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Amelia V. Gallucci-Cirio

Library

Annual Report 2011

Robert Foley, Library Director

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Annual Report 2010-11

Table of Contents

Access Services 8 Circulation

Distributed Learning Interlibrary Loans

Archives/Special Collections 23 Center for Italian Culture 26 Collection Development 28 Director’s Comments 3 Information Literacy /Instruction 15 Library Hours 32 Library Personnel 31 Periodicals/Electronic Resources 17 Reference Services 18 Technical Services 21 Statistics 34 Circulation Reference Information Literacy Document Delivery & Interlibrary Loans

Library Holdings Financial Report 41 Allocations Budget Expenditures Appendix A Database Statistics 49

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DIRECTOR'S COMMENTS

As the 2004-09 Library Strategic Plan was ending Robert Foley, the Library Director, approached NELINET in March 2009 for advice concerning library strategic and space planning with a goal of developing the next five year strategic plan. In reviewing the library’s planning process it was noted the library staff has successfully completed two Strategic Plans covering 1999-03 and 2004-09.

Funds were secured for 2009/10 and Stephen Spohn from NELINET was hired as the facilitator. A one-day workshop was conducted on August 24, 2009 with all library staff members and the goal was to review emerging library products and technologies and develop a set of strategic goals and objectives for the library new long range plan. The staff reviewed the literature provided by Mr. Spohn, discussed trends that are affecting higher education, academic libraries and conducted a SWOT analysis. The library’s mission, vision and values statements were also reviewed. The final report was issued with a set of recommendations which included drafts for a revised mission, vision and values statement.

Strategic priorities that were identified included: the embedded librarian, the need for a collaborative learning environment for the students, improved services and technology enhancements, and improved promotions and awareness. Internal priorities to make these goals attainable included: improving the work flow within the library, adopting new technology and assessing any new services or technology that is implemented.

The College at that time was also meeting to review its mission and the library staff waited until the revised mission was adopted in 2009/10 and applied it to the library mission.

In addition during this time period the library staff underwent some staff changes, especially in the Librarian’s ranks. This further delayed the process.

The library staff stabilized in the spring of 2011 and various library staff meetings were held to bring everyone up-to date. Drafts of the mission, vision and values statements were distributed, discussed, edited and accepted in March 2011. It was decided the Values Statement was sufficient. A draft set of goals and objectives were also developed in March 2011. Editing of the Strategic Plan document continued through the month of September. The Final plan was submitted to the Vice-President in September 2011.

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Amelia V. Gallucci-Cirio Library Strategic Plan 2011-14

Goal 1 The library staff will integrate librarians, resources and services into courses throughout the curriculum using the embedded librarian model. (Embedded

Librarian)

There has been a shift in the focus of instruction to selecting, filtering and managing information channels and the related technologies and tools. This also includes a shift to instruction in the classroom and outside the library. To this end the librarians will expand their collection development liaison program and work with faculty to be integrated into the Blackboard system. While all classes cannot be include several specialized course will be targeted. Embedded librarianship provides for the immersion of a librarian into the LMS space for a given course, with access to course documents and discussions and the ability to provide links and research tools and to create instructional opportunities for registered students. Objectives

Embedded Librarian Project: Expand the current pilot program into a formalized service. . First Year Experience: Assess the impact of the library on the first year experience courses and

implement needed enhancements to the program to maximize the value to students and faculty.

Distance Learning: Adapt the library service model for the FYE courses to all distance learning courses.

Extended Learning: Adapt the library service model for the FYE courses to all extended learning courses.

Information Literacy Integration: Create a plan to address information literacy integration and assessment at the academic program level and ensures students in all academic disciplines graduate with the information literacy competencies defined by the academic core learning competencies.

Goal 2

A collaborative learning environment is the set of physical and virtual spaces and tools which enable learners to collaborate on projects to meet learning goals. The library will transform its physical spaces and provide tools which

foster collaborative learning. (A Collaborative Learning Environment)

The traditional library physical facility is changing. The students are looking for individual and collaborative studying spaces; furnishings and electrical outlets should be next to each other; signage has to be clear and accurate; and the collections need to be easy to navigate and in some cases changed completely. The staff participated in a NELINET 2004 Space Planning Study and developed various recommendations. Some recommendations were implemented and other recommendations were discussed in 2008 with the Beacon Associates architectural firm, and the plan is to discuss these with the phase 3 and 4 renovations of the Hammond Building.

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Objectives Layout of Collections: Renovate the layout and flow of library collections to improve access and

user self-sufficiency. Individual, Group and Collaborative Spaces: Optimize library space to make available

individual (quiet), group and collaborative (technology-enabled) spaces to meet user needs for learning and study.

Finding Aids: Signage for library collections and services to improve access and user self-sufficiency will be installed.

Facilities: Improve furnishings and lighting in user spaces to facilitate learning and study. A Collaborative Learning Environment: Implement recommendations from the 2008 Plan and

the 2010 Architect's Plan.

Goal 3

The library staff will continuously explore means to enhance existing and provide new services for library users in order to meet their evolving needs and

expectations.

As library technology services evolve and improve, the librarians will analyze these services and purchase those services that facilitate ease of access, expedite the process and make it easier for the students and faculty to conduct their research. The library web site and the library catalog needs to remain current so the students and faculty can take full advantage and use the materials in the collections. Both the web site and the catalog have to be relevant, viable and usable. The staff will strive to provide enhancements to the catalog that will provide additional information. This includes providing interactivity links that provide book covers, user reviews, and tagging; easier and direct access to WorldCat and Google and Google scholar will be integrated into the web site. Services to speed up document delivery (e-books, additional full-text e-journals, etc.) will need to be added.

Objectives Self-service Interlibrary Loans: Investigate, evaluate and implement a means to facilitate self-

service ILL/document delivery services for users. Improve Delivery Options for Distance and Extended Campus Learners: Explore means to

provide cost-effective and expedient delivery. Research Aid to Faculty. Work within the structure of the university’s mission to assist with

the research needs of the faculty. The professional staff will continue to meet the collection Development needs of the academic

disciplines. Improve communication and outreach by reviewing the design and functionality of its Web site

in light of emerging Web technologies and evolving user needs and expectations.

Goal 4 Student enhancement and faculty teaching skills will be improved by the utilization of technologies provided by the library. (Utilizing Current and

Emerging Technologies)

As library technology services evolve and improve, the librarians will analyze these tools and purchase those services that facilitate ease of access, expedite the process, provide data for the library staff, and make it easier for the students and faculty to conduct their research. Technology enhancements

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are a means to better service. It will be utilized to provide new services such as digitization of the archives, better and consistent data collection and as indicated in Goal 3 services to speed up document delivery (e-books, additional full-text e-journals, etc.) will need to be added. Objectives

Emerging Technologies: Develop a structure and process to identify, evaluate and implement new technologies to enhance existing or provide new services to users.

Digitizing Projects: Implement the means to digitize special collections held by the library to improve visibility and access.

Digital Repository for Faculty Publications: Collaborate with faculty and administration to implement a digital repository of faculty publications.

Integrated Library System:

Goal 5

Developing staff skill and competencies will be of the utmost importance.

For the library to be successful as it moves forward it is recognized the library staff it is of the utmost importance. As staff learn and adapt to new skills and as the staff learn technology competencies they will be recognized and incorporated into the job descriptions. In addition all staff members will work to select and analyze key systems and workflows to identify areas where the staff can improve efficiency and effectiveness.

Objectives Work flow analysis. Identify core staff technology competencies and incorporate them into position descriptions for

all library staff. Identify, evaluate and implement collaborative means to enhance internal communication,

information-sharing and decision-making.

Goal 6

Graduating students will acquire sophisticated skills in evaluating information sources (Assessment)

An assessment plan that addresses the library services as they affected a student’s educational experience at Fitchburg State.

Objectives Create an assessment plan which addresses and defines library stakeholders, reporting

requirements, outcomes-based measures, and accreditation requirements. The staff will evaluate the adequacy, utilization, and impact of the library and information resources and services to improve and increase the effectiveness of these services. Assessment Plan

Ensure graduating students have developed competencies and skill in evaluating the quality of information sources appropriate to their field of study.

Investigate, select and implement models and tools for information literacy assessment.

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Mission Our mission is to enhance the learning experience for our students by providing appropriate resources and technologies to stimulate their intellectual growth, initiate a successful career path, and develop leadership skills. Working in collaboration with faculty we support the needs of the curriculum. We strive to teach students information literacy skills needed for lifelong critical thinking and learning.

Vision

The Amelia V. Gallucci-Cirio Library is committed to being the pre-eminent library in the Massachusetts state college system. By providing innovative and responsive services for all students and faculty the library will be the community’s first choice for information and a major component in

advancing and developing the intellectual growth and creative experiences of our students.

Values The Library staff recognizes the importance of providing services to all students, faculty and staff

We promote open access to information and ideas and recognize the user’s right to privacy.

We value a collection of materials, information resources, and services that will support the curriculum and teaching needs of the faculty

We are committed to advancing information literacy skills by providing instruction and resources

that meet the needs of our students.

We value cooperation with the academic departments, divisions, and other offices to achieve common goals for the good of the College.

We keep pace with emerging technologies and resources and integrate them into our services and

programs

We plan for library success through the development and assessment of clearly defined goals, objectives, and strategies.

We value a collegial atmosphere that allows input and discussion among all library staff.

We encourage the professional growth of all library staff through training and other opportunities.

We value providing an environment that is safe, inviting, attractive and conducive to study and

learning

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Access Services Annual Report Prepared by Linda LeBlanc, Access Services Librarian

This is an overview of the Access Services Department as a whole for the fiscal year covering July 2010 through June 2011. Included are statistics and analysis for each of our service units: Circulation, Distance Learning/Extended Campus, Interlibrary Loans, Reserves and Stacks. Personnel This year there were several changes in personnel and scheduling. In October, Sandra Ciccone, the part-time day Access Services assistant was hired for an AFSCME position with another department on campus. Jordanna Lawton moved from being an evening supervisor to fill the vacant part-time day Access Services position and Sherry Bossov was hired to fill the evening supervisor position. The firing freeze for the full time Circulation/Reserves library assistant position continued, however, in May we were able to hire a 6 month, part-time library assistant to take on some of the work load. We moved Jordanna Lawton into this position and hired Kristin Lortie to fill the part-time day Access Services position. The Access Services Librarian was out of the department a lot having to assist with reference and library instruction coverage as that department was down two librarians starting at the end of August; one librarian was hired in mid-December and another in mid-March making for an extremely challenging year.

Circulation Service Unit The Circulation Service Unit continues to be very busy with 13,195 items being checked out from our circulating collections. While this was a 14% decrease from last year’s high numbers it was still a 13% increase over FY2008 and FY2009. This decrease was due to a 21% drop in the circulation of items from the General Collection. Circulation for most of the other collections remained steady, but the DVD collection saw a 94% increase.

