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© British Council 2013

Writing

Anna's formal letter of complaint

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1 Old School Lane

Sheffield

S1 7TG

Beachside Apartments

Polkirt

MevagisseyPL26 6LJ

01/06/13

Dear Mr Green,

I am writing to complain about the service I have received from your company.

Last month I visited Cornwall with my family and booked one of your two-bedroom

apartments. When we arrived at six o’clock in the evening on 17th May, our apartment was

not ready and we had to wait in the car for an hour.

When we entered our apartment, we found that there was only one bedroom. The children

had to sleep on the floor.

The next morning I went to reception to complain. The receptionist was very rude and

informed us that there were no two-bedroom apartments free. We left your apartment and

booked into a nearby hotel.

I am very dissatisfied with your service and I would like a full refund.

I look forward to hearing from you soon.

Yours sincerely

nna Jansone

 Anna Jansone