why km for a global consulting firm? · project planning preliminary design detailed analysis...

Dr. Ricky TsuiDirector of R&D

Why KMFor a Global Consulting Firm?

East Asia Region |

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Two International Finance Centre and International Commerce Centre, Hong Kong

East Asia Region |

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Canton Tower and Guangzhou International Finance Center

TV TowerCanton Tower, Guangzhou, China

Guangzhou International Finance Center

Hundreds of remarkable structures and projects

Rokko Shidare Observatory, Japan

Beijing National Aquatics Center

Marina Bay Sands, Singapore Stonecutters Bridge, Hong Kong

Beijing National Stadium

Mumbai Airport, India

Sydney Opera House, Australia Canton Tower, Guangzhou, China

Singapore Marina Bay Sands

Boeing 747

PeoPle

Sky-park of Marina Bay Sands

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Arup is an award-winning global engineering and design firmwith a portfolio of innovative and instantly recognizable buildings and projects

Established in 194611,000 staff in 90 offices

Arup Knowledge Management

Strategy

People

ProcessTechnology

• Work more effectively

• Learn from previous lessons to make better decision

• Drive creativity and innovation

Effectiveness – Design – Growth - Everybody

Project planning Preliminary design Detailed analysis Design Optimization Construction specification Project management Quality control

Project Characteristics

Steel RoofEvent Plaza

Crystal Pavilion

Promenade - Retail

Museum

Theatre

Casino

Hotel

MICE

Skypark

Structural steel tonnage : 7,000 tonnesTotal Length: 330mCantilever length: 65m

~ 65m

Boeing 747

Art Science Museum

Marina Bay Sands in Singapore: involved 10 offices and hundreds of colleagues

Coordination with MSA Lead by AEDAS

• Museum Steelwork (schematic design)

• Risk and Security

• Podium Steel Roof• Hotel Towers• FoundationSite Supervision• Acoustic, Façade and Fire

• Sky park•Podium Concrete Structure • Museum Steel works

(detail design)• Infrastructure

Arup HK in Singapore • Project Management• Podium coordination• Geotechnical works

Coordination with MSALead by AEDAS

• Traffic

ARUPMELBOURNE

AEDAS EXECUTIVE ARCHITECT

MSACONCEPTUAL ARCHITECT

MBSCLIENT

ARUPHK/SHZ

ARUPSINGAPORE

ARUPBrisbane

ARUPSYDNEY

ARUPNEWCASTLE Dynamics Studies on

SkyParkPeer Review on SkyPark Design

ARUPLONDON

ARUPNEW YORK

ARUPBOSTON

•Hotel towers•Skypark

•Podium•Museum

From Design to Construction

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ArchDaily.com

The Go-To Firm for Architecture’s Most Ambitious Projects

Arup Knowledge Cycle

Application

Internal Sharing

Share with External

New Knowledge

Research Study .

On-job Verification

Lesson Learnt Inspiring

New Idea

Foresightand Innovation

Research & Skills Development

Knowledge Dissemination

Arup University Networks

Knowledge Harvesting

Project Review

Arup Knowledge Tools

Kno

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Essentials

Insight

Networks

People Projects

Essentials

Networks

People Projects

Essentials

Insight

Arup Knowledge Tools

Arup People

Corporate Yellow Page

Arup Projects

Project Database

Network

Community of Practice Technical Good Practice

Insight

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Easy to digestKnowledge Portal (~YouTube)

Informal Learning through various channels

Search by Skills, Values,

Categories, etc.

Link back to Knowledge

Brands

3 min intro videos for easy

intake

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Common place to work on issues

Facilitating Discussion on Project and Knowledge Harvesting

Yammer

Photo Sharing

Water Leaking?

Solving Problems on the Spot

Mobility

Tagging for Harvesting

Co-development

Arup Wiki Platform for multiple contribution,

long-term knowledge

Internal Sharing

Graduate Engineer - Tao

Discussed with his Group Director - Vincent

Asked R&D Director for advice

Following-Up with Individuals

Instant Messenger - Lync

Relationship built on Trust

Graduate Engineer - Tao

Asked R&D Director for advice

Discussed with his Group Director - Vincent

- Chat records filed in Outlook- Mobile Access available

VC Desktop Sharing

Instant Messenger - Lync

Following-Up with Individuals

Better organize – Mail Manager (Oasys)

