annual general meeting › documents...research and care improvements at international conference...
TRANSCRIPT
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Annual General Meeting 30 September 2015
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Our year in numbers
Over half a million outpatient contacts
70,000 planned inpatient and day case treatments
Just under 80,000 people attended our emergency department or urgent
care centre
Almost 55,000 emergency admissions
Over 4,300 babies born in our maternity units or supported at home births
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Access to treatment
Cancer care – diagnosis and treatment
targets all met
18 week referral to treatment – 2 of 3 targets
met
99.78% of patients received key diagnostic
tests within 6 weeks
85.5% of patients treated or admitted via ED
within 4 hours
54.6% of stroke patients spent more than
90% of their stay in a stroke unit
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What our patients say
• 95% of patients say they would
recommend our hospitals
• 3,157 expressions of thanks
• Complaints less than 0.45% of
overall patient contacts
What our staff say
Only 64% satisfied with quality of care they are able to provide
Worst national score for job satisfaction and recommending
RCHT as a place to work or receive treatment
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Investing in new technologies and facilities
Over £20million invested in new equipment and
buildings during 2014/15
• A second £2million TrueBeam Linear Accelerator
• Dementia Friendly Environments including a
specialist older person’s ward
• Pharmacy Robot
• Electronic Prescribing
• Online requests and results for clinical imaging
and pathology diagnostic tests
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Building our reputation for research and innovation
• 90% increase in number of people taking part in research
• Achieved world firsts in recruiting to new national and international
diabetes and cancer studies
• Innovation Club supporting staff to develop research and ideas
• RCHT registered the second highest number of innovations in the
local Area Health Sciences Network
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Working Together
• Improving patient flow and redesigning patient pathways with our Health
and Social Care partners
• Increasing our links with the Voluntary Sector to support patients in the
community (ie, Age UK ‘Welcome Home’)
• Working with independent sector partners to deliver and improve services
(ie, Mitie, Cofley)
The Cove Macmillan Support Centre
• Continuing to enhance patient experience
through the work of the RCH Charity, our
Leagues of Friends, Volunteers and partners
such as Macmillan
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One+All | We Care Awards
Trust+Respect:
• Kevin Bolt, Payments
and Contracts Manager
& UNISON staff-side
representative
Working Together:
• Point of Care Team
Inspiration+Innovation:
• Interventional Radiology &
Vascular Access Team
Care+Compassion:
• Dialysis Unit Team
Pride+Achievement
• Jo Pope, Assistant
Practitioner
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Pride+Achievement
Many teams and individuals have gained national recognition for
excellence and improving quality, including:
Paediatric team presents
research and care
improvements at international
conference
Adult Inpatient Diabetes Nurse
specialists commended for
development of simulation
training programme
RCHT achieves accreditation
as a centre of excellence for
Venous Thromboembolysm
prevention
Cardiac Catheter Laboratory
team among first invited to join
international registery
Tommy’s
award for
obstetric
specialist’s
care of
compelx
pregnancies
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Looking forward 2015/16
Absolute priorities
• Improving patient flow across the health + social care community
• achieving the ED 4 hour target
• new models of care – closer to home
• Reducing hospital mortality rates
• Recruiting more nurses and clinical support staff
• Engaging our staff and supporting clinical leadership
• Financial recovery
• Partnerships and integration – Devolution Deal for Cornwall
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Questions
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Annual Accounts & Financial Review
2014-15
Mr Karl Simkins Director of Finance
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2014-15 : A Challenging Year Financially
• Deficit of £6.9m against an original plan to deliver a £3.9m surplus.
• Revised forecast (October 2014) of £7m deficit.
• First time RCHT in deficit since 2006/07
• 63% of acute sector in deficit in 2014-15
• Breach of statutory break even duty
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2014-15 : Operational Challenges
• Unprecedented operational challenges nationally and locally impacting on financial performance
• Significant non-elective activity undertaken at 30% of tariff (£2.2m impact greater than plan)
• High levels of staff costs relating to non-permanent staff to maintain safety and activity. (Agency pay £7.1m in 2014-15)
• £9.7m savings delivered against a plan of £14m
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Other Financial Headlines 2014-15 • Achieved other statutory financial duties in respect of capital
and cash
• Delivered a £20.1m capital investment programme in buildings and equipment
• £5.1m loans drawn down to support capital investments
• £3.9m cash support for deficit
• £18.8m historic debt repaid and replaced with new £24.7m 15yr loan at more favourable interest rate (1.65% compared to 5.32%)
• Payment of Non-NHS suppliers - 93% all non-NHS invoices paid on time (2013-14: 95%)
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The Auditors Perspective
• Trust accounts produced to deadline and to a good standard
• Unqualified audit opinion received on the accounts
• Qualified ‘Except for’ conclusion in respect of the Trust’s arrangements for securing economy, efficiency and effectiveness in its use of resources (value for money conclusion), due to deficit position
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£20.8m Sources of Funding £13.4m Internally Generated Funding
£5.1m Department of Health Loans £1.3m Central funding (Public Dividend Capital) £1.0m Charitable & other funding
£20.1m Expenditure included: • Additional Linear Accelerator - £2.5m • Medical Capital Equipment - £2.5m • New IT servers - £2.2m • Health informatics developments - £3.1m • Development of Endoscopy and Urology - £1.2m • Dementia friendly ward - £1.8m • Fire protection of the estate - £1.4m
Capital Investment 2014-15
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The Challenge Continues into 2015-16
• Formal financial recovery
• Original planned deficit of £5.5m for 2015-16, reduced to £3.8m deficit requirement in September 2015.
