your coastline · kernow doc 08702 421242 cornwall council 0300 1234100 index useful numbers 1 - 2...
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Your CoastlineLocal Amenities
RECYCLING • RUBBISH COLLECTION • VETS PAYPOINTS • DOCTORS • HOSPITALS • DENTISTS SCHOOLS • POLICE • AMBULANCE • HELPLINES
Local Amenities InformationEmergency Contacts
Police Emergency 999
Fire Emergency 999
Coastguard 999
Ambulance 999
Police Non Urgent / Enquiry Line
08452 777444
Police Minicom for deaf and speech
impaired 01392 452935
Crime Stoppers 0800 555111
Childline 0800 1111
Domestic Violence Helpline/
Outreach Support and Counselling
01736 759687
Victim Support – Cornwall
0845 0567999
Floodline – Advice and information on
floods / flood warnings
0845 9881188
Enquiries for Water Safety 01326 310800
NHS Direct 0845 4647
Kernow Doc 08702 421242
Cornwall Council 0300 1234100
IndexUseful numbers 1 - 2
Schools 3 - 9
Hospitals 9
Doctor surgeries 10 - 11
Caring for Cornwall 12 - 13
Active Link 14
Dentists 15
Vets 16
Domestic refuse collection 17 - 21
Recycling 22 - 28
New recycling service 22 - 25
Bulky household waste 26
Recycling facilities 27 - 28
Paypoints 29
Post Offices 30 - 32
1
Useful numbers
Coastline HousingContact Centre 08082 027728
01209 200200
Coastline Housing Text Phone 07781 472887
Anti-bullying in Cornwall (ABC) 0800 587 5991
Alcoholics Anonymous (24 hour) 0845 769 7555
Blue Flame - HeatCare & ElecCare 0800 023 2966
Broken Rainbow - Lesbian, gay, bisexual and transgender domestic violence forum 07812 644914
Careline 020 8514 1177
Citizens Advice Bureau www.citizensadvice.org.uk 08444 99 41 88
Childline 0800 1111
Connexions (support service for young people) 0800 9755 111
Cornwall Neighbourhoods for Change (CN4C) 01209 721500
Crimestoppers 0800 555111
Dental Helpline 0800 371192
Disability Information and Advice Line (DIAL) 01736 359077
Equality and Human Rights Commission 0845 604 6610
Foreign Commonwealth Office - Advice on forced marriages 020 7008 0135 or 020 7006 0230
Freephone 24 hour domestic violence helpline 0808 2000 247
Gas – Transco 24 hr emergency 0800 111999
Kernow Doc 08702 421242
Legal Aid advisers www.justask.org.uk/index.jsp
Local women’s refuge 01736 797883 01736 332711 01872 277814
Male Advice Line and enquiries 0845 064 6800
NHS Direct 0845 4647
National Child Protection Helpline (NSPCC) 0800 800 500
National Rail Enquiries Train Tracker 0871 200 49 50
Traveline bus timetables enquiries 0871 200 22 33
Non-emergency police number 08452 777444
Refuge general enquiries 0207 395 7700 www.refuge.org.uk
Royal Cornwall Hospital (Treliske, Truro) 01872 250000
Shelterline (telephone housing advice) 0808 800 444
SITA (household waste recycling – Cornwall) 08456 300 300
South West Water (freephone advice) 0800 169 1133
The Samaritans 0345 90 90 90
Victim Support 0845 30 30 900 www.victimsupport.org,uk
West Cornwall Fibromyalgia Support Group 0845 3455964
Women’s Rape and Abuse Centre 01208 77099
Women’s Aid helpline 01736 759687 www.womensaid.org.uk
Youth Centres Helston Youth Centre 01326 573549 Redruth Youth Centre 01209 313322 Elim Centre Youth Wing 01209 714781
Libraries Camborne Library 01209 713544 Cornwall Centre 01209 216760 Helston Library 01326 572321 Redruth Library 01209 219111 St Keverne Community Library 01326 281218
2
Useful numbers
Camborne
Pre-schoolCamborne Nursery SchoolThe Glebe, Camborne, TR14 7DT01209 713607
Flying Start Camborne1 Trelawney Road, Camborne, TR14 7LN01209 715543
Gooseberry Bush Day NurseryCliff View Road, Camborne, TR14 8PG01209 713119
InfantSt Meriadoc C of E Nursery and Infant SchoolRectory Road, Camborne, TR14 7DW01209 713982
PrimaryPenponds SchoolHigher Penponds, Camborne, TR14 0QN01209 713929
St John’s Catholic Primary School, CamborneTrevu Road, Camborne, TR14 7AE01209 713944
Trevithick Primary SchoolMount Pleasant Road, Camborne, TR14 7RH01209 713460
Camborne Nursery SchoolThe Glebe, Camborne, TR14 7DT01209 713607
St Meriadoc C of E Junior SchoolCranfield Road, Camborne, TR14 7PJ01209 713436
Troon Community Primary SchoolNew Road, Camborne, TR14 9ED01209 714289
Weeth Community Primary SchoolHolman Avenue, Camborne, TR14 7GA01209 713934
Roskear SchoolRoskear, Camborne, TR14 8DJ01209 714241
Crowan Primary SchoolMoorfield, Camborne, TR14 0LG01209 831455
Rosemellin Community Primary SchoolCliff View Road, Camborne, TR14 8PG01209 712313
Kehelland Village SchoolKehelland, Camborne, TR14 0DA01209 713928
Secondary
Camborne Science and Community CollegeCranberry Road, Camborne, TR14 7PP01209 712280
Redruth
Pre-schoolSunny Days NurseryBurnwithian, St. Day, Redruth, TR16 5LG01209 821868
Lowen Day NurseryRear of 27 Clinton Road, Redruth, TR15 2LW01209 211757
Happy Days South West LtdTreloweth Primary School, Higher Broad Lane, Redruth, Cornwall TR15 3JL01209 313080
3
Schools
Flying Start - Cornwall CollegeCornwall College, Trevenson Road, Pool, Redruth, TR15 3RD01209 611609
Windmill Nursery SchoolWest Park, Redruth, TR15 3AJ01209 214884
Flying Start24 Drump Road, Redruth, TR15 1LU01209 210710
Windmill Nursery PortreathRailway Terrace, Portreath, Redruth, TR16 4LD01209 842158
Teyluva Children’s CentreBurnwithian, St. Day, Redruth, TR16 5LG01209 821479
Infant
Trewirgie Infant SchoolTrewirgie Road, Redruth, TR15 2SZ01209 216111
Primary
Pennoweth Primary SchoolDrump Road, Redruth, TR15 1NA01209 215671
Curnow Community Special SchoolDrump Road, Redruth, TR15 1LU01209 215432
Highfields Private SchoolCardrew Lane, Redruth, TR15 1SY01209 210665
Trewirgie Junior SchoolFalmouth Road, Redruth, TR15 2QN01209 215238
Kerrier EOS CentreGweal-an-Top, Redruth, TR15 2ER01209 217046
Treleigh Community Primary SchoolTreleigh, Redruth, TR16 4AY01209 216600
