CAPTURE ALL CUSTOMER INTERACTIONS FOR COMPLIANCE, QUALITY, AND SERVICE NEEDS.
WITH A SCALABLE, ROBUST, SECUREAND MULTI-TENANT SOLUTION.
LEVERAGE your existing infrastructure with seamless integration.
Cisco UCCE, Cisco UCCX, Genesys and Avaya
Stable, premium quality product, professional support and excellent integration with Cisco products.
Marcel Imrich System Engineer, Dimension Data
PCI DSS COMPLIANT
TO HANDLE SENSITIVE DATA of your customers.
Pause-and-resume recording forAUTOMATIC PRIVACY CONTROL
Record encrypted voice communicationSRTP
No missed recordings with PRERECORDING
Record even afterthe end of a call
Keep on recording in the SRST mode in the event of WAN failure
Listen and watch live all ongoing customer-agent interactions with LIVE MONITORING
Get the complete picture of your agents’ work
CAPTURE AGENT SCREENS
ENHANCECisco MediaSense
with all benefits of ZOOM QM Suite
ELEVATEto a higher standard of service with
QUALITYMANAGEMENT
Start listening to the real VOICE OF THE CUSTOMER
and learn business-critical information
Provide targeted E-LEARNING to your employees
Create training content quickly, and measure results
Get started with SPEECH ANALYTICSin less than an hour
and understand what your customers are really talking about.
Manage your staff and accurately forecast demand with WORKFORCE MANAGEMENT
The difference between ZOOM and other vendors is that they showed great flexibility during implementation, and they provide very fast and effective support if issues arise.
Bulent KarginConsulting Designer at IBTech
JUST LAUNCHED PERFORMANCEANALYTICS
Connect your contact center data and reveal new insights.