Upload File

angela r thompson resume

3
ANGELA THOMPSON 512-576-8769 [email protected] www.linkedin.com/in/ angela-r- thompson SKILLS & ABILITIES Excel (Pivot tables, Charts, VLOOKUP, and basic reporting), Training, Order Processing, Customer Service, Microsoft Word, Publisher, PowerPoint, Technical Writing, Team Leadership, Escalation Management, Analytical thinking skills, Data Entry, SharePoint, Organized and Oversaw Team Offsite and Charitable Events, and Team Newsletter Publishing. EXPERIENCE TEXAS EDUCATION AGENCY, APPLICATION SUPPORT, AUSTIN, TX November 1, 2014 to Present Responds to customer inquiries via phone, Zendesk tickets, and e-mail to assist with the maintenance of customer and agency records. Researches information to analyze and resolve user access and application problems. Troubleshoots and resolves end user's issues. Escalates issues when appropriate. Work, Log and Track issues Online logging system. Interprets and communicates rules, regulations, policies, procedures and instructions concerning agency application use and policy. Created detailed work instructions. Compiled and analyzed data, and prepared reports to generate efficient Call Center scheduling. Using report data compiled PowerPoint slides for Director meetings. Member of team that redesigned Zendesk ticket forms and on resolution team to solve issues with proprietary software. TEMPORARY AGENCIES, TEMPORARY EMPLOYEE, AUSTIN, TX November 18, 2013-October 31, 2014 Order/tracking, Stock reporting, Quote creation, and Project Management. DELL, CATALOG MANAGER TEAM LEAD, ESCALATIONS ANALYST, ORDER PROCESSOR, ROUND ROCK, TX February 5, 2005- July 31, 2013

Upload: angela-thompson

Post on 08-Jan-2017

16 views

Category:

Documents


3 download

Report

TRANSCRIPT

Page 1: Angela R Thompson resume

ANGELA THOMPSON

512-576-8769 [email protected] www.linkedin.com/in/angela-r-thompson

SKILLS & ABILITIES

Excel (Pivot tables, Charts, VLOOKUP, and basic reporting), Training, Order Processing, Customer Service, Microsoft Word, Publisher, PowerPoint, Technical Writing, Team Leadership, Escalation Management, Analytical thinking skills, Data Entry, SharePoint, Organized and Oversaw Team Offsite and Charitable Events, and Team Newsletter Publishing.

EXPERIENCE TEXAS EDUCATION AGENCY, APPLICATION SUPPORT, AUSTIN, TXNovember 1, 2014 to Present

Responds to customer inquiries via phone, Zendesk tickets, and e-mail to assist with the maintenance of customer and agency records. Researches information to analyze and resolve user access and application problems. Troubleshoots and resolves end user's issues. Escalates issues when appropriate. Work, Log and Track issues Online logging system. Interprets and communicates rules, regulations, policies, procedures and instructions concerning agency application use and policy. Created detailed work instructions. Compiled and analyzed data, and prepared reports to generate efficient Call Center scheduling. Using report data compiled PowerPoint slides for Director meetings. Member of team that redesigned Zendesk ticket forms and on resolution team to solve issues with proprietary software.

TEMPORARY AGENCIES, TEMPORARY EMPLOYEE, AUSTIN, TXNovember 18, 2013-October 31, 2014

Order/tracking, Stock reporting, Quote creation, and Project Management.

DELL, CATALOG MANAGER TEAM LEAD, ESCALATIONS ANALYST, ORDER PROCESSOR, ROUND ROCK, TXFebruary 5, 2005- July 31, 2013

Ecommerce Catalog Manager Team Lead for two state side Catalog Managers and six Panamanian Catalog Managers. Examined and interpreted XML files to determine failures in online ordering. Daily Internal and External Customer contact. Reviewed Fallout reports to determine coaching needs. Quote creation, Escalation point of contact, and maintained activation of project related SKUs. Created tool usage documentation and order entry instructions for accounts. Created daily inventory reports. Participated in SIT/UAT testing. Trained new hires and coached US based and International Order Processing team. Completed Six Sigma Yellow Belt training. Oversaw order entry to facilitate customer specific invoices.