Treloweth Community Primary SchoolHigher Broadlane, Redruth, TR15 3JL01209 216192
Pencoys Primary SchoolLoscome Road, Redruth, TR16 6RB01209 215203
Illogan SchoolChurchtown, Redruth, TR16 4SW01209 842360
Lanner Primary SchoolLanmoor Estate, Redruth, TR16 6AZ01209 216346
St Day and Carharrack Community SchoolBurnwithian, Redruth, TR16 5LG01209 820456
Portreath Community Primary SchoolPenberthy Road, Redruth, TR16 4LU01209 842542
4
Schools
Secondary
Curnow Community Special SchoolDrump Road, Redruth, TR15 1LU01209 215432
Kerrier EOS CentreGweal-an-Top, Redruth, TR15 2ER01209 217046
Highfields Private SchoolCardrew Lane, Redruth, TR15 1SY01209 210665
Redruth School: a Technology CollegeTolgus Vean, Redruth, TR15 1TA01209 215507
Pool Business and Enterprise CollegeChurch Road, Pool, Redruth, TR15 3PZ01209 712220
Helston
Pre-school
Helston Under 5’s Community GroupVyvyan House, Meneage Road, Helston, TR13 8DP01326 572138
Little Lizzards Childrens CentreBeacon Terrace, The Lizard, Helston, TR12 7PB01326 290066
Helston Day NurseryChurch Hill, Helston, TR13 8NR01326 575010
Pathway NurseryParc Eglos Junior & Infants, Parc Eglos, Helston, TR13 8UP01326 560287
Puffins Childrens Day NurseryWater Ma Trout Ind Est, Water Ma Trout, Helston, TR13 0LW01326 565349
Flying Start HelstonThe Clies, Meneage Street, Helston, TR13 8SP01326 573400
The Lizard Child Trustwithin St. Michaels School, Penberthy Road, Helston, TR13 8AR01326 573338
Primary
Trannack Community Primary SchoolTrannack, Helston, TR13 0DQ01326 572100
Grade-Ruan C of E SchoolRuan Minor, Helston, TR12 7JN01326 290613
Sithney Community Primary SchoolCrowntown, Helston, TR13 0AE01326 572910
Garras Community Primary SchoolSt Keverne Road, Helston, TR12 6AY01326 221653
Cury C of E Primary SchoolChurchtown, Helston, TR12 7BW01326 240549
St Martin-in-Meneage Community Primary SchoolSt Martin, Helston, TR12 6BT01326 231447
Mullion Community Primary SchoolWillis Vean, Helston, TR12 7DF01326 240585
5
Nansloe Community Primary SchoolBulwark Road, Helston, TR13 8JF01326 572966
St Michael’s Voluntary Controlled Church of England Primary SchoolPenberthy Road, Helston, TR13 8AR01326 572386
Boskenwyn Community Primary SchoolBoskenwyn, Helston, TR13 0NG01326 572618
Parc Eglos SchoolChurch Hill, Helston, TR13 8UP01326 572998
Manaccan Primary SchoolChurch Town, Helston, TR12 6HR01326 231431
Porthleven SchoolTorleven Road, Helston, TR13 9BX01326 562249
Wendron C of E Primary SchoolWendron, Helston, TR13 0PX01326 573187
St Keverne Community Primary SchoolSchool Hill, Helston, TR12 6NQ01326 280539
Breage Church of England SchoolTrewithick Road, Helston, TR13 9PZ01326 573641
Coverack Community Primary SchoolSchool Hill, Helston, TR12 6SA01326 280529
Halwin SchoolPorkellis, Helston, TR13 0EG01209 860329
Landewednack Community Primary SchoolBeacon Terrace, Helston, TR12 7PB01326 290337
Godolphin Primary SchoolGodolphin Cross, Helston, TR13 9RB01736 763318
Secondary
Mullion SchoolMeaver Road, Helston, TR12 7EB01326 240098
Helston Community CollegeChurch Hill, Helston, TR13 8NR01326 572685
Falmouth
Pre-school
Bouncers Day Nursery13 Trelawney Road, Falmouth, TR11 3LS01326 317942
Fit-n-Fun KidsUnit 10 Tregoniggie Industrial Estate, Falmouth, TR11 4SN01326 379428
6
Schools
Happy Days Day Nurseries LtdJubilee Road, Falmouth, Cornwall TR11 2BB01326 314735
Primary
St Mary’s Catholic Primary School, FalmouthMongleath Road, Falmouth, TR11 4PW01326 314540
St Francis C of E Primary SchoolLongfield, Falmouth, TR11 4SU01326 211910
Falmouth Primary SchoolTregothan Road, Falmouth, TR11 2DR01326 314070
Marlborough SchoolFerndale Road, Falmouth, TR11 4HU01326 314636
King Charles Primary SchoolWestern Terrace, Falmouth, TR11 4EP01326 313607
Mawnan C of E VA Primary SchoolShute Hill, Falmouth, TR11 5HQ01326 250660
Flushing SchoolCoventry Road, Falmouth, TR11 5TX01326 374498
Constantine Primary SchoolTrebarvah Road, Falmouth, TR11 5AG01326 340554
Mylor Community Primary SchoolComfort Road, Falmouth, TR11 5SE01326 373724
Secondary
Falmouth College of ArtsWoodlane, Falmouth, TR11 4RH01326 211077
Falmouth SchoolTrescobeas Road, Falmouth, TR11 4LH01326 372386
Penzance
Pre-school
St Just NurseryBosorne Terrace, St. Just, Penzance, TR19 7LY01736 786279
Willows EducareHeamoor C.P School, Bosvenna Way, Penzance, TR18 3JZ01736 363390
First Steps NurseryPenwith College, St. Clare Street, Penzance, TR18 2SA01736 335137
Stepping Stone Pre-School GroupNewlyn School, Carne Road, Newlyn, Penzance, TR18 5QA01736 363050
St. Buryan Busy BeesThe Pavilion, Rectory Road, St. Buryan, Penzance, TR19 6BB01736 810680
The Children’s ArkPendeen School, Church Road, Pendeen, Penzance, TR19 7SE01736 787167
7
Primary
St Buryan Primary SchoolSt Buryan, Penzance, TR19 6BB01736 810480
St Hilary SchoolSchool Lane, Penzance, TR20 9DR01736 763324
Pendeen SchoolPendeen, Penzance, TR19 7SE01736 788583
St Just Primary SchoolBosorne Road, Penzance, TR19 7JU01736 788478
St Levan Community Primary SchoolThe Bottoms, Penzance, TR19 6HD01736 810486
Germoe Community Primary SchoolGermoe Lane, Penzance, TR20 9QY01736 763310
Sennen SchoolSennen, Penzance, TR19 7AW01736 871392
St Mary’s Catholic School, PenzancePeverell Road, Penzance, TR18 2AT01736 364385
St Mary’s C of E Primary School, PenzanceRedinnick Place, Penzance, TR18 4HP01736 363009
Penwith EOOS CentreAlphington Lodge, Penzance, TR18 4JJ01736 332341
The Bolitho SchoolPolwithen Road, Penzance, TR18 4JR01736 363271
Pensans Primary SchoolMadron Road, Penzance, TR20 8UH01736 363627
Alverton Community Primary SchoolToltuff Crescent, Penzance, TR18 4QD01736 364087
Nancealverne SchoolMadron Road, Penzance, TR20 8TP01736 365039
