andrew lemerise jhu presentation
DESCRIPTION
Presentation on the needs of distance learning students, faculty, and staff.TRANSCRIPT
Meeting the Needs of Distance Education
PopulationsPresented by Andrew Lemerise, MLIS
June 21, 2010
1. Awareness of Library Resources & Services
2. Reference Assistance, Instruction, & Training
3. ILL/Document Delivery
Primary Needs
Awareness of Services & Resources
Students Often unaware of library resources and
services (Lillard, Wilson, & Baird, 2004; Nicholas & Tomeo, 2005; Tripathi & Jeevan, 2009; Zao & Zheng Ye, 2004)
Faculty & Staff Somewhat more informed than students of
resources and services, but still unaware of full scope (Hightower, Rawl, & Schutt, 2007; Hines, 2006; Thomsett-Scott & May, 2009)
Reference, Instruction, & Training
Students Have difficulty using library systems
(Cooper, Dempsey, Menon, & Millson-Martula, 1998; Lillard, et al., 2004; Raraigh-Hopper, 2010; Zao & Zheng Ye, 2004)
Find reference assistance from librarians very helpful (Lillard, et al., 2004; Raraigh-Hopper, 2010)
Lack the research skills expected by faculty (Hightower, Rawl, & Schutt, 2007; Thomsett-Scott & May, 2009)
Faculty & Staff Find library systems difficult to use
(Hines, 2006; Thomsett-Scott & May, 2009)
Consider collaboration with librarians useful (Hightower, et al., 2007; Hines, 2006; Kearley & Phillips, 2005; Thomsett-Scott & May, 2009)
ILL/Document Delivery
Students Vital to their ability to access scholarly material
(Raraigh-Hopper, 2010; Tripathi & Jeevan, 2009)
ACRL standard for services to distance learners (Association of College & Research Libraries, 2008)
Faculty & Staff More likely to utilize print material
(Imler & Hall, 2009)
ACRL standard for services to distance learners (Association of College & Research Libraries, 2008)
The Users
James: tech savvy but not LIS savvy
Full-time student Grew up with computers
and an internet connection
Web savvy Relies on internet search
engines like Google to find resources
Library resources “don’t work” for him
IM/chat reference with screen sharing
Librarian consultation
Targeted resources
Profile Solutions for James
Donna: efficient researcher; short on time
Works full-time Two young children
and busy family life Wants to learn
library resources Can’t access library
when it is staffed
Targeted marking and resources
Email reference Online tutorials ILL/document
delivery
Profile Solutions for Donna
Christina: upperclassman who needs more
Full-time student in third year
Underclassman resources are not giving her results she needs
Only consults librarians when required
Reports high levels of satisfaction with past reference consultations
Embedded librarian in course management software
Promotions to encourage interactions with librarians
Course-specific resources
Online tutorials
Profile Solutions for Christina
Professor Lee: no time for library instruction
His students rely too heavily on internet research
Not fully aware of library resources
Sees benefits of library instruction
No time in his course syllabus for instruction session
Informational email for his department and faculty training before start of semester
Collaboration on course-specific resource pages and research discussion thread
Information literacy instruction/tutorial
ProfileSolutions for Professor Lee
Dr. Jones: what library resources?
Department chair Needs to determine
required readings for freshman writing program
Doesn’t know what library resources are available to students
Wants to post full-text articles to course pages
Targeted marketing that reviews library’s resources
Resource purchasing requests
Copyright assistance
E-reserves
Profile Solutions for Dr. Jones
Andre: can’t resolve LIS issues
University IT help desk manager
Gets lots of questions about using and connecting to library resources
Doesn’t know LIS well Parts of library
websites not compatible with parts of university IT systems
Cross-training with library staff
Collaboration on library web initiatives
Communication system for alerting IT of library technology issues
Contact list for library technical problems
Profile Solutions for Andre
Maria: wants HR trends in distance ed
Workplace development specialist in university HR
Wants to stay up-to-date on trends in distance ed practices
Public library lacks types of journals she needs
Targeted marketing for staff
Consultation and training on resources
ILL/document delivery services
Profile Solutions for Maria
ACRLAmericans with Disabilities Act
Standards
ACRL Standards for Distance Learning Library Services Equal or equivalent services to a
physical library Strategic planning Comprehensive assessment Dedicated staff and management Dedicated facilities Adequate financial support
Text equivalents for website images
PDFs with text-based alternatives TTY phone services Captions on video
Americans with Disabilities Act
Needs & Solutions Summary
1. Better awareness of library resources and services
2. Reference assistance, instruction, and training
3. ILL/document delivery services
Targeted marketing One-on-one
instruction Tutorials IM/Chat reference Subject/Course
specific resources Faculty collaboration
Needs Solutions
Thank You!
