an introduction to niit
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Your Success. Accelerated.
NIIT UNIQUA: Capability & ScopeA Genpact & NIIT JV
Date: 14th August 2012
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Agenda
Introduction
NIIT Uniqua Capabilities
New Hire Training
Language Enhancement training
Professional Skills & Leadership training
NIIT Uniqua training Solutions (Ask MTS)
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NIIT Uniqua- Key Highlights
An NIIT & Genpact JV set up in 2008 to develop a strong and reliable new hire resource pool for
the BPO industry
Training Programs offered in over 20 cities, planned expansion over 50 cities by the year end
The training resource pool has conducted over 5000 training days of Voice, Professional and
Leadership Skills training space
Domain customized New Hire training available for Collections, F&A, Banking and Insurance, IT
Helpdesk for both International and Domestic Operations
Over 9000 participants trained in the Hire - Train model and over 15,000 participants trained in
Professional and Leadership Skills Programs every year
Several Consultancy projects executed from a Training Need Analysis, New Program Launch,
New Curriculum Design and Floor Metric improvement perspective
The JV provides training and consulting services in the Voice, Pre process training, Behavioral,
Professional & Leadership skills development space
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NIIT UNIQUA- Capability Snapshot
New Hire
Training Develop new hire skills in voice & non voice
processes
A suite of over 30 modules for language, email
writing skills training, culture training and
customer service training
Domains handled Collections, F&A, Banking and
Insurance, IT Helpdesk
Training
Consultancy Diagnostics to Delivery Model
Standardization of training processes
Learning Curve Reduction
Knowledge Management Services
Professional
and Leadership
Skills Suite
Professional Skills Training
Front Line Manager Development
Leadership Skills Development
Standard and custom training programs
Delivery capability in ILT, Online, Blended and SLT
mode
New Hire TrainingA suite of over 30 voice & soft skills modules
Capability developed in F&A and Banking
basics training for call center businesses
Professional
Skills
Development
New Hire
Training
TrainingConsultancy
Buddy Training Empower buddy trainers with tools and
methodology to
Increase first pass yield
Reduce overall learning curve
Leadership
Skills
Development
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New Hire Training
Business
ChallengeHiring teams are constantly
under pressure to increase
hiring efficiency and reduce
cost of hire with the
resource pool depleted
SolutionSpecialized voice and language training
intervention for sub optimal proficiency
Levels to increase their proficiency and
hence increase employability co-efficient
Business benefit rests in high conversion
of low end proficiency spectrum
Our Partners: IBM, Genpact, Accenture, Firstsource, WNS,
Cognizant, GE Capital
BenefitHigh conversion rate of 65
70% of the lower
proficiency group
Cost reduction of up to 15
- 20% due to change in
Resource pool mix
Our Capability also includes Domain based intervention for Finance and Accounting, Collections, IT Services,
Banking and Finance. Other training components: MS Office , Email Writing Skills,
Corporate Etiquette, Conference Call Essentials etc.
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Breakthrough
Programs conducted
New Hire Orientation
Interpersonal Skills
Corporate Etiquette
Emerging Excellence
Coaching Skills
Customer Centricity
Essential Communication
Skills
Professional Skills for
Entry level
Programs conducted
New Hire Orientation
New Manager Induction
Performance Management
Coaching Skills
Presentation Skills
People Management Skills
Essential Facilitation Skills
Essential Communication
Skills Interviewing Skills
Managing Client
Communication
Professional Skills for mid
level Supervisors
Programs conducted
New Manager Foundation
Advanced Presentation Skills
Foundation Managerial Skills
7 Habits of Highly Effective
People
Advanced Managerial Skills
Leadership Development
Programs
Professional & Leadership Skills Programs
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ProposalNext Steps
Submissionof quotationby NIPE
Closecommercials
Trainerscreening at
both locations
Agreementand
empanelmentformalities
Fix start datefor the
trainers andstart.
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Contact InformationThank You!!
Presented by : Shailendra Mahadik
Email address:
Telephone number: Shail: +91 97418 87430