The Voyager system continues to work extremely well in relation to the daily process related to circulation, physical reserves, fines and fee notices, etc. We have entered our 3rd year of working with the Information Technology Department to download new

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july aug sept oct nov dec jan feb mar apr may jun TotalFY2011 Circulation 647 489 1,658 1,499 1,801 1,022 864 1,172 1,343 1,428 833 439 13,195FY2010 Circulation 830 688 1,333 1,735 2,175 1,407 1,044 1,466 1,499 1,634 890 561 15,262FY2009 Circulation 502 343 1,103 1,453 1,613 1,074 865 1,041 1,208 1,545 764 496 12,007FY2008 Circulation 476 266 931 1,537 1,508 1,108 794 1,231 1,328 1,787 798 355 12,119FY2007 Circulation 510 442 1,197 1,839 2,039 1,383 1,193 1,385 1,404 1,856 801 337 14,386

5 Year Comparison: Circulation Statistics

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student library registration information from the college’s Banner system into the Circulation module of our Voyager system to help minimize the amount of manual entry required otherwise. We have now begun using the same system to update returning students’ information.

Due to the staffing issues related to not having a Circulation/Reserves assistant, our goal this year for the service unit continued to be trying to maintain the mission critical services and workflow that impact on our students and faculty’s ability to get access to the items they need. While it was a tough year, we met this goal due to the extraordinary efforts and hard work of Kelly Boudreau, Sandra Ciccone and Jordanna Lawton. Unfortunately, this has also resulted in all non-critical work continuing to be put on hold until it reaches a critical point such as the reconciliation of revenue reports and updating of logs which have to be done for the end of year audit. Other work in this service unit such as our collection procedures relating to delinquent patrons and projects in the other service units have had to be put on permanent hold until the position can be filled.

A major change in the department’s policies and procedures was initiated in March of this year with the decision to stop charging a daily overdue fine for all of the circulating collections, except Reserves, and instead to charge a flat processing fee which was increased from $5 to $15 per item. The overdue fine for the Reserves collection was increased from $1 per day to $2 per day per item. As a result of this change all outstanding, non-Reserve overdue fines were waived and the policies were updated on the website and circulation desk signage.

The Gallucci study room was widely used by student, faculty and staff throughout the year. While there was only a 2% increase in the number of reservations made, the total number of people using the room showed an increase of 14%. The room’s usage continued to be varied: student group study sessions, student group projects, staff meetings, committee meetings, alternate meeting place for small classes when their classroom was unavailable, etc. There were 432 bookings for 1,888 users. Distance Learning/Extended Campus Service unit In its eleventh year of existence, due to staffing issues, we were unable to actively promote this unit and the services it provides to our growing distance learning and extended campus community as we have in the past. Instead we concentrated on maintaining the high level of quality services provided and the established connections we had built with the programs, faculty and students. We provide the following full range of library services:

• Library orientation and research instruction sessions available at extended campus sites and online • Specialized Research Guides • Borrowing privileges • Interlibrary Loans • Document delivery • Reference assistance – chat, email, phone, Skype and in person • Remote database access that only requires one logon/password to connect to all of the databases rather than each

database having a unique User ID and Password and a guest account for extended campus sites with students whose paperwork are in process during the first weeks of their course

• Reserves • Elluminate vRoom to “virtually meet” with students who couldn’t come to the library and as an option for research

instruction. This year both enrollment and the number of courses offered for distance learning increased while the extended campus programs, which heavily use these services, saw a slight decrease which is reflected in our statistics. The number of instruction sessions conducted at extended campus sites decreased by 50% and the number of students attending the sessions also decreased by 50%. There was a corresponding decrease across most of the service categories. That being said, phone reference saw a huge increase of 51% and email reference remained steady with just a slight 4.6% decrease, equaling 293 questions answered by the Access Services Librarian; this doesn’t include the questions coming in through the reference desk and being answered there as we don’t track those separately. The number of students electing to schedule an appointment with the Access Services Librarian to come to the library to do research and get research assistance remained steady. The request for Fitchburg State books to be delivered increased by 14.8%.

A total of six library orientation/instruction sessions were conducted for 129 students; five were located at extended campus sites and one was for an online extended campus course:

• 3 for courses through C.L. Brine; 2 at extended campus sites and 1 online

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• 1 for course through MEC • 1 for a course through Lowell Public Schools • 1 for a course through the Nashua River Watershed • All sessions were subject and/or database specific research instruction sessions with a brief overview of services.

183 Library accounts were activated either in person during the library orientation/instruction sessions or via the online application form. Of the Gallucci-Cirio Library owned materials requested this year, 100% were sent directly to the requestor with the articles being scanned and emailed while the books were checked out and then mailed to their homes. Despite the amount of full text articles available online through our subscription databases which students were able to access directly, we sent out an additional 113 articles that were only available from our print periodicals. We were able to fill 99% of the Interlibrary Loans article and book requests for our distance learning and extended campus community.

Interlibrary Loan Service Unit The Interlibrary Loan (ILL) service continued to be extremely busy this year. Total requests received were 4,978.

Analysis of the ILL borrowing in comparison to last year shows that despite the fact the total number of requests we received decreased by 36%, the number of total items we actually borrowed and were able to get for our patrons only decreased by 3%. This decrease was the same for both loans and copies. This resulted in the highest completion rate, 93%, we have achieved and is a 32% increase over last year. Our average turnaround time for copies was 1 day and 5.5 days for loans. Out of the 794 items we received through ILL for our Fitchburg State students, faculty and staff, we were able to borrow 93% of the material with no additional fees being assessed to the library. The remaining 7%, 52 items, where we were unable to find a free lender cost us $733 paid through our OCLC IFM account.

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Numberof

AttendeesFY 2007 196 235 235 11 11 52 52 18 16 47 66 7 178FY 2008 313 406 406 8 8 156 153 19 19 92 59 12 282FY 2009 206 218 218 17 17 88 85 9 9 74 47 10 213FY 2010 278 232 231 61 59 81 79 13 13 174 84 12 262FY 2011 183 113 113 70 70 24 24 3 3 166 127 6 129

Distributed Learning - 5 Year Comparison

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Analysis of the ILL lending (items we lent to other libraries for their patrons) in comparison to last year shows that despite a slight decrease of 2% in the total number of requests we received from other libraries wanting to borrow our materials the total number of items we actually lent out increased by 3%. In looking closer, the number of loans filled decreased by 5% while copies filled increased by 11%. The completion rate for materials lent increased by 4%. The average lending turnaround time (the time it takes from when we receive a request from another library to process that request) remained steady at 1 day.

Requests To Lender

Requests To Lender From WorldCat

Requests Cancelled

Requests Filled

Requests Filled (Loan)

Requests Filled (Copy)Requests Unfilled

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Requests To Lender 862 1340 -36%Requests To Lender From WorldCat 784 1338 -41%Requests Cancelled 14 15 -7%Requests Filled 794 819 -3%Requests Filled (Loan) 400 412 -3%Requests Filled (Copy) 394 407 -3%Requests Unfilled 62 517 -88%

Interlibrary Loan Borrowing Comparison FY2011/FY2010

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Consortium / Network Statistics (included in Borrowing & Lending totals above) Fitchburg State Borrowing ARC 174 Fitchburg State Lending ARC 504

MASS 520 MASS 1,678 WILL 143 WILL 239

Requests Received

Requests Received From WorldCat

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Requests Received 4116 4163 -1%Requests Received From WorldCat 4093 4149 -1%Requests Cancelled 58 64 -9%Requests Filled 3340 3216 4%Requests Filled (Loan) 1343 1416 -5%Requests Filled (Copy) 1997 1800 11%Requests Unfilled 789 938 -16%

Interlibrary Loan Lending Comparison FY2011/FY2010

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ILL Document Delivery Systems: We use a variety of delivery modes for sending and receiving Interlibrary Loan materials: Relais, email, post-to-web, fax, in-state van courier, U.S. mail and special couriers (UPS, FedEx, etc.). We received 72% of the document copies requested through online delivery with 149 coming through the Relais system and 135 through our department email account. These libraries were located in 21 states (AL, CT, FL, GA, IL, KY, LA, MA, ME, MI, MS, NH, NJ, NY, OH, PA, RI, TN, TX, VA, AND VT). The total number of documents we sent via Relais was 1,909 which was an increase of 6% over last year. These libraries were located in 49 states (Missouri was the only exception) plus D.C., Puerto Rico, Canada, Mexico and Turkey. Reserves Service Unit The Library’s Reserves Service continues to be an essential service for our faculty and students and this year it was busier than ever. The number of professors using the service increased by 8%. The number of courses for which materials were placed on reserve had a slight 5% decrease. There was a 9% decrease in the number of items placed on physical reserve. Despite the decrease in items there was still a 3% increase in the usage of the reserve materials by students. Because of the number of online resources the library provides and the option for professors to post their materials through the Blackboard and Elluminate coursewares, we expected to continue to see a decrease in the amount of materials placed on ERes, instead the number of items on ERes remained steady. With the increase in the number of faculty using our reserves service and the vacant Circulation/Reserves assistant position continuing to be frozen due to the budget, the level of superior service that we have been able to provide in the past has continued to suffer a bit in relation to our turnaround speed of being able to process incoming items to make them available for the students. When the department is at full staff we are able to provide a turnaround speed of a few hours to a day (in the busiest time periods). Under our current staffing level it is now 2 to 7 days. Once we are able to fill the vacant position, one of the first goals will be to raise our level of service back up to “superior”.

Stacks Service Unit Shelving remains at a premium. Phase 1 of the library’s space redesign continued this year. There were a lot of small shifts throughout the year to accommodate construction on the 4th floor and due to several roof leaks. Additional shelving was placed on the 4th floor and the shifting of the General Collection books in the E’s through the L’s to make room for future growth in the collection was completed. Throughout the year we focused as much time and effort as our limited staffing permitted to focus on shelf-reading throughout all of the collections to make sure that materials were in their correct locations and returned items were placed back on the shelves for patrons to find. Another ongoing task which has also been limited due to staffing is the shifting of items within the various collections as new items are purchased shelves in some areas are too full while in others the weeding of material has left open spots. Storage space in the audio/visual bins is very tight as that collection continues to grow. Our plan to purchase a new bin this year was placed temporarily on hold for other budgeting priorities, but we hope resume purchasing a new bin each year as needed in FY2011. Study Room Usage Reservations Participants 2008 264 1,182 2009 339 1,244 2010 423 1,659 2011 432 1,888 Expanding Activities and Projects

• The Hammond building renovation resulted in the redesign of the Access Services office layout as the space was decreased to allow room for the new atrium and front entrance for the building.

• Continued to develop Voyager Access Reports for the Library Director, Access Services Department and the Periodicals Department.

• Developed and began an Embedded Librarian pilot with Lynne Kellner, professor in Behavioral Sciences. Embedded into her HMSV3500 and PSY8100 courses through Blackboard. The goal of the

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pilot is to refine the service with a focus on extending it as an option to our Distance Learning and Extended Campus courses.

• The Library Web site’s organization and basic content continues to be maintained partially by Linda LeBlanc. Working with Heather Pellerin, Information Technology, and Jenny Fielding, Reference Librarian. Starting in April with the hiring of Jason Simon, Technology and Serials Librarian, the main responsibility for the site shifted to him.

• Continued to look for new products and software as well as a workflow analysis of the service units to look for ways to improve efficiency and the quality of services.

