yammer can help with that! about me liz sundet– user experience manager/information architect ...

Yammer Can Help with That!

About Me Liz Sundet– User Experience Manager/Information Architect

MBA, PMP, CBAP, CSM

Adjunct Instructor – RCTC/Mayo Clinic Rochester, MN

Musician: Fur-baby:

Biker—”Throttles Not Pedals”

Email: lsundet@earthlink.net or liz.sundet@protiviti.com

Follow on Twitter: @percusn

Connect with me on LinkedIn

http://www.linkedin.com/in/lizsundet/

Blog: itsocialbutterfly.wordpress.com

Common Business Problems

Communication Project Transparency Culture Rewards and

Recognition

Employee Needs Onboarding Remote

Employees

Jaded Jared• As lead engineer on the migration, I’ve

worked every weekend for the past 2 months and only seen my kids in the pictures on my desk. I don’t feel appreciated or valued in my job. Sometimes just a simple thank you would help.

Jared’s Yammer Post

HR department needs to respond to employees needs

Human Resources department response to employees: The Human Resource department needs to be more responsive to employee questions and concerns. In many companies, the HR department is perceived as the policy making, policing arm of management. In fact, in forward thinking HR departments, responsiveness to employee needs is one of the cornerstones – aboutmoney.com

Left Yammer Post alone and responded in a positive way

Worked with manager who had no idea Jared was working that hard

Brought in additional help

Made Jared leave after 8 hours each day

HR HeatherAs the HR manager, I see a loss of 35% per year of our employees, many within the first few months that have reported they don’t feel part of the culture, don’t necessarily feel welcomed and don’t know where to turn to for help. If we could combine our social network with our onboarding process, we hope to reduce the number of employees leaving by 25% the first year

HR Onboarding

500,000 new Managers each year

50% of senior outside hires fail in 1 year

50% of hourly workers leave job within 120 days

Yammer Groups

New Employee joins Yammer

Added to group/access to resources

On-boarding happens within

the social network

Referenced at a later date

We just made one company out of four existing companies. While this is great for our marketing and brand strategies, our culture across all those companies is lacking. As the CEO, I feel we should have a culture of openness, transparency and working collaboratively to solve our customer and business issues. In order to do this, we will use our social network and leadership will take an active part in that social network.

Culture Champion - Phil

Cognitive• Understanding of Why Change is needed

Resources• Shifting resources

Motivation• Need a reason to change

Institutional Politics• Understanding the employees

http://guides.wsj.com/management/innovation/how-to-change-your-organizations-culture/

Can you really change a culture?

This is one area where we can actually see the “tail wagging the dog” in terms of making a change – Naomi Moneypenney

What Happened?

• Created a Culture of “Superhero’s”

• Recognition of people doing outstanding work by their peers

• People loved the transparency of Yammer

• Leadership was actually one of the last groups to participate when they found all the “cool kids” were on Yammer

Rewards and Recognition Roland

As a marketing manager, it’s good to reward and recognize people where appropriate. I feel good about being able to say “thank you” to my staff and give them a little something extra for a job well done, especially if they have gone out of their way. We have a rewards program, but many people don’t know how to go about recognizing other people, and the entries can only be made by managers and not all employees. Creating a badge and post in Yammer allows anyone to recognize people and bring the attention to their managers so they can be put in the company wide program.

Post a recognition to Yammer

Peer to Peer Recognition Increases Engagement

Makes employees feel good about themselves and the jobs

“Work from Home” Wendy

Working from home is great most times, but I don’t necessarily get the interaction with my co-workers, especially when I need some help I don’t know who to ask. If only there was a way to ask a question without emailing the entire company and allow me to make some great connections it would likely help my productivity

Enterprise Social Networks are “SOCIAL”

Make Connections

Find Similar Interests

Collaborate on Projects/Work as Teams no matter the location

Virtual Water Cooler

Post a question—get an answer

What is happening with this project?

Tracy Transparency

As a Project Manager I want everyone to know what’s happening on my projects. Using an Enterprise Social network allows me to share with everyone our successes and where we may need help and have all the documentation and collaboration together in one place.

Company profit is gained thru delighted customers

CollaborateShare

InnovateGrow

Make decisions as a group

Centralize, Collaborate and Share Project Files and Deliverables

Innovate new ideas to solving problems

Create Project Notes quickly

Create external network for customers and vendors

How did Yammer help with that?

Delivery DaveI’m just a delivery guy so I don’t get to interact with the executives much, but I have daily contact with customers who ask where the company is headed strategically or what the CEO proposed for this year. I feel I should know the answers to these questions as it would make my conversations easier with customers and I’m interested in knowing without wasting their time.

• Posted Question• Tagged the CEO• Shared

Response• CEO “Great

Question”• #Strategy

Communication

Executive Forum #Hashtag

Other Employees had

same ??

Response there for everyone

Response can happen

anytime by several people

Common Business Problems

Communication Project Transparency Culture Rewards and

Recognition

Employee Needs Onboarding Remote

Employees

About Me Liz Sundet– User Experience Manager/Information Architect

MBA, PMP, CBAP, CSM

Adjunct Instructor – RCTC/Mayo Clinic Rochester, MN

Musician: Fur-baby:

Biker—”Throttles Not Pedals”

Email: lsundet@earthlink.net or liz.sundet@protiviti.com

Follow on Twitter: @percusn

Connect with me on LinkedIn

http://www.linkedin.com/in/lizsundet/

Blog: itsocialbutterfly.wordpress.com