Mail Manager

Centralized Storage

Project G

Project H

Project A

Project D

•Requires no installation on to a server: plug-in

•Fully compatible with mobile devices: offline filing

• Or multiple locations

Communication Throughout Project Life Cycle

1. File, organize, find & share emails easily together with attachments to a secured network folder.

2. Compliance with QA process and data retention legislation.

Communication Throughout Project Life Cycle

•User friendly: just one click and learn as you file

Discussion Forum – Skills Network

Seeking Comments and Advice from other Colleagues

Global discussion platformand technical data bank

Allow instant response from offices around the world

Open discussion with related colleagues

Considered as the most beneficial corporate tool by staff

HK Office

London Office

A Sharing Culture

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Commercialized Arup self-developed software

Developed from design tools shared in different communities of practice (networks)

http://www.oasys-software.com/

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Opal – a brainstorming app

Platform for Collaborative Innovation

To help (a) innovate at early stage of the project and (b) explore new business ideas

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New Business Development

Arup products

Arup is one of the founders of HaloIPT, who provides wireless charging technology

Arup Products

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Air Induction Unit- designed by Arup

Research

Pedestrian & Traffic Integrated Simulation

Quake Resistant Retrofit System for Existing Buildings

Computational Fluid Dynamic Verification for Air Ventilation Analysis

Concrete Protection System for Sewage Treatment Facility

Arup Damper (patented) Application in High-rise Building

More than 400 internally funded R&D projects each yearApplying result back into business

(together with many external collaboration partners)

1-year master level study co-developed with .

world-class universities

Build up capability

Collaborating Universities

Advanced technical and soft skills forday-to-day work

Company sponsored PhD study

Train up colleague to become expert in the field

• Technical and soft skills• Cross-disciplinary• Business-focused

More than 70 accredited internal trainers in Hong Kong

Formal Training

‹#› Equipping with Necessary Knowledge

Formal Learning – Moodle

Defined Your Own Learning Path

Always learning

Equip with Necessary Knowledge

E-learning Module

Network Training

Lunch time seminar

Discussion Forum Workshop

Site Visit

More than 200 Network training activities in a year in Hong Kong

Informal Training

Records of Previous Events

Informal Learning through various channels

Cultivate Creative Minds 1

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1. Design School – annual 3-day program to incubate innovative mind set

2. Design, Creative and Innovation modules under Arup University –systematic training to build up design capacity and promote Arup design culture

3. Creative Problem Solving & Out of the Box Thinking – training on different creative thinking methods

4. Drivers of Change Summer Challenge –6-week long competition to explore drivers of future world

5. Structural Skills Network Annual Competition – a fun competition for all Arup staff to design and make an innovative structure on special topic

6. etc…..

Design School

• Designed & implemented a lift-aided evacuation strategy in 3 highrisebuildings in China

• Reduce the evacuation time by ~36%

Stair Evacuation

Lift Evacuation

Refuge Floor

Zone 2

Zone 1

Zone 3

Refuge Floor

Combined Stair & Lift Evacuation

Arup provided a stair-lift evacuation strategy in Shenzhen PingAn Financial Center

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Lift-aided Evacuation in Super-highrise

33 Innovation from past experience

Eden Project, Cornwall (2001)

Water Cube, Beijing (2008)Tram Line 1 Station Canopy, Zhuhai (2015)

Information Gathering video Inspiring New Idea

Informal Gathering

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Foresight Tools and Studies

Drivers of ChangeMajor drivers affecting future environment

Equip thought leaders with future knowledge

Future BuildingsHow buildings in our cities could look and function in 2050

36 Future Positioning

http://www.driversofchange.com/publications/

37 Future of Rail 2050

Foresight EventOccasions to discuss future problems and possible solutions with clients and public

Future Positioning

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Arup Penguin Pool eventsIdea exchange with the design community

Product design, Textile/Garment, Photography, etc.

Beijing ShanghaiHong Kong

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1. Build up an environment of “Trust”

2. Provide convenient idea exchange platforms

3. Invest in research and development

4. Equip staff with necessary skills (training)

5. Understand future needs & learn from others

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Innovation Awards

2009

2011

2013

The Hong Kong Institution of Engineers Innovation Awards for Young Members

HKIE Champion of the Innovation Award for the Engineering Industry

2012/2013

CIC Zero Carbon Building

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Project Awards Arup Business Success

- HKIE Champion of the Innovation Award- The Quality Excellence Award

- HKIE Structural Excellence Awards

- Green Building Award - Grand Award

- HKIE Hong Kong People Engineering Wonders

- Tien Yow Jeme Civil Engineering Prize - Quality Building Award - Grand Award

Our East Asia offices received 80 projects and people awards in 2013-14, including:

Thank You