aneesh mba

8/7/2019 Aneesh MBA

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RESUME

ANEESH AYYAPPANTC 17/7776(1),”AKSHARAM”CNRA A-31POOJAPPURA P.OTRIVANDRUM -12KERALAINDIAPIN-695012 E-mail:[email protected]

Phone: 0471-2356782Mobile: +91-9809958241

Objective:

To harmonize the twin objective of learning and delivering results consistently and to worktowards the ultimate goal of leading a dynamic, creative and successful organization.

Summary:• MBA from School of Management Studies CUSAT with specialization in HRM and

Marketing

•

B. Tech in Electronics and Communication Engineering from CUSAT• 2.5 yrs of work experience• Excellent Communication Skills

Educational Qualification:

EXAMINATION BOARD\UNIVERSITY YEAR AGGREGATE

MBA CUSAT 2008-2010 6.97

B-TECH[Electronics&

Communication]

CUSAT 2001-2005 61.12%

PRE-DEGREE KERALA UNIVERSITY 1999-2001 72%

SSLC BOARD OFSECONDARYEDUCATION,KERALA

1999 86.16%

Specialization:

Marketing, HRM

8/7/2019 Aneesh MBA


Work Experience:

Comprehensive Health Insurance Agency of Kerala (Jan 2011-Mar 2011)

Designation – Assistant District Coordinator

Job description

Supervision and Monitoring of the implementation of Rastriya Swasthya Bima Yojana aworld bank funded central govt social security scheme for BPL families in TrivandrumDistrict.ResponsibilitiesSupervision of the enrollment process of the beneficiaries. Coordinating with variousparties and government agencies involved in the process. Providing continuous feedbackon the effectiveness on implementation of the project.

Bramma Learning Solutions ,Ernakulam (May 2011- Nov 2011)

Designation - Client Executive

Bramma Learning Solutions is a Business Management Consultancy which concentrateson Small and Medium Sector Enterprises. They provide HR solutions and Businesssolutions to their clients. The designation responsibilities include HR development throughchanging the organizational climate by defining role and responsibilities of each staff anddeveloping an organizational hierarchy. Induction of employees to changed organizationalatmosphere and HR practices .Conducting employee engagement programmes.. Allsec Technologies Ltd Chennai (Feb 2006-Dec 2006)

Designation: Customer Support Officer

Job description.

Contacting the Customers of HSBC Bank Nevada. Explaining them the use and benefits of HSBC credit card. Convincing the customers through persuasion and product advantage.Closing of the sale.

SITEL India Ltd. Chennai (Jan 2007-June 2008)

Designation: Senior Technical Support Officer

Job description:SITEL is the second largest BPO in the world and the designation was to provideTechnical assistance to the customers of BELL CANADA the second largest Internetservice provider in the world. Designated to provide assistance for internet troubleshooting in windows and Mac OS which where escalated by front line agent.

Contributions to work:

• Improved the customer satisfaction matrices for the team

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• Trained the new agents and contributed towards their performance

• Improved the first call resolution matrices for the team.

• Improved the quality of calls for the team by sharing the knowledge and assistingthe agents.

• Won thrice the Best Agent of the month Award

Projects Under Taken During the Course:

Organizational Study at HLL Life Care Trivandrum

Concurrent Evaluation on the of Grand Kerala Shopping Festival for the Department of Tourism Govt.of Kerala

Environmental Awareness through Ethnic practices. Project done for Trees for lifeInternational. Kansas. USA

Extra Curricular Activities and Achievements:Program Co-ordinater of “Talent Time 09” Management Fest of School of ManagementStudies. CUSAT

Program Coordinator of National Seminar on Strategic Marketing Organized by School of Management Studies, CUSAT

Second Prize in “Padmavyuha”. Quiz competition conducted by Institute of ManagementStudies, University of Kerala

Student co-coordinator for National seminar on “Creating and Delivering Value toCustomers”. Conducted by School of Management Studies.Cusat.

Media Cell representative for National Seminar on Software Freedom Organized byCUSATStudent Co-ordinater for International seminar on 365 Day Destinations, Conducted by theSchool of Management Studies, Cusat

Active Participation in Management Fests conducted by B-Schools.

Interests:ReadingListening to MusicMoviesOrganizing and Managing Events

TravellingPC Gaming

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Personal Profile:

Name Aneesh Ayyappan

Date of Birth 30-03-1983

Fathers Name P.K Ayyappan

Gender Male

Marital Status Single

Language Known English, Hindi, Malayalam, Tamil

Nationality Indian

Permanent Address Aneesh Ayyappan“AKSHARAM”

CNRA A-31.Poojappura P.OTrivandrumKerala, India

Pin: 695012

Aneesh Ayyappan

aneesh mba

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