV] vU; Mkd ç'kkluksa vkfn ls çkfIr;ksa ds fy, Mkd foHkkx }kjk çkIr lsok çHkkj'kkfey gSaA

*** blesa ys[kk o ys[kkijh{kk] flfoy vfHk;kaf=dh] deZpkfj;ksa dks lqfo/kk,a] ys[ku&lkexzh rFkk eqæ.k vkfn 'kkfey gSA

¼:- fefy;u esa½

v/;k; 11

foÙkh; çca/ku


77

11.1 The Department of Posts providespostal services through a nationwide networkof post offices. Besides providing postalservices, post offices also perform agencyfunctions like Savings Bank, payment ofpension, sale of Cash Certificates, etc. onbehalf of other Departments of the Governmentof India/ other organisations.

11.2 Total revenue earned includingremuneration for Savings Bank & CashCertificates work during the year 2012-2013was ` 93664.98 million and the amount

received from other Ministries/ Departments asAgency charges (recoveries) was ` 6887.67million. Gross working expenditure for the year2012-2013 was ` 154811.50 million against theprevious year’s expenditure of ` 141639.09million (an increase of about 9.30%). Theincrease was mainly due to payment ofDearness Allowance/Dearness Relief, paymentof pensionary charges and hike in price, etc. Inspite of the increase in salaries and pensionarycharges, deficit of the Department during 2012-2013 is ` 54258.85 million against the previousyear (2011-2012) deficit of ` 58059.22 million.

Chapter 11

FinAnCiAl MAnAgeMent

TABLE 7REVENuE AND ExPENDITuRE

(for the years 2011-2012 & 2012-2013)

ParticularsActuals

2011-2012Actuals

2012-2013% age Increase(+) / Decrease(-)

over previous year

Revenue

Sale of Stamps * 6637.30 6490.56 (-)2.21%

Postage Realised in Cash 22759.21 27521.09 20.92%

Commission on Money Orders and IndianPostal Orders etc.

4907.79 5148.73 4.91%

Remuneration for Savings Bank/Saving Certificates Work.

43040.82 50316.02 16.90%

Other Receipts ** 1648.35 4188.58 154.11%

Total Revenue 78993.47 93664.98 18.57%

Expenditure

General Administration 7977.48 8419.55 5.54%

Operation 87921.97 95554.46 8.68%

Agency Services 4283.91 4430.20 3.41%

Others *** 41455.73 46407.29 11.94%

Total Gross Expenditure 141639.09 154811.50 9.30%

Less Recoveries 4586.40 6887.67 50.18%

Net Expenditure 137052.69 147923.83 7.93%

Deficit (Net Expenditure - Revenue) 58059.22 54258.85 (-)6.55%

* This includes sale of Postage stamps, service stamps.

** This includes service charges retained by the Department of Posts from sale of Passport Application Form, Passport FeeStamps, Central Recruitment Fee Stamps, receipts from other Postal Administrations, etc.

*** This includes expenditure on Audit and Accounts, Civil Engineering, Amenities to staff, Stationery and Printing etc.

(` in million)


78

11-3 foHkkx dk jktLo ^olwfy;ksa* rFkk ^jktLoçkfIr;ksa* ds :i esa gSA rkfydk 8 esa mfYyf[kr en^olwfy;ka* vU; foHkkxksa rFkk laxBuksa dh vksj ls çnku

dh xbZ ,tsalh lsokvksa gsrq foHkkx }kjk vftZr deh'kudh jkf'k dks n'kkZrh gS rFkk jktLo çkfIr;ka* Mkd oLrqvksads foØ;] euhvkMZj rFkk Hkkjrh; iksLVy vkMZj ij

rkfydk&8o"kZ 2011&2012 vkSj o"kZ 2012&2013 esa ,tsalh ds dk;ksaZ ds dkj.k

dk;Zdkjh O;; dh olwyh¼:- fefy;u esa½

Ø-la- ys[kk 'kh"kZokLrfod

2011&2012okLrfod

2012&2013

1

dks;yk [kkuksa rFkk bZih,Q@ifjokj isa'ku rFkkfofo/k lsokvksa dk Hkqxrku¼MhvksVh@ch,l,u,y@,eVh,u,y½

109.12 106.76

2 jsyos isa'ku dk Hkqxrku 76.10 80.82

3 Mkd thou chek 3896.27 5982.28

4 lhek 'kqYd olwyh 20.35 22.65

5varjjk"Vªh; /kukarj.k [kkrksa ij deh'ku&osLVuZ;wfu;u Ldhe

444.87 568.74

6 vU; * 39.69 126.42

dqy 4586.40 6887.67

* blesa fnYyh ç'kklu ds xSj&Mkd&fVdVksa ds foØ; ij deh'ku] lSfud Mkd lsok ys[kk rFkk vU; ljdkjh foHkkxksa dh olwfy;ka vkfn 'kkfey gSA


79

11.3 The revenue of the Department is in theform of ‘Recoveries’ and ‘Revenue Receipts’.The item ‘Recovery’ mentioned in Table 8represents the amount of commission earned

by the Department for Agency functions doneon behalf of other Departments andorganisations and ‘Revenue Receipts’ are onaccount of sale of postal articles, commission

TABLE 8

RECOVERy OF WORkING ExPENSES ON ACCOuNT OF AGENCy SERVICES

IN 2011-2012 AND 2012-2013

(` in million)

Sl.

No.Head of Account

Actuals

2011-2012

Actuals

2012-2013

1

Payment of Coal Mines and EPF/Family

pension and misc services

(DOT/BSNL/MTNL)

109.12 106.76

2 Payment of Railway Pension 76.10 80.82

3 Postal Life Insurance 3896.27 5982.28

4 Customs Duty Realisation 20.35 22.65

5Commission on account of International

money transfer Western Union Scheme444.87 568.74

6 Others * 39.69 126.42

Total 4586.40 6887.67

* This includes Commission on sale of Non-Postal stamps of Delhi Administration, Recoveries from Army Postal Service Accountsand other Government Departments, etc.


80

deh'ku] vU; çhfe;e lsokvksa ls çkfIr;ka] cpr cSad rFkkcpr&i= bR;kfn ds ikfjJfed ds dkj.k gSaA foHkkx dkjktLo ogu fd, x, dk;Zdkjh O;; dh rqyuk esa degSA

11-4 o"kZ ds nkSjku foÙk ea=ky; }kjk ^dk;Zdkjh O;;*rFkk iwathxr ifjO;;* ds fy, miyC/k djkbZ xbZ fuf/k;ksadk leqfpr mi;ksx fd;k x;kA ljIyl fuf/k dks le;ij foÙk ea=ky; dks vH;fiZr dj fn;k x;k gSA ,slhljkguh; miyfC/k çHkkoh ctV fu;a=.k rFkk ekfldvk/kkj ij O;; dh çxfr dh ekuhVfjax ls laHko gqbZA

iwathxr ifjO;;

11-5 o"kZ 2012&2013 ds nkSjku fu;r ifjlaifÙk;ksa ijgqvk O;; 1462-72 fefy;u :- Fkk ftlesa ls 7% HkwferFkk Hkouksa ij] 91% Mkd lsokvksa ds ;kaf=dhdj.k rFkkmuds vk/kqfudhdj.k ij vkSj 2% esy eksVj okguksa rFkkvU; ij FkkA fu;r ifjlaifÙk;ksa ij ldy iwath ds ewY;esa o"kZ ds var rd 1462-72 fefy;u :- dh o`f) gqbZAo"kZ ds var rd fuoy çxkeh fu;r ifjlaifÙk ewY;28716-72 fefy;u :- FkkA

rkfydk&9o"kZ 2012&2013 ds nkSjku vH;fiZr fuf/k;ka rFkk cpr

¼:- fefy;u esa½

cpr dk Lo:i ctV çkDdyuvuqiwjdvuqnku@iqufoZ;kstu

dqy okLrfod O;;vf/kd ¼$½ @

cpr ¼&½

vH;fiZr@iqufoZ;ksftr

jkf'k3201 dk;Zdkjh O;; 143618.70 9415.30 153034.00 154811.50 1777.50 0.00

2552 iwoksZÙkj {ks= dsfodkl ds fy,çko/kku

178.40 0.00 178.40 0.00 (-)178.40 241.90

dqy dk;Zdkjh O;; 143797.10 9415.30 153212.40 154811.50 1599.10 241.90

5201 iwathxr O;; 5536.10 6.90 5543.00 1462.72 (-)4080.28 4617.70

4552 iwoksZÙkj {ks= dsfodkl ds fy,çko/kku

621.60 0.00 621.60 0.00 (-)621.60 0.00

dqy iwath 6157.70 6.90 6164.60 1462.72 (-)4701.88 4617.70

dqy dk;Zdkjh O;; $iwathxr O;;

149954.80 9422.20 159377.00 156274.22 (-)3102.78 4859.60


81

on money orders and Indian Postal Orders,receipts from other premium services,remuneration for Savings Bank and SavingCertificates, etc. The earnings of theDepartment are on the lower side incomparison to the working expenses.

11.4 The funds made available by the Ministryof Finance for ‘Working Expenses’ and ‘CapitalOutlay’ during the year were appropriatelyutilized during the year. Surplus funds weresurrendered in time to the Ministry of Finance.This appreciable achievement was madepossible by effective budgetary control and

monitoring the progress of expenditure onmonthly basis.

CAPITAL OuTLAy

11.5 The expenditure on fixed assets in theyear 2012-2013 was 1462.72 million, of which7 % was on Land and Buildings, 91% onMechanization and Modernization of PostalServices and 2% on Mail Motor Vehicles andothers. The value of gross Capital on fixedassets rose by ` 1462.72 million at the end ofthe year. The net progressive fixed asset valueup to the end of the year was ` 28716.72million.

TABLE 9FuNDS SuRRENDERED AND SAVINGS DuRING 2012-2013

(` in million)

Nature of Expenditure

Budget Estimate

Suppl.Grant/

Re-app.Total

ActualExpenditure

Excess(+)/Saving (-)

Amount Surrendered/

Re-app.

3201 Working Exp 143618.70 9415.30 153034.00 154811.50 1777.50 0.00

2552 Prov. For theDevelopment ofNorth East Region

178.40 0.00 178.40 0.00 (-)178.40 241.90

Total Working Exp. 143797.10 9415.30 153212.40 154811.50 1599.10 241.90

5201 Capital Exp. 5536.10 6.90 5543.00 1462.72 (-)4080.28 4617.70

4552 Prov. For theDevelopment ofNorth East Region

621.60 0.00 621.60 0.00 (-)621.60 0.00

Total Capital 6157.70 6.90 6164.60 1462.72 (-)4701.88 4617.70

Total Working Exp+Capital Exp

149954.80 9422.20 159377.00 156274.22 (-)3102.78 4859.60


82

rkfydk&10fofHkUu Mkd lsokvksa dh vkSlr ykxr rFkk vkSlr jktLo

¼vkadM+s iSlksa esa½

Øela[;k

lsokvksa dk uke2011-2012 2012-2013

ykxr jktLo ykxr jktLo

1 iksLV dkMZ 734.68 50.00 717.90 50.00

2 eqfær iksLV dkMZ 736.88 600.00 719.49 600.00

3 çfr;ksfxrk iksLV dkMZ 706.72 1000.00 718.81 1000.00

4 i= dkMZ ¼varnsZ'kh; i=½ 729.03 250.00 718.32 250.00

5 i= 790.24 968.37 796.18 939.39

6 iath—r lekpkj i= & ,dy 884.47 56.00 1059.25 59.00

7 iath—r lekpkj i= & caMy 1792.84 153.00 2079.19 163.00

8 cqd iksLV & cqd iSVuZ vkSj uewus ds iSdsV 886.23 666.14 951.18 846.41

9 cqd iksLV& eqfær fdrkcsa 1258.80 311.19 1244.92 290.14

10 cqd iksLV & vU; if=dk,a 1083.97 861.61 1351.80 1535.09

11 ikorh 639.05 300.00 650.78 300.00

12 iklZy 4352.15 3581.87 4658.92 4069.43

13 iathdj.k 4111.62 1700.00 4213.69 1700.00

14 LihM iksLV 5056.39 2295.51 5052.04 2803.27

15 oSY;w ns; Mkd 2834.73 454.58 2666.20 456.64

16 chek 13032.93 26856.47 14182.23 5524.10

17 euh vkMZj 8667.14 6299.78 8917.55 5819.24

18 Hkkjrh; iksLVy vkMZj 3540.14 272.64 3611.05 338.07

lsokvksa dh ykxr

11-6 fofHkUu Mkd lsokvksa dh vkSlr ykxr rFkk vkSlr jktLo uhps fn;k x;k gS%


83

COST OF SERVICES

11.6 The average cost and average revenue of various Postal Services are as under:

TABLE 10AVERAGE COST AND AVERAGE REVENuE IN VARIOuS POSTAL SERVICES

(Figure in Paisa)

Sl.No.

Name of Services

2011-2012 2012-2013

Cost Revenue Cost Revenue

1 Postcard 734.68 50.00 717.90 50.00

2 Printed Postcard 736.88 600.00 719.49 600.00

3 Competition Postcard 706.72 1000.00 718.81 1000.00

4 Lettercard (Inland Letter) 729.03 250.00 718.32 250.00

5 Letter 790.24 968.37 796.18 939.39

6 Registered Newspaper-Single 884.47 56.00 1059.25 59.00

7 Registered Newspaper-Bundle 1792.84 153.00 2079.19 163.00

8 Book Post, Book Pattern & Sample Packets 886.23 666.14 951.18 846.41

9 Book Post-Printed Books 1258.80 311.19 1244.92 290.14

10 Book Post-Other Periodicals 1083.97 861.61 1351.80 1535.09

11 Acknowledgement 639.05 300.00 650.78 300.00

12 Parcel 4352.15 3581.87 4658.92 4069.43

13 Registration 4111.62 1700.00 4213.69 1700.00

14 Speed Post 5056.39 2295.51 5052.04 2803.27

15 Value Payable Post 2834.73 454.58 2666.20 456.64

16 Insurance 13032.93 26856.47 14182.23 5524.10

17 Money Order 8667.14 6299.78 8917.55 5819.24

18 Indian Postal Order 3540.14 272.64 3611.05 338.07


84

Mkd&fVdVsa

12-1 Mkd&fVdV] ftldh 'kq#vkr dkxt ds ,dVqdM+s ds :i esa gqbZ rFkk ftls Mkd&'kqYd dh çkfIr ds:i esa çnku fd;k tkrk Fkk] us vfrfjä vk;ke LFkkfirfd, gSaA ;g jk"Vªh; /kjksgjksa ,oa ?kVukvksa dks Lej.k djus]eukus ,oa çksRlkfgr djus dk ek/;e gSA ;g Mkdç'kklu dh czkaM Nfo gS vkSj ns'k dh laçHkqrk dhvfHkO;fä gSA Lora=rk çkfIr ds ckn çkjaHk esaMkd&fVdVksa dk ç;ksx foKku ,oa çkS|ksfxdh ds {ks= esans'k dh çxfr ds lkFk&lkFk iapo"khZ; ;kstukvksa] bLikrla;a=ksa] cka/kksa vkfn tSls fo"k;ksa dks vk/kkj cukrs gq, ns'kds lkekftd&vkfFkZd fodkl dks çfrfcafcr djus dsfy, fd;k x;kA rRi'pkr] ns'k dh le`) lkaL—frdvkSj çk—frd fojklr dh >yd çLrqr dh tkus yxhvkSj dyk] okLrqdyk] f'kYi] leqæh fojklr] foKku]çkS|ksfxdh] j{kk vkSj flusek ij fo"k;&vk/kkfjr lsVksa esavusd vkd"kZd Mkd&fVdV tkjh fd, x,A jk"Vªh; vkSjvarjkZ"Vªh; egRo ds vusd egku usrkvksa] ftuesa lokZf/kdegRoiw.kZ egkRek xka/kh gSa] ij Hkh Lekjd Mkd&fVdVtkjh fd, tk pqds gSaA jk"Vªfirk dks fu;r fVdVksa ls HkhlEekfur fd;k tk pqdk gSA fp=dyk] lkfgR;] foKku]laxhr] lkekftd mRFkku vkfn {ks=ksa esa ;ksxnku nsus okysO;fä;ksa dks Hkh lEekfur fd;k x;k gSA

12-2 ÞMkd 'kqYd ds çrhdß rFkk ÞlkaL—frd nwrß dhviuh nqgjh Hkwfedk ds vuqlkj Mkd&fVdVksa dh nksJsf.k;ka gSaA igyh Js.kh ds Mkd&fVdV jkstejkZ dsbLrseky ds fy, gSa vkSj Mkd oLrqvksa ij Mkd&'kqYd dsHkqxrku ds ladsrLo:i çnku fd, tkrs gSaA budkfMtkbu ljy gksrk gS vkSj buds fuekZ.k esa de ykxrvkrh gS rFkk budk eqæ.k cM+h la[;k esa vkSj yach vof/krd fd;k tkrk gSA ogha] nwljs çdkj ds Mkd&fVdVksa

dks vf/kd vkd"kZd :i ls fMtkbu ,oa eqfær fd;ktkrk gS rFkk bUgsa lhfer ek=k esa eqfær fd;k tkrk gSvkSj fQySVyhfonksa vkSj Mkd&fVdV laxzgdrkZvksa esa bUgsaysdj dkQh mRlkg jgrk gSA

fQySVyh uhfr

12-3 fQySVyh lykgdkj lfefr ¼ih,lh½ LekjdMkd&fVdV tkjh djus dh okf"kZd ;kstuk ij Hkkjrljdkj dks lykg nsrh gSA Mkd foHkkx dks çfro"kZMkd&fVdV tkjh djus ds fy, fofHkUu lzksrksa ls cM+hla[;k esa çLrko çkIr gksrs gSaA bu lzksrksa esa lkaln]fo/kk;d] jkT; ljdkjsa rFkk vU; lkoZtfud o futhlaxBu/laLFkku rFkk O;fä 'kkfey gSaA lfefr bu çLrkoksadh Mkd&fVdVksa ds fQySVfyd egRo ls lacaf/krfn'kk&funsZ'kksa dks /;ku esa j[krs gq, tkap djds eqæ.k,oa muds foØ; dh {kerk ds eísutj Mkd&fVdVksa dks

foHkkx ds fQySVyh dk;Zdyki esa fuEufyf[kr'kkfey gSa%

• fo'ks"k / Lekjd Mkd&fVdVksa dh fMtkbfuax]eqæ.k vkSj budk forj.kA

• fu;r Mkd&fVdVksa ,oa Mkd ys[ku&lkexzh]tSls fyQkQs] varnsZ'kh; i= dkMZ] iksLVdkMZ],jksxzke] jftLVMZ doj vkfn dh fMtkbfuax]eqæ.k vkSj budk forj.kA

• fQySVyh dks çksRlkgu vkSj jk"Vªh; Lrj ijfQySVyh çn'kZfu;ksa dk vk;kstu rFkkvarjkZ"Vªh; ,oa fo'o çn'kZfu;ksa esa Hkkx ysus dslkFk&lkFk jkT; / {ks=h; rFkk ftyk Lrj ijçn'kZfu;ksa dh e‚uhVfjax djuk rFkk

• jk"Vªh; Mkd&fVdV laxzgky;] ubZ fnYyh dkj[k&j[kkoA

v/;k; 12

fQySVyh


85

Chapter 12

PHilAtelY

POSTAGE STAMPS

12.1 Postage stamp, which began as a pieceof paper in token of receipt of postage, hasassumed additional dimensions. It is a mode ofcommemorating, celebrating and promotingnational heritage and events. It is a brandimage of a Postal Administration and astatement of sovereignty of a nation. AfterIndependence, the medium of postage stampswas initially used to highlight the country’sachievements in science and technology aswell as its socio-economic development bydepicting themes like the Five Year Plans, SteelPlants, Dams, etc. Subsequently, the country’srich cultural and natural heritage wasshowcased and attractive stamps were issuedin thematic sets on art, architecture, crafts,maritime heritage, science, technology,defence and cinema. Great leaders of nationaland international standing have also beenhonoured with commemorative stamps, themost prominent being Mahatma Gandhi. Thefather of the nation has also been honouredwith definitive stamps. Personalities, who havemade contribution in areas like painting,literature, science, music, social upliftment etc.have also been honoured.

12.2 In keeping with their dual character as a“Token of Postage” and as “CulturalAmbassador”, there are two categories ofstamps. The first is meant for day-to-day useas a token of payment of postage on mailarticles. These incorporate less complicateddesign inputs, entailing minimum expenditurein manufacture, and are printed in largequantities over longer periods. The second are

designed and printed with greater aestheticinputs and are manufactured in limitedquantities and generate an interest amongphilatelists and collectors.

POLICy ON PHILATELy

12.3 A Philatelic Advisory Committee (PAC)advises the Government of India on the annualprogramme for issue of commemorativestamps. Every year, the Department of Postsreceives a large number of proposals for issueof stamps from various sources includingMembers of Parliament and State LegislativeAssemblies, State Governments and otherpublic and private organisations / institutions aswell as individuals. The PAC examines theseproposals on the basis of rules governingphilatelic value of the stamps and recommends

The philatelic activities of the Departmentinclude:

• Design, printing and distribution ofspecial/commemorative postagestamps;

• Design, printing and distribution ofdefinitive postage stamps and items ofpostal stationery like Envelope, InlandLetter Card, Postcard, Aerogramme,Registered Cover, etc.;

• Promotion of philately and conduct ofPhilatelic Exhibitions at national leveland participation in international andworld exhibitions as well as monitoringof exhibitions at State/Regional andDistrict levels; and

• Maintenance of the National PhilatelicMuseum, Delhi.


86

o"kZ 2013&2014 ds nkSjku fQySVyh dk lQj

tkjh djus laca/kh okf"kZd dk;ZØe dh flQkfj'k djrhgSA fQySVyh lykgdkj lfefr ¼ih,lh½ }kjk fQySVyhrFkk mlds lao/kZu ls lacaf/kr uhfrxr fo"k;ksa ij Hkhfopkj fd;k tkrk gS vkSj flQkfj'ksa çLrqr dh tkrh gSaAbl lfefr dh v/;{krk çHkkjh ea=h egksn; djrs gSa rFkkMkd foHkkx vkSj vkfFkZd dk;Z foHkkx ds vkf/kdkfjdlnL; rFkk euksuhr fd, x, xSj&vkf/kdkfjd lnL;blesa 'kkfey gksrs gSaA xSj&vkf/kdkfjd lnL;ksa esa lalnlnL;] tkus ekus fQySVyhfon rFkk tu&thou ds vU;

{ks= tSls dyk] okLrq'kkL=] fMtkbu] QksVksxzkQh] ehfM;k,oa f'k{k.k dh x.kekU; foHkwfr;ksa dks 'kkfey fd;k tkrkgSA

Mkd fVdVsa tkjh djuk

12-4 o"kZ 2013 ds nkSjku] 122 Lekjd/fo'ks"k MkdfVdVksa lfgr dqy 54 fuxZe tkjh fd, x,A 1 tuojh]2014 ls 31 ekpZ] 2014 dh vof/k ds nkSjku 9 MkdfVdVksa lfgr dqy 6 fuxZe tkjh fd, x,A


87

the annual stamps issue programme, aftertaking into account the capacity to print andsell. It also examines policy issues related tophilately and its promotion and submit itsrecommendations. The Committee chaired bythe Minister-in-charge, comprises officialmembers from the Department of Posts andDepartment of Economic Affairs as well as non-official members by nomination. Thenon-official members are drawn from amongthe Members of Parliament, noted philatelists

as well as eminent personalities from the fieldslike art, archaeology, design, photography,media and academia.

RELEASING OF STAMPS

12.4 During the year 2013, a total of 54issues comprising 122 commemorative/specialpostage stamps were released. A total of 6issue comprising 9 stamps have been issuedduring the period 1st January, 2014 to 31st

March, 2014.

