Andrea C. Ward

635 Cottonwood Ln., Liberty, MO 64068award0722@att.net

816.806.2950PROFESSIONAL SUMMARYDuring the past 6 years, I have been working in various IT and Implementation areas, with my main emphasis on Retirement Plans and Retirement Plan Recordkeeping systems. My work has included working directly with large clients during Implementations and Conversions following Agile and Waterfall methods. Also, I have an extensive banking knowledge from my 11 years in the industry; including transit deposit to the Federal Reserve Bank, lockbox, wire transfers, ACH, loan documentation, loan processing. In addition, I served as commercial & consumer lending and loan assistant to the President and CEO.SOFTWARE PROFICIENCIES

Microsoft Office Suite 2010 Excel Word Microsoft Project Power Point

Mainframe Systems Blue Zone Rumba

Automated Work Distribution (AWD)VMWareBeyond Compare

SQLFile ManagerIT Methodologies

Software development lifecycle (SDLC) Waterfall Agile

Defect Management Systems JIRA ALM Clarity Magic

Time Tracking Systems Kronos Tempo

Recordkeeping Systems SmartDesk 1.x SmartDesk2 OMNI & OMNI Plus Compliance Desktop

Illustration Systems WinFlex IPipeline

PROFESSIONAL HISTORYZurich Global Life Insurance Company – Overland Park, KS IT Test LeadResponsibilities: 02/2016 – Current Responsible for leading up to 13 quality professionals in their day to day activities in the US and India Responsible for overseeing multiple test environments and applications Lead the testing work stream for multiple projects in multiple applications simultaneously Main point of contact for our business counterparts and project managers, regarding project statuses, defects,

scheduling of User Acceptance Testing (UAT) Participated on the Release Management Team including changes in procedures for multiple environmentsDST Retirement Solutions, LLC - Kansas City, MO 04/2007 – 02/2016Sr. Implementation Consultant 07/2013 – 02/2016Responsibilities: Conversion Event Management Lead: Generated staffing plan of business and technical associates, along with expectations of associates for each event Identifying and managing of Playbook tasks, including dependencies and ownership of tasks Lead the client executive Go/No-Go Decision meeting Installation SME for DST’s SmartDesk 1.x software to the client’s desktops Training SME for client IT resources on installation of DST’s SmartDesk 1.x software

Conversion Test Lead: Coordinated with internal project teams and client project teams for code delivery Defect Management and project plan creation Facilitate meetings with project teams and clients Facilitate client meetings for testing status Responsible for communication with management

Implementation Consultant 08/2011 – 07/2013Responsibilities: Participated in mapping meetings of client data Generated staffing plan of business and technical associates, along with expectations of associates for each event Client validation training and validation of client data Defect Management during and post conversion events

Software Quality Analyst 04/2007 – 08/2011Responsibilities: Package lead, ensuring all test cases for enhancements and defect fixes were fully tested and passing Developing and published test plans, test scenarios, and test script documents Quality tested enhancements, regression and defect fixes Worked closely with development team during cycle II project and regression testing Worked closely with developers to ensure understanding of both business and technical processes for the product Disaster Recovery Exercise (DRE) Coordinator, staffing, training and setting up data to test for quarterly DRE events Business Continuity Plan Floor Coordinator (BCP) ensured all associates information was up-to-date, including

changes in location or employment. As well as reported quarterly response statistics for DST Notification.J.P Morgan Retirement Plan Services – Overland Park, KS 08/2000 – 08/200605/2006 – 08/2006 Conversion Implementation Specialist11/2005 – 05/2006 Systems Installation Specialist08/2004 – 11/2005 Sr. Cash Receipts Specialist02/2004 – 08/2004 Cash Receipts Specialist – Subject Matter Expert (SME)04/2001 – 02/2004 Cash Receipts Specialist08/2000 – 04/2001 Transaction Team Specialist

Responsibilities: Conversion Implementation Specialist: Collaborated with new clients, merging clients and vendors, gathering

requirements and documenting enhancements needed for their payroll needs. Created payroll layouts and tested payroll files, financial and indicative.

Systems Installation Specialist: Processed requests for payroll layout additions or changes from clients or vendors. Installed and tested payroll changes to validate the changes were correct and run regression. Auditing other payroll file layout setups through conversions to confirm all requirements were met

Sr. Cash Receipts Specialists: Processed the JPMorgan payroll file, tested changes & enhancements made on the payroll file, and processed end of year files for compliance testing

Cash Receipts Specialist – Subject Matter Expert (SME): Processed payrolls, trained and mentored new associates and assisted the training department for cash receipts new associates

Transaction Team Specialist: Processed rollovers, loan payments and participant maintenance

EDUCATION/PROFESSIONAL DEVELOPMENT

Maple Woods Community College Some course work

Development ClassesSix Thinking Hats Client Relations Management ProcessClient Services Mutual Funds Industry- Defined Contribution Plan RecordkeepingAssessment Strategies and Best PracticesFile-Aid SPF for Business Associates Fundamentals of Defined Contribution PlansInformation Engineering Making Meetings WorkNSCC & Sub-Accounting Desktop Overview of Project Life Cycle

Presentation Advantage Provision WorkshopWithdrawals and Taxation Qualified Retirement Plans Compliance TestingRequirements Gathering Techniques and Tools TNAO for Business AssociatesWrite to the TopTesting – Best Practices