what hr practitioners really do

What Practitioners Do

JOHN SUMSER

Principal Analyst

@johnsumser

john@keyinterval.com

+1.415.683.0775

keyinterval.com

KeyInterval.com

Vendor – Practitioner Gap

Vendors End up w/ Bad Design Inputs

Practitioners Get Bad Experience

We Map The Terrain

I’m a Mapper

Designer View (Like UK Looks at US)

Dilbert or something similar

Enterprise Software

Codifies Micro-managementRigid Workflow

Tells ‘How, What, Where, When, How Much’

Monitoring, Not Doing

Becomes The Work

Replaces Thought

The Era Is OverAll Workflows are Already Automated

Diminishing Returns

Next Stop: Freedom to Produce (Rogue Adoption)

Enterprise Software Is Over

Less Is More

Enterprise Data Integration Standards

Reduced Emphasis on Process Compliance

Increased Emphasis on Effectiveness

Visual Interface Plus APIs

Rogue Adoption

Bring Your Own Process

Results First, Workflow Second

Workers Free to Choose Tools and Methods

Visual Interface Plus APIs

Resource Control

Administrative Reporting

StartupGovernment Engineering Infrastructure

Fortune 2500

MB SMB

What is HR?

What Is HR Experience?

What Is The Work?

ConversationAnalysisReportRepeat

7 to 20 Interfaces

What Is Employee Experience?

Every Employee Interacts With Interfaces

Interfaces + Social Interaction = Experience

Experience Varies By Extrovert - Introvert

DataAnalyticsMetrics

Data: Process Exhaust, Useful When AnalyzedNot Useful w/o a Question

May Be Useful for Finding Questions

Analytics: One Off Problem SolvingRoot Cause Analysis, Non-Routine

Can Be Promoted to Metric (Becomes Predictive)

Metrics: Routine Health MonitorsSales, Trouble Tickets, Routine,

Report + Forecast

Operations Data

HR Data

Performance Evaluation

Revenue Increases

Learning

External Data

Practitioners

Vendor Relationship

Implemen-tation

Technology Stack

Data Strategy

Software Engagement

(Love)

Purchasing Process

HR Budget

User Adoption

Metrics

Process Effectivenes

s

JOHN SUMSER

Principal Analyst

@johnsumser

john@keyinterval.com

+1.415.683.0775

keyinterval.com