yesterday

Smarter Leadership for a Smarter Planet

Rawn ShahBusiness Transformation ConsultantSocial Software Adoption Teamhttp://twitter.com/rawn

Collaboration Agenda 2.0

E2.0 / SocialSoftwareAdoption

Technologist

GloballyNetworked

Gen X

Leadership 2.0

Author,Writer,

Speaker

Social Networking

forBusiness

book

Business Value

Analytics

Rawn Shah

Collaboration Agenda 2.0

Yesterday.

Collaboration Agenda 2.0

Yesterday

Today

Collaboration Agenda 2.0

Yesterday.

2 Billionpeople will be on the web by 2011.*

mobile phone subscribers worldwide by the end of 2008.*

4 Billion 1 Trillion connected intelligent devices in the world

Connected People

Connected Things

Source: Forrester Research; IBM Institute for Business Value

Today

Collaboration Agenda 2.0

Yesterday.

2 Billionpeople will be on the web by 2011.*

mobile phone subscribers worldwide by the end of 2008.*

4 Billion 1 Trillion connected intelligent devices in the world

Connected People

Connected Things

Source: Forrester Research; IBM Institute for Business Value

Today

From a world of scarcity …

…to an abundance of information and sources

Collaboration Agenda 2.0

New Competition

Rapid Change

Unprecedented Opportunities

Abundance creates…

Collaboration Agenda 2.0

We Can’t Just We Can’t Just

Work HarderWork Harder

We Can’t JustWe Can’t Just

Dedicate More ResourcesDedicate More Resources

We Need to WorkWe Need to Work SmarterSmarter

Collaboration Agenda 2.0

Smarter Outperforming Organizations are build Agile Workplaces

Collaboration Agenda 2.0

Significant Outperformers demonstrate Dynamic capabilities that enable them to quickly adjust to changes in the market

Source: IBM Institute for Business Value Survey

Collaboration Agenda 2.0

Significant Outperformers are more likely to adopt Collaborative practices to share ideas and generate insights

Source: IBM Institute for Business Value Survey

Collaboration Agenda 2.0

Significant Outperformers are more likely to be Connected through capturing and using real-time information

Source: IBM Institute for Business Value Survey

Collaboration Agenda 2.0

Significant Outperformers are Three Times more likely to have adopted Smarter Working Practices

Source: IBM Institute for Business Value Survey

Collaboration Agenda 2.0

More people…

…spending more time…

…in dynamic, collaborative, and connected environments

Collaboration Agenda 2.0

Most active audiences in Social NetworkingAverage hours / week per visitor

Source: IBM Manyeyes / Social Networks Data

Ru

ss

ia

Bra

zil

Ca

na

da

P.

Ric

o

Sp

ain

Ita

ly

US

A

Collaboration Agenda 2.0

Source: IBM Manyeyes / Social Networks Data, Dec 2009

Digital Nations – Human view

Collaboration Agenda 2.0

Social Networking in Italy Facebook Age and Gender

Source: IBM Manyeyes / Social Networks Data & Facebook

ItalyTeenagers & under= 19% (2.8M)

Adults

= 81% (11.8M)

Collaboration Agenda 2.0

“In 4 years, Millennials will account for nearly half of all employees in the world.”

- Meister & Willyerd, Mentoring Millennials, Harvard Business Review, May 2010

Image source: http://www.flickr.com/photos/victoriapeckham (CC BY 2.0)

Collaboration Agenda 2.0

Social Networking in Italy Facebook Age and Gender

Source: IBM Manyeyes / Social Networks Data & Facebook

Italy

Other Gens

= 36% (5.3M)

Millennials~ 58% (8.5M)

Millennials will have a larger share of the future business environment…

… and define the way we all work

Collaboration Agenda 2.0

Generation Millennials

Born1922 ~ 1945

1946 ~ 19641960 ~ 1980

1977 ~ 1997

Problem-solving

Hierarchical Horizontal Independent Collaborative

Multi-tasking Unwise Sets me back Necessary Daily routine

Communication Top-down GuardedHub and

spoke Hyper-connected

Leadership style

Hierarchical Hierarchical Coach Partner

FeedbackNo newsis good news

Once per year Weekly/DailyOn Demand,

Ambient

Decision-making

Seeks approval

Team-informedTeam-

included Social proof

Training The hard

wayToo much and I’ll leave

Required to keep me

Continuous, expected, lifelong

Learning style Classroom Facilitated Independent Social learning

Technology useUncomfort-

ableUnsure

Unable to work without it

Unfathomable if not provided

MillennialsGen XersBoomersSeniors

Work Behaviors: A Generational View

Collaboration Agenda 2.0

Problem-solving Collaborative

Multi-tasking Daily routine

Communication Hyper-connected

Leadership style Partner

Feedback On Demand, Ambient

Decision-making Social proof

Training Continuous

Learning style Social learning

Technology use Unfathomable

Essential Skills of the new Millennium

Collaboration Agenda 2.0

How my team is structured(traditional hierarchy)

