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@AbbasAlidina

Abbas Alidina

CEO/FounderCrowdbabble

@AbbasAlidina

Analyzing Social Customer ServiceThe Good, The Bad and The Ugly

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@AbbasAlidina

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Hi, Im Abbas

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@AbbasAlidina

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@AbbasAlidina

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@AbbasAlidina

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@AbbasAlidina

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Analyzing Social Customer ServiceThe Good, The Bad and The Ugly

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@AbbasAlidina

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So, Why Should Brands Provide

Social Customer Service?

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@AbbasAlidina

Marketing Customer

Service

Technical

Support

Human

Resources

4*+ 5"". 6%.7+)+.

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@AbbasAlidina

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Source: Liveops

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@AbbasAlidina

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@AbbasAlidina

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@AbbasAlidina

3"??+0) @%.

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@AbbasAlidina

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@AbbasAlidina

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1) Response Rate

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@AbbasAlidina

;+(

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@AbbasAlidina

;+(

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@AbbasAlidina

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@AbbasAlidina

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2) Response Time

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@AbbasAlidina

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@AbbasAlidina

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@AbbasAlidina

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@AbbasAlidina

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@AbbasAlidina

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3) Time-Parting Analysis

(Ninja-Level)

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@AbbasAlidina

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@AbbasAlidina

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@AbbasAlidina

Abbas Alidina

CEO/FounderCrowdbabble

@AbbasAlidina

www.crowdbabble.com