A Philatelic journey in 2013-14


88

13-1 lsok çnkrk laxBu gksus ds dkj.k Mkd foHkkxds fy, ;g vko';d gS fd blds deZpkjh dks xzkgdksadh vko';drkvksa dk iwjk Kku gks vkSj os buds çfrlaosnu'khy gksaA vkbZ Vh lekos'ku ds cnyrs gq,ifj–'; esa lsok forj.k ds fy, dEI;wVj dk Kkuvfuok;Z gSA bl çdkj ç'kklfud] çpkyukRed ,oa foÙkdkfeZdksa ds fy, ladsfUær ,oa lqfu;ksftr çf'k{k.k vkSjfodkl dk;ZØeksa dh vko';drk gSA Mkd foHkkx us Hkkjrljdkj dh jk"Vªh; çf'k{k.k uhfr] 2012 ds vuq:i Mkdçf'k{k.k uhfr] 2012 dk fu#i.k fd;k gSA Mkd çf'k{k.kuhfr dk eq[; mís'; LVkQ ds lHkh laoxksaZ/Jsf.k;ksa dsfy, 'kq#vkrh Lrj ij rFkk ÞlHkh ds fy, çf'k{k.kßfof'k"V varjky ij lsokdky esa rhu çf'k{k.k dk;ZØevfuok;Z gSaA

çf'k{k.k laca/kh volajpuk

13-2 foHkkx ds ikl çf'k{k.k dh ,d lqLFkkfirvolajpuk gSA fuEufyf[kr çf'k{k.k laLFkku foHkkx dhçf'k{k.k laca/kh vko';drkvksa dks iwjk djrs gSa%

• mPprj çca/kdh; laoxksaZ ds fy, xkft;kcknfLFkr jQh vgen fdnobZ jk"Vªh; MkdvdknehA

• çpkyu LVkQ rFkk fujh{kd laoxZ ds fy,njHkaxk] xqokgkVh] enqjS] eSlwj] lgkjuiqj vkSjoM+ksnjk fLFkr Mkd çf'k{k.k dsUæA 12oha iapo"khZ;;kstuk esa vkSj Ng Mkd çf'k{k.k dsUæksa dhLFkkiuk dks vuqeksfnr dj fn;k x;k gSA

• lfdZy ¼Mkd ys[kk LdU/k ds ik¡p vkapfydçf'k{k.k dsUæksa lfgr½ fLFkr 374 dk;ZLFkyh;

daI;wVj çf'k{k.k dsUæ ¼MCY;wVhlh½

13-3 çpkyukRed fo"k;ksa rFkk Mkd çkS|ksfxdh ijvusd çf'k{k.k dk;ZØe vk;ksftr fd, x,A 01-01-2013ls 31-03-2014 rd çf'kf{kr deZpkfj;ksa dh la[;k ¼xzkeh.kMkd lsodksa lfgr½ 90479 gSaA

13-4 çf'k{k.k bl çdkj ls vk;ksftr fd, tk jgs gsaftlls fd dkmaVj/çpkyu LVkQ dks daI;wVj dh'kr&çfr'kr tkudkjh gkfly gks ldsA iksLVeSu LVkQdks Hkh MkVk çfof"V esa çf'kf{kr fd;k tk jgk gSA

ubZ igysa

13-5 çf'k{k.k ds {ks= esa ubZ igysa fuEukuqlkj gSa:

➢ lewg ^x*] ^[k* vkSj ^d* laoxZ ds bD;kou ¼51½deZpkjh ,f'k;k ç'kkar Mkd d‚yst cSadkd¼,ihihlh½ esa 19 fofHkUu dk;ZØeksa esa çf'k{k.k dsfy, çfrfu;qä fd, x, Fks A

➢ jk"Vªh; eqä fo|ky;h laLFkku ds lg;ksx ls2000 xzkeh.k Mkd lsodksa ds fy, 7 ik;yVlfdZyksa esa 'kq: fd;k x;k ,d o"khZ; xzkeh.km|ferk dk;ZØe dks iwjk dj fy;k x;k gSAik;yV pj.k ds fy, ijh{kk vDVwcj&uoEcj]2013 ds nkSjku vk;ksftr dh xbZ FkhA

➢ bZ&çki.k ij Hkh çf'k{k.k vk;ksftr fd;k tk jgkgS vkSj 147 deZpkfj;ksa dks çf'kf{kr fd;k x;kgSA

➢ ç'kklfud lq/kkj ,oa tu f'kdk;r foHkkx }kjkçk;ksftr ekLVj bZ&'kklu dk;ZØe esa 09vf/kdkfj;ksa @ deZpkfj;ksa dks çf'kf{kr fd;kx;k gSA

v/;k; 13

ekuo lalk/ku fodkl


89

13.1 Department of Posts being a servicedelivery organisation needs a workforce that iswell informed and responsive to customers’needs. In the changing scenario of ITenablement, computer literacy is essential forservice delivery. Thus, there is a need to havefocused and well planned training anddevelopment programmes aimed at changeacceptance by administrative, operative andfinance personnel. The Department has frameda Postal Training Policy, 2012 in conformity withthe National Training Policy, 2012 of theGovernment of India. The key objective of thePostal Training Policy is “Training for All” at theentry level and mandatory three Mid-careerTraining Programmes at specific intervals for allcadres/categories of staff.

TRAINING INFRASTRuCTuRE

13.2 The Department has a well establishedtraining infrastructure. The following traininginstitutes take care of the training needs of theDepartment:

• Rafi Ahmed Kidwai National PostalAcademy (RAKNPA) at Ghaziabad – forhigher managerial cadres.

• Postal Training Centres (PTCs) atDarbhanga, Guwahati, Madurai,Mysore, Saharanpur and Vadodara – foroperative staff and Inspector cadres.Setting up of six more PTCs has beenapproved in the 12th Five Year Plan.

• 374 Workplace Computer TrainingCentres (WTCs) at Circles (including 5Zonal Training Centres of the PostalAccounts Wing).

13.3 A number of training programmes onoperational matters and postal technology wereconducted. The number of officials trained from01.01.2013 to 31.03.2014 is 90479 (includingGramin Dak Sevaks).

13.4 Trainings are being organized in amanner so as to gain 100% computer literacyin respect of counter/operative staff. Postmanstaff are also being trained in data entry.

NEW INITIATIVES

13.5 The following are the new initiatives intraining:

➢ Total 51 officials of Group ‘C’, ‘B’ and ‘A’cadres were deputed for training at theAsian Pacific Postal College (APPC),Bangkok in nineteen differentprogrammes.

➢ One year Rural EntrepreneurshipProgramme launched in 7 pilot Circlesfor 2000 GDSs, in association with theNational Institute of Open Schooling hasbeen completed. Examination for thepilot phase was held during October-November, 2013.

➢ Training on e-procurement is also beingorganized and 147 officials have beentrained.

➢ Nine officers/officials have been trainedin the Master e-Governance programmesponsored by the Department of

Chapter 13

HuMAn resOurCe develOPMent


90

çca/kdh; laoxksaZ ds fy, çf'k{k.k

13-6 jQh vgen fdnobZ jk"Vªh; Mkd vdkneh¼vkj,ds,uih,½ dsUæh; çf'k{k.k laLFkku ds :i esadkfeZd ,oa çf'k{k.k foHkkx }kjk ekU;rk çkIr loksZPpçf'k{k.k laLFkku gSA ;g vdkneh Hkkjrh; Mkd lsok dsvf/kdkfj;ksa rFkk Mkd foHkkx ds vU; çca/kdh; laoxksaZds fy, çkjfEHkd rFkk lsokdkyhu çf'k{k.k çnku djrkgSA ;g lkekU; fgr ds {ks=ksa esa fons'k Mkd ç'kkluksa dsçca/kdksa rFkk dsUæ ljdkj ds fofHkUu foHkkxksa vkSjlkoZtfud {ks= ds miØeksa ds vf/kdkfj;ksa dks Hkh çf'k{k.kçnku djrk gSA

13-7 25 o"kZ ls vf/kd dh lsok okys Hkkjrh; Mkdlsok ds 20 vf/kdkfj;ksa ds fy, mPp fodkl dk;ZØe¼,Mhih½ vk;ksftr fd;k x;k vkSj çf'k{k.k dk fons'kh?kVd bZih,Q,y] ykslkus ¼fLoVtjySaM½ ,oa fo;uk¼v‚fLVª;k½ esa vk;ksftr fd;k x;kA 28 Hkkjrh; Mkdlsok ifjoh{kkf;;ksa ds fy, ,d fodkl dk;ZØe u‚fyt]

bd‚ukseh v‚fQllZ çf'k{k.k laLFkku] dksfj;k esa Hkhvk;ksftr fd;k x;kA

13-8 jk"Vªh; çR;{kdj vdkneh] ukxiqj] jk"Vªh;ys[kkijh{kk ,oa ys[kk vdkneh] f'keyk vkSj bafnjk xka/khjk"Vªh; ou vdkneh] nsgjknwu esa dkfeZd ,oa çf'k{k.kfoHkkx }kjk çk;ksftr flfoy lsokvksa ds lHkh vf/kdkfj;ksads fy, vk;ksftr ^*csgrj dk;Zç.kkyh ij varj&lsok,adk;Z'kkyk** esa ikap vf/kdkfj;ksa us Hkkx fy;kA

jQh vgen fdnobZ jk"Vªh; Mkd vdkneh]xkft;kckn esa 01-01-2013 ls 31-03-2014 rd lkrvarjkZ"Vªh; çf'k{k.k dk;ZØe ¼vkbZVhbZlh@vkbZ,,Q,l½ vk;ksftr fd, x, ftlesa fofHkUu ns'kksads 118 çfrHkkfx;ksa us Hkkx fy;kA foÙkh; çca/ku]Mkd çca/ku]çkS|ksfxdh çca/ku] O;olk; fodkl ,oavUos"k.k ij Hkh dk;Z'kkyk,a vk;ksftr dh xbZaA


91

Administrative Reforms and PublicGrievances.

TRAININGS FOR MANAGERIAL CADRES

13.6 Rafi Ahmed Kidwai National PostalAcademy (RAKNPA) is the apex traininginstitute, recognized as a Central TrainingInstitute by the Department of Personal andTraining. The Academy imparts induction aswell as in-service training to the officers ofIndian Postal Service and other managerialcadres of the Department of Posts. It alsoimparts training to managers of Foreign PostalAdministrations and to officers of variousCentral Government Departments and PSUs,in areas of common interest.

13.7 Advanced Development Programme(ADP) for 20 officers of Indian Postal Servicewith more than 25 years of service wasorganized and the foreign component oftraining was held at EPFL, Lausanne(Switzerland) and Vienna (Austria). A

development programme for 28 Indian PostalService Probationers was also held atKnowledge Economy Officers Training Institute,Korea.

13.8 Five officers attended the ‘Inter-servicesWorkshop on Best Practices’ organized forofficers of all Civil Services, sponsored by theDoPT at National Academy of Direct Taxes(NADT) Nagpur, National Academy of Audit &Accounts (NAAA), Shimla and Indira GandhiNational Forest Academy (IGNFA), Dehradun.

Seven International Training Programmes(ITEC/IAFS) were conducted in RAKNPA,Ghaziabad, from 01.01.2013 to 31.03.2014,which were attended by 118 participantsfrom various countries. Workshops onFinancial Management, Mail Management,Technology Management, BusinessDevelopment and Investigation were alsoorganized.


92

dkfeZdksa dh okLrfod la[;k

14-1 31 ekpZ] 2013 dh fLFkfr ds vuqlkj Mkd foHkkxesa dqy 466301 deZpkjh Fks] ftlesa 202702 foHkkxh;

deZpkjh vkSj 263599 xzkeh.k Mkd lsod gSaA Js.khokjC;kSjk bl çdkj gS%

rkfydk 11 dkfeZd % 31-3-2013 dh fLFkfr ds vuqlkj okLrfod la[;k

¼ foHkkx ds ckgj çfrfu;qfä vkSj çf'k{k.k ij x, deZpkfj;ksa dks feykdj½

foHkkxh;1- jktif=r lewg^*d** lewg^*[k** dqyHkkjrh; Mkd lsok lewg ^*d**lfpo ¼Mkd½ 1 1

lnL;] Mkd lsok cksMZ 4 4

ofj"B mi egkfuns'kd@eq[; iksLVekLVj tujy 26 26

ofj"B ç'kklfud xzsM 69 69

dfu"B ç'kklfud xzsM 84 84

ofj"B le;eku 68 68

dfu"B le;eku 164 164

Mkd lsok lewg ^*[k** 809 809

lgk;d v/kh{kd 1762 1762

Hkkjrh; Mkd&rkj ys[kk ,oa foÙk lsokofj"B ç'kklfud xzsM 7 7

dfu"B ç'kklfud xzsM 26 26

ofj"B le;eku 22 22

dfu"B le;eku 29 29

ofj"B ys[kk vf/kdkjh@ys[kk vf/kdkjh 413 413

lgk;d ys[kk vf/kdkjh 526 526

dsUæh; lfpoky; lsok 34 67 101

flfoy foaxeq[; vfHk;ark 1 1

vU; 33 148 181

vU; lkekU; dsUæh; lsok 97 48 145

dqy ¼jktif=r½ 665 3773 4438

[k- lewg ^[k* vjkif=r 4758 4758

x- vjktif=r lewg^x* ,eVh,l dks NksM+dj lewg x ^*,eVh,l** dqyfuns'kky; 141 109 250

Mkd?kj ¼lfdZy dk;kZy;] ys[kk] LVSEi fMiks] dSaUVhu LVkQ lfgr½ 145143 17409 162552

jsyos esy lsok 15903 10304 26207

esy eksVj lsok 1276 270 1546

vU; ¼vkj,yvks] vkS"k/kky;] HkaMkj] çf'k{k.k] flfoy] fçafVax çsl½ 1770 1181 2951

dqy ¼vjktif=r½ lewg ^x* 164233 29273 193506

dqy foHkkxh; ¼d$[k$x½ 202702

?k- xzkeh.k Mkd lsod 263599

ldy ;ksx ¼d$[k$x$?k½ 466301

v/;k; 14

dkfeZdksa dh la[;k


93

ACTuAL STRENGTH OF PERSONNEL

14.1 As on 31st March, 2013, there were atotal of 466301 employees in the

Department of Posts, of which, 202702 areDepartmental Employees and 263599 areGramin Dak Sewaks (GDSs). The category-wise detail is as under:

Chapter 14

strengtH OF PersOnnel

TABLE 11 PERSONNEL : ACTuAL STRENGTH AS ON 31.3.2013

( including those on deputation and training outside the Department)

DEPARTMENTAL

A.GAzETTED GROuP"A" GROuP"B" TOTAL

INDIAN POSTAL SERVICE GROUP "A"

Secretary (Posts) 1 1

Member, Postal Services Board 4 4

Sr.DDG/Chief PMG 26 26

Senior Administrative Grade 69 69

Junior Administrative Grade 84 84

Senior Time Scale 68 68

Junior Time Scale 164 164

POSTAL SERVICE GROUP "B" 809 809

Assistant Superintendent 1762 1762

INDIAN P& T ACCOUNTS & FINANCE SERVICE

Senior Administrative Grade 7 7

Junior Administrative Grade 26 26

Senior Time Scale 22 22

Junior Time Scale 29 29

Senior Accounts Officer/Accounts Officer 413 413

Assistant Accounts Officer 526 526

CENTRAL SECRETARIAT SERVICE 34 67 101

CIVIL WING

Chief Engineer 1 1

Others 33 148 181

OTHER GENERAL CENTRAL SERVICE 97 48 145

TOTAL (GAzETTED) 665 3773 4438

B. Group 'B' NON GAZETTED 4758 4758

C. NON GAzETTED GROuP C Excluding “MTS” GROuP C "MTS" TOTAL

Directorate 141 109 250

Post Offices including Circle office, Accounts, Stamp Depot,Canteen Staff

145143 17409 162552

Railway Mail Service 15903 10304 26207

Mail Motor Service 1276 270 1546

Others (RLO, Dispensary, Store, Training, Civil, PrintingPress)

1770 1181 2951

TOTAL(NON GAzETTED ) Group C 164233 29273 193506

TOTAL DEPARTMENTAL(A +B+C) 202702

D. Gramin Dak Sewak (GDS) 263599

GRAND TOTAL(A+B+C+D) 466301


94

638 623 588 610 665

3717 3893

3573 3707 3773

0

500

1000

1500

2000

2500

3000

3500

4000

4500

2008-09 2009-10 2010-11 2011-12 2012-13

lewg *d* lewg *[k*

la[;k

170536 168871 174208 176094

168991

35158 32947 30678 30696 29273

0

20000

40000

60000

80000

100000

120000

140000

160000

180000

200000

2008-09 2009-10 2010-11 2011-12 2012-13

*,eVh,l* dks NksM+dj lewg ^x^ ¼lewg ^[k^ vjktif=r lfgr½ eYVh VkfLdax LVkQ ¼,eVh,l½

la[;k

14-2 o"kZ 2008&2009 ls lewg ^*d** vkSj lewg ^*[k** esa oxhZ—r jktif=r deZpkfj;ksa dk C;kSjk fuEufyf [krxzkQ esa n'kkZ;k x;k gS%

14-3 o"kZ 2008&2009 ls eYVh VkfLdax LVkQ ¼,eVh,l½ vkSj ^*,eVh,l** dks NksM+dj lewg ^*x** ¼lewg ^[k*vjktif=r lfgr½ esa oxhZ—r vjktif=r foHkkxh; deZpkfj;ksa dk C;kSjk fuEufyf[kr xzkQ esa n'kkZ;k x;k gS%


95

14.2 The Gazetted staff categorized into “Group A” and “Group “B” since 2008-2009 has beenshown in the following graph:

638 623 588 610 665

3717 3893

3573 3707 3773

0

500

1000

1500

2000

2500

3000

3500

4000

4500

2008-09 2009-10 2010-11 2011-12 2012-13

Group A Group B

GAZETTED STAFF

Years

Num

ber

14.3 The Non-Gazetted Departmental staff categorized into “Group C (including Group B NonGazetted) excluding Multi Tasking Staff (MTS)” and “MTS” since 2008-2009 has been shown inthe following graph:

170536 168871 174208 176094

168991

35158 32947 30678 30696 29273

0

20000

40000

60000

80000

100000

120000

140000

160000

180000

200000

2008-09 2009-10 2010-11 2011-12 2012-13

GroupC(including Group B Non Gazetted) excluding MTS MTS

NON-GAZETTED STAFF

Years

Num

ber


96

vuqlwfpr tkfr ,oa vuqlwfpr tutkfr deZpkjh

14-4 31 ekpZ] 2013 dh fLFkfr ds vuqlkj] foHkkx esafofHkUu xzsMksa esa vuqlwfpr tkfr ,oa vuqlwfpr tutkfrds deZpkfj;ksa dh la[;k Øe'k 35076 vkSj 14460 FkhA

vuqlwfpr tkfr ,oa vuqlwfpr tutkfr ds deZpkfj;ksadk xzsM&okj C;ksjk vkSj dqy deZpkfj;ksa ds lanHkZ esamudh çfr'krrk uhps nh xbZ gS%

14-5 31ekpZ]2013 dh fLFkfr ds vuqlkj foHkkxh; deZpkjh ftUgsa ^*vuqlwfprtkfr**]^*vuqlwfpr tutkfr** ,oa^*vU;** esa oxhZ—r fd;k x;k gS] dks fuEufyf[kr xzkQ esa n'kkZ;k x;k gS%

rkfydk 12deZpkfj;ksa dh la[;k

31-03-2013 dh fLFkfr ds vuqlkj vuqlwfpr tkfr@vuqlwfpr tutkfr

lewg vuqlwfpr tkfr

deZpkfj;ksa dh dqyla[;k dh rqyuk esa

çfr'krrk

vuqlwfpr tutkfr

deZpkfj;ksa dh dqyla[;k dh rqyuk esa

çfr'krrk

lewg ^d* 70 10.53 30 4.51

lewg ^[k* ¼jktif=r½ 417 11.05 158 4.19

lewg ^[k* ¼vjktif=r½ 684 14.38 253 5.32

lewg ^x* ,eVh,l dks NksM+dj 27646 16.83 11872 7.23

lewg ^x* eYVh V‚fDlax LVkQ 6259 21.38 2147 7.33

dqy 35076 17.30 14460 7.13

35076

14460

153166

31.03.2013 /

( )

vtk vttk vU;


97

SCHEDuLE CASTE AND SCHEDuLE TRIBEEMPLOyEES

14.4 As on 31st March, 2013, there were

35076 Schedule Caste and 14460 ScheduleTribe employees in various grades in theDepartment. Grade-wise detail of ScheduleCaste and Schedule Tribe employees and theirpercentage with total employees are as under:

TABLE 12NuMBER OF EMPLOyEES

SCHEDULED CASTES/TRIBES AS ON 31.03.2013

Group ScheduledCastes

Percentage toTotal Numberof Employees

ScheduledTribes

Percentage toTotal Number of

Employees

Group ‘A’ 70 10.53 30 4.51

Group ‘B’ (Gazetted) 417 11.05 158 4.19

Group ‘B’ (Non Gazetted) 684 14.38 253 5.32

Group ‘C’ excluding MTS 27646 16.83 11872 7.23

Group ‘C’ Multi Tasking Staff 6259 21.38 2147 7.33

Total 35076 17.30 14460 7.13

14.5 The Departmental staff as on 31st March, 2013, categorized into “Scheduled Castes”,“Scheduled Tribes” and “Others”, has been shown in the following graph:

35076

14460

153166

SC ST OTHERS

SC/ST EMPLOYEES AS ON 31.03.2013(DEPARTMENTAL)


98

14-6 vuqlwfpr tkfr;ksa/vuqlwfpr tutkfr;ksa/vU; fiNM+htkfr;ksa ds vkj{k.k jksLVj dk fujh{k.k okf"kZd dSys.Mjds vuqlkj fd;k tk jgk gSA >kj[kaM] dukZVd vkSj mÙkjçns'k ds lfdZyksa ds vkj{k.k jksLVj dk fujh{k.k o"kZ 2013ds nkSjku fd;k x;kA

HkwriwoZ lSfud vkSj efgyk deZpkjh

14-7 31 ekpZ] 2013 dh fLFkfr ds vuqlkj] foHkkxesa fofHkUu xzsMksa esa 1541 HkwriwoZ lSfud] 16 fu'kDr HkwriwoZlSfud vkSj 34240 efgyk deZpkjh FkhaA HkwriwoZ lSfudksa]fu'kä HkwriwoZ lSfudksa vkSj efgykdeZpkfj;ksa dk xzsM&okjC;ksjk uhps fn;k x;k gS%

rkfydk 13deZpkfj;ksa dh la[;k : 31-3-2013 dh fLFkfr ds vuqlkj HkwriwoZ lSfud] fu'kDr HkwriwoZ

lSfud vkSj efgyk deZpkjhlewg HkwriwoZ lSfud fu'kä HkwriwoZ lSfud efgyk

lewg ^d* 0 0 70

lewg ^[k* ¼jktif=r½ 3 0 272

lewg ^[k* ¼vjktif=r½ 6 1 741

lewg ^x* ,eVh,l dks NksM+dj 1419 11 29888

lewg ^x* eYVh V‚fDlax LVkQ 113 4 3269

dqy 1541 16 34240

14-8 31 ekpZ] 2013 dh fLFkfr ds vuqlkj foHkkxh; deZpkjh ftUgsa ^*iq:"kksa** ,oa ^*efgykvksa** esa oxhZ—r fd;kx;k gS] dks fuEufyf[kr xzkQ esa n'kkZ;k x;k gS%

iq#"k efgyk

168462

34240

31.3.2013

( )


99

14.6 The inspection of Reservation Rosters of

Scheduled Castes/Scheduled Tribes/Other

Backward Castes is being carried out according

to the annual calendar. Reservation Rosters of

Jharkhand, Karnataka and Uttar Pradesh

Circles were inspected during the year 2013.

Ex-SERVICEMAN AND WOMENEMPLOyEES

14.7 As on 31st March, 2013, there were1541 Ex-servicemen, 16 disabled Ex-servicemen and 34240 women employees invarious grades in the Department. Grade-wisedetail of Ex-servicemen, disabled Ex-servicemen and women employees is asunder:

TABLE 13NuMBER OF EMPLOyEES: Ex-SERVICEMEN, DISABLED Ex-SERVICEMEN

AND WOMEN AS ON 31.3.2013

Group Ex-Servicemen Disabled Ex-Servicemen Women

Group 'A' 0 0 70

Group 'B'(Gazetted) 3 0 272

Group 'B'( Non Gazetted) 6 1 741

Group 'C’ excluding MTS 1419 11 29888

Group ‘C’ Multi Tasking Staff 113 4 3269

Total 1541 16 34240

14.8 The Departmental staff as on 31st March, 2013, categorized into “Men” and “Women”, hasbeen shown in the following graph:

WOMEN EMPLOYEES AS ON 31.03.2013

(DEPARTMENTAL)

Men Women

168462

34240


100

15-1 foHkkx esa fu.kZ; ysus ds 'kh"kZLFk Lrj ijefgykvksa dh leku Hkkxhnkjh lqfuf'pr djrs gq, MkdfoHkkx efgykvksa dks lekurk vkSj U;k; fnykus dslkekftd mís'; ds çfr çfrc) gSA

15-2 çR;sd çf'k{k.k e‚Mîwy esa efgykvksa ds çfrlaosnu'khy gksus laca/kh fo"k;ksa dks 'kkfey fd;k x;k gSftlls fd U;k;laxr] lgk;d vkSj efgykvksa ds çfrlaosnu'khy dk;ZLFky cukus dh fn'kk esa] iq:"kksa ,oaefgykvksa esa lkekftd nkf;Ro dh Hkkouk mRiUu dh tkldsA

15-3 efgykvksa ds fodkl vkSj dY;k.k ds fy,ljdkjh uhfr;ksa] ;kstuk vkSj ctV ds lHkh pj.kksa dsLrj ij efgykvksa dks eq[;/kkjk esa 'kkfey djus ds fy,efgyk ctV ,d egRoiw.kZ dk;Zuhfr ds :i esa mHkjkgSA lHkh {ks=ksa esa vkSj egRoiw.kZ jk"Vªh; c`gr~ vkfFkZduhfr;ka cukrs le; efgyk ctV dks 'kkfey djus ijikapoh ;kstuk esa fo'ks"k cy fn;k x;k gSA

15-4 csgrj 'kklu ds fy, efgyk lekurk vkSjefgyk l'kähdj.k lesfdr djus ds ç;klLo:i] ns'kHkj ds cM+s 'kgjksa esa lHkh efgyk deZpkfj;ksa okys 42Mkd?kj dk;Z dj jgs gSaA ;s Mkd?kj lkslk;Vh ds lHkhoxksaZ ls gekjh efgyk xzkgdksa dks vkSj foHkkx dh efgykdeZpkfj;ksa ds lkFk Mkd laca/kh ysus&nsu djus ds fy,lgt vkSj lq[kn ekgkSy çnku djrs gSaA

15-5 f'k'kq lnu ¼Øs'k½ lqfo/kk tSlh lgk;d lsok,açnku djus ds vfrfjä] foHkkx }kjk efgyk deZpkfj;ksads fy, dke dk vuqdwy ekgkSy cukus dk ç;kl fd;ktkrk gSA

15-6 t:jrean dk;kZy;ksa esa ^*efgyk foJke d{k**vkSj cM+s ç'kklfud dk;kZy;/ç/kku Mkd?kjksa esa f'k'kqlnu ¼Øs'k½ ds çko/kku ij ekStwnk foHkkxh; Hkouksa vkSjpkyw ;kstuk esa vuqeksfnr u, Hkouksa es fopkj fd;k

tk,xkA bl ç;kstu ds fy, 12oha iapo"khZ; ;kstuk esa30 fefy;u :- ds ifjO;; dh O;oLFkk dh xbZ gSA

15-7 Mkd foHkkx esa efgykvksa ls lacaf/kr fof'k"Vdk;ZØe gSa%&

• lhih,yvks ¼dsUæh; Mkd efgyk laxBu½ vkSjlfdZyksa esa blds v/khuLFk laxBuksa dks Øe'k:35000 :- rFkk 25000 :- çfro"kZ dh nj ijfoÙkh; lgk;rk nh tkrh gSA

• xSj&vkorhZ O;; ds :i esa 6000 :- çfro"kZ dhnj ij rFkk vkorhZ vuqnku ds :i esa 2950 :-çfrekg dh foÙkh; lgk;rk f'k'kq lnuksa dks nhtkrh gSA

• xSj&vkorhZ vuqnku ds :i esa 5000 :- çfr o"kZdh foÙkh; lgk;rk flykbZ dsUæksa dks nh tkrhgSA

15-8 dk;ZLFky ij efgykvksa ds ;kSu mRihM+u dhjksdFkke vkSj ekeyksa ds fuiVku ds fy, funs'kky; esarhu lnL;ksa lfgr mi egkfuns'kd ¼LFkkiuk½ dhv/;{krk esa ,d lfefr xfBr dh xbZ gSA

loZ efgyk Mkd ?kj] eqEcbZ

v/;k; 15

efgykvksa ls lacaf/kr eqís


101

15.1 The Department of Posts is committedto the social objectives of Gender Equality andJustice by ensuring equal participation ofwomen at the highest levels of decision-makingin the Department.