• Implemented the switchover to online only Interlibrary Loan request forms; no longer using paper forms.

• Linda LeBlanc, working with Nancy Turnbull, Technical Services Librarian, continued serving as the system administrator for the Voyager system.

• Major projects that we have had to place on hold due to the current vacant Circulation/Reserves position:

• The reviewing and updating of training materials and departmental manuals. • The continued exploration of ways to more fully integrate Blackboard as a tool for training and

communicating with our student assistants and their implementation. • Reaching out to other libraries to try to establish free interlibrary loan lending agreements with

libraries who normally charge lending fees. • Customizing some of the features in the OCLC Resource Sharing system of our Interlibrary Loans

service unit such as establishing Group Holdings and Custom Holdings Paths to help streamline part of the online workflow in placing borrowing requests.

• The integration of the WorldCat Knowledge Base and the PubGet software integration in the OCLC Resource Sharing system of our Interlibrary Loans service unit to provide faster access to electronic resources such as journal articles and e-books.

• The expansion of the document delivery service to on-campus faculty and students. • Plans to develop and implement a strategy to promote the department’s service units to new students,

faculty and staff as well as outreach to the current on-campus, extended campus and distance learning community students and faculty who may be unaware of what is available to them.

Miscellaneous • We participated in ARC and CMRLS meetings related to Circulation and Interlibrary Loan. • The Access Services Librarian served as a member of the Academic Policies, Promotions and NEASC

Committees. • The Access Services Librarian served on two librarian search committees, serving as the chair of one. • Due to the library having two open librarian positions the Access Services Librarian spent a large

amount of time out of the office covering the Reference Desk and conducting on campus library instruction sessions.

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Instruction Summary Prepared by Jenny Fielding

Classroom Teaching and Curriculum The Instruction Program had a busy year, conducting 103 sessions - 49 in the Fall semester, 50 in the Spring, and 4 in the Summer. These numbers represent a slight decrease (4 classes) from the prior academic year, however, the librarians were severely understaffed during Fall 2010, and so simply maintaining the number of classes offered during this year represents a strong success. In addition to Linda LeBlanc spearheading efforts for Education classes, Kate Wells’ hire in December 2010 allowed her to take on several classes in Spring 11, which contributed to the solid number of classes offered that semester. Jenny Fielding taught the remainder of the classes (81 of 103). The foremost goal of the program during this staffing shortage was to maintain service, while remaining as flexible as possible in accommodating faculty requests.

There were 109 classes with 2,293 attendees. The outreach flyer regarding the instruction program was significantly revised and distributed via faculty email and inboxes in the Fall, and exclusively through email in the Spring. As a result of promotion and outreach to new and existing faculty, several departments brought classes to the library that had not previously done so – Business, Music, and Nursing – and invitations to present in class-specific situations were fulfilled for Biology. The Writing 1 and Writing 2 curriculum were also revisited and revised in light of the Information Literacy Plan (see below) to include multimedia content and hands-on exercises related to internet searching and evaluation, citation tracking, and other research skills. Planning This year the instruction program coordinator, Jenny Fielding, created the University’s first formal Information Literacy Plan. Then entailed working with the feedback of the other Fitchburg State librarians, the library Director, and performing extensive research into models of other libraries, as well as the ACRL Information Literacy Competency Standards for Higher Education. The full plan may be viewed: http://fitchburgstate.libguides.com/content.php?pid=6334&sid=39583 Libguide Updates Also in concert with the curriculum revisions and the new Information Literacy Plan, the Libguides for Writing 1 and Writing 2 were overhauled to better reflect the content of these sessions, and the stated educational goals of the IL Plan. Future and Goals The new Information Literacy Plan outlines goals for the instruction program moving forward. A pilot program integrating librarian-taught classes and numerous touch points with a Writing 2 class is being piloted in Spring 2012, with the anticipated results demonstrating greater retention and proficiency of library skills. Assessing and reporting on these pilot efforts will be a focus of the Spring/Summer 2012, with recommendations to follow. A number of the librarians – specifically Jenny Fielding, Kate Wells, and Linda LeBlanc – are also working with several classes in a more traditional embedded model, providing advanced resources and support to a specific course. These efforts are already yielding enhanced cooperation and collaboration between the library and a number of academic departments. As part of the NEASC goals as well as the IL Plan, the library will also spearhead a conversation on information literacy in the current curriculum and how we may be better able to integrate these skills more fully within the library and across disciplines. Assessment efforts remain a future focus for the program, and the Writing 2 pilot program is expected to yield data that can be used to further the program, as well as inform future assessment efforts. Pre- and post-tests will be revisited and amended to yield valid data that can be used as a benchmark for library instruction pedagogy moving forward.

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Library Instruction Program Total Instruction Sessions (Past 10 Academic Years)

Breakout of Instruction Sessions AY 10/11 Fall 2010 Spring 2011 Summer Total Undergraduate 43 48 2 93 Graduate 6 2 2 10 Extended/DL N/A N/A N/A 6 Total 49 50 4 109

Instruction Sessions by Department Biology 3 Business 2 Communications Media 1 Criminal Justice 5 Education 10 English (non W1/W2) 6 -Writing 1 21 -Writing 2 22 Exercise & Sport Science 5 History 8

Human Services 4 Italian 1 Music 1 Nursing 4 Political Science 1 Psychology 2 Sociology 4 Speech 3

Instruction for Extended Campus and Distributed Learning: 6 Classes (Graduate Level; Education Dept.), 129 attendees Chemistry, Computer Science, Economics, Geophysical Sciences, Industrial Technology, and Mathematics did not schedule sessions in AY 10/11.

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Periodicals Prepared by Jason Simon, Serials and Technology Librarian, Joanne Dennis, Library Assistant and Robert Foley, Library Director

In March of 2011, Jason Simon assumed responsibility of managing the Serials and Periodicals collections. To meet with current industry standards and behavior of library users, the library is transitioning from hard copy to electronic where it is relevant, possible, and desirable. To this end the following was completed:

1. Five database aggregator services were investigated for possible purchase. The goal was to ascertain if the cost of individual journal subscriptions could be used to purchase databases. They were: Criminal Justice Periodical Abstracts, America: History & Life, Historical Abstracts, Education Research Complete, Art & Architecture Complete, ProQuest Legacy. An aggregator is a database service that provides indexing and abstracts research capabilities and access to some full-text e-journals. The librarians analyzed these 6 services by comparing the library’s individual periodical subscriptions to the journals that are provided in these services to see if the services carried the journals. If electronic access was provided, if the cost of the FSU individual periodicals in each service equaled or exceeded the database subscription cost and the format was compatible (pdf) the periodicals would be cancelled for 2012 and the funds used to purchase these databases. It was decided to purchase:

o Criminal Justice Periodical Abstracts (CJPA), July 2011- o Education Research Complete July, 2011-

2. Approximately 60 existing Individual subscriptions/titles were identified as being available in electronic format and online access will begin in Jan. 2012

The current collection consists of 645 periodicals, of which 404 are in electronic format. A shelf count inventory was undertaken by Joanne Dennis with the assistance of Susan Cheries in October, 2010. It was to ascertain the correct count of the number of bound journals, the number of reels of microfilm and the beginning and ending dates of the print journals. The results indicated:

• Approximately 1,650 titles. • 2nd floor volume count: 20,162 • Special Collection volume count: 112 • 2nd floor microfilm reel count: 7,462 reels

In addition to this, with the assistance of Joanne Dennis, all holdings records were corrected and updated. The digital Journal aggregator (Serials Solutions) and the catalog now accurately represent the individual titles collection holdings. Throughout this process we standardized our format so as to create better overlap reports for identifying duplicate content between different aggregators, our digital holdings and our print holdings. In concert with this, we also centralized the location of our records for managing individual journal subscriptions, including both print and electronic. Further discussion is needed and a policy needs to be decided regarding inputting the aggregator holdings i.e. JSTOR into the catalog. Keeping to the above goals, a significant number of volumes and materials were removed from the collection and replaced with their digital equivalents. The professional staff undertook a project in the spring to identify journals that were on the shelf in either print format or microfilm reels format and compared them to existing electronic databases to see if it was necessary to keep them. Criteria used included: format, the electronic version had to be available in pdf format; art journals were excluded; and the Gale Cingage databases were not included (they are provided by the Mass. Board of Library Commissioners and the subscriptions are dependent on the state budget). The comparison with JSTOR I-III was completed and titles from A-J were compared to the EBSCO and ProQuest databases. By doing this we were able to identify and remove 1,586 bound volumes and 169 microfilm reels. This project simplified the holdings records in the journal aggregator by deleting duplicate and confusing records, (a concern raised at the Library Advisory Committee by various faculty members) and freed up space so that shelving could be removed and extra student study space could be provided. Create a single holdings list of journals with restricted editing access. Include currently received (periodicals master list) subscriptions and holdings for all titles. We have also centralized our records of digital aggregators by converting data that was previously stored in single spreadsheet to a more robust database, which, stored on the library’s server, provides up to date content to the new website as well as providing more stable record management for internal use.

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Reference

Prepared by Kate Wells, Reference & Special Collections Librarian

The reference desk saw increased usage and growth in services during AY 2010/11 with several changes to staffing throughout the year. Staffing & Scheduling A turnover of staff resulted in staffing shortages with only three full-time and one part-time librarian providing reference service from July-December 2010. Despite this extreme staffing shortage, the reference desk remained staffed during advertised hours and reference interactions continued to increase. In December 2010, Kate Wells was hired as Reference & Special Collections Librarian with half of her time committed to participating in reference and instruction. In March 2011, Jason Simon was hired as the Technology & Serials Librarian with responsibilities to assist with staffing the reference desk. With the addition of two new hires, the desk was staffed with a rotation of five full-time librarians and one part-time librarian. During Fall and Spring semesters, the reference desk was staffed 72 out of the 84 hours that the library was open, or 85% of open hours. The standard schedule is as follows: Monday-Thursday, 9am-8:30pm Friday, 9am-5pm Saturday, 12pm-5pm Sunday, 1pm-11pm

*Extended reference chat is offered from 8:30-11pm during the week before final exams. During the Summer semester, the reference desk is staffed as follows: Monday-Friday, 9am-5pm During breaks, the reference desk was not staffed but librarians are available for consultation as needed by patrons. Reference Service The statistical tracking system developed and implemented in the previous year was continued to assess data to illustrate usage patterns, peak service times, and the distribution of the types of questions received at the desk. Data is collected according to the following divisions:

o Type of question (-5 min. reference, +5 min. reference, technology or directional) o Mode of interaction (in-person, chat, email or phone) o Day and Hour of interaction

Highlights from this data include (for full statistics, please see Statistics, Section B below):

• Reference librarians answered a total of 6,314 reference inquiries at the desk. This is an increase of 11.5% compared to last year’s total.

• Reference inquiries specifically labeled Distributed Learning were 293 • In-person inquiries continue to make up the majority of our contact with patrons with 77% of our interactions happening

in person. This percentage of total inquiries is on trend with previous years, however, the raw number of total inquiries saw an increase of 10% over AY 09/10.

• Chat reference (via Meebo chat service) continues in popularity with patrons. At 15% of total inquiries, this mode is on trend with the previous year, however, the raw number of total inquiries saw an increase of 17% over AY 09/10.