mailto:[email protected]
Page 2: Angela R Thompson resume

EDUCATION AUSTIN COMMUNITY COLLEGE AUSTIN, TX COMPUTER SCIENCE (NOT COMPLETED)Local Area Networking, Java, Technical Writing, C++, and Basic Computing

COMMUNICATION A member of Developing Dell’s Leaders where I furthered my public speaking skills, learned to speak effectively, openly expressed ideas, negotiated and resolved differences, and assisted group in determining well thought out solutions. During my career at Dell I won numerous awards for exceeding goals and going above and beyond as a team player.

REFERENCES CHARITY THORNTON, DELL512-630-5677

TREVOR RICHARDS, DELL512-751-0596

TAMARA HUMBERT, DELL TEAM512-585-0505

IRENE JENKINS, DELL512-422-7378


DOCUMENT RESUME INSTITUTION Center. - ERIC - … · DOCUMENT RESUME. FL 026 769. Thompson, Katrina Daly; Schleicher, Antonia Folarin Swahili Learners' Reference Grammar. African Language

Angela smith power point resume for dental assisting

PROFESSIONAL RESUME Page 1 - drdbthompson.netdrdbthompson.net/thompson-cv.pdf · PROFESSIONAL RESUME Page 1 David B. Thompson, Ph.D., P.E., P.H. Phone: (806) 790-7412 Thompson Hydrologics

PROFESSIONAL RESUME Page 1 David B. Thompson, Ph.D., P.E.

DOCUMENT RESUME EA 002 947 Thompson, G. Baker TITLE ... › fulltext › ED041388.pdf · DOCUMENT RESUME. ED 041 388. EA 002 947. AUTHOR Thompson, G. Baker TITLE Planning and Managing

Positive Community Norms Model Laura Smith, Snoqualmie Valley Community Network Angela Thompson, Si View Community Center

Angela Kinser Resume

DOCUMENT RESUME ED 257 881 Thompson, Bruce Coding and ... · DOCUMENT RESUME ED 257 881 TM 850 351. AUTHOR Thompson, Bruce TITLE. Coding and Commonality Analysis: Non-ANOVA Methods

DOCUMENT RESUME ED 262 443 Craven, Marina; Thompson, … · DOCUMENT RESUME. ED 262 443. CS 505 080. AUTHOR Craven,Marina; Thompson, Teresa. TITLE. Contextual Determinants of Perceptions

DOCUMENT RESUME Vacha-Haase, Tammi; Thompson, Bruce · DOCUMENT RESUME. ED 434 119 TM 030 080. AUTHOR Vacha-Haase, Tammi; Thompson, Bruce TITLE Psychometric Properties of Scores on

thesonofthomp.com Adam Thompson Thompson - Resume... · Adam Thompson thesonofthomp.com [email protected] +1-332-333-5780 An engineer at the intersection of design and development

UCS · BOARD OF DIRECTORS: Gerrit W. Kouwenhoven, President William Morgan, Vice President Roberta Lynch Carroll, Secretary Robert Thompson, Treasurer Angela Arbolino

DOCUMENT RESUME HE 0C3 805 Eberle, August W.; Thompson, … · 2013-08-02 · DOCUMENT RESUME. HE 0C3 805. Eberle, August W.; Thompson, Robert E. Sabbatical Leaves in Higher Education

DOCUMENT RESUME AUTHOR Klein, Julie Thompson AVAILABLE … · DOCUMENT RESUME ED 430 437 HE 032 027 AUTHOR Klein, Julie Thompson TITLE Mapping Interdisciplinary Studies. The Academy

DOCUMENT RESUME - ERICDOCUMENT RESUME ED 417 304 CE 076 010 AUTHOR Coates, Sharon, Comp.; Fitzpatrick, Lynne, Comp.; McKenna, Angela, Comp.; …