15.2 Gender sensitization themes have beenincorporated in every training module toinculcate the element of social responsibility inmen and women towards creating an equitable,enabling and gender sensitized work place.

15.3 Gender Budgeting has emerged as animportant strategy to enable gendermainstreaming at all levels of stages ofGovernment policies, plan and budgets fordevelopment and welfare of women. The FiveYear Plan has laid special emphasis onincorporating Gender-Budgeting in all sectorsas well as on engendering of important nationalmacro-economic policies.

15.4 As an effort to integrate gender equalityand women’s empowerment for goodgovernance, 42 Post Offices with all womenemployees are functioning in major citiesthroughout the country. These post offices offera better environment to our women customersfrom all strata of society to transact postalbusiness with a level of comfort and familiaritywith women employees of the department.

15.5 By providing support services likecrèche, the Department strives to provide aconducive working environment for womenemployees.

15.6 Provision of ‘Ladies Retiring Room’ inneedy offices and ‘Crèche’ in big AdministrativeOffice/ Head Post Offices will be considered inthe existing departmental buildings as well asin the new buildings approved in the current

Plan. An outlay of ` 30 million has beenprovided for the purpose in the 12th Five YearPlan.

15.7 Department of Posts has the followingwomen specific programmes:

• Financial assistance is provided toCPLO (Central Postal LadiesOrganisation) and its subordinateorganisations in the Circles at the rate of` 35000 and ` 25000 per annumrespectively.

• Financial assistance is provided tocreches @ ` 6000 per annum in respectof non-recurring expenditure and ` 2950per month as recurring grant.

• Financial assistance in the form of non-recurring grant of ` 5000 per annum isprovided to Tailoring Centres.

15.8 To prevent and address sexualharassment of women at the work place, aCommittee under the chairmanship of theDeputy Director General (Establishment) withthree other members has been set up in theDirectorate.

Chapter 15

gender issues

All Women Post Office, Mumbai


102

vU;Fkk leFkZ O;fä;ksa ds fy, Mkd foHkkx }kjk pykbZtk jgh Ldhesa@ikWfyfl;ka

16-1 dkfeZd ,oa çf'k{k.k foHkkx us ihMCY;wMhvf/kfu;e dh /kkjk 33 ds varxZr lewg ^d*]^[k*]^x* ,oa^?k* ds laca/k esa vfHkKkr inksa ds fy, lh/kh HkfrZ;ksa dk3 çfr'kr vkj{k.k fu'kä O;fä;ksa ds fy, fuEufyf[krekunaMksa ds vuqlkj fd;k gS: ¼i½ 1% vkj{k.k us=ghurkvFkok detksj –f"V ls xzLr O;fä;ksa ds fy, ¼ii½ 1%

vkj{k.k cf/kjksa ds fy, ¼iii½ 1% vkj{k.k xfrfodykaxrk vFkok efLr"d vax?kkr ls ihfM+r O;fä;ksads fy,A lewg ^x* ,oa ^?k* ds inksa ij inksUufr ftuesalh/kh HkrhZ] ;fn dksbZ gS] 75% inksa ls vf/kd ugha gksrh]ds ekeys esa fjfä;ksa dk 3% vkj{k.k fu'kärk dh çR;sdJs.kh ds fy, fufnZ"V inksa ij ¼i½ us=ghurk vFkok detksj–f"V ¼ii½ cf/kjrk rFkk ¼iii½ xfr fodykaxrk vFkokefLr"d vax?kkr fodykaxrk ls xzLr O;fä;ksa ds fy,fd;k tk,xkA tks O;fä ljdkjh lsok esa vkus ds cknfu'kärk dk f'kdkj gksrs gSa] mUgsa Hkh dkfeZd ,oa çf'k{k.kfoHkkx ds vuqns'kksa ds vuqlkj lsok esa vkj{k.k ds ykHkfn, tk,axsA

16-2 Mkd foHkkx dh Nk=ofÙk vkSj vU; 'kSf{kd Ldheksads varxZr miyC/k fuf/k;ksa esa ls lkekU; Nk=ksa ds fy,miyC/k Nk=o`fÙk Loh—r djus ds vykok MkddeZpkfj;ksa ds 'kkjhfjd :i ls fodykax / ekufld :ils fof{kIr cPpksa ds fy, 3% fuf/k fufnZ"V gSA bl ;kstukds v/khu tks Mkd deZpkjh 29]790/& :i, çfrekg rdosru ys jgs gSa] muds 'kkjhfjd :i ls fodykax /

ekufld :i ls fof{kIr / us=ghu / ewd ,oa cf/kj cPpsLdhe ds varxZr okf"kZd Nk=o`fÙk ikus ds gdnkj gSaA

16-3 vfLFktU; jksxksa ls xzLr fodykax deZpkjhdY;k.k fuf/k ls fuEufyf[kr lgk;rk ikus ds ik= gSa:

¼d½ vU;Fkk leFkZ deZpkjh e'khupkfyr frifg;klkbfdy ds Ø; ij 2000 :i, dh vf/kdre lhek esafd, O;; dh iwjh çfriwfrZ çkIr dj ldrk gSA

¼[k½ foÙkh; lgk;rk ds :i esa vU;Fkk leFkZ deZpkjhdks eksVjpkfyr frifg;k lkbfdy ds Ø; ij lfdZydY;k.k fuf/k ls 15]000/& :i, dh jkf'k vFkok eksVjpkfyr frifg;k lkbfdy dh ykxr dk 50%] tks Hkhde gks] fn;k tkrk gSA ;fn lacaf/kr deZpkjh LdwVjvfxze ds fy, vkosnu djrk gS] rks ,sls ekeys esalgkuqHkwfriwoZd çkFkfedrk nsdj fopkj fd;k tkrk gSA

¼x½ vU;Fkk leFkZ deZpkfj;ksa ds ekeys esa —f=e vaxksads çca/k ds fy, dk;ZLFky ls —f=e vax dsUæ rd vkSjogka ls okilh ds fy, f}rh; Js.kh ds okLrfod jsyfdjk, dh dY;k.k fuf/k ls çfriwfrZ dh tkrh gS c'krsZfd ;g çfriwfrZ fdlh vU; lzksr ls vuqes; u gksA

16-4 Mkd deZpkjh ds çFke ls ckjgoha d{kk esa i<+usokys 'kkjhfjd :i ls fodykax / ekufld :i ls fof{kIr/

us=ghu / ewd&cf/kj cPpksa dks ifjogu çHkkj rFkkNk=kokl / esl lfClMh ¼ifjogu çHkkj ds LFkku ij½ nhtkrh gSA Js.kh ^*d** 'kgjksa esa ;g nj bl le; 100/&:i, çfr ekg vkSj Js.kh ^*[k** 'kgjksa esa 80/& :i, çfrekg gSA

16-5 7 fd-xzk- rd ds Hkkj okys va/k lkfgR; iSdsVMkd foHkkx }kjk fu:'kqYd Hksts tkrs gSaA

v/;k; 16

vU;Fkk leFkZ deZpkfj;ksa ds fy, lqfo/kk,a


103

SCHEMES/POLICIES RuN By THEDEPARTMENT OF POSTS FOR THEBENEFIT OF PERSONS WITH DISABILITIES

16.1 The Department of Personnel andTraining has fixed 3% reservation underSection 33 of Person With Disability (PWD) Actin respect of Direct Recruitment vacancies toGroup A, B, C and D for persons withdisabilities as per the following criteria in theidentified posts (i) 1% reservation for personssuffering from blindness or low vision (ii) 1%reservation for persons suffering from Hearingimpairment (iii) 1% reservation for personssuffering from locomotor disability or cerebralpalsy. 3% of the vacancies in case ofpromotion to Group ‘D’ and Group ‘C’ posts inwhich the element of direct recruitment, if any,does not exceed 75% posts, shall be reservedfor persons suffering from (i) blindness or lowvision, (ii) hearing impairment and (iii)locomotor disability or cerebral palsy. Personswho acquire disabilities after entering intoGovernment Service are also given the benefitof reservation in services as per the instructionsof Department of Personnel and Training.

16.2 Of the available funds under scholarshipsand other educational schemes of theDepartment of Posts, 3% of the scholarshipsare earmarked for physicallyhandicapped/mentally challenged children ofpostal employees, apart from the grant ofscholarship which is available to the regularstudents. Under this scheme, physicallychallenged /mentally challenged/visuallyimpaired/hearing and speech impaired childrenof postal employees drawing pay upto ` 29790

per month are eligible to get an annualscholarship.

16.3 Orthopedically challenged employees areeligible for the following financial assistancefrom the Welfare Fund:

a) A differently abled employee is entitled to getreimbursement of the amount spent onpurchase of mechanized tri-cycle subject to alimit of ` 2000.

b) A differently abled employee can claim anamount of ` 15000 or 50% of the cost of amotorized tri-cycle whichever is less, from theCircle Welfare Fund as financial assistance. Ifthe same employee applies for the grant ofscooter advance, the case is consideredsympathetically on a priority basis.

c) Actual 2nd class railway fare from the placeof duty to the Artificial Limb Centre and back isalso reimbursable from the Welfare Fund incases of differently abled employees forprovision of artificial limbs, if suchreimbursement is not admissible from any othersource.

16.4 Transport charges and hostel/messsubsidies (in lieu of transport charges) areallowed to physically/mentally challenged/visually impaired/hearing and speech impairedchildren of postal employees studying from 1st

to 12th standard @ ` 100 per month in ‘A’ classcities and ` 80 per month in ‘B’ class citiesrespectively.

16.5 Blind Literature packets weighing up to 7kg are transmitted free by the Department ofPosts.

Chapter 16

FACilities FOr diFFerentlY ABled eMPlOYees


104

LVkQ laca/k

17-1 foHkkx us vius deZpkfj;ksa ds ifjla?kksa vkSj lsokla?kksa ls vkReh; vkSj lkFkZd laca/k cukus ds ç;kl tkjhj[ksA

iksLVeSu la?k }kjk vfuf'prdkyhu gM+rky

17-2 vf[ky Hkkjrh; Mkd deZpkjh la?k iksLVeSu ,oacgqdkS'ky deZpkjh ¼,e,lbZ½/lewg ^?k* ¼jk"Vªh; MkddeZpkjh ifjla?k½ rFkk jk"Vªh; Mkd deZpkjh la?kiksLVeSu rFkk ,eVh,l ¼jk"Vªh; Mkd laxBu ifjla?k½}kjk 16 flrEcj] 2013 ls vfuf'prdkyhu gM+rky dsfy, ,d la;qä Kkiu fn;k x;kA Mkd la;qä dkjZokbZifj"kn ¼tslh,½ }kjk mBk, x, fofHkUu eqíksa ijfopkj&foe'kZ djus ds fy, foHkkx ds ofj"B vf/kdkfj;ksads lkFk lfpo] Mkd dh v/;{krk esa 24 twu] 2013 dkscSBdksa dk vk;kstu fd;k x;kA vuqorhZ dkjZokbZ ds :iesa] lnL; ¼dkfeZd½ dh v/;{krk esa 2 vxLr] 2013 dksLVkQ ds lkFk Hkh ,d cSBd dk vk;kstu fd;k x;krFkk LFkkiuk/dkfeZd fMohtu ds vf/kdrj eqíksa dkfuiVku fd;k x;k A ifj.kkeLo:i iksLVeSu la?k usvfuf'prdkyhu gM+rky ds çLrko dks okil ys fy;kA

tslh,e LFkk;h lfefr dh cSBd

17-3 lnL; ¼çpkyu½ dh v/;{krk esa la;qäijke'kZnk=h e'khujh ¼tslh,e½ LFkk;h lfefr dh cSBd23 vxLr] 2013 dks gqbZ FkhA tslh,e ds lnL;ksa rFkkfoHkkx ds vf/kdkfj;ksa ds chp lkSgknZiw.kZ fopkj&foe'kZgqvkA cSBd ds nkSjku mUuhl enksa dks can dj fn;kx;kA

tslh,e ¼foHkkxh; ifj"kn½ cSBd

17-4 lfpo] Mkd dh v/;{krk esa tslh,e ¼foHkkxh;ifj"kn½ dh cSBd 27 uoEcj] 2013 dks cqykbZ xbZAtslh,e lnL;ksa }kjk mBk, x, fofHkUu u, eqíksa ij ppkZdh xbZ ftlij foHkkx ds lacaf/kr çHkkxksa }kjk vuqorhZdkjZokbZ dh tk jgh gSA

Hkkjrh; Mkd deZpkjh ifjla?k }kjk /kjuk

17-5 bl ifjla?k us Mkd Hkou ds lkeus 17 fnlEcj]2013 dks /kjuk nsus ds fy, uksfVl fn;k Fkk ftls lnL;¼çpkyu½ ds lkFk ppkZ djus ds ckn muds }kjk LFkfxrdj fn;k x;kA bl ifjla?k }kjk mBk, x, eqíksa dhtkap dh tk jgh gSA

U;k;ky;h ekeys

17-6 30 flrEcj] 2013 dh fLFkfr ds vuqlkj] fofHkUuU;k;ky;ksa esa yxHkx 15613 ekeys yafcr iM+s gSa] ftlesals 4569 ekeys dsUæh; ç'kklfud vfHkdj.k esa] 3251ekeys fupys U;k;ky; esa] 3290 ekeys fofHkUu mPpU;k;ky;ksa esa rFkk 82 ekeys mPpre U;k;ky; esa yafcrgSaA fofHkUu ftyk miHkksäk Qksje esa 2936 ekeys] jkT;miHkksäk Qksje esa 1380 ekeys rFkk jk"Vªh; miHkksäkQksje esa 105 ekeys gSaA

deZpkjh dY;k.k

17-7 eq[;ky; Lrj ij Mkd lsok deZpkjh dY;k.kcksMZ dh LFkkiuk dh xbZ gS tks foHkkx ds deZpkfj;ksa dsfy, [ksydwn rFkk lkaL—frd fØ;kdykiksa dks c<+kok nsuslfgr dY;k.k laca/kh lHkh fØ;kdykiksa ij fu;a=.k djrk

v/;k; 17

lkekU; egRo ds fo"k;


105

STAFF RELATIONS

17.1 The Department endeavored to maintainharmonious and meaningful relations with theStaff Federations and Service Associations ofits employees.

INDEFINITE STRIkE By POSTMEN uNION

17.2 A joint memorandum was submitted byAll India Postal Employees Union Postmen &Multi Skill Employees (MSE)/Group ‘D’(National Federation of Postal Employees) andNational Union of Postal Employees Postmenand MTS (Federation of National PostalOrganisation) for an indefinite strike from 16th

September, 2013. Meetings were held on 24th

June, 2013 under the chairmanship ofSecretary, Posts with senior officials of theDepartment to discuss various issues raised byPostal Joint Council of Action (JCA). As a followup action, a meeting was also held under theChairmanship of Member (Personnel) on 2nd

August, 2013 with the staff side and most of theissues of Establishment/Personnel Divisionwere settled. As a result, the Postmen Unioncalled off the proposed indefinite strike.

jCM STANDING COMMITTEE MEETING

17.3 Joint Consultative Machinery (JCM)Standing Committee Meeting was held on 23rd

August, 2013 under the Chairmanship ofMember (Operations). Amicable discussionswere held between JCM Members and officersof the Department. Nineteen items were closedduring the meeting.

jCM (DEPARTMENTAL COuNCIL) MEETING

17.4 JCM (DC) Meeting was convened on27th November, 2013 under the chairmanshipof Secretary, Posts. Various new issues raisedby JCM Members were discussed and followup action is being taken by the concernedDivisions of the Department.

DHARNA By BHARATIyA POSTALEMPLOyEES FEDERATION

17.5 The Federation gave a notice of Dharnain front of Dak Bhawan on 17th December, 2013which was postponed by them after discussionswith Member (Operations). Issues raised bythis Federation are being examined.

COuRT CASES

17.6 As on 30th September, 2013,approximately 15613 cases are pending invarious Courts, of which 4569 are in CentralAdministrative Tribunals, 3251 in the LowerCourts, 3290 in various High Courts, and 82 inthe Supreme Court. 2936 cases are in variousDistrict Consumer Fora, 1380 in the StateConsumer Fora and 105 in the NationalConsumer Forum.

STAFF WELFARE

17.7 The Postal Services Staff Welfare Boardhas been set up at the Central level, whichcontrols all the welfare related activitiesincluding promoting sports and culturalactivities for the employees of the Department.

Chapter 17

issues OF generAl iMPOrtAnCe


106

gSA jkT; ea=h ¼lapkj ,oa lwpuk çkS|ksfxdh½ cksMZ dsv/;{k gSa vkSj lfpo ¼Mkd½ cksMZ ds mik/;{k gSaA foHkkxesa fnu&çfrfnu dY;k.k fØ;kdykiksa dks fu;af=r djusrFkk fn'kk&funsZ'k nsus ds fy, eq[;ky; esa ,d dk;Zdkjhlfefr gSA lnL; ¼ekuo lalk/ku fodkl½ eq[;ky; esadk;Zdkjh lfefr ds v/;{k gSaA lfdZy Lrj ij lfdZyds çeq[k lfdZy dY;k.k cksMZ ds v/;{k gSaA Mkd lsokdeZpkjh dY;k.k cksMZ ¼ih,l,lMCY;wch½ dh 11oha cSBd16-5-2012 dks ubZ fnYyh esa gqbZA

17-8 cksMZ dks bu mís';ksa ds fy, Hkkjr ds lesfdrdks"k ls lgk;rk vuqnku çkIr gksrk gSA QhYM QkesZ'ku}kjk LVkQ ls LoSfPNd va'knku dk Hkh çca/k fd;k tkrkgSA fofHkUu dY;k.kdkjh Ldheksa ds rgr] fuf/k;ka foHkkxds dY;k.kdkjh mik;ksa dks dk;kZfUor djus ds fy,lfdZyksa dks vkcafVr dh tkrh gSaA ;g dY;k.kdkjh dks"k202702 foHkkxh; deZpkfj;ksa rFkk 263599 xzkeh.k Mkdlsodksa dks doj djrk gSA bl çdkj] dY;k.kdkjh mik;ksads rgr dqy 466301 deZpkjh doj fd, tkrs gSaA

17-9 dY;k.k cksMZ dh fuf/k;ksa dk ç;ksx chekj gksus]e`R;q rFkk jk"Vªh; vkinkvksa dh fLFkfr esa deZpkfj;ksa dsfoÙkh; lgk;rk nsus ds fy, fd;k tkrk gSA bldk ç;ksxdeZpkfj;ksa ds es/kkoh cPpksa ds fy, 'kS{kf.kd Nk=o`fÙk;ksadks eatwj djus rFkk muds Hkze.k gsrq vuqnku nsus rFkkfodykax deZpkfj;ksa rFkk muds cPpksa ds fy, lgk;rkjkf'k eatwj djus ds fy, Hkh fd;k tkrk gSA bl fuf/kdk ç;ksx py jgs O;kolkf;d çf'k{k.k dsUæksa ,oaf'k'kqlnuksa] laxBukRed [ksydwn dk;Zdykiksa ds vk;ksturFkk dk;kZy; euksjatu Dycksa dks lgk;rk çnku djusds fy, Hkh fd;k tkrk gSA

17-10 Mkd foHkkx QhYM lsok ¼Mkd½ dY;k.k dks"k dklapkyu djrk gS ftldh 'kq#vkr fo'ks"k :i lsdeZpkfj;ksa ds dY;k.kdkjh mik;ksa ds :i esa dh xbZ gS]tks lsuk Mkd lsok esa çfrfu;qfä ij gSaA çfrfu;qfävof/k ds nkSjku os LokHkkfod e`R;q ds vykok] 'k=q dhdkjZokbZ ds dkj.k vFkok foæksgh vfHk;kuksa ds nkSjku gqbZ

eR;q ds ekeys esa dbZ NwV rFkk ykHkksa ds gdnkj gSa ftlesalsuk Mkd lsok ds e`rd dkfeZd ds Ldwy rFkk d‚ysttkus okys lHkh cPpksa ds fy, ,dckjxh Nk=o`fÙk çnkudjuk Hkh 'kkfey gSA

17-11 foÙkh; o"kZ 2012&13 ds nkSjku] foHkkxh;deZpkfj;ksa ds laca/k esa dY;k.kdkjh dk;Zdykiksa dsdk;kZUo;u ds fy, lfdZyksa dks 26-63 fefy;u :i,vkcafVr fd, x,A o"kZ 2013&14 esa dY;k.kdkjhdk;Zdykiksa ds fy, lfdZyksa dks 15-45 fefy;u :i,vkcafVr fd, x,A

17-12 Mkd foHkkx us xzkeh.k Mkd lsodksa ds fy, ,do"khZ; igyksa ds Hkkx ds :i esa lfdZy dY;k.k dks"k dhLFkkiuk dh gSA ;g Ldhe 1-10-2013 ls 'kq: gqbZ gS rFkk;g lfdZy Lrj ij lacaf/kr lfdZy çeq[kksa }kjk çcaf/kr,oa lapkfyr dh tk,xhA

17-13 lfdZy dY;k.k dks"k ds rgr] xzkeh.k Mkdlsodksa dh e`R;q ds ckn pkgs og vkradoknh xfrfof/k;ksa]MdSrh] naxksa] vkØe.k] nq?kVZuk ds dkj.k gqbZ e`R;q] fdlhlxs laca/kh ds u gksus dh fLFkfr esa vaR;sf"V laca/kh [kpksaZdks iwjk djus ds fy,] dSalj tSlh chekjh esa cM+s lftZdyvkijs'kuksa] bR;kfn ds fy, rkRdkfyd t:jrksa dks iwjkdjus gsrq] MîwVh ds nkSjku nq?kZVuk gksus ij gkfLiVy esaHkrhZ gksus ds fy,] {k; jksx ¼Vhch½ ls xzLr gksus ijikSf"Vd Hkkstu ds fy,] 'kS{kf.kd Ldheksa ds rgr Nk=ofÙk]10oha rFkk 12oha d{kk dh mR—"V vdknfed miyfC/kij çksRlkgu] vf/kdre 8 o"kksaZ rd 'kkjhfjd :i lsfodykax cPpksa ds fy, Nk=o`fÙk] ekr`Ro vuqnku rFkkçk—frd vkinkvksa ds fy, muds ifjokjksa vFkok xzkeh.kMkd lsodksa dks foÙkh; lgk;rk çnku dh tk,xhAmi;qZä ds vykok] xzkeh.k Mkd lsodksa dks 5% çfro"kZdh nj ls _.k ds :i esa foÙkh; lgk;rk Hkh nh tk,xhbl en ds rgr bl jkf'k dks ^*lsokfuo`fÙk ds le; ,dgh ckj pqdkSrh** ds :i esa mu xzkeh.k Mkd lsodksa dksnh tk,xh ftUgksaus dksbZ foÙkh; lgk;rk çkIr ugha dhgSA


107

The Minister of State (C&IT) is the Chairpersonof the Board. The Secretary, Posts is the ViceChairperson of the Board. There is anexecutive committee at the headquarters of thePostal Board for guiding and controlling the dayto day welfare activities in the Department.Member (HRD) is the Chairman of theExecutive Committee at Headquarters. At theCircle level the Head of the Circle is thePresident of the Circle Welfare Board. The 11th

Meeting of Postal Services Staff Welfare Board(PSSWB) was held at New Delhi on 16-05-2012.

17.8 The Board receives grants-in-aid forthese purposes from the Consolidated Fund ofIndia. Voluntary contributions from the staff arealso arranged by the field formations. Undervarious welfare schemes, funds are allotted tothe Circles for implementing the welfaremeasures of the Department. The WelfareFund covers 202702 departmental employeesand 263599 Gramin Dak Sewaks. Thus, a totalof 466301 employees are covered underwelfare measures.

17.9 The funds of the Welfare Board areutilized for extending financial assistance to theemployees in cases of illness, death andnatural calamities. It is also used for grantingeducational scholarships to meritorious childrenof the employees, giving subsidy for excursiontrips, and granting support to physicallychallenged staff and their children. The fundsare also used for running vocational trainingcentres and crèches, organizing sportsactivities and supporting the office recreationclubs etc.

17.10 The Department of Posts operates theField Services (Postal) Benevolent Fund whichhas been introduced as a welfare measureexclusively for the benefit of staff who are ondeputation to the Army Postal Service. During

the period of deputation they are entitled tonumber of concessions and benefits in case ofnormal death, death due to enemy action or ininsurgency operations and one timescholarship for all school and college goingchildren of the deceased APS personnel.

17.11 During the financial year 2012-2013,` 26.63 million were allocated to the Circles forimplementing welfare activities in respect ofdepartmental staff. In the year 2013-14, 15.45million were allocated to the Circles forimplementing welfare activities.

17.12 The Department of Posts has introducedthe Circle Welfare Fund for Gramin DakSewaks as part of the one year initiatives. Thescheme came into effect from 1.10.2013 andwill be managed and operated at the Circlelevel by the respective Heads of Circles.

17.13 Under the Circle Welfare Fund, thefinancial assistance would be provided to thefamily or Gramin Dak Sewaks for meetingimmediate expenses after death, death due toterrorist activities, dacoity, riots, attack,accident, meeting funeral expenses in absenceof any other next kin, major surgical operationsin ailment, like cancer, etc., accident while onduty requiring hospitalization, nutritional dietsuffering from TB, scholarship undereducational schemes, incentives for excellencein academic achievement for 10th and 12th

Class, scholarship for physically handicappedchildren upto maximum 8 years, maternity grantand natural calamities. Besides the above,Gramin Dak Sewaks may be also providedfinancial assistance by way of loan at @ 5% perannum and the amount under the component‘one time repayment at the time of retirement’may be granted to those Gramin Dak Sewakswho have not availed any financial assistance.


