an internship experience file

8/7/2019 An Internship Experience File

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An Internship Experience File

By Anuj Gupta

On

Name of the Guide : Training Started Date:

Vishal singh negi 07,Jun 2010

Sr. Executive Completed date:



Table of contents

Sr.No Contents Page No.

1 Introduction 1

2 Brief summary of Internship Project Report

3 Method of data collection.

4 Analysis of the company/organization

5 SWOT

6 Personal Review

7 Appendices



Introduction



"Each summer, college students across the country get a taste of the real world by

participating in internships. It's worth it for companies to put time and effort into developing

a summer student program that benefits your business. This worthy investment can help

reduce overhead and boost productivity. Summer internships are usually eight to twelve

weeks long and can be full or part time. These short term experiences provide a real insight

into what it¶s actually like working in a particular job or career field.

As Internships are work-related learning experiences that provide an opportunity for students

to gain important knowledge and skills in a career related field.

As internships is one of the ways to get connected with the organization you are working

under. Academic knowledge contributes a lot but when it comes for the field job or the

practical work, we really need to work hard. Academic knowledge contributes when we need

to frame questions, when we need to make formats, pie charts etc. But when it comes for

practical work, experience matters a lot. Day 1 when i visited one of the respondents, my

confidence was bit low. As this process keep on going my confidence level started growing

up.

Practical work teaches us the real experience of doing the things. But the experience can be better when one have good academic knowledge.



Brief Summary of Internship Project Report



As i started my internship on 2010-07-30 at connect. First week of the training was not so busy, as training was given regarding the company knowledge. Mr. Vishal negi sir directed

me what to do n how to do. Project on market share of the company was given to me. As i

started working on the project, the first task was to collect information regarding the use of

which service provider. For this i made a format as shown below.

Serial

No.

Customer

Detail

Company

Profile

Location

Address

Present

Status

Future

Expansion

Remarks

As to inquire about the present service provider, i have to ask questions like (which service

provider connection you are using, how many lines you are using, if broadband then which

service provider, approx bill of the month, are you satisfied with the service, any future

expansion plan, etc) to the respondents. I covered Sector 17, 34, 22, 9, 35 for my project

report.

As when i covered all the sectors given to me, it was easy for me to take out the market share

of the company based on the total respondents done. Respondents which i covered include

Small scale industries, corporate offices, educational institutes, etc.



Method of Data Collection:

Primary data collection method used.

Primary Data:

For collecting primary data I used a Format which was filled by me while collecting the

data.

Sampling plan:

The sampling plan was designed after deciding about the sampling unit and sampling size. I

choose convenient sampling method to choose the respondent samples.

Sampling Unit:

The sampling method used for the above research problem will be convenient sampling. The

sampling area in chandigarh.

Statistical tools:

Pie charts have been used to understand and interpret the various findings of the survey and

market research and to conclude of analysis in very precise manner. Techniques of Pie charts,

Tabulation and Cross tabulation are used for interpretation.

Sample size:

Keeping in view the time and resources available for the study, it was decided to restrict thesample size to 50 respondents. For drawing the sample convenient judgmental sampling has

been used to save time and to meet my objectives.



Analysis of the Company/Organization



Exclusive world-class showrooms to provide high quality customer care to CONNECT

subscribers at an exclusive one-stop shop have been set up to fulfill total communication

needs of the subscribers. It provides a single window opportunity to address all customer

queries, besides serving as an outlet for sale of all CONNECT products. These aesthetically

beautiful outlets allow CONNECT subscribers to subscribe to any of CONNECT services

while experiencing a demo of exclusive CONNECT services like Phone to mail, AudioConference Bridge, Video Conference, DSL etc. At the Connect World, a customer can

subscriber to a telephone connection, buy Phone cards, CDMA mobile handsets, Customer

Premises Equipment (CPE) and Internet products. One can also make bill payments, register

a complaint and seek information on any of the company's products or services. Specially

trained executives attend to the customer needs and ensure that they are met with speed and

efficiency. An agreement has been signed between the Government of Punjab and HFCL

Infotel Ltd. wherein CONNECT will provide free data connectivity for the government's e-

governance & citizen services projects. This connectivity will facilitate communication

between state headquarters, district headquarters, sub-divisions and blocks. The e-

Governance project will help the government in improving revenue collection, delivery of

citizen services, increase government accountability and transparency thereby increasing

citizen trust in government besides providing effective MIS for government decisions. This

will effectively involve stakeholders, including NGOs, business, and interested citizen in new

ways of meeting public challenges.