DOCUMENT RESUME ED 090 002 SE 017 555 AUTHOR Thompson ... · DOCUMENT RESUME ED 090 002 SE 017 555 AUTHOR Thompson, Russ; Fuller, Albert TITLE Basic Math I, Package 01-03, Multiplication

DOCONENT RESUME Thompson, Teresa L. · 2014-02-18 · DOCONENT RESUME. ED 193 740 CS 503 115. AUTHOR. Thompson, Teresa L. TITLE Communication Between Handicapped and Nonnandicapped

AGENDA - ss4b22gu47s3g6mho1s0vuee-wpengine.netdna-ssl.com · Contractor expects to resume paving in mid November. 12/1/2017 $619,720.46 Michael Thompson Thompson, Michael Signalization

DOCUMENT RESUME Thompson, M. - ERIC · Thompson, M. Retaining and Motivating Nursing Staff: The Use Ladders., Brighton (England). Inst. for Employment. The "clinical ladder" is a

Angela Smith Power Point Resume

DOCUMENT RESUME Arnau, Randolph C.; Thompson, Bruce; Rosen, David … · 2014-06-30 · Jungian Personality -4-popular instrument (Thompson & Ackerman, 1994) for the measurement of

DOCUMENT RESUME ED 261 984 Lumpkin, Angela The History · PDF fileDOCUMENT RESUME. ED 261 984 SP 026 486. AUTHOR Lumpkin, Angela. TITLE. The History of Elementary School Physical Education

FALL PREVENTION: Bed alarms, Motion sensors, … PREVENTION: Bed alarms, Motion sensors, and MORE!! Angela Whitman RN, BSN Angela Whitman RN, BSN Tonya Moyse RN, BSN Marsha Thompson

DOCUMENT RESUME ED 380 840 AUTHOR Thompson, David Russell TITLE … · DOCUMENT RESUME ED 380 840 CS 508 861 AUTHOR Thompson, David Russell TITLE The Digital Daily: How Will Readers

P , A - Clover Sitesstorage.cloversites.com/firstunitedmethodistchurch9/documents/nl... · Thompson, Erin Whittier, Karl Darby Nov. 9 Kiran Lewellyn, Angela Richardson, Duane Slagel,

This report is proudly brought to you by Click here to ...campbellmgold.com/archive_ebooks/subjective_communication.pdf · FOREWORD Angela Thompson Smith World leading Remote Viewer

Andrew Thompson Resume 10 15

Angela Thompson v. Parkwood Skilled Nursing and Rehabilitation

DOCUMENT RESUME CE 044 810 Thompson, Joselyn H. · DOCUMENT RESUME ED 272 711 CE 044 810 AUTHOR Thompson, Joselyn H. TITLE Medical Laboratory Technician (Chemistry and. Urinalysis)

DOCUMENT RESUME Thompson, Bruce; Snyder, Patricia A. · 2014-05-14 · DOCUMENT RESUME. ED 408 303 TM 026 505. AUTHOR Thompson, Bruce; Snyder, Patricia A. TITLE Use of Statistical

DOCUMENT RESUME JC 760 001 Thompson, James R. · DOCUMENT RESUME. JC 760 001. Thompson, James R. An In Depth Look at Veterans Attending the Community Colleges in Washington State

DOCUMENT RESUME Thompson, Ivor William; Lapp, Philip. A ... · DOCUMENT RESUME. Thompson, Ivor William; A Method for Developing Programs. INSTITUTION. Committee of Presidents. Toronto

DOCUMENT RESUME TITLE Report. INSTITUTION Thompson … · DOCUMENT RESUME ED 061 009 RE 003 660 TITLE A Program of Primary Auding Skills. Final Evaluation Report. INSTITUTION Thompson

Angela Dunbar - Resume 2018 · Microsoft Word - Angela Dunbar - Resume 2018 Author: Angela Created Date: 4/2/2018 7:44:59 PM

DOCUMENT RESUME ED 090 003 Thompson, Russ; Fuller, Albert … · 2013-10-24 · DOCUMENT RESUME ED 090 003 SE 017 556 AUTHOR Thompson, Russ; Fuller, Albert TITLE Basic Math I, Package