108

17-14 o"kZ 2013&14 ds nkSjku xzkeh.k Mkd lsodksa dsdY;k.k ds fy, lHkh lfdZyksa dks lfdZy dY;k.k dks"kds rgr 25-79 fefy;u :i, dh jkf'k vkcafVr dh xbZgSA

[ksydwn

17-15 dsUæh; Lrj ij Mkd [ksy cksMZ dh LFkkiuk dhxbZ gS tks foHkkx esa [ksydwn ls lacaf/kr lHkh dk;Zdykiksaij fu;a=.k djrk gSA Mkd [ksy cksMZ dk mís'; foHkkxesa [ksydwn laca/kh dk;Zdykiksa dks c<+kok nsuk gS rFkk blsdsUæh; dY;k.k dks"k ls vkcaVu çkIr gksrk gSA lfpo¼Mkd½ [ksy cksMZ ds v/;{k gSa rFkk lnL; ¼ekuo lalk/kufodkl½ Mkd [ksy cksMZ ds mik/;{k gSaA lfdZy Lrj ijlfdZy ds çeq[k lfdZy [ksy cksMZ ds v/;{k gSaA Mkd[ksy cksMZ dh 22oha cSBd 10-01-2014 dks dksPph esavk;ksftr dh xbZ FkhA

17-16 o"kZ 2013&2014 ds nkSjku dqy 13 [ksy lekjksgrFkk ,d lkaL—frd dk;ZØe dk vk;kstu fd;k x;kA,sFksfyfVDl ,oa lkbfdfyax] cSMfeaVu] ckLdsVcky] dSje]psl] fØdsV] QqVcky] gkdh] dcìh] Vscy Vsful] dq'rh]dq'rh/ikoj fyf¶Vax/mR—"V 'kjhj lkS"Bo ,oa o‚yhckyds vf[ky Hkkjrh; Mkd VwukZesaV vk;ksftr fd, x,A

17-17 Mkd foHkkx us 2-4-2013 ls 6-4-2013 rd Mkdçf'k{k.k dsUæ cM+ksnjk] xqtjkr lfdZy esa pkSFkh Hkkjrh;Mkd fØdsV di VwukZesaV dk vk;kstu fd;kA blçfr;ksfxrk esa vkB Vheksa uker: Hkkjrh; Mkd] lsok¼la;qä½ Hkkjrh; vk;dj] fu;a=d ,oa egkys[kk ijh{kd]lhek 'kqYd ,oa dsUæh; mRikn 'kqYd] ,vj bafM;k]ch,l,u,y rFkk cM+kSnk fØdsV ,slkf'k,'ku us Hkkxfy;kA Hkkjrh; Mkd pkSfEi;u jgk rFkk ,vj bafM;kjuj&vi jgkA

17-18 foÙkh; o"kZ 2012&13 ds nkSjku lfdZyksa dks[ksy&dwn vk;kstu ds fy, 23-86 fefy;u :i, dhjkf'k vkcafVr dh xbZA o"kZ 2013&14 esa lfdZyksa dks[ksydwn laca/kh dk;Zdykiksa ds vk;kstu ds fy, 15-45fefy;u :i, dh jkf'k vkcafVr dh xbZ gSA

fpfdRlk

17-19 dY;k.k mik; ds :i esa ns'k ds fofHkUu Hkkxksads 13 lfdZyksa esa 33 Mkd vkS"k/kky; pyk, tk jgs gSaAbu vkS"k/kky;ksa ls ik= ykHkkfFkZ;ksa dks vkmVMksj fpfdRlklqfo/kk eqgS;k djkbZ tkrh gSA Mkd foHkkx vkSj nwj lapkjfoHkkx ds deZpkjh vkSj isa'kuHkksxh Mkd vkS"k/kky;ksa dhlqfo/kk] tgka Hkh miyC/k gks] dk ykHk mBkus ds ik= gSaAvU; LFkkuksa ij tgka Mkd vkS"k/kky; ekStwn ugha gS] ogkafoHkkx ds deZpkfj;ksa ds dsUæ ljdkj LokLF; ;kstuk¼lhth,p,l½ vkS"k/kky;ksa] tgka miyC/k gks ;k çkf/k—resfMdy vVsaMsaVks dh O;kid LokLF; lsokvksa dk ykHkçkIr dj ldrs gSaA

17-20 NBs osru vk;ksx dh flQkfj'kksa ds vuqlkj] 12'kgjksa esa 19 Mkd vkS"k/kky;ksa] vgenkckn ¼3½ Hkksiky ¼1½]Hkqous'oj ¼1½] nsgjknwu ¼1½] xqokgkVh ¼2½] t;iqj ¼2½ tEew¼1½ tcyiqj ¼1½] y[kuÅ ¼3½ iq.ks ¼2½ jkaph ¼1½ ,oaf'kykax ¼1½ dks 1 vxLr] 2013 ls dsUæh; ljdkjLokLF; ;kstuk ¼lhth,p,l½ esa vkesfyr dj fn;k x;k

Mkd çf'k{k.k dsUæ] oMksnjk] xqtjkr esa Hkkjrh; Mkd fdØsV dsdIrku Jh fouhr lDlsuk] Jh va'kqeu xk;dokM vkSj Jh lyhenqjkuh ls Hkkjrh; Mkd di] 2013 dh fotsrk VªkQh çkIr djrs gq,


109

17.14 An amount of ` 25.79 million has beenallotted to all the Circles under the CircleWelfare Fund for the welfare of the Gramin DakSewaks during the year 2013-2014.

SPORTS

17.15 The Postal Sports Board has been setup at the Central level which controls all thesports related activities of the Department. Theobjective of the Postal Sports Board is topromote sports activities in the Department andit receives allocation from the Central WelfareFund. Secretary, Posts is the Chairperson ofthe Postal Sports Board and the Member(HRD) is the Vice Chairperson. At the Circlelevel, the Head of the Circle is the President ofthe Circle Sports Board. The 22nd Meeting ofthe Postal Sports Board was held on10.01.2014 at Kochi.

17.16 During the year 2013-2014, a total of 13sporting events and one Cultural Meet wereorganized. All India Postal Tournaments wereconducted in Athletics and Cycling, Badminton,Basketball, Carrom, Chess, Cricket, Football,Hockey, Kabaddi, Table Tennis, Wrestling,Wrestling/Power Lifting/Best Physique, and

Volleyball.

17.17 The Department of Posts organized the4th India Post Cricket Cup Tournament at thePostal Training Centre, Vadodara, GujaratCircle from 2.4.2013 to 6.4.2013. Eight teams,namely, India Post, Services (Combined),Indian Income Tax, Comptroller & AuditorGeneral, Customs & Central Excise, Air India,BSNL and Baroda Cricket Associationparticipated. India Post were the Championsand Air India were the Runners-up.

17.18 During the financial year 2012-2013, anamount of ` 23.86 million was allocated to theCircles for organizing sports activities. In theyear 2013-2014, an amount of ` 15.45 millionhas been allocated to the Circles for organizingsports activities.

MEDICAL

17.19 As a welfare measure, Department ofPosts is running 33 Postal Dispensaries in 13Circles in various parts of the country. Thesedispensaries extend outdoor treatment facilitiesto the eligible beneficiaries. Employees as wellas pensioners of the Department of Posts andDepartment of Telecommunication are entitledto get medical facilities through these PostalDispensaries, wherever such facilities areavailable. In places, where postal dispensariesare not available, the employees of theDepartment can avail comprehensive healthcare facilities from the Central GovernmentHealth Scheme (CGHS) Dispensarieswherever available or from the AuthorizedMedical Attendant.

17.20 As per the recommendations of VI PayCommission, 19 Postal Dispensaries in 12cities, merged under the Central GovernmentHealth Scheme (CGHS) w.e.f. 1st August, 2013

India Post Cricket Captain Shri Vineet Saxena receiving the

winner trophy of India Post Cup 2013 from Shri Anshuman

Gayakwad and Shri Salim Durani at Postal Training Centre,

Vadodara, Gujrat.


110

gSA

Mkd Hkou

17-21 Mkd foHkkx dk turk dks fo'o Mkd lsok çnkudjus dk nkf;Ro gS ftlesa] vU; ckrksa ds lkFk&lkFk]laxr nwjh ij Mkd?kjksa rd igqap Hkh 'kkfey gSA vr,o;g mu {ks=ksa esa miyC/k gS] tgka ij tula[;k] nwjh ,oavk; ds ekunaM iwjs gSA Mkd?kj ds fofHkUu çdkj dsdk;ksaZ ds fy, çR;sd dk;kZy;ksa ds fo'ks"k vko';drkvksads vuqlkj dk;ZLFky dh mfpr fMtkbfuax ,oa fodkldjus dh t:jr gSA

17-22 vU;Fkk leFkZ O;fä ¼leku volj] vf/kdkjlaj{k.k ,oa iw.kZ lgHkkfxrk vf/kfu;e] 1995½ ds rgr,d vfuok;Z vko';drk ds :i esa] vU;Fkk leFkZO;fä;ksa ds fy, u, fufeZr Hkou volajpukRedlqfo/kkvksa ls ySl gSaA tgka dgha laHko gS] ogka ijlkoZtfud Hkouksa esa vU;Fkk leFkZ O;fä;ksa / cqtqxZO;fä;ksa ds fy, jSai / ,yhosVj / fy¶V rFkk vU; lgk;dlqfo/kk,a eqgS;k djkbZ xbZ gSaA

17-23 'kk[kk Mkd?kjksa dks NksM+dj] foHkkx }kjk lHkhMkd?kjksa ds fy, Hkou eqgS;k djk;k x;k gSA Mkdbathfu;fjax foax ds ek/;e ls Hkouksa dk fuekZ.k fd;ktkrk gSA

17-24 31 tuojh] 2014 dh fLFkfr ds vuqlkj iwjs ns'kesa Mkd foHkkx ds ikl 4163 foHkkxh; Mkd?kj Hkou rFkk20848 fdjk, ds Hkou gSA 31 ekpZ] 2013 dh fLFkfr dsvuqlkj 22578 foHkkxh; LVkQ DokVZj FksA

17-25 foHkkx ds ikl 38 /kjksgj Hkou gSa ftudkokLrqf'kYih; ewY; gSA foHkkxh; uhfr ds rgr bu /kjksgjHkouksa dks lajf{kr djus gsrq fo'ks"k ç;kl fd, tkrs gSaAvçSy] 2013 ls ekpZ] 2014 rd dh vof/k ds nkSjku 7lfdZyksa esa 11 /kjksgj Hkouksa dks lajf{kr fd;k x;k gSA 17-26 2013&14 ds nkSjku] 4 Mkd?kj Hkou] 3

pgkjnhokjh] 1 ç'kklfud dk;kZy; Hkou] 142 ,Vh,ed{k] 6 LVkQ DokVZl ¼1 çkstsDV½ dk fuekZ.k dk;Z iwjkfd;k x;kA blds vykok] Mkd?kj Hkou ds fuekZ.k dsfy, 1 Hkw[kaM dh [kjhn dh xbZ gSA

17-27 12oha iapo"khZ; ;kstuk ds nkSjku] ;kstuk Ldhe^*laink çca/ku** ds rgr 2020 fefy;u :i, dk ifjO;;çnku fd;k x;k gSA

Hkouksa dh Nrksa ij o"kkZ ty lap;u dh lajpuk

17-28 fiNys dqN o"kksaZ ds nkSjku] ns'k ds fofHkUu Hkkxksaesa Hkwfexr ty dk Lrj dkQh de gqvk gS] ftldsQyLo:i ty dh deh gqbZ gSA Hkwfexr ty dk vf/kdnksgu rFkk lM+dksa ds foLrkj] [kM+Utk ,oa Hkouksa dsfuekZ.k ds dkj.k mls nksckjk Hkjus ds vHkko esa ;gleL;k vkSj Hkh c<+ xbZ gSA ty lap;u mik;ksa dks c<+koknsdj bl leL;k gy fudkyk tk ldrk gSA

17-29 12oha iapo"khZ; ;kstuk ds nkSjku foHkkxh; Hkouksaesa dk;Zjr Mkd?kjksa esa 200 ^*Nr o"kkZ ty lap;ulajpuk** fuekZ.k ds fy, 40 fefy;u :i, dk ifjO;;çnku fd;k x;k gSA

17-30 2013&2014 ds nkSjku] flfoy ykbZu Mkd?kj¼fnYyh½ esa 3 Mkd?kj] 'kkL=h uxj ç/kku Mkd?kj] t;iqj¼jktLFkku½ rFkk y[kuÅ thihvks ¼mÙkj çns'k½ esa o"kkZty lap;u dk fuekZ.k iwjk gks pqdk gSA

lksyj ikoj iSd dh laLFkkiuk

17-31 Mkd foHkkx xzkeh.k {ks=ksa ds Mkd?kjksa esadaI;wVjhdj.k] usVofdaZx ,oa vk/kqfudhdj.k dh dk;Zokghdj jgk gSA xzkeh.k {ks=ksa esa fu;fer fo|qr dhvuqiyC/krk/vfu;fer fo|qr vkiwfrZ xzkeh.k Hkkjr esa Mkdigyksa esa ck/kk Mkyrs gSaA

17-32 12oha iapo"khZ; ;kstuk ds nkSjku xzkeh.k {ks=ksa esa


111

are in Ahmadabad (3), Bhopal (1),Bhubaneshwar (1), Dehradun (1), Guwahati (2)Jaipur (2), Jammu (1), Jabalpur (1), Lucknow(3), Pune (2), Ranchi (1), and Shillong (1).

POSTAL BuILDINGS

17.21 The Department of Posts has anobligation for providing Universal PostalService to the public which interalia includescases of access within reasonable distance. Ithas therefore been spread over an area wherepopulation, distance & income criteria arefulfilled. The diverse types of functioning indifferent offices necessitate proper designingand development of the worksites according tospecific needs of each office.

17.22 As a mandatory requirement under theDisabled Person (Equal Opportunity, Protectionof Rights & Full Participation Act, 1995), thenewly constructed buildings have infrastructuralfacilities for differently abled persons. Whereverfeasible, ramp/elevator/lift and other disabledfriendly facilities in public buildings have beencreated for differently abled persons/elderlypersons.

17.23 Accommodation for all post officesexcept BOs is provided by the Department.Construction of buildings are executed throughthe Postal Engineering Wing.

17.24 As on 31st January, 2014, theDepartment of Posts has 4163 departmentalpost office buildings and 20848 rented buildingsall over the country. As on 31st March, 2013,there were 22578 departmental staff quarters.

17.25 The Department has 38 heritagebuildings, which have architectural value.Under the departmental policy, special effortsare made to preserve these heritage buildings.During the period from April, 2013 to March,2014, 11 heritage buildings in 7 Circles have

been preserved.

17.26 Construction work of 4 post officebuildings, 3 boundary walls, 1 AdministrativeOffice building, 142 ATM rooms, 6 staff quarters(1 project) were completed during 2013-2014.Besides, 1 plot of land has been purchased forconstruction of a post office building.

17.27 During the 12th Five Year Plan, an outlayof ` 2020 million has been provided under thePlan scheme “Estates Management”.

ROOF TOP RAIN WATER HARVESTINGSTRuCTuRE

17.28 The ground water levels in various partsof the country has declined considerably duringthe last few years resulting in water shortages.Over-exploitation of ground water andconsiderable reduction in recharge due toexpansion of roads, pavements andconstruction of buildings has accentuated theproblem even further. The problem can beaddressed to some extent by taking recourseto water harvesting measurers.

17.29 An outlay of ` 40 million has beenprovided for construction of 200 ‘Roof Top RainWater Harvesting Structures’ in post officesfunctioning in departmental buildings during the12th Five Year Plan.

17.30 Construction of rain water harvestingstructure has been completed in 3 post officebuildings at Civil Lines PO (Delhi), ShastriNagar HPO-Jaipur (Rajasthan) and LucknowGPO (Uttar Pradesh) during 2013-2014,

INSTALLATION OF SOLAR POWER PACkS

17.31 Department of Posts is in the process ofcomputerizing, networking and modernizing thepost offices in rural areas. Non-availability ofregular power/erratic electric supply in ruralareas hamper postal initiatives in rural India.


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foHkkxh; Mkd?kj Hkouksa esa 200 lkSj ÅtkZ ds laLFkkiukds fy, 60 fefy;u :- dk ifjO;; çnku fd;k x;kgSA

17-33 2013&2014 ds nkSjku] Qkxh mi Mkd?kj] t;iqjeksQwlhy fMohtu ¼jktLFkku½ rFkk f'kojruxat Mkd?kjjk;cjsyh ¼mÙkj çns'k½ esa 2 lkSj ÅtkZ iSd ds laLFkkiudk dk;Z iwjk dj fy;k x;k gSA

jktHkk"kk

17-34 dsUæ ljdkj dh jktHkk"kk ¼vks,y½ uhfr dsvuqlj.k esa Mkd foHkkx ljdkjh i=kpkj rFkk lHkh Lrjksaij fnu&çfr&fnu ds ç'kklfud dk;ksaZ esa fgUnh dsb"Vre ç;ksx dks lqfuf'pr djus ds fy, gj laHkoç;kl dj jgk gSA

17-35 foHkkx ds dk;kZy;ksa esa fgUnh ds çxkeh ç;ksxdks lqpk: :i ls e‚uhVj djus ds fy, eq[;ky; rFkkv/khuLFk dk;kZy;ksa esa jktHkk"kk dk;kZUo;u lfefr;ka dk;Zdj jgh gSaA

17-36 fgUnh ds ç;ksx dks c<+kus ds mís'; ls MkdfoHkkx dh jktHkk"kk 'kk[kk us fofHkUu çksRlkgu Ldheksadk çpkj ,oa çlkj fd;k gSA fgUnh f'k{k.k ;kstuk dsrgr çf'k{k.k çnku djus ds fy, deZpkfj;ksa dksukekafdr fd;k x;k gS rFkk Mkd foHkkx ds eq[;ky; dslHkh vuqHkkxksa] lfdZy eq[;ky;ksa rFkk Mkd foHkkx dsvU; lacaf/kr dk;kZy;ksa dks jktHkk"kk vf/kfu;eksa rFkkvuqns'kksa ls voxr djk;k x;k gSA leh{kk/khu o"kZ dsfy, jktHkk"kk foHkkx }kjk tkjh vius okf"kZd dk;ZØe esafu/kkZfjr y{;ksa dks çkIr djus ds fy, fu;eksa ds rgrtkjh fd, x, vuqns'kksa dk vuqikyu lqfuf'pr fd;kx;k gSA

17-37 foHkkx ds dk;kZy;ksa esa jktHkk"kk ds laca/k esalalnh; lfefr dh nwljh mi&lfefr jktHkk"kk uhfr ds

dk;kZUo;u dks e‚uhVj djrh gSA vçSy] 2013 ls ekpZ]2014 rd dh vof/k ds nkSjku lalnh; jktHkk"kk lfefrdh nwljh mi lfefr us 9 dk;kZy;ksa dk fujh{k.k fd;kAMkd foHkkx ds jktHkk"kk vuqHkkx ds vf/kdkfj;ksa us 16v/khuLFk dk;kZy;ksa dk fujh{k.k fd;kA

17-38 jktHkk"kk ¼la?k ds ljdkjh dk;Z gsrq ç;ksx½ fu;e]1976 ds fu;e 10¼4½ ds vuqlj.k esa Mkd foHkkx ds mu29 v/khuLFk dk;kZy;ksa dks vf/klwfpr fd;k x;k Fkkftudk 80 çfr'kr ls vf/kd LVkQ fgUnh dk dk;Zlk/kdKku j[krk gSA

17-39 01 ls 14 flrEcj] 2013 rd fgUnh i[kokM+keuk;k x;kA fgUnh i[kokM+k ds nkSjku vU; fgUnhçfr;ksfxrkvksa ds lkFk daI;wVj ¼;wfudksM lefFkZr QksaV½ij fgUnh VkbZfiax çfr;ksfxrk dk Hkh vk;kstu fd;kx;kA blds vykok] 21-08-2013 ,oa 20-12-2013 dks nksfgUnh dk;Z'kkykvksa dk vk;kstu fd;k x;k FkkA

,aM&Vw&,aM bZ&vf/kçki.k dk O;kid dk;kZUo;u

17-40 foÙk ea=ky;] O;; foHkkx us vxLr] 2012 ls 1fefy;u :- vFkok blls vf/kd vuqekfur ewY; ds lHkhvf/kçki.kksa ds laca/k esa vfuok;Z O;kid vk|ksikarbZ&vf/kçki.k dh 'kq:vkr dh gSA foÙk ea=ky;] O;;foHkkx us ;g Hkh vuqns'k tkjh fd;k gS fd bZ&vf/kçki.kdks 01-04-2015 ls 0-5 fefy;u :- rd de fd;k tk,rFkk 01-04-2016 ls 0-2 fefy;u :- rd de fd;ktk,A

17-41 Mkd foHkkx 10 yk[k vFkok blls vf/kd ewY;ds bZ&vf/kçki.k dh 'kq:vkr igys gh dj pqdk gSA lHkhdk;kZy;ksa dks ;g funsZ'k fn;k x;k gS fd os foÙk ea=ky;ds vuqns'kksa dk ikyu djsaA fofHkUu lfdZyksa ds 148deZpkfj;ksa dks bZ&vf/kçki.k ij gSaM gksfYMax dh lqfo/kkds lkFk çf'kf{kr fd;k x;k gSA


113

17.32 An outlay of ` 60 million have beenprovided for installation of 200 solar powerpacks in departmental post office buildings inthe rural area during 12th Five Year Plan.

17.33 Installation of 2 Solar Power Packs hasbeen completed at Phagi SO- Jaipur MofussilDivision (Rajasthan) and Shivratanganj PO-Raebareli (Uttar Pradesh) during 2013-2014.

OFFICIAL LANGuAGE

17.34 In pursuance of the Official Language(OL) policy of the Central Government, theDepartment of Posts has been makingsustained efforts to ensure optimum use ofHindi in official correspondence and day to dayadministrative work at all levels.

17.35 In order to effectively monitor theprogressive use of Hindi in the offices of theDepartment, Official Language ImplementationCommittees are functioning in the headquartersas well as in subordinate offices.

17.36 The OL Branch of the Department ofPosts has promoted and propagated variousincentive schemes to encourage the use ofHindi. It has nominated officials for impartingtraining under the Hindi Training Scheme andalso familiarized all the Sections of theDepartment of Posts at the Headquarter, CircleHeadquarters and other concerned offices ofthe Department with the Official Language rulesand instructions. Compliance of instructions,issued under the rules, has been ensured toachieve targets fixed by the Department ofOfficial Language in their Annual Programmeissued for the year under review.

17.37 The second Sub-Committee of theCommittee of Parliament on Official Languagealso monitors the implementation of OfficialLanguage policy in the offices of theDepartment. During April 2013 to March 2014,

the second Sub-Committee of the Committeeof Parliament on Official Language carried outthe inspection of 9 offices. The officers of theOfficial Language section of Department ofPosts carried out the inspections of 16subordinate offices.

17.38 In pursuance of Rule 10(4) of the OfficialLanguage (use for official purposes of theUnion) Rules 1976, 29 subordinate offices ofthe Department of Posts were notified wheremore than 80% staff has acquired the workingknowledge of Hindi.

17.39 Hindi Fortnight was observed from 1st to14th of September, 2013. Hindi typingcompetition on computer (Unicode supportedfont) was also organized along with other Hindicompetitions during the fortnight. Besides, twoHindi workshops were organized on 21-08-2013 and 20-12-2013.

COMPREHENSIVE IMPLEMENTATION OFEND-TO-END e-PROCuREMENT

17.40 Ministry of Finance, Department ofExpenditure has introduced mandatorycomprehensive end to end e-procurement inrespect of all procurements with estimatedvalue of ` 1 million or more with effect fromAugust, 2012. Ministry of Finance, Departmentof Expenditure has further issued instructionthat e-procurement is to be brought down to `0.5 million w.e.f. 01.04.2015 and further downto ` 0.2 million w.e.f. 01.04.2016.

17.41 Department of Posts has alreadyinitiated the e-procurement of value of ` 10 lakhor more. All the offices have been instructed tofollow the instructions of Ministry of Finance.148 officials of different Circles have beentrained with facility of handholding on e-procurement.