What CONNECT Offers in terms of other Competitors?

y 24X7 customer care center at phone number 1999.

y Apart from these connect also provide Internet Leased Lines, DSL Broadbandservices, ISDN services and point-to-point connectivity.

y Connect Wire line offer also gives host of Value Added Services (VAS) like VideoConferencing, Tele-meet, 3 party conferencing, Call hunting, Call forward, Call

waiting, Dynamic Lock etc

Connect offers you.

³Total Communication Solution´ with a complete range of products & services.

Some of the special reasons why Connect should become and remain your preferred

Communication Partner are:

y Rated as best operator in terms of overall service in North India by TRAI.

y Superior network quality. Self-healing ring protected network.

y Round the clock dedicated customer care.

y Fault resolution with in 4 hours.

y Customized tariff plan to suit unique customer requirements.



SWOT



The SWOT analysis is a business tool available in the tool box. However, running a business

forces you to focus on the issues and fires burning today, not tomorrow.

Strengths

y End-user sales control and direction.

y Right products, quality and reliability.

y Superior product performance vscompetitors.

y Better product life and durability.

y Spare manufacturing capacity.

y Some staff have experience of end-user

sector.

y Have customer lists.

y Direct delivery capability.

y Product innovations ongoing.

y Can serve from existing sites.

y Products have required accreditations.

y Processes and IT should cope.

y Management is committed and

confident.

Weaknesses

y Customer lists not tested.

y Some gaps in range for certain sectors.

y We would be a small player.

y No direct marketing experience.

y We cannot supply end-users abroad.

y Need more sales people.

y Limited budget.

y Don't have a detailed plan yet.

y Delivery-staff need training.

y Customer service staff need training.

y Processes and systems, etc

y Management cover insufficient.

Opportunities

y Could develop new products.

y Local competitors have poor products.

y Profit margins will be good.

y End-users respond to new ideas.

y Could extend to overseas.

y New specialist applications.

y Can surprise competitors.

y Support core business economies.

y Could seek better supplier deals.

Threats

y Legislation could impact.

y Environmental effects would favour

larger competitors.

y Existing core business distribution risk.

y Market demand very seasonal.

y Retention of key staff critical.

y Could distract from core business.

y Possible negative publicity.

y Vulnerable to reactive attack by major

competitors.



Personal review



As what we learn through academic knowledge, contributes a lot when working in an

organization. Academic knowledge more of us guides, what to do, when to do and how to do

in an organisation. Academic knowledge guides us how management skills can be applied in

performing activity. But when activity is performed in real, it is the only experience which

makes you perfect. While performing activity many hurdles comes like, rude customer,

wrong Question, Irritating Customer at that point of time only skills helps out.

While doing a survey, person needs be clam, polite, and with positive attitude. As a person

interact with different types of respondents. All respondents comes with different questions,

believes and different mindset. In this types of situation, experience in performing activity

helps out not only the knowledge.



Appendices



Plans

Plan Name UL495* UL695* UL995*UL

555*Gold666*

Surf 997#

Turbo1099

Easy Surf 1699**

Surf Max

2999**

MonthlyRental

Rs 495 Rs 695 Rs 995Rs

555Rs

666Rs 997

Rs1099

Rs 1699 Rs 2999

RouterRental

Nil Nil Nil Nil Nil Nil Nil Nil Nil

Free DataTransfer

UL UL UL UL UL UL 10 GB UL UL

Extra DataUsageCharges

NA NA NA NA NA NARe

0.90/MB

NA NA

Bandwidth## (upto)