• Chat reference is the only mode of interaction that remains constant throughout the day. In-person, email and phone all decline from 4pm onwards. It is noteworthy that chat reference continues to stay steady throughout the evening indicating that patrons increasingly complete research remotely during evening hours.

• There was a marked increase in the number of reference “+5” interactions with an increase of 63% compared to AY09/10. This type of question made up 23% of the total inquiries this year. This indicates that librarians are increasingly providing in-depth, research-oriented assistance.

• Technology related questions continue to make up a large amount of all reference interactions staying on par with the previous year at 38% of the total types of inquiries. These questions spike at the beginning of each semester, especially in September, and then decline throughout the remainder of the term.

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• Extended chat reference service continues to be offered during the last week of term and first week of finals, however, librarians noticed a decline in the total numbers of interactions overall. It was noted that very few questions were asked during the finals week and a decision was made in AY11/12 to focus on the last week of term before finals only.

• Patterns of usage remain stable compared to previous years with the following trends continuing: o Time of Day – the busiest time of day is from 1pm-2pm; from 5pm through the remainder of the day shows a

steady decline. o Day of Week – The busiest days of the week are Monday-Thursday (all over 18% of the total inquiries) with a

steep decline on Friday, Saturday and Sunday (all under 10% of total inquiries). Saturday continues to be the slowest day of the week making up only 4% of all inquiries on average.

o Monthly – September is the busiest month of the year. Reference is steadily busy across the remainder of Fall and Spring terms with unsurprising dips during winter break and summer sessions.

LibGuides – Research Guides The library continues to utilize the LibGuide product to create subject and course specific resource guides. The guides were available from the library web site and were often embedded in course Blackboard sites so that students can directly link to the appropriate research tools for their course work. Total hits have declined compared to the previous two years, but the guides still remain popular with both faculty and students.

Collection Development Librarians worked actively with their liaison departments to identify resources to be added to the collection, as well as researching and adding resources to support new courses in the curriculum. Each librarian was responsible for literature review, resource selection and ordering, and participating in the evaluation of proposed and existing databases, periodicals and standing orders. Librarians continued with ongoing weeding of the print collections and discarding duplicates and outdated material.

Statistics A. Reference Staffing & Scheduling (Weekly average for Reference desk)

Summer 2010: 40 Academic YEAR : 66.5

B. Reference Inquiries

Total Reference Desk Inquiries: 6,314 Total Distributed Learning Inquiries: 293 Total Archives & Special Collections Inquiries: 145 Total Reference Inquiries: 6,752

• Personal Contact 5,647 • Virtual Contact 1,105

0500

10001500200025003000350040004500

Number of Total Hits on LibGuides over Time

2007-08 2008-09 2009-10 2010-11

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WEB Site Usage Compiled by Jason Simon: Serials and Technology Librarian

The library staff began using Google Analytics in July 2009 to analyze the WEB site usage. Fitchburgstate.edu launched in mid-October of 2010. Previously the site used was FSC.edu, which ended October 9, 2010. There was a gap in between October 9th and October 14, 2010 when the new site began. Google Analytics analyzes the library web site only; it does not analyze off-site services. 2010 2011 Visits 96,846 85,175 Unique Visitors 18,525 18,596 Views of pages on this site 226,038 202,260 Unique Views 153,187 Average Page Views per Day 2.33 2 Top content page overview Main Page (library/index.cfm) 126,667 (59.9%) 116,386 Main Page (library) 3,766 (1.7%)

Database page (library/articles) 67,258 (29.8%) 62,309 Library Hours (library/hours) 4,760 (2.1%) 818 (off site service) Library Articles (library/articles/news) 2,700 (1.2%) 3,259 Bounce Rate 42.6% 48.85% New Visits 18.3% All traffic sources overview Direct Traffic 46,115 (47.6%) 33,604 (39.4%) Search Engines 28,806 (29.7%) 21,969 (25.7%) Referring Sites 21,935 (22.6%) 29,602 (34.7%)

214 130

947 794 798

441 368

557 653 705

444

263

0

200

400

600

800

1000

Total Desk Inquiries, FY 10-11 Total = 6314

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Technical Services Report Prepared by Nancy Turnbull, Technical Services Librarian

In 2010 and 2011 the technical services department saw the benefits of the work done to compile statistics in previous years. Requests for statistics were filled promptly and with increasing confidence in their accuracy. Statistical patterns also began to emerge.

Projects Inventory In 2011 technical services began using the Library Stacks Management System to perform inventory. LSMS is a free program developed to compensate for the lack of an inventory module in Voyager. LSMS uses Access Reports to generate a list of current items. An operator then uses a scanner to read barcodes from items in the stacks. If a mismatch occurs the operator is alerted with a beep. After some experimentation with the program it was decided that inventory would no longer be limited to summer but would become a year round activity. Mrs. Susan Cheries scans items as her workload permits and Mrs. Patricia Langevin uses the reports generated by the program to resolve any discrepancies and update the OPAC. As a result of using the LSMS, inventory has become more accurate and use of the barcode scanner has greatly reduced the time spent scanning in the stacks. Archives and Special Collections The technical services department worked with Mrs. Kate Wells, reference and special collections librarian, on several projects this year. When Mrs. Wells began to organize materials in the Archives and Special Collections room she found numerous uncataloged items. These materials were brought to the technical services department for cataloging and processing. Some of the more significant items were 2 copies of the 1898 New Topographical Atlas of the County of Worcester, Massachusetts. The technical services department has also pulled a number of novels published before 1900 from the general collection for evaluation. Since many of the titles and authors are no longer as familiar to readers as they once were these books are being researched before being removed from the collection. Several of the novels were found to have covers designed by Margaret Armstrong, an art nouveau era book designer whose works are actively sought by collectors. This project is proceeding slowly as each individual book must be evaluated. Any significant materials have been reprocessed into the special collection. Mrs. Wells has also been producing finding aids for many of the special collections in the archives. As these documents are completed they are being entered into the OPAC. A link to the full finding aid in the Libguides is part of each record. Hopefully, having these items in the catalog will enhance their discoverability. Loeb Classics The Loeb Classics are a set of ancient Greek and Roman works with the original language on one page and an English translation on the facing page. Loeb Classics are considered standard fare in academic libraries. Because the source material for Loeb is limited to ancient texts, new reprints are often exactly the same as what is already on the shelf. Mrs. Patricia Langevin took responsibility for evaluating our current holdings of these materials. Books that were duplicates were weeded and removed from the collection and catalog records were updated. Cataloging For 2010-11 cataloging backlogs were minimal. The library did receive donations of children’s and young adult books from Professor McCaffrey. Copies of Masters theses were also cataloged and processed into the collection.

Collection Development and Weeding Materials Acquisition The library is making steady use of our credit card. The ability to purchase from online resources such as Amazon.com has resulted in the library being able to fill orders quickly. Weeding Weeding the collection continues. Although fewer items were weeded this year than in 2010, the numbers are still substantial.

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Voyager Acquisitions Technical services continue to send monthly reports to the librarians showing the status of orders and funds. OPAC (Online Public Access Catalog) The library OPAC continues to be enhanced. A decision was made to separate the bibliographic record into 2 views; brief and full. The change was made because long records were pushing the holdings information out of view on the page. By limiting the amount of information in the brief view the patron can see the holdings information without having to scroll down the page. A link to more information shows up directly beneath the bibliographic information. Additional search fields were also added to the OPAC making it possible for patrons to search by table of contents, and genre.

Statistics OPAC This year the department has completed its first full year tracking OPAC search statistics. This information comes from an existing Access Reports search, OPAC Search Log: Total Searches By Day. A monthly analysis of this report shows how many searches were successful and how many failed. The ability to see the search string in the report also helps to determine why a search failed. Technical Services is using this information to help make the OPAC more user-friendly. Since a majority of failed searches are due to spelling errors the “Search resulted in no hits” box in the OPAC was edited to say ”Search resulted in no hits. Please check your spelling.”

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Archives/Special Collections

Prepared by Kate Wells, Reference & Special Collections Librarian

The University Archives & Special Collections (the Archives) experience great growth in Fiscal Year 2010/11. In December 2010, Kate Wells was hired as Reference & Special Collections Librarian providing a librarian with dedicated responsibility for the Archives for the first time. Several major projects were accomplished during the year as outlined below.

Physical Environment The Archives are housed in Room 302 of the library. Several projects were accomplished to achieve greater environmental control over the space in order to provide increased physical maintenance of the items housed in the space. These include:

• Rearrangement of existing furniture to better define the research area from material storage and work and processing areas.

• Removal of extraneous and unused furniture and supplies by Facilities. • Reorganization of processing supplies to better utilize existing storage space. • Creation and organization of shelving space dedicated to backlog of unprocessed materials.

Special Collections • The Special Collections consists of cataloged, published materials. Several projects were undertaken to improve the

conditions of the Special Collections. • Completed a shelf inventory resulting in identifying a large number of uncataloged or mis-cataloged items and identifying

several missing titles. Uncataloged and mis-cataloged items were sent to Technical Services to be corrected. • A major shelf shift and shelf cleaning ensured items were appropriately shelved according to standards for rare materials. • Created shelf space for oversized and folio items. • Moved approximately 75 items related to Massachusetts history from the general History stacks into Special Collections. • Moved approximately 100 items of value from general Literature stacks into Special Collections.

University Records and Manuscript Collections After an initial review of existing policies, forms and collections, the following projects were undertaken to support access and use of the University Records and Manuscript Collections. • Updated Deed of Gift contract, Research Use Guidelines, Mission and Collection Development statements. • Revised the researcher use statistics sheet. • Redesigned and updated the Special Collections webpage with updated policies and finding aids. • Coordinate and managed a summer internship to process University President records. • Partnered with Technical Services Librarian to create MARC catalog records for all archival collections. • Created finding aid template according to national archival standards in DACS format. • Updated finding aids for Coolidge papers, Wolkovich papers and Gallucci-Cirio records into new template. • Reprocessed and updated finding aids for the Ashby Bird Observatory records and the Alumni Association collection. • Processed and created finding aids 20 individual collections totaling over 23 linear feet, including Ball papers, Baker

autobiography, Hemphill papers, Lufkin papers, Haskins records, Crocker papers, Adams notebook, Goodman notebook, Dougall notebooks, Sipili records, Italian American Citizens Club of Leominster records, St. Anna Parish records and the Center for Italian Culture records.

• Accessioned two new collections totally nearly 12 linear feet including the Crandall Burrows scrapbook and the W. Barnett Pearce records.

• Identified and researched Antonelli v. Hammond court case in University Records and supplied Dr. Wagner and Dr. Weiser research which lead to the Fall Constitution Day program to happen in 2011.

Research and Instruction Research use of the collection increased dramatically compared to previous years. The total number of appointments increased by 83.5% from the previous year. The total number of folders/items used increased by 143% with 552 folders from archival collections and 203 Special Collections items being used. The average length of research appointment was 58 minutes and the average number of items used per researcher was 4.6. The vast majority of research requests (130) occurred in-

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person and by appointment with the Special Collections Librarian, however, 15 requests were received via email and telephone and were completed remotely with research done by the Librarian.