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18-1 v|ru ukxfjd ?kks"k.kk i=] ftlesa lHkh rhuksa?kVd ;Fkk lsok ekud] f'kdk;r fuokj.k ç.kkyh] lsoknsus dh {kerk 'kkfey gS] dks rS;kj fd;k x;k vkSj blstqykbZ] 2011 esa www.indiapost.gov.in osclkbV ijloZlk/kkj.k dh tkudkjh ds fy, miyC/k djk;k x;kAbl ?kks"k.kk i= dks 2011&2012 rFkk 2012&2013 dsnkSjku iqu: la'kksf/kr fd;k x;kA vc blesa laxBu dkifjp;] mís'; rFkk –f"Vdks.k] ukxfjd ?kks"k.kk i= dkmís';] xzkgdksa ds fy, miyC/k Mkd lsokvksa o lqfo/kkvksa]Mkd mRikn ,oa lsok,a] forj.k ekud] xzkgdksa dhvis{kkvksa] f'kdk;r fuokj.k ra=] laxBu ds nkf;Roksa ,oaç'kklfud O;oLFkk dh tkudkjh nh xbZ gSA lsokfu"iknu ekudksa esa ifjorZu dks ns[krs gq, ukxfjd ?kks"k.kki= dks la'kksf/kr djus ds fy, dkjZokbZ dh tk jgh gSA

lsoksÙke f'kdk;r xzkgd lsok dsUæ ij vk/kkfjr f'kdk;rfuokj.k ra= dk çpkyu

18-2 foHkkx esa viuh lsokvksa dh ckcr yksd f'kdk;rksadh fuiVku ds fy, ,d lqO;ofLFkr ç.kkyh gSAxq.koÙkkçn lsok lqfuf'pr djus rFkk yksd f'kdk;rksa dk'kh?kz fuiVku djus ds fy, ,d fuxjkuh ra= ekStwn gSA

18-3 ekStwnk daI;wVjh—r xzkgd lsok dsUæ¼lhlhlhlh½ lk¶Vos;j dk vk'kksf/kr :i 2010 lsçpkfyr fd;k x;k gSA Mkd foHkkx ds f'kdk;r fuokj.kç.kkyh dks lsoksÙke ds vuqdwy çfØ;k esa cnyus dhvis{kkvksa dks /;ku esa j[krs gq, ubZ ç.kkyh rS;kj dh xbZgSA ubZ lhlhlhlh ç.kkyh esa cgqr lh ubZ fo'ks"krk,a gSatSls ikorh dh Lopkfyr çkfIr] fuiVkbZ u xbZ f'kdk;rksa

dh csgrj e‚uhVfjax ,oa 'kh?kz fuokj.k ds fy, vxysmPprj ç'kklfud Lrj ij igqapuk rFkk NksVh cM+h vFkokegRoiw.kZ f'kdk;rksa ds :i esa mudk Js.khdj.k] tkapiwjh gksus ij f'kdk;rdrkZ dks Lopkfyr tokc feyuk]f'kdk;rdrkZ ls QhMcSd ds fy, O;oLFkk vkfnA orZekule; esa yksd f'kdk;rksa dh Rofjr fuokj.k ds fy, lHkhbZdkb;ksa ds chp lwpukvksa ds v‚uykbu vknku&çnkugsrq lewps ns'k ds Mkd?kjksa] NaVkbZ gcksa rFkkfMohtuy/jhtuy/ lfdZy eq[;ky;ksa esa fQygky 15370lhlhlhlh dh LFkkiuk dh xbZ gSA bl usVodZ esa ns'kds lHkh ç/kku Mkd?kj 'kkfey gSa ftldk mís'; vklkuhls vkSj 'kh?kz tkudkjh çnku djuk rFkk f'kdk;rksa dsfuiVku ds vykok xzkgdksa dks visf{kr lgk;rk nsuk gSA

dsUæh; tu f'kdk;r fuokj.k ,oa fuxjkuh ra=

Mh,vkj ,oa ihth] tu f'kdk;r foHkkx ¼Mhvksihth½jk"Vªifr lfpoky; rFkk Mkd lsok xzkgdksa }kjkiath—r ekeyksa esa çkIr gksus okyh f'kdk;rksa ijdkjZokbZ djus ds fy, Mkd foHkkx us Hkh tuf'kdk;r iksVZy dk dsUæh; tu f'kdk;r fuokj.krFkk e‚uhVfjax ra= ¼lhihthvkj,,e,l½ çpkfyrfd;k gqvk gSA bl ç.kkyh esa bu ij dkjZokbZ dhtkrh gS tks www.pgportal.gov.in ij miyC/k gSAlfdZyksa dk xBu v/khuLFk laxBuksa ds :i esa fd;kx;k gS rFkk cgqr ls lfdZyksa esa f'kdk;rksa dhv‚uykbu gSaMfyax ds fy, ç;ksäkvksa ds :i esa {ks=rFkk fMohtu dk Hkh xBu fd;k x;k gSA vlelfdZy bl ç.kkyh dk mi;ksx dj jgk gS vkSjiwoksZÙkj lfdZy esa v:.kkpy çns'k] vxjryk] /kjeiqj]ef.kiqj] fetksje] ukxkySaM rFkk es?kky; fMohtuksa dkxBu iwoksZÙkj lfdZy ds v/khuLFk laxBuksa ds :i esafd;k x;k gS rkfd f'kdk;rksa dh v‚uykbuekuhVfjax vkSj fuiVku fd;k tk ldsA

v/;k; 18

tu f'kdk;rsa


115

18.1 An updated Citizen’s Charter containingall three components viz. service standards,grievances redressal mechanism and servicedelivery capabilities was formulated and placedin the public domain www.indiapost.gov.in

in July 2011. The Charter was revised againduring 2011-2012 and 2012-2013. It containsthe vision, mission, introduction about theorganisation, purpose of Citizen’s Charter,postal services and facilities for the customers,postal products and services, deliverystandards and customer expectations,complaint settlement mechanism, liability of theorganisation and administrative set up. A freshexercise is underway to revise the Citizen’sCharter in view of the changes in the servicedelivery standards.

OPERATING SEVOTTAM COMPLAINTSCuSTOMER CARE CENTRE BASEDGRIEVANCE REDRESSAL MECHANISM

18.2 The Department has a well laid downprocedure for handling public grievances for itsservices. A monitoring mechanism to ensurequality of services and prompt redressal ofpublic grievances is in place.

18.3 The modified version of ComputerizedCustomer Care Centre (CCCC) software hasbeen made operational since 2010. The newsystem has been designed keeping in view therequirements for making the GrievanceRedressal Mechanism of Department of Postsa Sevottam - compliant one. New features suchas automatic generation of acknowledgement,escalation of unresolved complaints to the nexthigher administrative level for better monitoringand quicker redressal, differentiation of

complaints into minor, major or critical,automatic generation of reply to thecomplainant on completion of inquiry, provisionfor feedback of complainant, etc have beenincorporated in the new CCCC system.Presently 15370 CCCCs have beenestablished in the post offices, sorting hubs andDivisional/Regional/Circle Headquarters acrossthe country for online exchange of informationamongst all the units for speedy redressal ofpublic grievances. The network covers all HeadPost Offices in the country with the objective ofproviding easy and speedy access toinformation and help required by the customer,apart from the redressal of grievances.

Chapter 18

PuBliC grievAnCes

Department of Posts is also operating theCentral Public Grievance Redressal andMonitoring System (CPGRAMS) of thePublic Grievance Portal to handlecomplaints received in DAR&PG,Department of Public Grievances (DOPG),President’s Secretariat and cases registeredby postal service customers. They areprocessed in this system which is accessibleat www.pgportal.gov.in. Circles arecreated as subordinate organisations and inmany Circles, Regions and Divisions havealso been created as users for onlinehandling of grievances. Assam Circle isusing this system and in North East Circle,Arunachal Pradesh, Agartala, Dharmanagar,Manipur, Mizoram, Nagaland andMeghalaya Divisions have been created assubordinate organisations of the North EastCircle to monitor and redress the grievanceonline.


116

lsoksÙke dk dk;kZUo;u

18-4 Hkkjrh; Mkd dks mlds [kqnjk vkmVysV gsrq^*lsoksÙke&mR—"V lsok çnk; e‚My** dk;kZfUor djus dsfy, vkbZ,l 15700:2005 çek.ku fn;k x;k gSA ubZfnYyh thihvks dks vkbZ,l 15700:2005 ds rgr 11vçSy] 2008 çek.ku fn;k x;k Fkk tks rhu o"kksaZ ds fy,oS/k FkkA lsoksÙke ykblsal dk tqykbZ] 2014 rd ds fy,vkxkeh vU; rhu o"kksaZ gsrq uohuhdj.k fd;k x;k FkkA

18-5 mijksä ekudksa ds rgr xq.koÙkk çek.ku çkIrdjus ds fy, 78 Mkd?kjksa dk p;u fd;k x;k gSA 10lfdZyksa ds rgr vc rd 40 Mkd?kj lsoksÙke ykblsalçkIr dj pqds gSaA 12 lfdZyksa ds 'ks"k 38 Mkd?kjksa esaçek.ku dk dk;Z py jgk gSA

18-6 uhfrxr ekeyksa ds :i esa vc vkbZ,lvks9001:2008 ds dk;kZUo;u dk vuqlj.k djus dk fu.kZ;fy;k x;k gSA foHkkx us vkbZ,lvks 9001:2008 ds rgrçek.k i= çkIr djus ds fy, dk;Z;kstuk dk xBu fd;kgS rFkk fnYyh lfdZy esa blds fy, 4 Mkd?kjksa dk p;ufd;k x;k gSA

tu f'kdk;rsa

18-7 o"kZ 2013&2014 ds nkSjku dqy 971019 tuf'kdk;r ekeyksa ij dkjZokbZ dh xbZ ftlesa ls 894236ekeyksa dk fuiVku fd;k x;k tks fuiVk, x, dqyf'kdk;rksa dk 92-09 çfr'kr doj djrk gSA

lwpuk dk vf/kdkj vf/kfu;e] 2005 dk dk;kZUo;u

18-8 foHkkx ds ç;ksx ds fy, jk"Vªh; lwpuk dsUæ¼,uvkbZlh½ }kjk fodflr dsUæh; lgk;d tu lwpukvf/kdkjh ¼lh,ihvkbZvks½ ekMîwy 4707 Mkd?kjksa esafØ;k'khy gSaA ekStwnk Mkd?kjksa ds vfrfjä çkstsDV ,sjksds rgr pqus x, u, Mkd?kjksa dks dsUæh; lgk;d tulwpuk vf/kdkfj;ksa ¼lh,ihvkbZvks½ ds rkSj ij dk;Z djusds fy, çkf/k—r fd;k tk jgk gSA

18-9 Mkd foHkkx Hkkjr ljdkj dk ,slk igyk foHkkxgS ftlus lwpuk dk vf/kdkj vf/kfu;e 2005 dsdk;kZUo;u gsrq 1112 dsUæh; tu lwpuk vf/kdkfj;ksa¼lhihvkbZvks½ rFkk 153 çFke vihyh; çkf/kdkfj;ksa¼,Q,,½ dks doj djrs gq, lewps ns'k esa u dsoyea=ky; Lrj ij ofYd Mkd?kjksa ds Lrj ij Hkh v‚uykbuvkjVhvkbZ lqfo/kk dh 'kq:vkr dh gSA

Jh tsŒ ikaMk] eq[; iksLVjekLVj tujy] if'pe caxky lfdZy fnukad 23-07-2013 dks MhMhth] Hkkjrh; ekud C;qjks ls if'pecaxky lfdZy ds ikap Mkd?kjksa% Áèkku Mkd?kj vyhiqj] Áèkku Mkd?kj ikdZ LVªhV] ÁËkku Mkd?kj cqnZoku] Áèkku Mkd?kj nqxkZiqj rFkk

Áèkku Mkd?kj flfyxqM+h ds fy, lsoksÙke Áek.k&i= ÁkIr djrs gq,A


117

CENTRAL PuBLIC GRIEVANCEREDRESSAL AND MONITORINGMECHANISM IMPLEMENTATION OFSEVOTTAM

18.4 Department of Posts has got the IS15700: 2005 certification for implementing`Sevottam- a service delivery excellencemodel` for its retail outlet. New Delhi GPO wasawarded on 11th April, 2008 certification underIS 15700: 2005 which was valid for three years.The Sevottam licence was renewed for anotherthree years upto July 2014.

18.5 78 post offices have been selected forobtaining Quality Certification under the abovestandards. So far 40 post offices under 10Circles have obtained a Sevottam License. Thecerfication work is in progress in the remaining38 post offices in 12 Circles.

18.6 As a matter of policy, it has now beendecided to pursue implementation of ISO 9001:2008. The Department has formulated anaction plan for attaining certification under ISO9001: 2008 and 04 post offices in Delhi Circleare selected for the same.

PuBLIC GRIEVANCES

18.7 During the year 2013-2014, a total of971019 cases of public grievances werehandled, of which 894236 cases were settled,which covers 92.09% of the total grievanceshandled.

IMPLEMENTATION OF RIGHT TOINFORMATION ACT, 2005

18.8 Central Assistant Public InformationOfficers (CAPIO) module developed byNational Informatic Centre (NIC) for use of theDepartment has been made functional in 4707post offices. Offices selected under ProjectArrow are being authorized to act as CAPIOsin addition to the existing ones.

18.9 The Department of Posts has been thefirst Department in the Government of India tointroduce on line RTI facility not only at theMinistry level but also upto the post office levelall across the country covering 1112 CentralPublic Information Officers (CPIOs) and 153First Appellate Authorities (FAAs) to implementthe Right to Information Act, 2005.

Shri J. Panda, CPMG, West Bengal Circle receiving Sevottam Certificate from DDG, Bureau of Indian standard on 23.07.2013

for five Post Offices: Alipore HO, Park Street HO, Burdwan HO, Durgapur HO and Siliguri HO of West Bengal Circle.


118

19-1 Mkd foHkkx esa lfpo ¼Mkd½ dh v/;{krk esa ubZ

fnYyh eq[;ky; esa ,d iw.kZ fodflr lrdZrk LFkkiuk

gSA lfpo ¼Mkd½ dh lgk;rk ds fy, foHkkx ds mi

egkfuns'kd ¼lrdZrk½ gSa tks foHkkx ds eq[; lrdZrk

vf/kdkjh ¼lhohvks½ gSaA eq[; lrdZrk vf/kdkjh laca/kh

lHkh ekeyksa esa lfpo ds fo'ks"k lgk;d ds :i esa dk;Z

djrs gSa vkSj Mkd foHkkx rFkk eq[; lrdZrk vk;ksx

¼lhohlh½ ds chp dM+h dk dke djrs gSaA dsUæh; lrdZrk

vf/kdkjh dh lgk;rk ds fy, eq[;ky; esa ,d funs'kd

¼lrdZrk½ rhu lgk;d egkfuns'kd rFkk ,d MsLd

vf/kdkjh gSA blds vykok] gkfu rFkk /kks[kk/kM+h ds

ekeyksa dh tkap djus] jktLo dh pksjh dk irk yxkus

rFkk vU; vijk/kksa dh tkap djus gsrq ,d tkap foax

rFkk ,d dsUæh; tkap Lda/k Hkh gSA

19-2 lfdZy {ks=h; vkSj fMohtuy lrj ij lrdZrk

laca/kh dk;Z buds çeq[k vFkkZr~ eq[; iksLVekLVj tujy]

{ks=h; iksLVekLVj tujy vkSj fMohtuy v/;{k }kjk

vius lexz dk;ksaZ vkSj mŸkjnkf;Roksa ds ,d Hkkx ds :i

esa fd, tkrs gSaA

19-3 eq[; lrdZrk vf/kdkjh fuokjd lrdZrk ds ,d

Hkkx ds :i esa laosnu'khy dk;kZy;ksa dk fu;fer vkSj

vpkud fujh{k.k djds ,slh dk;Zfof/k;ksa dh leh{kk dj

mUgsa nks"k jfgr cukus dk ç;kl djrs gSa ftlls Hkz"Vkpkj

,oa dnkpkj dh vk'kadk U;wure gksA os foHkkx vkSj blds

QhYM dk;kZy;ksa esa Hkz"Vkpkj dh jksdFkke vkSj budk irk

yxkus ds fy, mik; djrs gSaA

19-4 Hkz"Vkpkj ço.k {ks=ksa dh igpku rFkk muds

lek/kku ds fy, dk;Z ;kstuk dk fu:i.k fd;k x;k gS

ftls çpkyu rFkk ç'kklfud dk;kZy;ksa esa fØ;kfUor

fd;k tk jgk gSA

v/;k; 19

lrdZrk ç'kklu


119

19.1 The Department of Posts has in place a

full-fledged vigilance set up, at its headquarters

at New Delhi, headed by the Secretary, Posts

assisted by the Senior Deputy Director General

(Vigilance) who is the Chief Vigilance Officer

(CVO) of the Department. The CVO acts as the

Special Assistant to the Secretary in all matters

pertaining to vigilance and provides a link

between the Department of Posts and the

Central Vigilance Commission (CVC). The

CVO is assisted by a Director (Vigilance), three

Assistant Directors General and one Desk

Officer at the Headquarters. Besides, there is

also an Investigation Wing and a Central

Checking Squad for investigation into loss and

fraud cases, checking leakage of revenue and

other malpractices.

19.2 At the Circle, Regional and Divisional

levels, vigilance related functions are

discharged by the head of these units, viz.

Chief Postmaster General, Regional

Postmaster General and Divisional Heads, as

part of their overall duties and responsibilities.

19.3 As a part of preventive vigilance, the

CVO arranges regular and surprise inspections

of sensitive spots, reviews and streamlines

procedures, which appear to afford scope for

corruption or misconduct, initiate measures for

prevention, detection of corruption and

malpractices in the Department and its field

offices.

19.4 An Action Plan for identification of

corruption prone areas and their mitigation has

been drawn up which is being implemented in

operative and administrative offices.

Chapter 19

vigilAnCe AdMinistrAtiOn


120

20-1 Mkd foHkkx us Hkkjr ljdkj ds uhfrxr ekxZn'khZfl)kUrksa ds vuqlkj iwoksZÙkj {ks= ds fodkl ds fy, dbZfo'ks"k igysa dh gSA

20-2 vle lfdZy dk eq[;ky; xqokgkVh esa gS tksvle jkT; dks doj djrk gS] iwoksZÙkj lfdZy dkeq[;ky; f'kykax esa gS tks v:.kkpy çns'k] ef.kiqj]es?kky;] fetksje] ukxkySaM ,oa f=iqjk jkT; dks dojdjrk gS] flfDde dk eq[;ky; xaxVksd esa gS tks if'pecaxky lfdZy dk ,d Hkkx gS] dks iwoksZÙkj {ks= esa 'kkfeyfd;k x;k gSA

20-3 vle lfdZy esa 4012 Mkd?kjksa dk usVodZ gSrFkk çR;sd Mkd?kj vkSlru 19-55 oxZ fdyksehVj ds{ks= vkSj 8026 O;fä;ksa dh tula[;k dks lsok çnkudjrk gSA iwoksZÙkj lfdZy esa 2914 Mkd?kjksa dk usVodZgS] çR;sd Mkd?kj vkSlru 60-62 oxZ fdyksehVj ds {ks=vkSj 4903 O;fä;ksa dh tula[;k dks lsok çnku djrkgSA rFkkfi] flfDde esa 209 Mkd?kjksa dk usVodZ gS vkSjçR;sd Mkd?kj vkSlru 33-95 oxZ fdyksehVj ds {ks=rFkk 2976 O;fä;ksa dh tula[;k dks lsok çnku djrkgSA

;kstukxr dk;Zdyki

20-4 vle vkSj iwoksZÙkj lfdZy esa fofHkUu ;kstukxrdk;Zdyki çkjaHk fd, x, Fks vkSj 11oha ;kstuk ds nkSjkulewps ns'k esa bu ;kstukxr dk;Zdykiksa ij fd, x,dqy O;; ds –f"Vxr bl {ks= esa fd;k x;k O;;fuEukuqlkj gS:

20-5 ubZ çkS|ksfxdh esa deZpkfj;ksa dks l{ke cukus vkSjxzkgdksa ds vuqdwy lsokvksa dh O;oLFkk djus ds mís';ls bl {ks= ds deZpkfj;ksa dks fofHkUu {ks=ksa esa çf'k{k.kçnku fd;k x;kA fooj.k uhps fn;k x;k gS:

rkfydk 14iwoksZÙkj {ks= esa ;kstukxr O;;

¼:- fefy;u esa½

okf"kZd ;kstuk

dqy ;kstuk O;;

iwoksZÙkj esaO;;

dqy O;; dk %

2008-09 3188.30 189.10 5.93

2009-10 3924.40 353.60 9.01

2010-11 4499.00 1252.20 27.83

2011-12 2955.45 452.55 15.31

2012-13 1852.10 180.01 9.71

rkfydk 15iwoksZÙkj {ks= esa çf'k{k.k

Ø-la- jkT;çpkyd/i;Zos{kd laoxZ dks çf'k{k.k

ÝaVykbu LVkQ dsçf'k{k.k

çf'k{kd ds fy, çf'k{k.k

dk;ZØe

Mkfd;k/Mkdvksojfl;j /

lewg^,eVh,l*dks

çf'k{k.k

thMh,l dsfy, çf'k{k.k

1 vle 96 25 29 165 954

2 v:.kkpy çns'k 44 19 11 14 84

3 ef.kiqj 31 15 10 50 290

4 es?kky; 28 15 8 13 290

5 fetksje 19 20 7 36 111

6 ukxkySaM 23 12 4 14 382

7 f=iqjk 20 18 5 44 246

8 flfDde 23 29 - 37 285

dqy 284 153 74 373 2642

v/;k; 20

iwoksZÙkj {ks= esa fodklkRed dk;Zdyki


121

20.1 Department of Posts has taken up manyspecial initiatives for the development of theNorth Eastern Region, in accordance with thepolicy guidelines of the Government of India.

20.2 Assam Circle with headquarter atGuwahati, which constitutes the State ofAssam, the North East Circle with headquarterat Shillong, which constituted the States ofArunachal Pradesh, Manipur, Meghalaya,Mizoram, Nagaland and Tripura, and Sikkimwith headquarter at Gangtok, which is part ofWest Bengal Circle, are included in the NorthEastern Region.

20.3 Assam Circle has a network of 4012post offices and on an average, a post officeserves an area of 19.55 sq. kms and apopulation of 8026 persons. North East Circlehas a network of 2914 post offices and on anaverage, a post office serves an area of 60.62sq. kms and a population of 4903 persons.However, Sikkim has a network of 209 postoffices and on an average, a post office servesan area of 33.95 sq. kms and a population of2976 persons.

PLAN ACTIVITIES

20.4 Various Plan activities were initiated inAssam and North East Circles and theexpenditure incurred towards these Planactivities in the Region vis-à-vis the totalexpenditure throughout the country duringEleventh Plan is indicated below:

20.5 To enable staff to harness newtechnology and to provide customer centricservices, training in various disciplines wasimparted to officials in the Region. The detailsare given below:

Chapter 20

develOPMent ACtivities in nOrtH eAstern regiOn

TABLE 14PLAN ExPENDITuRE IN NORTH EASTERN

REGION (` in million)

AnnualPlan

Total Plan Expenditure

Expenditurein

North-East

% over totalexpenditure

2008-09 3188.30 189.10 5.93

2009-10 3924.40 353.60 9.01

2010-11 4499.00 1252.20 27.83

2011-12 2955.45 452.55 15.31

2012-13 1852.10 180.01 9.71

TABLE 15TRAINING IN NORTH EASTERN REGION

Sl.No.

StatesTraining for Operative/

Supervisory cadre

Training ofFrontline

staff

Train theTrainer

Programme

Training forPost Man

/Mail Overseers /Group MTS

Training forGDS

1 Assam 96 25 29 165 954

2 Arunacha Pradesh 44 19 11 14 84

3 Manipur 31 15 10 50 290

4 Meghalaya 28 15 8 13 290

5 Mizoram 19 20 7 36 111

6 Nagaland 23 12 4 14 382

7 Tripura 20 18 5 44 246

8 Sikkim 23 29 - 37 285

Total 284 153 74 373 2642


122

20-6 vle ,oa iwoksZÙkj {ks= ds 39 vf/kdkfj;ksa/LVkQdks xqokgkVh esa çksn~Hkou vk/kkfjr ys[kkdj.k esa çf'k{k.kHkh fn;k x;kA

20-7 2012&13 ds nkSjku ;kstuk ds varxZr 'kq: fd,x, eq[; fodklkRed dk;Zdykiksa dk jkT;okj C;kSjkfuEukuqlkj gS:

vle

20-8 leh{kk/khu o"kZ ds nkSjku iquLFkkZiuk/iqufuZ;kstuds tfj, 01 ÝSapkbth vkÅVysV]4 'kk[kk Mkd?kj rFkk01 mi Mkd?kj [kksys x,A 1110 'kk[kk Mkd?kjksa dkscqfu;knh volajpukRed midj.kksa dh vkiwfrZ dh xbZAMkd?kjksa ds ^*:i ,oa ifjos'k** esa lq/kkj ykus ds fy,çkstsDV ,sjks ds rgr 18 Mkd?kjksa dks doj fd;k x;kA

v:.kkpy çns'k

20-9 leh{kk/khu o"kZ ds nkSjku iquLFkkZiuk/iqufuZ;kstuds tfj, 01 ÝSapkbth vkÅVysV rFkk 01 'kk[kk Mkd?kj[kksyk x;kA Mkd?kjksa ds *:i ,oa ifjos'k** esa lq/kkj ykusds fy, çkstsDV ,sjks ds rgr 12 Mkd?kjksa dks doj fd;kx;kA

ef.kiqj

20-10 o"kZ ds nkSjku iquLFkkZiuk/iqufuZ;kstu ds tfj,01 'kk[kk Mkd?kj [kksyk x;k gSA 250 'kk[kk Mkd?kjksadks cqfu;knh volajpukRed midj.k dh vkiwfrZ dh xbZAMkd?kjksa ds ^*:i ,oa ifjos'k** esa lq/kkj ykus ds fy,çkstsDV ,sjks ds rgr 8 Mkd?kjksa dks doj fd;k x;kA

es?kky;

20-11 o"kZ ds nkSjku iquLFkkZiuk/iqufuZ;kstu ds tfj,

02 ÝSapkbth vkÅVysV rFkk 01 mi Mkd?kj [kksys x,A217 'kk[kk Mkd?kjksa dks cqfu;knh volajpukRedmidj.kksa dh vkiwfrZ dh xbZA Mkd?kjksa ds ^*:i ,oaifjos'k** esa lq/kkj ykus ds fy, 15 Mkd?kjksa dks dojfd;k x;k FkkA

fetksje

20-12 o"kZ ds nkSjku iquLFkkZiuk/iqufuZ;kstu ds tfj, 2'kk[kk Mkd?kj [kksys x,A 187 'kk[kk Mkd?kj dkscqfu;knh volajpukRed midj.kksa dh vkiwfrZ dh xbZAMkd?kj ds ^*:i ,oa ifjos'k** esa lq/kkj ykus gsrq çkstsDV,sjks ds rgr 6 Mkd?kj doj fd, x,A yoaxrsykbZ esa,d Mkd?kj Hkou dk fuekZ.k dk;Z iw.kZ fd;k x;kA

ukxkySaM

20-13 o"kZ ds nkSjku iquLFkkZiuk/iqufuZ;kstu ds tfj,01 'kk[kk Mkd?kj rFkk 01 mi Mkd?kj [kksyk x;k gSAMkd?kjksa ds ^*:i ,oa ifjos'k** esa lq/kkj ykus ds fy,çkstsDV ,sjks ds rgr 8 Mkd?kj doj fd, x,A

f=iqjk

20-14 o"kZ ds nkSjku iquLFkkZiuk/iqufuZ;kstu ds tfj,02 ÝSapkbth vkÅVysV] 01 'kk[kk Mkd?kj rFkk 01 miMkd?kj [kksys x, gSaA 346 'kk[kk Mkd?kjksa dks cqfu;knhvolajpukRed midj.kksa dh vkiwfrZ dh xbZA Mkd?kjdh ^*:i ,oa ifjos'k** esa lq/kkj ykus ds y, çkstsDV ,sjksds rgr 16 Mkd?kj doj fd, x,A

flfDde

20-15 25 'kk[kk Mkd?kjksa dks cqfu;knh volajpukRedmidj.kksa dh vkiwfrZ dh xbZ FkhA


123

20.6 Training in Accrual based Accounting wasalso conducted in Guwahati for 39 officers/staffof Assam and North Eastern Region.

