andy thomson qa

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T Performance Performance Andy Thomson Skills Management Consultant, QA 1

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Transforming Performance

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Page 1: Andy Thomson QA

TT PerformancePerformance

Andy ThomsonySkills Management Consultant, QA

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Page 2: Andy Thomson QA

Transforming PerformanceTransforming Performance

• Focus on skills

• Recognising component skills

• Best fit learning options

• Measuring improvement

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Page 3: Andy Thomson QA

Focus on skills

• Performance?• Delivering the required capability• Meeting/exceeding expected levels of service• Meeting/exceeding expected levels of service

• Business-driven capabilities• Functional Managers, Teams / Job Families, Roles

F d d t i t di t kill• From rounded competencies to discrete skills• Professional, personal, tech/meth, domain

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Page 4: Andy Thomson QA

Focus on skills

• Role purpose expressed as competencies (Skills Profile)B i A l t• Business Analyst

• Business analysisR i t d fi iti d t• Requirements definition and management

• Stakeholder relationship management

• To apply competencies requires discrete skills• Methods / tools / languages / productsMethods / tools / languages / products• Personal skills, domain exp. , core skills

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Page 5: Andy Thomson QA

Recognising component skills

• Profile identifies competencies (SFIA descriptions)p ( p )

• Break down compound competencies skills elements

Business Analysis SFIA Level 4

Investigates operational requirements, problems and opportunities seeking

Information gatheringInformation gathering

Requirements engineeringRequirements engineering

Business Analysis SFIA Level 4

Investigates operational requirements, problems and opportunities seekingproblems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes Assists in the

Process Modelling & ImprovementProcess Modelling & Improvement

Acceptance testingAcceptance testing

problems, and opportunities, seeking effective business solutions through improvements to … components of new or changed processes.changed processes. Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems and

ggAssists in the analysis of stakeholder objectives and the underlying issues … and identifies options for consideration.

Identifies potential benefits and

Interviewing skillsInterviewing skills

Facilitation skillsFacilitation skillsrequirements and problems, and identifies options for consideration. Identifies potential benefits, and available options for consideration. Works with clients/users in defining

Identifies potential benefits, and available options for consideration.

Works with clients/users in defining acceptance tests.

Report writing & PresentingReport writing & Presenting

Cost Benefit AnalysisCost Benefit Analysis

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Works with clients/users in defining acceptance tests.

Cost Benefit AnalysisCost Benefit Analysis

Page 6: Andy Thomson QA

Recognising component skills

• Bus An. requires mainly professional / personal skillsq y p p

• Technical competency requires mainly technical skills

Language skills (e.g., Java, C#, VB)Language skills (e.g., Java, C#, VB)

Object oriented modelling/design Object oriented modelling/design

Programming/software development

SFIA Level 4

Product/platform skills (e.g., NetBeans, VS 2010)Product/platform skills (e.g., NetBeans, VS 2010)

Quality assurance & software testingQuality assurance & software testing

Designs, codes, tests, corrects and documents large and/or complex programs and program modifications:

•from supplied specifications

Facilitation skillsFacilitation skills

y gy g•from supplied specifications

•using agreed standards and tools

•to achieve a well engineered result.

Takes part in reviews of own work and leads reviews of colleagues' work.

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Page 7: Andy Thomson QA

Recognising component skills

• Higher technical skill-level sees emphasis shift from g ptechnical to interpersonal & management skills

Product/platform plans (e.g., upgrade, switch)Product/platform plans (e.g., upgrade, switch)

Software Architectures (e.g., Cloud / SOA / MVC)Software Architectures (e.g., Cloud / SOA / MVC)

Programming/software development

SFIA Level 5

Development approaches (e.g., Agile), Development approaches (e.g., Agile),

Resource managementResource management

Sets standards for programming tools and techniques, advises on their application and ensures compliance.

Takes technical responsibility for all

Time & priority managementTime & priority management

gg

Mentoring & CoachingMentoring & Coaching

Takes technical responsibility for all stages in the software development process.

Prepares project and quality plans and g gg g

Report writing & PresentingReport writing & Presenting

Project planning & controlProject planning & control

advises systems development teams.

Assigns work to programming staff and monitors performance, providing advice guidance and assistance to less

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Project planning & controlProject planning & controladvice, guidance and assistance to less experienced colleagues as required.

Page 8: Andy Thomson QA

SFIA alignment of learning options

• Component skills map to learning solutionsp p g• Informal, internal, self-paced, instructor-led

• E.g., Service level management (SLMO)

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Page 9: Andy Thomson QA

Learning measurement

• "If it isn't measured, it can't be improved"• Self-Assessment, Questionnaires, Testing

• Pre-learning guide to suitabilityPre learning guide to suitability

• Test of readiness (pre-requisites)

S f d• Survey of needs,attitudes

Information• Informationcapture for tutor

• Learning evaluation

• Test knowledge gained

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• Assess learning effectiveness

Page 10: Andy Thomson QA

Summary of skills development 'journey'

Capabilityrequirement Role-skills profiles

De-compose competencies to learnable skills

Job-Role level 5

requirement Role-skills profiles learnable skills

Skills Profile

BUAN 5

REQM 4

RLMT 5

. . .

Learning options Take Learning Measure effectivenessLearning options / targets

Take Learning Measure effectiveness

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Performance [email protected]