Three instruction classes were offered in archival research methods to the following courses: ENGL 1200, HIST 1500 and HIST 2225. A total of 59 students attended these sessions. In two of these courses, assignments utilizing the Archives were required. It is clear that providing instruction has a direct and immediate effect on the use of the materials.

Collection Statistics

Major Area: Shelves: Linear Feet: Special Collections (published items) 107 321 University Records 252 777 Manuscript collections 192 389

551 1487

By Collection: Boxes: Shelves: Linear Feet: University Records collection

Records 441 222 666 Banners & Artifacts 24 11 33 Graphics (Photographs) 13 3 9 Graphics (Slides) *~3000 slide negatives housed in cabinet Graphics (oversized) * 5 drawers of oversized prints Graphics (architectural drawings) *~200 drawings Graphics (glass slide negatives) *~50 items Unprocessed materials _3 69____________________

478 259 777

Manuscript collections

MS 1, Cormier papers 133 47 141 (unprocessed) 7 21

MS 2, Moon papers 74 17 51 (unprocessed) 4 12

MS 3, Salvatore papers 112 42 126 (unprocessed) 5 15

MS 4, Coolidge papers 1 .4 MS 5, Ashby Bird Observ. records 4 2 4 MS 6, Alumni Association records 7 2 4.8 MS 7, Kent papers *moved into University Records MS 8, FPL-WPA records 2 .8 MS 9, Wolkovich-Valkavicius papers 1 1 MS 10, Gallucci-Cirio records 4 1.5 4 MS 11, Center for Italian Culture rec. 5 1.5 3.2 MS 12, Groskvitz records 3 3.4 (MS 14-20 inclusive) 1 .4 MS 14, Ball papers MS 15, Baker papers MS 16, Hemphill papers MS 17, Haskins records MS 18, Lufkin papers MS 19, Miller papers MS 20, Crocker papers (MS 21-26, 28) 1 .4 MS 21, Adams notebook

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MS 22, Dougall papers MS 23, Goodman papers MS 24, Brodien-Jones papers MS 25, Sipila records MS 26, Farnum papers MS 28, St. Anna Parish records MS 27, Italian-American Cit. Club 2 .75

350 389

Usage Statistics 2006 2007 2008 2009 2010 2011

Instructional Classes 4 0 0 0 0 3 Displays 4 1 1 0 0 0

Total Collections Use

Appointments 41 18 67 36 79 145 Researchers 41 35 19 9 9 123 Folders Used 211 98 242 184 227 552

By Collection Over Time University Archives

Appointments 41 - 67 36 79 145 Researchers 41 14 - - - 123 Folders Used 211 74 218 180 180 552

Cormier Papers (Jan-Jun)

Appointments - 18 - - - 0 Researchers - 18 17 7 5 0 Folders Used - 24 9 4 35 0

Salvatore Papers (Jan-Jun) Appointments - - - - - 4 Researchers - 3 2 2 2 2 Folders Used - - 15 - 12 21

Other Collections (Jan-Jun) Appointments - - - - - 4 Researchers - - - - - 3

Folders Used -

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Gallucci-Cirio Endowment/Center for Italian Culture Prepared by Robert Foley, Library Director

The activity for the Center encompasses purchasing materials for the CIC Library and for the general collection. The collection development policy addresses these areas and items purchased cover a wide variety of subjects and materials. Materials are selected to serve the community, the courses presently offered on campus and materials in the general collection are made available nationwide. We look at Roman and Classical History, the history of Italy, Western European culture, Italian-American history, etc. The attached statistical summary documents the purchases and details the location of the items. The items purchased during 2011 included the annual subscription to Ancestry.com (Library edition) for the Italian-American history course, videos for the Italian culture course, and books documenting and analyzing the contributions of various artists such as Tintoretto, Veronese and Titian. The CIC collection was staffed by Ms. Michèle Wronski from September to March 2011.

Center for Italian Culture Services

2009 2010 2011 (Sept-Feb) Visitors 80 129 Item Circulation 24 44 Phone Inquiries 135 68 E-mail Inquiries 2,997 1,525 Displays 4

Activities 27 16 17

Circulation Statistics-General Collection (selected) 2008 2009 2010 2011 Books DE Greco-Roman World 1 2 DF Greece 9 7 9 22 DG Italy 48 34 31 40 E184.I8 Italian-Americans 2 14 6 PA Classical Lang & Lit 61 66 67 72 PC Romance Language 5 12 11 12 PQ Romance Literature 145 124 84 74 Totals 268 243 203 222 CDs 231* 153* 247* 150* Videos 76 103 158** 306**

*Includes all music genres and it is not easily defined among operas, musical theater, orchestral works, etc. **Includes all videos

Database Usage 2009 2010 2011

Sessions Searches Sessions Searches Sessions Searches Docts. Ancestry. Library edition 570 12,295 1,274 23,179 386 7,649 9,638 Heritage Quest 42 155 JSTOR 8,955 18,798 15,063

Reserves Usage-General Collection 2010 2011 Books 38 43 Videos 17 1

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Endowment Activities-General Collection Purchasing: 2011 Items Expenditures CDs ------ --------- Videos-DVDs 15 $310* Books 67 $4,307 Misc. -------- Periodical Subscriptions 14 $1,500 Database Subscription(s) 2+ $6,000 Computer Services $1,500

*Three videos ($57) were incorrectly paid from the CD budget line item when they should have been paid from the Video budget line item

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Collection Development Prepared by Robert Foley, Library Director and Nancy Turnbull, Technical Services Librarian

Statistically, we purchased approximately 1,168 volumes, 124 DVDs, received 1,130 donations, and spent $434,752 for all materials. This included $45,543 for books; $158,866 for subscriptions; $804 for media materials; $216,291 for electronic databases. As a continuation of the 2009 plan to expand the databases coverage for Biology it was decided to forego Biology book purchases and add back runs of BIOSIS/Biological Abstracts. The library now provides coverage from 1955 to the present. Finally, year end funds from the VPAA’s office ($32,500) were combined with a onetime special allocation to purchase the archival issues of JSTOR IV-IX.

Distribution of accessioned items by prefix/call number: LC call number 2009-10 2010-11 A* 1 AV/CD 77 67 AV/DVD 55 17 AV/VHS 7 B* 113 105 Children’s 156 139 C* 10 2 CIC 44 15 D* 128 148 E* 74 83 F* 40 34 G* 97 80 H* 440 304 J* 75 41 K* 58 44 L* 142 119 M* 32 40 N* 102 52 Oversized 3 10 P* 320 217 Q* 215 154 R* 135 100 Reference 16 7 S* 9 3 Special Collection* 2 T* 128 48 U* 8 10 V* 3 Z* 9 10 Y.A. 495 227 In processing 173 310 Total 3,164 2,389

Volumes/books withdrawn from the collections 2006 2007 2008 2009 2010 2011

449 1,105 3,225 7,823 5,193 7,155 Activities in the Periodicals area included the continuation of analyzing/comparing the print subscriptions with the electronic databases and this resulted in canceling 33 titles and comparing our microfilm reels and print holdings with our electronic databases and this resulted in discarding 169 reels and discarding 1,586 bound volumes. Finally, 916 sheets of microfiche were withdrawn from the ERIC collection because they were available online.

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Journal, databases and standing orders deleted/withdrawn from the collections: These include subscriptions that became available in existing online database subscriptions or the cost exceeded $1,000 per year

and a continued subscription could not be justified. Titles Amount

Journals 33 $4,882 Databases 17 Titles included FirstSearch, MBLC titles and web sites Standing Orders 3 ---

Bound periodical columns and microfiche withdrawn from the collections:

These include volumes and reels of microfilm that were withdrawn because the issues are electronically available. Bound volumes 1,586 ERIC microfiche 916 Microfilm reels 169

Database Activities

With the demise of the Central Massachusetts Regional Library System, the librarians needed had to decide on the purchase on the free databases they provided. It was decided to not renew Grolier’s Encyclopedia and Encyclopedia Americana. The staff decided to pick up the cost to Science Online in 2011, LexisNexis and Issues and Controversies in 2012. In addition it was decided to cancel the print subscription to Children’s Literature Review and purchase the database. There was a request from Richard DesRoches (B. Admin. Dept.) to subscribe to the FASB Accounting Standards Codification database. FASB offers a classroom/instructor subscription (one user name which would be used by class students only. Finally, the database package provided by the Mass. Board of Library Commissioners (MBLC) added various titles are marked as Jan. 2011- in the following list.

Added to the library’s services:

Ageline (comes with subscription to PsycARTICLES) Art Image Gallery & Cinema Image Gallery

Biographic Resource Center: African Americans (Jan. 2011-)* Biography in Context (Jan. 2011-)*

Biological Abstracts/BIOSIS, 1955-87 (Archival access) European Views of America: 1493-1750 (Jul 2010-)*

FASB Accounting Standards Codification JSTOR Arts & Sciences IV-IX (Archival Collection)

Opposing Viewpoints in context (Jan 2011-)* ProQuest Black Newspapers (Jan, 2011-)*

Science in Context (Jan 2011-)* U S History in Context (Jan, 2011-)*

World History in Context (Jan, 2011-)* *Databases added by the MBLC at no charge

Cancelled from the collection:

OCLC changed their First Search (per search charging) structure, the titles with the phrase “Availability Ceases” were FirstSearch databases and are no longer available.

CWI (CONTEMPORARY WOMEN'S ISSUES) (availability ceases 6-30-11)

DISSERTATION ABSTRACTS ONLINE (availability ceases 6-30-11) ECO (availability ceases 6-30-11)

ENCYCLOPEDIA AMERICANA GEOBASE (availability ceases 6-30-11)

GPO Monthly Catalog (availability ceases 6-30-11) GROLIER’S ONLINE ENCYCLOPEDIA

MDX Health (availability ceases 6-30-11) PAPERSFIRST (availability ceases 6-30-11)

PROCEEDINGS FIRST (availability ceases 6-30-11) SIRS RESEARCHER (availability ceases 6-30-11) WORLD ALMANAC (availability ceases 6-30-11)

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2010/2011 Materials Expenditures per department Dept. Journals Databases SO Books Videos Audios Total Discipline based Spending

