wireless manager january 2012. what is wireless manager? a web based tool designed for wireless...

Wireless Manager

January 2012

What is Wireless Manager?A web based tool designed for wireless portfolio management

Custom ordering portal

Ticketing system

Hierarchical approval system

Manage & control orders

PO/DO call order tracking

Asset tracking

Customized reporting

Track purchase orders

Online care support

Staging and logistics

Custom customer support

2

Hierarchical Approval Control

3 levels of approval(concurrent or global)

Ensures your ordering

policies are controlled

System provides flexibility

so approvers can be

selected

Complete communication

process for real-time

updates

3

Customized Navigation

Place Individual Orders

Place Bulk Orders

Order Accessories

Get Reports

View Account Information

Customer Care

Asset Management

Telecom Expense

Management (TEM)

P.O. Tracker

4

Online Ordering

Site is designed with

pre-approved devices, plans

and accessories

Complete device

management

Hierarchical approval

process for all orders

User-friendly controls

5

Ordering Devices

Online Ordering

Ordering Solutions

Order pre-approved

solutions

Hierarchical approval

process

User-friendly interface

Customized solutions to

meet your needs

Create bundle programs

6

Online Ordering

Ordering Applications

Order pre-approved

applications

Hierarchical approval

process

User-friendly interface

Customized solutions to

meet your needs

Only show apps your

company approves

7

Wireless Manager

Custom Ordering Portal

Secure and Easy to use

Hierarchical Views & Approval

System

Manage & Control Orders

Online Care Support

Approved devices, plans and

accessories

Device management

Shopping Cart view

Track change requests

Email, Chat, Call or online

support

8

eProcurement

Asset Tracking

Track your Assets

Users

Departments

Agencies

Devices

Rate plans

Applications

Plan expiration dates

9

Custom Reporting

Real Time Data

You customize the reports

you want

Save reports to review

on-demand

Link and Track internal

purchase order numbers to

Sprints orders

Export reports to Excel

10

Staging & Fulfillment

Scan receive

Audit against order

Capture all device

numbers

Charge battery

Test battery

Verify Keyboards

Test Voice

Test Data

Verify Activations

Set device wizards

Set device standards

Label device and box

Verify in-box contents

11

Insert customer

instructions

Insert Tips

Label device screens

with next steps

Pair up with additional

accessories or items

Load Screen Saver

WPA Encryption

Configure talk groups

Configure group

connects

Disable cameras

Disable blue tooth

Solution provisioning

New OS image

Add memory

Manage Inventory

Link device to customer

proprietary devices

Normal Staging Additional Staging

Customer Service & Support

Team has over 130 years of telecom experience

Team is cross-trained and is required to go

through quarterly trainings

Systems and IT support in-house to make real-

time enhancements

Industry-leading call center performance

1-2 hour resolution time SLA’s

Fully-staffed from 8am to 8pm EST with after

hours support 7 days a week

Focused on taking the hassle out of managing

telecom

Manages invoice/billing disputes

Ticket management

Email, On-line Chat, Toll Free

12

Implementation Process

We listen to your needs and understand your unique requirements

We help determine best practices

We then build a customized solutions set

We work with you to develop improved processes

We deliver, outline and agree

to SLA’s

We provide Wireless policy

tools and support

13

Process Documents & Strategic Planning

14