Amy CarterPrivateacarter@gmail.com

260-705-1525

Professional Profile Customer service specialist with 25 years of experience in helping the campus community with ordering, configuring, receiving / inventory and delivery of computers, smartphones, tablets, printers. Coordinate office moves, furniture installation and phone / network activations. Dedicated to building a positive customer experience.

Work History Sept 2015 to July 2016Assistant Manager Craft Beer SpecialistBelmont Beverage

Nov 2012-Aug 21 2015Desktop Installs Coordinator and SupervisorITS Indiana Purdue University Fort Wayne

March 2015 St Patrick’s Day WeekVolunteered week of St. Patrick’s Day event - server/ticket salesDeer Park Irish Pub Fort Wayne

Mar 2005-Nov 2012Desktop Installs CoordinatorITS Indiana Purdue University Fort Wayne

Feb 1996-Mar 2005Help desk OperatorITS Indiana Purdue University Fort Wayne

Feb 1990-Feb 1996Data Center OperatorITS Indiana Purdue University Fort Wayne

1986-Feb 1990Underwriting data entry/job processingData Center Medical Protective Fort Wayne

Duties /Skills ● Supervise 2 full time employees and 2 student workers● Negotiated with campus community and outside vendors to coordinate new office installs and

moves.● Confirmed office layouts prior to changes to ensure proper data, phone, power, ergonomics

and safety.● Coordinate phone and network activations for new office installs / moves with vendors.● Specify and generate purchasing quotes for computers, laptops, printers, smartphones and

tablets● Inventory products upon arrival and schedule installation / delivery to user.● Work with purchasing and vendors to handle damaged / defective / incorrect deliveries.● Track all orders, configuration and delivery information in the central helpdesk system.● Ensure service level agreements for machine delivery and installation are being met.● Direct team with pickup, delivery and installation of office equipment.● Perform follow-up with user after work performed to ensure user is happy.● Configure all campus mobile devices and register with mobile device management system.

Technical Experience Windows , Apple products, Android, Microsoft Office 365, Heat Help Desk Certified, Ariba Purchasing / Shipping / Receiving / Inventory, FileWave Multi Platform Management, Novell Vibe, Kronos, Indiana Liquor and Tobacco serving license studying for cicerone certification