Gulval Community Primary SchoolGulval, Penzance, TR18 3BJ01736 364747
Newlyn SchoolCarne Road, Penzance, TR18 5QA01736 363509
Heamoor Community Primary SchoolBosvenna Way, Penzance, TR18 3JZ01736 364868
St Maddern’s C of E School, MadronBellair Road, Penzance, TR20 8SP01736 364845
Mousehole Community Primary SchoolFoxes Lane, Penzance, TR19 6QQ01736 731427
Trythall Community Primary SchoolNew Mill, Penzance, TR20 8XR01736 362021
Ludgvan Community Primary SchoolLower Quarter, Penzance, TR20 8EX01736 740408
Nancledra SchoolNancledra, Penzance, TR20 8NB01736 740409
8
Schools
Secondary
Humphry Davy SchoolCoombe Road, Penzance, TR18 2TG01736 363559
Penwith EOOS CentreAlphington Lodge, Penzance, TR18 4JJ01736 332341
Penwith CollegeSt Clare Street, Penzance, TR18 2SA01736 335000
The Bolitho SchoolPolwithen Road, Penzance, TR18 4JR01736 363271
Nancealverne SchoolMadron Road, Penzance, TR20 8TP01736 365039
Mounts Bay School and Community Sports CollegeBoscathnoe Lane, Penzance, TR18 3JT01736 363240
Cape Cornwall SchoolCape Cornwall Road, Penzance, TR19 7JX01736 788501
West Cornwall Hospital, St Clare Street, Penzance TR18 2PF01736 874000
Poltair Hospital, Madron, Penzance TR20 8SR01736 575570
St Michael’s Hospital, Trelissick Road, Hayle TR27 4JA 01736 753234
Edward Hain Community Hospital, Albany Terrace, St. Ives TR26 2BS01736 576100
Helston Community Hospital, Meneage Road, Helston TR13 8DR01326 435803
Camborne Redruth Community Hospital, Barncoose Terrace, Redruth TR15 3ER01209 881688
Longreach House, Barncoose Terrace, Barncoose, Redruth TR15 3ER01209 881879
Falmouth Hospital, Trescobeas Road, Falmouth TR11 2JA01326 43 4700
Capio Duchy Hospital, Penventinnie Lane, Truro TR1 3UP0800 917 0022
Royal Cornwall Hospital (Treliske), Treliske, Truro TR1 3LJ01872 250000
Derriford Hospital, Derriford Road, Crownhill, Plymouth PL6 8DH0845 155 8155
9
Hospitals – All areas
Camborne
Dr Whiting & Partners, Trevithick Surgery, Basset Road, Camborne TR14 8SG01209 716721
Veor Surgery, Veor Surgery, South Terrace, Camborne TR14 8SN01209 611199
Dr Keech & Partners, Rectory Road, Camborne TR14 7DL01209 719630
Dr Fairlie & Partners, Praze Forge, School Road, Praze, Camborne TR14 0LB01209 831386
Redruth
Dr Joseph & Partners, Station Road, Pool, Redruth TR15 3DU01209 717471
Dr Gethin & Partners, Harris Memorial Surgery, Robartes Terrace, Illogan, Redruth TR16 4RX01209 842449
Dr Wilson & Partners, Homecroft Surgery, Voguebeloth, Illogan, Redruth TR16 4ET01209 843843
Dr Rogers & Partners, Manor Surgery, Forth Noweth, Redruth TR15 1AU01209 313313
Dr Hughes & Partners, 19 Clinton Road, Redruth TR15 2LL01209 216507
Dr Gethin & Partners, The Surgery, Lanner Moor Estate, Lanner TR16 6HT 01209 218882
Dr Wilson & Partners, 17 Scorrier Street, St Day, Redruth TR16 5LH01209 820518
Dr Paxton & Partners, The Surgery, Crellow Lane, Stithians TR3 7BA01209 860170
Dr Gripper & Partners, Chacewater Health Centre, Chacewater, Truro TR4 8QS01872 562200
Dr Julian & Partners, St. Agnes Surgery, Pengarth Road, St. Agnes TR5 0TN01872 553881
Dr Hambly & Partners, Threemilestone Surgery, Threemilestone TR3 6DP01872 272266
Dr Maling & Partners, Bissoe Road, Carnon Downs, Truro TR3 6JD01872 863221
Dr Hambly & Partners, The Upper Surgery, 27 Lemon Street, Truro, TR1 2LS01872 274931
Dr Vowles & Partners, 18 Lemon Street, Truro TR1 2LZ01872 273133
Dr Round & Partners, The Surgery, Tregony Road, Probus TR2 4JZ01726 882745
10
Doctor’s Surgeries
Helston
Dr Smith & Partners, Helston Medical Centre, Trelawney Road, Helston TR13 8AU01326 572637
Dr Lawton & Partners, 100 Meneage Street, Helston TR13 8RF01326 564924
Dr Smith & Partners, The Surgery, Sunset Gardens, Porthleven TR13 9BT01326 562204
Dr Cuff & Partners, The Health Centre, Mullion, Helston TR12 7DQ01326 240212
Dr Barton & Partner, The Health Centre, St. Keverne, Helston TR12 6PBPhone: 01326 280205
Dr Cuff & Partners, The Surgery, The Lizard TR12 7NZ01326 290415
Dr Paxton & Partners, The Penryn Surgery, Saracen Way, Penryn TR10 8HX01326 372502
Mylor Surgery, The Surgery, Lemon Hill, Mylor Bridge, Mylor TR11 5ND01326 315615
Dr Seaman & Partners, Trevaylor Road, Falmouth TR11 2LH01326 210090
Trescobeas Surgery, Trescobeas Road, Falmouth TR11 2UN01326 315615
Flushing Surgery, 9 Kersey Road, Flushing TR11 5TR01326 315615
Dr Paxton & Partners, The Square, Mawnan Smith TR11 5EP01326 372502
Dr Stacpoole & Partners, The Westover Surgery, Western Terrace, Falmouth TR11 4QJ01326 212120
Penzance
Dr Fairlie & Partners, Turnpike Road, Connor Downs, Hayle TR27 5DT01209 831386
Dr Higgs & Partners, Bodriggy Health Centre, Bodriggy, Hayle TR274PB01736 753136
Dr Philip & Partners, The Stennack Surgery, The Old Stennack School, St.Ives TR26 1RU01736 795237
Dr Hamilton & Partners, Marazion Surgery, Gwallon Lane, Marazion TR17 0HW01736 710505
Dr Armstrong & Partner, Morrab Surgery, 2 Morrab Road, Penzance TR18 4EL01736 363866
Dr Long & Partners, Penalverne Drive, Penzance TR18 2RE01736 363361
Dr Ryan & Partners, Alverton Practice, 7 Alverton Terrace, Penzance TR18 4JH01736 363741
Dr Bonnar & Partners, Sunnyside Surgery, Hawkins Road, Penzance TR18 4LT01736 363340
11
IntroductionNeed support with personal care (such as dressing and washing) or practical tasks (such as laundry and shopping)?
Want to stay in your own home and not make an unnecessary move into a residential or nursing home?
Whatever it is that you need, we could be able to help.
Whether you need help for 30 minutes to get dressed each morning, or 24-hour care and support; we can put in place a flexible package to suit your needs.
It could be that you need support or help getting to your local for a Friday night drink with your friends. We can help with that too.
