annual board meeting agenda - windsor public library · administrative receptionist 850 ouellette...

Annual Board Meeting

Agenda Tuesday, April 17, 2018

4:00 – 4:30 p.m. Central Branch Main Floor

1. Welcome • Introductions: WPL Board, Staff and Keynote Speaker

Chair

2. Call to order and regrets

Chair

3. Adoption of Agenda Chair

4. Disclosure or Pecuniary Interest Chair

5. Presentation • Vincent Georgie – “Reinventing our Public Libraries”

5. Windsor Public Library Annual Report • WPL Board Chair’s Annual Address • Windsor Public Library 2017 Annual Report

Chair CEO

6. Thank You & Adjournment Chair

Windsor Public Library - John Muir Branch

43,298 PEOPLE ATTENDED A

PROGRAM/EVENT

WPL BY THE NUMBERS...

87,821 ACTIVE CARD HOLDERS

ANNUAL REPORT 2017

About Windsor Public Library

101,600 REFERENCE QUESTIONS

1,107,228 ITEMS CHECKED OUT

748,749 VISITORS

Windsor Mayor and WPL Board Chair Drew Dilkens (Left), Rose City Ford Sales Founder Bill Chisholm, Secretary Treasurer Sophia Chisholm and current Owner and President John Chisholm at the opening of the W.F. Chisholm Branch on October 21, 2017.

Our Year

Top Five

2017 Highlights

Customer Use

Index

Chisholm Opening

Tech Snapshot

Quick Facts

Just the

Figures

Contact

MESSAGE FROM THE CHAIR

Following the opening of the W.F. Chisholm Branch at the Optimist Community Centre, the start of construction on the John Muir Branch on Mill Street in Sandwich Town and the forthcoming renovation of Budimir Branch on Grand Marais Road West in South Windsor, Windsor Public Library has started to write the next chapter of its illustrious history. In the Spring of 1894, a committee presented a petition with 542 signatures to Windsor City Council requesting that a public library be constructed and later that year, Windsor’s first public library opened at the corner of Chatham and Ferry streets. Since that time, Windsor Public Library has been a meeting place for people, ideas, learning and culture. For the past 125 years, Windsor Public Library has continually reinvented itself – to remain relevant to the community. Several years ago, the Windsor Public Library Board announced a comprehensive plan to refresh, renew and revitalize our library system. With the adoption of a facilities plan in 2015, it addressed library relevance in an ever changing society. The advent of new technology forced WPL to change but it continues to provide the traditional library experience - books, ideas, learning and culture – which it has harnessed with the many new and diverse technologies available. This is a period of unprecedented change for WPL as we focus on facilities renewal and construction across the entire system to better serve our community. The Windsor Public Library Board and City Council are to be congratulated for their foresight and leadership in crafting a forward-thinking renewal plan which will take our library system well into the 21st century. My vision calls for Windsor Public Library to be an amazing public place. With renewal underway across the system, we are well on the way to achieving this.

ANNUAL REPORT 2017


The Carnegie Library at the corner of Park Street and Victoria Avenue, circa 1969.

His Worship, Drew Dilkens Mayor, City of Windsor

Chair, Windsor Public Library Board April 2018

Our Year

Top Five

2017 Highlights

Customer Use

Index

Chisholm Opening

Tech Snapshot

Quick Facts

Just the

Figures

Contact

WPL - an amazing public place

Forest Glade Technology Local History

Library Aware How To Festival

Video Self-Help

ANNUAL REPORT 2017


Canada 150 at WPL Hospital Partnership

New Builds

Social Services Hub Famous Windsorites

Our Year

Top Five

2017 Highlights

Customer Use

Index

Chisholm Opening

Tech Snapshot

Quick Facts

Just the

Figures

Contact

2017 HIGHLIGHTS

ANNUAL REPORT 2017


Library Aware is a free subscription service, available though the WPL web site, which generates personalized reading lists, newsletters and other forms of communication – all geared to customer choice. Newsletters link to our catalogue, making it easy to place a hold or get more information.

In 2017, we produced a series of Videos intended to improve access to our services. Viewers leaned about genealogy, the WPL mobile library, the Automotive Archives, the Tech Hub, Children’s Programming and more. Tutorials also helped with obtaining a library card, renewing items and placing holds online.

