DXM for the Workplace�

Myths &

Facts

DXM &

EXM

Dreams &

Trends

Myths &

Facts

Myth #1 – Everyone has gone digital

Fact #1 – Paper is still driving many processes

Fact #1 – Paper is still driving many processes

Fact #1 – Paper is still driving many processes

AIIM 2014 – Paper consumption in the office

Fact #1 – Paper is still driving many processes

Fact #1 – Paper is still driving many processes

Growing awareness

Myth #2 – Digitization = Digital transformation

Fact #2 – Digitizing existing processes is often just ‘paving cowpaths’

Fact #2 – Digitizing existing processes is often just ‘paving cowpaths’

Paper Digital

Original

processes

Transformed

processes

Status quo Paving cowpaths

Old school process improvement Digital transformation

Fact #2 – Digitizing existing processes is often just ‘paving cowpaths’

We see computers everywhere except in the productivity statistics

-Robert Solow

Myth #3 – Everyone/no one has moved to the cloud

Fact #3 – Increasing cloud adoption, but still hesitant

Fact #3 – Increasing cloud adoption, but still hesitant

32% of European companies have a full steam ahead attitude towards the cloud

50% of European companies are moving with caution

2014 Cloud Security Alliance survey – ‘Cloud Adoption Practices and Priorities’

Fact #3 – Increasing cloud adoption, but still hesitant

Credits: Skyhigh Networks

DXM &

EXM

The customer journey

Digital Experience Management

The customer journey

Contextualiza,on  &  personaliza,on  

Mul,-­‐channel  

Intelligence  

Social  interac,on  

Digital  opera,onal  excellence  

Enhancement  Insight  

Digital  customer  experience  

Towards the digital workplace

“Engaged,  Informed  Employees  Get  the  Job  Done”  

Contextualiza,on  &  personaliza,on  

Mul,-­‐channel  

Intelligence  

Social  interac,on  

Any  place,  any  ,me,  any  device  

Connected  knowledge  

Feedback  and  endorsement  

Intelligent  filing  

Informa,on  context  and  clustering  

Informa,on  finds  me  

Dreams &

Trends

Any place, any time, any device

Any place, any time, any device

Any place, any time, any device

Any place, any time, any device

Office tool   Ubiquitous tool  

Social interaction

Social interaction

Social interaction

Individual   Connected  

Intelligence

Intelligence

Intelligence

Data storage   Knowledge system  

Contextualization / Personalization

Contextualization / Personalization

Contextualization / Personalization

Contextualization / Personalization

Static   Dynamic  

Find out more

http://www.amplexor.com @AmplexorBelgium

Image credits •  Early Office Museum Archives •  AIIM – (http://www.aiim.org/ ) •  https://www.flickr.com/photos/onesevenone/3876040869 (Stefan Georgi) •  http://commons.wikimedia.org/wiki/File%3AJerome_Relocation_Center%2C_Denson •  http://futureworkplace.com/ •  %2C_Arkansas._A_crew_of_postal_workers_engaged_in_sorting_packages_at_._._._-_NARA_-_538850.jpg •  http://pixgood.com/arizona-livestock.html •  http://swimmerstrength.com/blog-items/start-turn-performances/ •  https://www.flickr.com/photos/belowred/2202115442 (Nick Garrod) •  https://www.flickr.com/photos/31954284@N07/10912230534/ •  http://barbarashdwallpapers.com/american-classic-cars-wallpapers/ •  http://commons.wikimedia.org/wiki/File:Newly-

arrived_British_troops_give_the_'thumbs_up'_on_the_quayside_at_Singapore,_November_1941._FE312.jpg •  http://adsoftheworld.com/media/print/google_did_you_mean_battleship