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DITA: Taking it to the next level

Product content originates in multiple locations.

It resides in silos—and suffers from redundancy.

Productivity (and morale) declines.

Traditional approach

The dilemma

Does DITA start and end with tech docs?

Is there a business case for extending the technology to other functions?

How can you make it happen?

Shared content

Did DITA help you achieve your goals?

Or is it just another technology layer.

Did you see real change—for the better?

What’s the end game?!

Where�s the value?

Does the business case for tech doc apply to other functions?

Start with the differences not with reuse then look for the opportunity space

Organization: scope and sequence

Learning and performance objectives

Assessments and Certification

Exercises, demos, labs

Training: What�s unique?

Organization: scope and sequence

Learning and performance objectives

Assessments and Certification

Exercises, demos, labs

Training: What�s unique?

Content fuels training

Task topics

Illustrations

Reference topics

Glossary items

Liberate training content

Task topics

Illustrations

Reference topics

Glossary items

Process flows

Troubleshooting

Support call information

Chat

Real-world tech support

Reference information such as specifications.

Procedures and task information.

Illustrations.

Support: What can you share?

Go beyond content

Structured authoring

Using XML and a common repository

Transformation

Workflow

Get buy-in; it has to be better for them.

Would sharing content provide more time to do what they do best?

Understand where to gain leverage?

WIFFIM?

With a conversation

How do you begin?

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