12
Caring for Cornwall
What we can help with…The sorts of things we can help with include:
• Getting out of bed and dressing
• Undressing and going to bed
• Washing
• Assistance going to the toilet
• Cleaning, laundry or other domestic tasks
• Shopping
• Some company for appointments and outings
• Night care
• 24-hour support
• Rehabilitation
• Preparing light meals and snacks
and more…
Our PeopleWe have a diverse workforce of support assistants who are all fully qualified, and fully CRB-checked.
Our staff are passionate about what they do and committed to making sure that people of all ages are cared for in their own homes for as long as possible to maintain and enjoy a high quality of life in the environment they know and love.
CostCare and support can cost from as little as £16.27 per hour.
Getting in touchWant to know more? Call us on 01209 204270 to arrange for a member of staff to visit and provide a free of charge, no-obligation assessment for your needs, along with a cost.
Following the visit, you are free to make a decision in your own time and can simply give us a call if you want to move ahead with a package.
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“This is a support agency that truly respects its clients’ needs. Thanks to them, I now have a social circle again”A current client
No place like home...Whatever your age and whatever your situation, most people want to stay in their own homes as they grow older or become less independent. ActiveLink aims to help people do just that.
ActiveLink is run by Coastline – a not-for-profit housing and care company based in the heart of Cornwall.
We are a reliable, trustworthy and friendly provider offering a service to over 5000 customers, many of whom are elderly and disabled. We help people to stay in their own home and keep their independence by offering the support of telecare monitoring equipment, urgent response alarms, a repairs service and much more.
Many customers find that having easy access to both practical and emergency help can prevent making a difficult and costly decision to move into residential care, when they would really rather stay at home... while bringing peace of mind for friends and relatives.
ActiveLink is an ethical business committed to helping customers make the lifestyle choices that suit them best, and meeting the diverse needs of all the communities and individuals we serve.
Peace of mind...ActiveLink: always ready to bring emergency support. Includes...
ActiveLink Standard ◗ Latest telecare monitoring equipment◗ Many emergency button options (pendant, brooches,
wristbands etc.) to suit you◗ 24-hour alarm monitoring and response◗ Coastline urgent response staff on standby◗ Emergency notification call for two contacts of your
choice◗ Contract covering maintenance and repair◗ Preferential responsive repairs service
Our staffWe understand that inviting someone new into your home can be a daunting experience, so we make sure all our staff are highly qualified, experienced, have been checked by the Criminal Records Bureau and carry identification. They are all committed to helping people lead fuller and more independent lives, free from worry.
Our staff have consistently been given high customer satisfaction ratings and we hope that you will be just as pleased with the service they bring you.
...and a friendly faceOur premier services offer regular home visits and other benefits...
Ways to pay When you join ActiveLink, you can choose a payment option that will be most convenient for you. These include paying by Credit Card, Debit Card, Direct Debit or at a PayPoint location in local shops and post offices. You can also choose whether you pay weekly, monthly or quarterly.
How to get in touch If you think you might be interested in ActiveLink, please talk to us to find out more. You can call Telephone: 0808 202 7728Or, if you prefer, you can write to us at:
Coastline House, 4 Barncoose Gateway ParkPool, Redruth, Cornwall TR15 3RQemail: customer.service@coastlinehousing.co.ukor visit our website at www.coastlinehousing.co.uk
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Active Link
ActiveLink BronzeAll the benefits of ActiveLink’s standard service – PLUS a monthly home visit from a Coastline Support Assistant to check your equipment and ensure you’re receiving the right support.
ActiveLink SilverIncludes everything outlined in the standard ActiveLink service – PLUS the benefit of a weekly home visit from a Coastline Support Assistant.
ActiveLink GoldEvery benefit outlines in the other ActiveLink packages – PLUS...
◗ Daily home visit from a Coastline Support Assistant (five and seven-day week options available)
◗ Preferential responsive repairs service
◗ 24-hour emergency home repairs on standby
Camborne
White Rose Dental Surgery, 15-17 Commercial Street, Camborne TR14 8JZ01209 613355
Camborne Dental Practice, 22 Chapel Street, Camborne TR14 8ED01209 612327
Pace, Wood, Pearson, Liedtke & Nel, Chapel Street, Camborne, TR14 8EF01209 712036
Redruth
Trewirgie Dental Practice, 1 Trewirgie Road, Redruth TR15 2SX01209 215620
Green Lane Dental Practice, 28 Green Lane, Redruth TR15 1JU01209 216572
Bond Street Dental Practice, 12-12a Bond Street, Redruth TR15 2QB01209 217203
Helston
Hodgkinson, Bradburn, Brown & Hogg, 41a Meneage Street, Helston TR13 8RB01326 574006
Helston Dental Practice, 2 Meneage Street, Helston TR13 8AB01326 562600
Dental Surgery, Casterills Road, Helston TR13 8BJ01326 572474
Constantine Dental Practice, Landscape View, Bowling Green, Constantine TR11 5AP01326 340540
Falmouth
Parkvale Dental Surgery, 15 Kimberley Park Road, Falmouth TR11 2DA01326 313310
Mylor Dental Practice, 4, Passage Hill, Mylor Bridge, Falmouth, TR11 5SN01326 376111
Metcalfe, Beach Hall Dental Surgery, St Mawes, TR2 5UJ01326 270392
Kimberley Park Dental Practice, 29 Kimberley Park Road, Falmouth TR11 2DA01326 312264
Green & Draper, Old Brewery Yard, High Street, Falmouth TR11 2BY01326 314702
Falmouth Dental Health Centre, 25/27 Kimberley Park Road, Falmouth TR11 2DA01326 313344
Penzance
The Bay Dental Surgery, 12 Alverton Terrace, Penzance TR18 4JH01736 369359
Penwith Dental Care, High Street, Penzance TR18 2SX01736 350110
Morris, Orthodontic Practice, The Store House, Bread Street, Penzance TR18 2EQ01736 331564
Michael Nellist, 3 Morrab Road, Penzance TR18 4EL01736 363036
Hirst, Doyle, Hobson, 45 Morrab Road, Penzance TR18 4EX01736 364946
Harper, 5 Alverton Terrace, Penzance TR18 4JH01736 362299
Dentists
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16
The Veterinary CentresTrevithick Road, Camborne, TR14 8LQTelephone: 01209 718281
Clifton Villa Veterinary Services Ltd10 Cross Street, Camborne, TR14 8EUTelephone: 01209 711933
Lamorna House Veterinary CentreEast Hill, Tuckingmill, Camborne, TR14 8NQTelephone: 01209 712009
WilliamsonVeterinary Clinic, Bartles Industrial Estate, North Street, Redruth, TR15 1HRTelephone: 01209 214737