20.7 The details of the major developmentalactivities initiated during 2012-2013 under Plan,State-wise are given below:

ASSAM

20.8 01 Franchisee outlet, 4 BO’s and 01 SOhave been opened by relocation/redeploymentduring the year. 1110 BO’s have been suppliedwith basic infrastructural equipments. 18 postoffices were covered under ‘Project Arrow’ toimprove the ‘Look & Feel’ of the post offices.

ARuNACHAL PRADESH

20.9 01 Franchisee outlet and 01 BO havebeen opened by relocation/redeploymentduring the year. 12 post offices were coveredunder ‘Project Arrow’ to improve the ‘Look &Feel’ of the post offices.

MANIPuR

20.10 01 BO has been opened byrelocation/redeployment during the year. 250BO’s have been supplied with basicinfrastructural equipment. 8 post offices werecovered under ‘Project Arrow’ to improve the‘Look & Feel’ of the post offices.

MEGHALAyA

20.11 02 Franchisee outlets and 01 SO have

been opened by redeployment during the year.217 BO’s have been supplied with basicinfrastructural equipments. 15 post officeswere covered under ‘Project Arrow’ to improvethe ‘Look & Feel’ of the post offices.

MIzORAM

20.12 02 BO’s have been opened byrelocation/redeployment during the year. 187BO’s have been supplied with basicinfrastructural equipments. 6 post offices werecovered under ‘Project Arrow’ to improve the‘Look & Feel’ of the post offices. One post officebuilding was constructed and completed atLawngtlai.

NAGALAND

20.13 01 BO and 01 SO have been opened byrelocation/redeployment during the year. 8 postoffices were covered under ‘Project Arrow’ toimprove the ‘Look & Feel’ of the post offices.

TRIPuRA

20.14 02 Franchisee outlets, 01 BO and 01 SOhave been opened by relocation/redeploymentduring the year. 346 BO’s have been suppliedwith basic infrastructural equipments. 16 postoffices were covered under ‘Project Arrow’ toimprove the ‘Look & Feel’ of the post offices.

SIkkIM

20.15 25 BO’s were supplied with basicinfrastructural equipments.


124

vuqca/k&1

fu;a=d vkSj egkys[kk ijh{kd dh ys[kk&ijh{kk fVIi.kh

lapkj ,oa lwpuk çkS|ksfxdh ea=ky;

Mkd foHkkx

o"kZ 2013&2014 ds fy, ys[kk ijh{kk fjiksVZ fu;a=d ,oa egkys[kk ijh{kd ds dk;kZy; esa çfØ;k/khu gSA



125

Annexure 1

AUDIT OBSERVATIONS OF C & AG

Ministry of Communications and Information Technology

Department of Posts

Audit Report for the year 2013-2014 is under process in the office of the C & AG.


126

vuqca/k&2ys[kk ijh{kk fjiksVZ ds yafcr iSjk

Mkd foHkkx esa yafcr ys[kk ijh{kk fjiksVZ dk C;kSjk rFkk 31-03-2014 dh fLFkfr ds vuqlkj mlds fuiVku dh

fLFkfr

31-02-2014 dh fLFkfr ds vuqlkj fu;a=d ,oa egkys[kk ijh{kd ds dqy iSjk 2 gSaA

31-03-2014 dh fLFkfr ds vuqlkj fu;a=d ,oa egkys[kk ijh{kd ds yafcr iSjk dk C;kSjk

Ø-la-

fjiksVZ dh la[;k ,oa o"kZ

mu iSjk/ih,fjiksVksa Z dh la[;kftuij ys[kkijh{kk }kjk

iqujh{kk fd, tkusds ckn ^dh xbZdkjZokbZ* laca/kh

fVIi.kh ih,lh dksçLrqr dh xbZ

iSjk/ih, fjiksVZ dk C;kSjk ftlij dh xbZ dkjZokbZ laca/kh fVIi.khyafcr gSA

ys[kk ijh{kk }kjkea=ky; dks ,d

ckj Hkh ugha HksthxbZ ^dh xbZ

dkjZokbZ* laca/khfVIif.k;ksa dh

la[;k

Hksth xbZ ^dh xbZ dkjZokbZ*laca/kh fVIif.k;ksa dh la[;kysfdu fVIif.k;ksa ds lkFkokil dj nh xbZ rFkk

ys[kkijh{kk ftudh ea=ky;}kjk iqu% çLrqr fd, tkus

dh çrh{kk esa gSA

fVIif.k;ksa dhla[;k ftudh

varr%iqujh{kk djyh xbZ gS ysfdu

ea=ky; }kjkçLrqr ugha dh

xbZ gSaA

1- 2008 dk lh, A 6 'kwU; 1 'kwU;

2- 2008 dk ih, A 1 'kwU; 'kwU; 'kwU;

3- 2009 dk lh, 14 8 'kwU; 1 'kwU;

4- 2010&11 dk lh, 9 2 'kwU; 'kwU; 'kwU;

5- 2011&12 dk lh, 16 7 'kwU; 'kwU; 'kwU;

6- 2012&13 dk lh, 13 5 'kwU; 'kwU; 'kwU;

dqy 29 2

Ø-la- iSjk la- ,oa o"kZ iSjk la[;k fo"k;

1- 2008 dk lh, 1 3-2 dsjy lfdZy ds rgr iath—r lekpkj i=ksa ds fy, ykxwfu/kkZfjr 'krksaZ dks lqfuf'pr fd, fcuk çdk'ku dhfj;k;rh ç'kqYd dh vuqefr nsdj 2-74 djksM+ :i, dsMkd çHkkjksa dh de olwyhA

2- 2009 dk lh, 14 2-2 21-32 djksM+ :i, ds C;kt dk de Hkqxrku] 98-09 yk[kds deh'ku dk vuf/k—r Hkqxrku] Mkd?kj cpr i= esavuqi;qä fuos'k dh vuqefr nsus ls 27-58 yk[k :i, dhvk;dj esa de dVkSrhA


127

Annexure 2

AUDIT REPORT PARAS PENDING

Details of Audit Report pending with the Department of Posts and their disposal status as

on 31.03.2014

Total C & AG Audit paras pending as on 31.02.2014 is 2.

Sl.

No.

Number and Year

of the Report

No. of

paras/PA

reports on

which ATNs

have been

submitted to

PAC after

vetting by

Audit

Details of the paras/PA Reports on which ATNs arepending

Number of

ATNs not sent

by the

Ministry to the

Audit even for

the first time

No. of ATNs sent

but returned with

observations and

audit is awaiting

their resubmissios

by the Ministry

Number of ATNs

which have been

finally vetted by

audit, but have

not been

submitted by the

Ministry

1. CA I of 2008 6 Nil 1 Nil

2. PA I of 2008 1 Nil Nil Nil

3. CA I4 of 2009 8 Nil 1 Nil

4. CA 9 of 2010-11 2 Nil Nil Nil

5. CA 16 of 2011-12 7 Nil Nil Nil

6. CA 13 of 2012-13 5 Nil Nil Nil

Total 29 2

Details of C & AG Paras pending as on 31.03.2014

Sl.No. Para No. & Year Para No. Subject

1. CA I of 2008 3.2 Short realization of postage charges of ` 2.74crores by allowing concessional tariff to a

publication without ensuring the prescribed

conditions as applicable to Regd newspapers

under Kerala Circle

2. CA 14 of 2009 2.2 Irregular payment of interest of ` 21.32 crores,unauthorized payment of commission of Rs.98.09

lakhs, short deduction of income tax of ` 27.58lakhs by allowing ineligible investments in Post

Office saving certificates.


128

vuqca/k&3

ifj.kke lajpuk nLrkost 2012&13

Hkkx 1%n`f"V] y{;] mís'; ,oa dk;Z

n`f"V

Hkkjrh; Mkd ds mRikn ,oa lsok,a xzkgd dh igyh ilan gksxhA

y{;

Û ns'k ds çR;sd ukxfjd ds thou ls laidZ djrs gq, fo'o ds lcls cM+s Mkd& usVodZ ds #i esabldh fLFkfr dks cuk, j[kukA

Û 'kh?kzrk ,oa fo'oluh;rk ds lkFk Mkd&iklZy] /ku varj.k] cSafdx] chek rFkk [kqnjk lsok,a çnkudjukA

Û oSY;w Q‚j euh vk/kkj ij xzkgd dks lsok,a çnku djukA

Û ;g lqfuf'pr djuk fd deZpkfj;ksa dks bldk xoZ gks fd os bldh eq[; 'kfDr gSa vkSj os ekuoh;laosnuk ds lkFk vius xzkgdksa dh lsok djrs gSaA

Û Hkkjr ljdkj ds ,d eap ds #i esa lkekftd lqj{kk lsokvksa ds forj.k dks tkjh j[kuk rFkk vkf[kjhNksj rd laidZ LFkkfir djus esa enn djukA

mís';

1- usVodZ dk vk/kqfudhdj.k rFkk lesdu djukA

2- xzkgdksa dks loksZRre lsok çnku djukA

3- Mkd lsokvksa dh lqyHkrk esa lq/kkjA

4- foRrh; lsokvksa dk fodkl djukA

5- ekStwnk O;olk; vkSj u, O;olk; esa o`f) djukA

6- O;kolkf;d dk;Zcy dk fodkl djukA

7- jk"Vªh; Mkd uhfrA


129

Annexure 3

Results Framework Document 2012-13

Section 1:

Vision, Mission, Objectives and Functions

Vision

India Post's products and services will be the customer's first choice.

Mission

● To sustain its position as the largest postal network in the world touching the lives of everycitizen in the country.

● To provide mail parcel, money transfer, banking, insurance and retail services with speedand reliability.

● To provide services to the customers on value-for-money basis.

● To ensure that the employees are proud to be its main strength and serve its customers witha human touch.

● To continue to deliver social security services and to enable last mile connectivity as aGovernment of India platform.

Objectives

1. Modernise and consolidate the network

2. Provide best in class customer services

3. Improving the reach of postal services

4. Develop Financial Service

5. Grow in exisitng Business and new Business

6. Develop Professional Workforce

7. National Postal Policy


130

vuqca/k&3ifj.kke lajpuk nLrkost 2012&13

dk;Z

1- Mkd foHkkx ls lcafa/kr iwath ctV ds ukes MsfcV fd, tkus yk;d Hkfwe dh [kjhn lfgr dk;Z

fu"iknuA

2- Mkd?kj cpr cSad ¼lapkyu½ rFkk Mkd?kj çek.k i= ¼ç'kklu½] Mkd?kj thou chek fuf/k ¼lapkyu½]

xzkeh.k Mkd?kj thou chek fuf/k ¼lapkyu½ rFkk vfrfjDr foHkkxh; ,tsaV~l lkefwgd chek fuf/k

¼lapkyu½] Mkd lkexzh lfgr lkoZtfud Mkd fVdVksa@Lekjd Mkd fVdVksa dk eqæ.k] çhfe;e

Mkd mRikn rFkk vU; ,tsalh laca/kh dk;Z lfgr Mkd çs"k.kA

3- Mkd lapkj ds lkFk tqM+s ekeys esa varjkZ"Vªh; lg;ksx ftlesa Mkd lapkj ls lcafa/kr lHkh varjkZ"Vªh;

fudk;ksa tSls lkoZHkkSSfed Mkd la?k] ,f'k;k iSflfQd iksLVy ;wfu;u ¼,ih;w½] jk"VªeaMy Mkd la?k

ls lcafa/kr ekeys 'kkfey gSaA varjkZ"Vªh; Mkd foRrh; lsokvksa ls lcafa/kr ekeysA

4- Mkd?kjksa }kjk lHkh lsokvksa dh 'kq#vkr] fodkl ,oa vuqj{k.k ls lcafa/kr lHkh ekeys ftuesa dscy]

jsfM;ks vkSj mixzg lapkj pSuy ij vk/kkfjr ekeys Hkh 'kkfey gSa% c'krsZ fd ,sls ekeys çlkj.k] uSjks

dkfLVax] dscy vkSj jsfM;ks usVofdZax lsokvksa ls lcafa/kr ekeys u gksa vkSj Hkkjrh; rkj vf/kfu;e

1885 vkSj blds varxZr cuk, x, fu;eksa ls Hkh 'kkflr ugha gksrs gksa vkSj fdlh vU; foHkkx dks

vuU; #i ls u lkSais x, gksaA

5 foHkkx dks vkcafaVr dk;Zdykiksa ds {ks= esa O;ogk;Zrk losZ{k.k] vuqla/kku ,oa fodkl dks c<+kok nsukA

6 Hkkjrh; Mkd?kj vf/kfu;e] 1898 rFkk blds varxZr cuk, x, fu;eksa rFkk Mkd dk;dZykiksa dks

çHkfkor djus okys vU; fu;ekas vFkok vf/kfu;eksa dks ykxw djus ls lcafa/kr ç'kklfud ekeys tks

fdlh vU; foHkkx dks fof'k"V #i ls vkcafaVr ugha fd, x, gksaA


131

Annexure 3

Results Framework Document 2012-13

Functions

1. Execution of works, including purchase of land debit able to the Capital Budget pertaining

to the Department of Posts

2. Posts, including Post Office Savings Banks (Administration), Post Office Certificate

(Administration), Post Office Life Insurance Fund (Administration), Rural Post Office Life

Insurance Fund (Administration) and Extra Departmental Agents Group Insurance Fund

(Administration), printing of public postage stamps/commemorative stamps including postal

stationery, premium postal products and any agency functions.

3 International cooperation in matters connected with postal communications, including

matters relating to all international bodies dealing with postal communications such as

Universal Postal Union, Asian Pacific Postal Union (APPU), and Common Wealth Postal

Union. Matters relating to International Postal Financial Services.

4 Matters relating to introduction, development and maintenance of allservices by the Post

Office including those based on cable, Radio and Satellite communication channels: -

Provided that these matters do not amount to broadcasting, narrow casting, cable and radio

networking services and are also not governed by the Indian Telegraph Act 1885 and the

Rules made there under, and not exclusively allotted to any other Department.

5 Promotion of feasibility survey, research and development in the field of activities allotted

to the Department.

6 Matters relating to administration of the Indian Post Office Act, 1898 and rules made there

under as well as other laws or enactments having a bearing on postal activities, not

specifically allotted to any other Department.


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Obj

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0030

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Mai

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A,

HR

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1328

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134134

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135135

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Doc

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IT

solu

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and

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testi

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Dat

e2.

0015

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catio

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ci

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Setti

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[1.2

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1816

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136136

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[1.2

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D

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map

s of

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gh m

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ting

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anga

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Dat

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Obj

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ex

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with

cor

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Dat

e3.

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15/0

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1328

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2013

30/0

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[6] D

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Dat

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30/0

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2012

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Dat

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2012

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e0

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e0

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e0

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--

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IN

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Doc

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ail

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day

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dkj

ZokbZ

lQ

yrk

dk l

wpd

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o"

kZ 10/

11

okLr

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; fo

Ùkh;

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kZ 11/

12

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kr e

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ls çkIr varj

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&&

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r i=

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kk vuqç

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viu

kuk

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h la[;

k

&&

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ks Mkd

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sa bysDV

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i ls ç

sf"kr

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k %

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157157

Ann

exur

e 3

Res

ults

Fra

mew

ork

Doc

umen

t 201

2-13


Obj

ecti

ves

Acti

onSu

cces

s In

dica

tor

Uni

tA

ctua

l Va

lue

for

FY 1

0/11

Act

ual

Valu

e fo

r FY

11/

12

Targ

et

Valu

e fo

r FY

12/

13

Proj

ecte

dVa

lue

for

FY 1

3/14

Proj

ecte

dVa

lue

for

FY 1

4/15

[2.1

.5]

Cove

rage

of

ad

ditio

nal

com

pute

rise

d Po

st o

ffice

s un

der

Proj

ect

Arr

ow f

or c

ore

activ

ities

, in

clud

ing

IT &

HR

Nos

.-

-27

00-

-

[2.1

.6]

Co

vera

ge o

f 40

0 po

st o

ffice

s un

der

Proj

ect

Arr

ow fo

r Lo

ok &

Fee

l

No

--

360

--

[2.1

.7]

Exte

rnal

aud

it of

10

00 p

ost

office

s un

der

Proj

ect A

rrow

No

--

900

--

[2.1

.8]

Inte

rnati

onal

Pa

rcel

ar

ticle

s ca

ptur

ed

on t

he n

et i

n th

e o

/o

exch

ange

%-

-98

--

[2.1

.9]

Ado

ption

of

UPU

Q

ualit

y A

pplic

ation

s Sy

stem

s fo

r In

tern

ation

al

parc

els

and

regi

ster

ed

lett

ers

No.

of

exch

ange

--

3-

-

[2.1

.10]

%

of

m

oney

or

ders

tr

ansm

itted

el

ectr

onic

ally

in

Pr

ojec

t A

rrow

Offi

ces

%-

-95

--


158158

vuqc

a/k 3

ifj.

kke l

ajpuk

nLr

kost

201

2&13


mís';

dkj

ZokbZ

lQ

yrk

dk l

wpd

bdkb

Zok

Lrfo

d

ewY;

foÙkh;

o"

kZ 10/

11

okLr

fod

ewY

; fo

Ùkh;

o"

kZ 11/

12

yf{

kr e

wY;

foÙkh;

o"kZ

12/1

3

ç{ksfi

r ewY

; fo

Ùkh;

o"kZ

13/1

4

ç{ksfi

r ewY

; fo

Ùkh;

o"kZ

14/1

5

[3] Mkd

lsokvksa

dh

igqap

dks

lq/kkju

k

[3-1

] xzkeh.k

'kk[kk

Mkd

?kjksa

esa Mkd

lsokvksa

dh

igqap

dks

vkl

ku

cukuk

rFkk

vol

ajpukRed l

qfo/kkvksa

dks lq/kkju

k

[3-1

-1]

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h ,o

a v/

kZ&'kgj

h LFkkuksa e

sa Ýsapkbth

vkmVy

sV [kksy

uk

dk;kZy

;ksa

dh la[;

k&

&22

5&

&

[3-1

-2] vfrfjä foHkkx

h;

'kk[kk

Mkd

?kjksa

esa vol

ajpukRed mid

j.kksa

gsrq ç

ko/kku

dju

k

dk;kZy

;ksa

dh la[;

k&

&90

00&

&

[4]

foÙkh;

lsokvksa

dk

fodkl

[4-1

] vkjih,y

vkbZ

doj

st e

sa o`f)

[4-1

-1] ,t

saVksa d

h fu;qfä

ds e

k/;e

ls M

kd t

hou

chek

ds

doj

st

dk

foLr

kj

la[;

k&

&28

00&

&

[4-1

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chek d

ojst e

sa o`f)

la[;

k fefy

;u e

sa&

&1.

4&

&

[4-1

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r i‚fy

fl;ksa

dks nksckjk p

kyw d

juk

la[;

k fefy

;u e

sa&

&0.

45&

&

[4-1

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lHkh

lfd

Zyksa

dks

doj

djr

s gq,

dk;Z'kky

kvksa dk vk;kst

u

la[;

k&

&45

&&


159159

Ann

exur

e 3

Res

ults

Fra

mew

ork

Doc

umen

t 201

2-13


Obj

ecti

ves

Acti

onSu

cces

s In

dica

tor

Uni

tA

ctua

l Va

lue

for

FY 1

0/11

Act

ual

Valu

e fo

r FY

11/

12

Targ

et

Valu

e fo

r FY

12/

13

Proj

ecte

d Va

lue

for

FY 1

3/14

Proj

ecte

d Va

lue

for

FY 1

3/14

[3] I

mpr

ovin

g th

e re

ach

of p

osta

l se

rvic

es

[3.1

] Ea

sy

acce

ss

to

Post

al

serv

ices

an

d im

prov

emen

t of

in

fras

truc

ture

fa

ciliti

es

to

rura

l BO

s

[3.1

.1]

Ope

ning

Fr

anch

isee

ou

tlets

in

ur

ban

&

sem

i-ur

ban

area

s

Num

ber

of

office

s

--

225

--

[3.1

.2]

]

Prov

isio

n fo

r In

fras

truc

tura

l eq

uipm

ents

fo

r ED

BOs

Num

ber

of

office

s

--

9000

--

[4] D

evel

op

finan

cial

se

rvic

es

[4.1

] In

crea

se

in

RPLI

cov

erag

e[4

.1.1

] Ex

pans

ion

of

Cove

rage

of

Po

stal

Li

fe

Insu

ranc

e th

roug

h en

gage

men

t of

ag

ents

No

--

2800

--

[4.1

.2]

Incr

ease

in

co

vera

ge

of

insu

ranc

e of

ru

ral

popu

latio

n

No.

in

mill

ion

--

1.4

--

[4.1

.3] R

eviv

al o

fla

psed

pol

icie

sN

o. in

m

illio

n-

-0.

45-

-

[4.1

.4]

Cond

uctin

g w

orks

hops

cov

erin

g al

l circ

les

Num

ber

--

45-

-


160160

vuqc

a/k 3

ifj.

kke l

ajpuk

nLr

kost

201

2&13


mís';

dkj

ZokbZ

lQ

yrk

dk l

wpd

bdkb

Zok

Lrfo

d

ewY;

foÙkh;

o"

kZ 10/

11

okLr

fod

ewY

; fo

Ùkh;

o"

kZ 11/

12

yf{

kr e

wY;

foÙkh;

o"kZ

12/1

3

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r ewY

; fo

Ùkh;

o"kZ

13/1

4

ç{ksfi

r ewY

; fo

Ùkh;

o"kZ

14/1

5

[4-2

] Hkkjr

h; M

kd c

Sad

ds fy

, foLr

`r ifj;

kstuk

fjiksVZ

¼Mhihv

kj½

dk

elkSnk rS;

kj d

juk

[4-2

-1]

Mhihv

kj

dk

vuqe

ksnu

rkjh[k

&&

31/0

1/20

13&

&

[4-3

] of)Zr

vk/kkj ij

ys[kkd

j.k d

k dk;kZUo

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-3-1

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ns;rkvksa

vkSj vk; ,o

a O;;

dks

fpfàr

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a mud

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rkjh[k

&&

31/0

1/20

13&

&

[4-3

-2]

ys[kk

pkVZ dk

iqufuZ/kkj.k

rkjh[k

&&

31/0

1/20

13&

&

[5]

ekStwnk

O;ol

k;ksa

esa o`f)

vkSj

u,

O;ol

k;

[5-1

] xzkgdksa d

h t:jr

ksa dh ig

pku d

jukA

[5-1

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okf"kZd

cktkj

va'k l

osZ{k.k vkSj x

zkgdksa

dh

Mkd

vko';

drkvksa

dk fo'y

s"k.k

rkjh[k

&31

/03/

2012

31/1

2/20

1231

/12/

2013

31/1

2/20

14

[5-2

] O;ol

k; e

sa o`f)

[5-2

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LihM iksLV

esa

jktLo

o`f)

%20

2020

2020

[5-2

-2] varj

kZ"Vªh; Mkd

iklZy

ds

ifj;

kr

esa o`f) ç

fr'kr

%10

7.5

1010

10

[5-3

] fo|eku

,oa u,

mRiknksa

vkSj lsokvksa

ds

O;ol

k; e

sa o`f)

[5-3

-1] jktLo

o`f)

dk

%%

&&

10&

&


161161

Ann

exur

e 3

Res

ults

Fra

mew

ork

Doc

umen

t 201

2-13


Obj

ecti

veA

ction

sSu

cces

s In

dica

tor

Uni

tA

ctua

l Va

lue

for

FY 1

0/11

Act

ual

Valu

e fo

rFY

11/

12

Targ

et

Valu

e fo

rFY

12/

13

Proj

ecte

d Va

lue

for

FY 1

3/14

Proj

ecte

d Va

lue

for

FY 1

4/15

[4.2

] Pr

epar

e dr

aft D

PR fo

r Po

st

Bank

of I

ndia

[4.2

.1]

App

rova

l of D

PRD

ate

----

31/0

1/20

13--

--

[4.3

] Im

plem

enta

tion

of A

ccru

al B

ased

A

ccou

nting

[4.3

.1]

Iden

tifica

tion

and

com

pila

tion

of

Hea

ds o

f Acc

ount

s ,

asse

ts, l

iabi

lities

and

in

com

e&

exp

endi

ture

Dat

e--

--31

/01/

2013

----

[4.3

.2]

Res

truc

ture

of

Char

t of A

ccou

ntD

ate

----

31/0

1/20

13--

--

[5] G

row

in

exi

sting

Bu

sine

ss

and

new

bu

sine

sses

[5.1

] Ide

ntify

ing

cust

omer

nee

ds[5

.1.1

] Ann

ual M

arke

t sh

are

surv

ey a

nd

anal

ysis

of c

usto

mer

ne

eds

for

Post

s

Dat

e--

31/0

3/20

1231

/12/

2012

31/1

2/20

1331

/12/

2014

[5.2

] Gro

wth

of

busi

ness

[5

.2.1

] Rev

enue

gro

wth

of

Spe

ed P

ost

%20

2020

2020

[5.2

.2] %

incr

ease

in

traffi

c fo

r in

tern

ation

al

post

al p

arce

ls

%

107.

