wellgosh transactional order process
Post on 19-Dec-2015
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Customer BrowseCustomer searches for specific product
Customer Stock Levels change
Customer places orderStock Levels are updated
Make a new account
Customer creates new account
Cookies are saved
Sign in to existing account
Customer signs into existing account
Enter account details
New account is created
Customer data file
Updated
FinanceCustomer Pays for the product
Order is automatically
processed
Company receives details
of the order
Company
Product is collected from
within warehouse
Stock levels are updated
Product is packaged up
and sent to the specified address.
Customer is notified that the product
has been shipped.
Email is sent to customer
Customer
Customer receives tracking number
Customer is able to track their order
Receipt for their order is
processed
Customer
Customer keeps or
returns the product they
have purchased
Product is returned to the
company via post or to the
local store
Stock levels are updated
Company
Customer will be refunded by the company
Refund
Customer can exchange their product for a different item
Exchange
Finance
Customer can leave postive or negative feed back.
Keep
Thomas Bontoft
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