your health care choices diversity liaison, public health alberta health services - calgary zone...

Your Health Care Choices

Diversity Liaison, Public Health

Alberta Health Services - Calgary Zone

June 2015

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Today’s Talk

• How to stay healthy

• What are the health care choices

• Where to get health information/services

• How to get health care interpretationservices

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Stay Healthy

• What is health for you?

• How can you stay healthy?

• What is good for your health?

It is your health, take good care of it!

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When you are sick…

Call Health Link Alberta

• 24/7 Anytime

Go to Family Doctor

• Appointmentneeded

Go to Walk-In Clinic

• No appointment

Go to Urgent Care Centre

• No appointment

Go to Hospital Emergency Department

• No appointment

Very Sick!

or or

oror

Go to Pharmacist

• No appointment

oror

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Health Link Alberta

Health Information

Health programs/services

Nurse Advice

www.myhealth.Alberta.ca

Free Confidential

Multi languages

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When to call Health Link…

Anything about health:• Information• Questions• Find a family doctor• Find out what to do or where to go

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How to Call Health Link…

1. Dial 811

2. Press 1 to find a doctor or ask health services

3. Press 2 to speak to a nurse for health advice

4. Say “ I speak (your language) ” 3 times

5. Wait until an interpreter speaks to you in your language

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Interpreter

• What does an interpreter do?

• Your language interpreter English

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After-Hour Clinic

• Several clinics in Calgary

• Must call Health Link Alberta 811

• Talk to a nurse (press 2)

• *Care instruction determined by the nurse

• Minor pressing health needs (e.g. infection)

• Record sent back to your family doctor

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Family doctor

• Who has a family doctor?

• Why is it important to have a family doctor?

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Family Doctor

• See you every year

• Know your family

• Give advice

• Prevent illnesses

• Connect you to other doctors

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When you see your doctor

• Tell your doctor about your health problems

• Write notes

• Tell your doctor when you do not understand

• Discuss your care choices and risks

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Family doctor- Prepare yourself

• Call to make an appointment

• Be early to your appointment

• First appointment

– Be ready to talk about your health and

your family history– Bring your health records

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Family Doctor

How to find a family doctor…• Register or search

www.calgaryareadocs.com• Call Health Link 811• Look at college of physicians web site

www.cpsa.ab.ca/physiciansearch/advancedsearch.aspx

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Pharmacist• always go to the same pharmacist• renew your prescription for current, ongoing therapy• review your dosage • assess cold / cough symptoms and offer treatment• help you with over-the-counter medications • give advice on vitamins / natural health products

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Pharmacist• design programs:

1. Obesity

2. Tobacco reduction

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Walk-In Clinic

• How to find a Walk-In Clinic?

• Why/ when should we go there?

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Urgent Care Centre

• Minor emergency services (broken bones, stitches, infections)

• No appointment needed• Sickest people are seen

first

Sheldon M. Chumir Health Centre

12 Ave & 4 St South WestOpen 24/7

South Calgary Health Centre

31 Sunpark Plaza South EastOpen 8 am to 10 pm 365 days a year

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Going to the Hospital

• Ambulance

• Emergency Department:

Sickest people are seen first

• Life threatening medical problems

9-1-1

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Calgary Hospitals/Emergencies

Alberta Children’s Hospital

North West

North West

North East

Rockyview General Hospital

South East

Foothills Hospital

Peter Lougheed Centre

South Health Campus

South West

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Calgary Emergency Wait Times

Click here

Alberta Health Services Website, www.albertahealthservices.ca

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Calgary Emergency Wait Times

• Estimated time ONLY

• Updated every 2 min

• Shows both Emergency Departments and Urgent Care Centres

• Wait time = From the time

you get assessed by a nurse to the time you meet a doctor to talk about your concern.

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Other Health Care Services

Other

Health Care

Services

Exercise Programs

Specialized HealthPrograms

Mental HealthServices

Laboratories

Physiotherapy

OptometristsAcupunctureNaturopathsChiropractors

Pharmacies

Dentists

Home Care

Public HealthServices

Health EducationClasses

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Interpretation at Alberta Health Services

• Free• Over the phone interpretation• 24 hours a day, 7 days a week in 200 languages• Ask the staff to arrange it for you

Strictly confidential NO COST!

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Health Care Choices

In the order of urgency:

• Health Link Alberta / After-Hour Clinic…

• Pharmacist

• Family Doctor / Walk-In Clinic

• Urgent Care Centre

• Emergencies

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谢谢

Thank you

Cám ơn