Usher & EdwardsVeterinary Centre, Drump Road, Redruth, TR15 1PSTelephone: 01209 214737
Rosemullion Veterinary Practise Ltd66 Melvill Road, Falmouth, TR11 4DDTelephone: 01326 313991
Rosevean Veterinary PracticeRosevean House, Coombe Road, Penzance, TR18 3HU Telephone: 01736 362215
Regent Court Veterinary Practice Ltd1-2 Regent Court, Queen Street, Penzance, TR18 4DETelephone: 01736 368768
Cornwall Animal HospitalTreleigh Cottage, Treleigh, Redruth TR16 4AY Telephone: 01209 313214
Rosemullion Veterinary PracticeThe Angel Centre, Tyacke Road, Helston, TR13 8RRTelephone: 01326 572596
Head & HeadThe Veterinary Centre, Water Ma Trout, Helston, TR13 0LWTelephone: 01326 572216
Vets
Street / Road Location Postal District Day
Camborne Beacon Fields Pengegon Camborne FriBospowis Camborne FriChapel Court, Edward Street Rear Tuckingmill Camborne FriCoronation Avenue Camborne FriCranberry Rd (Rear) Camborne FriCranberry Road (Front) Camborne FriCrane Road (Front) Camborne FriCrane Road (Rear) Camborne FriCranfield Road (Front) Camborne FriCranfield Road (Rear) Camborne FriCroft Common Troon Camborne FriGrenville Gardens Troon Camborne FriGwelmor Pengegon Camborne FriLacey Close Troon Camborne FriLaity Fields Troon Camborne FriMagor Avenue Troon Camborne FriManor Road (Front) Camborne FriManor Road (Rear) Camborne FriMeneth Road Pengegon Camborne FriMorrab Road Camborne FriNewton Road Troon Camborne FriPenforth Pengegon Camborne FriPengegon Parc Pengegon Camborne FriPengegon Way Pengegon Camborne FriPenmorvah Place Pengegon Camborne FriRectory Road (Front) Camborne FriRectory Road (Rear) Camborne FriSt Aubyns Estate Praze Camborne WedSt Martins Crescent Camborne FriSt Martins Terrace Camborne FriStray Park Court Pengegon Camborne FriStray Park Road (Crossing Down) Camborne FriStray Park Road (Crossing Up) Camborne FriStray Park Way Pengegon Camborne FriThe Glebe (Front) Camborne FriThe Glebe (Rear) Camborne FriTreen Flats. Dolcoath Road Camborne FriTrehane Road Camborne FriTrenance Road Camborne FriTreswithian Park Road Camborne FriTroon Moor Troon Camborne Fri
Domestic Refuse Collection
17
Street / Road Location Postal District Day
Uglow Close Camborne FriVeor House Camborne FriWeeth Road Camborne FriWeeth Road (Part) Camborne FriWellington Close Camborne Fri
Redruth Ballard Estate Four Lanes Redruth FriCardrew Close Redruth MonCarew Road St Day Redruth FriChurch Road Illogan Redruth FriChurchtown Road Illogan Redruth FriClose Hill Redruth MonCoronation Road Illogan Redruth FriEdmund Road Redruth MonEuny Close Redruth FriGlen Leigh Redruth MonHarmony Close Redruth MonHawthorne Close Redruth MonIllogan Downs Illogan Downs Redruth FriKennedy Close Illogan Redruth FriLoscombe Road Four Lanes Redruth FriMenakarne Carharrack Redruth ThursMiners Court Redruth FriMontague Avenue Redruth MonMorla Lane Redruth MonMurdoch Close Redruth MonNicholas Avenue Four Lanes Redruth FriNorth Hill Carharrack Redruth ThursOxland Road Illogan Redruth FriPark Close Park Bottom Redruth FriPaynter’s Lane End Illogan Redruth FriPond Lane Redruth MonSparnon Close Redruth FriStrawberry Lane Redruth MonTangye Close Illogan Redruth FriTangye Road Pool Redruth FriTolgus Wartha Redruth MonTreleigh Avenue Redruth MonTreloweth Road Pool Redruth FriTrenoweth Estate North Country Redruth MonTresadderns Road Redruth Mon
Domestic Refuse Collection
18
Street / Road Location Postal District Day
Tresavean Estate Lanner Moor Redruth Fri Trevelyan Road llogan Redruth FriTrevenson Court Pool Redruth FriTrevithick Road Pool Redruth FriTrewans Terrace Redruth MonVorfield Close Redruth MonCollins Parc Stithians Truro FriCosawes Estate Ponsanooth Truro ThursHendra Close Stithians Truro FriSt Andrews Close Ponsanooth Truro Thurs
Helston Beacon Parc Helston WedBeacon Terrace Lizard Helston WedBeacon Terrace Helston WedBickford Crescent Porthleven Helston WedBorlase Close Helston WedCastle Green Helston WedCharles Basset Close Helston WedCharter Close Helston WedClifden Close Mullion Helston WedCoronation Cottages St Keverne Helston WedCoronation Place Helston WedCouncil Houses, Kuggar Ruan Minor Helston WedCross Common Lizard Helston WedCunnack Close Helston WedElliston Gardens Porthleven Helston WedFitzsimmons Close Helston WedGatewynyack Coverack Helston WedGibson Way Porthleven Helston WedGlebe Close Mawgan Helston WedGlebe Terrace Ruan Minor Helston WedHenshorn Court Helston WedHigher Croft Parc Lizard Helston WedJubilee Terrace Gunwalloe Helston WedKingsley Way Helston WedLangweath Estate Mawgan Helston WedMatela Close Porthleven Helston MonMerther Close Sithney Helston WedMinster Terrace Manaccan Helston WedMounts Bay Terrace Porthleven Helston WedOcean Crescent Porthleven Helston Wed
19
Street / Road Location Postal District Day
Parc-An-Dower Helston WedParc-An-Ithan Lizard Helston WedParc-An-Maen Porthleven Helston WedParc-An-Manns Mawnan Smith Helston TuesParc Enys Cury Helston WedPark Close Nancegollan Helston WedPenberthy Road Helston WedPenmenner Estate St Keverne Helston WedPolventon Parc St Keverne Helston WedProspect Close Ashton Helston WedProspect Place Porthleven Helston WedRedannack Estate Mullion Helston WedRedannack North Mullion Helston WedRuby Terrace Porkellis Helston WedSanctuary Lane Helston WedShrubberies Hill Porthleven Helston WedSouth View Terrace Nancegollan Helston WedSt Johns Road Helston WedSt Mellans Terrace Mullion Helston WedTor Close Porthleven Helston WedTorleven Road Porthleven Helston WedTrelawney Road Helston WedTrengrouse Way Helston WedTreskewes Estate St Keverne Helston WedTrevallack View St Keverne Helston WedTrevenen Road Helston WedTroon Row Breage Helston WedTyacke Road Helston WedVyvyan Place Helston WedWellington Terrace Porthleven Helston WedWendron Street Helston WedWheal Rose Porthleven Helston Wed
Hayle and Penzance Pengersick Estate Germoe Penzance WedSt Crewenna Terrace Leedstown Hayle Wed
Falmouth and Penryn Brillwater Road Constantine Falmouth TuesCoronation Cottages Budock Water Falmouth TuesField Place Mawnan Smith Falmouth Tues
Domestic Refuse Collection
20
Street / Road Location Postal District Day
Glebe Terrace Constantine Falmouth TuesMerry Mit Meadow Budock Water Falmouth TuesNangitha Terrace Budock Water Falmouth TuesPenbothidno Constantine Falmouth TuesPenwartha Court Constantine Falmouth TuesRose Eglos Budock Water Falmouth TuesRose Eglos Close Budock Water Falmouth TuesStephney Close Budock Water Falmouth TuesTrebarvah Road Constantine Falmouth TuesWheal Vyvyan Constantine Falmouth TuesCarnsew Crescent Mabe Penryn TuesGweal Darras Mabe Penryn TuesSpargo Court, Church Road Mabe Penryn Tues
21
22
Your new recycling service
www.cornwall.gov.uk/recycling Tel: 0300 1234 141
23
Bag for paper(this may be blue or red depending on where you live)
Newspapers, magazines, phone directories, Yellow Pages, catalogues and brochures,
paper and all white envelopes.
Shredded paper in a tied plastic bag then into the bag for paper.
Box for glass and textiles(this may be black, blue or green depending on where you live)Glass bottles and jars to avoid injuring yourself or the collection crews, please always use the box to recycle glass bottles and jars. No broken glass.
Textiles please put clean dry clothing, shoes, towels, sheets, (no duvets or pillows) into a plastic bag to keep them dry and put them on top of your box.
How to recycle
24
Bag for cardboard (orange)
Brown, white and grey cardboard, brown paper, coloured paper, wrapping paper (non shiny) and greetings cards.
all staples, sticky tape and plastic wrapping.
Bag for plastic bottles and cans (this may be red, blue or yellow depending on where you live)
Plastic bottles we cannot accept any other plastic containers at this time.
Drinks cans, food tins, aerosols, clean aluminium foil, metal bottle and jar lids..
25
If you would like this information in another format or language please contact:
Cornwall CouncilCounty Hall, Treyew Road, Truro TR1 3AYTelephone: 0300 1234 100 Email: enquiries@cornwall.gov.ukwww.cornwall.gov.uk
Your new equipmentFrom 1 April 2012 we will collect recycling from a reusable box and reusable bags.
Eventually every household in Cornwall will have a recycling box and three reusable recycling bags.
In areas where reusable recycling equipment was provided by a previous council in Cornwall, you can keep using it. We will provide the additional equipment you need. If you live in an area that did not have a reusable box/bag system before, we will deliver everything you need.
If you don’t now have one box and three usable bags (either new ones we have delivered or your existing ones from a previous council), please call 0300 1234 141 and we will deliver your missing equipment as soon as possible. We have to visit over 250,000 households to deliver everything people need, so please bear with us during this time.
More information and a detailed collection calendar will be delivered by post in time for your new service to start from 1 April.
Cornwall Council will collect bulky items of household waste on completion of the request form and payment of the charges. This is £5 for your first item and £2 for each subsequent item listed on the form from one address. YOU SHOULD ENSURE THAT ALL ITEMS ARE COLLECTABLE AS NO REFUNDS WILL BE MADE. This service is for items that you would normally take with you in a house move i.e. fridges, freezers, beds, chairs, TV’s etc. Items that have been a fixture to a property e.g. kitchen units, sinks, storage heaters are exempt from this service as are car parts, pieces of wood and metal, builders’ waste, garden waste, etc.The following list is an example of items that Cornwall Council will not collect under the bulky refuse collection service. The service is only available for domestic properties.EXAMPLES OF ITEMS NOT ELIGIBLE FOR COLLECTION.Fixtures and FittingsDoors (internal and external)WindowsFitted kitchen unitsSinksBathroom suiteStorage HeatersBoilersRadiatorsShedsGreenhousesPool HeatersWaste materials arising from works of building construction, maintenance or alterationsFencingGatesGarden Waste (they will collect some items of garden furniture)PianosVehicle PartsFluorescent lightsGas Bottles
To avoid a delay in processing your form, please ensure that you only include items that are collectable. Please also ensure that you sign the form to authorise Cornwall Council and its contractor to remove the items.Examples of Items that can be collected3-piece suite (sofa and 2 chairs) = 3 itemsDining room chairs (up to 4) = 1 itemCarpet including underlay (1 room) = 1 itemBed / mattress / headboard (all from same bed) = 1 itemClothing / linen (per bag) = 1 itemBoxes / bags of general e.g. shed / garage clearance (per box / bag) = 1 itemIf any furniture has been dismantled, this must be stated on the form to avoid non-collection / confusion with builders’ waste
26
Bulky Household Waste
27
Find your nearest recycling banks from the table below:
Breage CP School - Yes Yes - - - - -
Budock Trelowarren Arms C.P. - Yes - - - - - -
Camborne Barripper Yes - - - - - - -
. Rosewarne Car Park Yes Yes Yes - - - - -
. St John’s School, Trevu Road - Yes - - - - - -
. Tesco Car Park Yes Yes Yes Yes Yes - - -
Carharrack Social Club Yes - - - - - - -
Constantine Church Car Park Yes Yes Yes - - - - -
Coverack Car Park Yes - Yes - - - - -
. CP School - Yes - - - - - - -
Crowan CP School - Yes - - - - - -
. St Aubyn Arms Yes Yes Yes - - - - -
. Clowance Estate Yes - Yes - - - - -
Four Lanes Church Car Park Yes Yes Yes - - - - -
Godolphin Godolphin Arms Car Park Yes Yes Yes - - - - -
Gunwalloe Halzephron Inn Yes - - - - - - -
Helford Car Park Yes Yes Yes - - - - -
Helston Cattle Market Car Park Yes Yes Yes Yes Yes - - -
. Crowntown Yes - - - - - - -
. Culdrose Yes - - - - - - -
. Football Club Yes - Yes - - - - -
. Gay’s Hill C.A. Site Yes Yes Yes Yes - Yes Yes -
. Trengrouse Way Car Park Yes Yes Yes Yes Yes - - -
. Tyacke Road Car Park Yes Yes Yes - - - - -
Illogan Park Bottom - Yes - - - - - -
Kugger Pub Car Park Yes - Yes - - - - -
Lanner CP School - Yes - - - - - -
. Coppice Inn Yes - - - - - - -
Leedstown Methodist Church - Yes Yes - - - - -
Longdowns Bricklayers Arms Yes - Yes - - - - -
Recycling Facilities
LOCATION SITE GLASS MIXEDPAPER
CAN TEXTILES PLASTIC GREENWASTE/WOOD
VEHICLEOIL
VEHICLEBATTERIES
28
Recycling Facilities
Mawgan Youth Club Car Park - Yes - - - - - -
Mawnan Smith CP School - Yes - - - - - -
Mullion Holiday Park (seasonal) Yes - Yes - - - - -
. Tremenhee Car Park Yes Yes Yes Yes - - - -
Nancegollan The Green - Yes - - - - - -
Perranarworthal Cosawes Holiday Park Yes - Yes - - - - -
Ponsanooth CP School - Yes - - - - - -
Pool B & Q Car Park - - - Yes - - - -
. Recycling Centre Yes Yes Yes Yes Yes Yes Yes Yes
. Safeway, Agar Road Yes Yes Yes Yes Yes - - -
Porkellis Halwin School - Yes - - - - - -
Porthleven Scouts H.Q. - Yes Yes - - - - -
Portreath CP School - Yes - - - - - -
. Waterfront Pub Car Park Yes - Yes - - - - -
Praa Sands Holiday Park Yes - - - - - - -
Redruth Job Centre Car Park Yes - - - - - - -
. New Cut Car Park Yes Yes Yes Yes Yes - - -
. Tesco Car Park Yes Yes Yes Yes Yes - - -
Ruan Minor Parish Council Car Park - Yes - - - - - -
Scorrier Crossroads Hotel Yes - Yes - - - - -
Sithney CP School - Yes - - - - - -
St Day CP School - Yes - - - - - -
. Star Inn Car Park Yes - - - - - - -
St Keverne Band Hall Car Park Yes - Yes - - - - -
. CP School - Yes - - - - - -
St Martin Village Hall Car Park Yes Yes Yes - - - - -
Stithians School - Yes - - - - - -
The Lizard Layby on approach road Yes Yes Yes - Yes - - -
Townshend The Square - Yes - - - - - -
Troon Chapel - Yes - - - - - -
Wendron CP School - Yes - - - - - -
. Layby at top of Carnkie Yes - - - - - - -
LOCATION SITE GLASS MIXEDPAPER
CAN TEXTILES PLASTIC
GREENWASTE/WOOD
VEHICLEOIL
VEHICLEBATTERIES
Paypoints
Ways to pay
If you need assistance with your rent or service chargesYou may be entitled to Housing Benefit. For advice contact Cornwall Council’s Housing Benefit Department on 0300 1234121. If you pay a mortgage you may be entitled to help with mortgage interest payments. Contact Department for Work and Pensions on 0845 6060265 if you are on Pension Credit or on 0845 6088624 if you are on any other benefit.
Debt AdviceNeed help with debts or managing your money, free of charge? Contact Cornwall Council Citizens Advice Bureau on 08444 994188For those paying a mortgage the government has a website advice, please go to www.communites.gov.uk/housing/buyingselling/mortgagerescuemeasures
Housing Advice Need help keeping your home? Contact Shelter at West End, Redruth on 01209 314844
Coastline Customer Service Team For account queries, or help and advice on how to make a payment call free on 0808 2027728.Monday to Friday 8.00am-6.00pm Saturday 9.00am-1.00pmText message from a mobile phone to: 07781 472887
Or contact the Income Management Team direct by emailingincomemanagementteam@coastlinehousing.co.uk
or for Leasehold, the Leasehold & Shared Ownership Team by emailingleasehold&sharedownership@coastlinehousing.co.uk
This document is available in other formats/languages.For more information please call 0808 2027728
Direct Debit The easiest way to pay. The right amount is collected from your bank automatically when due.
Current tenants who pay by direct debit will be entered into an annual prize draw.At any Post Office Simply present your Payment card and make your payment with cash, debit card or a cheque (made payable to Post Office Ltd).
At any Paypoint Outlet Simply present your Payment card at any Pay Point outlet in the country (cash payments only). A list of the local paypoint outlets is available from our Customer Services Team.
Your confidentiality is protected at all times when you use your swipe card – no-one can see your account balance, you only have to say how much you want to pay.
Debit/Credit Cards Instant payment can now be accepted over the phone or at the office using ANY credit or debit cards.
Online You can now pay online at www.coastlinehousing.co.uk by using your debit/credit card in conjunction with your Payment card.
Ways to pay your rent
Help with your rentYou may be entitled to Housing Benefit. For advice contact CornwallCouncil’s Housing Benefit Department on 0300 1234121.
Debt AdviceNeed help with debts or managing your money, free of charge? Contact Kerrier Citizens Advice Bureau on 08444 994188
Housing AdviceNeed help keeping your home? Contact Shelter at West End, Redruth on 01209 314844
Coastline Customer Service TeamFor account queries, or help and advice on how to pay your rent call free on 0808 2027728.Monday to Friday 8.00am-6.00pmSaturday 9.00am-1.00pmText message from a mobile phone to: 07781 472887
Or contact the Income Management Team direct by emailingIncomeManagementTeam@coastlinehousing.co.uk
This document is available in other formats/languages.For more information please call 0808 2027728
Your confidentiality is protected at all times when you use your swipe card –no-one can see your account balance, you only have to say how much you want to pay.
Direct DebitThe easiest way to pay. The right amount of rent is collected from your bank automatically when due. Pay by direct debit and be entered into an annual prize draw.
At any Post OfficeSimply present your Rent Payment card and pay your rent with cash, debit card or a cheque (made payable to Post Office Ltd).
At any Paypoint OutletSimply present your Rent Payment card at any PayPoint outlet in the country (cash payments only). A list of the local PayPoint outlets is available from our Customer Services Team.
Debit/Credit CardsInstant payment can now be accepted over the phone or at the office using ANYcredit or debit cards.
OnlineYou can pay your rent online at www.coastlinehousing.co.uk by using your debit/credit card in conjunction with your Rent Payment card.
09_807 Coastline A4 impPukka.pdf 29/7/09 10:36:36
Ways to pay your rent
Help with your rentYou may be entitled to Housing Benefit. For advice contact CornwallCouncil’s Housing Benefit Department on 0300 1234121.
Debt AdviceNeed help with debts or managing your money, free of charge? Contact Kerrier Citizens Advice Bureau on 08444 994188
Housing AdviceNeed help keeping your home? Contact Shelter at West End, Redruth on 01209 314844
Coastline Customer Service TeamFor account queries, or help and advice on how to pay your rent call free on 0808 2027728.Monday to Friday 8.00am-6.00pmSaturday 9.00am-1.00pmText message from a mobile phone to: 07781 472887
Or contact the Income Management Team direct by emailingIncomeManagementTeam@coastlinehousing.co.uk
This document is available in other formats/languages.For more information please call 0808 2027728
Your confidentiality is protected at all times when you use your swipe card –no-one can see your account balance, you only have to say how much you want to pay.
Direct DebitThe easiest way to pay. The right amount of rent is collected from your bank automatically when due. Pay by direct debit and be entered into an annual prize draw.
At any Post OfficeSimply present your Rent Payment card and pay your rent with cash, debit card or a cheque (made payable to Post Office Ltd).
At any Paypoint OutletSimply present your Rent Payment card at any PayPoint outlet in the country (cash payments only). A list of the local PayPoint outlets is available from our Customer Services Team.
Debit/Credit CardsInstant payment can now be accepted over the phone or at the office using ANYcredit or debit cards.
OnlineYou can pay your rent online at www.coastlinehousing.co.uk by using your debit/credit card in conjunction with your Rent Payment card.
09_807 Coastline A4 impPukka.pdf 29/7/09 10:36:36
Ways to pay your rent
Help with your rentYou may be entitled to Housing Benefit. For advice contact CornwallCouncil’s Housing Benefit Department on 0300 1234121.
Debt AdviceNeed help with debts or managing your money, free of charge? Contact Kerrier Citizens Advice Bureau on 08444 994188
Housing AdviceNeed help keeping your home? Contact Shelter at West End, Redruth on 01209 314844
Coastline Customer Service TeamFor account queries, or help and advice on how to pay your rent call free on 0808 2027728.Monday to Friday 8.00am-6.00pmSaturday 9.00am-1.00pmText message from a mobile phone to: 07781 472887
Or contact the Income Management Team direct by emailingIncomeManagementTeam@coastlinehousing.co.uk
This document is available in other formats/languages.For more information please call 0808 2027728
Your confidentiality is protected at all times when you use your swipe card –no-one can see your account balance, you only have to say how much you want to pay.
Direct DebitThe easiest way to pay. The right amount of rent is collected from your bank automatically when due. Pay by direct debit and be entered into an annual prize draw.
At any Post OfficeSimply present your Rent Payment card and pay your rent with cash, debit card or a cheque (made payable to Post Office Ltd).