The presentation slides are available on www.slideshare.net/alemerise and in video form on vimeo.com/user2997906
Contact info: Email: [email protected] Phone: 301-871-2610
Works consulted
Association of College & Research Libraries. (2008). Guidelines for Distance Learning Library Services. Retrieved June 29, 2010, from http://www.ala.org/ala/mgrps/divs/acrl/standards/guidelinesdistancelearning.cfm#services
Belawati, T. (2005). The impact of online tutorials on course completion rates and student achievement. Learning, Media, & Technology, 30(1), 15-25.
Brumfield, E. J. (2008). Using Online Tutorials to Reduce Uncertainty in Information Seeking Behavior. [Article]. Journal of Library Administration, 48(3/4), 365-377.
Cooper, R., Dempsey, P. R., Menon, V., & Millson-Martula, C. (1998). Remote Library Users--Needs and Expectations. [Article]. Library Trends, 47(1), 42.
Department of Justice. (2007). ADA Tool Kit: Website Accessibility Under Title II of the ADA. Retrieved July 15, 2010, from
http://www.ada.gov/pcatoolkit/chap5toolkit.htm
Works consulted, continued
Hightower, B., Rawl, C., & Schutt, M. (2007). Collaborations for delivering the library to students through WebCT. Reference Services Review, 35(4), 541.
Hines, S. S. (2006). What Do Distance Education Faculty Want from the Library? Journal of Library Administration, 45(1), 215 - 227.
Horrigan, J. B. (2010). Broadband Adoption and Use in America. OBI Working Paper Series No. 1 Retrieved July 3, 2010, from http://hraunfoss.fcc.gov/edocs_public/attachmatch/DOC-296442A1.pdf
Imler, B., & Hall, R. A. (2009). Full-text articles: faculty perceptions, student use, and citation abuse. Reference Services Review, 37(1), 65-72.
Kearley, J. P., & Phillips, L. (2005). Embedding Library Reference Services in Online Courses. Internet Reference Services Quarterly, 9(1), 65 - 76.
Lillard, L. L., Wilson, P., & Baird, C. M. (2004). Progressive Partnering: Expanding Student and Faculty Access to Information Services. [Article]. Journal of Library Administration, 41(1/2), 227-242.
Nicholas, M., & Tomeo, M. (2005). Can You Hear Me Now? Communicating Library Services to Distance Education Students and Faculty Online Journal of Distance Learning Administration, 8(2).
Works consulted, continued
Raraigh-Hopper, J. (2010). Improving Library Services for Distance Learners: A Literature Review. [Article]. Reference Librarian, 51(1), 69-78.
Sodt, J. M., & Summey, T. P. (2009). Beyond the Library's Walls: Using Library 2.0 Tools to Reach Out to All Users. [Article]. Journal of Library Administration, 49(1/2), 97-109.
Thomsett-Scott, B., & May, F. (2009). How May We Help You? Online Education Faculty Tell Us What They Need from Libraries and Librarians. [Article]. Journal of Library Administration, 49(1/2), 111-135.
Tripathi, M., & Jeevan, V. K. J. (2009). Quality assurance in distance learning libraries. Quality Assurance in Education, 17(1), 45.
Zao, L., & Zheng Ye, Y. (2004). Factors Influencing Distance-Education Graduate Students' Use of Information Sources: A User Study. [Article]. Journal of Academic Librarianship, 30(1), 24-35
Thank You!
The presentation slides are available on www.slideshare.net/alemerise and in video form on vimeo.com/user2997906
Contact info: Email: [email protected] Phone: 301-871-2610