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Competency Name: Analytical ability Broad Definition: Ability to make systematic and rational judgments based on relevant information. L1 (Novice):

Gathers relevant information & organizes the same in a logical manner Asks the right questions to clarify the information Is able to break down problems into simple, reasonable and understandable parts. Arrives at conclusions after verifying the same with supervisors & colleagues

L2 (Proficient): Can break down problems and remove the irrelevant information Can identify the key elements from all relevant information Can identify connections between two or more bits of information/situations that may not appear to

be obviously related Can draw conclusions/arrive at the best course of action based on relevant information, and

support the same with facts L3 (Mastery):

Identifies potential issues / opportunities in complex & dynamic situations while taking cognizance of the interests of all stakeholders involved (customers, management, associates, etc.)

Can draw from past experience to arrive at the fundamental elements of a problem/concern and also foresee implications of proposed solutions

Can integrate trends / patterns in information to the macro / external environment trends. Can draw logical consequences/implications of the same

Can accurately estimate the risk associated with the proposed course of action Can effectively mentor others to acquire this competency

TCS Confidential Document: Not to be distributed / shared / published without prior permission Document Reference: i-CALMS / CD_GM 002 Page 2 of 2

Version History

Defined by: Version: Name: Date: Remark:

1.0 Trupti W (126882) & Prem

Bhagat (133915)

January 01,

2005

1.1 Trupti W (126882) & Nitin

Singh (141263)

December 18

2005

Additional indicative behaviors have been

added to the competency definition

Approved by: Version: Name: Date: Remark:

1.0 Rajiv Noronha (134831) January 01,

2005

1.1 Rajiv Noronha (134831) December 18

2005

Amendment History: Version: Document Name: Date: Remark: