an action plan for knowledge management
TRANSCRIPT
GETTING INTO KMAn action plan for Knowledge Management
THE
KM
TEAM
RH
QAKM
IT
CultureProcessTechnologyLeadership
THE
KM
INITI
ATIV
ES
PRELIMINARY AUDIT1. Audit through online survey and team interviews
2. Consolidate the results by department and compare with other business units
3. The low score departments have to improve while the high score dpt have to share their best practices.
LEADERSHIP
A leader is someone who demonstrates what’s posible.
KNOWLEDGE CHAMPIONSNatural Knowledge Champions emerge
organically, and they are crucial in supporting the knowledge programs in the
organization. It is important to identify them based on their behavior and then
encourage a more prominent role.
SUBJECT MATTER EXPERTThe subject-matter expert (SME) are
authority in a particular area. They have the duty to engage in mentoring and
coaching others about technical subject with real-world examples, best practices, and tricks of the trade. They are the go-to
resource who helps resolve complex issues.
KNOWLEDGE CHAMPIONS
1. Write the champion guide
2. Open Space session with the future champions
3. Socialize their scope within their dpt.
SUBJECT MATTER EXPERT
1. Elaborate skill matrix
2. Identify the experts
3. Develop internal training program
CULTURE
Culture eats strategy for breakfast
COMMUNICATION
The single biggest problem in communication is the illusion that it has
taken place
George Bernard Show
COLLABORATION
You can do what I cannot do. I can do what you cannot do.
Together we can do great things.
Mother Teresa
GAMIFICATIONGamification is the use of game
mechanics and design techniques in non-game contexts to improve knowledge
management.
It works by making technology more engaging, by encouraging behaviors, by showing a path to mastery,
and by taking advantage of humans' psychological predisposition to engage in gaming.
COMMUNICATION
1. Set internal newsletter
2. Share latest news from each team
3. Invite for regular contribution
COLLABORATION
1. Plan a monday meeting to share weekly objectives
2. Plan punctual learning session
3. Explore new ways of working through world café session
GAMIFICATION1. Choose rewards
2. Select game mechanics
3. Build a company collaborator framework
4. Decide whether in-house or external implementation
5. Implement analytics program
PROCESSQuality is not an act, it is an habit
POSITIVE DEVIANCEPositive Deviance is based on the
observation that in every community there are certain individuals or groups whose
uncommon behaviors and strategies enable them to find better solutions to problems than their peers, while having access to the same resources and facing
similar or worse challenges.
LEARNING FROM FAILURESA group of MBA students are dining with a retired celebrity CEO. One asks him, “What distinguishes a successful executive?” The CEO ponders the question for 10 seconds and answers, “Two words:
Good decisions.” The student isn’t satisfied and says, “But what does it take to make good
decisions?” The CEO furrows his brow and 20 seconds later replies, “One word:
Experience.” The student is exasperated at this point and blurts out, “Okay, but what’s it
take to get experience?” The CEO frowns and thinks for 30 excruciating seconds. Finally, he replies,
“Two words: Bad decisions.”
STANDARDIZATION
If you think of standardization as the best you know today, but which is to be
improved tomorrow, you get somewhere.
Henry Ford
POSITIVE DEVIANCE
Implement community of practice (CoP)
Implement community of interest (CoI)
LEARNING FROM FAILURE
Implement After Action Review (AAR) and Before Action Review (BAR)
Implement Retrospect & Feedback SOP
STANDARDIZATION
Implement SOP for every KM initiative cited supra to determine periodicity, accesibility, formats, and responsibility
Develop a how to manual per department valid for every business unit
TECHNOLOGYTECHNOLOGY MAKES THE WORLD A
NEW PLACE
Document Management
SystemCreatecorporate taxonomy
Implement the DMS
Provide training for new users
Learning Management System
Chose e-learning platform
Integrate gamification
Encourage collaboration through WIKI
INFORMATION COLLECTION
List interesting RSS feeds and add news in internal newsletter
Choose appropriate content agregator and integrate them to corporate portal
Develop internal social bookmarking with portal integration
Subscribe to industry review
EMAIL DETOX
Integrate instant messaging for internal communication
Start with a pilot team for a first try
Integrate it with DMS and e-mail
Integrate to internal social media and corporate calendar
LAST RECOMMENDATIONSCHANGE MANAGEMENT Write a change management
guide for senior management and KM teams
Socialize the guide in small groups
Design corporate policies for communication, training and rewards
PRODUCTIVITY HACKING Implement Getting Things Done
policies Propose crowdsourcing to
decorate office with productivity quotes etc.
Write a productivity hacking guide to share with employees
© Olivier De Schutter
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