FTE per FTE Bio/Chem/Grad $5,817 $12,082 $1,284 $1,912 $195 $21,290 146.43 $145.39 Science Ed. Bus Admin $1,764 $6,060 $1,955 $1,982 $11,761 477.70 $24.62 Children's Lit See English Criminal Justice $11,551 $1,825 $136 $1,734 $15,246 280.80 $54.29 Comm. Media $2,133 $5,306 $33 $1,898 $9,370 588.64 $15.92 Counseling $2,261 $2,261 36.58 $61.81 CS/CIS $2,049 $12,893 $631 $1,829 $311 $17,713 145.28 $121.92 Earth Science SEE Geography $0 Economics $1,173 1931 $189 $3,293 14.60 $225.55 EDUC/Voc Ed/Occ Ed $17,541 $4,504 $282 $2,970 $25,297 732.91 $34.52 English/Literature $3,855 $16,014 $2,932 $2,300 $25,101 199.72 $125.68 EXSS $5,476 $6,559 $168 $1,736 $13,939 183.87 $75.81 General $4,150 $57,882 $366 $57 $51,205 Geography $3,864 $2,804 $3,854 $10,522 24.34 $432.29 History $5,681 $12,106 $452 $4,537 $153 $22,929 109.39 $209.61 Honors Program $1,824 $1,824 Human Services $1,873 See SOC $1,621 $3,494 71.00 $49.21 Industrial Technology $2,836 $1,696 $1,593 $1,510 $7,635 247.27 $30.88 Languages $1,072 $1,072 Library $2,456 $150 $572 $3,178 Mathematics $2,147 $341 $118 $1,602 $4,208 30.14 $139.62 McKay $217 $217 MUSIC $199 $5,113 $968 $6,280 Newspapers SEE General $0 Nursing $26,164 $5,944 $350 $1,937 $34,395 299.07 $115.01 Philosophy $375 $1,107 $1,482 Political Science $5,873 $4,319 $599 $1,758 $12,549 40.60 $309.09 Psychology $13,099 $13,547 $3,495 $30,141 170.74 $176.53 Science $1,215 $1,215 Sociology $13,517 $6,310 $0 $1,969 $157 $21,953 44.47 $493.66 $142,213 $178,549 $11,538 $43,698 $1,005 $0 $377,003 Humanities (Art, Languages, Music, Philosophy) $13,172

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Library Personnel

The Library staff is the heart of the Library and they are committed to providing the best service possible to the FSU community – whether on campus or off campus

Kelly Boudreau, Library Assistant III, Access Services Dept., Sherry Bossov, Part time Assistant, Access Services Dept., (Nights) Nov. 2010- Susan Cheries, Library Assistant III, Technical Services Dept. Sandra Ciccone, Part time Assistant, Access Services Dept., Jan. 2008- Joanne Dennis, Library Assistant III, Periodicals Department Jennifer Fielding, Library Associate, Reference Dept. Robert Foley, Director Natasha Kahn, Associate Librarian, Reference Dept., resigned August, 2010 Patricia Langevin, Library Assistant III Technical Services Jordanna Lawton, Part time Assistant, Access Services Dept., June 2010- Linda LeBlanc, Assistant Librarian, Access Services Dept., Kristen Lortie, Part time Assistant, Access Services Dept., June 2011- Kerry McGuirl, Part time Reference Librarian, Sept, 2009- Nay Richey, Part time Assistant, Access Services Dept., July 2010 Teresa Pierce, Principal Clerk, Director’s Office. Jason Simon, Serials and Technology Librarian, March 2011- Nancy Turnbull, Library Associate, Technical Services Dept. Kathryn Wells, Reference and Special Collection Librarian, Dec. 2010-

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LIBRARY HOURS 2010-2011

http://www.fsc.edu/library/about/hours.cfm (978) 665-4478

SUMMER SESSION

July 12-August 13, 2010 Monday-Thursday 8AM-8PM Fridays 8AM-5PM Saturdays Noon-5PM Sundays Closed

AUGUST INTERSESSION

August 16 – September 1, 2010 Monday-Fridays 8AM-5PM

Closed Saturdays and Sundays

FALL 2010 REGULAR HOURS

Begin September 2, 2010 Monday-Thursday 7:45AM-11PM Fridays 7:45AM-5PM Saturdays Noon-5PM Sundays 1PM-11PM

HOLIDAYS

September 4 Saturday Closed September 5 Sunday Closed September 6 Monday Labor Day Closed October 9 Saturday Closed October 10 Sunday 1PM-5PM October 11 Monday Columbus Day 1PM-11PM November 10 Wednesday 7:45AM-9PM November 11 Thursday Veteran’s Day 1PM-11PM November 24 Wednesday 7:45AM-5PM November 25 Thursday Thanksgiving Closed November 26 Friday 7:45AM-5:00PM November 27 Saturday Closed November 28 Sunday 1PM-11PM

FINAL EXAM SCHEDULE December

December 10 Friday 7:45AM-10PM December 11 Saturday Noon-10PM December 12 Sunday 1PM-Midnight December 13-16 Monday-Thursday 7:45AM-Midnight December 17 Friday 7:45AM-5PM December 18 Saturday Noon-10PM December 19 Sunday 1PM-Midnight December 20 Monday TBA, depending on weather

INTERSESSION SCHEDULE

December 21, 2010-January 18, 2011 Monday-Fridays 8AM-5PM

Closed Saturdays, Sundays and Holidays

33

SPRING 2011 REGULAR HOURS Begin Jan. 19, 2011

Monday-Thursday 7:45AM-11PM Fridays 7:45AM-5PM Saturdays Noon-5PM Sundays 1PM-11PM

HOLIDAYS

February 19 Saturday Closed February 20 Sunday 1PM-5PM February 21 Monday President’s Day 1PM-11PM March 11-12 Saturday-Sunday Closed March 13-17 Monday-Friday 8AM-5PM March 18 Saturday Closed March 19 Sunday 1PM-11PM April 16 Saturday Closed April 17 Sunday 1PM-5PM April 18 Monday Patriot’s Day 1PM-11PM

FINAL EXAM SCHEDULE

May 9-21 May 8 Sunday 1PM-Midnight May 9-12 Monday-Thursday 7:45AM-Midnight May13 Friday 7:45AM-10PM May 14 Saturday Noon-10PM May15 Sunday 1PM-Midnight May 16-17 Monday-Tuesday 7:45AM-Midnight May 18-20 Wednesday-Friday 8AM-5PM May 21-22 Saturday-Sunday Closed

INTERSESSION May, 2011

Monday-Friday 8AM-5PM Closed Saturdays, Sundays and Holidays

SUMMER SESSION I

May-June 2011 Monday-Thursday 8AM-8PM Fridays 8AM-5PM Saturdays noon-5PM

Sundays Closed http://www.fsc.edu/library/libraryhours.html

(978) 665-4478

34

Yearly Statistics Access Services

CIRCULATION COUNT TOTALS

July Aug. Sept. Oct. Nov. Dec. Jan. Feb. Mar. Ap. May Je Total 647 489 1,658 1,499 1,801 1,022 864 1,172 1,343 1,428 833 439 13,195

Patron Type Adjunct Faculty Administrator/Staff 284 Emeritus Faculty 44 Extended Learning 161 Faculty 790 Graduate Students 688 Guest Card Interlibrary Loans 1,208 Lifelong Learning 173

Special ID 192 Undergraduates 6,239 Upward Bound/Summer Bridge 83 ARC (Worcester) 3 WILL (Mass. Public Higher Ed) 18 Misc* (Non FSC Patron Types) Renewals (all patron types) 3,328 Display 14 Mending 7

Material Type*

Audio Visual 456 Books 7,057

Equipment See Reserves Fine Arts 7

*Count does not include renewals

Location* Children's Literature 820 CIC 17

General 5,891 Young Adult 320

Reference 5 Archives Items do not circulate

Oversize 107 Fine Arts 7

*Count does not include renewals

RESERVES MATERIAL COUNT Faculty/Courses Summer II Fall Winter Spring Summer I Total FY Faculty 7 70 0 74 5 156 Courses 8 109 0 100 5 222 Reserve Items 38 770 0 648 11 1,467 Physical: Books 11 425 0 242 3 681 Articles 2 27 0 152 0 181 Other 0 70 0 52 1 123 Totals 13 522 0 446 4 985 E-Res: Articles 23 240 0 182 6 451 Other 2 8 0 20 1 31 Totals 25 248 0 202 7 482 Items Totals: 38 770 0 648 11 1,467

35

Circulation Summer II Fall Winter Spring Summer I Total FY Physical: Books 24 1,002 0 474 9 1,509 Articles 0 52 0 50 0 102 Other 0 144 0 103 0 247 Totals 24 1,198 0 627 9 1,858 E-Res: Articles 109 6,348 0 3,334 57 9,848 Other 4 161 0 546 1 712 Totals 113 6,509 0 3,880 58 10,560 Total Usage:137 7,707 0 4,507 67 12,418

DOCUMENT DELIVERY SERVICES Interlibrary Loans

Interlibrary Loans: FSU borrowing for students, faculty and staff Total Requests: 862 Completed: 794 Originals: 400 Copies: 394 Interlibrary Loans: FSU lending to other libraries Total Requests: 4,166 Completed: 3,340 Originals 1,343 Copies 1,997 Walk-in Interlibrary Loans (WILL): 18 Reciprocal arrangements with the other 28 Massachusetts public higher education libraries ARC Worcester area Libraries: 3 Reciprocal arrangements with the Worcester academic libraries

Materials supplied from the Gallucci-Cirio Library collections and interlibrary loan items for

the Extended Campus/Distributed Leaning students and faculty

Interlibrary Loans Total Requests: 27 Total Completed: 27 Originals: 3 Total Completed: 3 Copies: 24 Total Completed: 24

Items provided from Library collections

Total Requests: 183 Total Completed: 183 Originals: 70 Total Completed: 70 Copies: 113 Total Completed: 113

36

Full-text Articles from the electronic databases Sessions Searches Full-text documents retrieved 186,287 754,207 208,236

Reference

Total Reference Desk Inquiries: 6,314 Total Distributed Learning Inquiries: 293 Total Archives & Special Collections Inquiries: 145 Total Reference Inquiries: 6,752

FY2 007 FY2 008 FY2 009 FY2 010 FY2 011Sessions 61,068 116,933 113,527 131,655 186,287Searches 277,593 340,583 529,596 604,274 754,207Full-text Doct. Retrieval 135,924 131,919 182,637 175,541 208,246

0100,000200,000300,000400,000500,000600,000700,000800,000

Five Year Comparison

0

200

400

600

800

1000

1200

Year-to-Year Total Inquiries

AY10-11

AY09-10

AY08-09

AY07-08

37

502 8%

1253 20%

1288 20%

1211 19% 1159

18%

628 10% 273

4% 0

200

400

600

800

1000

1200

1400

1600

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

1793 28%

1476 23%

2368 38%

675 11%

Total Inquiries by Type, FY 10-11

-5 Reference

+5 Reference

Technology

Directional

4851 77%

360, 6%

132, 2% 973 15%

Total Inquiries by Mode of Contact, FY 10-11

Desk

Phone

Email

IM (Meebo)

38

Library Instruction

2007 2008 2009 2010 2011

Sessions 133 82 92 116 109 Students 2,583 2,678 1,929 2,522 2,293

0

100

200

300

400

500

600

700

800

Total Reference Interactions by Hour, FY 10-11

2007 2008 2009 2010 2011Sessions 133 82 92 116 109Students 2,583 2,678 1,929 2,522 2,293

0

500

1,000

1,500

2,000

2,500

3,000

Five Year Comparison

39

Library Holdings/Materials Format

Volumes Total 208,519 E-Books Total 1,001 Audio-Visual Total 2,920 Equipment Total 0 Fine Arts Total 251 Microfilm Collections Total 17 Microfilm Items Total 124,259 Bound Journal volumes Total 18,688 Current Subscriptions Print/microform - Periodicals, standing orders, microfilm 750 Full text electronic journals - Individual electronic subscriptions, full-text journals from full-text databases only 2,349 Electronic reference sources & aggregator services – Total number of electronic info resources/databases 140 Current serial titles-Number of full text journal/serial titles in all formats, includes duplicates and electronic titles from full text journal databases only 3,199 Unique titles- Number of unique journal titles in databases 41,210

40

Library Holdings/Materials Location

Volumes Archives 1,370 Children's 8,811 General 185,943 Oversized 2,401 Reference 6,155 Young Adult 3,119 CIC 720 Total 208,519 E-Books Total 1,001 Audio-Visual Archives CD 7 DVDs 4 VHS 3 General Audio Disks 2,452 DVDs 347 VHS 27 Center for Italian Culture CD 19 DVDs 43 VHS 18 Total 2,920 Equipment Count is being reorganized Fine Arts Total 251 Microfilm Collections Total 17 Microfilm Items General collection (MSS reels) 170 Periodicals (reels) 7,293 Microfiche-ERIC 88,308 Microbooks 28,488 Total 124,259 Bound Journals Gen. Collection 18,576 Spec. Collection 112 Total 18,688

41

Financial Report

Prepared by Robert Foley, Library Director

ALLOCATIONS

The major accounts for the Library include: Special Fees $422,439 (including faculty development funds); GCE $123,915; Work-study $12,400; and the Amelia Gallucci-Cirio account provided $28,500, however $12,500 is allocated for the Center for Italian Culture administrative assistant. Additional Special Fee funds ($34,500) were allocated to

purchase the full-text journals in JSTOR IV-IX. Miscellaneous funds were derived from the FSU Foundation.

