an e effort to empower common man
TRANSCRIPT
e-GovernanceAn e-efforteffort to empower
common man?
11th September, 2007 at IIM Lucknow
By
Amod KumarSpecial Secretary I.T., UP Govt.
Developed Country by 2020
Our President’s vision
India can’t be a Developed Country
if It is not e-Governed
Why?
Large Population
Wide Spread Corruption
Implementing RTI Act 2005 is impossible without
e-Governance.
Slow & lethargic beurocracy
Long decision time
Can we be e-Governed nation?
Our Past Successes
• Bhoomi• Railway Reservation
System• Banks• E-Seva
Bhoomi
Railways
Banks
How?
20
35
40 5
e-Governance:Components of Success
% Luck%Change management
%Business Process Reengineering
% Technology
Challenges of e-Governance
in North IndiaComputerization seen more as a publicity tool, a fashion than for any real purpose. Hence no people’s support for it.
Mindset of Government employees (fear of losing extra income).
More efforts for G2G than G2C, leading to no perceptible benefits to common people.
Infrastructure, power, and communication problems
Education, illiteracy
Our Role Models
Computerized railway reservation system
Bhoomi, Karnataka
What is Lokvani?Lokvani
is an Internet kiosk based G2C interface
for providing various information and public
grievance redressal in a transparent, accountable and time-bound manner
by forging effective Public-Private Partnership
(PPP)
?
Public Grievance Redressal -Existing System
Senior Officers
Departmental officers
Field levelofficers/employees
Common man
Public grievance redressal-Lokvani System
Lokvani Lokvani ServerServer
DMDMofficeoffice
Concerned Concerned DepartmentDepartment
Third Party, Third Party, Lokvani KioskLokvani Kiosk
customer
Typical Lokvani kiosk…
S.No. Kiosk Name Working months
Complaints Recd (upto June 2007)
Income Generated (Rs.)
Average Income per Month (Rs.)
1 Sitapur -2 30 20392 509800 169932 Biswan -2 30 8429 210725 70243 Sitapur -1 30 6774 169350 56454 Laharpur -2 30 6105 152625 50885 Mahmudabad -2 30 4931 123275 41096 Sitapur-7 30 4835 120875 40297 Sidhauli -1 30 4428 110700 36908 Sidhauli -3 30 4093 102325 34119 Misrikh-3 30 3929 98225 3274
10 Mahmudabad -1 30 3250 81250 270811 Maholi -2 24 2860 71500 297912 Biswan -1 30 2631 65775 219313 Reusa -1 24 2150 53750 224014 Misrikh -2 30 1819 45475 151615 Sitapur-5 30 1576 39400 131316 Khairabad -1 24 1230 30750 128117 NP Parsendi1 12 1128 28200 235018 Hargaon -1 24 1105 27625 115119 Laharpur -1 30 1084 27100 90320 Rampur Mathura -1 24 976 24400 1017
Average Income of Kiosks (from grievances only )
Viability of the Kiosk…
Kiosk - Services Offered Vs Income
No of Services
Inco
me
Income ofKiosks
Viability of the Kiosk…
Kiosk - Reach of Kiosks Vs Income
Reach
Inco
me
Income ofKiosks
Viability of the Kiosk…
Kiosk - Sustainable Income
Increase in Reach + Increase in no. of services
Income
IncomeofKiosks
Online court cases, cause lists, judgements Online Electoral Rolls Vehicle Registration, Driving License Payment of electricity bills, phone bills Ration cards and allotment to qotedar. Police thana computerization / networking
connectivity Tourist Related information Daily rates of Fruits/ Vegetables/ Grains Online pensioners info. / Installation of IVRS –
SMS Parivar register Database (Rural & Urban) All employees Database University/ College info. (Seat Availability,
Admission)
Proposed Services…
Health info. (All Hospitals/ Nursing Homes/ Laboratories)
Recovery Certificates (R.C.s) Industries info (Durry exporters etc.) Registry of properties Banking Services Drinking Water facilities Database Development from MP/MLA funds Khasra and Jamabandi records SC/ST tracker
Proposed Services (Contd…)
Kiosk operators are partners & motivators
Cost saving
Taste of convenience , no roll back
Public satisfaction
Most ignored group, feeling of regaining faith in administration
Will it Sustain?
Easy to replicate
Backing of Laws, Rules, G.O.s is required
Monitoring from state level
Who gets the credit?