• Requirement to deliver £15m savings in extremely challenging financial and operational environment
• £8.9m cash support approved (£5.7m planned) • Standard contract with NHS Kernow, enabling income to be
earned from activity delivered • Baseline £16m capital investment programme
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Overview of RCHT Finances 2014-15
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Income and expenditure performance £m
Operating income 342.5
Operating expenditure (360.7)
Operating deficit (18.2)
Other expenditure (finance costs, other
gains and losses, PDC dividends)
(5.6m)
Retained deficit for the year (23.6)
Impairment adjustment 16.9
Donated asset and IFRIC 12 technical
adjustments
(0.2)
Reported deficit for the year (6.9)
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Overview of RCHT’s finances 2014-15 Where our income comes from:
Total Operating Income 2014-15: £342.5m
Clinical Commissioning Groups (£238.3m)
NHS England (£60.7m)
Local Authorities (3.0m)
Other patient care related income (£1.4m)
Education, training and research (£15.1m)
Services we provide to others (£7.6m)
Other income (£16.3m)
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Overview of RCHT’s finances 2014-15 What we spend our income on:
Staff (£209.2m)
Supplies (£82.4m)
Services from other organisations (£5.4m)
Depreciation and impairments (£28.5m)
Premises costs (£7.4m)
Establishment (£4.1m)
Clinical Negligence Premiums (£6.4m)
Other (£17.3m)
Total Operating Expenditure 2014-15: £360.7m
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• Property, plant & equipment and intangible assets @ 31/3/15 : £149.5m (31/3/14: £171.7m) • Cash in hand - £7.6m (31/3/14: £11.8m) • Loan balances - £32.3m (31/3/14: £24.2m) • Net assets - £105.8m (31/3/14: £141.8m)
Assets & Liabilities 2014-15
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A full copy of the audited accounts is published on our website
www.rcht.nhs.uk
or alternatively can be obtained by contacting the Chairman’s Office at: Bedruthan House
Royal Cornwall Hospitals Trust Truro
TR1 3LJ Email: [email protected]
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Clinicians Leading Change
© Optimise Limited 2015
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To listen and work differently
with those closest to our
patients.
Our mission
© Optimise Limited 2015
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• 11 Staff Conversations over 3 weeks – over 600 people
attended.
• We asked two questions:
1) What day to day frustrations get in the way of us providing
the very best patient care?
2) What changes would make the biggest difference to patient
care and the way we work?
• We recorded every single comment - spoken or written -
from those attending a ‘big conversation’.
LiA Big Conversations
© Optimise Limited 2015
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Five main themes emerged
• Staffing, recruitment, use of agency clinicians and training
• Patient flow at RCHT – one logical, seamless system
• Integrated IT systems and single log-in
• Procurement, scheme of delegation and equipment
replacement
• Communication – compassionate, open, honest, face-to-
face
Major themes and actions required
© Optimise Limited 2015
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We set up 14 pioneering clinical teams focusing on many of the themes that
came up in the initial ‘big conversations’. These teams are leading the work to
turn ideas into action involving colleagues across the Trust.
1. Optimising Operating Theatre Time – Sean Dixon
2. Reducing the number of patient moves between wards – Duncan Browne
3. Elective discharge (Home for Lunch) – Ken Woodburn
4. Early supported discharge – Katja Adie
5. Seeing patients quickly – Gabi Lockwood
6. Improve staff training – Polly King
7. Hello my name is… - Alison Moore
8. Hospital 24/7 – Will English
9. Reducing cancellations – Nic Munro
10.Reducing the Emergency Department conversion rate – Toby Slade
11. Improving the recruitment process – James Bebb
12. Improving business case process – Phil Cook
13. Improve staff facilities – Sarah Taylor
14. Improve Information Technology – Gary Matthews
Our first 14 clinical teams and Consultant leads
© Optimise Limited 2015
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1) Optimising theatre time:
• Identify a golden patient - easy
patient, first on the list so
theatre can start on time.
• Better communication system
between wards and operating
theatre to aid early transfer of
patients.
• Stronger, clearer clinical
leadership within theatre team.