EXPENDITURES

Expenditures for the Library totaled $614,625. Employee travel expenses were $995; personnel totaled $107,261; administrative expenses were $10,559; operational services were $56,478; there were no equipment purchases; library materials totaled $434,752; minor construction $417, Information Technology & Telecommunication were $4,163

SIGNIFICANT PURCHASES

New databases Ageline A supplement to the PsycARTICLES subscription Art Image Gallery & Cinema Image Gallery Replaced CAMIO Biological Abstracts/BIOSIS, 1955-87 Funds from Biology allocation FASB Accounting Standards Codification Funds from business Administration allocation JSTOR Arts & Sciences IV-IX (Archival Collection) End of year funds

In addition the library purchased 38 toner cartridges for a cost of $2,599 (we started using remanufactured cartridges) and there was $558 worth of maintenance for the public access printers.

Equipment, Furniture No significant purchases were made

42

ALLOCATIONS 2011 Account Number Amount Received College Work Study F 13 $12,400 Continuing Education T 10 $123,915 College Fee T 65 $417,847 College Fee: Travel Pool T65 Pool $600 New Faculty Grants T65 NFC1 (new faculty funds) $0 Alumni: Adopt A Book A 21 $0 Foundation: Adopt A Book L2471B $0 Foundation: Annual Donation L2471A $114 Foundation: Gallucci-Cirio Acct C2505 $15,000 FSC Foundation: Gallucci-Cirio Acct Grant G2118 $0 Kinsley Trust Fund T61 1040 $0 Extraordinary Budget Requests T65 EBRQ $0 Special Projects (toner cartridges) T65 … 1002 $0 JSTOR T65…PROI $12,111 JSTOR T65…PROJ $22,389 (Chronicle of Higher Ed) T65 RESV $3,992 $608,368 Foundation Purchases F1003 $1,497.40

43

Spending Plan 2011 Total Sub-totals T65 T10 C2505 F13 T65 POOL L2471A B00 - Regular Employee Related - Travel B01 Travel (Out of State) $0 B02 Travel (In state) $4,200 $2,600 $1,000 $600 B03 B05 B00 Total: $ 4,200 C00 - Special Employee/Contracted Services C01 PT. Librarians $15,904 $14,904 $1,000 C05 Work Study $38,800 $22,400 $4,000 $12,400 C09 Pt. Library Assts. $42,420 $23,000 $19,420 8FOO FSC Admin Reimbursement $0 C00 Total: $ 97,124 D00 - Pension and Insurance Related D13 Medicare $800 $450 $350 D00 Total: $ 800 E00 - Administrative Expenses E01 Office Supplies $3,700 $3,000 $200 $500 E02 Printing Supplies $6,000 $6,000 E12 Memberships $1,800 $1,800 E00 Total: $ 11,500 F00 - Facility Operational Supplies F1610 Monographs $46,817 $34,165 $7,988 $4,550 $114 F1611 Periodicals $154,500 $132,000 $21,000 $1,500 F1612 Microfiche $0 F1613 Audio CDs $450 $450 F1614 Govt. Docts. $0 F1615 Interlibrary Loans $400 $400 F1616 Pamphlets $0 F1617 Online Searching $177,200 $112,000 $59,200 $6,000 F1619 Bindery $0 F1620 Standing Orders $16,200 $16,200 F1621Videos $500 $500 F1622 Microfilm Subs $0 F00 Total: $ 396,067

44

Spending Plan 2011(Cont’d) Total Sub-totals T65 T10 C2505 F13 T65 POOL L2471A J00 - Operational Services J4623 Computer Network $53,335 $42,478 $9,357 $1,500 J56 Food Services $400 $400 J00 Total: $ 53,735 K00 - Equipment Purchases K07 Office Furniture $0 K00 Total: L00 - Equipment Lease and Rental, Maint. and Repair $0 L00 Total: N00 - Construction and Improvements Building $0 N00 Total: U00 - Information Technology Expenses U03 Software License $900 $900 U07 ADP Equipment $3,200 $3,200 U10 ADP Equipment-Maint. $2,350 $2,350 U00 Total: $ 6,450 Department FOAPAL Total: $569,876 $569,876 $417,847 $123,915 $15,000 $12,400 $600 $114

45

Expenditures-2011 Total Sub-totals T65 T10 C2505 F13 T65 T65 T65 T65 T65 T67A7 L2471A POOL PROI PROJ RECR RESV A00 Regular Employee Compensation A08 Overtime Pay $181 $181 A00 Total $181 B00 - Regular Employee Related - Travel B01 Travel (Out of State) $305 $132 $173 B02 Travel (In state) $690 $223 $240 $227 B00 Total: $995 C00 - Special Employee/Contracted Services C01 PT. Librarians $20,384 $20,384 C05 Work Study $4,517 $2,570 $1,948 CC5 Work Study $31,677 $15,428 $3,848 $12,401 C09 Pt. Library Assts. $49,093 $23,874 $13,648 $11,571 8FOO FSC Admin Reimbursement $0 C00 Total: $105,670 D00 - Pension and Insurance Related D13 Medicare $1,410 $896 $289 $225 D00 Total: $1,410 E00 - Administrative Expenses E01 Office Supplies $3,483 $3,229 $254 E02 Printing Supplies $4,160 $4,160 E12 Memberships $2,460 $1,860 $600 E13 Advertising Expense $398 $398 E14 Exhibits-Displays $57 $57 E00 Total: $10,559 F00 - Facility Operational Supplies F1610 Monographs $45,543 $32,189 $8,934 $4,307 $114 F1611 Periodicals $158,866 $132,374 $21,000 $1,500 $3,992 F1612 Microfiche $0 F1613 Audio CDs $57 $57 F1614 Govt. Docts $0 F1615 Interlibrary Loans $0 F1616 Pamphlets $104 $104

46

Expenditures-2011 (Cont’d) Total Sub-totals T65 T10 C2505 F13 T65 T65 T65 T65 T65 T67A7 L2471A POOL PROI PROJ RECR RESV F1617 Online Searching $216,291 $115,830 $59,960 $6,000 $12,111 $22,389 F1618 CD (Read) $189 $189 F1619 Bindery $679 $679 F1620 Standing Orders $11,841 $11,841 F1621 Videos $747 $494 $253 F1622 Microfilm Subs $266 $266 F1623 Streaming Video $170 $170 F00 Total: $434,752 J00 - Operational Services J4623 Computer Network $54,184 $44,478 $8,206 $1,500 J56 Food Services $285 $22 $263 J98 Reim. Travel & Other Expen. $2,010 $2,010 J00 Total: $56,478 K00 - Equipment Purchases K07 Office Furniture $0 K00 Total: $0 N00 - Construction and Improvements Building N50 Non-Major Facility Infra Maint./Repair $417 $417 N00 Total: $417 U00 - Information Technology Expenses U03 Software License $899 $899 U07 ADP Equipment $1,987 $1,987 U10 ADP Equipment-Maint. $1,277 $1,277 U00 Total: $4,163 Total: $614,625 $614,625 $416,426 $118,673 $13,871 $12,401 $400 $12,111 $22,389 $2,272 $3,992 $11,795 $114

47

2011 Budget and Expenditures Comparison Budgeted Sub-totals Expenditures Sub-totals A00 Regular Employee Compensation A08 Overtime Pay $0 $181 A00 Total $0 A00 Total $181 B00 - Regular Employee Related - Travel B01 Travel (Out of State) $305 B02 Travel (In state) $4,200 $690 B00 Total $4,200 B00 Total $995 C00 - Special Employee/Contracted Services C01 PT. Librarians $15,904 $20,384 C05 Work Study $38,800 $4,517 CC5 Work Study $31,677 C09 Pt. Library Assts. $42,420 $49,090 8FOO FSC Admin Reimbursement C00 Total $97,124 C00 Total $105,668 D00 - Pension and Insurance Related D13 Medicare $800 $1,410 D00 Total $800 D00 Total $1,410 E00 - Administrative Expenses E01 Office Supplies $3,700 $3,483 E02 Printing Supplies $6,000 $4,160 E12 Memberships $1,800 $2,460 E13 Advertising Expense $398 E14 Exhibits-Displays $57 E00 Total $11,500 E00 Total $10,558 F00 - Facility Operational Supplies F1610 Monographs $46,817 $45,543 F1611 Periodicals $154,500 $158,866 F1612 Microfiche $0 $0 F1613 Audio CDs $450 $57 F1614 Govt. Docts $0 $0 F1615 Interlibrary Loans $400 $0 F1616 Pamphlets $0 $104 F1617 Online Searching $177,200 $216,291 F1618 CD (Read) $0 $189 F1619 Bindery $0 $679 F1620 Standing Orders $16,200 $11,841 F1621 Videos $500 $747 F1622 Microfilm Subs $0 $266 F1623 Streaming Video $170 F00 Total $396,067 F00 Total $434,753

48

2011 Budget and Expenditures (Cont’d) Budgeted Sub-totals Expenditures Sub-totals H00 - Consultant Services $0 $0 H00 Total $0 H00 Total $0 J00 - Operational Services J4623 Computer Network $53,335 $54,184 J56 Food Services $400 $285 J98 Reim. Travel & Other Expen. $2,010 J00 Total $53,735 J00 Total $56,479 K00 - Equipment Purchases K07 Office Furniture $0 $0 K00 Total $0 K00 Total $0 L00 - Equipment Lease and Rental , Maint. and Repair $0 $0 L00 Total $0 L00 Total $0 N00 - Construction and Improvements Building N50 Non-Major Facility Infra Maint./Repair $0 $417 N00 Total $0 N00 Total $417 U00 - Information Technology Expenses U03 Software License $900 $899 U07 ADP Equipment $3,200 $1,987 U10 ADP Equipment-Maint. $2,350 $1,277 U00 Total $6,450 U00 Total $4,163 Totals Budgeted Totals Expenditures Totals $569,876 $569,876 $614,624 $614,624

49

Appendix A Online Database Usage Statistics While there is a standard for measuring database usage statistics, not all providers use it. The following is a summary of usage by database title: session (patron logons); searches conducted; and the number of documents (citations and/or full-text items) retrieved. For example 1 patron would log onto 1 database, conduct 23 searches and retrieve 34 items. This chart only reflects usage statistics for titles used in 2010 and 2011. Titles that were cancelled in 2010 are not available on this sheet.