At any Paypoint OutletSimply present your Rent Payment card at any PayPoint outlet in the country (cash payments only). A list of the local PayPoint outlets is available from our Customer Services Team.
Debit/Credit CardsInstant payment can now be accepted over the phone or at the office using ANYcredit or debit cards.
OnlineYou can pay your rent online at www.coastlinehousing.co.uk by using your debit/credit card in conjunction with your Rent Payment card.
09_807 Coastline A4 impPukka.pdf 29/7/09 10:36:36
Ways to pay your rent
Help with your rentYou may be entitled to Housing Benefit. For advice contact CornwallCouncil’s Housing Benefit Department on 0300 1234121.
Debt AdviceNeed help with debts or managing your money, free of charge? Contact Kerrier Citizens Advice Bureau on 08444 994188
Housing AdviceNeed help keeping your home? Contact Shelter at West End, Redruth on 01209 314844
Coastline Customer Service TeamFor account queries, or help and advice on how to pay your rent call free on 0808 2027728.Monday to Friday 8.00am-6.00pmSaturday 9.00am-1.00pmText message from a mobile phone to: 07781 472887
Or contact the Income Management Team direct by emailingIncomeManagementTeam@coastlinehousing.co.uk
This document is available in other formats/languages.For more information please call 0808 2027728
Your confidentiality is protected at all times when you use your swipe card –no-one can see your account balance, you only have to say how much you want to pay.
Direct DebitThe easiest way to pay. The right amount of rent is collected from your bank automatically when due. Pay by direct debit and be entered into an annual prize draw.
At any Post OfficeSimply present your Rent Payment card and pay your rent with cash, debit card or a cheque (made payable to Post Office Ltd).
At any Paypoint OutletSimply present your Rent Payment card at any PayPoint outlet in the country (cash payments only). A list of the local PayPoint outlets is available from our Customer Services Team.
Debit/Credit CardsInstant payment can now be accepted over the phone or at the office using ANYcredit or debit cards.
OnlineYou can pay your rent online at www.coastlinehousing.co.uk by using your debit/credit card in conjunction with your Rent Payment card.
09_807 Coastline A4 impPukka.pdf 29/7/09 10:36:36
29
Camborne15 Chapel StreetCamborneCornwall TR14 8EQ
Carnhell Green,Carnhell Road, Carnhell GreenCamborneCornwall TR14 0LZ
PrazeThe Square, Praze,CamborneCornwall TR14 0JR
Tehidy Road30 Tehidy RoadCamborneCornwall TR14 8TG
Troon1-5 New Road, TroonCamborneCornwall TR14 9EP
Carnkie - Store Sitec/o Lanner SPSO, LannerRedruthCornwall TR16 6HD
Close HillClose Hill, Redruth, CornwallTR15 1EP
Four LanesFour Lanes, RedruthCornwall TR16 6PY
Illogan HighwayHigher Broad Lane, Illogan HighwayRedruthCornwall TR15 3JL
LannerRedruthCornwall TR16 6HD
Mount Ambrose84 Mount AmbroseRedruthCornwall TR15 1QR
Paynters Lane EndThe Post OfficeRobarts Terrace, IlloganRedruthCornwall TR16 4RX
PortreathCostcutter, Penberthy RoadPortreath, RedruthCornwall TR16 4LN
Redruth61 Fore Street, RedruthCornwall TR15 2AA
BreageHigher Road, BreageHelstonCornwall TR13 9PJ
CrowntownCrown Inn, CrowntownHelstonCornwall TR13 0AB
Cury Cross Lanes - Serve SiteWhite Cross, CuryHelstonCornwall TR12 7BH
Cury Cross Lanes - Storec/o Gweek SPSOLondis Store, GweekHelstonTR12 6TU Godolphin Cross - Service SiteGodolphin Methodist ChurchGodolphin CrossHelstonCornwall TR13 9RA
Post Offices
30
Godolphin Cross - Storage Sitec/o Breage SPSO, Higher RoadBreage, HelstonCornwall TR13 9PJ
GweekGweek, HelstonCornwall TR12 6TU
HelfordHelford, HelstonCornwall TR12 6JX
Helston28 - 30 Coinagehall StreetHelstonCornwall TR13 8EE
ManaccanManaccan, HelstonCornwall TR12 6HA
MawganMawgan, HelstonCornwall TR12 6AT
MullionNansmellyon Road, MullionHelstonCornwall TR12 7DQ
NancegollenThe Village Hall, NancegollenHelstonCornwall TR13 0AL
Porkellis - Serve Site 2Village Hall, PorkellisHelstonCornwall TR13 0EE
PorthlevenFore Street, PorthlevenHelstonCornwall TR13 9HQ
Ruan MinorRuan Minor, HelstonCornwall TR12 7JL
St KeverneThe Square, St KeverneHelstonCornwall TR12 6NB
The LizardThe Lizard, HelstonCornwall TR12 7NQ
TrevenenThe Gables Filling StationTrevenen, HelstonCornwall TR13 0ND
CrowlasCrowlas, PenzanceCornwall TR20 8DP
GoldsithneyFore Street, GoldsithneyPenzanceCornwall TR20 9JP
Gulval4 Trevarrack Noweth, PenzanceCornwall TR18 3DE
Heamoor16 Holly TerraceHeamoor, PenzanceCornwall TR18 3EL
Long Rock4a Godolphin RoadPenzanceCornwall TR20 8JL
NewlynThe Strand, NewlynPenzanceCornwall TR18 5HL
31
Pendeen11 The Square, PendeenPenzanceCornwall TR19 7DN
Penzance113 Market Jew StreetPenzanceCornwall TR18 2LB
Praa SandsPengersick LanePenzanceCornwall TR20 9SQ
RosudgeonTouring Motor ServicesRosudgeonPenzanceCornwall TR20 9QE
Sennen And Land’s EndSennenPenzanceCornwall TR19 7AD
St BuryanSt BuryanPenzanceCornwall TR19 6BA
St Clare StreetSt Clare StreetPenzanceCornwall TR18 2PG
St Just7 Market Street, St JustPenzanceCornwall TR19 7HU
St LevanPorthcurno, St.LevanPenzanceCornwall TR19 6JY
Boslowick69 Boslowick RoadFalmouthCornwall TR11 4QD
ConstantineFore Street, ConstantineFalmouthCornwall TR11 5AB
FalmouthThe Poundshop (Falmouth) LtdThe MoorFalmouthCornwall TR11 3RB
Killigrew Street110 Killigrew StreetFalmouthCornwall TR11 3PT
Mawnan SmithThe Square, Mawnan SmithFalmouthCornwall TR11 5EP
Mylor BridgeTrevellan Road, Mylor BridgeFalmouthCornwall TR11 5NE
PenwerrisPolwhaveral Terrace, PenwerrisFalmouthCornwall TR11 2LR
Post Offices
32
Notes
33
Coastline House, 4 Barncoose Gateway Park Pool, Redruth, Cornwall TR15 3RQ
Telephone: 08082 027728 01209 200200
Fax: 01209 200030
email: customer.service@coastlinehousing.co.uk www.coastlinehousing.co.uk
If you would like to know more about Coastline and its work, or have an idea about how we could
improve our services, please contact us at:
Hea
dlan
d Ltd
017
36 3
6469
4
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