what are we actually doing this week? redesign the hawaiian experience for residents

What Are We Actually Doing This Week?

Redesign the Hawaiian experience

for residents.

To intellectually identify with or vicariously experience of the feelings, thoughts, or attitudes of another

empathize: what?

1. immerse

2. observe

3. engage

empathize: how?

immerse

observe

engage

empathize: how?

immerse yourself in the situations and experiences your

user has

School examples: carrying water like Cambodians, sleeping outside like the

homeless, ….

immerse

observe

engage

empathize: how?

15

observe what your user is doing,how s/he is doing it,

and what prompted the behavior

immerse

observe

engage

empathize: how?

what is this person (or persons) doing?Notice what is happening both with the person and the context he/she is functioning within.

how are they doing it? pretend you are describing the picture to someone not looking at it.

why are they doing it this way? take a guess. start to form a story. then ask.

what :: how :: why

demo

1. seek stories

2. talk about feelings

3. ask “why”

empathize: how?

1. seek stories

2. talk about feelings

3. ask “why”

4. capture your findings

empathize: how?