wired to learn: how new technologies are changing l&d delivery

Donna L. Rhode Program Director

UNC Executive Development

Wired to Learn How New Technologies are

Changing L&D Delivery

Wired to Learn:

Donna Rhode Program Director UNC Kenan-Flagler Executive Development May 1, 2013

How New Technologies are Changing L&D

Topics for Today • Trends that are shaping the workplace

• How these trends impact e-learning

environment

• Considerations for introducing emerging technologies into an organization

• Seven billion people – 1.7 billion between the ages of 15 and 30.5

• Developing countries growing twice as fast as the U.S. and the European Union

• Competition now includes companies halfway around the world

Workplace 2020 - Global

Multigenerational Workplace

Multigenerational Workplace

The workforce is in a word…

Silent Generation Loyal

Baby Boomers Competitive

Generation X Self-reliant

Generation Y Immediate

Generation Z Connected

2010 Multigenerational Workplace 5%

37%

22%

36%

0%

Silent GenerationBaby BoomersGen XGen YGen Z

2015 Multigenerational Workplace 5%

34%

23%

39%

1%

Silent GenerationBaby BoomersGen XGen YGen Z

2020 Multigenerational Workplace 5%

22%

20% 50%

7%

Silent GenerationBaby BoomersGen XGen YGen Z

The Impact of Millennials & Gen Z

Inter-connected & Hyper-connected

Tech Trend: Mobility

0%10%20%30%40%50%60%70%80%90%

100%

mobilephone

smart phone tablet ereader

Mobile Usage

Mobile Usage

Tech Trend: Mobility

L&D Implications: Mobile(m)Learning

• Advantages: – Extended reach…remote and undeveloped areas – Accessible in “just-in-time” bites – Cuts down on materials costs

• Considerations:

– Plethora of devices – Difficult to track usage – Security of devices – Cost of development, support, integration

Tech Trend: Telecommuting

“To become the absolute best place to work, communication and collaboration will be important, so we need to be working side-by-side. That is why it is critical that we are all present in our offices. Some of the best decisions and insights come from hallway

and cafeteria discussions, meeting new people, and impromptu team meetings. Speed and quality are

often sacrificed when we work from home.”

Tech Trend: Telecommuting

L&D Implications: Telecommuting • Advantages:

– Already a practice – Employee engagement regardless of work location – Decreased costs – Reduced carbon footprint

• Considerations: – Accessibility and security – Overcoming barriers to collaborate – Reductions of informal learning / hallway talk – Risk of distraction

Tech Trend: Social Media

L&D Implications: Social Media

• Advantages: – Easy engagement – Democratizes information – Tribal knowledge

• Considerations: – Level of transparency – Shift of ownership & control – Oversight & compliance – Volatility as technology (and tastes) change quickly

Tech Trend: Everything On-Demand

Tech Trend: Everything On-Demand

Tech Trend: Everything On-Demand

L&D Implications: On-Demand Learning

• Advantages – Right info at right time at right place – Library of resources – Cost reduction

• Challenges

– Organizing the “learning library” – Oversight, control, and security – Ownership: centralized or decentralized

Technology / e-Learning Trends

“The desire for cost effective, flexible L&D delivery plus the massive amounts of digital information produced daily plus the rise of social networks and social media plus the proliferation of mobile web users all combine together to create the technological advances being seen in the e-learning environment.” (Source: Malamed, 2012)

Personal Learning Environments

Blended Learning

Blended Learning

Face-to-face learning

Self-paced learning

Online, collaborative learning

Flipped Learning

Example: MBA@UNC

Example: Cisco Sales Associates Program

• Business Issue: Need to cut expenses while remaining attractive place of employment to early-in-career prospects

• Solution: Redesigned Sales Associate training program to be delivered virtually

• Result: Cut overall training costs by 24% and decreased required training staff by 40%

• Additional Benefits: – Reduced time to productivity – Increased enthusiasm – Enhanced image

Example: Cisco Global Sales Meeting

• Business Issue: Need to cut expenses while motivating sales force

• Solution: Moved annual global sales meeting to virtual platform

• Result: Reduced expenses by ~80% for pure virtual model and ~60% for hybrid model

• Additional Benefits: • Minimized sales reps time away from customers • Quality of message improved in the virtual environment (increase in

content scores) • Proof point for the power of Cisco Collaboration solutions at scale

MOOC School as a Service For-Profit Non-Profit Traditional

Schools Non-

University

Venture-Backed • Coursera • Udemy • Udacity

University-Backed • EdX

• 2U • Embanet • Bisk • Colloquy • American

Honors • Academic

Partnerhips • Everspring • Deltak • Blackboard • Pearson • Learning

House

• Minerva • Capella • University

of Phoenix • DeVry • Bridgepoint • AltiusEd • University

Now • Straighter

Line

• UMUC • Drexel

Online • University

of Florida • Kelley

• Ivy League • Top-Tier

Schools • State

Schools • Community

Colleges

• PowHow • Lynda • Kahn

Academy • Code

Academy • Knewton • Chegg • Kno • Inkling • Everfi • Grockit

Which Solution to Use?

