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A Project Report
On
“A Study of Training & Development
Programme undertaken
At First Flight Couriers Ltd in Pune City”.
Submitted By
Miss Sheetal Patole.
Under the Guidance Of
Mrs. Sadia Khan.
Department Of Commerce
Abeda Inamdar Senior College
Of Arts, Science & Commerce
Camp Pune
2012 - 2013
DECLARATION
I Miss Sheetal Arun Patole pursuing M.Com. I hereby declare that the project report
entitled “A Study of Training & Development Programme undertaken At First Flight
Couriers Ltd in Pune City” is the result of my own work and is in original and the
conclusion drawn there in are based on the material collected by myself and has not been
submitted to any other university or organization for the award of any degree or diploma.
Date: 30/03/2013
Place: Pune SHEETAL ARUN PATOLE
ACKNOWLEDGEMENT
I would like to express my profound gratitude to my project guide Mrs. Sadiya
Khan for her immense support, guidance and useful suggestion for the completion of my
project.
I am also grateful to our college Principal Dr. E.M.Khan and Vice Principal Dr.
Shaila Bootwala for giving me the permission to study the topic and lending constant
support.
I have immense pleasure and pride express my gratitude to Mr. Sanjay Chattar
AGM of Company for providing me valuable time, helpful information and guidance for
completing my project.
Last but not the least special thanks to my parents, family and friends for their
support and constant source of inspiration.
SHEETAL ARUN PATOLE
INDEXCHAPTERS NO. TOPICS PAGE NO:
Chapter 1. Background of the Study. 1-7
1.2. Objectives of Study. 3
1.3. Importance and Significance of Study. 4
1.4. Scope and Hypothesis of Study. 5
1.6. Limitations and Conclusion of Study. 6-7
Chapter 2. Profile of the Industry. 8-20
2.1. Company History. 9
2.2. Directors and Corporate Functionaries. 11-12
2.5. Company Vision and Mission 16-17
2.6. Products and Services Offered by Company. 18-19
Chapter 3. Conceptual Study of the Project Idea. 21-41
3.1. Meaning and Definition of Training. 22-23
3.3. Characteristics and Objectives of Training 24-25
3.5. Needs of Training and Development Programme. 26-27
3.6. Importance of Training and Development Programme. 28
3.7. Different Methods of Training Programme. 29-37
3.8. Steps in Training Procedure. 38-39
3.9. Evaluation of Training and Development Programme. 41
Chapter 4. Research Methodology. 42-47
4.3. Sources of Data Collection. 44-45
4.4. Research Design. 46
4.5. Sample Design and Size of Sample. 47
4.7. Method of Data Analysis. 47
Chapter 5. Analysis and Interpretation of Data. 48-62
Chapter 6. Conclusions and Suggestions. 63-66
Bibliography
Annexure and Questionnaire
BIBLIOGRAPHY OF STUDY
1. Personnel Management C.B. Mamonia. S.V. GankarHimalaya Publishing HouseEdition – 2004.
2. Human Resource DevelopmentP.C. TripathiSultan Chand & SonsFifth Edition – 2006.
3. Human Resource ManagementK AswathappaTata Mc Graw HillsSixth Edition – 2012.
4. Research MethodologyMethods and TechniquesC.R. KothariNew Age International PublishersSecond Edition – 2004.
5. Research MethodologyAnd Project WorkDr. Mahesh KulkarniNirali Prakashan Second Edition – December 2003.
6. www.indiastudychannel.com
7. www.google.com
8. www.wikipedia.com
ANNEXURE-
QUESTIONNAIRE
QUESTIONNAIRE
Dear Sir,
Please fill up the following Questionnaire for a research study on Employees Training &
Development Programme.
Q1. When does Training needs arise for Organization?
Ans. Standards of Work Performance not being met. Excessive Scraps
Introduction of New Technology Change in Public Policy
Q2. Which are the different training methods adopted by First Flight Couriers Ltd in
Pune City?
Ans. On Job Method Off Job Method
* Vestibule Method * Classroom Method
* Demonstration Method * Role Playing Method
* Apprenticeship Method * Audio Visual Method
Other (Please Specify) _______________________
Q3. Which Training Method is more effective from above?
Ans. On Job Method Off Job Method
Q4. Does Training help to improve Performance.
Ans. Yes No
Q5. What are the basic objectives that you look while developing a Training
Programme?
Ans. To Increase Quantity of Output To Increase Quality of Output
To Promote for Higher Jobs. To reduce wastage and accidents
.
Q6. On what basis is selection of Trainees undertaken?
Ans. Qualification Experienced
Skills All of the Above
Q7. What are the important responsibilities for Training Programme to be highly
effective?
Ans. To recommend Sound Policies for Training and Development
To manage the Training Facilities
To carry out analysis and evaluation of Training Needs
To receive Feedback from employees about Training Programme
Q8. Where is Training and Development Programme undertaken?
Ans. Inside Organization Outside Organization
Q9. Which of the following Training Opportunities do you Offer in Training
Programme?
Ans. Leadership Training Computer Training
Technical Training Executive Training
Q10. On an average what is the frequency time used for Training and Development
Progarmme?
Ans. 1 Month 3 Months
6 Months 12 Months
Q11. How many Training Programme has been successfully conducted in Past One
Year?
Ans. Two Four
Six Other (Please Specify) _____
Q12. What are the different ways of Evaluation of Training Programme?
Ans. Performance Appraisals Group Discussion
Aptitude Tests Interviews with Union Officials
Q13. Who undertake the Evaluation of Training Programme?
Ans. Human Resource Team Head of Department
Reporting Manager Other (Please Specify) _____
Q14. Kindly enumerate three important Gains to you from the Training Programme.
Ans. __________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Q15. What are the Problems and Difficulties in Training and Development Programme?
Ans. __________________________________________________________________
__________________________________________________________________
__________________________________________________________________
__________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
Thank you very much for your co-operation.
Date: Name : ________________
Designation: _______________
Department: _______________
Signature : _______________
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