amy kawata resume - june 2015

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AMY KAWATA Dallas, Texas (C) 214-557-2275 [email protected] www.linkedin.com/in/akawata PROFILE: SALES REPRESENTATIVE ~ ACCOUNT MANAGEMENT Personable, enthusiastic, and top producing Sales Representative and Account Management Professional with years of success and contributions in the field. Establish and maintain valuable client relationships for sustained growth, satisfaction, and retention. Consistently met or surpassed sales quotas while representing products or services in fiercely competitive environments. Significant Skills and Abilities: Avid networker and outstanding relationship manager who capitalizes on opportunities to grow sales through partnerships and referrals. Establish trust/rapport with clients for sustained satisfaction and retention. Present products and services with great enthusiasm; remain diligent with follow-up to close the sale. Recognized by superiors for outstanding job performance and goal attainment and consistently received high marks of praise on all performance reviews; established reputation for quality, satisfaction, and results. CORE COMPETENCIES Account Management – Territory Management – Product Marketing & Sales – Business Development Negotiating & Closing Deals – Customer Service – Client Relations – Cross-Functional Sales Networking & Prospecting – Lead Generation – Consultative Sales – Recording & Reporting Value Propositioning – Communications & Presentations – Consulting & Advising– Process Improvement Time & Resource Management – Follow-Up & Problem Solving – Monitoring & Tracking PROFESSIONAL EXPERIENCE State Farm Agent – Team Member (04/2015 – 06/2015) Licensed Insurance Agent in P&C (Property and Casualty) Inside sales, customer service, and team member to assist with State Farm Agent production sales. Provide prompt, accurate, and friendly customer service for Property and Casualty inquires. Answer questions to each customers individual needs to further knowledge and understanding of product. Daily follow up phone calls, emails, and text messages to connect with customers for current quotes and to gain more sales. Develop leads both in person and over the phone, schedule appointments, identify customer needs, solve problems that arise, and market appropriate products and services. Establish customer relationships and follow up with customers, as needed. Build a relationship with customer to build a strong referral leads both by phone and person. Prime Lending, A Plains Capital Company (01/2015 – 04/2015) Loan Officer Assistant Support the functions of high producing Loan Officers by performing duties, to include verifying, compiling and completing mortgage loan application information, in addition to customer service functions. Manages pipeline in collecting deadline documents for loan application. Create an items “needs list” for the borrower. Communication between Mortgage Consultant, client, and closing vendors to ensure timely processing of the loan application. Cold Calling to regain relationship with past prospects, to connect regarding past loan application inquiry.

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Page 1: Amy Kawata Resume - June 2015

AMY KAWATA Dallas, Texas • (C) 214-557-2275 • [email protected] • www.linkedin.com/in/akawata

PROFILE: SALES REPRESENTATIVE ~ ACCOUNT MANAGEMENT

Personable, enthusiastic, and top producing Sales Representative and Account Management Professional with years of success and contributions in the field. Establish and maintain valuable client relationships for sustained growth, satisfaction, and retention. Consistently met or surpassed sales quotas while representing products or services in fiercely competitive environments.

Significant Skills and Abilities: • Avid networker and outstanding relationship manager who capitalizes on opportunities to grow sales

through partnerships and referrals. • Establish trust/rapport with clients for sustained satisfaction and retention. • Present products and services with great enthusiasm; remain diligent with follow-up to close the sale. • Recognized by superiors for outstanding job performance and goal attainment and consistently received

high marks of praise on all performance reviews; established reputation for quality, satisfaction, and results.

CORE COMPETENCIES

Account Management – Territory Management – Product Marketing & Sales – Business Development Negotiating & Closing Deals – Customer Service – Client Relations – Cross-Functional Sales Networking & Prospecting – Lead Generation – Consultative Sales – Recording & Reporting

Value Propositioning – Communications & Presentations – Consulting & Advising– Process Improvement Time & Resource Management – Follow-Up & Problem Solving – Monitoring & Tracking

PROFESSIONAL EXPERIENCE

State Farm Agent – Team Member (04/2015 – 06/2015) Licensed Insurance Agent in P&C (Property and Casualty) Inside sales, customer service, and team member to assist with State Farm Agent production sales.