510

1010

[5.3

] Gro

wth

of

Bus

ines

s in

ex

istin

g an

d ne

w p

rodu

cts

&

Serv

ices

[5.3

.1] %

of R

even

ue

Gro

wth

%--

--

10

----


162162

vuqc

a/k 3

ifj.

kke l

ajpuk

nLr

kost

201

2&13


mís';

dkj

ZokbZ

lQ

yrk

dk l

wpd

bdkb

Zok

Lrfo

d e

wY;

foÙkh;

o"kZ

10/1

1

okLr

fod

ewY;

fo

Ùkh;

o"kZ

11/1

2

yf{

kr e

wY;

foÙkh;

o"kZ

12/1

3

ç{ksfi

r ewY

; fo

Ùkh;

o"kZ

13/1

4

ç{ksfi

r ewY

; fo

Ùkh;

o"kZ

14/1

5

[5-4

] ykxr

i)fr

dk fMtkbu

[5-4

-1] dksj i

)fr

ds l

kFk ,d

hdj.k

rkjh[k

&31

/03/

2012

28/0

2/20

13&

&

[6]

O;ol

k;

dk;Zcy

dk

fodkl

dju

k

[6-1

] çf'k{k.k

lqfo/kkvksa dk foLr

kj[6

-1-1

] çf'k{k.k

{ker

k esa

o`f)

uksM~l

dh

la[;

k

052

545

060

060

0

[6-2

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k fuekZ.k

[6-2

-1]

fodkl

dk;ZØe

deZpkfj;

ksa dh la[;

k

6000

3294

910

012

515

0

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-2] feM

dSfj;j

çf'k{k.k d

k;ZØe

deZpkfj;

ksa dh la[;

k

500

882

3000

040

000

4000

0

[6-2

-3] xzkeh.k M

kd

lsod

ksa dks çf'k{k.k

deZpkfj;

ksa dh la[;

k

2500

047

773

2500

025

000

2500

0

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f'k{k.k

;kstuk r

S;kj dju

k[6

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&&

31/0

8/20

12&

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kd

uhfr

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uhfr d

ks vafre

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nsuk

[7-1

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kd

uhfr d

k vuqe

ksnu

rkjh[k

&&

15/1

2/20

12&

&

* vkj,Q

Mh

ç.kky

h dk

çHkko

h dk;Zdj.k

vuqe

ksnu

gsrq e

lkSnk

le;

ij

çL

rqr

dju

k

le;

ij çL

rqfr

rkjh[k

05/0

3/20

1007

/03/

2011

06/0

3/20

12&

&

fu"d

"kZ le;

ij

çL

rqr d

juk

le;

ij çL

rqfr

rkjh[k

02/0

5/20

1102

/05/

2012

03/0

5/20

12&

&


163163

Ann

exur

e 3

Res

ults

Fra

mew

ork

Doc

umen

t 201

2-13


Obj

ecti

veA

ction

sSu

cces

s In

dica

tor

Uni

tA

ctua

l Va

lue

for

FY 1

0/11

Act

ual

Valu

e fo

rFY

11/

12

Targ

et V

alue

for

FY 1

2/13

Proj

ecte

d Va

lue

for

FY 1

3/14

Proj

ecte

d Va

lue

for

FY 1

4/15

[5.4

] D

esig

n of

co

sting

sys

tem

[5.4

.1]

Inte

grati

on w

ith

core

sys

tem

Dat

e--

31/0

3/20

1228

/02/

2013

----

[6] D

evel

op

prof

essi

onal

w

orkf

orce

[6.1

] Ex

pans

ion

of

trai

ning

fa

ciliti

es

[6.1

.1]

Incr

ease

in

tr

aini

ng c

apac

ity

Num

ber

of

node

s0

525

450

600

600

[6.2

] Ca

paci

ty

Build

ing

[6.2

.1]

Dev

elop

men

tPr

ogra

mm

esN

o of

sta

ff60

0032

949

100

125

150

[6.2

.2]

Mid

Ca

reer

Tr

aini

ng P

rogr

amm

esN

o of

sta

ff50

088

230

000

4000

040

000

[6.2

.3]

Tr

aini

ng

of

Gra

min

D

ak

Sew

aks

(GD

S

No

of s

taff

2500

047

773

2500

025

000

2500

0

[6

.3

] Pr

epar

ation

of

co

mpr

ehen

sive

tr

aini

ng p

lan

[6.3

.1]

Fi

nalis

ation

of

plan

Dat

e -

-31

/08/

2012

--

[7]

N

ation

al

Post

al P

olic

y

[7.1

] Fi

nalis

ation

of

Nati

onal

Post

al P

olic

y

[7.1

.1]

App

rova

l of

N

ation

al P

osta

l Pol

icy

Dat

e--

--15

/12/

2012

----

• Effi

cien

t Fu

nctio

ning

of

the

RFD

Sy

stem

Tim

ely

subm

issi

on

of D

raft

for

App

rova

l

On-

time

subm

issi

onD

ate

05/0

3/20

1007

/03/

2011

06/0

3/20

12--

--

Tim

ely

subm

issi

on o

f Re

sults

On

- tim

e su

bmis

sion

Dat

e02

/05/

2011

02/0

5/20

1203

/05/

2012

----

mís';

dkj

ZokbZ

lQ

yrk

dk l

wpd

bdkb

Zok

Lrfo

d e

wY;

foÙkh;

o"kZ

10/1

1

okLr

fod

ewY;

fo

Ùkh;

o"kZ

11/1

2

yf{

kr e

wY;

foÙkh;

o"kZ

12/1

3

ç{ksfi

r ewY

; fo

Ùkh;

o"kZ

13/1

4

ç{ksfi

r ewY

; fo

Ùkh;

o"kZ

14/1

5

[5-4

] ykxr

i)fr

dk fMtkbu

[5-4

-1] dksj i

)fr

ds l

kFk ,d

hdj.k

rkjh[k

&31

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2012

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&

[6]

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dk

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mís';

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¼6

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kr

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100


165165

Ann

exur

e 3

Res

ults

Fra

mew

ork

Doc

umen

t 201

2-13


Obj

ecti

veA

ction

sSu

cces

s In

dica

tor

Uni

tA

ctua

l Va

lue

for

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ual

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ecte

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*

Adm

inis

trati

ve

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rms

Im

pl

em

en

t m

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ting

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es

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redu

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f im

plem

enta

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----

Impl

emen

t ISO

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per

the

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Tim

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ely

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Repo

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Perc

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e (6

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167167

Ann

exur

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mew

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umen

t 201

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ecti

veA

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cces

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l Va

lue

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ual

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169169

Ann

exur

e 3

Res

ults

Fra

mew

ork

Doc

umen

t 201

2-13


Succ

ess

Indi

cato

rD

escr

ipti

on a

nd D

efini

tion

Mea

sure

men

t met

hodo

logy

Supp

ly &

Ope

ratio

naliz

ation

of h

ardw

are

to 3

40

mai

l offi

ces

• Su

pply

& O

pera

tiona

lisati

on o

f ha

rdw

are

to

mai

l offi

ces.

• Co

mpl

etion

an

d ve

rtific

ation

of

su

pplie

d ha

rdw

are

to m

ail o

ffice

s. N

umbe

r of o

ffice

s is

as

per

the

EFC

appr

oval

.

Rura

l IC

T so

lutio

ns-

Rollo

ut o

f Pi

lot

in 3

000

Bran

ch p

ost o

ffice

s in

Six

Circ

les

• In

volv

es s

uppl

y an

d de

ploy

men

t of

rur

al I

CT

hard

war

e to

pilo

t lo

catio

ns a

nd d

eplo

ying

so

ftw

are

on th

e ru

ral I

CT d

evic

e.

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llecti

on o

f da

ta f

rom

the

Circ

les/

Regi

ons/

Div

isio

nal

leve

l/ P

MU

s/D

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ions

con

cern

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ber

of o

ffice

s is

ind

icat

ed a

s pe

r EF

C ap

prov

al.

Mai

l, F&

A,

HR

and

cent

ral

IT

appl

icati

ons

(Ent

erpr

ise

emai

l, ES

B et

c.)-

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nboa

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and

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plem

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volv

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lopm

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for

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fin

ance

and

acc

ount

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d ot

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solu

tions

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ract

Fin

alis

ation

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nboa

rdin

g of

ven

dor

and

Acc

epta

nce

of I

mpl

emen

tatio

n Pl

an b

y D

oP fo

r H

R an

d F&

A s

oluti

ons.

IT s

oluti

ons

for

Post

al B

anki

ng a

nd P

osta

l Li

fe

Insu

ranc

e –

Dev

elop

men

t of

App

licati

on a

nd

Acc

epta

nce

testi

ng

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volv

es s

uppl

y, c

usto

miz

ation

/enh

ance

men

t an

d in

stal

latio

n of

Cor

e Ba

nkin

g Sy

stem

and

PL

I and

ECM

S ap

plic

ation

& re

late

d ha

rdw

are

at c

entr

al lo

catio

n.

• A

ccep

tanc

e te

sting

of

the

appl

icati

on b

y D

oP.

Pilo

t pro

ject

to b

e ca

ptur

ed in

201

3-14

.

WA

N R

ollo

ut in

700

0 lo

catio

ns in

six

circ

les

• In

volv

es n

etw

orki

ng o

f the

Pilo

t pos

t offi

ces.

• A

ccep

tanc

e of

WA

N R

ollo

ut f

rom

the

circ

les/

Re

gion

s/D

ivis

ions

le

vel/

PM

Us/

Div

isio

ns

conc

erne

d. N

umbe

r of

offi

ces

is in

dica

ted

as

per

EFC

appr

oval

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Setti

ng u

p of

Ope

ratio

nal D

ata

cent

re -

Prim

ary

data

cen

tre

to b

e se

t up

by v

endo

r•

Setu

p of

Pri

mar

y D

ata

Cent

er fa

cilit

y.•

Phys

ical

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ifica

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et u

p of

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mar

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ata

cent

er.

Impl

emen

tatio

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miz

ed p

roce

sses

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cl

ass

mai

l ope

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ns in

all

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l offi

ces

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oces

sing

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s m

ail o

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tions

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ber

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hich

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umbe

r of

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ces

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ted

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per

plan

of i

mpl

emen

tatio

n.

Secti

on 4

:D

escr

ipti

on a

nd D

efini

tion

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ucce

ss In

dica

tors

and

Pro

pose

d M

easu

rem

ent M

etho

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sa ,,e

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h 'kq:

vkr

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fnYy

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eihl

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dh

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ls

lacaf/kr

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'kgj

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iwjk

dju

k

• bl

ifj;kstuk e

sa 20 jkT;

ksa dh jkt/kkfu;ksa e

sa irs

ls l

acaf/kr

MkVk dk ladyu

dju

k ifjd

fYir

gSA

• dk;kZUo

;u ;

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s vuql

kj d

oj fd,

tkus o

kys

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h la[;

kA

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j.k rF

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s fy

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ks lkbZfd

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nku

dju

s laca/kh

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dk vuqe

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ds for

j.k ds fy,

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s fy,

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dk çko/kku

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ih t

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ifj;

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k;kZy

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sa çkfIr

okys fnu

forfjr

dh xbZ

iath—

r Mkd

dk çfr'

krA

• ifj;

kstuk ,

sjks M

kd?kjksa e

sa ,d g

h fnu

çkIr g

qbZ 95

% i

ath—

r lkefxz;ksa d

ks mlh fnu

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kus

dk y{;

j[kk x;k g

S A

• bl

lwpuk d

ks lHkh i

fj;kstuk ,

sjks d

k;kZy

;ksa e

sa yxk,

x,

osc v

k/kkfj

r MkVk ,D

lVªSD

'ku

Vwy d

s ek/;

e ls

çkIr fd;k t

k ldrk g

S A

ifj;

kstuk ,

sjks d

k;kZy

;ksa e

sa çkfIr

okys fnu

Hkst

s x,

/kukns'kksa dk çfr'

kr (

%)

• ifj;

kstuk ,

sjks M

kd?kjksa e

sa çkfIr

okys fnu

çkIr

gq,

95%

/kukns'kksa dks mlh fnu

Hkqxrku

dju

s dk

y{;

j[kk x;k g

SA

• bl

lwpuk d

ks lHkh i

fj;kstuk ,

sjks d

k;kZy

;ksa e

sa yxk,

x,

osc

vk/kkfj

r MkVk ,D

lVªSD

'ku

Vwy d

s ek/;

e ls

çkIr

fd;k t

k ldrk g

SA

ifj;

kstuk

,sjks

dk;kZy

;ksa

esa fMthVkbTM

[kkrksa dk çfr'

kr•

Mkd

?kjksa esa

[kksy

s x,

lHkh cp

r cSad

[kkrksa

dks fMthVkbTM

dju

s vkSj M

kVk vk/kkj e

sa uewu

k gL

rk{kj dks Ld

Su dju

s dk y{;

j[kk x;k g

SA

• bl

lwpuk d

ks lHkh i

fj;kstuk ,

sjks d

k;kZy

;ksa e

sa yxk,

x,

osc v

k/kkfj

r MkVk ,D

lVªSD

'ku

Vwy d

s ek/;

e ls

çkIr fd;k t

k ldrk g

SA


171171

Ann

exur

e 3

Res

ults

Fra

mew

ork

Doc

umen

t 201

2-13


Succ

ess

Indi

cato

rD

escr

ipti

on a

nd D

efini

tion

Mea

sure

men

t met

hodo

logy

Supp

ly o

f equ

ipm

ent t

o 1st

cla

ss M

ail o

ffice

s•

All

1st c

lass

mai

l offi

ces

to b

e su

pplie

d w

ith

equi

pmen

t.•

Num

ber

of o

ffice

s in

whi

ch e

quip

men

t to

be

supp

lied.

N

umbe

r of

offi

ces

is i

ndic

ated

as

per

plan

of i

mpl

emen

tatio

n.

Com

mis

sion

ing

of A

MPC

s at

Del

hi a

nd K

olka

ta•

Aut

omati

c M

ail P

roce

ssin

g Ce

ntre

s (A

MPC

s)

at D

elhi

and

Kol

kata

to b

e co

mm

issi

oned

for

expe

dite

mai

l pro

cess

ing.

• C

omm

issi

onin

g of

AM

PCs.

Dig

itisa

tion

of P

IN c

ode

map

s of

hig

h m

ail

volu

me

gene

ratin

g ci

ties

Mum

bai,

Chen

nai,

Pune

, Ban

galo

re, H

yder

abad

, Noi

da, G

urga

on,

Luck

now

, Cha

ndig

arh,

Ahm

edab

ad

• T

he p

roje

ct e

nvis

ages

pre

para

tion

of d

igiti

zed

map

s of

PIN

cod

e ar

eas.

• C

ities

gen

erati

ng h

igh

volu

mes

mai

ls t

o be

co

vere

d he

nce

thes

e ci

ties

are

iden

tified

ac

cord

ingl

y.

Colle

ction

of a

ddre

ss d

ata

in 2

0 St

ate

Capi

tals

-

Com

pleti

on in

num

ber

of c

ities

• T

he p

roje

ct e

nvis

ages

col

lecti

on o

f ad

dres

s da

ta in

20

Stat

e Ca

pita

ls•

Num

ber

of s

tate

cap

ital t

o be

cov

ered

as

per

plan

of i

mpl

emen

tatio

n.

App

rova

l of t

he p

ropo

sal f

or p

rovi

ding

bic

ycle

s to

Pos

tmen

for

deliv

ery

of m

ail &

initi

ation

of

proc

ess

• P

rovi

sion

of b

icyc

les

to p

ostm

en fo

r de

liver

y of

mai

ls.

• A

ppro

val o

f pro

posa

l and

RFP

to b

e is

sued

.

Perc

enta

ge o

f re

gist

ered

m

ails

del

iver

ed o

n th

e da

y of

rece

ipt i

n Pr

ojec

t Arr

ow O

ffice

s•

95%

of r

egis

tere

d ar

ticle

s rec

eive

d on

the

day

in P

roje

ct A

rrow

Pos

t O

ffice

s ar

e ta

rget

ed to

be

del

iver

ed o

n th

e sa

me

day.

• T

his

info

rmati

on c

an b

e ex

trac

ted

thro

ugh

web

bas

ed D

ata

Extr

actio

n To

ol in

stal

led

in

all P

roje

ct A

rrow

Offi

ces.

Perc

enta

ge o

f m

oney

ord

ers

deliv

ered

on

the

day

of re

ceip

t in

Proj

ect A

rrow

Offi

ces

• 9

5% o

f mon

ey o

rder

s re

ceiv

ed o

n th

e da

y in

Pr

ojec

t Arr

ow P

ost O

ffice

s ar

e ta

rget

ed to

be

paid

on

the

sam

e da

y.

•

This

inf

orm

ation

can

be

extr

acte

d th

roug

h th

e w

eb b

ased

Dat

a Ex

trac

tion

Tool

inst

alle

d in

all

Proj

ect A

rrow

Offi

ces.

%

of

acco

unts

di

gitiz

ed

in

Proj

ect

Arr

ow

Offi

ces

• A

ll Sa

ving

s Ba

nk a

ccou

nts

open

ed i

n th

e Po

st O

ffice

are

tar

gete

d to

be

digi

tized

and

sp

ecim

en

sign

atur

e sc

anne

d in

th

e da

ta

base

.

• T

his

info

rmati

on c

an b

e ex

trac

ted

thro

ugh

web

bas

ed D

ata

Extr

actio

n To

ol in

stal

led

in

all P

roje

ct A

rrow

Offi

ces


172172

vuqc

a/k 3

ifj.

kke l

ajpuk

nLr

kost

201

2&13


lQ

yrk

lwp

dfo

oj.k

vkSj

ifj

Hkk"kk

ekiu

fof/k

usV i

j çkIr g

qbZ Li

hM i

ksLV

lkefxz;ksa d

k çfr'

kr• Li

hM iksLV

lkexzh dks foHkkxh; l

k¶Vo

s;j e

s?knwr

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yhojh]

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ax MkVk dks dsUæ

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varj

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s fy,

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ksx•

;wih;w x

q.koÙ

kk fu;a=

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.kky

h }kjk r

S;kj

fjiksVksaZ d

s ek/;

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kStwnk fofue

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;ksa d

s vuql

kj l

a[;k

n'kkZb

Z xbZ

çkstsDV

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k;kZy

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sa bysDV

ªkfud r

jhds

ls Hkst

s x,

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kr ¼

%½

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kstuk ,

sjks M

kd?kjksa e

sa çkfIr

okys fnu

çkIr

gq,

95

% /kukns'kksa dks by

sDVªkfu

d /kukns'k d

s :i

esa Hkst

s tkus d

k y{;

j[kk x;k g

S

• bl

lwpuk d

ks lHkh i

fj;kstuk ,

sjks d

k;kZy

;ksa e

sa yxk,

x,

osc v

k/kkfj

r MkVk ,D

VªSD'ku

Vwy d

s ek/;

e ls fd;k

tk ldrk g

SA


173173

Ann

exur

e 3

Res

ults

Fra

mew

ork

Doc

umen

t 201

2-13


Succ

ess

Indi

cato

rD

escr

ipti

on a

nd D

efini

tion

Mea

sure

men

t met

hodo

logy

Perc

enta

ge o

f Sp

eed

Post

arti

cles

cap

ture

d on

th

e ne

t•

A S

peed

Pos

t ar

ticle

is b

ooke

d, p

roce

ssed

and

de

liver

ed

thro

ugh

depa

rtm

enta

l so

ftw

are

Meg

hdoo

t (f

or p

osta

l op

erati

ons)

and

Spe

ed

Net

(Spe

ed P

ost o

pera

tions

).

• Av

erag

e of

dat

a ca

ptur

ed in

the

Cent

ral s

erve

r fo

r %

age

of

Spee

d Po

st a

rticl

es b

ooke

d an

d %

age

of a

rticl

es d

eliv

ered

.

• A

ny S

peed

Pos

t ar

ticle

can

be

trac

ked

on-li

ne

if i

ts b

ooki

ng,

deliv

ery,

pro

cess

ing

data

is

capt

ured

in th

e Ce

ntra

l Ser

ver.

Cove

rage

of

ad

ditio

nal

com

pute

rize

d po

st

office

s un

der

Proj

ect

Arr

ow f

or c

ore

activ

ities

, in

clud

ing

IT &

HR

• M

onito

r th

e co

re a

ctivi

ties

incl

udin

g IT

& H

R to

be

exte

nded

to

mor

e co

mpu

teri

zed

post

offi

ces

unde

r Pr

ojec

t Arr

ow.

• N

umbe

r of p

ost o

ffice

s to

be co

vere

d. N

umbe

rs

wer

e in

dica

ted

to c

over

all

the

com

pute

rize

d po

st o

ffice

s in

a p

hase

d m

anne

r.

Cove

rage

of

40

0 po

st

office

s un

der

Proj

ect

Arr

ow fo

r Lo

ok &

Fee

l•

Exte

nd th

e fa

cilit

y of

Loo

k &

Fee

l und

er P

roje

ct

Arr

ow to

400

mor

e offi

ces.

• N

umbe

r of

offi

ces

to b

e in

clud

ed.

Num

ber

wer

e in

dica

ted

as p

er b

udge

t allo

catio

n.

Exte

rnal

aud

it of

pos

t offi

ces

unde

r Pr

ojec

t A

rrow

•Aud

it of

pos

t offi

ces c

over

ed u

nder

the

perv

iew

of

pro

ject

arr

ow in

pre

viou

s ye

ars

• N

umbe

r of

offi

ces

to b

e au

dite

d.

Num

bers

w

ere

indi

cate

d ba

sed

on t

he o

ffice

s co

vere

d un

der

diffe

rent

pha

ses

of P

roje

ct A

rrow

.

Inte

rnati

onal

Par

cel a

rticl

es c

aptu

red

on th

e ne

t in

the

o/o

exch

ange

• 10

0% o

f In

tern

ation

al P

arce

ls r

ecei

ved

in t

he

Offi

ce o

f Ee

xcha

nge

will

be

capt

ured

on

the

net

• Th

roug

h th

e re

port

s ge

nera

ted

by t

he U

PU

qual

ity c

ontr

ol s

yste

m

Ado

ption

of

UPU

Qua

lity

App

licati

ons

Syst

ems

for

Inte

rnati

onal

par

cels

and

regi

ster

ed le

tter

s•

Use

of

thes

e sy

stem

s in

the

o/o

exc

hang

e fo

r m

onito

ring

the

qual

ity o

f ope

ratio

ns.

• Th

roug

h th

e re

port

s ge

nera

ted

by t

he U

PU

qual

ity c

ontr

ol s

yste

m.

Num

ber

are

indi

cate

d as

per

the

exis

ting

office

s of

exc

hang

e.

% o

f mon

ey o

rder

s tr

ansm

itted

ele

ctro

nica

lly in

Pr

ojec

t Arr

ow O

ffice

s•

95%

of

mon

ey o

rder

s re

ceiv

ed o

n th

e da

y in

Pr

ojec

t A

rrow

pos

t offi

ces

are

targ

eted

to

be

tran

smitt

ed a

s el

ectr

onic

mon

ey o

rder

.

• Th

is i

nfor

mati

on c

an b

e ex

trac

ted

thro

ugh

web

bas

ed D

ata

Extr

actio

n To

ol in

stal

led

in a

ll Pr

ojec

t Arr

ow O

ffice

s.


174174

vuqc

a/k 3

ifj.

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lQ

yrk

lwp

dfo

oj.k

vkSj

ifj

Hkk"kk

ekiu

fof/k

'kgj

h vkSj v/kZ

'kgj

h {ks=ksa

esa ÝSapkbth

vkmVy

sV [kksy

uk•

ÝSapkbth

vkmVy

sV mu

'kgj

h {ks=ksa

vkSj uo

'kgj

h {ks=ksa esa

[kksy

s tkrs g

Sa tgka M

kd d

kmaVj

dh lqfo/kk ç

nku

dju

k U;

k;ksfp

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uk l

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aca/kh

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tV

dh

miy

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sV [kksy

s x,

vfrfjä

foHkkxh;

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dks

vk/kkjHkwr

mid

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apky

u ds fy,

est] dqlhZ]

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kSj v

yekjh t

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drk g

ksrh gSA

• ct

V dh miy

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kSj i

wfrZ fd,

tkus o

kys '

kk[kk

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s vuql

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bZ 'kk[kk

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ks vk/kkjHkwr

mid

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h xbZA

,tsaVksa dh

fu;qfä ds ek/;

e ls ih,y

vkbZ

doj

st d

k foLr

kj•

fo'ks"kd

j xzkeh.k {ks=ksa esa

chek d

ojst e

sa o`f)

dju

k•

dbZ

,tsaVksa d

ks fu;qä

fd;k x

;k –

lfd

Zyksa ls ç

kIr

fjiksVZA

;kstuk t:jr

ksa ds v

uqlkj l

a[;k n'

kkZbZ x

bZA

xzkeh.k vkcknh ds c

hes d

k c<

+k gqv

k doj

st•

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la[;

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kj

det

ksj o

xksaZ ds

yksxksa rF

kk efgy

k dfeZ;ksa d

ks og

uh;

chek d

ojst

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aca/kh

vf/kns'

k dks iwj

k dju

k

• çkIr i

kfyfl

;ksa d

h la[;

k & l

fdZyksa ls fji

ksVZ

O;ix

r ikfy

fl;ksa d

ks pky

w dju

k•

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r ikfy

fl;ksa d

h leh{kk dju

k rF

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pky

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k•

vusd

ikfy

fl;ka O;ix

r gqb

Z rF

kk dqN pky

w dh

xbZ

– ,V

h,Q d

h fl

Qkfj

'kksa ds v

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{; fu/

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fd

;k x

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djr

s gq,

dk;Z'kky

kvksa

dk vk;kst

u•

fcØh cy

mRiknksa

dh tkudkjh Kku esa

o`f)

dju

k rF

kk foi

.ku

dkS'ky

dks c<

+kuk

• dk;Z'kky

kvksa dh la[;

kA çR;kf'kr t

:jr

ksa ds v

uqlkj

la[;

k n'

kkZbZ x

bZ

Hkkjr

h; Mkd

cSad

dh

LFkki

uk gsr

q foLr

`r ifj;

kstuk fji

ksVZ d

k vuqe

ksnu

• Hkkjr

h; Mkd

cSd

ds fy

, foLr

`r ifj;

kstuk

fjiksVZ

dk el

kSnk rS;

kj d

juk

• Hkkjr

h; M

kd c

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h LFkki

uk d

s fy,

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kj d

k vuqe

ksnu

ys[kk 'kh"kksaZ]

ifjl

EifÙk;ksa]

ns;rkvksa vkSj O;;

dh ig

pku v

kSj l

adyu

• MkVk çkIr d

jus v

kSj l

adfy

r dju

s ds fy,

lHkh

ys[kk ;wfuV

ksa esa

çksn~H

kou

vk/kkfj

r ys[kkd

j.k dks

dk;kZfUor

dju

s ds fy,

• ç/kku

Mkd

?kjksa y

s[kk ;wfuV

ksa esa

dk;ZUo;u

dk çfr'

kr


175175

Ann

exur

e 3

Res

ults

Fra

mew

ork

Doc

umen

t 201

2-13


Succ

ess

Indi

cato

rD

escr

ipti

on a

nd D

efini

tion

Mea

sure

men

t met

hodo

logy

Ope

ning

Fra

nchi

see

outle

ts in

urb

an a

nd s

emi-

urba

n ar

eas

• Fr

anch

isee

out

lets

are

ope

ned

in u

rban

are

as

and

upco

min

g ar

eas w

here

ther

e is

justi

ficati

on

for

prov

idin

g po

stal

cou

nter

fac

ilitie

s bu

t it

is n

ot p

ossi

ble

to o

pen

post

offi

ces

due

to

vari

ous

reas

ons

• N

umbe

r of

Fr

anch

isee

ou

tlets

op

ened

de

pend

ing

on n

etw

ork

requ

irem

ent

in u

rban

ar

eas

and

avai

labi

lity

of b

udge

t.

