workflow overwhelm leads executive team to incorporate ... · to reduce overhead costs and...

CASE STUDY TITLE

DELEGATE SOLUTIONS DELEGATESOLUTIONS.COM

AClientCaseStudyClient:LifeSciencesFirm

AzzurGroupPhiladelphia,PA

AboutDelegateSolutions:

Weareyourstrategicsupportteam.Our service is designed to be areliable, professional, on-demandsolution for all your administrativeneeds. Our mission is to simplymake your life easier so you canfocusonyourbestwork.

Executive Summary

Expandinglifesciencesrecruitingcompanyislookingtoleveragetheiron-site team’s capacity by delegating taskswithin theirworkflow toremote support. Client requires extensive processmapping followedby strategic identification of delegateable tasks. The solution willneed to be templated within an online project management systemand then beta tested with our remote support solution beforedeployment.

Our work with Azzur enabled them to successfully identify 30% oftheiroverallprocessthatcouldbedelegatedtoremotesupport, thusequating to a salary savings ofat least $120,000. Furthermore, thetransitiontoaremoteworkforceallowedourclienttosaveadditionalcostsonbenefits,aswellasmanagingandhousingemployees. Our off-site consulting team worked to develop a streamlineddelegation strategy that promoted accountability and improvedefficiency across their process. This significantly reduced the on-siteteam’s level of administrative activity, and allowed higher-levelexecutivesandleaderstofocustheirtimeonmission-criticaltasks.

WorkflowOverwhelmLeadsExecutiveTeamtoIncorporateRemoteSupportSolution

CASE STUDY TITLE

DELEGATE SOLUTIONS DELEGATESOLUTIONS.COM

“The Delegate team simplified our complexcompanyprocessintoonethatultimatelyleveragedouronsite team's timeby30%. Theywereable tobreak out parts of our process that could besystematized and delegated off-site. Their keeninsightintothenuancesoftheremotesupportworkmodelwas a unique value-add. This shift equatedto an annual salary savings of $120,000, reducedourrealestateandmanagementburdenandaddedintangiblepeaceofmindvalue.”

–TomO’Donnell,ManagingPartner

Client Challenges

Clientwas lookingforanopportunityto reduce overhead costs and time-wasting distractions related toexecuting their unique recruitingprocess. Their goal was tocompartmentalize a complex systemto run efficiently without consumingkey teammember timeonassociatedroutinetasks.

Their high performers were carryinga significant daily workload. Theyrecognized that these demandslimited their capacity for scale andwas not the best use of their time orUnique Abilities. They needed areliable support solution as well asguidance around how and what todelegate.

There were many moving parts totheir process which required atrained eye to analyze the fullworkflow from start to finish toidentifyareasofleverage.Oncetheseareaswere identified, they had to bestructured insuchaway thatdidnotdisrupt the flow of activity nor theteam members involved in theprocess.How Our Service Helped

Delegate consultants began bymeeting with each team within theworkflow to visually capture theircontribution to the overall process.WeworkedtounderstandtheClient’sunique approach and differentiationin themarketplace,andcapturedthiskeyinformationwithintheworkflow.

We utilized a task-driven remoteworkforce in every step of theirprocess, and created systems tobreak

thesetasksout.Weadvisedthemonhowbesttostructureanddeploythe delegation of tasks within their workflow while accounting forturnaroundtimeanduserlicenserequirements.

Results, Return on Investment and Future Plans

Our team was able to help the Client delegate a significant volume ofrecurringactivitieswithintheirprocesstoremotesupport.Weexecutedthis project within a 6-week timeframe and included a 2-week betatesting period with our remote Strategic Support Team to ensure thesystemsranasdesigned.

Each task within the process required extensive documentation toensure seamless execution. Custom process templates were built andservedtwopurposes.First,theyallowedanyremoteteamtheabilitytosuccessfully complete the task as designed. Second, the templatesprovidedafullvisualrepresentationofthecompleteClientprocessfromstarttofinish.

The Client’s high-performing team now has the ability to focus on thenecessary goals andmission, rather than the routine taskswithin theirprocess.Theycanbecertainthattherequiredtaskswillbeexecuteduptotheirstandardeachandeverytime.

Company leadership found our strategic approach to delegation sosuccessful, that they have enlisted our team to provide daily remotesupport to themas theirdedicatedStrategic SupportTeamandprojectmanagerstotheirkeyteammembers.

Client Testimonial

Technology Utilized: