wikis in corporate knowledge management
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Wikis in Corporate Knowledge Management 1Dr. M. Michelson
Wikis in Corporate Knowledge Management:Requirements and Structuring Options
Wikis in Corporate Knowledge Management:Requirements and Structuring Options
Dr. Martin MichelsonHochschule Darmstadt
University of Applied Sciences Darmstadt
Wikis in Corporate Knowledge Management 2Dr. M. Michelson
Knowledge Management
“Data and information may be managed, and information resources may be managed, but knowledge (what we know) can never be managed, except by the individual knower, and even then, only imperfectly.” ”(Wilson, T.D.: The nonsense of knowledge management. In: Information Research, 8, 2002)
“Traditionell approaches have tended to see information and knowledge as something existing independent of the user, which can be accessed, stored, classified and managed by reference to its objective characteristics. ” (Tredinnick, L.: Web 2.0 and Business: A pointer to the intranets of the future? In: Business Information Review 23, 2006)
“In the business world, it is a common dictum that ‘if you cannot document it, you cannot manage it. Documentation of knowledge is crucial to managing knowledge.[…] It becomes obvious that it is extremely important to manage those assets.” (Powell, T.: The knowledge Matrix: A proposed Taxonomy for Enterprise Knowledge, 2007)
Wikis in Corporate Knowledge Management 3Dr. M. Michelson
Wikis
What is a wiki?
“A free expandable collection of interlinked web pages, a hypertext system for storing and modifying information, easily editable”(Leuf/Cunningham 2001: The wiki way, 2001)
“A page or collection of Web pages designed to enable anyone who accesses it to contribute or modify content, using a simplified markup language. Wikis are often used to create colaborative websites and to power community websites. Wikis are used in business to provide intranets and Knowledge Management systems ” (wikipedia.org)
Wikis in Corporate Knowledge Management 4Dr. M. Michelson
Wikipedia
Wikis in Corporate Knowledge Management 5Dr. M. Michelson
Wikipedia - Structure
Wikis in Corporate Knowledge Management 6Dr. M. Michelson
Wikipedia - Structure
Wikis in Corporate Knowledge Management 7Dr. M. Michelson
Corporate knowledge management: Traditional approach
Defined concept of knowledge distribution and sharing
Central administration
Central quality control
Top - down
Defined metadata
Responsable authors of articles
Static documents
Low interaction
Low contribution
Wikis in Corporate Knowledge Management 8Dr. M. Michelson
Corporate knowledge management: Social Media based approach
Concept of knowledge sharing as social process
User generated content
User driven quality control
User build metadata (Folksonomy)
Common authorship
Dynamic documents
Interaction
Contribution of many (?)
Wikis in Corporate Knowledge Management 9Dr. M. Michelson
Corporate Wikis
Wikis in Corporate Knowledge Management 10Dr. M. Michelson
Corporate Wikis: Areas of application
Knowledge tool: Publish own knowledge disclosure of tacit knowledge
Documentation tool: Creating, editing, organizing and storage of all kinds of documents which could be of interest to one or several users (descriptions, reports, projects, e-mails)
Finding contacts: Overview on experts inside and outside the enterprise / making contacts
Discussion Forum
Reduction of distributing files via e-mail
Wikis in Corporate Knowledge Management 11Dr. M. Michelson
Corporate Wikis: Main differences to public wikis
No encyclopedia idea
Defined structure
Handling is obliged to clear rules and bound to closed user-group
Users, authors, editors are not anonymous
Users have different accession rights
Wikis in Corporate Knowledge Management 12Dr. M. Michelson
Corporate Wikis: Requirements
Knowledge sharing culture
Support by the management
Editorial unit which prepares the basis of documents: Documentation, guidelines, glossaries, product descriptions, manuals, collections of best practices, protocols and job descriptions
Consistent development in direction of a knowledge sharing forum for the employees
Incentives promote the willingness to participate actively
The wiki has pioneers and ambassadors
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