Replicability
Strengths of Lokvani… Transparency and accountability to complainant. Complete transparency in all works / schemes /
beneficiaries / selection / expenditure etc. Compulsion to come to District / Tehsil Head
Quarter avoided. Effective monitoring of all complaints /
grievances. Monitoring of performance of district level officers is possible by senior officers at state headquarter.
24X7 services. Easily replicable Job creation in rural areas Bridging the digital divide
Uniqueness of Lokvani• First successful zero support based PPP model for
kiosks in the country
• Profit and competition can overcome power shortage, illiteracy, poverty, adverse socio-political conditions, lack of professional work culture
• 100,000 rural people using it in just one district
• Going beyond just provision of services to make the govt. accountable and giving the citizen the right to answer
Achievements… About 100,000 complaints registered and 95000
disposed off in about 30 months.
First successful e-Governance project in Uttar Pradesh
First District in country to provide On line Land records on Internet in Hindi.
Government of UP has come out with a G.O. to implement Lokvani in all Districts of U.P
Awards… Dataquest e- gov Champion Award-2006
Winner of Golden Icon Award at National e-governance Conference-2006
Won special mention (second place) in Public Administration category at Stockholm Challenge Awards 2006.
Issues… Quality vs. Quantity Replicability Sustainability People meeting personally on Janata Diwas,
Janmilan etc. State Level Monitoring Search
How we did it…?
Registration, training and agreement with already running computer centers/ cyber cafes in the district on a fixed fee (Rs. 1000)
Nov.2004
Establishment of a registered society “LOKVANI, SITAPUR” at district level.
Oct.2004
Plugging the loopholes and designing a new system in consultation with all District level officers.
Sept.-Oct. 2004
Studies of Similar initiatives in Dhar(M.P) and Jhalawar (Rajasthan).
Sept. 2004
How we did it Contd.
Single window kendra (SWK) opened
RTI use through Lokvani
Nov.2005
March2006
IVRS IntroducedJun.2005
On Line TendersJun.2005
Status of Arm LicensesJun.2005
Muster RollsMay.2005
dashboard addedApr.2005
Land Records on LokvaniFeb.2005
brought on internetFeb.2005Weekly monitoring of performanceJan.2005
Lessons Learnt…
Better copy than reinvent the wheel Seeing is believing Team spirit (giving credit/appreciation/freedom) Best is the enemy of good Failure is the pillar of success Socializing helps No subsidies No need to be a technocrat PPP is must for sustainability Strategy (calculated moves) Use of media and politicians No limit to achievement, if no desire for credit
Role Model
Our Vision
Whether you like it or not, you have no choice but to
implement e-Governance.
The only choice you have is to choose your favorite dish from
a big menu…….
Some dishes• P.S. Automation
– Record keeping– Interlinking– Process re-engineering– Online FIR
• Traffic– Challan Process– Traffic lights & control room (Tokyo example)– Linking with RTO office– Vehicle thefts (RFID, GPS), database of lost and recovered vehicles
• Verifications– Arms License– Passport– Govt. jobs– Army recruitment– Household servant’s credentials
• Investigations– Case tracking ( from FIR to conviction till SC)– Inventory Management (of maal mukadmati)
Some dishes….contd
• Communications– CUG– Triband phone– Video Conferencing (G2G & evidence)– Vehicle tracking– Biometric devices
• Crime data Management– Data Warehouse– Business Intelligence Softwares– Mugshot & fingerprint database– Handheld online devices & online matching
Online FIR
• Increase in crime figures• Lack of manpower to investigate all the
crimes• Political & administrative will• Weak 182 IPC• Lack of resources
Garib Jaan ke humko na tum bhula dena,
Tumhi ne dard diya hai tumhi dawa dena
Thank You
Acknowledgements
• Sri Rajeev Chawla Ex-Secy e-Gov, Karnataka• Smt.Zohra Chatterjee (Govt. of UP)• NIC (Sri S.B.Singh, A.P.Singh, AjaiGopal,
Rajeev Lakhera and many others )• Mr.Alok Singh, IPS• Mr.Abhishek Singh, IAS• Mr.Sanjay Bhoosreddy, IAS• Justice S.C.Verma
Contact Details• Amod Kumar Special Secretary I.T., UP Govt.
[email protected],0522-2238294, 9452076839
• A.P.SinghDIO, NIC [email protected], [email protected], 9415184409