Considerations

• Learning is the objective! • Consider the culture • Change management is critical • Partner heavily • Expect failures along the way • Provide value-added resources • Blend whenever possible • Consider costs…may not need a “Cadillac” • Have fun!

In Conclusion…

• Technology is transforming the TL&D field, allowing for highly personal and interactive learning experiences to be delivered electronically

• HR and talent management professionals should: – stay well-informed of these advances – consider how these advances can be used to enhance their

organization’s learning culture

Sources Adkins, S. (2011 April). The US collaboration-based learning market: 2010-2015 forecast and analysis. Ambient Insight. Retrieved from http://www.ambientinsight.com/resources/documents/ambientinsight-2010-2015-us-collaboration-based-learning-market-executiveoverview.pdf. Adkins, S. (2012 February 8). Investment in learning technology reaches $784.2 million in 2011. Ambient Insight. Retrieved from http://www.ambientinsight.com/news/investment-inlearning-technology-reaches-784-million-in-2011.asp. Adkins, S. (2011 June). The US corporate market for self-paced eLearning products and services: 2010-2015 forecast. Ambient Insight. Retrieved from http://www.ambientinsight.com/resources/documents/ambient-insight-2010-2015-us-corporate-elearning-marketexecutive-overview.pdf. Anderson, C. (2012 August). CLO Survey: Learning and development budget and spending intentions, 2012-2013. IDC.com. Retrieved from http://www.idc.com/getdoc.jsp?containerID=236340. ASTD (2012). The Global Workplace. Alexandria, VA: American Society for Training and Development. ASTD (2012). Mobile Learning: Delivering Learning in a Connected World. Alexandria, VA: American Society for Training and Development. Athey, J. (2012 March 22). 4 trends in online training and e-learning in 2012. TrainingIndustry.com. Retrieved from http://www.trainingindustry.com/learningtechnologies/articles/4-trends-in-online-training-elearning-in-2012.aspx. Davis, N. (2012 October 10). Thought leaders forecast 2020 workplace. SHRM Online. Retrieved from http://www.shrm.org/businessleadership/articles/pages/thought-leadersforecast-2020.aspx. Fiehl, S. (2012 January). Integrating social media, workplace learning and e-learning for development of soft skills. Global Focus 06, Special Supplement. Greer, T. (n.d.). Ambient Insight reports resilient US eLearning market. Ambient Insight. Retrieved from http://www.ambientinsight.com/news/ambient-insight-2010-2015-uselearning-market.aspx.

Sources Koops, W., VanderVleuten, C., DeLeng, B., Oei, S., & Snoeckx, L. (2011). Computersupported collaborative learning in the medical workplace: Student’s experience on formative peer feedback of a critical appraisal of a topic paper. Med Teach, 33 (6), 318-323. Harward, D. (2011 December 9). Key trends for 2012: New era of personal learning is transforming the training industry. TrainingIndustry.com. Retrieved from http://www.trainingindustry.com/articles/10-trends-for-2012.aspx. Hastings, R. (2012 August 29). Multilingual skills, cultural understanding rise in importance. SHRM Online. Retrieved from http://www.shrm.org/hrdisciplines/diversity/articles/pages/multilingual-skills-cultural understanding.aspx. Keskin, N. & Metcalf, D. (2011 April). The current perspectives, theories and practices of mobile learning. TOJET, 10, 2. Malamed, C. (2012 January 17). Learning technologies: Transforming your workforce (Webcast). TrainingIndustry.com. Retrieved from http://www.traininindustry.com/webinar/learning-technologies-transforming-your-workforce.aspx. PRWeb (2012 September 8). The global workplace presents challenges for learning and development. Yahoo! News. Retrieved from http://www.yahoo.com/global-workplacepresents-challenges-learning-development-160043367. Stahl, G., Koschmann, T. & Suthers, D. (2006). Computer-supported collaborative learning: An historical perspective. Gerrystahl.net. Retrieved from http://gerrystahl.net/cscl/cscl_English.pdf. Ward, T. (n.d.) Employee social networking—Sabre Town case study. Prescient Digital Media. Retrieved from http://www.prescientdigital.com/articles/intranet-articles/employeesocial-networking-case-study/.