an introduction to niit

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  • 7/31/2019 An Introduction to NIIT

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    Your Success. Accelerated.

    NIIT UNIQUA: Capability & ScopeA Genpact & NIIT JV

    Date: 14th August 2012

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    Agenda

    Introduction

    NIIT Uniqua Capabilities

    New Hire Training

    Language Enhancement training

    Professional Skills & Leadership training

    NIIT Uniqua training Solutions (Ask MTS)

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    NIIT Uniqua- Key Highlights

    An NIIT & Genpact JV set up in 2008 to develop a strong and reliable new hire resource pool for

    the BPO industry

    Training Programs offered in over 20 cities, planned expansion over 50 cities by the year end

    The training resource pool has conducted over 5000 training days of Voice, Professional and

    Leadership Skills training space

    Domain customized New Hire training available for Collections, F&A, Banking and Insurance, IT

    Helpdesk for both International and Domestic Operations

    Over 9000 participants trained in the Hire - Train model and over 15,000 participants trained in

    Professional and Leadership Skills Programs every year

    Several Consultancy projects executed from a Training Need Analysis, New Program Launch,

    New Curriculum Design and Floor Metric improvement perspective

    The JV provides training and consulting services in the Voice, Pre process training, Behavioral,

    Professional & Leadership skills development space

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    NIIT UNIQUA- Capability Snapshot

    New Hire

    Training Develop new hire skills in voice & non voice

    processes

    A suite of over 30 modules for language, email

    writing skills training, culture training and

    customer service training

    Domains handled Collections, F&A, Banking and

    Insurance, IT Helpdesk

    Training

    Consultancy Diagnostics to Delivery Model

    Standardization of training processes

    Learning Curve Reduction

    Knowledge Management Services

    Professional

    and Leadership

    Skills Suite

    Professional Skills Training

    Front Line Manager Development

    Leadership Skills Development

    Standard and custom training programs

    Delivery capability in ILT, Online, Blended and SLT

    mode

    New Hire TrainingA suite of over 30 voice & soft skills modules

    Capability developed in F&A and Banking

    basics training for call center businesses

    Professional

    Skills

    Development

    New Hire

    Training

    TrainingConsultancy

    Buddy Training Empower buddy trainers with tools and

    methodology to

    Increase first pass yield

    Reduce overall learning curve

    Leadership

    Skills

    Development

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    New Hire Training

    Business

    ChallengeHiring teams are constantly

    under pressure to increase

    hiring efficiency and reduce

    cost of hire with the

    resource pool depleted

    SolutionSpecialized voice and language training

    intervention for sub optimal proficiency

    Levels to increase their proficiency and

    hence increase employability co-efficient

    Business benefit rests in high conversion

    of low end proficiency spectrum

    Our Partners: IBM, Genpact, Accenture, Firstsource, WNS,

    Cognizant, GE Capital

    BenefitHigh conversion rate of 65

    70% of the lower

    proficiency group

    Cost reduction of up to 15

    - 20% due to change in

    Resource pool mix

    Our Capability also includes Domain based intervention for Finance and Accounting, Collections, IT Services,

    Banking and Finance. Other training components: MS Office , Email Writing Skills,

    Corporate Etiquette, Conference Call Essentials etc.

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    Breakthrough

    Programs conducted

    New Hire Orientation

    Interpersonal Skills

    Corporate Etiquette

    Emerging Excellence

    Coaching Skills

    Customer Centricity

    Essential Communication

    Skills

    Professional Skills for

    Entry level

    Programs conducted

    New Hire Orientation

    New Manager Induction

    Performance Management

    Coaching Skills

    Presentation Skills

    People Management Skills

    Essential Facilitation Skills

    Essential Communication

    Skills Interviewing Skills

    Managing Client

    Communication

    Professional Skills for mid

    level Supervisors

    Programs conducted

    New Manager Foundation

    Advanced Presentation Skills

    Foundation Managerial Skills

    7 Habits of Highly Effective

    People

    Advanced Managerial Skills

    Leadership Development

    Programs

    Professional & Leadership Skills Programs

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    ProposalNext Steps

    Submissionof quotationby NIPE

    Closecommercials

    Trainerscreening at

    both locations

    Agreementand

    empanelmentformalities

    Fix start datefor the

    trainers andstart.

    7

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    Contact InformationThank You!!

    Presented by : Shailendra Mahadik

    Email address:

    [email protected]

    Telephone number: Shail: +91 97418 87430