Rawn

Luis

Josh

Younghee

Jeanette

Anna

Gina

Wolfgang

Jeanne

Collaboration Agenda 2.0

Rawn

Business Value Analysis

Margery

Peter

BlueIQ Whitepaper

Jeanne

Smarter Leaders Virtualcast Event

Eric

Luis

Sacha

Josh

Jack

Regional Development

Wolfgang

YoungheeJeanne

Jeanette

Anna

Social Analytics

Michael

Rand

Boz

Hardik

BlueIQ AmbassadorCommunity

1200 people

Workplace of the Future

Community

300 people

Executive Updates

Younghee

Gina

Jon

Wolfgang

Bob

Steve

How I work

Collaboration Agenda 2.0

Rawn

Business Value Analysis

Margery

Peter

BlueIQ Whitepaper

Jeanne

Smarter Leaders Virtualcast Event

Eric

Luis

Sacha

Josh

Jack

Regional Development

Wolfgang

YoungheeJeanne

Jeanette

Anna

Social Analytics

Michael

Rand

Boz

Hardik

BlueIQ AmbassadorCommunity

1200 people

Workplace of the Future

Community

300 people

Executive Updates

Younghee

Gina

Jon

Wolfgang

Bob

Steve

How I work

Collaborative…

Collaboration Agenda 2.0

Rawn

Business Value Analysis

Margery

Peter

BlueIQ Whitepaper

Jeanne

Smarter Leaders Virtualcast Event

Eric

Luis

Sacha

Josh

Jack

Regional Development

Wolfgang

YoungheeJeanne

Jeanette

Anna

Social Analytics

Michael

Rand

Boz

Hardik

BlueIQ AmbassadorCommunity

1200 people

Workplace of the Future

Community

300 people

Executive Updates

Younghee

Gina

Jon

Wolfgang

Bob

Steve

How I work

Collaborative…

…Multi-tasking daily

Collaboration Agenda 2.0

Source: IBM SaNDVis

Hyper-connected communications…

Collaboration Agenda 2.0

Source: IBM internal Lotus Connections Profiles

Leadership through partnering…

Collaboration Agenda 2.0

Source: IBM internal Lotus Connections Profiles

Leadership through partnering…

…on-demand feedback

Collaboration Agenda 2.0

Source: McKinsey Global Survey Results, How Companies are benefitting from Web 2.0, 2009

Measurable gains from using Web 2.0 for given purpose

Surveys are social proof for making decisions…

Collaboration Agenda 2.0

Source: Amazon.com http://www.amazon.com/gp/product/0132357798/

…but so are ratings…

…and real-time analytics

Collaboration Agenda 2.0

Source: IBM Lotus Connections Blogs

Source: Twitter.com search #e20

Learning is continuous…

Collaboration Agenda 2.0

Source: IBM Lotus Connections Blogs

Source: Twitter.com search #e20

… and social

Collaboration Agenda 2.0

Aren’t these all just more technical skills?

Collaboration Agenda 2.0

Collaborative Trust-forming

Inclusive

Opportunity-creating

Sharing and Re-sharing

Gina PooleVP, Web 2.0 Marketing,

IBM Software

- Creates opportunities to officially recognize and include the work of IBM social computing enthusiasts worldwide

- Shares the output and brings visibility to the top productive enthusiasts across our IBM leadership

Collaboration Agenda 2.0

Aware Collaboration-context

aware

Culturally intelligent

Information aware

Sarah SiegelLeadership Development Programs,

IBM Center for Advanced Learning

- Collaborates in many ways to do her work: Conversations with people across the global organization, in workgroups, and in Communities

- Teaches cultural awareness to IBM managers worldwide

- Uses a wide range of information from across the global organization

Collaboration Agenda 2.0

Connected Widely networked

Digitally eminent

Ambient-communicative

Interactive & responsive

Carol SormilicVP, Global Workforce & Web Processes Transformation Exec,

IBM CHQ/CIO

- Communicates her daily activities and status IBM-wide

- Interacts with IBMers globally through Lotus Connections

- Digitally-eminent through sharing her presentations, data and results through social computing tools

Collaboration Agenda 2.0

Dynamic

Agile, broad-thinking

Highly responsive

John Handy- BosmaChief Architect Collaboration, STSM

IBM CHQ/CIO

- Works across company-wide business needs: Considers global issues, impact across business units and job roles

- Active participant and typically responsive in minutes

Collaboration Agenda 2.0

Can I do this?

Source: Flickr, http://www.flickr.com/photos/jmabel/ CC BY-SA

Collaboration Agenda 2.0

… the successful ones keep it ongoing

Many executives simply start one day

Don’t worry about mistakes - forgive and forget easily

Value timely information and interaction over extensive detail

Can I do this?

Source: Flickr, http://www.flickr.com/photos/jmabel/ CC BY-SA

Collaboration Agenda 2.0

How do I prepare?

Source: Flickr, http://www.flickr.com/photos/alanvernon/ CC BY 2.0

Collaboration Agenda 2.0

How do I prepare?

Build a discipline of regularity

– dedicate some time from your schedule every week to participate

Recruit your peers and people

– invite your peers, team members, and others to connect, look up information, or participate online

Assess your knowledge and strengths

– evaluate what you can share and the unique perspective you bring

Source: Flickr, http://www.flickr.com/photos/alanvernon/ CC BY 2.0

Collaboration Agenda 2.0

Source: Flickr, http://www.flickr.com/photos/sanjoselibrary/ CC BY-SA 2.0</

Who can help me?

Collaboration Agenda 2.0

Reverse Mentoring Executives at IBM

Social Computing

Experts

SeniorExecutives

Social computing skills

Leadership skills

Pairing talented high-potential Experts in social computing…

Builds bridges across specializations… geographies… generations…

Who can help me?

…as coaches to our senior-most Executives

Collaboration Agenda 2.0

Partneringleader

Continuoussocial learner

Social Proofdecision-

maker

On-demandfeedback

DigitallyEminent

Hyper-connected

Multi-tasking

Collaborative

You

Collaboration Agenda 2.0