This is a unique database. As library staff answer customer questions about famous Windsor residents we post our research on-line to share with the community. It includes a list of all the great people who have called Windsor, Ontario home, including acclaimed award winning author Christopher Paul Curtis (Pictured, Left).

Canada 150 at WPL

Technology

Library Aware

Video Self-Help

Famous Windsorites

Our Year

Top Five

2017 Highlights

Customer Use

Index

Chisholm Opening

Tech Snapshot

Quick Facts

Just the

Figures

Contact

2017 HIGHLIGHTS

In 2017 Forest Glade Branch ‘morphed’ into a hub packed with cutting edge technology including an Oculus Rift Virtual Reality System which creates a VR environment for games, learning and exploration. Also available for public use are circuitry kits, app controlled robots and small, lightweight drones.

As Canada celebrated its 150th birthday, WPL commemorated the event with a Speaker Series featuring individuals with ties to Windsor. Participants included author and cartoonist Jeff Lemire, novelist Nino Ricci, urban columnist Shawn Micallef and CBC personality Jonathan Pinto. All were well attended and a tremendous success.

ANNUAL REPORT 2017


The WPL Local History Room received an Award of Merit from the Ontario Genealogical Society (OGS). It showcases the heritage and culture of Windsor as it exists today and in the past and is popular with local authors, historians and others interested in the Windsor and Essex County area.

Forest Glade Branch was home to more than 20 How To booths which were set up with the promise of teaching those in attendance something new in 10 minutes. Topics included looming, icing cupcakes, yoga/meditation, bicycle safety, financial fitness and simple magic tricks.

Following the opening of the W.F. Chisholm Branch at the Optimist Community Centre, the start of construction on the John Muir Branch on Mill Street in Sandwich Town and the pending renovation of Budimir Branch in South Windsor, WPL facilities plans are in full effect.

The Library Hubs Meeting Community Needs project concluded two years of work with an Action Plan and a review of achievements. The $200,000 grant enabled the development of a community hub of social service providers for those experiencing homelessness and poverty.

Social Services Hub

New Builds

How To Festival

Local History

The Windsor Public Library is partnering with Windsor Regional Hospital to explore the possibility of creating an innovative and jointly operated library service at the proposed new acute care hospital on County Rd. 42 and the 9th Concession.

Hospital Partnership

2017 HIGHLIGHTS

Our Year

Top Five

2017 Highlights

Customer Use

Index

Chisholm Opening

Tech Snapshot

Quick Facts

Just the

Figures

Contact

ANNUAL REPORT 2017


TOP 5 EBOOKS BORROWED

TOP 5 DVDs BORROWED

TOP 5 CHILDREN’S FICTION BORROWED

Our Year

Top Five

2017 Highlights

Customer Use

Index

Chisholm Opening

Tech Snapshot

Quick Facts

Just the

Figures

Contact

TOP 5 ITEMS BORROWED

ANNUAL REPORT 2017


12.6 circulations per capita

*Windsor Population: 217,188

1.89 items *per capita

409,871 items

to borrow

Digital Circulation:

186,393

Print Circulation:

920,835

2017 Circulation: 1,107,228

Card Holders: 87,821

QUICK FACTS

Our Year

Top Five

2017 Highlights

Customer Use

Index

Chisholm Opening

Tech Snapshot

Quick Facts

Just the

Figures

Contact

ANNUAL REPORT 2017


CIRCULATION

1,107,228

IN-HOUSE USE

319,400

WEB SITE

305,106

GATE COUNT

748,749

PUBLIC SERVICE

144,898

CUI GROSS 2,625,711 CUI BY OPEN HOURS* 117.2 PERCENTAGE CHANGE +.08

*Open hours = 22,396 in 2017.

CUI aggregates five key performance indicators into one statistic which is driven by how libraries are actually used. They are circulation, gate count, in-house use, public service and website usage. WPL connected with customers 117.2 times per hour in 2017.