Examples of clinical teams work
© Optimise Limited 2015
Lead Consultant:
Sean Dixon
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2) Seeing patients quickly:
• Initial focus on fractured neck
of femur (NOF) patients.
• Working with the ambulance
service to identify NOF
patients early and get them to
x-ray on arrival.
• Direct call to Trauma Co-
ordinator to collect patient for
surgery.
Examples of clinical teams work
© Optimise Limited 2015
Lead Consultant:
Gabi Lockwood
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3) Hello my name is…campaign:
• Ensure all staff introduce
themselves (name and role) to
patients, visitors and colleagues.
• Vital to make a human
connection, build trust and a
therapeutic relationship.
• Campaign launched on 21st
September.
Examples of clinical teams work
© Optimise Limited 2015
Lead Consultant:
Ali Moore
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Other actions so far:
• Reduction in car parking charges for lower paid staff
• Drip poles available with every bed
• Debit cards for ward sisters/charge nurses to buy essential
items quickly
• Reception staff to welcome patients at Trelawny entrance
from 7am
• Reduced bureaucracy in recruitment process
• Increased visibility of senior managers in clinical areas
• Pilot project for ward clerks to support patient discharge
Quick wins
© Optimise Limited 2015
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© Optimise Limited 2015
Hints Achieving sustainable change
• To achieve real, long term change at RCHT we need to listen
better to our clinicians, our patients, our volunteers, our
shadow Governors, our partners and the wider community.
• In the past we have not involved our stakeholders enough in
our plans or acted quickly enough on feedback.
• Listening into Action is a campaign to change and improve.
We have started with our staff, volunteers and partners at the
recent Care Quality Commission ‘Quality Summit’.
• In 2015, we have done a lot of listening and diagnosing. Now
it is time for action to become the ‘outstanding’ organisation
we all want RCHT to be.
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The Journey to
Outstanding
Dr Jon Andrewes, Chairman
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Where are we today? • Regulators - Care Quality Commission overall rating is ‘Requires improvement’
with services ranging from ‘inadequate’ to ‘good’.
• Patients - 95% of patients say they would recommend our hospitals. Written
feedback is variable.
• Staff - Worst national score for job satisfaction and recommending RCHT as a
place to work or receive treatment. Some progress through Listening into Action.
• Partners, stakeholders, media and wider community want us to succeed but hold
a wide range of views from inadequate to outstanding.
• Very mixed picture. Our aim is to be consistently ‘outstanding’.
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1) Recognising outstanding: We already provide outstanding care in many areas, recognised nationally:
Cancer Team
• Strong leadership, innovation and good
patient outcomes.
• Exceptional feedback in patient surveys.
• Reputation for high quality research.
• Achieve all national diagnosis and
treatment targets.
• Strong partnerships e.g. GPs and
charities like Macmillan.
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2) Recognising outstanding:
Women and Children’s Team
• Paediatric and neonatal specialists
recognised for innovation at international
congress.
• Dr Rajasri winner of national Tommy’s
Award for work on complex and high risk
pregnancies – voted by parents.
• Endometriosis team worked on new
national guidelines for clinical nurse
specialists.
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3) Recognising outstanding:
• Specialist expertise and hi-tech facilities make
RCHT top choice for advanced laparoscopic
surgery trainees.
• Thrombosis nursing team won Quality in Care
Anticoagulation Award.
• Pharmacy team runners up in two national
awards for medicines management.
• National recognition for Ambulatory Emergency
Care Unit for excellent patient feedback.
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4) Recognising outstanding:
• Support for dementia patients and their carers in
planning their care and surgery.
• Patient Ambassadors working with staff to observe
and improve care on wards.
• Bite size learning for theatre staff praised by CQC.
• Blood transfusion team shortlisted for national
Health Service Journal innovation award.
• Epilepsy team involved in developing world’s first
‘Epilepsy Self Monitor app’ to save lives.
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Achieving outstanding consistently:
• We must foster and support strong clinical leadership and decision making.
• We must understand what ‘outstanding’ looks like and how to get there.
• We must challenge poor practice, behaviours and variable care.
• We must work as one team, one system and all take responsibility to succeed.
• We must involve our patients, members and wider community in our
improvement programme.
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The journey to outstanding:
October 2015 - April 2016
• Act on CQC inspection report and concerns raised.
• Aim for overall ‘Good’ rating at CQC inspection in January 2016.
• Appoint Chief Executive and build strong, stable, united Trust Board.
April 2016 - April 2017
• Focus on providing consistent, high quality, safe care – embed improvements.
• Develop inclusive leadership team with clinicians fully engaged.
• Ensure service users and local community are at the centre of our governance.
April 2017 – April 2018
• NHS Foundation Trust status.
• Integration of health and social care services.
• System leadership from RCHT clinicians.
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Your views
and questions