Title 2011 2010 2010 2010 2011 2011 2011 Expend. Sessions Searches Docts. Sessions Searches Docts. Academic One File State funded 6,388 14,329 6,961 6,919 17,042 7,227 Academic Search Premier EBSCOhost 27,149 116,313 58,485 26,543 115,943 47,400 ACM Digital Library $3,796 450 338 417 275 155 136 Ageline (Jul 2010-) 1,037 4,860 Agricola FirstSearch 18 AH Search FirstSearch 132 71 America: History & Life $3,578 1,732 8,095 2,630 11,735 American Reference Book Annual $150 20 30 73 110 Ancestry: Library Edition $2,475 1,274 23,179 43,680 386 7,649 9,638 Art Museum Gallery (Includes Cinema Image Gallery)July 2010- $2,475 105 273 Avery Index to Architectural Periodicals $1,696 1,006 4,767 1,633 7,921 A-Z Maps Online $420 Biographic Resource Center: African Americans (Jan. 2011-) State funded 40 105 21 Biography in Context (Jan. 2011-) State funded 267 701 440 Biological Abstracts BIOSIS $2,676 1,190 5,085 1,977 9,650 Biological Abstracts BIOSIS Archival $6,013 Biology Digest FirstSearch 223 Biomedical Reference Collection EBSCOhost 1,264 6,256 177 1,918 9,773 149 BioOne1 $3,393 241 407 246 335 768 478 Books in Print Plus FirstSearch 102 58 Business and Company Resource Center State funded 274 991 180 370 1,271 266 Business Source Premier EBSCOhost 2,255 7,945 2,531 3,016 11,989 2,517 CINAHL Full-text Plus $3,429 3,162 14,378 5,817 4,025 19,412 5,436 Cinema Image Gallery (Comes with Art Image Gallery) July 2010- 47 97 College Source/Career Foundation $890 64 14 59 22 Columbia Int'l Affairs Online (CIAO) $844 190 515 283 115 312 113 Communication & Mass Media Complete $5,306 2,484 8,186 2,277 3,468 13,858 2,611 Computers and Applied Sciences Complete $4,618 1,084 4,960 243 1,827 8,481 255 Contemporary Literary Criticism State funded 92 155 5 143 208 4 CREDO Reference unlimited $3,326 2,086 6,617 3,845 2,464 6,636 4,280 Criminal Justice Abstracts with full-text ProQuest 78 259 15 Curriculum Resource Center $1,551 134 112 1,610 168 5,890

50

Title 2011 2010 2010 2010 2011 2011 2011 Expend. Sessions Searches Docts. Sessions Searches Docts. CWI (CONTEMPORARY WOMEN'S ISSUES) FirstSearch 13 36 Daily Life through America/ History $619 166 2,405 164 902 Directory of Open Access Journals (DOAJ) WEB site Dissertation Abstracts Online FirstSearch 211 255

eBook Collection EBSCOhost Package $19,170

ECO FirstSearch 129 EDGAR WEB site Educator’s Reference complete State funded 881 2,247 922 928 2,656 1,090 Encyclopedia Americana Regional Funds 72 612 Statistics not used ERIC/Ebsco EBSCOhost 5,056 27,478 66 5,359 28,611 60 ERIC/IES Full-text 1993- WEB site Not provided by vendor European Views of America: 1493-1750 EBSCOhost 1,420 6,901 EXPANDED ACADEMIC INDEX ASAP (Gale) State funded 1,415 2,714 1,443 1,230 1,027 924 FASB Accounting Standards Codification (Jan 2011) $850 Not provided by vendor ForernsicNetBase $2,515 293 105 160 131 45 57 Funk & Wagnall's New World Encyclopedia EBSCOhost 996 4,683 32 1,645 8,044 23 Gale Virtual Reference State funded 526 990 254 410 1,114 253 Gender Inn FirstSearch General Business File ASAP State funded 265 810 136 346 772 87 General OneFile/General Reference Center State funded 889 1,877 1,094 1,129 2,308 1,086 General Reference Center Gold State funded 273 691 56 600 1,192 339 GEOBASE FirstSearch 105 32 GEOREF $2,384 1,175 5,565 3,317 16,074 Global Issues in Context State funded 188 209 126 GPO Monthly Catalog WEB site 17 GreenFILE EBSCOhost 978 4,719 1,694 8,027 1 Grolier Multimedia Encyclopedia State funded 89 110 statistics not used Health and Wellness Resource Center EBSCOhost 262 1,185 362 Health Reference Center State funded 661 1,822 542 622 1,534 447 Health Source: Consumer Edition EBSCOhost 1,661 7,881 941 2,213 11,227 595 Health Source: Nursing/Academic EBSCOhost 1,717 8,292 858 2,346 12,332 806 Heritage Quest $2,475 97 534 42 155 Historical Abstracts $3,578 1,490 6,892 2,485 11,011 Historical New York Times $6,098 440 1,308 1,117 961 2,760 2,157 History Cooperative State funded Not provided by vendor In the First Person WEB site Issues and Controversies Regional Funds 316 1,324 4,544 150 993 5,469 JSTOR Arts & Sciences I $4,000 3,791 19,715 3,791 8,955 18,798 15,063 JSTOR Arts & Sciences II $2,000 All JSTOR usage stats are combined

51

Title 2011 2010 2010 2010 2011 2011 2011 Expend. Sessions Searches Docts. Sessions Searches Docts. JSTOR Arts & Sciences III $5,250 All JSTOR usage stats are combined JSTOR Arts & Sciences IV $32,180 All JSTOR usage stats are combined (archival fee for JSTOR IV-IX JSTOR Arts & Sciences V All JSTOR usage stats are combined JSTOR Arts & Sciences VI All JSTOR usage stats are combined JSTOR Arts & Sciences VII All JSTOR usage stats are combined JSTOR Arts & Sciences VIII All JSTOR usage stats are combined JSTOR Arts & Sciences IX All JSTOR usage stats are combined Knovels ChemEssentials WEB Site Library Information Science & Technology EBSCOhost 1,061 5,243 1,740 8,584 Abstracts Literature Criticism Online- State funded 95 151 56 Children’ Literature Review Literature Resource Center State funded 861 2,166 1,776 1,064 4,809 3,404 LitFinder State funded 55 221 56 MAS Ultra-School Edition EBSCOhost 1,732 8,325 177 Massachusetts History (45 titles) State funded 288 629 22 587 1,289 17 Massachusetts Newsstand State funded MassChip WEB site MastreFile Premier EBSCOhost 1,546 5,715 969 2,260 9,432 1,445 MathSciNet $341 299 600 28 87 MDX Health WEB site Medline EBSCOhost 1,965 9,849 2,725 14,269 Mental Measurements Yearbook $1,833 1,316 5,973 589 1,854 8,966 448 Military & Government Collection EBSCOhost 1,067 4,397 89 1,780 8,541 142 MLA Directory of Periodicals MLA Int'l Bib 1,104 5,525 1,835 9,256 MLA International Bibliography $5,389 1,464 7,943 1,444 2,661 14,345 Morningstar (Cancelled 6/30/11) $5,210 18 112 114 375 Music Online $5,113 464 2,453 2,237 2,092 13,784 22,364 NCJRS WEB site News bank (8/11-) State funded Newspaper Abstracts FirstSearch 0 Newspaper Source EBSCOhost 1,501 7,219 1,087 2,399 11,049 1,032 Opposing Viewpoints in context (Jan 2011- State funded 31 118 136 PapersFirst FirstSearch 1 9 Primary Search EBSCOhost Proceedings First FirstSearch 2 6 Professional Development Collection Educator's Research Complete EBSCOhost 1,628 7,462 892 2,248 10,170 728 Project MUSE $10,625 964 1,656 1,407 1,285 1,958 1,522

52

Title 2011 2010 2010 2010 2011 2011 2011 Expend. Sessions Searches Docts. Sessions Searches Docts. ProQuest Biology Journals ProQuest 2,191 7,240 403 2,019 6,646 193 ProQuest Black Newspapers (Jan, 2011-) ProQuest 1,993 6,496 56 ProQuest Computer Science Journals ProQuest 2,111 6,745 171 1,985 6,511 228 ProQuest Criminal Justice (includes Criminal Justice Periodicals Index) ProQuest $1,825 3,642 13,029 4,311 3,568 13,244 4,035 ProQuest Curriculum Package $13,405 ProQuest Education Journals ProQuest 3,622 14,613 7,761 3,157 11,669 5,126 ProQuest Health Management Journals ProQuest 2,158 7,032 450 1,995 6,527 248 ProQuest National Newspapers (25) ProQuest 2,158 4,595 11,126 3,964 ProQuest Nursing & Allied Health Journals ProQuest 2,222 7,370 1,177 2,061 6,896 1,025 ProQuest Psychology Journals ProQuest 2,429 8,333 2,534 2,369 7,681 1,749 ProQuest Science Journals ProQuest 2,170 6,977 388 2,036 6,650 312 ProQuest Social Science Journals ProQuest 2,196 7,102 223 2,104 6,919 400 PsycArticles $7,675 4,631 18,896 7,913 4,832 19,505 6,163 Psychology and Behavioral Science EBSCOhost 3,571 16,840 2,759 4,560 21,930

PsycInfo $5,872 3,878 20,823 4,599 24,694 3,304 PubMed EBSCOhost 26 Regional Business News EBSCOhost 986 4,843 1,669 8,249 RELIGION & PHILOSOPHY COLLECTION EBSCOhost 1,238 5,557 348 1,884 8,809 28 Safari Tech Books $4,479 2,113 440 3,203 230 249 269 Science in Context (Jan 2011-) State funded 53 248 2,356 Science Online $1,120 256 514 1,590 238 508 1,471 Serials Directory EBSCOhost 992 4,775 1,654 7,960 SIRS Researcher FirstSearch 76 65 SOCINDEX with Full Text $6,310 3,687 16,417 3,574 4,437 18,360 SPORTSDiscus with full text $6,559 3,629 13,725 4,948 4,074 17,672 3,007 Student Resources in Context State funded 17 44 4,494 Teacher Reference Center EBSCOhost 1,660 9,125 17 2,062 10,776 27 U S History in Context (Jan, 2011- State funded 187 497 United States Law Week $3,475 Stats. not provided 121 World Almanac EBSCOhost 32 16

World Almanac for Kids Online World History in Context (Jan, 2011-) State funded 187 497 WORLDCAT $3,743 2,452 2,078 205

Totals

157,173 597,656 213,511 186,299 754,207 208,236