Prov

isio

n of

In

fras

truc

tura

l eq

uipm

ent

for

EDBO

s•

Basi

c in

fras

truc

ture

such

as t

able

, cha

ir, e

curi

ty

ches

t an

d al

mira

h ar

e re

quire

d fo

r sm

ooth

fu

nctio

ning

of t

he p

ost o

ffice

.

• N

umbe

r of

br

anch

Po

st

office

s su

pplie

d de

pend

ing

on b

udge

t av

aila

bilit

y an

d br

anch

offi

ces

to b

e su

pplie

d.

Expa

nsio

n of

co

vera

ge

of

PLI

thro

ugh

enga

gem

ent o

f age

nts

• To

inc

reas

e in

sura

nce

cove

rage

esp

ecia

lly i

n ru

ral a

reas

.•

Num

ber

of A

gent

s en

gage

d –

repo

rts

from

Ci

rcle

s.

N

umbe

rs

wer

e in

dica

ted

as

per

plan

ned

requ

irem

ent.

Incr

ease

d co

vera

ge

of

insu

ranc

e of

ru

ral

popu

latio

n•

To

fulfi

ll m

anda

te

of

prov

idin

g aff

orda

ble

insu

ranc

e co

vera

ge

to

rura

l po

pula

tion

espe

cial

ly w

eake

r se

ction

and

wom

en w

orks

.

• N

umbe

r of

pol

icie

s pr

ocur

ed -

re

port

s fr

om

Circ

les.

Revi

val o

f lap

sed

polic

ies

• T

o re

view

and

revi

ve th

e la

psed

pol

icie

s.•

No.

of l

apse

d an

d po

licie

s re

vive

d –

targ

et s

et

as p

er A

TF re

com

men

datio

ns.

Cond

uctin

g w

orks

hops

cov

erin

g al

l circ

les

• To

incr

ease

pro

duct

s kno

wle

dge

and

mar

ketin

g sk

ills

of s

ales

forc

e.•

Num

ber

of

wor

ksho

ps.

N

umbe

rs

wer

e in

dica

ted

as p

er e

xpec

ted

requ

irem

ent.

App

rova

l of d

etai

led

proj

ect

repo

rt fo

r Se

tting

up

of P

ost B

ank

of In

dia.

• Pr

epar

ation

of

draft

det

ails

pro

ject

rep

ort

for

Post

Ban

k of

Indi

a.•

App

rova

l of

DPR

for

setti

ng u

p of

pos

t Ba

nk

of In

dia.

Iden

tifica

tion

and

com

pila

tion

of H

eads

of

Acc

ount

s, a

sset

s, li

abili

ties,

and

exp

endi

ture

• Fo

r im

plem

entin

g th

e ac

crua

l ba

sed

acco

untin

g in

all

acco

untin

g un

its c

aptu

ring

an

d co

mpi

latio

n of

dat

a.

• %

age

of i

mpl

emen

tatio

n in

Hea

d O

ffice

s/A

ccou

nting

Uni

ts.


176176

vuqc

a/k 3

ifj.

kke l

ajpuk

nLr

kost

201

2&13


lQ

yrk

lwp

dfo

oj.k

vkSj

ifj

Hkk"kk

ekiu

fof/k

ys[kk pkVZ d

k iqu

xZBu

• 15

vadksa ds e

kStwnk d

ksM esa

4 vadksa ds d

ksM d

ks ckn

esa tksM+ d

j çksn~H

kou

ys[kkd

j.k çkIr d

juk

• ç/kku

Mkd

?kjksa/y

s[kk ;wfuV

ksa esa

dk;kZUo

;u d

k çfr'

kr

okf"kZd c

ktkj '

ks;j

losZ{

k.k rF

kk xzkgdksa dh

Mkd

laca/kh

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ksa dk fo'y

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d ,

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vk/kkj i

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k.k

fd;k t

k,xk

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ks;j

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kf;d ,

tsalh }kjk fji

ksVZ ç

Lrqr

dju

k

LihM i

ksLV

ds jkt

Lo e

sa o`f)

• lky

&nj

&lky

LihM i

ksLV

ds j

ktLo

esa o

`f)

LihM i

ksLV

ds jkt

Lo e

sa c<+ksrj

h gS

• Mkd

foHkkx

dk lesfdr

ys[kk

varj

kZ"Vªh; Mkd

iklZyksa ds fy

, ifj;

kr esa

% o

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varj

kZ"Vªh; M

kd i

klZyksa dk ifj;

kr n

s'k Hkj e

sa Mkd

?kjksa }

kjk fuiV

kbZ x

bZ ,sl

h oL

rqvksa dh dqy

la[;

k dks bafxr

djr

k gSA

• ns'

k Hkj

esa v

arjkZ"V

ªh; M

kd i

klZyksa ds i

fj;kr

esa lky

&nj

&lky

gksus o

kyh o`f) v

arjkZ"V

ªh; M

kd

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kr o

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SA

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lpsat d

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; ls fji

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o`f)

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lk; v

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kk bZ&

d‚elZ]

ubZ foÙ

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Fkk

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kkyh ftlls j

ktLo

o`f)

esa e

nn

feyrh g

S

• vft

Zr jktLo

dksj ç

.kky

h ds l

kFk ,d

hdj.k

• ykxr&

fu/kkZj.k ç.

kkyh ds fMtkbu

dks vafre

:i

ls r

S;kj dju

k•

ubZ y

kxr

fu/kkZj.k ç.

kkyh ds i

k;yV

dk dk;kZUo

;u

çf'k{k.k {kerk e

sa o`f)

dju

k•

dk;ZLFky

ds fud

V çf'k{k.k ç

nku

dju

s ds fy,

dk;ZLFky

çf'k{k.k dsUæ

ksa dh LFkki

uk d

h xbZ

gSA

ekStwnk M

CY;wV

hlh dh {ker

k esa

o`f) d

jus

rFkk

,sls fMohtuksa e

sa u,

MCY;wV

hlh dh LFkki

uk d

jus]

tg‚a d

ksbZ u

gha g

S] dk çL

rko

gSA

• c<

+kbZ x

bZ çf'k{k.k l

hVksa dh la[;

kA

vlajp

uk v

kSj

ctV

vkcaVu

dh miy

C/krk d

s vuql

kj l

a[;k n'

kkZbZ

xbZA


177177

Ann

exur

e 3

Res

ults

Fra

mew

ork

Doc

umen

t 201

2-13


Succ

ess

Indi

cato

rD

escr

ipti

on a

nd D

efini

tion

Mea

sure

men

t met

hodo

logy

Rest

ruct

ure

of C

hart

of A

ccou

nt•

To

capt

ure

accr

ual

acco

untin

g su

ffixi

ng o

f 4

digi

t cod

e in

exi

sting

15

digi

t cod

e.•

%ag

e of

im

plem

enta

tion

in H

ead

Offi

ces/

Acc

ounti

ng U

nits

.

Ann

ual

Mar

ket

shar

e su

rvey

and

ana

lysi

s of

cu

stom

er n

eed

for

Post

s•

Surv

ey w

ill b

e co

nduc

ted

by a

pro

fess

iona

l ag

ency

on

an A

nnua

l bas

is.

• Su

bmis

sion

of

repo

rt b

y p

rofe

ssio

nal a

genc

y on

mar

ket s

hare

.

Reve

nue

grow

th o

f Spe

ed P

ost

• Ye

ar o

n ye

ar i

ncre

ase

in t

he S

peed

Pos

t re

venu

e ge

nera

ted

is t

he r

even

ue g

row

th o

f Sp

eed

Post

.

• Co

nsol

idat

ed A

ccou

nt o

f Dep

artm

ent o

f Pos

ts.

% i

ncre

ase

in t

raffi

c fo

r in

tern

ation

al p

osta

l pa

rcel

s•

Traffi

c re

fers

to

the

Int

erna

tiona

l pa

rcel

s ha

ndle

d by

the

Post

Offi

ce a

cros

s th

e co

untr

y.

• Ye

ar o

n ye

ar in

crea

se in

the

traffi

c is

the

traffi

c gr

owth

of I

nter

natio

nal p

osta

l par

cels

.

• Re

port

from

o/o

exc

hang

e

Perc

enta

ge o

f Rev

enue

gro

wth

• G

row

th

in

busi

ness

in

ex

istin

g an

d ne

w

prod

ucts

& s

ervi

ces

like

e-Co

mm

erce

, ne

w

Fina

ncia

l se

rvic

es,

insu

ranc

e an

d fr

anch

isee

sy

stem

whi

ch h

elps

in in

crea

se o

f rev

enue

.

• Re

venu

e ea

rned

.

Inte

grati

on w

ith c

ore

syst

em•

Fina

lisati

on o

f des

ign

of c

ostin

g sy

stem

.•

Impl

emen

tatio

n of

Pilo

t of

the

new

cos

ting

syst

em.

Incr

ease

in tr

aini

ng c

apac

ity•

Wor

kpla

ce T

rain

ing

Cent

res

(WTC

s) h

ave

been

se

t up

to

prov

ide

trai

ning

fac

ilitie

s c

lose

to

wor

kpla

ce.

It

is

prop

osed

to

in

crea

se

the

capa

city

of e

xisti

ng W

TCs

as w

ell a

s se

tting

up

of n

ew W

TCs

in s

uch

Div

isio

ns w

here

the

re is

no

ne.

• N

umbe

r of t

rain

ing

seat

s add

ed. N

umbe

rs w

ere

indi

cate

d as

per

ava

ilabi

lity

of i

nfra

stru

ctur

e an

d bu

dget

allo

catio

n.

lQ

yrk

lwp

dfo

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k iqu

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ksM esa

4 vadksa ds d

ksM d

ks ckn

esa tksM+ d

j çksn~H

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juk

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Mkd

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ksa esa

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;u d

k çfr'

kr

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ktkj '

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k.k rF

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dju

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sa o`f)

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&nj

&lky

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ksLV

ds j

ktLo

esa o

`f)

LihM i

ksLV

ds jkt

Lo e

sa c<+ksrj

h gS

• Mkd

foHkkx

dk lesfdr

ys[kk

varj

kZ"Vªh; Mkd

iklZyksa ds fy

, ifj;

kr esa

% o

`f)•

varj

kZ"Vªh; M

kd i

klZyksa dk ifj;

kr n

s'k Hkj e

sa Mkd

?kjksa }

kjk fuiV

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bZ ,sl

h oL

rqvksa dh dqy

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kd i

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kd

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kr o

`f) g

SA

• ,D

lpsat d

k;kZy

; ls fji

ksVZ

jktLo

o`f)

dk çfr'

kr•

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lk; v

kSj u

, mRiknksa rF

kk bZ&

d‚elZ]

ubZ foÙ

kh; l

sok,a] c

hek tSlh lsokvksa esa

o`f) r

Fkk

ÝSapkbth ç.

kkyh ftlls j

ktLo

o`f)

esa e

nn

feyrh g

S

• vft

Zr jktLo

dksj ç

.kky

h ds l

kFk ,d

hdj.k

• ykxr&

fu/kkZj.k ç.

kkyh ds fMtkbu

dks vafre

:i

ls r

S;kj dju

k•

ubZ y

kxr

fu/kkZj.k ç.

kkyh ds i

k;yV

dk dk;kZUo

;u

çf'k{k.k {kerk e

sa o`f)

dju

k•

dk;ZLFky

ds fud

V çf'k{k.k ç

nku

dju

s ds fy,

dk;ZLFky

çf'k{k.k dsUæ

ksa dh LFkki

uk d

h xbZ

gSA

ekStwnk M

CY;wV

hlh dh {ker

k esa

o`f) d

jus

rFkk

,sls fMohtuksa e

sa u,

MCY;wV

hlh dh LFkki

uk d

jus]

tg‚a d

ksbZ u

gha g

S] dk çL

rko

gSA

• c<

+kbZ x

bZ çf'k{k.k l

hVksa dh la[;

kA

vlajp

uk v

kSj

ctV

vkcaVu

dh miy

C/krk d

s vuql

kj l

a[;k n'

kkZbZ

xbZA


178178

vuqc

a/k 3

ifj.

kke l

ajpuk

nLr

kost

201

2&13


lQ

yrk

lwp

dfo

oj.k

vkSj

ifj

Hkk"kk

ekiu

fof/k

fodkl

dk;ZØe

• lgHkkfx;ksa d

ks m|ksx e

sa loksZÙke

O;og

kj l

s ifjfpr

djk;k t

k,A l

sD'ku 3 e

sa] lewg

^x*

vf/kdkfj

;ksa] ft

Ugsa ^çks|ksfx

dh çf'k{k.k* çn

ku

fd;k x

;k Fkk] d

ks o"kZ 20

11&12

esa ^*fo

dkl

dk;ZØe** d

s rgr

j[kk x;kA 12

oha i

apo"khZ;

;kstuk e

sa ;g

dk;ZØe

fo'ks"k:

i ls jkt

if=r

jSad d

s vf/kdkfj

;ksa d

s fy,

gksxkA

• çf'kf{kr d

eZpkfj

;ksa d

h la[;

kA o

kf"kZd

;kst

uk e

sa ;Fkk

çLrkfor

rFkk

fuf/k;ksa d

h miy

C/krk d

s vuql

kj l

a[;k

n'kkZb

Z xbZA

feM d

Sfj;j

çf'k{k.k dk;ZØe

• lHkh dkfe

Zdksa

dks

çFke

/ f}rh;

/ r`r

h;

vk'kksf/kr

lqfuf'pr dSfj;j

mUu;u

¼,e,

lhih½

çkIr d

jus l

s iwoZ

rhu

xgu

çf'k{k.k çn

ku

fd,

tkuk visf{kr

gSA bl

ds v

ykok fof'k"V

çf'k{k.k d

k;ZØe

Hkh v

k;ksft

r fd

, tk,axsA

O;kid ç

f'k{k.k dk;ZØe

^* çkS|ksfx

dh çf'k{k.

kksa** dks la?kfVr

djsax

s] ft

Ugsa l

sD'ku 3 esa

o"kZ

2011

&12

ds fy,

*fodkl

dk;ZØeksa** ds r

gr

n'kkZ;

k x;k g

S A ;

g‚a r

d fd 1

1 oha ;

kstuk

ds ^*çf'k{k.d d

ks çf'k{k.k d

k;ZØe** dks Hkh

dqN l

aoxksaZ ds feM

dSfj;j

çf'k{k.k dk;ZØeksa

ds l

kFk tksM+k tk,xkA

• çf'kf{kr d

eZpkfj

;ksa d

h la[;

k o

kf"kZd

;kst

uk e

sa ;Fkk

çLrkfor

rFkk

fuf/k;ksa d

h miy

C/krk d

s vuql

kj n

'kkZbZ

xbZA


179179

Ann

exur

e 3

Res

ults

Fra

mew

ork

Doc

umen

t 201

2-13


Succ

ess

Indi

cato

rD

escr

ipti

on a

nd D

efini

tion

Mea

sure

men

t met

hodo

logy

Dev

elop

men

t Pro

gram

mes

• Ex

pose

the

parti

cipa

nts

to b

est p

racti

ces

in th

e in

dust

ry,

in S

ectio

n 3,

Gro

up C

offi

cial

s w

ho

wer

e im

part

ed

“Teh

nolo

gy

Trai

ning

” w

ere

show

n ag

ains

t “D

evel

opm

ent

Prog

ram

me”

in

the

year

201

1-12

. In

the

12t

h Fi

ve Y

ear

Plan

, th

is p

rogr

amm

e w

ill b

e m

eant

exc

lusi

vely

for

th

e offi

cers

of G

azett

ed ra

nk.

• N

umbe

r of o

ffici

als t

rain

ed. N

umbe

rs in

dica

ted

as p

ropo

sed

in A

nnua

l Pla

n an

d av

aila

bilit

y of

fu

nds.

Mid

Car

eer

Trai

ning

Pro

gram

mes

• A

ll pe

rson

nel

are

requ

ired

to b

e ex

pose

d to

th

ree

com

preh

ensi

ve

trai

ning

s be

fore

ge

tting

1s

t/2n

d/3r

d M

odifi

ed

Ass

uran

ce

Care

er

Polic

y (M

ACP)

.

Besi

des

ther

e w

ill

be

spec

ializ

ed

trai

ning

pr

ogra

mm

es.

Th

e co

mpr

ehen

sive

tr

aini

ng

prog

ram

mes

w

ill

inte

grat

e “T

echn

olog

y Tr

aini

ngs”

, w

hich

in

se

ction

3 w

as s

how

n ag

ains

t “D

evel

opm

ent

Prog

ram

me”

for

the

yea

r 20

11-1

2.

Even

the

“T

rain

the

Tra

iner

Pro

gram

me”

of

11th

Pla

n w

ill a

lso

be i

nteg

rate

d in

the

Mid

Car

eer

Trai

ning

Pro

gram

mes

of C

erta

in c

adre

s.

• N

umbe

r of

offi

cial

s tr

aine

d. N

umbe

rs w

ere

indi

cate

d as

pro

pose

d in

Ann

ual

Plan

and

av

aila

bilit

y of

fund

s.


180180

vuqc

a/k 3

ifj.

kke l

ajpuk

nLr

kost

201

2&13


lQ

yrk

lwp

dfo

oj.k

vkSj

ifj

Hkk"kk

ekiu

fof/k

xzkeh.k Mkd

lsod

ksa dk çf'k{k.k

¼thMh,l½

• foHkkx e

sa lex

z çkS|

ksfxdh; fod

kl l

s ifjfpr

djkus

ds ç;

kstu

ls xzkeh.k

Mkd

lsod

ksa dks

çf'kf{kr fd

;k tk,xkA xzkeh.k

Mkd

lsod

ksa ds çf'k{k.k dk vk;kst

u vkSj vuqo

h{k.k fo'ks"k

Qksd

l d

s lkFk fd

;k t

k,xkA

11 o

ha ;kstuk

esa ^^x

zkeh.k Mkd

lsod

ksa** d

s çf'k{k.k dks fofHkUu

yksv

j xzsM d

s deZp

kfj;ksa v

FkkZr e

sy v

ksojl

h;j]

iksLV

eSu] eY

Vh&VkfLdax LVkQ d

s fy,

dk;ZØeksa

esa 'kkfe

y fd

;k x;kA

o"kZ 20

11&12

esa

,sls

dk;ZØeksa e

sa çf'kf{kr d

eZpkfj

;ksa d

h dqy l

a[;k

dks

lsD'

ku

– 3

esa ^*x

zkeh.k Mkd

lsokdksa

dk

çf'k{k.k^*

Js.kh ds r

gr n

'kkZ;k x;k FkkA

12

oha

;kstuk v

of/k

esa ^* Mkd

lsod

ksa ds fy,

çf'k{k.k**

dks fo'ks"k

Qksd

l d

s lkFk vk;ksft

r vkSj e

kuhVj

fd;k t

k,xkA

• çf'kf{kr d

eZpkfj

;ksa d

h la[;

k o

kf"kZd

;kst

uk e

sa ;Fkk

çLrkfor

rFkk

fuf/k;ksa d

h miy

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s vuql

kj n

'kkZbZ

xbZA

O;kid ç

f'k{k.k ;kstuk r

S;kj dju

k –

;kstuk

dks vafre

:i

nsuk

• fofHkUu çf'k{k.k d

k;Zdykiksa ds r

gr M

kd l

fdZyksa

vkSj M

kd ç

f'k{k.k dsUæ

ksa ds fy,

okLr

fod y

{;

fu/kkZfjr

dju

k

• çf'k{k.k ;

kstuk r

S;kj dju

k

jk"Vªh; M

kd u

hfr d

k vuqe

ksnu

• jk"Vªh; M

kd u

hfr r

S;kj

dju

k rF

kk vafre

:i

nsuk

• vuqe

ksnu


181181

Ann

exur

e 3

Res

ults

Fra

mew

ork

Doc

umen

t 201

2-13


Succ

ess

Indi

cato

rD

escr

ipti

on a

nd D

efini

tion

Mea

sure

men

t met

hodo

logy

Trai

ning

of

Gra

min

Dak

Sew

aks

(GD

S)•

Gra

min

D

ak

Sew

aks

will

be

tr

aine

d to

in

tegr

ate

them

with

the

ove

rall

tech

nolo

gica

l de

velo

pmen

t in

the

Dep

artm

ent.

Tr

aini

ng

for

Gra

min

Dak

Sew

aks

will

be

orga

nize

d an

d m

onito

red

with

exc

lusi

ve

focu

s.

In t

he 1

1th

Plan

, tr

aini

ng o

f ‘G

ram

in D

ak S

ewak

s” w

as

incl

uded

in th

e pr

ogra

mm

es fo

r var

ious

Low

er

Gra

de o

ffici

als

viz.

M

ail

Ove

rsee

r, Po

stm

en,

Mul

ti-ta

skin

g St

aff.

Tot

al n

umbe

r of

offi

cial

s of

tra

ined

in

such

pro

gram

mes

in

the

year

20

11-1

2 w

as r

eflec

ted

agai

nst

the

cate

gory

“T

rain

ing

of G

ram

in D

ak S

ewak

s” in

Sec

tion-

3.

In t

he 1

2th

Plan

per

iod

“Tra

inin

g fo

r D

ak

Sew

aks”

will

be

orga

nize

d an

d m

onito

red

with

ex

clus

ive

focu

s.

• N

umbe

r of

offi

cial

s tr

aine

d. N

umbe

rs w

ere

indi

cate

d as

pro

pose

d in

Ann

ual

Plan

and

av

aila

bilit

y of

fund

s.

Prep

arati

on o

f com

preh

ensi

ve t

rain

ing

plan

–

Fina

lisati

on o

f Pla

n•

Setti

ng p

hysi

cal

targ

ets

for

Post

al C

ircle

s an

d Po

stal

Tra

inin

g Ce

ntre

s und

er d

iffer

ent t

rain

ing

activ

ities

• Pr

epar

ation

of T

rain

ing

Plan

.

App

rova

l of N

ation

al P

osta

l Pol

icy

• Pr

epar

ation

of

N

ation

al

Post

al

Polic

y an

d fin

aliz

ation

• A

ppro

val.


182182

vuqc

a/k 3

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kke l

ajpuk

nLr

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201

2&13


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ld

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ko';

drk

gS\

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khrj

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ds fy,

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½

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fuf/k;ksa

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a=ky

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vkbZVh

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le;

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iqV

miy

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jkuk

ifj;

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fufonk

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tfVy

gSA

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dju

k fd

ifj;

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s fof/k

laca/kh

igyqvksa dks /;

ku e

sa j[kk

tk,A

tc

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nLrkost

ksa dks

lk>

k fd

;k

tkrk gSA

bui

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fu;

fer

vk/kkj ij

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iqVA

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lIrkg

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VuZvjkamM l

e;

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spuk d

jus e

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knksa

ds d

kj.k i

fj;kstuk e

sa foy

ac gks

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sa ls fo

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dk;

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u v

is{kk,

a


183183

Ann

exur

e 3

Res

ults

Fra

mew

ork

Doc

umen

t 201

2-13


Dep

artm

ent

Rele

vant

Suc

cess

In

dica

tor

Wha

t do

you

need

?W

hy d

o yo

u ne

ed it

?H

ow m

uch

you

need

?W

hat h

appe

ns if

you

do

not

get

it

Min

istr

y of

Fi

nanc

e/

Plan

ning

Com

mis

sion

All

RFD

tar

gets

whi

ch

form

par

t of

12th

Pla

n Fi

ve Y

ear

Plan

sch

eme

Rece

ipt

of

intim

ation

on

12

th

Plan

ou

tlays

an

d ap

prov

al o

f pl

an

sche

mes

w

ithin

a

suita

ble

time

fram

e.

In

orde

r to

st

art

impl

emen

tatio

n on

tim

e w

hich

will

ena

ble

achi

evem

ent

of

RFD

ta

rget

s

Non

-rec

eipt

of

12

th

plan

ou

tlays

w

ithin

th

e sti

pula

ted

time

fram

e,

may

ca

use

dela

y in

ob

tain

ing

the

appr

oval

an

d im

plem

enta

tion

whi

ch

may

fu

rthe

r ha

mpe

r th

e ac

hiev

emen

t of

ta

rget

s.

Min

istr

y of

Fi

nanc

e (M

OF)

Ente

rpri

se-w

ide

IT

indu

ction

Cl

eara

nce

fr

om

EFC

for

addi

tiona

l fu

nd

requ

irem

ent

on

OPE

X be

yond

th

e im

plem

enta

tion

phas

e.

This

is

as

pe

r IT

M

oder

nisa

tion

Plan

-

Indi

a Po

st 2

012

Proj

ect

as a

ppro

ved

by C

CEA

as

par

t of t

he p

lan

As

per

the

Imp

lem

en

tati

on

Plan

. (`

772

Cror

es is

pr

opos

ed r

equi

rem

ent

for

2012

-13)

The

Proj

ect

cann

ot b

e im

plem

ente

d w

ithou

t th

e re

quire

d fu

nds

Min

istr

y of

Law

Ente

rpri

se-w

ide

IT

indu

ction

Prov

ide

inpu

ts

in

a tim

ely

man

ner

to

expe

dite

all

lega

l iss

ues

The

scal

e of

th

e pr

ojec

t is

ve

ry

larg

e an

d te

nder

ing

proc

ess

is c

ompl

ex.

To

ensu

re

that

le

gal

aspe

cts

of

the

Proj

ect

are

mai

nain

ed.

Inpu

ts

on

a re

gula

r ba

sis

as

and

whe

n do

cum

ents

ar

e sh

ared

/ in

puts

ar

e so

ught

. Tu

rnar

ound

tim

e of

1 w

eek

May

ca

use

dela

ys

in

the

proj

ect

as

a re

sult

of

confl

icts

in

in

terp

reta

tion

of

clau

ses

Secti

on 5

:Sp

ecifi

c Pe

rfor

man

ce R

equi

rem

ents

from

oth

er D

epar

tmen

ts


184184

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Ann

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Res

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Fra

mew

ork

Doc

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t 201

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Dep

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Rele

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appe

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A set of two commemorative postage stamps issued on “Sachin Tendulkar-200th Test Match” on 14th November 2013 by the Department of Posts.

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annual report 2013-2014

Economy & Finance

mail offices

total post offices

departmental post offices

india post

administrative offices

railway mail service

modernization project

major transformational