3/19/2015

CBE’s Manila-based

Operations CenterAn introduction to the leadership and the city

Isela Villanueva

2

Director, International Operations

With 10 years of experience as a

client, I can appreciate what a client is

looking for in a partner. I understand

their concerns, challenges and what is

important to them... Being an

American in our PH office, there is a

positive impact to our associates in

that I can explain our culture better,

assist with understanding specific

state cultural differences, and the level

of engagement with all associates

across the floor.”

3

Bonifacio Global

City is a world-class

business and

residential center.

Tyler Mayer

4

Supervisor, Collections Training

Something that we continually receive

positive feedback on, and that is very

unique to CBE is Better U (based on

Steven Covey’s 7 Habits), which is a 2-

day training that focuses on the

employee in their roles both in the office

and outside of the office. This training

and investment reinforces CBE’s

immediate commitment to employee

development as this training happens

the employees first week of hire in PH.”

5

Bonifacio Global

City is home to

CBE’s Manila-based

operations center.

6

Wilhelm GazaDirector, Human Resources

Being in HR allows me to affect both

client and employees. I provide

clients with data and analysis about

the Philippines and the available

talent that they may tap plus

information on labor laws and

regulations that would help them be

successful with their venture in the

Philippines. For the employees, it is

the complete life cycle within the

company…from being hired, to

transformation and embracing the

culture, to unleashing their potential

through career development, to

inspiring fresh ideas through

employee engagement and ensuring

employee retention.”

7

CBE’s Manila-based

operations center is

open at night to

enable associates to

assist customers

during daytime

hours in the United

States.

8

Paolo SocorroSenior Manager, Operations

My 12 years in the BPO industry in the

Philippines handling different types of

work makes my role well-rounded to point

that I know what the client needs even

before they ask….My role entails me to

be one step ahead and to ensure that I

cater to solutions even before the

concerns arise. Being a Filipino who grew

up in the US and other parts of the globe,

I have more appreciation about the needs

and demands of both cultures to deliver

both for my employees and my clients

needs, specifically with the technicalities

and labor laws of the Philippines.”

9

CBE’s Manila-based

operations team has

45 years of BPO

experience and is

ready to partner with

your company in the

Philippines!

Let’s Talk!