Our Year

Top Five

2017 Highlights

Customer Use

Index

Chisholm Opening

Tech Snapshot

Quick Facts

Just the

Figures

Contact

CUSTOMER USE INDEX

ANNUAL REPORT 2017


Construction on the W.F. CHISHOLM BRANCH (1075 Ypres Avenue), was completed well ahead of schedule and the newest library officially opened on Saturday, October 21 with a large crowd of customers and well wishers on hand. The new $2.46 million, 6,500 sq. ft. library is a 21st. century facility with a distinctly automotive theme. The total collection of 22,000 volumes includes print, audio, video and multilingual resources for children, teens, adults and seniors. It also houses public computers, WIFI, study space, cutting edge technical resources and the space to house the 4,600 volume WPL Automotive Archive. In partnership with Rose City Ford Sales Limited and the Chisholm family, it was announced early last year that the new library would be named the W.F. CHISHOLM BRANCH. City Council and the Windsor Public Library Board unanimously approved bestowing the honour on Mr. Chisholm, founder of Rose City Ford Sales Limited. City of Windsor Mayor and WPL Board Chair Drew Dilkens said the new branch is a truly fitting tribute to local automotive history. “Windsor is Canada’s Motor City and this new library taps into our heritage through innovative design and layout. The new South Walkerville facility will also ensure the community remains strong and vibrant and our automotive heritage isn’t forgotten. The Automotive Archive is a fascinating window into an important part of Windsor-Essex history and a must-see visit for everyone.”

CHISHOLM BRANCH OPENS IN SOUTH WALKERVILLE

Rose City Ford Sales President John Chisholm,

speaks at the opening

Event MC Jim Crichton (CTV Windsor) with his 1966 Chrysler

Our Year

Top Five

2017 Highlights

Customer Use

Index

Chisholm Opening

Tech Snapshot

Quick Facts

Just the

Figures

Contact

ANNUAL REPORT 2017


21,853 Sessions

Per Month

718 Sessions per Day

262, 245 Sessions in 2017 12

Sessions per Hour

WIFI: 143,995 All 9 WPL locations provide access to free WIFI

COMPUTER: 118,250 68 public computers

available across the WPL system

windsorpubliclibrary.com

PAGES VIEWED 1,144,585

VISITORS 305,436

Most Visited Pages Visitors 241,007 13,180 7,764 6,282 5,823 5,387

Page Views 579,561 27,245 14,985 11,374 10,457 15,281

Vistors WPL Home Page Hours/Branches Our Services Budimir Branch Riverside Branch Databases

WEB SITE USE

Our Year

Top Five

2017 Highlights

Customer Use

Index

Chisholm Opening

Tech Snapshot

Quick Facts

Just the

Figures

Contact

COMPUTER AND WIFI USE

ANNUAL REPORT 2017


Provincial Grant

Donations & Grants

Miscellaneous

Fines, Fees & Other

Transfers

City of Windsor

$8,109,960

$555,315

$7,727

$223,389

$173,468

$149,195

REVENUE $9,219,053

EXPENDITURES $8,942,774

Collections

Program Expenses

Utilities

Building Operations

Reserves

Staffing

$5,951,206

$807,422

$361,106 $661,681

$510,041

$331,326

$158,657

$89,409

$61,379

$10,547 Information Technology

Administration

Long Term Debt

Miscellaneous

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Our Year

Top Five

2017 Highlights

Customer Use

Index

Chisholm Opening

Tech Snapshot

Quick Facts

Just the

Figures

Contact

ANNUAL REPORT 2017


MANAGEMENT TEAM

Kitty Pope Chief Executive Officer Chris Woodrow Director, Corporate Services Brad Ouellette Manager, Finance (October-December 2017) Laurie Turcotte Manager, Finance (January-September 2017) Nancy Peel Manager, Public Services Adam Craig Manager, Public Services Christine Rideout Arkell Manager, Public Services Anne Rutherford Manager, Board Operations Tracy McManus Administrative Receptionist

850 Ouellette Avenue

Windsor, Ontario

N9A 4M9

WINDSOR PUBLIC LIBRARY

T: 519.255.6770

F: 519.255.7207

windsorpubliclibrary.com

Our Year

Top Five

2017 Highlights

Customer Use

Index

Chisholm Opening

Tech Snapshot

Quick Facts

Just the

Figures

Contact

BOARD OF DIRECTORS

CHAIR: His Worship, Drew Dilkens Mayor, City of Windsor (June-December 2017) Dr. Peter Frise (January-May 2017) COUNCILLORS: Rino Bortolin Jo-Anne Gignac Dr. Irek Kusmierczyk COMMUNITY MEMBERS: Dan Lee Donika McFarlane (June-December 2017) Margaret Payne Helga Reidel (June-December 2017) Jim Stuart

annual board meeting agenda - windsor public library · administrative receptionist 850 ouellette...

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