1 Mbps 1 Mbps 1 Mbps300Kbps

500Kbps

800Kbps

2Mbps

1 Mbps 2 Mbps

Free Voice

Pulses

worthRs

500(Onnet)

worthRs

500(Onnet)

worthRs

500(Onnet)

worth

Rs 50

worth

Rs 50

worth

Rs 100

worth

Rs 100

worth Rs

100

worth

Rs 300

Extra VoiceUsageCharges

Local toFixed

1p/sec 1p/sec 1p/secRe

1/3min

Re1/3mi

n

50p/min

50p/min

1p/sec 1p/sec

Intra toFixed


1/minRe

1/min50p/min

50p/min

1p/sec

1p/sec

Local toMobile


1/minRe

1/min50p/min

50p/min

1p/sec

1p/sec

STD 1p/sec 1p/sec 1p/secRs

1.99/

min

Re1/min

75p/min

75p/min

1p/sec 1p/sec

ISD

USA,Canada,UK(Landline)

99paisa/m

in

99paisa/

min

99paisa/min

99paisa/min

99paisa/min

99paisa/min

99paisa/min

99paisa/min

99paisa/min

Europe, UK(Mobile),SEA

Re1/7.5sec

Re1/7.5sec

Re1/7.5sec

Re7/min

Re7/min

Re7/min

Re7/min

Re 7/minRe

7/min

ROWRe 1/6

secRe 1/6

secRe 1/6

sec

Re10/mi

n

Re10/mi

n

Re10/mi

n

Re10/mi

n

Re10/min

Re10/min

Remarks

After 5GB

speedreduce@256KP

BS

After10 GB

speedreduce@256KP

BS

After20 GB

speedreduce@256KP

BS



PlanName

Home TopUp 250

UL555*

Gold666*

Diamond 888*

Surf 997#

Turbo1099

Easy Surf 1699**

Surf Max2999**

MonthlyRental

Rs 250 Rs 555 Rs 666 Rs 888 Rs 997 Rs 1099 Rs 1699 Rs 2999

RouterRental

Rs 100 Nil Nil Nil Nil Nil Nil Nil

Free

DataTransfer

1 GB UL UL UL UL 10 GB UL UL

ExtraDataUsageCharges

Re 0.90/MB NA NA NA NARe

0.90/MB

NA NA

Bandwidth ## (upto)

512 Kbps300Kbps

500Kbps

700 Kbps800Kbps

2 Mbps 1 Mbps 2 Mbps

FreeVoicePulses

As per thevoice plan

worthRs 50

worthRs 50

worth Rs50

worthRs 100

worthRs 100

worth Rs100

worth Rs300

ExtraVoice

UsageChargesLocal toFixed


Re1/3min

Re1/3min

Re1/3min

50p/min

50p/min

1p/sec 1p/sec

Intra toFixed


Re1/min

Re1/min

Re1/min

50p/min

50p/min

1p/sec 1p/sec

Local toMobile


Re1/min

Re1/min

Re1/min

50p/min

50p/min

1p/sec 1p/sec

STDAs per thevoice plan

Rs1.99/mi

n

Re1/min

Re1/min

75p/min

75p/min

1p/sec 1p/sec

ISD

USA,Canada,UK

(Landline)

As per the

voice plan

99

paisa/min

99

paisa/min

99

paisa/min

99

paisa/min

99

paisa/min

99

paisa/min

99

paisa/min

Europe,UK(Mobile),SEA


Re1/7.5sec

Re1/7.5sec

Re 1/7.5sec

Re7/min

Re7/min

Re 7/min Re 7/min

ROWAs per thevoice plan

Re 1/6sec

Re 1/6sec

Re 1/6sec

Re10/min

Re10/min

Re 10/minRe

10/minAvailability

CLAJ

Residential

Yes Yes Yes Yes Yes Yes Yes Yes

Commercial

No Yes Yes Yes Yes Yes Yes Yes

NonCLAJ

Residential


Commercial


* In CLAJ commercial UL 555, Gold 666 and Diamond 888 can be sold only to those customers whohave only one PC.These plans also cannot be sold to IT companies and cyber café's

# Surf 997 : This plan cannot be sold to IT companies, cyber café·s, collages and higher educational



professional institutes. This plan is exclusively for single PC users across all towns Pan Punjab.

** Easy Surf 1699 andSurf Max 29991.These plans will be governed by fair usage policy i:e speed will be reduced to half if data tranferwithin the month exceeds 100 GB. However speed will be restored to orginal plan speed after onemonth.2.These plans can only be sold only to those

customer who have only one PC## : Speed indicated is the speed up-to the ISP node andMaximum speed available during off-peak hours

Taxesextra asapplicable.

Area Covered

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