Dr. André de Waal MBA

HPO Center, the NetherlandsMaastricht School of Management

Grant Thornton IIP South, Seminar on HPO,

London, October 23rd 2015

What makes a High Performance Organisation?

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A High Performance Organization (HPO) is an organization that achieves financial and non-financial results that are exceedingly better than those of its peer group over a period of time of at least 5 years ……

… by focusing in a disciplined way on that what really matters to the organization !

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But … where to start?

• Keeping promises?• More focus on customers?• Defining a clear vision, mission and strategy?• Enhancing trust in leadership?• Better conditions for career development?• Processes with improved IT structure?• Selecting a different organisational structure?• Implementing competence management?• Improved information architecture?• Lowering work pressure?• Servant leadership?• More appreciating employees on their efforts?• Developing better listening skills?• More two-way communication with employees?• Finally sacking low performing people?• …

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Unique research

• Ten year study• Extensive literature review

(485 sources)• Research not only in the Western

world but also in Asia, Africa and South America

• No selection of organisations• HPO framework repeatedly

tested in practice• Results academically presented

and published many times

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5 factors and 35 characteristics:together the accelerator for improvement!

THE 5 FACTORS OF SUCCESS

HPO Factor 1: Management Quality

TrustIntegrity ConfidentRole model

Quick decision-makingQuick action-taking Decisive with non-performers

Result orientedCoaching Strong leadersAlways looking for ways to do things better

“So if I fire you, then we’ll be profitable?”

HPO Factor 2: Employee Quality

Selects on life experience and flexibility

(“damaged in life”)

HPO employees expect inspiration and encouragement to achieve excellent results

They are:- accountable for their results- flexible and resilient- complementary through

diversity- excellent collaborators

HPO Factor 3: Openness & Action Orientation

“I confess, I confess ...It was my mistake”

A different kind of ‘open door

policy’

Dialogue, dialogue, dialogueInvolve employees in important processes

Knowledge exchange and learning from each other

Open for changeMaking mistakes is allowed

Performance driven

HPO Factor 4: Continuous Improvement & Renewal

Unique strategy

Processes continously:improving – simplifying – aligning

Financial and non-financial reporting … to everyone that needs it

Improvement of core competences Renewal of products and servcies

“Let’s just wait it out …it will blow over”

We want HPO

HPO !

HPO

HPO !

HPO Factor 5: Long-Term Orientation

“Dear, it will be late tonight … we’re practising customer orientation”

CEO lies awake at night because of

customer complaints

Customer is always no. 1

Excellent long-term relations with stakeholders

People work for a long tiem at the organisation… and keep growing… and feel secure

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Added value of the HPO Framework

Time

Growth

Results

HPO score

More innovative More ability to improve Positive mentality More openness in the organisation More focus and discipline More trust between partners Better cooperation More unique strategy Better reputation Easier to gain new clients and

employees Renewed “spirit”

Increased productivity Increased turnover Increased profitability Increased market share

• > 140 HPO Diagnoses

• > 10 scientific studies

High Performance

- The story of NEH Philippines -

A LITTLE MIRACLE HAPPENED…

May 7 Email to HPO center

can you help???

EXCITED!!!!!

June 7!!Meeting with Andre, Chiel

and Paul.BE THERE!!!

CONFIRMED!June 26!!

Let’s GET STARTED!!!!!!

July/August HPO + HPP diagnosis and

workshop

where are we? Do we want

this?… giving our organization the inspiration and know-how on how to improve to

high performance … and then to high performance partnerships …

Aug-Dec Dialogue: planning more dialogue

more planning involvement understanding

commitment clear direction alignment clear plan

May Read

Article Andre: recognition!

SOME RESULTS

Key result areas 2012 performance level 2013/2014 results and outlook

2015 HPO target

Sourcing (Net productive

area/HA)No growth, 1000 Ha

1. 250 Ha growth or 20% in 6 months

2. pipeline with 2000 Ha of new opportunities

2500 Ha

Productivity(boxes produced per

HA)2800 boxes per hectare 2014: 3450 boxes/HA or 20%+

improvement 4000 boxes/Ha

Quality(% ABC rating in

market)0% A, 25% B, 75% C rating 2013: 50-90% A rating

2014: 90% A rating 100% A rating

Sales(selling prices vs

competition)

# 7 in market after Dole, Sumifru, Del monte, Lapanday, Chiquita,

Unifrutti

# 2 in market…slightly behind Dole but 20% higher selling prices

vs number 3#1 or 2 in each

market

… in 24 month we have INCREASED our profits with 500% !!

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Relation HPO with IIP

HPO definition: achieve better financial and non-financial results than peer group. The IIP accreditation is one of the most important non-financial results. An HPO can be expected to have a higher accreditation level than the peer group.

Results

Time

The best result of all !

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The HPO Framework will bring you to the top!

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More information:

• Website: www.hpocenter.com • Twitter: HPOcenter (@hpocenter)• LinkedIn Group:

High Performance Organizations (HPO Center) • Facebook: High Performance Organization (HPO) center• App: HPO Leadership Toolbox App

For free!