• Provide prompt, accurate, and friendly customer service for Property and Casualty inquires. Answer questions to each customers individual needs to further knowledge and understanding of product.

• Daily follow up phone calls, emails, and text messages to connect with customers for current quotes and to gain more sales.

• Develop leads both in person and over the phone, schedule appointments, identify customer needs, solve problems that arise, and market appropriate products and services.

• Establish customer relationships and follow up with customers, as needed. • Build a relationship with customer to build a strong referral leads both by phone and person.

Prime Lending, A Plains Capital Company (01/2015 – 04/2015) Loan Officer Assistant Support the functions of high producing Loan Officers by performing duties, to include verifying, compiling and completing mortgage loan application information, in addition to customer service functions.

• Manages pipeline in collecting deadline documents for loan application. • Create an items “needs list” for the borrower. • Communication between Mortgage Consultant, client, and closing vendors to ensure timely processing of the

loan application. • Cold Calling to regain relationship with past prospects, to connect regarding past loan application inquiry.

Page 2: Amy Kawata Resume - June 2015

Amy Kawata Page 2 of 2       AAA Texas, Inc. – B2B Group Membership Sales Agent/Group Membership (10/2012- 01/2015) Automobile Emergency Roadside Services, Travel and Insurance Products Provider Market, educate, and inform on AAA products and services to grow membership throughout the state of Texas. Prepare informative and engaging materials; make presentations before groups at businesses and civic organizations, and process contracts for groups and individual members.

• Capitalized on HR network of contacts at many large businesses such as Avaya Communications, Southwest Airlines, Weir Oil and Gas, TXU Energy, GM Financial and C&J Energy and generated a large volume of sales.

• YTD I am ranked 2 out of 14 agents total and pacing at 25% higher percentage to production over 2013. • Consistently recognized as a top performer and award Rookie Sales Agent of the Year in 2013, I have

exceeded my sales targets or surpassed sales quota by as much as 238% Sales Summary 2014 • Total Primary Membership 167% to sales quota • Total Associate Membership 193% to sales quota • Automatic Renewal Membership 128% to sales quota 2013 • Total Primary Membership 143% to sales quota • Total Associate Membership 238% to sales quota • Automatic Renewal Membership 132% to sales quota • Received several awards and recognitions for my outstanding sales efforts:

o Sales Summit - Riviera Maya, Cancun, Mexico – 2014 o Sales Summit - Paradise Island, Bahamas Cruise – 2014 o Rookie Sales Agent of The Year - Rewards Card Applications - 2013 o Sales Summit - Chicago, Illinois – 2013

Kate Spade, Inc. – Visual Merchandising Lead and Sales Associate (8/2012-11/2013) High End Retail Fashion and Accessories Provider Charged with development of store for grand opening; directed the set up visual merchandise displays. Consulted with customers on their individual styles and preferences; made product recommendations to close sales. Worked as part of a team and consistently met daily and weekly sales quotas. Accounted for incoming shipments, managed inventory on the floor and in stock room, and reported on daily sales receipts.

• Recognized as the top retail sales agent and played a key role as a Visual Merchandising Lead for store’s grand opening festivities.

• Established and maintained optimal client relationships and enjoyed a high volume of referral and repeat business.

• Offered a permanent position as a Store Manager at another Texas store based on exemplary job performance.

Olan Mills Studios, Inc. – Sales Associate/Appointment Pre-Sales Agent (Summer 2007) Photography Studio Consulted with customers and advised on photographic services and packages. Set up appointments, greeted patrons, prepared sales agreements, and assisted with photographic sessions and package preparations. Promoted up sales for additional services offered on photo shoots. Communicated with outside marketing and management for continuous goal attainment. A New Beginning, thrift store benefitting the Battered Women’s Shelter in Arlington, Texas – Volunteer Sales Associate (6/1995-6/2002) Non-Profit Organization Greeted customers and assisted with product selections and setup visual display with donated merchandise for seasonal display in store front and floor sets. Encouraged financial and personal item donations from businesses and women in the community.

EDUCATION

Bachelor’s Degree, Fine Arts Texas Tech University